2014 Ford Edge Complaint Log

See attached document for complaint.

Brake booster is bad brakes are hard then soft loud squeezing noise won't.seen many people have this problem. And different models have been recalled but not the 2014 Ford edge. Very dangerous.

Multiple car alarms showed up. Turns out the ABS module is bad. Looked at the Ford page and the same issue is already in recall on 2011-2013 years. This vehicle is a 2014 and has the same problem and should be included in the recall.

experienced a hard brake pedal, making it difficult to stop safely, sometimes the vehicle experienced an loss of brake pressure. I also heard a strange noise while pressing the brake pedal, like a “wind blowing” noise.

The contact owns a 2014 Ford Edge. The contact stated while reversing, the rearview camera image was black intermittently, and a message to contact the dealer was displayed. The vehicle was taken to the dealer, where the contact was informed that a fee would be charged for the repair. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.

Faulty Water Pump causing thousands of dollars to repair. There is a recall on same models and year my vehicle should also be on it. Stalled on hiway. Had to pay more money for tow. Repairs are more than car is worth. You have to take the top part of engine off to replace it.

The contact owns a 2014 Ford Edge. The contact stated while driving 35 MPH, the vehicle inadvertently lost motive power. The check engine warning light was illuminated. The contact was able to pull over to the shoulder of the roadway, where the vehicle was able to be restarted. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 13N03. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 66,000.

The contact owns a 2014 Ford Edge. The contact stated while driving 45 MPH, the vehicle lost motive power. The service engine warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed but no failures were found. The vehicle was not repaired. The contact stated that several days later while driving 25 MPH, the failure reoccurred. The vehicle was taken back to the local dealer where it was diagnosed but no failures were found. The service engine and check engine warning lights were illuminated. The vehicle was inspected by an independent mechanic and it was diagnosed and determined that the throttle body needed to be replaced. The vehicle was repaired. After further investigation, the contact related the failure to Customer Satisfaction Program: 13N03 (Throttle Body Extended Coverage). The manufacturer was made aware of the failure. The failure mileage was approximately 66,000.

In 2020, I paid a local Ford Dealership to replace my back up camera on my 2014 Ford Edge SEL. The camera had failed and gave the " camera not available" to driver. Worked until July of 2024. In July, the new camera failed. The camera "inverted" the image the driver sees. This makes it impossible to use the camera safely for backing up or hazard during back up. I feel this is a critical safety issue, causing disorientation of the driver while backing up. A call to the Ford dealer got the reply " Your vehicle is not covered under any Ford recall to date. The back-up camera has failed, and we can replace it at your cost"

The contact owns a 2014 Ford Edge. The contact stated while driving 80 MPH, the vehicle stalled. There was no warning light illuminated. The contact was able to pull over to the side of the road. The vehicle failed to restart and was towed to the residence. The vehicle was then towed to an independent mechanic, where it was diagnosed with internal water pump failure. The mechanic determined that the water pump and the head gasket needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The contact related the failure to an unknown recall. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 86,000.

Backup camera not working properly. Unsure if this falls under any recall headings for safety. I’ve seen many recalls on newer backup cameras but none on this year model. Was displaying upside down or with green lines across the screen and now just completely unavailable. Has not been diagnosed by ford and will not be diagnosed by ford out of my pocket. Can’t afford it. But it is available for inspection. I did clean some corrosion off of some wiring harness connections to no avail. Please advise.

Brake pedal floats to the floor. It has not corrected itself. There should be a recall as many people are having the same problem.

The contact owns a 2014 Ford Edge. The contact stated that while driving at various speeds, the steering wheel and vehicle were shaking abnormally. There was an abnormal clunking sound detected. There were no warning lights illuminated. The vehicle was towed to an independent mechanic, who determined that the transmission case and drive shaft were cracked and leaking and needed to be replaced. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The contact called another local dealer, Magic City Ford Lincoln (809 Williamson Rd. NE, Roanoke, VA 24016 – (540)345-0911), but the vehicle was not diagnosed or repaired. The manufacturer was contacted, opened a case, and referred the contact to the NHTSA Hotline. The failure mileage was approximately 50,000.

I was traveling southbound on a two lane hwy. I slowed down and used my blinker to alert the semi behind me that I was making a left hand turn. Upon making the left hand turn, a vehicle passed the semi and tboned me on my driver’s side front and back doors. My airbags never deployed and I hit my head on my driver’s side window. The damage was bad enough that I could not get out of my car. Neither the front or back doors could be opened.

My backup camera has had problems for a least a year and a half with my backup camera being inverted or black at times, more often than functioning correctly. In addition over the last 6 months my entire infotainment center goes black at which time I have no access to climate controls, navigation, radio or Bluetooth connections for cell phone. Consider the recent recall for vehicles one year newer then mine I’m sure there are others within my year and older experiencing this problem

The seat rocks back and forth on takeoff and stop. Self inspected and found cracked square tubing on frame of seat. Car does not feel safe to me to drive. Car has never been in accident to my knowledge. Was purchased used.

The contact owns a 2014 Ford Edge. The contact stated that the vehicle was hesitating while driving at various speeds. The contact stated that the engine and a wrench warning lights were illuminated. The failure had become more persistent and occurred at various speeds. The contact stated that after refueling, the vehicle became idle, lost power steering functionality, and lost motive power. The vehicle was restarted and regained proper functionality. The failure was intermittent but became more persistent and occurred whether the vehicle had been refueled. The contact stated while driving 55-60 MPH, the vehicle lost motive power and several attempts were needed to restart the vehicle and continue driving. The vehicle was taken to a certified mechanic who had replaced the Oxygen sensor twice, the purge valve once, and the EVAP twice; however, the failure persisted. The manufacturer was made aware of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 155,000.

The contact owns a 2014 Ford Edge. The contact stated that while driving at an undisclosed speed, upon depressing the brake pedal, the pedal was abnormally firm. The contact then heard a hissing sound coming from the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the brake booster. The vehicle was not repaired. The vehicle was not repaired. The vehicle was taken to the dealer, who confirmed the diagnosis. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 13N02, but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 115,000.

The contact owns a 2014 Ford Edge. The contact stated that on several occasions for over a year, when the vehicle was shifted into reverse(R), the back over prevention image was turned upside down. The vehicle was taken to a dealer, but was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owns a 2014 Ford Edge. The contact stated that the back-over prevention camera intermittently failed to operate when the vehicle was shifted into reverse(R). The vehicle was taken to the dealer where the contact was informed that there were no recalls on the vehicle. The manufacturer was then notified of the failure but offered no assistance. The manufacturer referred the contact to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 80,000.

When applying the brakes, the brake pedal goes to the floor, the vehicle won't stop. Brake pedal goes to the floor intermittently. On several occasions tried to stop for a stop sign, brake pedal went to the floor, went thru stop sign.

The lever on the gas door dosen't closed all they causing the check engine to light up The code shows a vapor leaking

The contact owns a 2014 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle shuddered abnormally. Additionally, the vehicle lost motive power after coming to a complete stop. The check engine warning light was illuminated. The contact was able to restart the vehicle. The vehicle was taken to an independent mechanic, who determined that the throttle body needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The manufacturer advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 123,000.

THE REAR VIEW CAMERA DISPLAYS A DISTORTED IMAGE ON THE CENTER OF THE DISPLAY SCREEN WHEN THE VEHICLE IS IN REVERSE.

After a hard braking because of a person in a cross walk. The brake peddle went almost to the floor. Had a mechanic check and he said the brake fluid was full of bubbles so he change the fluid and the brakes were OK so he tested the brakes with a sudden stop and the brakes now go to the floor again.

The contact’s mother owns a 2014 Ford Edge. The contact stated that while his mother was driving at an undisclosed speed, she depressed the brake pedal, and the brake pedal became spongy and failed to stop the vehicle. The contact stated that his mother had to apply added pressure to the brake pedal and the brake pedal extended to the floorboard and the vehicle stopped slowly. No warning light was illuminated. The vehicle was taken to an independent mechanic where the front brake lines were bled; however, the failure recurred. The vehicle was taken to the dealer, but the cause of the failure could not be determined. The manufacturer was not notified of the failure. The failure mileage was approximately 246,000.

I own a 2014 Ford Edge, when pressing on the brake pedal, it goes all the way to the floor and have to pump the brakes to make sure I don't hit the car a head of me. 5 minutes later it is back to normal. Or when stopped at a red light the brake pedal will all of a sudden go down to the floor. And now when I brake I get a high pitched wind squealing noise. Also the back driver side passenger door will have a door ajar warning on the dash and that comes and goes and could be dangerous for any passenger sitting in that seat.

The contact owns a 2014 Ford Edge. The contact stated that the back over prevention camera intermittently failed to operate as needed. The contact stated that the failure was related to NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the VIN was not included. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 64,000.

My car is in need of a new water pump. This is a known repair needed in Ford V6 3.5 & 3.7-liter engines 2012-19 Explorer, Taurus, Edge & more. The water pump is placed in the engine so that a simple 1 hr. repair takes 10-12 hrs of labor costing customers thousands of dollars. There is no reason for this to not be on the recall list!!!!! This is confirmed by Ford dealers. There is no warning that comes up until the part has already failed, also causing other parts of the engine to be repaired.

The contact owns a 2014 Ford Edge. The contact stated that on several occasions while reversing, the rear-view camera image was displayed upside down and then a black screen appeared. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

Our backup camera isn't working properly. It sometimes works in reverse and also sometimes comes in while in drive. Most of time it doesn't work. It has not been taken to dealership to be looked at. It's been about a month now. Saw recently about recall on some cameras.

The rear differential has failed. It started to fail at 80,000 miles. The car now has a little over 91,000 miles. It makes a whining/grinding noise at over 30 miles per hour. It was subtle at first but has become much louder recently. If this had failed completely while on the highway going 55 MPH or higher, this could have resulted in complete loss of control of the vehicle. Additionally, oil or parts could have been left on the highway becoming a hazard for other drivers. The local mechanic confirmed that this is the part that needs replacing. There were no warning lights or messages at all. This is a major part of the drivetrain and there are many people on the Internet complaining about premature failure of the differential on the Ford Edge and Lincoln MKX. I am surprised there has not been a recall on this already. Please look into it.

The contact owns a 2014 Ford Edge. The contact stated that there was water leaking into the vehicle on the front passenger’s side of the vehicle, drenching the floorboard and causing a mildew odor inside the cabin of the vehicle. The vehicle had not been taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 65,000.

AUG. 2023 Mileage 89,000 - 2014 Ford Edge SEL FWD - Program 13N02 eligible??? MOST CRITICAL ISSUE: While driving in highway commuter traffic, traffic came to abrupt stop going 65 miles an hour; I depressed brakes almost completely to the floor but car would not stop. Was able to get pulled onto shoulder and get stopped. I sat and slowly pumped the brakes and the pressure on the brakes finally returned. I'm told brake cylinder replacement ONLY will not solve the issue. There aren't any warning lights, brake fluid is normal level, brake pads and rotors in good shape. So there is no reasonable explanation for what happened other than Ford sold me car with faulty brakes. I see no recalls after 2010. Ford needs to replace my brake booster, Master Cylinder and the HCU at Ford expense. Brake pedal and noise while braking - screeching sounds. I took it to a local dealer for analysis, they pressed on the brake several times, and replicated the squeal. Was told it was the brake booster, that there had been issues with it in several of the Ford models. FORD needs to also replace Master Cylinder and the HCU to ensure this doesn't happen again. I thought I was going to die on the freeway when brakes pressed to floorboard would not stop the car. THOUSANDS OF HISTORICAL ISSUES WITH OTHER FORD EDGE: Brake Pedal Sinks To Floor NHTSA Complaint ID: 11343191 Will urgently await Ford response - I only have this one vehicle and need resolved before I loose my life in the vehicle. Thank you in advance for you immediate reply. Susan

The contact owns a 2014 Ford Edge. The contact stated while driving approximately 40 MPH and making a right turn, the brake pedal was depressed and went to the floorboard. The contact stated the vehicle failed to slow as needed. The contact steered the vehicle off the roadway and used the parking brake to stop the vehicle. The contact shifted into park (P) and turned off and restarted the vehicle several times to regain braking functionality. The contact stated there was no warning light illuminated. The contact stated that the failure was intermittent at first but had become a recurring failure. Additionally, the vehicle lost braking functionality after driving over a bump or a dip in the road surface. The contact drove the vehicle to an independent mechanic who diagnosed and determined that the brake master cylinder and brake lines needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The manufacturer had not been informed of the failure. The failure mileage was approximately 70,000.

While driving 50-55 MPH the car shuts down. Able to glide, stir/turn the car over to shoulder and put in park. Flashes SEE MANUAL and a wrench shows. Restart the car and drive. Has done this several times, laps from 2 weeks to 2 months, for last 7 months. Two service stations checked and said they can't find anything. Took car to Ford dealership and also say can't find anything wrong. I am 75yrs women and this is dangerous to be on the road!

Brakes press down to the floor and a weird sound when braking

I bought this vehicle brand now. The Edge only has 69k miles on it and I have replaced the front and back brakes (rotors, pads, calibers) 3 times (yes...3 times). I also had to recently (in 2023) replace the muffler, left and right outer tierods, left and right front wheel bearings and hubs. NOW: April 2023: my front brakes are pulsating and I brought the vehicle back to my mechanic for a complete vehicle check overall which the mechanic documented: Power steering return line is rotted (cost $175). A/C condenser is leaking and needs to be replaced/recharged (cost $1050). Driveshaft issue/vibration @ 50 mph: need to remove the rear driveshaft and inspect: if needs to be replaced: $4500. Replace Front and Read brake pads/rotors/calibers ($1600)...which would be #4 for replacement. Replacement of right rear parking brake cable ($205). ***I previously wrote a complaint several years ago (for the same VIN#)...this is just an update and I am requesting FORD to review and demand a recall. The 2014 Edge has been a money pit for me and it only has 69k in mileage. If there was a way I could seek reimbursement I would. I will never buy a FORD again.

The contact owns a 2014 Ford Edge. The contact stated that while driving 45 MPH, the check engine warning light illuminated, and the vehicle overheated. The contact veered to the side of the road and allowed the vehicle to cool down. The contact then continued driving. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion into the engine and on the spark plugs. The dealer diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 92,000. The VIN was unavailable.

Pulled out of a parking lot onto a busy street locally, car lost power and the orange wrench light came on. Would not go, all the car did was jerk and sputter. Engine did not shut off but would only coast/roll into the middle lane and managed to coast/roll into another business parking lot next door to where I pulled out from and once parked, I turned ignition off and back on. Wrench light went out and car started. No codes were apparently shown when hooked up to the machine at the car lot the next day (wrench light was still off) this is very scary and very dangerous whatever it is, it needs investigated and fixed so us Ford edge drivers can feel safe when driving. Also 1 week before this my check engine light came on, same code 3 times came up for eval, emissions ECT... Now no codes are showing since the wrench light came on Sunday and my car stopped moving.

This vehicle has a well-documented problem with the ABS hydraulic control module. There are hundreds of cases found on the internet where the brake pedal goes all the way to the floor. NHTSA appears to have confirmed this problem in the model year 2015 and 2016 vehicles, but not the 2014 or other years. This is an incredibly dangerous defect that must be addressed.

I purchased my 2014 Ford Edge SEL ON JANUARY 2015. I have electrical problems suspicion problems & recall on my Airbags! I have always taken it to a Ford Dealership to have my regular service done…oil charge etc. it those times I have told them the other problems I was having example electrical problem started a month after I bought my vehicle every time they told me nothing is wrong or they replace the battery I have had 4 batteries replaced by Ford Dealerships. I also had recall on my airbags the dealership told me numerous times you do not need to worry about your vehicle it is fine!! After my 100, 000 Mile Warranty ran out I had my vehicle serviced by a mechanic shop. They could the electrical issue was in headlights & dashboard had them replace headlights & lights in dashboard. On 3/19/2023 I was in a bad vehicle accident involved 9 vehicles I was the 5 vehicle. I have neck back & leg injuries. My AIRBAGS NEVER went off! If the Airbags would of worked properly have would not of gotten all my injuries. My Police Officers & Paramedics explained that to me at scene of the accident. Why did Ford not do or repair my airbag recall instead of telling meh car was not recalled even when I received service notification in the mail to get the Airbags fixed

Fuel pump fails without warning causing vehicle to stall in intersection of busy roadway. With some research and assistance from my local Ford dealership, we found a recall in the past for this exact issue effecting my year make and model. Not sure why I was not made aware of this until I almost caused an accident. I want this on record that I reported the issue. Recall # 14S30

Back up camera works intermittently. Was told by the dealer the parts for the camera were on back order and it could be up to a year before they get them in!!!! Also if the car sits for 2 to 3 days the battery is dead and it has to be jump started. Battery tested at 100%. Everything is off when I get out of the car but something is draining the battery!!!

COOLANT LEAKING INTO ENGINE FROM FAULTY WATER PUMP CAUSING ENGINE FAILURE.

Seat belt will not stay, buckled. This is a manufacturing defect and could cause bodily harm if Ford doesn't correct. I contacted Ford and they weren't concerned about this issue. Case # : CASI41262353

I have a screen in my car that connects with my rear view camera that shows me where I'm going when backing up and alerts me when objects are near. My rear view camera is malfunctioning where the screen is black without an image of what's behind me and no notification of nearby objects when backing. This issue has not been reviewed by a mechanic or anyone else. However, this is a safety risk not only due to being unable to see low-lying objects on the ground or directly behind my vehicle when backing and then not notifying me of nearby objects to avoid a collision or running over a pedestrian, small child or animal. I am aware that I am able to turn around and back up while facing backwards, but I have paid for a vehicle that has a backup camera and would like to use it; this also does not negate the fact that low-lying objects and small beings would still be invisible to the eye in that manner. A message in yellow just popped up on my screen recently that reads "Camera is unavailable. Please contact your dealership." I have taken a picture of this dysfunction while also showing my car in reverse in the picture to show the problem. I recently saw a recall on what I believe were some ford trucks that had this same issue. I simply would like to have this function restored for the safety of me and my children as well as the public.

The backup camera on the car works intermittently switching between blue screens and component not available. This causes a safety risk as I back up. A specific scenario that occured where I had to back out of my garage during Halloween with kids running about the neighborhood. The backup camera screen turned blue requiring me to backup using only the side mirrors hoping someone was not behind the vehicle.

Back up camera is not working properly. This started 1st of the year when it doesn't come on while in reverse. It's been on again off again for months. I should have reported sooner but was hoping it would resolve when following guidelines from the of owners manual. No messages or other symptoms that I'm aware of or appear and it's happening more often. There has been no inspection done. No incidents but definitely not safe to use. When camera does work it blanks out and goes black and message appears call dealership while backing up. Only other issue that I seen reported was our brakes screeching while backing up also. We need to get resolved ASAP.

Multiple time the brake pedal has gone to the floor. Pumping them will provide minimal braking power. Took to a Ford dealer ship and they claim the brakes are fine. Charged $160. The brake pedal still goes to the floor periodically.