2021 Ford Bronco Suspension Problems

See attached document for complaint.

The contact owns a 2021 Ford Bronco. The contact received notification of NHTSA Campaign Number: 25V025000 (Suspension); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle was bouncing. Additionally, the rear-end swayed while driving over a bump. The dealer was made aware of the failure but confirmed that parts were on backorder. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 40,000.

I am filing a complaint regarding the mishandling of a safety recall on my 2021 Ford Bronco, serviced through Legacy Ford in Corbin, KY. My vehicle currently has four active recalls. One, Campaign 25S01/25V025, involves corrosion and possible failure of the rear shock absorbers. Although this recall was issued in January 2025 and officially appears in my Ford account, parts were unavailable when I contacted Legacy Ford. Ford’s recall line assured me that I would receive a loaner vehicle and/or temporary fix, but the dealership denied this. In fact, a Legacy Ford rep told my husband to “go to the junkyard” for replacement shocks. I called Ford’s Executive Customer Service to escalate the situation. I was told the campaign was still considered an “Advanced Recall” (despite its official status) and that they could not override the dealership’s refusal to provide assistance. This created a deeply unsafe situation—my husband and I experienced two near-accidents due to rear suspension instability, while our toddler was in the vehicle. After waiting weeks with no resolution and no loaner, my husband had to repair the issue himself just to make the car drivable. We received no reimbursement or follow-up, and today, three of the four recalls remain open with no solution available. I am requesting a formal review of Legacy Ford’s actions, communication, and refusal to assist with a documented safety issue. I would also like to be contacted by someone at Ford with the authority to resolve this matter appropriately.

I have a 2021 ford bronco and the rear shock absorbers are both bad on my car it is dangerous to drive I have taken it to 2 different ford dealerships one in Morgantown wv and one in fairmont wv and was told there was nothing they could do about it. Then I contacted ford motor company and spoke to someone and was told there was nothing they could do and the vehicle was safe to drive although it states in the recall it increases risk of crash. I was told to file a complaint and on top of all that they won’t give me an inspection sticker. When you hit a pothole bump or any other obstruction is throws the rear end of the car out from under you and is terrifying. Now there is a recall on the fuel pump I havnt exactly experienced this personally that I’m aware of. Thirdly I was in an accident just last month I rear ended someone on the interstate going about 65 and the air bags did not deploy. In summary it’s absurd that ford is allowing people to make payments on vehicles with their hard earned money they one are unsafe and two have nothing but issues and are unwilling to do anything about it.

The contact owns a 2021 Ford Bronco. The contact stated while driving at an undisclosed speed, the vehicle bounced uncontrollably. No warning lights were illuminated. Additionally, the contact stated that while making a turn, the vehicle went sideways. The vehicle was taken to the dealer where it was diagnosed with a failed rear shock absorber. The contact was informed that the rear shock absorber needed to be replaced. The vehicle was not repaired. The contact was informed that parts were not available. The contact was advised to contact the NHTSA Hotline to report the failure. The contact then received notification of NHTSA Campaign Number: 25V025000 (Suspension); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 81,000. VIN tool confirms parts not available.

The contact owns a 2021 Ford Bronco. The contact received notification of NHTSA Campaign Number: 25V025000 (SUSPENSION); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the rear end of the vehicle was shaking and vibrating abnormally while driving, making the vehicle difficult to control. The local dealer diagnosed the vehicle and determined that the rear shock absorbers were faulty and needed to be replaced. The vehicle was not yet repaired. The failure mileage was 55,000. VIN tool confirms parts not available.

Shocks are all rusting. This has not been normal wear and use. It is a design defect in the material not just the rear expansion defect noted by the recall.

The contact owns a 2021 Ford Bronco. The contact received notifications of NHTSA Campaign Numbers: 24V635000 (ENGINE AND ENGINE COOLING) and 25V025000 (SUSPENSION); however, the parts to do the recall repairs were not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Ford Bronco. The contact received notifications of NHTSA Campaign Numbers: 25V025000 (SUSPENSION) and 24V635000 (ENGINE AND ENGINE COOLING); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Ford Bronco. The contact received notification of NHTSA Campaign Number: 25V025000 (Suspension); however, the part to do the recall repair was not yet available. The contact stated while driving at various speeds, there was an abnormally loud sound coming from the rear shock absorbers. The vehicle was taken to the dealer, where it was inspected, and the dealer informed the contact that one of the rear shock absorbers reservoirs had separated from the vehicle. The dealer took pictures of the failure. The dealer informed the contact that the vehicle could be repaired at the contact's expense, and the contact could be reimbursed in the future. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 38,000. VIN tool confirms parts not available.

The contact owns a 2021 Ford Bronco. The contact stated while driving at various speeds, the vehicle bounced uncontrollably. Additionally, the contact stated that the vehicle made an abnormal squeaking sound while driving at various speeds. The vehicle was taken to the dealer, where the cause of the failure could not be determined at first; however, as the failure worsened, and the dealer informed the contact that the VIN was included in NHTSA Campaign Number: 25V025000 (Suspension). The contact was informed that the part to do the recall repair was unavailable. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 20,000.

The contact owns a 2021 Ford Bronco. The contact stated that while driving at an undisclosed speed, the vehicle was swerving all over the road. The vehicle was driven to the residence. The contact became aware that there was oil on the ground underneath the vehicle. The contact stated that the left rear shock absorber had no cushion or oil. The vehicle was taken to the dealer where it was diagnosed. The contact received notification of NHTSA Campaign Number: 25V025000 (Suspension); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 25,500. VIN tool confirms parts not available.

The contact owns a 2021 Ford Bronco. The contact received notification of NHTSA Campaign Number: 25V025000 (Suspension); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle was exhibiting symptoms of the recall. The contact stated that suspension was very soft, and the vehicle was bouncing while driving over a dip in the roadway while driving at various speeds. The contact stated that the vehicle was swaying to the right and the left and was making abnormal squeaking sounds in the rear of the vehicle. The contact stated there was no warning light illuminated. The manufacturer was made aware of the failure and referred the contact the NHTSA Hotline for assistance. The failure mileage was approximately 35,000. VIN tool confirms parts not available.

The contact owns a 2021 Ford Bronco. The contact received notification of NHTSA Campaign Number: 25V025000 (Suspension); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and referred the contact to the NHTSA Hotline. The contact stated that while his wife was driving approximately 60 MPH and driving over a depression in the roadway, the vehicle immediately started to bounce and swerved to the left and to the right. The contact stated that his wife was able to slow the vehicle and exit the highway and drove the vehicle back to the residence. The contact had taken the vehicle to a local dealer who diagnosed the vehicle and confirmed that the failure was with the rear shock absorbers, and was related to the NHTSA Campaign Number: 25V025000 (Suspension) recall. The vehicle was not repaired. The failure mileage was 51,678. VIN tool confirms parts not available.

The contact owns a 2021 Ford Bronco. The contact received notification of NHTSA Campaign Number: 25V025000 (SUSPENSION); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2021 Ford Bronco. The contact received notifications of NHTSA Campaign Numbers: 24V635000 (Engine and Engine Cooling) and 25V025000 (Suspension); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that there was hydraulic fluid leaking from the vehicle near the rear struts. While driving approximately 35-45 MPH, one fluid reservoir on the driver’s side rear strut detached from the vehicle. The contact continued to drive to an independent mechanic. There were no warning lights illuminated. The vehicle was taken to a certified mechanic who diagnosed that both rear struts were defective and needed to be replaced. The vehicle was towed to the dealer, and the contact was informed that the repair was not covered under warranty. Additionally, the parts were on backorder. The vehicle was towed to another mechanic who replaced the struts. The manufacturer was made aware of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to request a reimbursement. The failure mileage was 40,000. VIN tool confirms parts not available.

Both rear shocks disassembled. The external reservoir to the factory 2021 Badlands bilstein shocks fell off at or around 36,000 miles. I did not hit a particular pothole, drive off road, it’s used for town/highway driving only, yet both external reservoir cylinders fell off at some point. These are solid cylinders that could cause damage to other vehicles. Now, my vehicle has an unsafe suspension ride, bouncy and kicks, and I’m scheduled for out of pocket repair.

Shocks blew out on the highway with 47500 miles on it.vehicle was pushed sideways when hitting bumps

The contact owns a 2021 Ford Bronco. The contact stated that the passenger’s side rear shock was blown. While driving 35 MPH over a bump in the road, or while driving over a wet surface, the rear of the vehicle was fishtailing. There was oil leaking from the shock. The contact had a nail in the tire, and after removing the wheel, the contact became aware that the shock was covered in oil. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was determined that the rear shocks needed to be replaced. The vehicle was not repaired due to the parts being on back order. The manufacturer was made aware of the failure. The approximate failure mileage was 60,000.

The contact owns a 2021 Ford Bronco. The contact stated while driving 60 MPH, the driver's side rear shock absorber became detached and struck the vehicle traveling behind. No warning lights were illuminated. The vehicle was towed to the dealer, who determined that the shock absorber had exploded causing the shock to detach from the vehicle. The vehicle was repaired, but the failure reoccurred within a year. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 44,000.