2019 Ford Ecosport Complaint Log

Manufacturer Recall Number23S64 NHTSA Recall Number23V905 THE ENGINE OIL PUMP DRIVE BELT TENSIONER ARM FRACTURED, SEPARATED FROM THE TENSIONER BACKING PLATE, RESULTING IN A LOSS OF ENGINE OIL PRESSURE. THE FORD DEALERSHIP HAS CONFIRMED AND DOES NOT HAVE PARTS FOR REPAIR UNTIL 2025. FORD WILL NOT PROVIDE A RENTAL AND THIS VEHICLE IS NEEDED FOR WORK. FORD STATES THIS ISSUE DOES NOT QUALIFY FOR A RENTAL CAR. WHAT ARE WE SUPPOSED TO DO?

The engine oil light came on in my car. It went off and then came back on. I eventually could not drive. I lost all oil pressure. I see from online research that the car has a history of the oil pump sensor arm fracturing. I was traveling and away from home when it happened. My car has been in Oneonta Ford now for approximately 6 weeks. They keep giving me different reasons why they can't fix the car but Ford has been sued many times for this issue and failing to fix it and notify drivers about the defect.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford EcoSport. The contact stated that when the vehicle was parked, the rear passenger's seat belt was inoperable. The contact stated that the rear passenger's seat belt failed to lock as intended. The vehicle was taken to the dealer where the vehicle was diagnosed with a failed rear passenger's seat belt buckle. The contact was informed that the rear passenger's seat belt buckle needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 76,000.

On [XXX] a low engine oil pressure light came on. I checked my oil and it was fine. I contacted ford and they told me there was a recall but my car was still safe to drive. On [XXX] the engine light came on as well as the same warning. Upon leaving work my car lost acceleration and all power to the car including the brakes. I had it towed to ciocca ford of york pa. I am now without a car and keep getting the run around about approval for a loaner car. I am unable to trade the car in since it will be at the dealership for a lengthy time which is affecting my chances of getting financing for another vehicle since I still have an auto loan. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

I realize there is an open recall of 23V905. As well, my vehicle did experience a loss of oil pressure which caused the engine to fail. My local Ford Dealership DID replace the engine. However, the recall is still open given the fact the oil pump is still part of the original recall. My frustration is that this recall has been opened since February 2024 and there is no time frame of the repair and closing of the recall and Ford Motor Company refuses to take a complaint on it and has not communicated to their dealerships as to the time frame.

ABIM MODULE FOR THE TOUCHSCREEN AND RADIO WENT OUT. CAR BROKE DOWN DUE TO RECALL 23V905 04/2024. RADIO WORKED AT THIS TIME. TOWED TO FORD AND THEY REPLACED THE PART. BUT NOW RADIO DOESN'T WORK AND BATTERY WAS DEAD. CAR WAS JUMPED OFF AT FORD DEALERSHIP AND DRIVEN 3 MILES DOWN THE ROAD, GOT BATTERY REPLACED. RADIO STILL DIDN'T WORK AND CHECK ENGINE LIGHT CAME ON. TOOK BACK TO FORD DEALERSHIP. THEY KEPT CAR AND SAID TIMER ON THE MOTOR WAS OFF AND THAT STILL WAS COVERED UNDER THE RECALL 23V905. BUT THEY TOOK ZERO RESPONSIBILITY FOR THE RADIO GOING OUT. CAR HAS < 90K MILES ON IT. FORD IS NOW TELLING ME THE ABIM MODULE WENT OUT AND WILL BE $3K TO FIX. THE CAR IS JUNK!!!!!!

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

See attached document for complaint.

Unknown While i was driving on the highway my car stopped in the middle and a load noise was coming low engine oil pressure i got the car home safe since it was Saturday the dealership was closed i Was with my elderly mom in the car at the time i had to wait Monday morning i called ford and was told to Tow it or bring it in couldn’t drive it so i had it towed I towed the car to a ford dealership and paid out of pocket for the tow the service rep at ford service rep Santiago try to assist me i was advise to contact Ford Customer service program which i did and spoke to 4 different reps and a supervisor requested a manager i was hung up 3 times i don’t mind my car takes time to be worked on but i don’t have a car to drive to work or take my elderly mother that’s really sick to her appointments . I just purchased this car late November 2023 i haven’t had the car for only 8 month has 55,000 miles when purchase it still paying for the loan and insurance and now without this i don’t have a car it can take 5-7 Bds for the issue to be inspected i can’t wait that long i contacted ford and i was told there’s nothing they can do for me at the moment and i would have to wait . This is so frustrating and annoying and disrespectful and disgusting that i am not getting anyway .

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while stopped at a light, upon the light turning green, the contact attempted to accelerate; however, the vehicle failed to accelerate before shutting off with the check engine warning light illuminated. The contact shifted to neutral and was able to push the vehicle to the side of the roadway where the vehicle was restarted and drove as needed. The contact stated that the failure was a persistent failure. The contact also stated that the vehicle occasionally failed to start-up as needed. The vehicle was taken to a local dealer and the contact was informed that there was a fee for the diagnostic test to see if the failure was related to the recall. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 60,000. VIN tool confirms parts not available.

The contact owns a 2019 Ford Ecosport. The contact stated that while his son was driving 35 MPH, the engine seized. The check engine and oil pressure warning lights were illuminated. The vehicle was towed to the residence. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 74,000. VIN tool confirms parts not available.

See attached document for complaint.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at 65 MPH, the vehicle lost motive power with the check engine oil pressure warning light illuminated. The vehicle was towed to an independent mechanic where it was diagnosed as a failure with the engine. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 79,000. VIN tool confirms parts not available.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving approximately 65 MPH, the "Low Oil Pressure" warning was illuminated. The contact pulled over, stopped the vehicle, checked the oil, and observed that the oil dipstick showed that the oil level was normal. The contact stated that when he started the vehicle, the "Low Oil Pressure" warning light was again illuminated. The contact had taken the vehicle to a local dealer who diagnosed the vehicle and determined that the oil pump was failing and needed to be replaced. The vehicle was not repaired due to parts not being available. The manufacturer was not made aware of the failure. The failure mileage was 86,000. VIN tool confirms parts not available.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Vehicle exhibits transmission issues at 70k miles. When put into reverse, very sharp and sudden jerking is present. When shifting between gears there is hesitation, lagging, and slipping. No previous issues and all Ford scheduled maintenance has been followed. Local mechanic diagnosed transmission failure, and Ford dealership has had the car for almost a week with no answers. Ford customer service has been no help so far. Car shows no warning codes or error messages on dash. Car is 5 years old and 70k miles. First transmission service on owners manual is 100k miles for a fluid change.

The contact's son owns a 2019 Ford EcoSport. The contact's son received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. While the contact's son was driving at an undisclosed speed, the vehicle failed to accelerate above 45 MPH while depressing the accelerator pedal. The engine oil warning light was illuminated. Despite the failure, the contact's son was able to drive the vehicle home. The local dealer was made aware of the issue and confirmed that parts for the recall were not yet available. The contact was instructed to have the vehicle towed to the dealer where the vehicle remained. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving at approximately 35 MPH, the low oil pressure and the check engine warning lights illuminated. The contact stated that there was an abnormal sound coming from underneath the vehicle. The contact was unable able to drive the vehicle and had the vehicle towed to a local dealer. The dealer diagnosed the vehicle and determined that the oil pump had failed. The contact was informed that parts were not yet available, and the vehicle was not repaired. The failure mileage was approximately 58,000. VIN tool confirms parts not available.

I was given my 2nd recall letter. I called ford recall customer service center was told the car is fine until anything goes wrong with the brakes. I was driving my car in light of this. I got a car wash at mobile gas station. The car wash washed underneath the vehicle and after going out the car wash the brakes made a LOUD squeaky sound. I contacted ford like they stated now no answer to my issue just the run around. What can I do? Also when I first bought this vehicle in 2019 I was baking out of my driveway on a slight incline. And heard a loud noise again backing out after just receiving the brand new car.

My vehicle has had a recall on it for more than 6 months now and there is still no remedy. I am nervous to risk driving my car knowing something is recalled and could malfunction at any moment

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated while driving at various speeds, the vehicle shut off with the transmission warning light illuminated. After the most recent failure, the vehicle failed to restart and was towed to the dealer where it remained. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 62,000. VIN tool confirms parts not available.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

When I drive this vehicle, sometimes it will lose all power even at 55 miles an hour. It comes up ...power reduced brake applied. I can't give it gas or anything. It lasts about 10 seconds.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while the vehicle was stopped at a red light, the vehicle lost motive power. Additionally, the vehicle hesitated to accelerate while driving. No warning light was illuminated. The contact was able to restart the vehicle, but the failure persisted. The contact stated that the transmission and engine had previously been replaced twice. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 48,000. VIN tool confirms parts not available.

system failure do to recall. part not available I'm out of a car that I pay a note but can't drive at all

The contact owns a 2019 Ford EcoSport. The contact stated while driving approximately 65 MPH, the vehicle suddenly stalled, and the oil pressure warning light illuminated. The vehicle was taken to a local dealer where the failure was linked to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000. VIN tool confirms parts not available.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving 65 MPH, the check engine warning light illuminated. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2019 Ford Ecosport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 75-80 MPH, the “Low Oil” warning light illuminated, and there was a sudden loss of power. The contact was able to drive 5 MPH to the nearest exit, and located a local oil service shop, where a mechanic inspected the vehicle and determined that the engine had failed. The vehicle was towed from the mechanic to the dealer, who confirmed that parts for the recall repair were not yet available. The manufacturer was made aware of the failure and opened a case. The failure mileage was approximately 51,000. VIN tool confirms parts not available.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving approximately 65 MPH, the "Low Oil Pressure" warning illuminated. The contact stopped the vehicle and had the vehicle towed to a dealer. The dealer diagnosed the vehicle and determined that the oil pump had failed and damaged the engine. The contact was informed that the engine and the oil pump needed to be replaced, but the oil pump was not available. The vehicle was not repaired. The failure mileage was approximately 53,000. VIN tool confirms parts not available.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while starting the vehicle she noticed a loud noise coming from the muffler and a loud ticking sound coming from the engine with the check engine warning light illuminated. The vehicle was taken to the dealer and the dealer was made aware of the failure; but confirmed that parts were not yet available for the recall repair. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 55,000. VIN tool confirms parts not available.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. There was no warning light illuminated. The vehicle was taken to the dealer where it diagnosed a failure with the engine losing oil pressure which needed to be replaced. The vehicle was repaired but the failure persisted. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 75,067. VIN tool confirms parts not available.

My cars engine seized up and almost crashed into someone

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the vehicle unexpectedly lost motive power and stalled. The Lost Oil Pressure warning light was illuminated. The vehicle was taken to an independent mechanic who diagnosed that the air pressure brake fractured, and the vehicle lost oil pressure. The vehicle was not repaired. The contact related the failure with the NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. However, no assistance was provided. The failure mileage was approximately 73,000. VIN tool confirms parts not available.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving approximately 35 MPH, the "low oil pressure" warning light illuminated, and the vehicle started losing motive power. The contact stated that the vehicle was also making an abnormal whirring sound coming from the engine compartment. The contact pulled into a parking lot. The contact had the vehicle towed to a local dealer. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The failure mileage was approximately 50,000. VIN tool confirms parts not available.

About 2 weeks ago airbag censor light came on dash and stays on now indicating something wrong with one of our airbags, we just got our car back on March 8th 2024, it only has a little over 44,000 miles on our car, the dealership we got it at is supposed to look at it and see what's wrong with it, I've read about all the recalls for this year and model our car has, we didn't know anything about any recalls for our car when we purchased it, just read about them today, I also read about the Tanaka airbag recall that is making it dangerous to drive your car, when we go this Wednesday to have our car look at, I'm going to mention all of the recalls on the car that the dealership didn't tell us about.

My car can no longer accelerate and multiple lights came on, this all happened while i was driving and there was no warning signs that my car was about to do that it just happened out of nowhere while I was driving it.Now I can’t drive my vehicle until it is repaired but the recall parts are still not available so I don’t know what to do to fix my car.

I believe the component that failed is engine oil pump belt tensioner this is a recalled item. It is available for inspection however it cannot be checked out by Ford itself. I have notified 3 dealerships and they all stated that the part will be available in the second quarter and that's it. My car cannot run properly the brakes don't work the engine is making noises and I have a low oil pressure light on. My safety and the safety of others was put at risk when my brakes stopped working while I was driving it. The problem has not been confirmed because they won't let me drop it off until later on this month. My car isn't working and it's the only car I have. There was an low oil pressure light as well as my check engine light. My car engine was making rattling noises and my transmission is having issues shifting. This first appeared June 28th 2024. The Ford company has lied to me and told me that even though there is a recall on my car that it is still drivable.

The vehicle experiences a sudden loss of power/acceleration randomly. Sometimes this happens while driving on the freeway and I cannot accelerate to move to the shoulder. Other times, I can accelerate but very slowly. When this happens, the check engine light will come on and I also receive a powertrain malfunction alert on my Ford app. This issue first occurred on [XXX] - I had to have it towed to Ford. They stated it was the battery then, so I purchased a new one. I brought the vehicle back to Ford for the same issue on [XXX], and then on [XXX] I was driving on the beltway and lost complete acceleration of the car. The check engine light and powertrain light came on. The vehicle would not drive. I had it towed to Ford and they had replaced the engine under the original manufacturing warranty. I got the vehicle back on 10/3/23. Even after replacing the engine, I started to experience the same issue. I brought the car back to Ford on [XXX]. Then once again I brought it back to Ford on [XXX]. On 4/30/24 they said the vehicle was ready to be picked up and the part was covered under the Service warranty so I only paid $100. Within 1 mile of leaving the dealership, my powertrain malfunction light came on and my vehicle lost power, I could only accelerate up to 30mph. I drove the car straight back to Ford. They then called me on May 28th/24 and said they replaced 2 more parts and the car was fixed. Within 3 miles of leaving Ford, once again the powertrain malfunction light came on and I could not accelerate over 40mph. I drove the car back to Ford and it is still there now. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Ford EcoSport. The contact stated that upon attempting to start the vehicle, the vehicle failed to start as intended. The contact also stated that previously, upon turning the vehicle off, she heard an abnormal buzzing sound coming from the engine compartment. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The VIN was included, but parts were not yet available. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 11,000.