2004 Ford Escape Complaint Log

END OF MARCH 2015 OWNER OF SERVICE STATION DECLARED MY VEHICLE UNSAFE TO DRIVE. UNDERNEATH BAR THAT GOES BETWEEN THE FRONT TIRES WAS RUSTED AND SNAPPED. FORTUNATELY THE VEHICLE WAS IN THE DRIVE WAY WHEN THE BAR SNAPPED. THE VEHICLE WAS IN FORWARD MOTION IN THE DRIVEWAY WHEN BAR SNAPPED. DRIVING THE VEHICLE YOU FELT UNSAFE.

PASSENGER (RIGHT) REAR WHEEL WELL RUSTED THROUGH, CAUSING THE STRUT TO DETACH. *TR

I WAS DRIVING AND THE REAR END OF THE TRUCK SOUNDED LIKE IT WAS FALLING APART. WHEN I STOPPED AND LOOKED THE PASSENGER SIDE REAR WHEEL WELL WAS COMPLETELY ROTTED OUT AND THE METAL PLATE THAT HOLDS THE SHOCK IN PLACE WAS HANGING AND BANGING AROUND. THE LEFT SIDE IS COMPLETELY INTACT. I TOOK IT TO CAUSEWAY COLLISION TO LOOK AT IT AND THEY SAID ITS A DEFECT AND PROBABLY NOT FIXABLE. THE TRUCK HAS HIGH MILEAGE BUT RUNS GREAT. *TR

TL* THE CONTACT OWNS A 2004 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 35 MPH, THE STEERING WHEEL TURNED INDEPENDENTLY WITH A LOUD ABNORMAL NOISE. THE VEHICLE WAS TOWED TO THE DEALER WHO STATED THAT THE PASSENGER SIDE CONTROL ARM SEPARATED AND THE ENTIRE FRAME WOULD NEED TO BE REPLACED. THE FAILURE OCCURRED AFTER THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V165000 (STRUCTURE). THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 128,000.

THE CAR STARTED TO RIDE ROUGH OVER SMALL BUMPS AND A THUMPING SOUND COULD BE HEARD FROM THE RIGHT REAR WHEEL WELL. THINKING I NEEDED NEW SHOCKS I INSPECTED THE WHEEL WELL AND WAS HORRIFIED TO SEE THAT THE WHEEL WELL HOLDING THE SHOCK WAS COMPLETELY RUSTED AWAY. THERE IS A HOLE WHERE THE STEEL USED TO BE. THIS IS ONLY ON THE RIGHT REAR WHEEL WELL AS FAR AS I CAN SEE. A LOCAL AUTO BODY SHOP WILL NOT FIX IT BECAUSE OF THE SAFETY LIABILITY AND WARNED ME NOT TO DRIVE THE CAR. THE CAR IS UNSAFE AND I AM AT A LOSS AS TO WHAT TO DO WITH IT. AFTER DOING SOME SEARCHING I HAVE FOUND MANY FORD ESCAPES WITH THE SAME EXACT PROBLEM. APPARENTLY THIS IS A DESIGN DEFECT THAT FORD KNOWS ABOUT AND SHOULD BE RESPONSIBLE FOR. HAD I DRIVEN THE CAR A LITTLE LONGER I COULD HAVE BEEN IN A CATASTROPHIC CRASH! FORD NEEDS TO FIX THIS OR REPLACE MY CAR. *TR

WHILE DRIVING ON A ROUGH ROAD I NOTICED A RATTLING IN THE REAR COMPARTMENT THAT I HAD NEVER HEARD BEFORE. WHEN I INVESTIGATED I FOUND THE RIGHT REAR WHEEL WELL HAD DISINTEGRATED FROM RUST DAMAGE AND THE SHOCK IS NOW FLOATING BASICALLY FREELY WHICH IS CAUSING THE NOISE. I AM CONCERNED FOR THE SAFETY AND HANDLING OF THE VEHICLE AT THIS POINT. THIS SEEMS TO BE A VERY COMMON ISSUE WITH ESCAPES AND ALWAYS THE RIGHT REAR WHEEL WELL. WHY HAS FORD NOT ISSUED A RECALL? THIS IS CLEARLY A SYSTEMATIC FAILURE. *TR

WAS DRIVING 25 MILES AN HOUR DOWN SMALL HILL, THE CAR IN FRONT OF ME STOPPED. I HIT THE BRAKES AND THE CAR DIDN'T STOP IT FELT AS IF I WAS PUSHING THE ACCELERATOR LIKE WHEN PUSHING BUTTON! TO SPEED UP CRUISE CONTROL AND IT SLOWLY INCREASES SPEED. I SLAMMED BOTH FEET TO THE BRAKE AND WENT TO REACH FOR EMERGENCY BRAKE BUT NEVER MADE IT. I HIT THE OTHER CAR. LAST THING I REMEMBER IS HEARING METAL CRUNCH, THE NEXT THING I REMEMBER IS SMOKE, TOP OF MY HEAD ON LEFT SIDE HAIRLINE ACHED LOOKED IN MIRROR AND SAW BLOOD. STARTED LOOKING FOR MY PHONE ON THE DASH BUT IT WAS BROKEN.COULD HEAR SOMEONE TALKING, THEN PEOPLE WERE WALKING UP TO CAR. WHEN THE OFFICER GOT THERE HE ASKED WHAT I HIT MY HEAD ON I DIDN'T KNOW, HE ASKED IF I HAD MY SEATBELT ON I SAID YES. I TOLD HIM MY CAR WOULDN'T STOP. REALIZED WHEN E.M.T ASKED SAME QUESTION I KNEE I HAD IT ON BUT COULDN'T REMEMBER TAKING IT OFF, AND I TOLD HIM THAT. HE LOOKED AT CHEST DIDN'T SEE MARKS OR BRUISING, HE ASKED AGAIN IF I WAS SURE, I WAS SURE I PUT IT ON. AFTER CRASH, WHEN GOT TO TOW YARD NEXT DAY SAW MY SEAT BELT BROKE, I CRACKED THE WINDSHIELD WITH MY HEAD AND BROKE ALL UNDER STEERING WHEEL WITH MY KNEES...BUT THE AIRBAGS DEPLOYED MUST HAVE BEEN AFTER I HIT EVERYTHING BECAUSE IT HIT ME IN THE ARM ONLY BASED ON THAT STINGING RED RAISED RASH THAT LATER BRUISED ON MY FOREARM, NO AIRBAG TO FACE INJURIES, JUST HIT TOP OF HEAD ON WINDSHIELD AND KNEES ON LOWER DASH UNDER STEERING WHEEL, BRUISING ON STOMACH LOWER ABDOMEN NEAR PELVIC BONE MAY HAVE BEEN STEERING WHEEL. MY CAR KEPT GOING FASTER BRAKES DIDN'T SLOW ME AT ALL WITNESS SAID AND MY SEATBELT LATCH IS IN PIECES, MY AIRBAG WENT OF LATE. MY BUMPER IS FOLDED LIKE A FLAT PIECE OF METAL ABOUT ONE INCH WIDE HIT IT PUSHING IT INTO MY RADIATOR. MY SUV WAS GOING 25 MILES AN HOUR, MY SUV BUMPER HIT A SMALL CAR BUMPER, THAT CAR WAS STOPPED. WHAT WENT WRONG? *TR

THE THROTTLE WILL STAY OPEN AS IF I HAVE THE GAS PEDAL BEING APPLIED. *TR

TL* THE CONTACT OWNS A 2004 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 70 MPH AND DEPRESSING THE BRAKE PEDAL, THE VEHICLE BEGAN TO INDEPENDENTLY ACCELERATE. THE CONTACT NOTICED THAT THE CRUISE CONTROL WAS ACTIVATED AND THE EMERGENCY BRAKE HAD TO BE APPLIED IN ORDER TO STOP THE VEHICLE. THE FAILURE OCCURRED MULTIPLE TIMES. THE DEALER COULD NOT DETERMINE THE CAUSE OF THE FAILURE, BUT DISCONNECTED THE CRUISE CONTROL CABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 142,835. THE VIN WAS UNAVAILABLE.

I PURCHASED THIS VEHICLE 11 MONTHS AGO, ON FEB 13,2015 AS I WAS DRIVING MY CAR BEGAN TO MAKE A VERY LOUD NOISE AS WELL AS CAUSING THE VEHICLE TO DRIVE UNSTABLE. THE MECHANIC REPORT STATED THAT 3 SEPARATE SPARK PLUGS HAD BLOWN OUT AND EJECTED CAUSING EXTENSIVE DAMAGE TO MULTIPLE MECHANICAL MECHANISMS TO MY VEHICLE. MY VEHICLE IS CURRENTLY UN DRIVABLE, ALSO THE CHECK ENGINE LIGHT DID NOT COME ON THE DASH BOARD OR THE MACHINE. ALSO PRIOR TO THIS INCIDENT MY VEHICLE WOULD ACCELERATE WHILE DRIVING AND ALSO IN PARK. *JS

I WAS DRIVING MY 2004 ESCAPE WHEN I HEARD A RATTLING ON THE REAR PASSENGER SIDE OF VEHICLE. A MECHANIC TOLD ME THAT THE ENTIRE SHOCK TOWER HAS RUSTED OUT AND THERE IS A WHOLE IN THE WHEEL WELL. I JUST GOT OFF THE PHONE WITH FORD ON 2/23/15 AND TOLD THEM OF THIS PROBLEM AND THEY NEVER HEARD OF SUCH A THING. I TOLD THEM IT AMAZING THAT I CAN FIND ALOT OF COMPLAINTS ABOUT THIS AND YOU KNOW THING. ALSO TOLD THEM THAT THE LEFT SIDE SHOCK TOWER LOOKS GOOD. SO WHY IS THE RIGHT SIDE RUSTED OUT. SHE COULDN'T EXPLAIN IT. SHE SAYS SHE WILL TAKE THE COMPLAINT AND IT WILL ALSO GO TO NHTSA. WELL IT SEEM THERE SHOULD BE A RECALL ON THIS. YOUR COMPLAINTS SEEM TO BE VERY SIMILAR. I DON'T HAVE MONEY TO GET THIS FIXED. BECAUSE THE BRAKE LINES WENT IN MY VEHICLE AND THE MASTER CYLINDER COST ME $860. TO GET FIXED. WHICH I THINK WAS IN A RECALL THAT YOU HAD BUT FORD COMPANY DOESN'T HAVE THAT RECALL. SO KEEP RECEIPTS FORD SAYS TO GET REIMBURSED IF STUFF GETS RECALLED. PLEASE RECALL THE SHOCK TOWER ON PASSENGER SIDE FOR RUSTING OUT AND DRIVER SIDE IS OK. SOMETHING IS VERY WRONG. FORD COMPANY NEEDS TO DEAL WITH THIS EVEN THOUGH THE CLAIM THEY NEVER HEARD OF THIS PROBLEM. *TR

2ND ESCAPE I'VE OWNED THAT HAS HAD THE REAR RIGHT WHEEL WELL RUST OUT, SHOCK BREAKS LOOSE. FORD SAYING IT HAS NEVER HEARD OF IT, AND YET EVERY DEALER AND BODY SHOP I'VE TALKED TO KNOWS ALL ABOUT IT. THIS SHOULD BE A RECALL, FAULTY PART. *TR

I PURCHASED A 2004 ESCAPE A LITTLE OVER A YEAR AGO. MY COUSIN HAD THE SAME CAR. WE BOTH HAD TO TAKE A FEW THOUSAND LOSS AND SELL THESE VEHICLES DUE TO SEVERE, UNSAFE WHEEL WELL RUST .NOT TO MENTION CATALYTIC CONVERTERS ON BOTH CARS WERE BAD. TWO ON EACH ESCAPE. I WAS READY TO DO REPAIRS, UNTIL A FRIEND WITH THE SAME ESCAPE HAD JUST REPAIRED THE BODY IN HIS FOR THE SAME ISSUE. SO WE ALL TOOK LOSS. WHO IS RESPONSIBLE FOR THIS?? I HAD FAMILY THAT WORKED, AND RETIRED FROM FORD. I HAD SEVERAL FORD'S OVER THE YEARS. THIS HAS PUT ME IN A HOLE..BOUGHT IT FOR 6,000. JUST GAVE IT AWAY FOR 1,000. HELP. *TR

TL*THE CONTACT OWNS A 2004 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE REAR PASSENGER SIDE SHOCK DETACHED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SUB FRAME WAS RUSTED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.

HIT A BUMP AND VEHICLE STARTED MAKING A RATTLING NOISE ON EVERY LITTLE BUMP.FOUND PASSENGER SIDE REAR SHOCK MOUNT HAD BROKEN THROUGH BODY-RUST ALL AROUND WHEEL WELL.CHECKED DRIVERS SIDE-OK. HAVE ALWAYS WASHED ON REGULAR BASIS.HAS TO BE SOME MANUFACTURING DEFECT. *TR

TL* THE CONTACT OWNS A 2004 FORD ESCAPE. THE CONTACT STATED THAT AFTER SETTING THE CRUISE CONTROL AT 75 MPH, THE VEHICLE STARTED TO ACCELERATE INDEPENDENTLY. THE CONTACT WAS UNABLE TO DEACTIVATE THE CRUISE CONTROL AND STOP THE VEHICLE. THE CONTACT APPLIED THE ACCELERATOR PEDAL SEVERAL TIMES IN ORDER FOR THE VEHICLE TO STOP ACCELERATING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE PLASTIC PIECE COVERING THE THROTTLE BODY FRACTURED. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V353000 (VEHICLE SPEED CONTROL) BUT THE RECALL REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000. UPDATED 7/21/15*CN THE DEALER REPLACED THE PART. UPDATED 07/28/15*JB

TAKATA RECALL

TL* THE CONTACT OWNS A 2004 FORD ESCAPE. WHILE DRIVING AT APPROXIMATELY 40 MPH, THERE WAS A LOUD NOISE EMERGING FROM THE REAR PASSENGER SIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE REAR PASSENGER STRAP MOUNT WAS RUSTED AND THE REAR PASSENGER WHEEL WELL NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 121,000. UPDATED 6/8/15*CN THE CONSUMER STATED THE REAR PASSENGER SIDE WHEEL WELL RUSTED AND CREATED A BIG HOLE, WHICH CAUSED THE TOP STRESS MOUNT TO FALL DOWN. UPDATED 06/11/15*JB

ANOTHER CASE OF A 2004 FORD ESCAPE WITH EXTENSIVE RIGHT REAR WHEEL WELL RUST PUTTING THE STRUT IN DANGER OF COMING THROUGH THE BODY. I'M CURRENTLY TRYING TO FIGURE OUT HOW AND WHERE TO GET IT REPAIRED. THIS SEEMS TO BE A FLAW IN THE DESIGN OF THE PRODUCT. WHILE ONE WOULD HOPE FORD WOULD STEP UP I'M NOT SEEING ANYTHING ON THEIR PART SO FAR. *JS

I HEARD A LOUD THUMP IN RIGHT REAR OF MY VEHICLE. UPON INSPECTION THE ENTIRE RIGHT REAR WHEEL IS ROTTED OUT AND IS NOT SAFE TO DRIVE. *TR

TL* THE CONTACT OWNS A 2004 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 40 MPH, THE REAR HOUSE PANEL STRUCTURE FRACTURED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 105,000.

WHILE DRIVING TO MY HOME WENT OVER A SMALL DIP IN ROAD AND SUV MADE A VERY LOAD CLUNKING NOISE IN RIGHT REAR SECTION OF VEHICLE AND STARTED HANDLING POORLY GOT IT TO MY PARENTS HOME WHICH IS ONLY FEW MINUTES FROM INCIDENT,FATHER LOOKED AT AND FOUND RIGHT REAR STRUT MOUNT AND WHEEL TUB RUSTED OUT UNDER A THICK LAYER OF SOUND DEADENING MATERIAL APPLIED AT FACTORY MAKING IT NEARLY IMPOSSIBLE TO SEE UNTIL IT BREAKS FREE, FATHER HAS BEEN A MECHANIC ALL HIS LIFE AND TRIED TO GET PIECES AT LOCAL SALVAGE YARDS TO REPAIR BUT FOUND ALL IN A 50 MILE RADIUS AT SALVAGE YARDS FROM YEARS 2001-2007 TO BE IN AS BAD OR WORSE CONDITION AND IS CURRENTLY LOOKING FOR PARTS ON LINE OUT OF THE RUSTBELT ,I BELIEVE IF IT HAD HAPPENED ON A TWISTY ROAD IT COULD HAVE BEEN A BIGGER PROBLEM FORTUNATELY IT WAS A FAIRLY LEVEL STRAIGHT ROAD I CAN ONLY ASSUME THERE ISN'T AN INVESTIGATION ON THESE IS THAT MOST PEOPLE DON'T NOW WHERE TO GO TO FILE A COMPLAINT I ONLY NEW TO GO HERE BECAUSE MY FATHER TOLD ME TOO,AS HE BELIEVES IT TO BE A MAJOR DESIGN FLAW THAT MAY OR COULD LEAD TO INJURIES *TR

TAKATA RECALL

TL*THE CONTACT OWNS A 2004 FORD ESCAPE EQUIPPED WITH GOODRICH TIRES, TIRE LINE: LONG TRAIL, TIRE SIZE: P235/70/R16, AND DOT NUMBER: UNAVAILABLE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE FRONT TIRES SLIPPED ACROSS THE ROAD WITHOUT WARNING. THE CONTACT STATED THAT HE OBSERVED THAT THE TREADS WERE COMPLETELY WORN DOWN. THE VEHICLE WAS TAKEN TO A DEALER, WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 220,000 AND THE TIRE FAILURE MILEAGE WAS APPROXIMATELY 5,000.

TL*THE CONTACT OWNS A 2004 FORD ESCAPE. THE CONTACT STATED THAT THE REAR SHOCK DETACHED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE COULD NOT BE REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 180,000. UPDATED 6/3/15*CN UPDATED 9/27/2017*CN

I WAS LEAVING MY PARKING SPOT WHERE THE VEHICLE HAD BEEN PARKED FOR APPROXIMATELY 45 MINUTES WHEN THE BRAKE PEDAL WENT TO THE FLOOR AND MY BRAKES WERE NOT WORKING PROPERLY. I DISCOVERED THAT BRAKE FLUID WAS LEAKING OUT OF THE BRAKE LINE IN THE FRONT DRIVERS SIDE WHEEL WELL. THE RUBBER HOSE HAD DETERIORATED AND HAD TO BE REPLACED. YESTERDAY I WAS DRIVING WHEN MY BRAKE PEDAL WENT TO THE FLOOR AGAIN. WHEN I PARKED THE CAR I FOUND THAT BRAKE FLUID IS LEAKING FROM THE BRAKE LINE IN THE FRONT PASSENGERS SIDE WHEEL WELL. THE VEHICLE NOW HAD APPROXIMATELY 137000 MILES. IT APPEARS THAT THE RUBBER BRAKE LINE HOSE HAD DETERIORATED ON THAT SIDE AS WELL. THIS IS A MAJOR SAFETY ISSUE AS BOTH TIMES I WAS DRIVING MY KIDS AND HAD TO WORRY ABOUT INJURING THEM AND POTENTIALLY ANYONE ELSE ON THE ROAD AT THE TIMES THIS OCCURRED.

TL* THE CONTACT OWNS A 2004 FORD ESCAPE. THE CONTACT STATED THAT THE REAR PASSENGER WHEEL WELL SHOCK WAS COMPLETELY CORRODED AND FRACTURED OFF THE VEHICLE. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.

PROBLEM WITH RIGHT PASSENGER SIDE WHEEL WELL RUSTED OUT. VEHICLE IS UNSAFE TO DRIVE AND PICTURES CAN BE PROVIDED. WHEN DISCUSSING WITH MECHANIC SAID THIS IS A PROBLEM WITH ALL ESCAPES. JUST HAD THE VEHICLE OVER A YEAR AND WAS NEVER SEEN WHEN PURCHASING. WHO WOULD OF THOUGHT OF CHECKING WHEEL WELLS. SHOCK IS BARELY HANGING ON AND WAS TOLD IF DRIVEN CAN FLIP OVER. *TR

TL* THE CONTACT OWNS A 2004 FORD ESCAPE. THE CONTACT STATED THAT THE REAR PASSENGER SIDE SHOCK MOUNT WAS RUSTED AND FRACTURED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 162,000.

I WAS IN A HEAD ON CRASH GOING APPROXIMATED 35 MPH AND MY AIR BAGS DID NOT DEPLOY. *TR

RIGHT REAR WHEEL WELL ROTTED OUT WHERE SHOCK ATTACHES TO THE BODY. SEEMS THROUGH RESEARCH THAT THIS IS PROBLEM WITH MOST OWNERS IN THE MID WEST. CONTACTED LOCAL FORD DEALER AND INFORMED TO CONTACT YOU AS WELL AS FORD MOTOR COMPANY. THE TOOK PICTURES TO FORWARD ON TO THE ENGINEERING DEPARTMENT AT FORD. *TR

VEHICLE AIRBAG LIGHT GOES ON AND OFF INTERMITTENTLY. THIS HAPPENS WHETHER PARKED OR DRIVING, WHETHER THERE IS A PASSENGER OR NOT. VEHICLE WILL "REV" IN PARK, IF THE STEERING WHEEL IS TURNED SLIGHTLY, BUMPED OR MOVE. TWICE VEHICLE HAS "JUMPED" WHILE IN PARKED WHEN THIS HAS HAPPENED. MAJOR ISSUE: DOOR LOCKS WILL NOT OPEN. THERE IS NO MANUAL LOCK ON THE DOORS, ONLY ELECTRONIC. NO PLACE FOR A KEY. PASSENGERS HAVE BEEN LOCKED INSIDE WITH NO WAY TO EXIT VEHICLE EXCEPT TO CLIMB OVER SEAT. WILL HAPPEN TO VARIOUS DOORS, MOST OFTEN THE FRONT PASSENGER DOOR, BUT NOT ALL DOORS AT THE SAME TIME (WE BELIEVE THIS MAY HAPPEN,) DOOR LOCK WILL CLICK 3 TIMES BUT WILL NOT UNLOCK.

DRIVING AND SOUNDS LIKE A SQUARE BOWLING BALL IS ROLLING AROUND IN BACK. LOOK TO FIND A RUSTY MESS FROM SHOCK MOUNT GOING THROUGH WHEEL WELL. ASKED AROUND AND SEEMS TO BE COMMON PROBLEM. THANK GOODNESS I WASN'T FAR FROM HOME. VERY DANGEROUS, WHY IS THIS NOT RECALLED YET! *TR

ON THREE PREVIOUS OCCASIONS THROTTLE STUCK ON HIGH WHEN STOPPED OR IN PARK WHILE PARKING VEHICLE. AFTER GOOGLING INFORMATION ON POSSIBLE CAUSES I FOUND A COMPLAINTS ALREADY FILED WITH THIS ISSUE. FORD ACKNOWLEDGED RECALL NUMBER 12S37. WHEN I CONTACTED MY LOCAL FORD DEALER SATURDAY MORNING 11/15/2014 WITH THIS NUMBER THEY WHERE UNAWARE,AND FOUND NO REFERENCE THIS ISSUE. PLEASE ASSIST. *TR

I HAD TO AVOID A BICYCLIST AND RAN UP OVER THE CURB AT A SPEED OF ABOUT 35, I NOTICED RIGHT AWAY UPON DRIVING AWAY THAT THERE WAS A GREAT RATTLE IN THE RIGHT SIDE REAR SUSPENSION. I HAD IT LOOKED AT BY MY INSURANCE COMPANY, THEY TOLD ME THE UPPER STRUT MOUNT BROKE OFF. BECAUSE OF THE RUST NOONE WILL FIX IT. THE CAR OTHERWISE IS IN PERFECT SHAPE, NO OTHER RUST PRESENT ON THE CAR. THIS OBVIOUSLY IS A DEFECT IN THE FORD PRODUCT, FORD WILL NOT RETURN MY CALLS! *TR

A FEW WEEKS AGO I WAS DRIVING SLOWLY DOWN A DIRT ROAD AND I STARTED TO HEAR A BUMPING NOISE TOWARDS THE BACK OF MY CAR, ONLY WHEN I WHEN OVER BUMPS. I FIGURED IT WAS JUST GEAR IN MY TRUNK MAKING THE NOISE AND I WAS GOING TO TAKE A LOOK AT IT LATER, BUT IT DIDN'T SEEM LIKE ANYTHING TO BE CONCERNED ABOUT. YESTERDAY I FINALLY GOT ALL MY IGNITION COILS FIXED AFTER SOME TROUBLE WITH THE MECHANICS DOING IT WRONG ORIGINALLY. WHEN I LEFT HE TOLD ME I MAY HAVE A SUSPENSION PROBLEM, BUT THAT IT IS NOT LIKELY TO BE A PROBLEM ASIDE FROM THE ANNOYINGNESS OF IT. WHEN I GOT HOME I DECIDED TO HAVE A LOOK AROUND MY CAR AND AFTER DISCOVERING THAT IT DID NOT HAVE TO DO WITH MY TRUNK I LOOKED UNDER THE WHEEL WELL AND SAW THAT THE SUSPENSION MOUNT HAD COMPLETELY RUSTED OFF AND HAD BOUNCING AROUND AS I DROVE. IT WAS COMPLETELY DETACHED, AND AFTER GOODLING THIS I SAW THAT MANY OTHER PEOPLE HAVE THIS SAME EXACT PROBLEM AND THAT IT IS VERY UNSAFE, AND MOST LIKELY TO EXPENSIVE TO FIX. I HAD BEEN DRIVING WITH THIS SERIOUS PROBLEM FOR A FEW WEEKS WITH NO IDEA OF THE DANGER THAT IT COULD CAUSE. THERE IS NO RECALL ON IT BUT I FEEL THAT WITH THE AMOUNT OF PEOPLE WITH THIS PROBLEM AND THE SEVERITY OF IT, FORD NEEDS TO DO SOMETHING ABOUT THIS. *TR

I WAS DRIVING THE VEHICLE WHEN I STARTED HEARING A LOUD THUMPING NOISE COMING FROM THE REAR OF THE VEHICLE. UPON INSPECTION I DISCOVERED THERE WAS RUST INSIDE THE REAR PASSENGER WHEEL WELL AND THAT THE SHOCK MOUNT WAS UNATTACHED FROM THE VEHICLE. *TR

WE RECENTLY TOOK OUR 2004 FORD ESCAPE TO GET IT LOOKED AT BECAUSE EVERY TIME WE HIT A BUMP THERE WAS A LOUD THUD SOUND IN THE BACK RIGHT. WE FOUND OUT THAT THE REAR RIGHT WHEEL WELL OF OUR 2004 FORD ESCAPE IS COMPLETELY RUSTED OUT. THE CORROSION HAS CAUSED A MAJOR SUSPENSION PROBLEM AND IT'S BEEN DEEMED UNDRIVABLE. WHAT'S WORSE IS THAT NO MECHANIC OR BODY SHOP WILL ATTEMPT TO FIX THE ISSUE BECAUSE IT WOULD BE CONSIDERED A LIABILITY ISSUE IF ANYTHING WERE TO HAPPEN THEY WOULD BE AT FAULT. THE REST OF THE VEHICLE IS IN PERFECT CONDITION, BUT BECAUSE OF ONE AWFUL DEFECT ALL WE CAN DO IS SELL IT FOR PARTS. *TR

NOTICED A BURNING RUBBER SMELL. FOUND THAT REAR SHOCK TOWER HAD RUSTED THROUGH AND SHOCK WAS RUBBING ON TIRE. *TR

2004 FORD ESCAPE. REAR RIGHT WHEEL HUB RUST/CORROSION AROUND STRUT ASSEMBLY. SAFETY ISSUE WITH REAR SHOCK. KNOWN PROBLEM WITH 2004 TO 2006 FORD ESCAPE DESPITE RUST PROOFING. RUSTS AROUND AREA FOR STRUT LEADING TO STRUCTURAL COMPROMISE OF THIS ASSEMBLY. UNSAFE TO DRIVE.

TL* THE CONTACT OWNS A 2004 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 45 MPH, THE CONTACT HEARD A CLUNKING SOUND NEAR THE REAR PASSENGER SIDE OF THE VEHICLE. THE DEALER STATED THAT THE WHEEL WELL WAS CORRODED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.

RUNNING BOARD RUSTED AND FELL OFF. *TR

LOUD RATTLE THEN GRINDING NOISE. WHEN I PULLED OVER I HAD TO REMOVE THE SHOCK MOUNT WHICH WAS JAMMED BETWEEN THE CAR AND MY TIRE. THE SHOCK HAS NOW POPPED THROUGH THE PLASTIC. THIS IS MY ONLY FORM OF TRANSPORTATION AND THE DEALER SAID THERE WAS NO RECALL. THE OTHER SIDE IS RUSTED OUT AS WELL. IN ADDITION, WHEN DAMP OUT, THE #5 PLUG IS MISSING CAUSING DAMAGE TO THE CONVERTER. TOTAL ESTIMATED TUNE UP REPAIR CLOSE TO $400. DURING THE PAST YEAR TYROD, BRAKES & ROTORS, WHEEL BEARING, BRAKE HOSES, POWER STEERING, RADIO STAYS ON WHEN CAR IS SHUT OFF UNLESS FUSE IS PULLED. FUEL PUMP WAS REPLACED AT 70000 IN 2011. HAVE TO TAKE THE LOSS. FORD SHOULD REFUND FOR THIS DEFECT. THE MOUND IS NOT RUSTED, JUST THE WHEEL WELLS IT IS ATTACHED TO. *TR

WHILE DRIVING HEARD A LOUD CLUNKING NOISE COMING FROM THE PASSENGER SIDE REAR WHEEL WELL. ARRIVED HOME TO INSPECT THE AREA OF CONCERN. FOUND THAT THE PASSENGER SIDE REAR SHOCK MOUNT HAD COMPLETELY SEPARATED FROM THE WHEEL WELL DUE TO EXTENSIVE RUSTING. THIS ALLOWED THE SHOCK TO TRAVEL UPWARD STRIKING THE PLASTIC INTERIOR TRIM PANEL. THIS VEHICLE WAS GARAGE KEPT UNTIL TWO YEARS AGO. IT ALSO PASSED STATE INSPECTION REQUIREMENTS NINE MONTHS AGO. I AM NOT A MECHANICAL ENGINEER. HOWEVER, I DO NOT BELIEVE A CRITICAL SUSPENSION COMPONENT SHOULD BE ATTACHED TO SHEET METAL THAT IS PRONE TO RUST. I HAVE TAKEN THE TIME AND MADE THE EFFORT TO INSPECT SEVERAL OTHER VEHICLE MANUFACTURERS AND FIND THAT THEIR SUSPENSION SYSTEM IS CONNECTED TO A SOLID COMPONENT OF THE FRAME. OBVIOUSLY THIS IS AN ENGINEERED DESIGN FLAW OF A CRITICAL SAFETY COMPONENT THAT POSSIBLY COULD RESULT IN UNSAFE HANDLING AT HIGHWAY SPEED. WITH ONLY ONE REAR SHOCK ATTACHED TO THE VEHICLE AN UNCONTROLLABLE REAR SWAY COULD OCCUR RESULTING IN A POSSIBLE ROLL OVER. GIVEN THE NUMBER OF REPORTED COMPLAINTS OF THE SAME NATURE, WHICH GIVEN KNOWN STATISTICS IS A SMALL PERCENTAGE OF ACTUAL CASES, I DO REQUEST A RECALL TO BE MADE. *TR

THE RIGHT REAR SHOCK TOWER RUSTED THROUGH AND THE SHOCK HAS COME THROUGH THE PLASTIC MOULDING. THE CAR DRIVES BUT IS UNSTABLE AND UNSAFE. *TR

THE RIGHTSIDE OF MY WHEELWELL WAS ROTTED OUT ALONG WITH THE FLOOR AROUND IT THAT HELD THE WHEEL WELL THE SHOCK NEEDED TO BE REPLACED AS WELL. WHEN I WENT TO THE DEALERSHIP TO GET THE WHEEL WELL THEY TOLD ME THIS WAS A WELL KNOWN PART TO BE REPLACED. SO I ASKED WHY WAS IT NOT A RECALL ON IT NO ANSWER COULD HE GIVE ME. I WAS GETTING A BURNING SMELL FROM MY EXHAUST (MUFFLER FUMES) AS I DROVE HOME MANY TIMES I FELT MYSELF GETTING SLEEPY AS I DROVE ON TO GET TO MY DESTINATION I PRAYED TOGET SAFELY THERE LITTLE DID I KNOW I WAS GETTING FUMES IN MY CAR THAT CAUSED THIS. I HAVE DRIVEN WITH MY YOUNG GRANDCHILDREN IN THIS DANGEROUS CONDITION IN THIS CAR MY QUESTION IS IF THE FORD DEALERSHIP KNEW OF THIS TO BE A WELL KNOWN PROBLEM WHY DID THEY NOT RECALL IT I ONLY THANK THE LORD THAT IT DID NOT KILL ME OR MY GRANDCHILDREN. ALSO IT PAST INSPECTION A YEAR AGO HOW COULD THEY HAVE NOT SEEN WHAT WAS HAPPENING IN THIS AREA. I DO HAVE PICTURES OF IT AND IT WAS EVEN WORST THEN THE PICTURES I HAVE SEEN ONLINE PROOF ONE MORE TIME THAT GOD IS ALWAYS ON YOURSIDE IF YOU BELIEVE EVERYONE ELSE PLEASE CHECK YOUR WHEEL WELL GOD BLESS! *TR

ON A TRIP TO UPPER PENINSULA, MICHIGAN THIS PAST WEEK WE EXPERIENCED A FAILURE OF THE FRONT SUBFRAME CROSSBRACE, A NEAR CATASTROPHIC EVENT AS THE PIECE BROKE. WE WERE IN GRAYLING, MICHIGAN AND WERE STOPPED NEAR AN INDEPENDENT SERVICE PROVIDER WHO SHOWED US THE DAMAGE AND ATTEMPTED TO FIND A USED PART. THE ONE HE FOUND HAD THE EXACT SAME RUST AND BREAK AS OURS AND THUS HE ORDERED A NEW ONE FROM FORD. IN THE MEANTIME WE WERE FORCED TO RENT A CAR AND CONTINUE ON TO OUR VACATION DESTINATION. AFTER WE RETURNED HOME I LEARNED THAT THERE HAD BEEN A RECALL OF THESE VEHICLES FOR JUST SUCH A FAILURE. I TOOK THE CAR AND THE BROKEN CROSSBRACE TO MIKE CASTRUCCI FORD IN ALEXANDRIA, KY WHERE THE WARRANTY OFFICER INFORMED ME THAT OUR ESCAPE WAS NOT PART OF THE FACTORY RECALL. SHE WAS ABLE TO TELL ME WHY AND WAS VERY HELPFUL ALTHOUGH CLEAR THAT NOTHING COULD BE DONE. THE ARGUMENT WAS PRESENTED THAT THE FAILED PART IN THE RECALL WAS MADE BY A PARTICULAR MANUFACTURER AND USED IN CERTAIN PLANTS OR VEHICLES. I GET THE POINT BUT I HAVE A CAR THAT FAILED IN EXACTLY THE SAME WAY DUE TO EXCESSIVE RUST AND PRESENTED THE SAME RISK OF CATASTROPHIC FAILURE THAT WE NARROWLY AVOIDED BY LUCK. THE REPAIR REPLACEMENT COST OVER $1000 PLUS LABOR. I BELIEVE VEHICLES LIKE MINE SHOULD BE PART OF THE RECALL. OUR FRONT WHEEL COULD HAVE TOTALLY COLLAPSED WHILE WE WERE TRAVELING AT HIGH SPEED. *TR

TL* THE CONTACT OWNS A 2004 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V165000 (STEERING) BUT THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

THE RIGHT REAR WHEEL WELL IS RUSTING OUT SO THAT THE SHOCK TO BREAK LOOSE. I WAS TOLD IT'S UNSAFE BY SEVERAL MECHANICS/BODY SHOPS TO DRIVE. THIS IS THE ONLY CAR THAT I HAVE TO TRANSPORT MY THREE CHILDREN AND IT'S NOT GOING TO BE A CHEAP FIX. THIS NEEDS TO BE RECALLED BEFORE SOMEONE GETS INJURED OR WORSE!!! *TR

NOTICED LOUD RATTLE, KNOCKING IN REAR OF TRUCK. STOPPED TO HAVE MECHANIC LOOK AT IT. DISCOVERED SEVERE EROSION IN REAR WHEEL WELL AND SHOCK MECHANISM COMPLETELY SEPARATED FROM VEHICLE. APPEARS TO BE VERY COMMON FOR 2004-05 ESCAPES. *TR