2015 Ford Escape Complaint Log

PURCHASED 2015 FORD ESCAPE ON MAY 1, 2015. IN FEBRUARY OF 2016 THE WINDSHIELD WIPER FLUID AND PUMP STOPPED WORKING. TOOK TO FORD DEALER WHO SAID THAT RODENTS HAD CHEWED THROUGH THE WINDSHIELD WIPER LINES AND PUMP AREA ELECTRICAL. MADE REPAIR. NOW, DECEMBER 2016 I TRIED TO USE THE WINDSHIELD WIPER FLUID TO FIND THAT IT HAD ONCE AGAIN BEEN CHEWED. I HAVE BEEN PARKING MULTIPLE VEHICLES (NEW AND USED) IN THE SAME DRIVEWAY SINCE 1989 WITH NO ISSUES. RODENTS HAVE CHEWED THE SOUND BARRIER MATERIAL IN THE FRONT WHEEL WELLS AS WELL AS THE WIPER FLUID LINES, ETC. AND MADE A NEST IN THE WHEEL WELL.

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. WHILE THE VEHICLE WAS PARKED WITH THE SHIFT LEVER IN THE PARK POSITION, IT ROLLED BACKWARDS WHEN THE KEY WAS REMOVED FROM THE IGNITION. THE VEHICLE FAILED TO START. THE VEHICLE WAS TOWED TO A DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE SHIFTER CABLE FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 58,479. UPDATED 01/27/17*LJ THE CONSUMER STATED THE VEHICLE WAS REPAIRED ON DECEMBER 8, 2016

GOT A LETTER ABOUT THE RECALL BACK IN OCTOBER. HAD SCHEDULED A OIL CHANGE FOR NOVEMBER 16TH AT PARKWAY FORD IN OGDENSBURG, NY. I TOLD THEM ABOUT THE RECALL WHEN I HANDED THEM MY KEYS. AFTER THE OIL CHANGE WAS DONE THEY TOLD ME THAT THE PARTS WILL NOT BE AVAILABLE UNTIL SOMETIME AFTER JANUARY. THEY SAID IF I HAD ANY PROBLEMS TO COME BACK AND THEY WILL "TRY" TO FIX IT. ONCE THE RECALL HAS BEEN SENT OUT TO THE PUBLIC THEN THE DEALERS SHOULD HAVE ENOUGH PARTS SENT TO THEM SO THE DEALERS CAN FIX THE REPAIRS??

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. THE CONTACT STATED THAT THE DOORS WOULD NOT LATCH. THE FAILURE OCCURRED TWICE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 24,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES). THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 02/22/2017*CT UPDATED 02/27/17.*JB

FORD ISSUED THE RECALL VIA US MAIL OCTOBER 2016, FOR A SIDE DOOR LATCH. AS OF NOW FORD HAS DONE NOTHING TO PROVIDE PARTS OR SERVICE TO CORRECT THE PROBLEM. THE DEALERSHIP SAID THEY HAD PARTS AND I SCHEDULED FOR REPAIR ONLT TO FIND THEY DID NOT HAVE THE PARTS.....PATHETIC.

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000(LATCHES/LOCKS/LINKAGES); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

IN LAST 10 DAYS "STEERING ASSIST FAULT SERVICE REQUIRED" ERROR CAME ON SCREEN AND STEERING GET LOCKED , CAN'T TURN THE STEERING. THIS HAPPENED WHEN THE SPEED WAS VERY SLOW IMMEDIATELY AFTER ENGINE START AND STARTED DRIVING. AFTER TURNING OFF THE ENGINE ERROR GOES AND STEERING START WORKING. TOOK THE CAR TO DEALER, COULDN'T FIND ANY PROBLEM AND RETURNED THE VEHICLE TO ME. AGAIN NEXT DAY AND DAY AFTER SAME ISSUE APPEARED.

FORD ISSUED A RECALL (16S30) FOR THE DOOR LATCH SPRINGS WHICH ARE APPARENTLY FAULTY AND CAN CAUSE THE DOOR TO OPEN AT ANY TIME. WE CALLED FORD AND THE PARTS WON'T BE AVAILABLE UNTIL THE 2ND QUARTER OF 2017. I HAVE A NEWBORN PLUS DO A LOT OF DRIVING FOR WORK, I CANNOT DRIVE THIS CAR FOR THE NEXT 6 MONTHS AND HOPE THAT THE DOOR(S) DO NOT FLY OPEN.

POWER STEERING WENT OUT AT 46554 MILES. TOTAL COST OF REPAIR: $2019. FORD SERVICE DEPARTMENT EXPLAINED THAT THIS PART WAS "IN HIGH DEMAND" AND REPAIRS TOOK EIGHT DAYS TO COMPLETE. FIRST TIME POWER STEERING WENT OUT, CAR WAS STATIONARY, DRIVEN TO DESTINATION IN TOWN W/O POWER STEERING, RESTARTED AND POWER STEERING RESUMED. DEALERSHIP WAS NOTIFIED AND DECISION WAS MADE TO SEE IF IT HAPPENED AGAIN. SECOND TIME POWER STEERING WENT OUT, CAR WAS IN MOTION ON CITY STREET, DROVE TO DEALERSHIP WITHOUT POWER STEERING, HOOKED UP TO COMPUTER. BECAUSE THIS PART IS "IN HIGH DEMAND", DOES THIS SIGNAL TIME FOR A RECALL? I WOULD HOPE SO!

REAR DOOR LATCH BROKE DOOR WILL NOT LATCH SHUT FLEW OPEN

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 05/05/17*LJ *AS

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (BOB FERRANDO FORD IN GIRARD, PA) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

I WAS DRIVING ON THE EXPRESSWAY THIS MORNING WHEN THE REAR SPRING BROKE ON MY 2015 FORD ESCAPE. I THOUGHT THAT MY TIRE BLEW OUT AT FIRST. I WAS ABLE TO PULL THE VEHICLE OVER TO THE SIDE OF THE EXPRESSWAY AND WHEN A SHERIFF DROVE UP BESIDE ME TO ASK IF I WAS OK, I TOLD HIM YES, I THINK MY TIRE MAY HAVE BLOWN OUT AND THAT'S WHEN HE INFORMED ME THAT IT WASN'T THE TIRE, THAT THE SPRING ON THE BACK PASSENGER SIDE WAS SITTING ON THE GROUND.

MY 2015 FORD ESCAPE IS LEAKING OIL ALL OVER THE PLACE. I SEE A RECALL #13S12 FOR THIS ISSUE BUT IT WAS NOT PULLED UP WITH MY VIN NUMBER IN SPECIFIC. I AM GOING TO PHIL LONG FORD MOTOR CITY 09/17/16 TO HAVE THEM FIX THE OIL LEAK. I ALSO HAVE HAD THE PLASTIC CLIP FROM MY BACK HATCH HANDLE BREAK WITHIN A COUPLE OF MONTHS OF OWNING MY FORD. I JUST WANT TO BE SURE THAT FORD IS GOING TO FIX THE RECALL FOR THE OIL LEAK AND OTHER RECALLS SPECIFIC TO MY VIN AT NO ADDITIONAL CHARGE. THANK YOU! *TR

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

6-4-15 PURCHASED THE CAR BRAND NEW 8-7-15 CAR'S BATTERY DRAINED COMPLETELY AND HAD IT TOWED TO FORD DEALER 7-8-16 CAR'S BATTERY COMPLETELY DRAINED. JUMP STARTED GOT NEW BATTERY AT FORD DEALER 7-29-16 BATTERY COMPLETELY DRAINED, JUMPED STARTED. STOPPED AT FORD DEALER AND GOT AN APPT. ON 8-8-16 7-30-16 DROVE CAR OUT OF GARAGE APPROXIMATELY 7:30 AM AT 3:30 PM, THE BATTERY WAS DEAD. JUMP STARTED THE CAR TO PUT BACK INTO GARAGE. CALLED FORD DEALER AND GOT AN EARLIER APPT. ON 8-1-16 (CHARGED BATTERY 6 HRS WITH BATTERY CHARGER) EACH TIME, THE BATTERY HAD TO BE JUMPED TO START THE CAR. SOMETHING IN THE SYSTEM IS DRAINING THE BATTERY COMPLETELY. THE CAR WAS PARKED INSIDE MY GARAGE EACH TIME THAT THIS OCCURRED. IT ALWAYS HAPPENED IN THE AM WHEN I WENT TO START THE CAR WITH THE EXCEPTION ON 7-30-16, IT WAS PARKED OUTSIDE IN THE DRIVEWAY AND DIED THERE DURING MID DAY. PURCHASED A PORTABLE BATTERY JUMP STARTER FROM SEARS ($125.00) TO STAY IN THE VEHICLE.

THE CAR ACCELERATED AFTER SLOWED DOWN TO PARK. IT SURGED TOWARD A CEMENT WALL AND ONLY SCRAPED IT BY ME TURNING WHEEL BUT WENT BETWEEN TWO CEMENT PILLARS AND KNOCKING OVER A CEMENT BENCH. DAMAGE ON THE CAR AND RECEIVED A CITATION . I AM JUST AFRAID IF IT HAPPENS AGAIN I WON'T BE SO LUCKY. SO NOW I HAVE TO HAVE THE INSURANCE COMPANY INVOLVED AND IT IS COSTING ME PLUS THE CITATION . I THINK FORD MOTOR SHOULD TAKE OF THIS AND DO WHATEVER IT TAKES TO FIX THE PROBLEM

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. THE CONTACT STATED THAT THE HANDLE FOR THE HATCHBACK FRACTURED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. ON ANOTHER OCCASION, THE VEHICLE FAILED TO SHUT OFF WITHOUT WARNING. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE IGNITION MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 42,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. WHILE THE CONTACT'S DAUGHTER WAS DRIVING AT AN UNKNOWN SPEED, THE STEERING WHEEL MOVED DOWN APPROXIMATELY TWO INCHES TOWARDS THE ACCELERATOR PEDAL. THE CONTACT TOOK THE VEHICLE TO PLAZA TIRES AND WAS INFORMED THAT THE STEERING COLUMN BOLTS WERE MISSING AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED FOR ASSISTANCE. THE FAILURE MILEAGE WAS 50,000.

VEHICLE EXHIBITS EXTREME GLARE ON FRONT WINDSHIELD-- THIS CAN OCCUR DAY OR NIGHT. DAY GLARE CAN BE SO BAD AS TO MAKE VEHICLE TOTALLY UNSAFE TO DRIVE-- NOT REFERRING TO GOING INTO A SETTING OR RISING SUN-- THIS IS NORMAL DAYLIGHT BETWEEN 9:00 AM AND 6:00 PM. METAL DASH PIECES REFLECT IN SIDE MIRRORS AND MAKE IT DIFFICULT TO SEE APPROACHING CARS

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. THE CONTACT STATED THAT WHILE ATTEMPTING TO CLOSE THE TRUNK, THE LIFT GATE HANDLE WAS LOOSEN FROM THE LOCK HITCH. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE LIFT GATE NEEDED TWO LONGER SCREWS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 19,000.

WHEN ACCELERATING THE CAR PULLS TO THE RIGHT, THE MORE POWER THE HARDER THE PULL. WHEN ACCELERATING IN THE RAIN OR WET ROADS THE CAR BREAKS TRACTION AND SLIDES INTO THE RIGHT HAND LANE OR OFF THE ROAD

THE REAR SEAT BELT BUCKLE WAS CRUSHED WHEN REAR SEAT WAS FOLDED OVER. IT NO LONGER WORKS. *TR

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. WHILE THE CONTACT WAS PLACING FUEL IN THE VEHICLE, IT STALLED. IT TOOK SEVERAL ATTEMPTS FOR THE VEHICLE TO RESTART. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 62,000.

ON TWO SEPARATE OCCASIONS, THE AUTOMATIC TAILGATE HAS CLOSED ON ME WHILE LOADING GROCERIES INTO MY TRUNK. BOTH TIMES I EXTENDED A HAND TO TRY AND STOP IT BUT BOTH TIMES IT CONTINUED TO CLOSE AND HIT ME IN THE HEAD. THE SECOND TIME WAS ON APRIL 7, 2016. IT HIT ME HARD ENOUGH TO GIVE ME A CONCUSSION AND TRIGGER A MIGRAINE THAT LASTED 4 DAYS. I HAD TO BE PRESCRIBED MEDICATION AND MISSED WORK. THE GATE SHOULD NOT CLOSE AUTOMATICALLY LIKE THIS. THERE NEEDS TO BE BETTER SENSORS TO PREVENT INJURY. I HAVE FOUND POSTS ONLINE FROM OTHER PEOPLE WHO HAVE HAD SIMILAR EXPERIENCES. I TOOK THE CAR TO MY FORD DEALER WHO OPENED AND CLOSED THE LIFTGATE SEVERAL TIMES AND TOLD ME IT WAS FINE. I BET THE GROCERY STORE HAS VIDEO FOOTAGE OF ONE OR BOTH INCIDENTS.

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL PULLED TO THE LEFT AND RIGHT INDEPENDENTLY. THE CONTACT ALSO HEARD A LOUD GRINDING NOISE COMING FROM THE REAR OF THE VEHICLE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO THE WINDOW FORD DEALER LOCATED IN SPOKANE, WA, BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE CONTACT THEN TOOK THE VEHICLE TO FRED HILL FORD LOCATED IN SPOKANE, WA WHERE IT WAS DIAGNOSED THAT THE ROTORS NEEDED TO BE TURNED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.

MY WIFE EXPERIENCED A SECOND TIRE FAILURE TODAY WHILE DRIVING DOWN THE ROAD. OUR 2015 FORD ESCAPE HAS 11,011 MILES ON IT. THE FIRST FAILURE OCCURRED IN MID-JANUARY 2016 WHEN THE VEHICLE HAD 9,537 MILES ON IT. THE SIDEWALL ON BOTH TIRES SHOWED A LARGE CRACK IN IT AFTER THE FAILURE. BOTH FAILURES WERE NOT THE RESULT OF STRIKING A ROAD HAZARD. THE TIRE DEFLATION LIGHT CAME ON RIGHT AWAY WHEN THE FAILURES OCCURRED. THE FAILURES DID NOT RESULT IN A COLLISION SINCE THEY OCCURRED AT A SPEED OF APPROXIMATELY 25MPH AND THERE WASN'T ANY TRAFFIC AROUND. THE FIRST FAILED TIRE WAS REPLACED WITH THE SAME MICHELIN TIRE. MY WIFE AND I HAVE BOTH BEEN DRIVING 40+ YEARS AND I'VE NEVER EXPERIENCED A PROBLEM LIKE THIS WITH ANY OF MY VEHICLES OR WITH A MICHELIN TIRE IN THE PAST. I STRONGLY SUSPECT THERE IS A DESIGN ISSUE OR MANUFACTURE DEFECT WITH THESE TIRES. IT HAS BEEN A RARE INSTANCE WHEN THIS VEHICLE HAS BEEN OPERATED ON THE HIGHWAY. I AM RELUCTANT TO DO SO WITH THESE TIRES ON THE VEHICLE, AND EQUALLY RELUCTANT TO REPLACE THIS SECOND FAILURE WITH A LIKE MICHELIN CONSIDERING THE COMPLAINTS I HAVE FOUND REGISTERED WITH THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION AFTER RESEARCHING THIS TIRE ON THE NHTSA.GOV WEBSITE. I DO HAVE PHOTOS OF THE SECOND FAILED TIRE TO DOCUMENT THE DAMAGE AND TIRE DOT # SINCE I WILL BE REPLACED THE FAILED TIRE TOMORROW.

I WAS STOPPED AT A REDLIGHT AT AN INTERSECTION, WHEN I WAS REAR ENDED BY A CAR. MY SON AND I WERE IN THE FRONT SEATS. WE WERE WEARING OUR SEATBELTS. WE WERE THROWN FRONTWARD AND THEN THROWN BACKWARD. MY SONS SEAT WAS LAYING COMPLETELY FLAT. MY SEAT HAD FLOWN BACK AND HIT MY WIFE, WHO WAS SITTING BEHIND ME,WEARING HER SEATBELT. MY INJURIES WERE A BROKEN RIGHT FIBULA AND LEFT RIB CLINICAL FRACTURES. MY SONS INJURIES WERE A CONCUSSION AND WHIPLASH. MY WIFE HAD FACIAL ABRASIONS AND LEFT RIB CLINICAL FRACTURES. WE WERE ALL TRANSPORTED TO THE HOSPITAL BY AMBULANCE, HAD NUMEROUS TESTING DONE, SPENT THE NIGHT AND HALF THE NEXT DAY. LEFT THE HOSPITAL STILL IN PAIN.

AT 32,000 MILES SUSPENSION WAS MAKING LOAD KNOCKS WHILE DRIVING AT LOW SPEEDS. AT HIGHWAY SPEEDS NOISES SUPRESSED BY ROAD NOISE, BUT STILL PRESENT. DEALER INSPECTION FOUND FRONT STABILIZER LOOSE, STABLIZER LINK BARS BOTH FRONT AND REAR LOOSE WITH DEFECTIVE RUBBER BUSHINGS ON SOME POINTS. ALL REPAIRED. AT 42,000 MILES NOISES HAVE RETURNED AND SAME CONDITIONS ARE PRESENT.

I WAS DRIVING AND I'M NOT SURE IF I HIT A PATCH OF ICE OR STEERING FROZE UP. I WAS TRAVELING 35 IN A 40 MPH ZONE AND ON A CURVE, THE VEHICLE VEERED OFF THE ROAD INTO A BOG. THE VEHICLE STARTED TO SINK AND I WAS UNABLE TO OPEN THE DOOR FOR A FEW MINUTES. I TRIED PUTTING THE VEHICLE IN REVERSE TO GET OUT OF THE WATER AND ICE. THEN I NOTICED A FLAME COMING FROM THE BACK OF THE VEHICLE. I PUSHED THE DOOR OPEN AND BEGAN SWIMMING AWAY FROM THE VEHICLE. AS I WAS ABOUT 30 FEET FROM THE VEHICLE, IT EXPLODED. I WAS IN THE WATER AND ICE FOR APPROX. 10 MINUTES. THE FIRE DEPT, POLICE, AND EMT'S ARRIVED AND PULLED ME FROM THE WATER AND TOOK ME TO THE HOSPITAL. I HAVE 2ND DEGREE BURNS ON MY ARM AND LEGS. MY INSURANCE COMPANY HAS DEEMED THE VEHICLE A TOTAL LOSS AND THE ADJUSTER SAID THE ONLY THING THAT COULD BE SALVAGED WAS 1/2 OF MY LICENSE PLATE. I ASKED WHAT COULD HAVE CAUSED THIS AND THE ADJUSTER SAID THAT PERHAPS IT WAS AN ELECTRICAL PROBLEM AND WATER MIXED WITH THE ELECTRICAL PROBLEM MAY HAVE CAUSED THE FIRE. HE DID STATE THAT HE DID NOT KNOW WHAT CAUSED THE FIRE AND EXPLOSION. THE VEHICLE IS SITTING AND I HAVE ASKED THAT IT NOT BE DESTROYED (WHAT'S LEFT OF IT) UNTIL THE CAUSE CAN BE DETERMINED. THIS CONCERNS ME GREATLY BECAUSE I DO NOT WANT THIS TO HAPPEN TO ANYONE ELSE. THE SHOCK IS STARTING TO WEAR OFF AND I KEEP ASKING MYSELF HOW IN THE WORLD A CAR COULD "JUST EXPLODE". PLEASE LET ME KNOW IF ANYONE ELSE HAS HAD ANY PROBLEM LIKE THIS OR IF ANYONE CAN SUGGEST WHAT MAY HAVE CAUSED THIS CATASTROPHE. THANK YOU. *TR

I WAS DRIVING IN MAINE. I'M NOT SURE IF I HIT A PATCH OF ICE OR IF THE STEERING FROZE UP. I WAS TRAVELING 35 IN A 40 MPH ZONE AND ON A CURVE, THE VEHICLE VEERED OFF THE ROAD INTO A BOG. THE VEHICLE STARTED TO SINK AND I WAS UNABLE TO OPEN THE DOOR FOR A FEW MINUTES. THEN I NOTICED A FLAME COMING FROM THE BACK OF THE VEHICLE. IT TOOK ALL OF MY STRENGTH BUT I PUSHED THE DOOR OPEN AND BEGAN SWIMMING AWAY FROM THE VEHICLE. AS I WAS ABOUT 20 FEET FROM THE VEHICLE, IT EXPLODED. I WAS IN THE WATER AND ICE FOR APPROX. 10 MINUTES. THE FIRE DEPT, POLICE, AND EMT'S ARRIVED AND PULLED ME FROM THE WATER AND TOOK ME TO THE HOSPITAL. I HAVE 2ND DEGREE BURNS ON MY ARM AND LEGS. MY INSURANCE COMPANY HAS DEEMED THE VEHICLE A TOTAL LOSS AND THE ADJUSTER SAID THE ONLY THING THAT COULD BE SALVAGED WAS 1/2 OF MY LICENSE PLATE. I ASKED WHAT COULD HAVE CAUSED THIS AND THE ADJUSTER SAID THAT PERHAPS IT WAS AN ELECTRICAL PROBLEM AND WATER MIXED WITH THE ELECTRICAL PROBLEM MAY HAVE CAUSED THE FIRE. ALTHOUGH HE DID STATE THAT HE WAS SPECULATING AND HE DID NOT KNOW WHAT CAUSED THE FIRE AND EXPLOSION. THE VEHICLE IS SITTING AND I HAVE ASKED THAT IT NOT BE DESTROYED (WHAT'S LEFT OF IT) UNTIL THE CAUSE CAN BE DETERMINED. THIS CONCERNS ME GREATLY BECAUSE I DO NOT WANT THIS TO HAPPEN TO ANYONE ELSE. I BELIEVE IF ANYONE ELSE HAD BEEN IN THE VEHICLE, THEY WOULD NOT HAVE HAD TIME TO ESCAPE. THERE WAS NO SMOKE - ONLY FIRE AND THEN THE EXPLOSION. THE SHOCK IS STARTING TO WEAR OFF AND I KEEP ASKING MYSELF HOW IN THE WORLD A CAR COULD "JUST EXPLODE". PLEASE LET ME KNOW IF ANYONE ELSE HAS HAD ANY PROBLEM LIKE THIS OR IF ANYONE CAN SUGGEST WHAT MAY HAVE CAUSED THIS CATASTROPHE. THANK YOU. *TR

PURCHASED 2015 ESCAPE ON MAY 1, 2015. FEBRUARY 2016 WINDSHIELD WIPER FLUID WOULD NOT WORK. TOOK TO THE DEALERSHIP TO FIND THAT A SQUIRREL HAD NESTED UNDER THE HOOD AND CHEWED THE LINES AS WELL AS A PART ON THE PUMP FOR THE WIPER FLUID WHILE IT WAS PARKED IN THE DRIVEWAY. COST WAS $250.00 FOR REPAIR. MARCH 2015 I CHECKED UNDER THE HOOD TO FIND THAT SQUIRRELS HAD CHEWED AND TORN UP THE WHEEL WELL INSULATION ON ONE SIDE WHILE PARKED IN THE DRIVEWAY. AFTER APPLYING CRITTER RIDDER GRANULES AND SPRAYING PEPPER SPRAY IN THE ENGINE COMPARTMENT THEY THEN CHEWED THE INSULATION ON THE OTHER SIDE. LIVED IN THE SAME PLACE AND PARKED MULTIPLE NEW AND USED VEHICLES IN THE DRIVEWAY SINCE 1989 WITH NO PRIOR ISSUES. POSSIBLE SOY COMPONENTS IN MANUFACTURER'S MATERIALS. POTENTIAL FOR FURTHER DAMAGE IS A SAFETY HAZARD IF BRAKE LINES ARE CHEWED OR ELECTRICAL WIRING CHEWED.

CONTROLLER ARM BROKE OFF LEFT REAR. DEALERSHIP THINKS WE RAN SOMETHING OVER. WE SAW NOTHING IN THE ROAD. IT HAS BEEN TURNED IN TO OUR INSURANCE CO. FOR THE REPAIR COST. AT THE TIME WE WERE TRAVELING 70 MPH ON THE FREEWAY. IT WAS 1 PM CLEAR WEATHER AND LIGHT TRAFFIC. THE CARS IN FRONT OF US DID NOT BREAK OR SWERVE TO INDICATE THEY SAW SOMETHING IN THE ROAD.

I RECENTLY SENT THIS TO FORD - I AM NOT A FORD OWNER BUT I'VE BEEN BEHIND SEVERAL ESCAPE'S AND A SMALLER MODEL HATCHBACK. BOTH HAD THEIR HEADLIGHTS ON BUT THEIR TAIL LIGHTS WERE NOT. I SEE THIS AS A HUGE SAFETY ISSUE AND WHILE I UNDERSTAND THE DRIVER CAN SELECT ANOTHER SETTING - THEY DON'T KNOW THAT! AND SOMEONE IS GOING TO GET INTO A TERRIBLE ACCIDENT. SEND A RECALL TO YOUR OWNERS! FORD'S RESPONSE - MY NAME IS [XXX], I AM FROM FORD`S CUSTOMER RELATIONSHIP CENTER (CRC). I HAVE REVIEWED YOUR EMAIL REGARDING THE TAIL LAMPS FUNCTIONALITY ON FORD VEHICLES. FROM TIME TO TIME NEW VEHICLE OPTIONS/FEATURES ARE ADDED, DELETED OR MODIFIED. DECISIONS TO MAKE THESE CHANGES TAKE INTO ACCOUNT FACTORS SUCH AS MARKET TRENDS, CUSTOMER DEMANDS, ENGINEERING ADVANCES AND DEALERSHIP INPUT. WE HAVE DOCUMENTED YOUR COMMENTS WHICH WILL BE FORWARDED TO THE APPROPRIATE DEPARTMENT FOR REVIEW AND CONSIDERATION. MOREOVER, FORD MOTOR COMPANY AND THE NATIONAL HIGHWAY TRAFFIC AND SAFETY ADMINISTRATION (NHTSA) WORK TOGETHER TO PROACTIVELY IDENTIFY AREAS OF CONCERN THROUGH INVESTIGATION OF CONSUMER AND DEALER FEEDBACK. DURING AN INVESTIGATION FORD CO-OPERATES FULLY WITH NHTSA. DUE TO OUR RIGOROUS SAFETY STANDARDS AND CONSTANT TESTING, NOT ALL ISSUES RESULT IN RECALL OR CUSTOMER SATISFACTION PROGRAMS. THANK YOU FOR CONTACTING FORD MOTOR COMPANY. SINCERELY, [XXX] CUSTOMER RELATIONSHIP CENTER FORD MOTOR COMPANY I'VE TRIED TO NOTIFY THE DRIVERS BUT FLASHING MY HEADLIGHTS AT THEM ONLY MAKES THEM THINK THAT I WANT TO GET AROUND THEM AND THEIR IS NO WAY TO TALK TO THEM ON THE FREEWAY. AT THE VERY LEAST PLEASE MAKE FORD NOTIFY THEIR DRIVERS OF THE CORRECT SETTING FOR THEIR CARS. THANKS FOR LISTENING. P.S. I ACTUALLY DON'T KNOW THE CAR YEAR, BUT SINCE I'VE NOT NOTICED THIS BEFORE I BELIEVE IT TO BE NEW MODELS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I HAVE A FUEL SMELL INSIDE OF THE CAR INTERMITTENT UPON STARTING. THIS HAS BEEN HAPPENING SINCE THE DAY I BOUGHT THE CAR. THE DEALERSHIP IS REFUSING TO FIX IT.

REAR ROTORS HAD EXCESSIVE RUST AFTER 5000 MIES. CAUSED REAR BRAKES TO GRIND AND MAKE LOUD NOISE. ALSO CAUSED A ONE TIME BACK UP FOR REAR BRAKES NOT TO WORK. FORD DEALERSHIP IN DICKSON, TN DID A GREAT JOB OF FIXING THE PROBLEM. THEIR SERVICE DEPT WAS EXCELLENT.

WHILE BACKING INTO A PARKING SPACE, THE ABS AND TRACTION CONTROL LIGHTS STARTED FLASHING AND AUDIBLE WARNINGS SOUNDED. THE CAR STARTED SHAKING. I WAS UNABLE TO STOP OR STEER MY CAR. I HAD A LOW SPEED COLLISION WITH A PROPERLY PARKED CAR. THANK GOD NO ONE WAS INJURED. HAD THIS HAPPENED ON AN OPEN ROAD THE OUTCOME WOULD HAVE BEEN DIFFERENT. I HAD REPORTED THIS PROBLEM TO MY DEALER PREVIOUSLY. THEY APPLIED AN EXISTING RECALL SAYING THAT IT FIXED THE ISSUE. THAT WAS ON THE 20TH OF OCTOBER 2015. THE CAR IS BEING TOWED TO MY DEALER'S BODY SHOP FOR INSPECTION BY USAA. I NEVER WANT TO DRIVE IT AGAIN. I AM TOLD TO TRADE IT IN . HOW IN GOOD CONSCIENCE CAN I DO THAT??

ENGINE FAILS TO ACCELERATE FROM STOP. (RANDOM) WHILE IN PITTSBURGH TRAFFIC, VEHICLE RUNS FINE, STOP AT STOP LIGHT OR STOP SIGN WAITING FOR TRAFFIC TO PASS. TRY TO TAKE OFF AND VEHICLE STARTS MOVING LIKE IT SHOULD AND THEN SUDDENLY LOSES ACCELERATION, ENGINE IS UNRESPONSIVE TO THROTTLE, RPMS GO DOWN TO JUST ABOVE IDLE WITH GAS PEDAL PRESSED TO FLOOR, IDLE WHEN RELEASED. THIS IS A SAFETY ISSUE, CAN CAUSE A MAJOR ACCIDENT IF NOT CONSCIENCE OF TRAFFIC AROUND YOU AND KEEPING IN MIND THAT THE CAR MAY ACT UP WHEN PULLING INTO TRAFFIC. IT IS IN DEALERSHIP NOW, FORD TECHNICIANS ARE HAVING A HARD TIME FINDING CULPRIT OF PROBLEM.

INDEX FINGER OF ADULT FEMALE SLAMMED IN DRIVER'S SIDE REAR DOOR RESULTED IN LACERATION REQUIRING THREE STITCHES, CRUSHING THAT TURNED TIP OF FINGER GRAY AND EVENTUALLY WHAT APPEARED TO BE THE ENTIRE LAYER OF EPIDERMIS (OUTER SKIN) CONTAINING FINGER PRINTS AND NERVE ENDINGS DIED AND PEELED AWAY AND TOOK NEARLY A YEAR TO REGAIN FINE TACTILE SENSATION TO FINGER TIP (AMAZINGLY FINGER PRINTS WILL REGROW GIVEN TIME). I FEEL THIS NEEDS TO BE REDESIGNED AS I SAW ONLINE ANOTHER COMPLAINT OF A 2013 MODEL RESULTED IN AMPUTATION, AND BECAUSE OFTEN IT IS CHILDREN WITH SMALLER FINGERS WHO USE THE BACK DOORS.

WHEN GOING DOWN THE INTERSTATE WITH THE GROOVES IN IT THE VEHICLE DARTS BACK AND FORTH WHEN I TOOK IT TO THE DEALER AND CHECKED ALEINMENT SAID WAS OK DROVE FOR A WHILE BOUGHT IT BACK AGAIN WAS TOLD TO LIKE IT OR SELL IT OR GO TO ANOTHER DEALER SHIP THEY DID NOT EVEN ATEMPED TO CHECK TIRES HATTON FORD N DAK 1 MORE TIME GOING TO TURN IT IN TO THE LAWYER FOR THE N DAK LEMON LAW

SOLD CAR11/6/15 WITH TWO OPEN SAFETY RECALLS. COMPLIANCE RECALL 15C06 - SUPPLEMENT #1 " IN SOME OF THE AFFECTED VEHICLES, THE ENGINE MAY CONTINUE TO RUN AFTER TURNING THE IGNITION KEY OFF(VEHICLES WITH STANDARD IGNITION KEYS), OR AFTER PRESSING THE ENGINE START/STOP BUTTON (VEHICLES WITH PUSH-BUTTON START AND INTELLIGENT ACCESS KEYS). AFFECTED VEHICLES CAN BE OPERATED WITHOUT THE KEY,WHICH DOES NOT CONFORM TO THE REQUIREMENTS SPECIFIED BY FEDERAL MOTOR VEHICLE SAFETY STANDARD(FMVSS) 114 ' REGARDING THEFT PROTECTION AND ROLLAWAY PREVENTION." ALSO NHTSA 15V-406... 15C03 REPROGRAM INSTRUMENT PANEL CLUSTER

REAR WHEEL WELL RUSTED OUT / SHOCK AREA

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. WHILE DRIVING AT A LOW SPEED, THE VEHICLE ACCELERATED IN EXCESS INDEPENDENTLY. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 12,000. THE VIN WAS UNAVAILABLE.

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE AT VARIOUS SPEEDS, THE VEHICLE WOULD SUDDENLY STALL. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNABLE TO BE DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000.

THE OIL FILTER POPS OFF THE VEHICLE. I WAS DRIVING DOWN THE HIGHWAY, AND ALL OF A SUDDEN THE ENGINE CEASED AND THE CAR STOPPED RUNNING. THERE WERE NO LIGHTS OR WARNING SIGNALS IN ADVANCE OF THE VEHICLE CEASING. THE CAR WAS TOWED TO THE FORD DEALERSHIP IN ENGLEWOOD, NJ WHERE I PURCHASED IT, WHERE THEY TOLD ME THE OIL FILTER POPPED OFF.

SYMPTOM: FUSE FOR INTERIOR LIGHTS, INCLUDING GEAR INDICATOR ON SHIFT, CONTROLS IN STEERING WHEEL, FAILS. ISSUE BEGAN 2ND MONTH OF OWNERSHIP 2/2015. 4TH INCIDENT ON 9/17/15 BROUGHT MY ATTENTION TO THE CIRCUMSTANCES PERTAINING TO ALL INSTANCES LEADING TO FAILURE OF THE INTERIOR LIGHTS FUSE. INCIDENT: TRAVELING AT 55 MPH WHILE MERGING INTO TRAFFIC FROM THE LEFT SIDE OF A 5 LANE HIGHWAY, I REMOVED MY FOOT FROM ACCELERATOR. I STEPPED ON THE ACCELERATOR WITHIN A FEW SECONDS AND THE ENGINE SHUT OFF, ALL ELECTRICAL COMPONENTS, DASH BOARD, GAUGES, EVERYTHING SHUT THEMSELVES OFF AND THEN EVERY GAUGE AND WARNING LIGHT LIT UP, BUT NO ENGINE. I MOVED THE GEAR SELECTOR INTO NEUTRAL AND TURNED THE KEY TO OFF WITHOUT LOCKING THE STEERING WHEEL, AND TRIED TO RESTART THE VEHICLE. IT DID NOT RESTART. I MADE MY ACROSS 4 LANES OF TRAFFIC TO THE RIGHT SHOULDER, STOPPED THE CAR, PUT INTO PARK AND TURNED THE CAR ALL THE WAY OFF AND RESTARTED THE VEHICLE, THE INTERIOR LIGHTS NO LONGER WORKED. THE CAR RESTARTED AND I DROVE ON. I REALIZED THAT EVERY TIME THE FUSE FOR THE INTERIOR LIGHTS HAS FAILED, IT WAS AFTER THE CAR HAD SHUT ITSELF OFF, ALL ELECTRICAL LIGHTS AND WARNING LIGHTS HAD GONE OFF AND THEN ALL WARNING LIGHTS AND LIGHTS, EXCEPT INTERIOR LIGHTS CAME BACK ON, REQUIRING TURNING THE KEY TO OFF ENGAGING THE STEERING WHEEL LOCK AND RESTARTING THE CAR. IT IS CURRENTLY IN THE SHOP FOR EVALUATION. THE 3 PREVIOUS TIMES, THE FORD DEALERS' (2 DIFFERENT DEALERS) SERVICE DEPARTMENT TECHNICIANS HAVE NOT FOUND A CAUSE FOR THE FUSE FAILURE.

PURCHASED MARCH 2015 WHEN STARTING TO PULL OUT IN TRAFFIC CAR WILL ACCELERATE FOR ABOUT 2 SEC.AND LOOSE POWER,NO WARNING LIGHTS, NO LOSS OF ELECTRICAL, IT'S JUST ENOUGH TO GET YOU IN THE STREET AND BAMM. IF I PAT THE ACCELERATOR FRANTICLY ABOUT 2-3 SEC. IT WOULD PICK UP AND GO,I DID NOT HAVE TO RESTART. HAS DONE 4 TIMES IN 3 WEEKS. I WAS TURNING LEFT 1 TIME, TURNING RIGHT 2 TIMES, AND GOING STRAIGHT 1 TIME.CAR DID THE SAME THING ALL 4 TIMES. CAR HAD 722 MILES TOOK TO SERVICE DEPT ON 10/8/15.THEY SAY THEY CAN'T DUPLICATE SO THEY CAN NOT FIX.NOW 10/18/15 NO CAR OR ANSWER.WAITING ON WHAT FORD WILL DO.THIS PROBLEM IS GOING TO GET SOMEONE HURT AND NEEDS TO BE FIXED. CAN NOT DUPLICATE IS NOT AND ANSWER THAT SOULD BE ALOUD TO HID BEHIND. THERE ARE TO MANY EXAMPLES OF CAN NOT DUPLICATE OUT THERE, THE ANSWER TO PROBLEM PEOPLE ARE GETTING FROM SERVICE DEPARTMENTS.