2013 Ford Expedition Speed Control & Cruise Problems

2/13/19- Ford Issued Recall on 2013 Ford Expedition for OSS failure and downshift 2/20/19- I go to the Preston Ford Mazda dealership, Maryland. I view and test drive a 2013 Ford Expedition, during the test drive the RPMs ran high on the Expedition and it felt sluggish and “off” crossing a road, and at one point it jumped, and the wrench symbol came on as we were returning. My concern was shrugged off by my salesman, as he said ‘maybe Fords are just like that’. As we returned, and had the issue with the wrench symbol, salesman advised me “ well when you came and interrupted as they were just getting this thing checked out and tested.” 2/19/19 When I returned following days to purchase, the vehicle was not ready. It turned out the battery had died and they had some other issue with a “computer code”. They put in another battery on hand, and told me I should now be “good to go”, knowing that I was in desperate need of a vehicle, and would likely be trusting if they told me it was now repaired. At this point we were within manufacturer’s warranty, and under 60k miles. -was never informed that there was a recall issued by Ford that EXACTLY applied to our vehicle, and to the issue I Reported during my test drive, under warranty, and Preston Ford Mazda never correctly repaired the issue as they stated, which was reported within all Ford and recall time and mileage requirements. [XXX]-while driving suddenly speedometer went out, the gas gauge stopped working, and then, a moment later while trying to figure that out, the vehicle jumped and shuddered/stopped and the RPMS went wild, revving. Almost hit cars, but was able to pull to the side of highway. Upon turning the vehicle off and restarting, normal operation resumed, but issue with the wrench symbol, gauges, RPMs revving and vehicle jump/stop has now happened repeatedly, leaving me with no safe transportation for my large family. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Vehicle suddenly loses power the wrench light comes on and the vehicle will not go when pushing the accelerator. The vehicle has to be turned off and restarted before it becomes mobile again.

TL* THE CONTACT OWNED A 2013 FORD EXPEDITION. THE CONTACT STATED THAT WHILE DRIVING ABOUT 65 MPH IN THE RAIN, THE VEHICLE FLIPPED OVER (UPSIDE DOWN) AND SPUN WITHOUT IMPACT AND NO WARNING. ALL THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE DRIVER AND THE FRONT PASSENGER SUSTAINED MINOR CUTS AND BRUISES AND WERE TREATED BY THE PARAMEDICS AT THE SCENE AND RELEASED, WITHOUT GOING TO THE EMERGENCY CENTER. THE VEHICLE WAS DAMAGED AND WAS TOWED TO A POLICE IMPOUND, WAITING FOR THE INSURANCE COMPANY. THE CONTACT RECEIVED AN UNKNOWN RECALL (19B05) FROM THE MANUFACTURER VIA "CUSTOMER SATISFACTION PROGRAM": THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS CALLED BUT NO ONE ANSWERED THE PHONE. THE FAILURE MILEAGE WAS APPROXIMATELY 72,000.

CRUISE CONTROL SELF ENGAGES AND ACCELERATES. TAPPING BREAK OR PRESS THE OFF SWITCH WILL DEACTIVATE, BUT CRUISE WILL CONTINUALLY SELF ENGAGE.

WHILE DRIVING (SPEEDS RANGING FROM 25MPH- 70MPH) THE CRUISE CONTROL ON OUR 2013 FORD EXPEDITION LIMITED EL WILL SELF ENGAGE. TAPPING THE BREAKS AND HITTING THE CRUISE CONTROL "OFF" SWITCH WILL TEMPORARILY DEACTIVATE CRUISE CONTROL BUT IT WILL REENGAGE WITHOUT DRIVER ENGAGING CRUISE CONTROL ACCELERATING THE CAR. THIS HAS HAPPENED MULTIPLE TIMES EVEN AFTER TURNING OFF AND RESTARTING THE CAR (AND ACROSS MULTIPLE DAYS).