2015 Ford C-Max Complaint Log

The contact owns a 2015 Ford C-Max Hybrid. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while the vehicle was in reverse(R), the rear-view camera was inoperable or displayed a blank image on several occasions. The message "Rear-view Camera Unavailable" was displayed. The contact stated that the rear-view camera was seldom operable and only displayed an image of the ground directly behind the vehicle while operating. The dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and stated that the contact would receive a call back. The failure mileage was approximately 80,000.

The contact owns a 2015 Ford C-Max Hybrid. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2015 Ford C-Max Hybrid. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rear-view camera was inoperable while in reverse(R). The vehicle was taken to the dealer, where it was diagnosed, and determined that the rear-view camera had failed and needed to be replaced. The dealer informed the contact that the rear-view camera could be replaced out-of-pocket, and the contact might be reimbursed by the manufacturer later. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was unknown.

The contact owns a 2015 Ford C-Max Hybrid. The contact stated while the vehicle was parked, the rearview camera screen intermittently be darkened and was inoperable. No warning light was illuminated. The vehicle was taken back to the residence. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 90,000.

The contact owns a 2015 Ford C-Max Hybrid. The contact stated that on several occasions while in reverse, the rear-view camera failed to activate as needed, with the message to “Contact the Dealer” displayed. The vehicle was restarted, and the screen reappeared, but the failure reoccurred intermittently. The vehicle was taken to a dealer were it was diagnosed and determined that the rear-view camera needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 50,000.

The contact owns a 2015 Ford C-Max Hybrid. The contact stated that while driving at an undisclosed speed, the vehicle made an abnormal sound. The contact stated that the more the accelerator pedal was depressed, the louder the sound became. The vehicle was taken to the dealer where it was diagnosed with wheel bearings failure. The vehicle was not repaired. The contact stated that the wheel bearing repair was performed by an independent mechanic. The failure reoccurred. The vehicle was taken back to the dealer where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The contact stated that the transmission had previously been replaced by the dealer two years prior to the failure. The manufacturer was made aware of the failure and the contact was advised to report the failure to the NHTSA Hotline. The failure mileage was approximately 75,900.

The contact owns a 2015 Ford C-Max Hybrid. The contact stated that while reversing, the rearview camera failed to activate as needed. Additionally, the contact stated while reversing on other occasions, the rearview camera image was black. A message advising that the rearview camera had failed and to contact the dealer was displayed. The vehicle was taken to the dealer, where it was determined that the rearview camera needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 55,000.

The contact owns a 2015 Ford C-Max Hybrid. The contact stated that while driving at an undisclosed speed, he heard a loud screeching noise under the hood of the vehicle while shifting gears. No warning lights were illuminated. The contact then received notification of NHTSA Campaign number: 22V413000 (Power Train) however, the vehicle was taken to the dealer for the recall repair and the vehicle was diagnosed that the transmission needed to be replaced. The contact stated that the shifter cable bushing was replaced; however, the transmission needed to be replaced. The manufacturer was not notified of the failure. The failure mileage was approximately 100,000.

The contact owns a 2015 Ford C-Max Hybrid. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue and informed him that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

POWER STEERING ASSIST WARNING LIGHT COMES ON, WARNING TO GET OFF THE ROAD AND TAKE TO A DEALER. EACH TIME I HAVE BEEN DRIVING WHEN THE LIGHT CAME ON. COULD NOT DRIVE IT HAD TO HAVE THE CAR TOWED TO MY MECHANIC. TWO WEEKS LATER THE POWER ASSIST LIGHT HAS COME ON. NOT SAFE TO DRIVE WILL HAVE IT TOWED TO A FORD DEALERSHIP. IS IS VERY HARD TO TURN AND THE (EPAS) ELECTRONIC POWER ASSIST STEERING NEEDS TO BE REPLACED OR FIX THE WHOLE SYSTEM.

AFTER STARTING THE CAR WITH THE KEYLESS IGNITION THE BRAKES REMAIN LOCKED. RESTARTS MAY RELEASE THE BRAKES. STOMPING ON THE BRAKE MAY RELEASE THE BRAKES. IT'S INTERMITTENT. SOMETIMES IT OCCURS WHEN DRIVING EG. STOPPING FOR A RED LIGHT AND THEN FINDING THE BRAKES GRIPPING. SOMETIMES YOU CAN DRIVE BUT THERE APPEARS TO BE A SLIGHT DRAG, OTHER TIMES ITS LOCKED AND THE CAR JERKS/SHUDDERS IF YOU TRY TO DRIVE. THE RED BRAKE LIGHT GOES ON ON THE DASHBOARD AND IF YOU DRIVE THE WARNING NOTICE MAY APPEAR. TODAY OUR LOCAL FORD DEALER SAID IT NEEDS A NEW BRAKE VACUUM AT A COST OF $900. THEY INDICATED THEY HAVE SEEN THIS BEFORE AND WE SHOULD NOT DRIVE THE CAR. THIS CAR IS 3 YEARS OLD WITH 27,000 MILES. THIS CLEARLY IS A DANGEROUS DEFECT. FORD KNOWS THIS IS A PROBLEM AND SHOULD BE RESPONSIBLE FOR ITS REPAIR.

I WAS DRIVING HOME FROM WORK, DOING ABOUT 35 MPH IN STOP AND GO TRAFFIC, WHEN I HEARD A LOUD ALMOST METALLIC "POP" FROM THE EXTERIOR REAR. I WAS LESS THAN A HALF MILE FROM HOME, AND THE BACK WINDOW, ALTHOUGH STILL IN ITS FRAME,WAS COMPLETELY CRACKLED/SHATTERED. NO SIGN OF IMPACT FROM ANYTHING HAVING HIT IT, IT WAS ACTUALLY BOWING OUT.

WHILE DRIVING, GOT MESSAGE INDICATING A STEERING ISSUE. TRIED RESTARTING THE CAR AND THERE WAS NO POWER STEERING. HAD TO HAVE THE VEHICLE TOWED TO A DEALERSHIP. WAS TOLD IT IS A STEERING GEAR THAT FAILED AND THAT THE WHOLE COMPONENT OF WHICH THE STEERING GEAR IS A PART OF NEEDS TO BE REPLACED.

FORD C-MAX HYBRID 2015 12V BATTERY KEEPS GOING DEAD. HAS HAPPENED 6 TIMES IN ONE YEAR. FORD DEALERSHIP HAS CHECKED VEHICLE AND FOUND NO ISSUES. WHEN BATTERY GOES DEAD, THE CAR CAN NOT BE STARTED AND HAS TO BE EITHER TOWED OR JUMP STARTED. THE ISSUE HAS BEEN HAPPENING WHEN THE CAR IS JUST USED FOR LOCAL TRAVEL LESS THAN 3 MILES. AFTER ABOUT A WEEK OF THAT TYPE OF DRIVING THE BATTERY CAN NOT RECOVER AND DEPLETES. THIS HAS BEEN AN ONGOING ISSUE WITH THE C-MAX HYBRID MODEL OF ALL YEARS. THE BATTERY IN THE CAR IS NOT LARGE ENOUGH (CAPACITY) TO RECOVER ON REPEATED SHORT TRIPS. THE CAR GIVES NO INDICATION WHEN THE 12V BATTERY IS LOW AND MAY FAIL.

THESE ISSUES WERE ALL FOUND UPON PURCHASE WITH 3 MILES ON ODOMETER WITHOUT ANY DISCLOSED HISTORY OF DAMAGE. 1. DRIPPING/TRICKLING SOUND COMING FROM FRONT OF CAR AT 45+ MPH WITH ACTIVE PRECIPITATION. SOURCE UNKNOWN, LOCATION UNKNOWN. HTTPS://DRIVE.GOOGLE.COM/OPEN?ID=0BW4QLYFTLMBGWVI2OHHASF9PYLE 2. LOUD ROAD/WIND NOISE, ESPECIALLY ON DRIVERS SIDE AT 45+ MPH 3. INCONSISTENT ALIGNMENT GAPS BETWEEN HATCH AND BODY SIDES ( THE HATCH HAD PREVIOUSLY BEEN SIGNIFICANTLY OUT OF ALIGNMENT AND COCKEYED. INCONSISTENT GAPS STILL REMAIN AFTER REPAIRS. 4. ** NOTICEABLE BODY FLEX RESULTING IN ALTERED PANEL GAPS. **BODY PANEL GAPS ARE ALTERED DEPENDING ON THE GROUND THE CAR IS PARKED ON. MINOR CHANGES IN TERRAIN CAUSE DOORS TO CLOSE MORE DIFFICULTLY AND HATCH GAPS TO SHIFT. 5. REAR PASSENGER SIDE DOOR IS NOT FLUSH WITH BODY PANEL HTTPS://DRIVE.GOOGLE.COM/OPEN?ID=0BW4QLYFTLMBGBDHFQUJLR05AQLU 6. HOOD OUT OF ALIGNMENT, POINTED OUT TO US BY THE COLLISION CENTER. ONE SIDE WAS RESTING FLUSH ON THE HEADLIGHT. WE ADJUSTED THE HOOD BUMPERS BUT STILL CANNOT ALIGN IT EVENLY. 7. FRONT AND REAR DRIVERS-SIDE DOORS ARE MISALIGNED 8. WEATHER STRIPPING DISLODGED AND PROTRUDING FROM DOOR SEAM 9. PATCHES OF MISSING PAINT COVERED IN CLEAR COAT ON THE INSIDE OF THE HATCH