2020 Ford Escape Complaint Log

Got the car with many problems . Last recent problems purge cvavle, leak in emission, air make loud sounds . Now it’s my door was making popping noises when closing or opening, now the door doesn’t shut at all. No incident happen, just happen by itself

While driving my 2020 Ford Escape Hybrid, I heard a rattling noise. I was having a hard time figuring out where it was coming from. Then I heard it again and noticed it was coming from above the sunshade for the sunroof. My sunshade is always closed. When I went to open the sunshade, the sunshade hit the spacer that had fallen off and the sunshade popped off the clips and recoiled into the back roller. The spacer is only held on by 4 pieces of double-sided sticky tape. This is a manufacture defect. This has been a known issue to Ford dealerships. They want $2,700. to fix my car for a sunshade that got knocked off by a spacer that was installed with 4 pieces of double-sided sticky tape. Ford should take responsibility for this and do recalls to fix or repair this problem. Most people will never know about this problem until after it happens and Ford already knows its a problem. Someone should hold them accountable for all the customers that are paying over a $1000. because a 0.15 part failure.

The contact owns a 2020 Ford Escape. The contact received notification of Customer Satisfaction Program number: 23B56. However, the part to do the recall repair was not yet available. The contact stated that the driver’s side door made an abnormal sound while opening or closing. The vehicle was taken to the dealer, where the door was removed and inspected. The contact was informed that the welds had failed, and the door needed to be replaced. The vehicle was not repaired. The door was ordered. The contact stated that since the removal of the door, the window failed to roll down as needed; however, the sound persisted. The door failed to open all the way. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 59,000.

The door weld just broke.

My vehicle had been driving great up till about three or four months ago. It started losing speed, stalling and would not accelerate unless i pressed the pedal to the floor which I had to do in order to avoid an accident. All while this was happening the service light with the would comes on, but once I cut the car off and started it up again the next day or after running multiple errands the service light would be gone and my car would drive normal so I thought it was just a fluke and I didn’t worry about it again. Until now!!! Just today my car would not start and at the same time I would also get a warning saying, start the car or cut the engine off as I was trying to start the car so that was crazy. And in order to get it started I had to get the battery jumped, after that it would start right up. But later if I tried starting the car up again it would barley start up without multiple attempts of me pressing the push start, and pressing down hard on the brake pedal and to top it all off my car is losing speed and stalling again.. So because of this I had the battery, terminals, starter, and alternator tested and they said everything is fine so none of that is causing my car not to start up. While trying to find a solution and get a estimate on repairs, I found out my car model has three recalls on it but from what I can see non of these recalls should cause any of these issues. Still I made a appointment to drop it off tomorrow so they can fix the recalls and hopefully figure out what the problem is and fix these other issues. Any who, I thought I should share this just in case others are having these problems and maybe Ford will correct these hazards. Thank you.

I was driving to work like normal this morning when an error message popped up that stated my All Wheel Drive had been turned off. It then gave another error message stating my hill parking assist had been turned off, and my cruise control is no longer functioning. Due to this I feel unsafe driving. This has happened to many other friends and family members that have owned this vehicle.

May 2025 The following fault codes illuminated on vehicle start up. * AWD FAULT SERVICE REQUIRED * Hill Start Assist Not Available * Service Advance Trac * Pre-collision Assist Not Available. Wrench light illuminated on dash board. AWD and safety features disabled intermittently. OBD Codes: - C0090:18-6C Power Transfer Unit Actuator - Circuit Current Below Threshold - C0095:18-64 Rear Diff Unit Actuator ‘A’ - Circuit Current Below Threshold - C00A2:01-6C Drive-in Control Module Power Transfer Unit Control Circuit Driver. - C00A3:01-6C Driveline Control Module Rear Diff Unit ‘A’ Control Circuit Driver - P0562:00-AF - System Voltage Low on AWD Module. Appears to be AWD module failure.

Sunroof/Sunshade - Plastic trim piece approximately 28"x5" in between the Sunroof and Shade across the middle is held in by double face tape. Tape weakens and piece falls down potentially striking a rear passenger. In addition it can get caught in the shade fabric dislodging it and falling potentially obstructing the drivers rear view. Mine has been repaired once by Ford already but has failed again. Estimated cost is approximately $2000 plus labor. This is a known defect by the Ford Motor Company and they claim it out of warranty. Basic internet search revealed it is a common problem for more that one years models.

The contact called on behalf of the owner of a 2020 Ford Escape. The contact stated that while her daughter was driving at various speeds, the vehicle jerked and failed to accelerate as intended while depressing the accelerator pedal. The check engine warning light and multiple warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed the vehicle and found metal shavings inside the transmission, with a burn odor coming from the transmission. The contact's daughter was informed that the transmission needed to be replaced. The vehicle was not repaired. The failure persisted, and the vehicle remained at the residence unrepaired. The manufacturer was notified of the failure and referred contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 100,000.

The contact owns a 2020 Ford Escape. The contact stated that after refueling the vehicle, the vehicle failed to immediately restart. The contact stated that upon depressing the accelerator pedal continuously, the vehicle started. The check engine warning light was illuminated. Additionally, the contact stated that the vehicle was making an abnormal knocking sound. The vehicle was taken to an independent mechanic, where the contact was informed that the fuel was not reaching the engine. The mechanic determined that an unknown part needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and informed the contact that the VIN was not included in a related recall. The manufacturer was not notified of the failure. The failure mileage was approximately 80,000.

My drivers door started 2days ago, April 11, 2025 to make loud cracking noise when opening and closing out of no where. Then on April 12 while out running errands the door became detached. After several attempts to close I was able to close it but I'm having to get in and out from passenger side.

The vehicle has 27,500 miles on it. Based on what the dealership repair group mentioned, there is an issue with Pa. Purge valve. The part # is #FO LX6Z-9D289-SH TUBE ASY - FUEL VAPO. Since the car has such a low mileage, this repair should be covered under the warrantee.

From the day I purchased the car, it has not been able to connect to the Commonwealth of MA's inspection computer system. Ford and the inspection garages i've taken this to said it was a known problem and waived the inspection until Ford remedied their software to make it work. Ford now has a fix, applied via a software update, that remedies the problem but says my car is not part of the list of covered vehicles even though they acknowledge it suffers from the same problem. Ford sent a letter out on Dec 12, 2023 entitled "Customer Satisfaction Program 22N15" which states that they will repair the problem at no cost to the original, or subsequent owners of the car. I've asked Ford to acknowledge that my car should have been included in that program and they refuse to do so, instead, asking me to contact the NTSB. The only way I can have my car inspected now is to use a 'hack' recommended to me by a sympathetic Ford dealership which is to have them turn my car off for an hour after I arrive and then do the inspection. This is clearly a workaround and I want Ford to apply the software fix to my car.

The contact owns a 2020 Ford Escape. The contact stated that while driving at various speeds, the "All Wheel Drive fault - Service Required", "Hill start not available", and "Pre-Collision assist not available" messages were displayed. The vehicle was taken to a local dealer, where it was diagnosed and determined that an undisclosed module needed to be updated and the battery replaced. The vehicle was repaired out-of-pocket; however, the "All Wheel Drive fault - Service Required" message was displayed again. Upon further investigation, the contact related the failure to an unidentified recall; however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 72,000.

Component: Powertrain / Transmission Vehicle: 2020 Ford Escape Mileage at failure: 53,500 Transmission began violently jerking, hesitating, and mis-shifting around 53,000 miles. Brought to Ford of Sunnyvale on May 2, 2025 where the dealership diagnosed complete transmission failure. Instead of replacing, they installed a software update that masked the problem for a few weeks before it returned worse. Vehicle is now unsafe to drive — surging, delayed shifting, unpredictable acceleration — especially dangerous for highway merging or family use. This is a known issue with Ford’s 8F35 transmission. Ford TSB 22-2281 documents widespread failures and need for planetary gear replacement. What’s more concerning is that this failure occurred within what should have been the 5-year/60k powertrain warranty. Ford denied full coverage based on a hidden warranty start date from demo use. I was never informed at lease that the warranty had started 6 months earlier. My wife drives our two small children in this car, and it is now unsafe and undrivable. Ford should be held accountable not only for the mechanical failure, but for masking the problem and compromising customer safety.

AWD MODULE on 2020 Ford Escape failed at 21,000 miles. There has been a customer satisfaction repair done in 2022 when it started happening to select vehicles. I drive low mileage but should have been a recall issued due to the amount of complaints and fixes online

When outdoor temperatures are above 85 degrees, the interior of the vehicle becomes warm enough that the vehicle may not shift out of Park. Our most recent experience was while on vacation in Florida last week. The outdoor temperature was around 90 degrees, though likely warmer in the parking lot. The vehicle was parked on a flat surface facing the sun, wheels facing forward, no reflector in the windshield, windows closed. When starting the engine, vehicle started normally, all functions appeared normal, but could not shift out of Park. Tried rocking the vehicle back and forth, turning the wheel, brake lights functioned, no movement of the shifter- as though the round shifter of the vehicle was electronically locked. This does not seem like a safety issue, but my wife is [XXX] and could have happened in a location where she would not have help available. Forums on the Intrnet have multiple complaints. Ford told me that they do not know of an "issue" but did find that my car was misbuilt - the cable coming off of this switch is a two part cable, at least two different cable sets were used in the manufacture of the 2020 Escape. My vehicle used the A part of one set and the B part of a different set. Ford gave replacement parts for free, I paid $600 for diagnostics and labor. Latest incident happened after the correct cable set was installed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

AWD module failed at 20,000 miles

Drivers side front door hinge welds broken

The vehicle has two indicator lamp warnings. One warning for a rear seatbelt monitor fault and one warning for the driver's seatbelt monitor fault. When these seatbelt monitor faults occur the airbags throughout the vehicle are no longer operational. The safety risk of not having operational airbags is extremely high and puts all passengers at risk of serious harm or death. The vehicle is currently at a local Ford dealership undergoing diagnostic testing.

When I go to start up my vehicle it stalls before it turns on. And everytime I put gas in my car it shakes as if it wants to cut off.

I have a recall been having this problem for months told them what was going on they said nothing was wrong. Months later recall got called for the fuel injector and replacement of high fuel injectors im a single mother. Check engine came on when I gas it..it won't go or goes slowly then takes off into gear

The contact owns a 2020 Ford Escape. The contact stated that the engine continued running after turning off the vehicle. The contact stated that upon opening the hood, the engine turned off as needed. The contact stated that the message "Hood ajar - Stop Safely, Close Hood" while the hood was securely closed, and the message “Charging System - Service Now" was displayed. The contact related to the failure to NHTSA Campaign Number: 24V954000 (Electrical System). The vehicle was taken to the dealer, where the contact was informed that the VIN was not included in the recall. The dealer diagnosed the vehicle and determined that the failure was related to wires underneath the bumpers. The dealer was in the process of taking the bumpers apart for further diagnostic testing. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included under recall because of the manufacturing plant the vehicle was built. The failure mileage was 74,880.

The contact owns a 2020 Ford Escape. The contact stated that the driver's side door was making an abnormal popping sound while opening the door. The contact stated that the door hinges had detached from the door frame. Additionally, the contact stated that the driver's side window was no longer functional and would not open or close. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 77,000.

The vehicle in question shuttered into low RPM and then shut off with the electrical system still working with an error message: “Manual Restart Required” and a flashing orange auto-start/stop indicator on dashboard. Vehicle must be restarted after stopping at a red light or stop sign in traffic posing a safety concern to occupants and other drivers while the driver manually restarts the vehicle. Local Ford dealership attempted to troubleshoot the vehicle. Issue is worst after getting gas and with low fuel in tank. Initial diagnostics showed no error codes. Issue began happening around March 2025 and has persisted and gotten worse since then. Vehicle taken for diagnostics around May 8, 2025.

Door Hinge on drivers side door is broken. Making loud popping noises and now cannot roll my window down. Door changes plane when opening or closing and pops loudly. Afraid it is going to fall off

Front Drivers door became hard to open and close. Loud popping noise heard while opening and closing. Window also will not roll down. Inspected door check and discovered spot welds holding internal bracing broke loose. Due to difficulty closing the door, I believe the door may not latch properly. Doing research, I discovered that this is a common problem on 2020 Ford Escape models.

My recall was dated last march 2025. Its almost 1 year and they havents fixed the car yet. It has a recall on fuel injectors.

The contact owns a 2020 Ford Escape. The contact stated that while operating the vehicle, the message "All Wheel Drive Fault" was displayed, and the vehicle only operated in 2WD. The contact was concerned that during winter weather the vehicle was unsafe to drive in 2WD only. The vehicle was taken to the local dealer and was diagnosed with AWD module failure. The contact was informed that the AWD module needed to be replaced. The vehicle was not yet repaired. The failure mileage was 50,000.

2020 Ford Escape SEL was taken into Ford Service Center for oil change and to address acceleration issue that started two days prior, (check engine light had come on the day before drop off). One week after dropping my vehicle off to be assessed, I was told I needed a small part and it would be complete in 3 days. Another week went by, so I reached out and was told that I need a new engine because of a known Ford issue. Unknown to me, coolant was leaking into the engine and destroyed it. I was assured by the Ford technician that this was a known issue and the problem did not arise from something I did/did not do. I was quoted over $9k and weeks worth of work. I easily drove the vehicle to the Service Center, but was told it is now no longer drivable. I drive a LOT for work and had only had the vehicle for 15 months, still owing over $16k on my auto loan. I had no choice but to purchase a new (NOT FORD) vehicle and am now stuck with two vehicle payments. Vehicle is still sitting at the Ford Service Center while I pay on it monthly.

Dislodged Door Check NHTSA Action #PE23013 All 6 rivets broke off when the wind caught the door. The door was uncontrolled by opening it and would fly open and stress the hinges. The door check fell into the door therefore I couldn't open my window. I had a body shop repair the problem for $1476.12. I was unaware of the service bulletin. There was no recall. It was not inspected by authorities. No warning lamps were available for this problem. I did have my Ford dealership inspect it after the repair on May 21, 2025

The contact owns a 2020 Ford Escape. The contact stated the vehicle failed to start as intended. The contact waited for a while to restart the vehicle. The check engine warning light was illuminated. The vehicle was driven to O'Reilly's to be diagnosed. The vehicle was diagnosed with an undisclosed emission code. The vehicle was not repaired. The contact stated that the failure persisted. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 106,000.

When riding down the road once the car heats up it jerks like it's going to cut off going down the road and you can smell has it has just recently started doing this.

I have been notifying the ford dealership about a problem that i feel is due to faulty fuel injectors since I bought the vehicle back in 2021, all of the repairs that have been done and that they have told me to do have not resolved the issue I keep getting the runaround, the vehicle sometimes while on the highway will automatically enter safe mode and i get a notice of an issue with the high pressure fuel system which immediately forces the vehicle to lower the speed to am unsafe speed.

AWD module fault. $2200 repair. Reading online many 2020 ford escape are having this issue of the part failing. Most are still under warrenty when it goes but in my case I wasn't. This part should he investigated because there shouldn't be this many reports of the part malfunctioning without a recall.

The contact owns a 2020 Ford Escape. The contact stated that the chrome on the gear shifter had started to peel, creating sharp edges on the shifter knob. The contact stated that while attempting to move the gear shifter, the contact sustained minor cuts to the fingers from the peeling gear shifter. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact was informed that the VIN was not under recall. The manufacturer was notified of the failure. The approximate failure mileage was 70,000.

Faulty welds on door hinges, particularly where the check arm connects. This happened yesterday, loud cracking and grinding noise when the front driver door is opened or closed. Ford has known about this issue and refuses to issue a recall. And getting in touch with my local Ford dealer's service department is difficult.

The contact owns a 2020 Ford Escape. The contact stated that overtime she became aware that there was a sharp piece on the transmission dial, causing cuts on her fingers while turning the dial. The local dealer was contacted; however, the vehicle was not diagnosed. The contact was informed that the VIN was not under recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 37,000.

I had first took car to get first free Oil change from ABC Nissan and the service department couldn’t do it under 5000 miles and just topped of the oil. I had went back like few days later for an air filter replacement and they did not have to part and sent me over to ford right across the street. I had ford dealership run a code diagnostics on vehicle and found it needs computer updates and an expensive purge valve after having car for a couple days and hit me with a hefty price estimate I could not or NPP car warranty from ABC Nissan couldn’t cover for engine repairs since it wasn’t an engine issue but can affect the engine. I had went back into abc Nissan recently for a possible trade in and just got the run around from manager that help sold me the car and seem it was a waste of time putting almost 7500 for the car down payment plus 518 a month for car payments to be cheated when car start to have issues.

Rear left window unable to go up or down. Ended up taking inside of door apart, putting it back on track and continue to go off track

The silver base of gear selector is chipping leaving sharp plastic edges causing pain to right thumb and repeated punctures with bleeding when operating the gear selector. Ford dealer and corporate report this repair is not covered under warranty since 3 year/36,000-mile warranty has expired. The issue became known at 4.5 years/ 32,519 miles. Ford previously had a service bulletin to repair the window lever buttons for the same issue at no cost to the owner. This issue is more dangerous because it involves gear selection which may impact safety when operating the vehicle.

My car wasn’t producing heat it was only blowing cold air. Dealership advised of no coolant and it’s a known issue with this car.

A rattle developed in the panoramic sunroof. When the shade was retracted it popped loose from the retainers and retracted to the full open position. The piece that covers the joint of the roof glass came out. Due to the inability to close the shade, there is a constant glare while driving in the day light. This issue appears to be common according to my research and quiet expensive for dealership repair.

My rear view camera on my ford escape 2020 either is blue color or black out or doesn’t work at all. It has been like this for a few months . The ford dealership has told me that my vehicle is not part of the recall. So what should I do now? Have had a lot of issues and haven’t owned the car for only a year .

The contact owns a 2020 Ford Escape. The contact stated while driving at an undisclosed speed, the steering wheel was difficult to steer in the intended direction, with several unknown warning lights illuminated. The vehicle was towed to the dealer where it was diagnosed with metal debris on the rear brake magnet on the rear brakes. The contact was informed that the debris needed to be removed from the magnet of the rear brakes. The vehicle was repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 19,185.

First Ford had issues a Customer Satisfaction Program 21B19 was issued to all Ford dealers on April 9, 2021. Then they put out a TSB 23-2061 which my vehicle is part of but says it is not covered under warranty. There are MANY 2020 FORD ESCAPES with this issue. Seems to be just gas vehicles 1.5 and 2.0l engines. My vehicle was not covered along with many other vehicles. Then they even put out a The contact stated while operating the vehicle, the messages "Hill Start Assist Not Available", "Pre-Collision Assist Not Available", "Service Advance-trac" and "Service All Wheel Drive" remained displayed. The vehicle was taken to the local dealer who diagnosed that the All-Wheel Drive module was faulty and needed to be replaced. The vehicle was not yet repaired.

The welds on the Driver's and passenger door hinges broke and now the broken hinge prevents the windows from rolling down. The welds on the muffler are also broken.

The contact owns a 2020 Ford Escape. The contact stated that the rear quarter windows' chrome piece had detached. The contact was concerned that the failure could become a road hazard for other drivers. The vehicle was taken to the dealer, who attempted to reseal the chrome but was unable to repair the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 40,000.

Rear lift gate or hatch fully opens then immediately and swiftly drops back down to about halfway. This has caused minor injuries by striking me as I approached the rear compartment and the hatch came back down unexpectedly. I have tried all the DIY fixes that I found online. None of them have helped.

Sunroof Shade hangs down and blocks vision. The retractable shade does not roll up onto rod in the roof. Shade slides back and hangs down blocking all vision for driver to look in review mirror. Dealer will not cover any expense for repair under any warranty or extended warranty. I have taken it for service quotes to two different Ford Dealerships. No prior warnings. The retractable shade just did this after pushing the button one time.