2016 Ford Escape Complaint Log

The contact owns a 2016 Ford Escape. The contact stated while driving at various speeds, or while starting the vehicle, the vehicle would shudder and shake. The contact stated the shaking was intermittent but became constant. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that coolant had leaked into cylinder #2, and the engine needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 102,000.

As I was driving going approximately 35 mph, the transmission suddenly disengaged and I nearly got in a serious car accident which could have resulted in serious injuries. My vehicle has only approximately 80,000 miles on it. I called several dealerships and was told by multiple Ford dealerships that it is likely transmission failure and specifically torque converter failure. All the dealerships say this shouldn't be happening and they are fixing many of these, but this is ultimately Ford's problem and there is nothing that they can do. I had vehicle towed to one dealership that I trust and they confirmed the diagnosis and suggested I call Ford because "I have seen many of these unfortunately and it shouldn't be happing with your mileage". Other mechanics and transmission specialists confirmed the same thing, that it is a known Ford Escape defect. Multiple identical cases exist on NHTSA and internet. This is a widespread and known manufacturing defect issue. Other similar Ford years and models were recalled for the same transmission failure. The 2016 Ford Escape hasn't yet for some reason. I called Ford who said there is nothing they can do because there is no recall.

Shot up to 5k RPM several seconds after I let off the gas pedal, then dropped down to 1k, then fluttered between 2k and 3k for a few seconds. I managed to get onto the first side road on and completely lost any power in drive or reverse for several minutes. It finally shifted super hard into reverse, I got turned around, shifted hard into drive, got to a stop sign, hit the gas, nothing for a few seconds until it jerked really hard and shot forward. Diagnosed at local Toyota dealership with supporting documentation as my partner works for them. Scheduled to be taken to and diagnosed again at the Toyota dealerships partner Ford Dealership in April and hopefully repaired, however I have owned the vehicle less than 8 months and between both dealerships have spoken to 3 people who know of or have worked on 4-6 of the same model with the same exact issue.

The specific problem is the ignition switch. Car suddenly shut down the first time while in park, after testing determined it was the ignition switch. Replaced with non OEM switch, same exact problem happened the next day. Replaced with Ford genuine part. Problem still happening, now the car is dying while in motion. Car will not restart once it stops, all lights on dash come on and flicker and then everything dies at once, all electrical components. Vehicle was inspected by mechanic. The problem has been reproduced multiple times even after the ignition switch was replaced. There were no warning lamps or messages or any other symptoms prior to the problem. Nobody can seem to fix this problem and the car is a danger to drive.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the back over prevention camera screen illuminated at start-up, but failed to display the image of the rear of the vehicle as needed. The dealer was not contacted. The manufacturer was not made aware of the failure. The failure mileage was 119,000.

Back Over Prevention ( backup camera), started acting up in Feb 2023, shows black screen, flips image, does not come on, (radio is displayed) when it does come on its granny and has black vertical lines, warning beeps stop working when this happens or don't sound off untill your on top of the person or object behing you. Contacted 2 Ford dealerships and they tell me other Escapes are on recall just not my year and no replacement camera is available.

The contact owns a 2016 Ford Escape. The contact stated that the vehicle was taken to the dealer to be repaired under NHTSA Campaign Number: 22V413000 (Power Train). The contact stated that while driving 45 MPH after picking up the vehicle from the dealer, the vehicle jolted violently several times. The vehicle then reversed independently. Additionally, the gear shifter was stuck in drive. The brake pedal was depressed but the vehicle failed to respond. The contact turned on the hazard lights and beeped the horn continuously to prevent other vehicles from approaching her since she had lost control of the vehicle. The message “Transmission Fault. Service Now." was displayed. The vehicle then shut off. The contact was able to restart the vehicle and veered to the side of the road though the vehicle would shut off intermittently. The vehicle was towed to the dealer, where she was informed that the failure was not related to the recall repair. However, the failure reoccurred while driving from the dealer location. The vehicle was towed to an independent mechanic, where it was diagnosed that the transmission assembly torque converter, accumulator valve body, and PCM had failed. The dealer was notified and informed the contact that they could not assist unless she paid a diagnostic fee. The vehicle was towed the dealer. The vehicle was not repaired. The manufacturer was notified of the failure and advised the contact to take the vehicle to another dealer. The failure mileage was approximately 74,426.

2016 FORD ESCAPE. CONSUMER WRITES IN REGARD TO TRANSMISSION FAILURE. THE CONSUMER STATED THAT HE WAS UNDER THE ASSUMPTION THE DEFECTIVE PART WOULD BE COVERED UNDER THE RECALL AND FEELS THE BILL IS A LITTLE EXCESSIVE.

The contact owns a 2016 Ford Escape. The contact stated that while the vehicle was at the dealer for an oil change and tire rotation, the contact was informed that the lug nuts on all four wheels had become swollen and could not be removed. The vehicle was not repaired. The cause of the failure was not determined. The manufacturer was notified of the failure. The failure mileage was 49,436.

While driving transmission started to wind. Then the warning light came on and car stopped . Had car towed to local Ford dealer . This happened on 1/25/2023. I finally got a call on 2/04/2023. They said I need to replace the transmission, they quoted the cost at $6,400 .

My 2016 Ford Escape was included in a recall for a bushing related to the functioning of the transmission. While at home the car stopped shifting and wouldn’t move. The car was towed to the nearest Ford dealership and it was confirmed that the problem was with the recalled part. It was repaired but not even 90 days later the same thing happened only this time while driving through the mountains to my job site. It was towed again to the same dealership who is now telling us we need a new transmission. This is all very coincidental since we have had no trouble whatsoever with the transmission until this point. This vehicle is not safe to drive and we contend that it is likely due to the related recall.

Vehicle would drop out of gear while driving or at a complete stop. I would press on the accelerator to go; however, the car would be unable to move forward. I would have to put the vehicle in park, turn off the ignition, and then restart the vehicle at which point, the car may move for about a mile before dropping out of gear again. This would be a continuous process until I could get the vehicle somewhere safe. The vehicle has stopped moving forward while driving on the highway, which causes a safety hazard for every drive on the road. Researching the problem, there are multiple people complaining of the vehicle having transmission problems and Ford has not done a recall knowing that a vehicle that is not in motion on the highway can be life threatening to many others. The vehicle was take to a Ford service facility and their comment has been "we know it is an issue but your transmission is bad and you need a new one."

Vehicle engine started smoking. Coolant fluid and oil entered the engine compartment caused engine failure and blown rod and more damage to engine. Dealer estimated $12,000 to replace engine. Research determined that many of these vehicles have had similar issues. Very dangerous situation under any circumstance but more so when this occurred on a busy interstate highway. There is currently a class action lawsuit, [XXX]et al v. Ford Motor Company, case no. [XXX] that addresses the failure of Ford to properly address the engine defect. I am not a party to that lawsuit. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

APIM crashed after I attempted to do the upgrade The local Ford Dealer tried to repair this but we're unable to and Ford will not cover this because it was 3 months past warranty

The contact owns a 2016 Ford Escape. The contact stated that upon starting the vehicle, the ABS warning light illuminated intermittently. The vehicle was taken to a dealer, where it was diagnosed and determined that the ABS was faulty and needed to be replaced. The vehicle was not repaired due to parts not being available. Additionally, while driving approximately 40 MPH, there was an abnormally loud sound coming from the engine compartment and the vehicle shuddered and lost motive power. The vehicle was steered to the side of the road, where a passerby assisted the contact in disconnecting and reconnecting the battery, and the vehicle was restarted but lost motive power while attempting to accelerate. The vehicle was steered to the side of the road and the vehicle was towed to the residence. The vehicle was then towed to an independent mechanic, where it was diagnosed and determined that the transmission needed to be rebuilt, and that the ABS system was defective and needed to be replaced. The transmission was replaced but the ABS system was not replaced because the part was discontinued by the manufacturer. The manufacturer was notified of the failure. The failure mileage was unknown.

The contact owns a 2016 Ford Escape. The contact stated while driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating. After a visual inspection of the engine compartment, the contact observed that the coolant reservoir was abnormally low, even though the coolant reservoir had recently been refilled. There was no warning light illuminated. The vehicle was taken to the dealer, who determined there was coolant intrusion into cylinders#3 and #4, resulting in engine damage. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 86,000.

The contact owns a 2016 Ford Escape. The contact stated that the backup camera would intermittently fail to operate with a blank image on the screen. The dealer was informed of the failure and gave the contact an estimate for the cost of a new camera. The contact's wife called the manufacturer and notified the manufacturer of the failure. The contact’s wife was referred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 60,000.

I had the bushing recall done. My interior lights no longer work. I keep getting brake lamp bulb warning. AutoNation dealer Amherst stated it was the battery. Charged me $100 to run diagnostic. Took vehicle to Walmart for battery replacement. Did not fix the issue.

Car stared backfiring and engine light came on. Mechanic told me coolant is leaking into cylinder from head gasket. Told me probably need a new engine, told me Ford is aware of problems but aren't going to repair them. Ford has a tech bulletin- SSM 49821

The contact owns a 2016 Ford Escape. In July of 2022, the contact received a safety recall notification from the NHTSA under Campaign Number: 22V413 stating "the bushing that attaches the shifter cable to the transmission may degrade or detach." The owner then received another letter in October 2022 stating that remedy parts were available in which the owner took the vehicle to the local Ford dealership to have it repaired on November 17, 2022. At approximately 5:30am on December 28, 2022 the contact owner was heading to work. When the light turned green at a major intersection, the contact owner's stated the vehicle hesitated accelerating at low speeds despite being in gear (D). Fortunately, the owner pulled over at a shopping center parking lot and had the vehicle towed to the local Ford dealership. At the time of failure, no warning lights or messages were illuminated or displayed from the dashboard. Later that morning, the owner's son reproduced the issue and documented it on video. When the owner's son put the car into reverse (R) the car moved forward and when put into drive (D). The opposite occurred along with hearing a grinding (increased RPMs) and a popping noise when finally in gear. The failure mileage on the vehicle was 135,373 miles. The local Ford dealership confirmed the transmission pump had failed and would cost $1,600 out of the owner's pocket to tear down the transmission despite the owner purchasing an 3rd party extended warranty service from the local Ford dealership.

The contact's daughter owns a 2016 Ford Escape. The contact stated that the vehicle had experienced excessive coolant consumption. Additionally, upon starting the vehicle, the contact's daughter noticed a significant amount of smoke coming from the exhaust pipe. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that that there was coolant intrusion into the cylinders and the head gasket had failed. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to TSB Number: 19-2375. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 78,000.

2016 FORD ESCAPE. CONSUMER WRITES IN REGARD TO TRANSMISSION SHIFTER SAFETY RECALL.

On December 20, 2022, I was driving down a highway exit ramp when my car just stopped accelerating. I managed to exit but the car abruptly and without warning slowed to a crawl. I stepped on the accelerator but the car slowed and then suddenly lurched forward. At the time, traffic was extremely heavy and I could not pull over. It continued to violently lurch forward. Then for the first time the transmission light came on. I managed to park my car and call AAA. My car was towed to the Ford dealership where it was purchased for service. After diagnostic testing, the dealership informed me that the transmission seriously malfunctioned and it would cost $6,400 to repair. It would also take twelve weeks for them to get the parts to fix the car. The car only has approximately 109,000 miles and I drive it short distances 3 to 4 times a week. I did not receive a single advanced warning about my transmission until it failed.

The contact owns a 2016 Ford Escape. The contact stated that while driving at an undisclosed speed on the highway, the transmission was slipping, and the vehicle stalled and lost motive power with the transmission fault warning light illuminated. The vehicle failed to restart. The vehicle was towed to a local dealer, where it was diagnosed that the transmission needed to be replaced after retrieving 8 transmission failure codes. The vehicle remained at the dealer awaiting the repair. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 83,000.

The contact owns a 2016 Ford Escape. The contact stated while pulling out of his driveway, the vehicle failed to accelerate as designed. The contact stated that there was a burning odor coming from the vehicle. There was no warning light illuminated. The vehicle was towed to the dealer and the contact was informed that the transmission needed to be replaced and that the vehicle was not under recall. The vehicle was not repaired. The manufacturer was contacted and confirmed that the vehicle was not included in NHTSA Campaign Number: 22V413000 (Power Train). The approximate failure mileage was 100,000.

Lug nuts are swollen so could not get tires off to rotate them.

Severe engine noise, sounds like the engine might fail at anytime. We were worried that the engine would fail and leave us stranded, we live in a cold climate and were afraid to leave town in the car. The problem was confirmed by the dealer - a manufacturer defective flexplate NHTSA ID#: 10174407. There were no warning lamps.

Wheel lug nuts have swollen & distorted. Can't have tires rotated or worse, can't change tire if flat occurs away from home.

The contact owns a 2016 Ford Escape. The contact stated while driving 45 MPH, the vehicle was jerking back and forth. There was an abnormal gasoline odor inside the vehicle. There was no warning light illuminated. The contact veered to the side of the road. The contact then lifted the hood and inspected the vehicle but could not determine the cause of the failure. The contact was able to drive to his residence. The contact later received notification of NHTSA Campaign Number: 22V413000 (Power Train) and the vehicle was taken to the dealer, where it was diagnosed that the gear shifter cable bushing and the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 200,852.

The contact owns a 2016 Ford Escape. The contact received notification of the NHTSA Campaign Number: 22V413000 (Power Train) however, the contact stated that while driving at an undisclosed speed, she heard a grinding sound. The contact then stated that while shifting into drive(D), the vehicle hesitated and then stalled. The vehicle was able to be restarted. The dealer was previously notified of the failure, and the contact was provided and appointment date; however, the vehicle had not yet been diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 80,048.

I was driving to work and my temperature gauge starting moving all over and car stated, "pull to safety." I pulled over and had car towed to Northside service center in brockport where they had it towed to West Herr dealership in spencerport. West Herr stated the recall doesn't match my VIN and is refusing to repair it.

The contact owns a 2016 Ford Escape. The contact stated while driving approximately 55 MPH, the vehicle started to emit white smoke from underneath the hood and into the cabin of the vehicle. The contact pulled off the road and turned off the vehicle and opened the hood. The contact saw that coolant had spilled onto the engine. The contact stated that the temperature gauge had been moving from hot to cold randomly. The contact restarted the vehicle however, the overheating and smoke returned. The contact had the vehicle towed to a dealer. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 80,000.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train). The contact stated that while driving at an undisclosed speed, the vehicle hesitated while accelerating. Additionally, the vehicle was jerking while shifting gear. The vehicle was towed to an independent mechanic, who diagnosed and determined that the transmission was faulty. The dealer was made aware of the failure and scheduled an upcoming appointment. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 77,000.

The contact owns a 2016 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed as a coolant intrusion into the engine cylinders. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 69,000.

I checked this site and my car had 1 recall that I was never informed or made aware of by my manufacturer. I don’t know if it’s a minor recall or a major one, but it’s scary.

Transmition stopped working while driving. Metal parts found and fluid burnt.

The contact owns a 2016 Ford Escape. The contact stated received notification of the NHTSA Campaign Number: 22V413000 (Power Train) however, after the vehicle was retrieved from the dealer, while her aunt was driving at an undisclosed speed, the vehicle failed to properly respond while shifted into gear. The contact stated that the following day the transmission fault warning light illuminated. The vehicle was not diagnosed or repaired. The dealer was notified of the failure; however, the contact was awaiting a response. The manufacturer was not notified of the failure. The failure mileage was approximately 112,000.

I crashed car because is park according with transmission and car still moved and hit fence, I contact ford for this incident and still waiting someone contact me. So I decide lawsuits against Ford

Hi, we have a 2016 Ford escape ecoboost Titanium that upon ramping up speed to get on a highway, hesitates and loses power. Our son who was driving felt multiple tugs from the steering wheel and then very quickly had to get to the side of the road as a message appeared “loss of power”, the car was going into limp mode. He turned the car off but it was weird in that it didn’t seem to be fully off. We think the battery may be involved here but can only tell you that when police arrived we could not roll down windows or do anything electrical - when we outside, only one hazard light was flashing. We took it into the Van Horn Ford in Sheboygan, Wisconsin where it is currently. We’ve had it towed 3 times. The first 2 times the dealership said there were no codes to go by. Since it happened 2 times after stopping for gas then getting on highway we thought maybe it was the gas. We had the fuel tank emptied and flushed, the fuel injectors flushed and were returned the car. This last time, I had driven 2 hours to Madison, parked the car for an hour then started back. I was ramping up speed and I felt tugging on the steering and was terrified. I decided not to stop to get gas but see if I could make it home (2 hours). I did. After letting the car rest I went 1 mile to get gas at our local gas station. The battery light came on and the car wasn’t shutting down properly. I filled up with gas and got the car back to my garage. It would not start the next day, so we had it towed. Dealership said that because multiple codes came out due to battery failure. New battery installed and dealer was able to recreate problem with no codes. We are pulling our hair out. The info I find online seems EXACTLY to match problems that ford owners have resolved with a new ELECTRIC THROTTLE BODY. We haven’t tried this yet. This is a dangerous situation. Please advise. Our Ford person is [XXX] [XXX] please call him. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

As I was turning onto a street the power steering assist fault light briefly flashed and the car lost all power steering causing me to nearly hit oncoming vehicles. It was impossible to steer the car. After stopping and waiting several minutes the power steering returned. This is the second incident I have had like this with this car.

The contact owns a 2016 Ford Escape. The contact received notification of the NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that while stopped at a stop light, he heard a noise under the hood of the vehicle. The contact then stated that while the accelerator pedal was depressed, the vehicle failed to immediately respond. The contact turned off and restarted the vehicle. The transmission fault warning light was illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the third gear failed to operate. The vehicle was then taken to another independent mechanic but was not yet diagnosed. The vehicle was not repaired. The dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 92,000.

The contact owns a 2016 Ford Escape. The contact stated that on multiple occasions while attempting to start the vehicle, the vehicle failed to start. The contact stated that she notified a tow truck to jumpstart the vehicle. There was no warning light illuminated. The vehicle was taken to Pep Boys however, the failure could not be duplicated. The vehicle was not repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 109,000.

Our 2016 Ford Escape transmission failed at 121,000 miles with no warning. There was no slipping or leaking fluid. The transmission was serviced at 100,000 miles. When the transmission failed the engine started to jump in rpm's with the speed dropping till the car wouldn't go anywhere. When it was placed in park the transmission warning light came on. I had the car towed to a transmission repair facility where I was told that I needed a new transmission that something went internally and was plugging the filter. I looked at the forum for 2016 Ford Escapes and see this is a common problem. Shouldn't this be a recall? It's not safe to just to have this go all at once on the highway.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train). The contact stated that while driving at an undisclosed speed, the vehicle jerked and then lost motive power. The vehicle was towed to an independent mechanic, who diagnosed that the transmission needed to be replaced. The mechanic replaced the transmission. The manufacturer was not made aware of the failure. The failure mileage was approximately 99,000.

The contact owns a 2016 Ford Escape. The contact stated while driving approximately 35 MPH, there was an abnormal humming noise detected. The vehicle decelerated, jerked, and lost motive power. The contact placed the shifter in park(P) and restarted the vehicle. The accelerator pedal was depressed but the vehicle was slow to respond while the RPM redlined. The transmission fault message was displayed. The vehicle was towed to the local dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 110,401.

Since purchasing this vehicle there have been many issues. I had purchased the additional warranties also only to have the dealership say they were not covered. First my roof leaked. Had to take to a repair shop through the dealership, luggage racks had to be taken off and welds redone. Next the catalytic converters went bad with only approximately 50,000 miles. Ford would not talk to me and the dealership stated it is not covered under the extended warranty. Somehow I paid minimal repairs but during that time their best mechanic was fired. Next the Continental tires pealed. I had the tire warranty and the dealership would not cover. I called Continental they stated that they knew these tires were bad but yet they were still sold on vehicles! After much complaining and stress all but $400 was covered by Continental. The dealership did very little. At approximately 65,000 the engine blew. I found out by a local repair shop that Ford had an Escape safety issue on their site about the engines. After speaking with Ford twice they refused to speak to me any longer and only the dealership if I wanted the engine replaced. I did and was given numerous different amounts it would cost me. Since this was Ford's manufacturing issue I should have paid nothing. It took over 4 months to repair my vehicle. I had to complain to Ford and the dealership to get a loaner. I am a 66 year old single women who depended on the quality of Ford. I had tried to email Ford representatives and call with no reply ever. Each of these issues had no warnings lights nor were there any problems prior to the issues occurring. These issues could have caused major accident by the engine quitting in traffic or blowing, and the tires pealing. Ford motor needs to pay for all these issues. There needs to be a class action suit.

The contact owns a 2016 Ford Escape. The contact stated while driving 76 MPH, the vehicle decelerated with the transmission failure warning message displayed. The contact depressed the accelerator pedal; however, the vehicle failed to accelerate. The contact stated that the vehicle lost motive power and stalled. The contact restarted the vehicle and pulled over safely. The vehicle was towed to the residence. The manufacturer was contacted and stated that the vehicle needed to be taken to an authorized dealer. The failure mileage was 75,366.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while attempting to accelerate from 35 to 40 MPH, the vehicle made an abnormal whining sound under the hood. The RPM increased; however, the vehicle failed to accelerate. The contact coasted the vehicle to the residence. There were no warning lights illuminated. The vehicle was towed to the dealer who diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and filed a case. The approximate failure mileage was 68,000. Parts distribution disconnect.

Anytime I run the heat and the car is idling, there is a very strong gas smell. I am guessing that when the car is moving, the air flow pushes/pulls it out as it's not as strong then. It's strong enough to make you cough and I would guess make you sick if you didn't turn the heat off. It's been occurring since October and happens every time I try to use the heat. I took it to Gaplin Ford in Prescott to get it looked at. Instead of being honest and saying they couldn't figure out what the problem was and reaching out to Ford corporate, they lied and said the smell went away. It in fact did not go away. They 100% lied about the smell going away. After picking up my car, I no sooner got to the stop light at the edge of their property and the gas smell was there. I'm guessing they can't find a leak, but a gas smell is nothing to just brush off. I just took the car in this past week, I work from home and we don't always use my car so we didn't realize this was an actual issue until recently, and the car didn't just get gas spilled on it or run over spilled gas at a gas station.

The contact owns a 2016 Ford Escape. The contact stated while driving approximately 55 MPH, the transmission inadvertently downshifted to a lower gear. The contact stated that the gear shifter became inoperable. The check engine and electronic throttle control system warning lights illuminated. The vehicle was taken to a dealer where it was diagnosed that the motor mounts and transmission bushing cable needed to be replaced. The vehicle was repaired but the failure persisted. The manufacturer was notified of the failure. The failure mileage was approximately 94,000.