2021 Ford Ecosport Complaint Log

Was driving vehicle and lost power. Had vehicle towed to Ford dealership. Received email stating vehicle experienced engine failure. Also received a recall attachment and told the engine and turbo buster needed replaced. Was told it would be covered under warranty. Next day received call from dealership stating there were not going to cover engine under recall and I would need to pay almost $9,000 for a new engine. The vehicle is a 2021 ford ecosport with under 10,000 miles. When I contacted ford corp, they told me varied stories. First rep. Acknowledge the recall and then said it was up to the dealership to honor it. Second time I called ford corp. the rep said that there was no fix and only a work around and that my paying for the engine replacement was a work around the dealerships had come up with. When I reached back out to the dealership, they told me they had spoken with ford and was instructed to complete more diagnostics, which would cost me out of pocket for the diagnostics approximately $1400.00. I contacted another dealership and was told it would be two month before they could even look at it, due to the number of vehicles currently at their dealership waiting for engine replacements. I contacted ford corp again and was told there was a buy back option. I have just been waiting, when I spoke with the rep in the buyback department (9/25/24) she said it would be another 5 days and she would call me again. I asked about rental vehicles, she said that was up to the dealerships or that I could use a rental company like enterprise. I let her know that to rent a vehicle until the first quarter of 2025, when ford is supposed to have a fix for the vehicle would cost me close to, if not over $18,000 in rental fees. She said if she heard of ford starting a program to reimburse rental fees she would let me know. I asked if she would document the expected rental notes in the case.

Engine failure at 9,667 miles. Coolant leaked into engine per ford. Ford stated known issue with escapes, hasn’t been recalled for escosports…will cost $10k to repair.

Was driving the vehicle going approximately 35-40 miles per hour. Lost all power to the vehicle, no ability to steer or control the vehicle. Once vehicle stopped and after additional inspection at the Ford dealership was informed vehicle had experienced engine failure. First was told it occurred under current belt recall, later told engine failure occurred because of coolant leaking into oil. I was told it is a know problem and recall issue for Ford Escapes and other models with same EcoBoot engines, but that for the EcoSport it has not been recognized as a problem by Ford. Was told that I would need to pay $8816.38 to replace engine. The vehicle had approximately 9600 miles at time of engine failure. I contacted Ford and was told the vehicle was 1-3months outside of buyback timeframes. I was told to take the vehicle to another dealership and they would take care of everything, that has yet to happen.

The contact owns a 2021 Ford EcoSport. The contact stated while driving 35 MPH, the vehicle jerked, and several messages were displayed on the instrument panel. The contact stated that the vehicle stalled after attempting to jumpstart the vehicle. The vehicle was towed to a dealer and was diagnosed with battery and alternator failure; however, the failure persisted. The vehicle was towed to another dealer and the contact was awaiting the diagnostic result. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact was notified that the VIN was included in NHTSA Campaign Numbers: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The failure mileage was 54,000.

The contact owns a 2021 Ford EcoSport. The contact stated while driving 50 MPH, the vehicle shut off unintendedly but was able to be restarted. While at a stop light, the vehicle stalled. There was an unknown warning light illuminated. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 33,000. VIN tool confirms parts not available.

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated that while his wife was driving approximately 15 MPH, the check engine warning light illuminated. The vehicle was taken to a dealer however, the vehicle was not diagnosed due to parts not being available. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 5,000.

The contact owns a 2021 Ford EcoSport. The contact stated while driving at an undisclosed speed, the vehicle briefly hesitated and jerked, after which the vehicle lost motive power. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling), and the VIN was included, but parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure, and a case was opened. The failure mileage was unknown.

July 12 my car overheated and shut down in the middle of the highway with no prior indication that there was a problem with my engine. I took it to the dealer the service dept told me it was due to the recall. Then proceeded to tell me that it’s from the cracked cylinder. Upon researching I found out that faulty part can cause over heating and cause cracks. They are currently saying that they aren’t responsible when the service tech told me it was a manufactured defect.

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

I received a letter in the mail a year ago 2024-01-08 concerning a recall on my 2021 ford ecosport. The recall involves the oil pump drive belt or drive belt tensioner which may fail, resulting in a loss of engine oil pressure and as a result it may lead to a loss of oil pressure can result in an engine stall and a loss of power braking assist, increasing the risk of a crash. I am concerned for the safety of myself as well as others . The parts won’t be available till the first quarter of 2025 my car has already started leaking oil and I am terrified . This is unacceptable I have to wait almost a whole year before parts can become available. Something needs to be done this is a huge safety concern.

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated that on several occasions while driving at various speeds, the contact observed that the "Hill Start Assist Failure" message was displayed. The vehicle was restarted after several attempts. Additionally, the contact stated that after turning off the vehicle, the vehicle failed to restart. The vehicle was towed to a dealer where the diagnosis had not yet been performed. The manufacturer was notified of the failure. The failure mileage was unknown.

Driving on hwy car states oil pressure low. Car decelerated from 70m to 40m instantly. Made a clanking noise pulled over to check and would not restart.

ENGINE OIL PUMP DRIVE BELT TENSIONER ARM FRACTURED My vehicle has been in the service department since June 30st, following a breakdown during a trip from Odessa, Texas to California. The vehicle malfunctioned in California, approximately a 24-hour drive from our home. Upon investigation, I learned that the part responsible for the breakdown was already subject to a recall. Despite waiting for several days at a hotel near the dealership, I was not provided with a long-term rental. Instead, I was given a Lyft to the nearest airport to continue my trip. I also had to cover the costs of a rental car to return to Texas. Additionally, the faulty part has no estimated delivery date, leaving the vehicle unrepaired for an indefinite period. I foresee potential issues when it comes time to retrieve the vehicle, given the distance involved. Given the extended downtime and the out-of-pocket costs incurred, what are my options for resolving this situation, including rental reimbursement, vehicle pickup, or any other possible recourse?

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Ford is stating a parts will not be available until early 2025. I almost lost my light driving last night on the highway. The car started slowing down, and making a noise and then started shaking out the blue on the highway and the engine was making a lot of noise. Thank goodness I was able to maneuver my car and not strike a concrete barrier or another vehicle, but I had to pay $200.00 to tow my car home and missed my shift for work. The Low Engine Oil Pressure alert came up on my dashboard, which is related to recall; Campaign: 23S64/23V905. This recall states the vehicle is safe to drive which is a lie. I am still financing this car and it is undriveable. Ford MUST supply a loaner vehicle until the parts come in and/or pay for all Uber/Lyft, grocery delivery fees etc as no one can wait a whole year for parts to come in for Ford not making a safe vehicle in the first place. I also have video of how loud my engine is.

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The engine had a misfire and the RPM's became elevated. Additionally, the vehicle stalled, and the engine overheated. The contact stated that several unknown warning lights illuminated, and the engine seized. The vehicle was towed to the dealer where it was diagnosed with a failed crankshaft. The contact was informed that the crankshaft needed to be replaced. The vehicle was not repaired. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 58,993. The VIN was unavailable.

The contact owns a 2021 Ford EcoSport. The contact stated while driving at approximately 35 MPH, the oil pressure warning light illuminated, and the vehicle suddenly stalled. The vehicle was able to be restarted. The vehicle was not repaired or diagnosed by an independent mechanic or local dealer. The contact related the failure with NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000. VIN tool confirms parts not available.

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V9055000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated while driving approximately 70 MPH, the vehicle stalled. There was no warning light illuminated. The contact was able to veer to the side of the road. The vehicle failed to restart and was towed to the dealer, where it was diagnosed that the engine had failed, and the failure was related to the recall. The dealer replaced the engine free of charge; however, the contact stated that she was concerned that the failure would reoccur. The vehicle was repaired temporarily. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and denied the request to buy back the vehicle. The failure mileage was approximately 40,000. VIN tool confirms parts not available.

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that one day while driving at highway speeds, the low oil pressure and check engine messages appeared on the instrument panel and the vehicle stalled. The vehicle was towed to the residence where it remained. The manufacturer was made aware of the issue. The failure mileage was approximately 29,000. VIN tool confirms parts not available.

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Ford dealership quote to replace engine $7100.00.

First Responder bought a used 2021 Ford Ecosport. 2 months later car 'died' on the interstate. Towed to dealership. Cams bad, needs $7100.00 engine.

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact took the vehicle to an independent mechanic for an oil change, after the oil change was performed, the vehicle began to stall upon depression of the accelerator pedal. There was no warning light illuminated. The contact also stated that upon depression of the brake pedal, the RMP's became elevated with the contact's foot firmly placed on the brake pedal. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 45,000. VIN tool confirms parts not available.

I bought the vehicle six months ago and Ford will not complete the recall: Campaign/NHTSA# 23S64/23V905 Issue Date 2024-01-04 Description On your vehicle, it may be possible for the engine oil pump drive belt tensioner arm to fracture, and separate from the tensioner backing plate, andor the oil pump drive belt material may degrade and lose teeth, resulting in a loss of engine oil pressure. Safety Risk A loss of engine oil pressure can result in engine damage andor seizure, which can result in a loss of motive power and a loss of the mechanical vacuum pump required to provide power braking assist, increasing the risk of a crash. Remedy Ford Motor Company is working closely with its suppliers to produce parts for this repair. When parts become available, Ford Motor Company will notify you via mail to schedule a service appointment with your dealer for repairs to be completed free of charge parts and labor. Parts are anticipated to be available 2ND quarter of 2024.

Low engine oil pressure light would come on then turn off, vehicle began making a noise. Pulled over and had it towed. All within a few minutes.

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Ford EcoSport. The contact stated that occasionally the vehicle idled rough with the RMPs seized in place. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The vehicle was taken to a local dealer where it was diagnosed that the oil tensioner had ripped and needed to be replaced. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 63,485. VIN tool confirms parts not available.

I brought a 2021 Ford Ecosport from Auto Direct in NC, February 2024( was not told about recall until after I signed the contract) and tried to fix the recall on the vehicle when purchased. I called Capital Ford dealership and was told they could not fix the recall until I got the letter. Presently, the vehicle is not working, the part of the recall has went out. It a big frustration issues because I have to keep making a monthly payments while my vehicle is sitting waiting for the manufacturer to decide to fix it. I would like to get out of this vehicle. I would like for the manufacturer to pay off my car so I can purchase another one. I need help.

The contact owns a 2021 Ford Ecosport. The contact stated that while driving at approximately 60 MPH, the vehicle lost power. The contact released the accelerator pedal and then depressed the pedal again, and the vehicle drove as designed. The engine warning light was illuminated. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). However, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. VIN tool confirms parts not available. The approximate failure mileage was 74,000.

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The engine oil pump belt tensioner is damaged, which caused me to be unable to drive the car and have difficulty braking. There is a recall for this part and no available repair.

While waiting at a stop light when the automatic start kicked back in it was so hard I felt that someone had rear ended my car and then the car stalled. I had to put the car in park and restart the engine. My biggest fear is being rear ended. My engine whines and the rpm will hit 4 or 5 before the car will shift into the next gear. It does the ssame thing when trying to accelerate - it's as if it's not getting enough fuel. However, my biggest fear is that I've had a recall on my vehicle since January, 2024 - Manufacturer Recall Number 23S64; NHTSA Recall Number 23V905 and there not anticipaing a fix until the first quarter of 2025. The Safety Risk: A LOSS OF ENGINE OIL PRESSURE CAN RESULT IN ENGINE DAMAGE ANDOR SEIZURE, WHICH CAN RESULT IN A LOSS OF MOTIVE POWER AND A LOSS OF THE MECHANICAL VACUUM PUMP REQUIRED TO PROVIDE POWER BRAKING ASSIST, INCREASING THE RISK OF A CRASH. Knowing that this is a safety risk, nothing can be provided for the consumer soone than this. This is scarry, why not buy the vehicle back. If I get in an accident then what?

My vehicle has outright lost power and shut down entirely with the engine non functional approximately 6 times since I acquired it back in March of 2024. This recall has existed for 2 months prior to me getting my vehicle and I was unaware of the recall at the time I purchased it because dealerships selling vehicles with open recalls wasn’t something I was aware was legal considering the imminent potential safety risks. I have nearly wrecked 3 times while going 50+ mph on major local roads and highways because of my car shutting off entirely with 0 notice. To be entirely honest I don’t have enough money to go out and finance another car and I also don’t think a fault vehicle should become my liability when it’s faulty because of processes the manufacture has cut costs on. Not only is driving my vehicle extremely dangerous but it’s my only choice as the alternatives are viable options regarding costs. Assuming I were to get into a wreck knowing this issue was occurring I’d be liable per my insurance for something a multi billion dollar corporation has considered a “non-issue” for literally over a year now. When this happens my power steering loses its functionality locking up the steering wheel entirely, every light and electronic in the car shuts off instantly, and the engine shuts off but because my vehicle is in motion it continues rolling until my speed reaches 0. My brakes haven’t worked more than a fraction of how they’d normally work if my car were working as intended which is extremely annoying because sometimes like while in 5pm traffic I NEED to brake and am unable to which is very dangerous. I have had my car for just about a year and once every 2 months something that could potentially kill me and cause millions of dollars in damage has occurred while the manufacturer has had more time than I’ve had my vehicle to fix the issue. I only filed a complaint now because I was unaware I was able to prior. Thanks.

The low oil pressure light came on and within minutes the engine completely stalled and multiple check engine codes came up. Lost all control of the vehicle. It is currently at the dealer and needs a whole new engine. It has been inspected by the technicians at the dealership. This all happened within minutes of the light coming on. The technician stated the oil pump belt was damaged and came apart resulting in a whole new engine being needed. Ford sent the recall notice in Feb 2024 and the part is still not available. They are refusing to pay for the new engine up front.

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to brake as intended. In addition, the vehicle was idling abnormally rough. The contact stated that when the vehicle was started the next morning, the low oil pressure warning light illuminated. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 61,111. VIN tool confirms parts not available.

The contact owns a 2021 Ford EcoSport. The contact stated that the engine seized while driving at an undisclosed speed. The vehicle was towed to the local dealer after several months, where it was diagnosed, and it was determined that the engine needed to be replaced. The vehicle was repaired. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). Upon retrieval of the vehicle, the battery light started flickering. The contact called another dealer, Gullo Ford of Conroe (925 Interstate 45 S #2, Conroe, TX 77301), but no further assistance was provided. The manufacturer was notified of the failure. The failure mileage was approximately 124,000.

On [XXX] I was driving on [XXX] towards Ashville, NC at 65 mph. My oil pressure light came on. Within thirty seconds my car had decelerated and come to a complete stop. I was able to roll onto the shoulder. There was no warning. The light had never come on before. I had just had my oil changed the month before. My car was eventually towed to Ken Wilson Ford in Canton, NC. I was told it was the oil tensioner arm and the engine needed to be replace. It is still there. Thankfully there is a dedicated service member that worked for more than eight weeks to get authorization for a rental car. I do not know how long they will allow me to keep that; without it I do not have transportation to and from work. I have talked to Ford Service and they have very concern about my situation. I was told on [XXX] that the parts were not expected until late 2024. Ford has know about this problem for years. It is just recently been declared an official recall. Suddenly there are parts available when they have been fixing this problem at the dealerships since 2018. I know there have been accidents related to this recall. In my case I was lucky there was no one in the lane next to me and I was able to coast to the shoulder. I have still not received a recall letter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2021 Ford EcoSport. The contact stated while driving 75 MPH, the vehicle stalled. There was no warning light illuminated. The contact was able to pull over to the side of the road. The vehicle was restarted but failed to exceed 30 MPH while driving. The vehicle was driven to the residence. The vehicle was then towed to the dealer, where the engine was replaced. The vehicle was repaired. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated while driving at various speeds, the vehicle was skipping and jerking. There was no warning light illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 59,164. VIN tool confirms parts not available.

This is the second time this has happened resulting in loss of my reliable transportation to/work, major repair while still in warrenty, WITHOUT vehicle loaner, rental or replacement during that time. I was again at the top of a steep hill- this time heading onto the highway- but midway into one of the busiest intersections in town. I heard a loud sound followed by mechanical spinning/winding when I try to accelerate on the green light. When I tried to drive or remove my food from the break, my car went backward down the hill and into oncoming traffic. Restarting my car didn’t help as park and drive didn’t engage. The only control I now had was the steering wheel and brake system. There were no warning signs before, during or after the ordeal. I’m not certain my lighting system worked on the outside of my vehicle as cars continued to approach the line I was in to turn left despite my hazard lights. My lights and electrical system did however work internally. I called Ford’s roadside helpline and told them I was trapped on a hill with limited control, with piles of cars behind me and I was afraid my brakes were also at risk of failing. I emphasized the emergency I was in. However, Ford Roadside was only allowed to dispatched a tow truck from 73 minutes away because the company located just 10 minutes away was not in contract with them. I also called the police to assist with traffic build up behind me as I was blocking traffic and in serious danger because I couldn’t exit the car without it rolling. I also called the out of contract tow company and paid the $200 out of pocket. I spent over an hour holding my foot on the break before help arrived.

It was flashing lights reving up and down was not drivable car was not driving safely and sounded very bad

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Ford EcoSport. The contact stated while driving at an undisclosed speed, the low oil pressure warning light illuminated, and an alarm sounded. The vehicle was taken to an independent mechanic, where an oil change was performed; however, the failure recurred within 15 minutes and the engine made an abnormal knocking sound. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that both the oil pump and the engine had failed and needed to be replaced. The mechanic recommended to have the vehicle repaired under the recall. The local dealer was contacted and confirmed that the part to do the recall repair was not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 63,000. VIN tool confirms parts not available.

The contact owns a 2021 Ford EcoSport. The contact stated that while parked in a parking space with the vehicle in drive and the brake pedal depressed, the vehicle started to roll. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who was unable to duplicate the failure. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling), and the VIN was included but parts were not yet available. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.