NHTSA Owner Complaint Log
This page lists owner-reported complaints filed with NHTSA for the 2010 Ford Expedition. Complaints are unverified consumer reports submitted to NHTSA and do not by themselves prove a defect or defect rate.
I JUST WANT TO REPORT HOW UNCOMFORTABLE THE HEADREST IN THE FORD EXPEDITION ARE. THEY ARE TILTED WAY TO FAR FORWARD. *TR
2010 FORD EXPEDITION HEADREST DESIGN IS EXTREMELY UNCOMFORTABLE. ANGLE IS TOO FAR FORWARD. I HAVE CONSTANT UPPER BACK AND NECK PAIN SINCE BUYING THIS VEHICLE IN MAY 2010. THE DEALER HAS NO SOLUTION TO ALTER OR REPLACE FACTORY PARTS. FORD NEEDS TO REPLACE THIS DEFECTIVE PART IMMEDIATELY! *TR
THE TWO FRONT HEADRESTS ARE AT AN ACUTE ANGLE TOWARDS THE FRONT OF THE VEHICLE AND PRECLUDE THE DRIVER/RIDER FROM SITTING UPRIGHT WITHOUT TILTING HIS HEAD CONSIDERABLY FORWARD. RIDING LIKE THIS FOR ANY LENGTH OF TIME CAUSES A VERY BAD NECK ACHE AND PREVENTS THE DRIVER/RIDER FROM BEING ABLE TO LOOK UP. THE ONLY SOLUTIONS ARE TO REMOVE THE HEADREST OR TO TURN THE HEADREST AROUND. BOTH OF THESE TOTALLY DEFEAT THE PURPOSE OF THE HEADREST TO PREVENT WHIPLASH. *TR
TL* THE CONTACT OWNS A 2010 FORD EXPEDITION. THE CONTACT STATED THAT THE INSTRUMENT PANEL LIGHTS WERE NOT BRIGHT ENOUGH, AS A RESULT HE COULD NOT READ ANY OF THE INSTRUMENTS. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT IT WAS NORMAL AND THEY COULD NOT ALTER THE DESIGN OF THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE SINCE IT WAS NOT CONSIDERED A DEFECT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 500 AND THE CURRENT MILEAGE WAS 33,000.
TL* THE CONTACT OWNS A 2010 FORD EXPEDITION. WHILE DRIVING 70 MPH ON A RAINY DAY WATER WAS LEAKING IN FROM THE BACK REAR WINDOW. THE CONTACT STATED THE WATER IMPAIRED HER VISION. SHE STATED SHE HAD TO PULL OVER TO THE SIDE OF THE ROAD AND CLEAN THE REAR WINDOW. THE VEHICLE WAS TAKEN BACK TO THE DEALER ON SEVERAL OCCASIONS, THE DEALER HAS ADJUSTED THE WINDOW AND REPLACED THE SEAL ONCE. THE MANUFACTURE STATED THEY HAVE NO FIX FOR THE PROBLEM AND THEY WILL NOT TAKE THE VEHICLE BACK. THE FAILURE MILEAGE WAS 8,900 AND THE CURRENT MILEAGE WAS 22,681.
POOR HEADLIGHTS. *TR
TL*THE CONTACT OWNS A 2010 FORD EXPEDITION. THE CONTACT TEST DROVE ANOTHER 2010 EXPEDITION VEHICLE AND NOTICED THAT THE HEAD RESTRAINT WAS POSITIONED WHERE HER HEAD AND CHIN IS HITTING HER CHEST. FORD LET HER KNOW THAT THE 2010 VEHICLE WILL BE DIFFERENT WHERE NOW SHE HAS TO POSITION IT WHERE SHE CAN OBSERVE TRAFFIC IN AN UNCOMFORTABLE POSITION . SHE HAS EXPERIENCED PAIN TO HER NECK AND CHEST. THE DEALER WAS CONTACTED AND THEY STATED THAT THEY COULD NOT MAKE AN MODIFICATIONS SINCE THEY WERE NOT APPROVED FOR THE SAFETY STANDARDS. THE FAILURE MILEAGE WAS 2 AND THE CURRENT MILEAGE WAS 5800. UPDATED 05/06/10. *LJ UPDATED 06/25/10.*JB
TL* THE CONTACT OWNS A 2010 FORD EXPEDITION. THE CONTACT STATED THAT THE FRONT DRIVER AND PASSENGER HEAD RESTS ARE AT AN ACUTE ANGLE. THIS ANGLE DISABLED THE OCCUPANTS FROM BEING PROPERLY POSITIONED IN THE SEATS. HE NOTIFIED THE MANUFACTURER; HOWEVER, HE WAS ADVISED BY A REPRESENTATIVE THAT THE ANGLE WAS THE NORMAL DESIGN OF THE VEHICLE. THE FAILURE MILEAGE WAS 3 AND THE CURRENT MILEAGE WAS 154. UPDATED 10/13/09.*JB
NHTSA source checks for this vehicle year
Checks are recorded separately for each dataset, not for the whole page. Dates use UTC. A missing check date does not mean no records exist.
Vehicle import recorded: May 4, 2026. This is the stored import date, not confirmation that every source was successfully refreshed.