2020 Ford Escape Complaint Log

Based on the current recall for the 2020 Ford Escape, fuel injectors could crack, become hot and further leading to a fire under the hood. This letter of notice was sent in August 2025, its now nearly 2026 with zero repair in order. This is a huge safety issue, having a recall for something that could cause a fire screams safety issue!! Being informed by a dealership that there is currently no update, no parts, or currently no fix to this issue. That also screams safety issue. I don't want to drive a vehicle that has a pretty major safety issue and not have any idea if or when it will be repaired. Personally I am looking for a way to trade this vehicle in or legally look at laws how this works as I have a family to transport in this vehicle and no longer want to risk our safety. Its absolutely insane to have a pretty major recall open for this length of time and have zero repair for it.

My 2020 Ford Escape Hybrid experiences complete electrical failure - battery saving mode followed by total power loss. Ford has published Technical Service Bulletins SSM 49990 (NHTSA ID: MC-10199655-0001) and SSM 49574 (NHTSA ID: MC-10187983-0001) addressing this exact issue through ABS module programming. However, both my local Ford dealership and Ford Customer Service claim these documented TSBs do not exist in their systems. This appears to be systematic denial of safety-related warranty repairs for a known defect. According to my research, some of Ford owners could receive a 8 year Hybrid component warranty through these TSBs. It seems to be a typical pattern for Ford to avoid warranty procedures by denying TSBs. I have records of the calls. I cannnot upload it from this page

.After activating the cruise control on the freeway for a few minutes, the cruise control deactivated and displayed the "Adaptive Cruise Not Available" message on the dashboard, immediately lowering the speed. Additionally, the sunroof interior stopped working after opening it. The bar that helps retract the sunroof interior came loose, and Ford says the repair is not covered under the extended warranty. There was also a problem with the rear seat belts, which displayed a warning: "REAR BELT MONITOR FAULT. SERVICE REQUIRED."

Was opening the sunroof cover and one side of the tracks came off. It will not close all the way now.

The contact owns a 2020 Ford Escape. The contact stated that since owning the vehicle, the front driver’s side door was replaced by the dealer after the door failed to open. Additionally, the contact stated that while driving 25 MPH and attempting to make a left turn, the vehicle failed to respond as intended, continued driving straightforward and nearly drove off the road into a wooded area. The vehicle was taken back to the dealer, where a wheel alignment was performed. Additionally, the contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the check engine warning light was illuminated and related the warning light to the recall. The vehicle was taken to the dealer, where it was diagnosed that the purge valve had failed, and the purge valve was replaced. The contact was also informed that the fuel injectors were in good condition, and that the vehicle was safe to drive. The recall repair was not performed. The manufacturer was notified of the failure, but no assistance was offered. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was 69,527.

obd communication with emissions and state safety inspection. Ford knows -- will not fix under recall

In August 2025, the plastic cover in between the two pieces of glass on the panoramic sunroof unknowingly fell off when the shade liner was closed due to ineffective glue/sticky tabs that failed to keep the plastic cover on safely. When I went to open the liner, the plastic cover got trapped in the shade/roller housing, broke, and then the shade got completely sucked up into the housing where I can’t get it back out. Quotes to fix this range in the thousands of dollars due to the intensive labor replacing the shade requires. I have seen this happen to multiple owners, especially on the 2020 model. There is a video on YouTube describing this issue with over 6,000 views. Many in the comments also describe having their shade roller being completely damaged and spending thousands of dollars to fix it. There was no warning that the plastic cover was failing to hold up and no alert once it has fallen off. There was no safety mechanism in place to prevent the shade from being rolled.

2020 Ford Escape Sunroof Shade Repair In my case, the curtain sags, obscuring the rear view. This is a design flaw that Ford should correct. The sunroof shade fails to operate correctly. It becomes detached, jammed, or cannot slide properly. Many owners have reported the same issue online, including in discussions such as this one: Reddit discussion]. This poses a potential safety issue if the glass or shade breaks or obstructs visibility.”

My vehicle has had a recall for awhile and I have been unable to drive because it has a fuel injector recall and no parts have been made and they don’t know when they’re going to be made. I feel that if they can’t make the parts that they need to give me another vehicle so that I am able to drive to work or appointments instead of having to get rides, I have contacted my Ford dealership locally and they still have no idea when parts are going to be made

MFG RECALL #25S76 NHTSA RECALL #25V467 FORD IS NOT COMPLYING IN FIXING THIS RECALL ABOVE. IT HAS BEEN 5 MONTHS AND I HAVE ONLY RECEIVED ONE LETTER STATING THE RECALL ABOVE. THIS IS A PROBLEM WITH POSSIBLE "CRACKED FUEL INJECTORS" WHICH COULD RESULT IN A POSSIBLE ENGINE FIRE! WHEN AM I GOING TO RECEIVE A NOTICE TO CORRECT THIS PROBLEM.

The contact owns a 2020 Ford Escape. The contact stated that the driver’s side front door made a popping sound whenever the door was left in certain positions while open. The vehicle was taken to a certified mechanic, who diagnosed a possible issue with the welding. The vehicle was taken to a body shop, which inspected the door and diagnosed that the spot welds had fractured on the door check hinge. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 70,000.

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (FUEL SYSTEM, GASOLINE). The contact stated that the dealer was contacted; however, the contact was informed that parts were not yet available. The vehicle was not repaired. The manufacturer was contacted about parts availability. The contact had not experienced a failure.

Driving from Michigan to Missouri [XXX] and the wipers stopped working once we got to Missouri. Called Ford dealership in Springfield and they could not fit us in their schedule, so we took it to a Goodyear certified service center and they said it was the wiper motor. we fixed and eventually drove back to Michigan. About1 week later, the windshield wipers again, stopped working, I called the shop in Springfield and they told me to take it to a shop in Westland Michigan (Redford Auto/Goodyear Certified) because the part was under warranty. I did that, they replaced the part (motor). Now a year later and my wipers are not working again. They stop midstream and get stuck. They are inoperable again. Never in my lifetime of driving (I am [XXX] ) have I ever repaired a wiper motor, let alone 2 x and the problem is still not fixed. I do believe this is faulty by manufacturer and needs to be looked into. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Car was jerking during acceleration. RPM needle was bouncing while accelerating. It felt like there was a loss of power. Brought it to a Ford Dealership and they were unable to find a problem directly related to this issue. They took care of other problems such as the fuel sensor. Brought it to a transmission specialist and they said the torque converter was bad and need to be replaced. Car has 89k miles on it.

The contact owns a 2020 Ford Escape. The contact stated that while driving at an undisclosed speed and opening the sunroof, the interior sunshade was opened, but the sunshade failed to close as intended and remained stuck open. The vehicle was diagnosed by a Ford mechanic, who informed the contact that the sunshade sealant had deteriorated. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 24,000.

I went for a diagnostic test for AWD module failures, and when auto zone did the test ABS came back as failed and this was in July of 2025.

Warning lights coming on and staying on unless I press ok on steering wheel. Warning lights are: pre-collision assist not available, and fault service required, and off, and traction light comes on and stays on.

The contact owns a 2020 Ford Escape. The contact stated while driving 55 MPH, there was an abnormal grinding sound coming from the sunroof. Neither a dealer nor and independent mechanic was contacted. The contact stated that the failure had occurred on several occasions. The vehicle was not taken the dealer or independent mechanic to be diagnosed. The sunroof was replaced, and the vehicle was repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 71,000.

The contact owns a 2020 Ford Escape. The contact stated that while cold-starting the vehicle, there was an abnormal sound coming from the rear of the vehicle. The contact stated that after shifting to drive(D) and depressing the accelerator pedal, the vehicle hesitated and vibrated abnormally. The contact stated there was no warning light illuminated. Additionally, the contact stated that after refueling the vehicle, the vehicle hesitated and vibrated while depressing the accelerator pedal. The contact had taken the vehicle to an independent mechanic, where it was diagnosed, and determined that there was a failure in the exhaust system. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the manufacturer and a dealer were contacted, and the contact was informed that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 120,000.

The trim piece located between the sunroof and moonroof is secured only with double-sided tape, which is inadequate. As a result, the trim becomes detached and falls onto the sunroof shade. This causes the shade to come off its track, leading to sagging or complete detachment. When this occurs, the shade obstructs the driver’s rear visibility, presenting a potential safety hazard

The exhaust gas cooler (EGR) leaked coolant into the intake manifold and mixed with oil causing the engine over-temperature light to come on, a burning smell from the engine bay, loss of power while driving and while smoke to billow from the exhaust. I had my escape towed to the Ford dealership and their mechanic installed a new K2GZ 9F464-B EGR cooler, bled and filled the anti-freeze, drained the contaminated oil and installed a new oil filter and oil. Total cost of repairs was $1100.52

I am the owner of a 2020 Ford escape. My vehicle falls under the recall dealing with defective fuel injectors. The dealership preformed the suggested service or installing the drain tube and updating the software. I’ve been noticing that my vehicle has a slight hesitation while accelerating in speed and I would periodically smell the strong scent of gasoline, but no check engine or warning lights ever come on. Here recently while driving, my car started slowing down unexpectedly by itself and started idling extremely rough, almost like a tractor and the check engine light came on. I pulled over in the nearest parking lot, turned the car off and looked under the hood but didn’t see anything out of the norm except a small wet spot on the engine cover and there was the slight smell of gasoline. I didn’t think anything of it because I had recently had my oil changed and thought it was probably just a slight spill from there they and refilled the engine oil. I was able to restart my car and everything seemed to have went back to normal. I was able to drive my car to the nearest auto part store where they were able to run a diagnostic scan to see why my check engine light was on. The scan pulled two error codes: the first one being P0302 which is a cylinder 2 misfire, and the second one being P3402 which is a Cylinder 1 Deactivation/Intake Valve Control Circuit Performance. I called ford to see what could be done and they informed me that there was currently no fix for my vehicle. And when asked what i should do the person on the phone told me to “drive the car until it was inoperable”. Which is absolutely crazy to me!

The sunroof trim fell down while I was driving. This caused the sunshade to retract completely. It is available for inspection upon request. The safety concern is that this was startling to the driver and caused me to swerve. Luckily there were not any other cars around. If I had a passenger in the back seat, they could have been harmed. The problem was reported to the dealer where I bought the car and also to another dealer where I had some recall work done. I also did a live chat with someone from Ford within in the Ford app. I was told this is not covered under warranty and if I needed to have it looked at, I would have to the diagnosis fee. There were no warning lights or other indicators that this piece of plastic trim was going to fall.

The contact owns a 2020 Ford Escape. The contact stated that the infotainment system screen had turned off while driving, requiring the contact to pull over to the side of the road. The contact stated that upon turning off and restarting the vehicle, the infotainment system screen became operable. Additionally, the contact stated that the rearview camera was inoperable while reversing. The contact stated that the failure was intermittent. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not notified of the failure. The failure mileage was approximately 100,000.

Front passenger side door is making a popping noise upon opening and closing. The door is difficult to close. This problem occurred suddenly. I am taking the car to the dealership.

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000(Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the message "Tire Pressure Monitor Fault," was displayed. The dealer was not contacted. No further information was available. The manufacturer was not made aware of the issue. The failure mileage was 61,067.

The contact owns a 2020 Ford Escape. The contact had received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline). The contact called a local dealer and was informed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the lack of parts. The contact had not experienced a failure.

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while attempting to accelerate while driving at various speeds or from being idle, the vehicle hesitated before accelerating as if the vehicle was about to stall or lose power. The vehicle also jerked while in park. The dealer was contacted, and it was confirmed that the part was not yet available for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 44,000.

In July 2025 recall #25V467 was issued on my vehicle. The safety risk of this recall is that at any point fuel can accumulate near the engine or exhaust components and ignite resulting in an under-hood fire “increasing the risk of injury”. It has been over 3 months now and no remedy yet. Since that recall came out, I am scared for my safety and the safety of my children and anyone else who rides in my vehicle because I never know if/when a fire may start. I rely on my vehicle and so do my kids to get to and from places. I am a single mother with no options to drive a different vehicle until a remedy comes out. In addition to being scared, I feel helpless whenever I drive my vehicle and pray each time that I arrive safely to my destination.

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline). The contact had called a local dealer and was informed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The dealer informed the contact that the notice was for information purposes and that the injector was not available; however, there would be a charge for the repair. The manufacturer was contacted; however, the contact was unable to speak with a representative. The contact had not experienced a failure.

My complaint is regarding the recall Manufacturer # 25S76 and NHTSA # 25V467 this has been going on for 6 months now and Ford keeps telling me there is no fix available. They won't buy back the car for a fair price because they said since it has an open recall they would have to auction it. It has bad missing after every time I put gas in the car. It is a FIRE hazard per the recall and is unsafe and yet I can't get it fixed or sell it as this is public knowledge available to anyone and no one with any sense would buy this car. Ford has had plenty of time to find a solution or fix it and since this is not happening I am stuck. I would like to be covered under the lemon law in Tennessee and I am only asking for what the car would be worth currently without the recall. I need a new vehicle as I travel for work and cover multiple states and it is not safe for me to drive this vehicle and I can't get rid of it.

The contact owns a 2020 Ford Escape. The contact received notifications of NHTSA Campaign Numbers: 25V467000 (Fuel System, Gasoline) and 25V829000 (Structure); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that there was an abnormal fuel odor entering the cabin of the vehicle. There were no warning lights illuminated. The dealer was contacted and confirmed that the remedy was not yet available. The manufacturer was not made aware of the issue. The failure mileage was 38,697.

Faulty Fuel injector

When I push the driver window down and when I want to roll it up. The driver window don't go up i have to play with button by pushing it up and down for about 5 to 10 minutes. I have to keep pushing the button up-and-down or turn my car off, open my door it takes a minute for it to go back up. The passenger window goes up and on its on like for example i want to let the window up it comes down by itself. Ford has fixed the driver door panel for the window, but it's doing the same thing. My tire system, it doesn't give me the tire pressure. And when I put gas in my suv, my engine is revving up-and-down, and it cuts off. And when I'm driving, he doesn't want to go I have to push on the gas to make it go. But as far as the window, I have issues with that every single day ever since Ford fixed my suv. And the gas, every time I put gas in My suv make like it wanna shut off, and it do shut off. Sometimes when I put my foot on the gas after pumping gas. This is a ongoing procedure for me. This happens every single day, and every time that I put gas in my suv. This has been going on for about six months or more.

This problem is well documented and many other owners have had the same issue with the Ford Escape for many model years including 2020. When the car is left in the heat which is unavoidable these days and the gear shift knob is in the direct sunlight from the windshield it becomes locked. The knob will not turn out of the park position. So, you are stuck and must wait for it to cool. This last time it was several hours risking life being unable to leave the heat and possibly dangerous location. Once the car/shift knob cool normal operations resume. Obviously a engineering design flaw that the car “can’t stand the heat.” Please issue a recall and have Ford address the issue.

Informed by insurance company that there is a recall that could start a good fire. Still no remedy to fix. Have called a shop, takes months to get it seen, also says no remedy. Also has a problem starting after gas is put in car. Drops rpms and tries to stall randomly.

The "check engine" light came on so took in to be checked. Independent mechanic indicates that there is coolant leaking into one of the cylinders as the result of a casting defect and repair requires complete engine replacement. He tells me this is a common problem. I spoke with a local Ford dealership's service person who tells me this is a known defect in other Ford models as well and, in those models, Ford has extended the warranty to cover this repair. Ford is not covering it for this model, however. Since it is the same problem -- a manufacturing defect, Ford should cover/replace since continuing to drive it will result in a complete engine falure

shade over sun roof folded up and dropped down. blocks the rear view can't see anything behind out back. folded up won't go back in keeps falling.

Tire pressure monitoring system failure in rear tire. Error message states failure on dashboard. Issue began happening week of July 7, 2025. Vehicle has not been inspected by dealer or other professional.

The contact owns a 2020 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was drivable and was taken to a dealer where it was diagnosed and determined that the catalytic converter needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 90,000.

The contact owns a 2020 Ford Escape. The contact stated that after long-distance driving, there was water dripping from the bottom of the steering wheel onto the accelerator pedal. The contact stated that due to the failure, the foot on the accelerator pedal would slip off while driving. The vehicle was taken to the dealer, where it was purchased and an unknown repair was performed; however, the failure reoccurred. The vehicle was not repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was 70,089

All kinds of warning lights come in and stay on, which a lot of people are having the same issue which is due to a faulty sensor module.. I almost hit a truck who pulled out of a parking lot once I was on top of him ( was trucks fault) and no warning lights were functioning properly. There's also a recall for a fuel injector issue that ford is taking their sweet time to remedy, but technically I'm driving a time bomb that st any moment this fuel injection issue could crack and leak and cause a fire. And I'm not about to lose my life because of it. I've contacted ford for a lemon law buyback and they are taking their sweet time in that. No warning lights are functioning properly causing a danger for me to drive it. But I have to have a reliable care to get to dr appts and to shop for groceries. Something has got to be done about this. And further more when I purchased this car used I questioned the salesperson at the used car lot about this recall paper that was in the glove compartment about the recall on the fuel injection. He told me it was nothing. Bull!!! Why have that paper in the car if there wasn't a recall for the fuel injection when I bought it back in July 2023. No dealership should have the right to sell any car with a recall already in place. I want to sue the used car dealership for selling me this lemon. The car dealership was key auto of Somersworth nh but now they have a new place in Rochester nh...they should be held accountable for selling me the vehicle with a recall already in place. Ford said recall didn't go into effect till 2025, but why have a document in the car about it when I purchased car in 2023. Makes no sense.

My door start making a crunching noise i looked it up on YouTube and learned its called the door check bracket it looks like the dealership i bought it off put rivets in to band aid it up the window won't go down either very upset about this situation as it is my first purchase from a dealership

Total failure of transmission. The transmission on this car failed while driving making it unable to move and creating a risk of collision with other vehicles. No warning displayed on dash until after failure. Noticed some minor vibrations when decelerating at speed was at 25mph. Mileage was approx 80,000 miles. Mechanic diagnosed the possible cause as the failure of the transmission fluid pump or failure of "lifetime" transmission fluid. Cost to replace was $9,000

Well there is a recall for fuel injection that could cause a fire under the hood and ford has no parts and info to fix it right now. So basically I am driving a time bomb. How safe is that???? I either get my money back for purchasing this car or I will sue ford company.

Transmission shredded internally after piston blew.

DOOR ON DRIVERS SIDE MAKES ALL KINDS OF NOISE WHEN OPENING OR CLOSING. CANNOT ROLL WINDOW DOWN, CANNOT USE KEY TO OPEN DOOR AUTOMATICALLY, AT TIMES HARD TO CLOSE SOUNDS LIKE SOMETHING IS CATCHING.

The contact owns a 2020 Ford Escape. The contact stated that while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal. There was no warning light illuminated. An independent mechanic was contacted regarding the failure and the mechanic acknowledged that several other similar vehicles had experienced the same failure with the transmission. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 50,000.

I have a recall for my vehicle that was sent out as an advanced notice back in July 2025. There is still no remedy available. This recall states my car could ignite in an engine fire if not repaired. This could cause serious danger or bodily harm to me and others while I'm driving.