1997 Ford Explorer Complaint Log

I HAVE A 1997 FORD EXPLORER SPORT AND IT IS DOWN FOR THE SECOND TIME WITH A TIMING CHAIN PROBLEM. THE FIRST WAS WHEN I BOUGHT THE USED VEHICLE IN 1999 FROM A CAR LOT IN LYNNWOOD, WA IT HAD 49,000 MILES ON IT AND IT NEED THE TIMING CHAIN ASSEMBLY REPLACED. NOW 4 YEARS LATER IT IS SITTING AT A SHOP NEEDING A SECOND TIMING CHAIN ASSEMBLY REPLACED. IT SEEMS VERY ODD THAT THIS WOULD OCCUR TWICE WITH A VEHICLE IN ITS LIFE TIME. THE VEHICLE ORIGINATED FROM CANADA IN 1996, SO I AM NOT SURE IF IT HAD THE CORRECT MILEAGE WHEN I PURCHASED THIS VEHICLE. THE BILL IS MINIMUM $4500.00 AND THE VEHICLE IS ONLY WORTH LIKE $6000.00 IN WORKING ORDER. VERY DISAPPOINTED IN FORD PRODUCTS, THEY ARE NOT BUILT TO LAST. *CB

WHILE DRIVING AT 35 MPH CONSUMER HEARD A NOISE, THEN VEHICLE STALLED. THE SPARK PLUGS BLEW OUT. AN INDEPENDENT TECHNICIAN INDICATED THAT ENGINE CYLINDER NEED TO BE REPLACED. *AK

TO BEST DESCRIBE MY PROBLEM IS THAT THE CAMSHAFT BROKE OFF RIGHT AT TIMING PULLEY.THIS BREAK CAUSE THE SERPENTINE BELT TO WRAP AROUND ALL THE OTHER COMPONENTS. I WAS TRAVELING ALONG THE EXPRESS WAY AT 65 MPH, WHEN I LOSS OF POWER STEERING, AND A LOSS CONTROL OF THE VEHICLE FOR A PERIOD OF TIME UNTIL I REGAIN CONTROL. *AK

DRIVER'S SIDE REAR DOOR COULD NOT BE OPENED FROM THE INSIDE. DEALER WAS NOT NOTIFIED AT THIS TIME. *AK

MY 1997 FORD EXPLORER HAS AN INTAKE MANIFOLD FAILURE. I UNDERSTAND BY READING MANY MESSAGE BOARDS AND OTHER COMPLAINTS ON THE INTERNET THAT FORD HAS RECALLED THIS ITEM ON SOME VEHICLES BUT NOT ALL. I REALLY CAN'T BELIEVE THAT FORD WOULD ACTUALLY USE A PLASTIC INTAKE ON ANYTHING. I BELIEVE IT IS A BREAK DOWN IN JUDGEMENT AND FORD SHOULD BE RESPONSIBLE FOR THE REPLACEMENT OF THIS PART.*AK

THE DRIVER'S SHOULDER HARNESS WILL NOT UNBUCKLE. I WOULD LIKE TO KNOW IF THERE HAVE BEEN SIMILIAR PROBLEMS REPORTED TO NHTSA. THE LOCAL FORD DEALER HAS SPECIAL ORDERED THE PART (FMC F87Z 7861203 AAA).*AK

TRANSMISSION OUT BEFORE I REACHED 87,000 MILES. WHEN MY HUSBAND CHANGED THE TRANSMISSION FLUID, LARGE CHUNKS OF METAL CAME OUT. THE PROBLEM OCCURED WHEN DRIVING HOME FROM KROGERS AND VEHICLE DID NOT SHIFT OUT OF 2ND GEAR, RMPS WENT UP PAST 4000, THEN VEHICLE WOULD LOSS POWER. WOULD TAKE MY FOOT OFF GAS TIL RMPS 0, THEN REPEAT THIS CYCLE FOR MY 5 MILES HOME. MY HUSBAND TOWED VEHICLE TO PEFFLEY FORD OF DAYTON, OHIO ON DEC 24, 2003. THEY SAID THIS IS NORMAL FOR THAT MANY MILES, BUT ACCORDING TO MY SEARCH, THIS IS NOT. FORD TRANSMISSIONS HAVE BEEN PROBLEMS FOR OTHER BUYERS. COULD HAVE BEEN FATAL IF I WAS ON INTERSTATE. WE ARE BEING CHARGE $2100 FOR A NEW TRANSMISSION, TODAY IS JAN 1, 2004 AND I DON'T EVEN HAVE IT BACK.*AK

THE TRUCK'S OVERDRIVE LIGHT BLINKED AND THE ENGINE LIGHTS CAME ON. WHEN THIS OCCURRED THE TRUCK FAILED TO GO INTO OVERDRIVE AND THE # 3 CYLINDER MISFIRED. THE DEALERSHIP INDICATED THIS COULD BE CAUSED BY AUTOMATIC TRANSMISSION FAILURE. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. *NLM

HEATER/AC TEMPERATURE CONTROL. TEMPERATURE CONTROL DOOR IS STUCK IN THE POSITION FOR HEAT. HAVE TALKED TO DEALER THEY SAY INEXPENSIVE PART, LABOR FOR REPAIR IS ABOUT 7 HOURS TO BE CHARGED FOR. THIS DEALER HAS HAD OTHER COMPLAINTS AND FIXED SOME. CHECKED WITH OTHER DEALERS IN AREA, THEY GAVE SAME ANSWER AS TO COST AND COMPLAINTS. I AM TOLD THIS IS A PLASTIC BRACKET ON DOOR ASSEMBLY THAT BREAKS WHEN SERVO MOVES DOOR TO CONTROL HOT OR COOL AIR FLOW.*AK

WHILE DRIVING THE ABS ENGAGED, WHICH CAUSED THE TRUCK TO FLIP OVER. AS A RESULT THE DRIVER WAS EJECTED FROM THE VEHICLE, THEN TWO SECONDS LATER, THE VEHICLE CAUGHT FIRE. *JB THE CONSUMER CONTACTED THE MANUFACTURER ABOUT THE FAILURE BUT THE RESPONDED WITH A LETTER WHICH SAID " SORRY THERE IS NOTHING WE CAN DO FOR YOU AT THIS TIME." *NM

WHILE DRIVING THE VEHICLE, AUTOMATIC TRANSMISSION DOESN'T SHIFT PROPERLY AND ENGAGE FROM DRIVE TO NEUTRAL. DEALER HAS INSPECTED BUT WASN'T ABLE TO DUPLICATE OR CORRECT THE PROBLEM. PLEASE PROVIDE FURTHER INFORMATION. *PH

MY HEATER "SPLITTER DOOR" FAILED TO RELEASE HEAT ABOUT 4 MO. AGO AND IS STILL BRIKEN. I HAVEN'T HAD THE 700.OO TO FIX IT. *AK

CONSUMER RECEIVED RECALL 98060000 CONCERNING FUEL LINE RUPTURE; HOWEVER, THIS VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO VIN. WHILE ATTEMPTING TO CHARGE THE BATTERY, THE CONSUMER CONNECTED THE CABLE TO THE FUEL LINE BRACKET. THIS CAUSED THE FUEL BRAID TO OVERHEAT, CAUSING THE FUEL LINE TO RUPTURE. *AK

THE DIAL THAT CONTROLS THE HOT/COLD FEATURE OF THE HEATING/AIR-CONDITIONING UNIT IN MY 1997 EXPLORER MALFUNCTIONED. WHEN TAKEN IN TO DEALER THE SERVICE MANAGER TOLD ME THAT THEY HAVE BEEN SEEING ALOT OF THIS PROBLEM IN EXPLORERS AND THE SERVICE TECHNICIAN SAID HE WAS CONCERNED WITH IT HAPPENING IN HIS MOTHER'S CAR. *AK

TEMPERATURE CONTROL BLEND DOOR DOES NOT WORK PROPERLY. STUCK ON COLD. UNABLE TO DEFROST AND DEFOG WINDOWS. *LA

THE CONSUMER NOTICED THE DRIVER SIDE SEAT BACK RECLINED BACKWARDS AFTER OPENING THE DRIVER'S SIDE DOOR. PRIOR TO THIS INCIDENT, THE CONSUMER HAD INFORMED THE DEALERSHIP THAT THE SEAT WAS LOOSE AND ROCKED. THE DEALER PROVIDED NO ASSISTANCE. RECALL 03V281000 WAS ISSUED FOR THE HIGH BACK SEAT, HOWEVER, THIS VEHICLE WAS NOT INCLUDED IN RECALL DUE TO THE VEHICLE IDENTIFICATION NUMBER. *AK *SCC *JB

CANNOT ADJUST THE TEMPERATURE OF THE HEATING AND COOLING SYSTEM - ALWAYS BLOWS COLD AIR. I HAVE BEEN TOLD THE MANUFACTURER INSTALLED THE WRONG PARTS AT TIME OF PRODUCTION. THE PART FAILS AND THEN YOU CANNOT ADJUST THE TEMPERATURE - IT ALWAYS BLOWS COLD AIR. THIS, IT SEEMS TO ME, IS A SERIOUS SAFETY ISSUE AS IT IS IMPOSSIBLE TO KEEP WINDOWS CLEAR IN COLD CLIMATES. *LA

WHILE DRIVING DRIVER HEARD A LOUD NOISE COMING FROM THE FRONT OF THE VEHICLE. CONSUMER HAD THE VEHICLE TOWED TO A DEALERSHIP. MECHANIC INFORMED CONSUMER THAT WHEEL BEARINGS FAILED. *AK

HEATER BLEND DOOR HAS BROKEN, SO DEFROSTER DOES NOT WORK. DIFFICULTY SEEING OUT FRONT WINDOW IN COLD WEATHER. THIS APPEARS TO BE A COMMON PROBLEM, FOR WHICH I WAS QUOTED A $900 REPAIR. *LA

IN A ROLL OVER CRASH CONSUMER'S DAUGHTER WAS KILLED DUE TO REAR SEAT BELT BUCKLE DISCONNECTING, AND SHE WAS EJECTED FROM FRONT WINDSHIELD.*AK

DEFROSTER DOES NOT DEFROST/DEFOG WINDSHIELD DUE TO THE HEAT/AC BLEND DOOR BEING BROKEN. COMMON PROBLEM FOR FORD EXPLORERS. FORD IS REMISS IN NOT RECALLING THE VEHICLE TO FIX THIS HAZARDOUS CONDITION. *JB

ENGINE CRANK BROKE OFF AT PULLEY. NO PREVIOUS WARNING, IT HAPPENED WHILE DRIVING AT LOW SPEEDS. 110 MILES ON ENGINE AT TIME OF CATASTROPHIC FAILURE. DEALERSHIP LAUGHED AT REQUEST FOR REPAIRS, "WARRANTY EXPIRED". I PAID FOR NEW "REBUILT ENGINE" COST= $3000.00. *NM

THERE SEEMS TO BE A BURNING RUBBER SMELL COMING FROM THE RIGHT REAR WHEEL WELL. *JB

LAST FALL WE NOTICED THAT THERE WAS A "BURNING RUBBER SMELL" COMING FROM THE REAR RIGHT WHEEL WELL. IT ONLY SEEMD TO MANIFESTS ITSELF WHEN WE DROVE ON THE HIGHWAY AT AN APPROXIMATE SPEED OF 60 MPH. WHEN WE DROVE ON THE CITY STREETS AT THE POSTED RATE OF SPEED, WE FOUND THERE WAS NO SMELL WHATSOEVER. WE HAD OUR MECHANIC CHECK THINGS OUT AND LATER OUR LOCAL TIRES PLUS, IN BOTH INSTANCES NOTHING WAS FOUND. TODAY WE WENT TO OUR LOCAL FORD DEALER AND HAD THEM CHECK IT OUT AND THEY FOUND NOTHING. THIS WORRIES US, FOR RECENTLY ON THE LOCAL NEWS THERE HAVE BEEN REPORTS OF CAR FIRES AND I JUST HAPPENED TO VIEW ONE OF THE VIDEOS THAT SHOWED ONE OF THE VEHICLES ON FIRE. IT WAS A FORD EXPLORER AND THE SOURCE OF THE FIRE WAS COMING FROM THE RIGHT REAR WHEEL WELL. I HOPE THIS INFORMATION HELPS YOU FIND EXACTLY WHAT'S GOING ON WITH THIS RIGHT REAR WHEEL WELL. P.S. THE WHEEL IS FINE.*AK

LOSS OF REVERSE. FAILURE OF BEARING RACE ABOVE VALVE BODY CAUSED FLUID TO BE PORTED TO BOTH FORWARD AND REVERSE DRIVE AT SAME TIME. WHEN REVERSE WAS SELECTED, THE VEHICLE WOULD ONLY TRAVEL IN REARWARD DIRECTION TWO TO THREE FEET BEFORE BINDING AND ALL MOTION CEASED. DRIVE FORWARD WAS NOT ADVERSELY EFFECTED BEFORE THE REPAIRS WERE COMPLETED. FORD MOTOR COMPANY RECOMMENDED THE REPLACEMENT OF THE TRANSMISSION WITH A REBUILT UNIT AT THE COST OF $2800. WITH ONLY 61000 MILES ON THE VEHICLE, I OPTED FOR A SECOND OPINION. A RELIABLE TRANSMISSION SHOP DIAGNOSED THE PROBLEM WITH THE "EXPLODER" TRANSMISSION AND COMPLETELY REBUILT THE UNIT FOR HALF THE FORD REPLACEMENT COST. *LA

NHTSA# 03-V-281-000 ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH HIGH BACK SEATS, THE UPPER BOLT ON THE DRIVER'S SIDE HIGH BACK SEAT, THAT ATTACHES THE SEAT RECLINER MECHANISM TO THE SEAT BACK FRAME, COULD FRACTURE. THE CONSUMER HAS THE SAME PROBLEM. *PH

THE VEHICLE AUTOMATICALLY POPPED INTO 4X4 MODE WITHOUT WARNING. WHEN THAT HAPPENED THE VEHICLE MADE A LOUD GRINDING NOISE AND STOPPED IN THE MIDDLE OF TRAFFIC. *NLM THE VEHICLES WIPERS ALSO BECAME INOPERABLE. THE WINDOWS COULD NOT BE OPENED. THE INTERIOR LIGHTS FAILED. IT WAS LATER DETERMINED THAT ALL THESE FAILURES WERE AS A RESULT OF A FAULTY GEM MODULE. THE MODULE HAS BEEN RECALLED IN CANADA. *TS *NLM

WHILE DRIVING AT A LOW SPEED IN THE DRIVEWAY SPARE TIRE DETACHED FROM VEHICLE. DRIVER FOUND THE CABLE THAT WAS HOLDING THE TIRE, IT LOOKED SHREDDED. *AK

BLEND DOOR FAILURE ON AUTOMATIC CLIMATE CONTROL MODULE. REPLACED AT A COST OF OVER $700. THIS IS A KNOWN AND COMMON FAILURE ON THIS CAR AND SHOULD BE COVERED BY A RECALL BUT IS NOT. *JB

TRANSFER CASE FAILED WITH NO APPARENT PROBLEMS. WHEN TAKEN APART BY TECH. IT LOOKED PERFECTLY FINE. MUST HAVE COMPLETE REPLACE OF TRANSFER CASE, CAN'T JUST CHANGE PARTS. MSN AUTO-TECS BRINGS UP A NUMBER OF MECHANICS WHO FOUND SAME PROBLEMS. FORD HAS BUILT BETTER AFTER MARKET REPLACEMENT BUT NEVER NOTIFIED ANYONE OF THIS PROBLEM. SOME MECHANICS SAY THAT CUSTOMERS HAVE BROUGHT IN WITH THIS PROBLEM AND THEY HAVE NEVER ENGAGED THEIR 4X4.

FAR LEFT DASH LIGHTS AND LIGHTS BEHIND INDICATORS ON LEFT SIDE OF STEERING WHEEL WENT OUT SHORTLY AFTER RECEIVING THE VEHICLE IN 1998; THIS WAS REPAIRED UNDER WARRANTY; THE LIGHTS WENT OUT AGAIN SOMETIME AFTER THE WARRANTY PERIOD EXPIRED. THE SOUND SYSTEM AMPLIFIER GOES OUT INTERMITTENTLY WITH NO DISCERNIBLE CAUSE; THIS HAS GONE ON FOR YEARS; THE DEALER SAYS IT WOULD COST OVER $600 TO REPLACE THE AMPLIFIER. *TR

VEHICLE DEVELOPED UNDERCARRIAGE PROBLEMS AND CAUGHT ON FIRE. *MR *SC *JB

BROKEN FRONT SEAT LATCH ON 1997 EXPLORER SPORT FROD MOTOR CO ACKNOWLEDEGES PART DEFECT (REFER TECHINACAL SERVICE BULLETIN 98-25-15) BUT DOES NOT FEEL THAT THEY SHOULD REPLACE PART BECUSE A RECALL WAS NOT ORDERED.*AK I HAVE SEEN ARTICLES ON THE WEB ABOUT THIS BEING A WARRANTY REPAIR BUT FORD WILL NOT HONOR ON VEHICLE

CONSUMER TOOK VEHICLE INTO INSPECTION STATION AND DIDN'T PASS INSPECTION BECAUSE OF THE TIMING BELT WAS MAKING NOISE. DEALER STATED IT WOULD COST ABOUT $1500.*AK

CONSUMER STATES THAT AFTER DRIVING VEHICLE KEYS CAN BE REMOVED AND VEHICLE WILL STILL OPERATE AS THOUGH KEYS ARE STILL IN IT. ALSO, VEHICLE WILL START UP ON ITS OWN BEFORE THE KEY IS INSERTED.*AK

CONSUMER STATED THAT WHILE DRIVING AND WITHOUT WARNING REAR WINDOW SHATTERED. DEALER NOTIFIED. *AK

I HAVE EXPERIENCED LOSS OF POWER IN THE ENGINE IN MY 1997, FORD\EXPLORER(PURCHASED USED, IN JUNE OF 1999) CAUSING ME TO LOSE MY BRAKES WHILE DRIVING, I HAVE TAKEN THIS VEHICLE TO SEVERAL MECHANICS (FOR DIAGNOSIS) AND HAVE BEEN TOLD THAT THIS IS A RECURRING PROBLEM, THAT FORD KNOWS ABOUT, AND THAT THERE IS SOMETHING DEFECTIVE IN THE TIMING SYSTEM, AND I SHOULD TAKE IT TO THE DEALER, FOR FURTHER DIAGNOSTICS, AFTER TAKING IT TO THE DEALER I WAS TOLD, THAT THE TIMING CHAIN AND TIMING CASETTE HAD WENT AND THAT THERE HAD BEEN A SERVICE BULLETIN OUT PERTAINING TO THIS PROBLEM AND THAT OWNERS HAD BEEN NOTIFIED, HOWEVER I WAS NEVER NOTIFIED THAT THERE WERE PROBLEMS WITH THE ENGINE IN THIS VEHICLE, THE DEALER ALSO TOLD ME THAT IT WOULD COST ME $4500.00 FOR A REMANUFACTURED ENGINE-REPLACEMENT BECAUSE THE CAR WAS BEYOND THE MILAGE OF THE SERVICE BULLETEN. AFTER PAYING $28,000.00 FOR A VEHICLE, AS A CONSUMER I WOULD NOT EXPECT TO BE SUBJECT TO REPETITIVE SAFETY CONCERNS FOR SELF, FAMILY AND THE PUBLIC AT LARGE, ESPECIALLY WHEN THE MANUFACTURER KNOWS OF THE DEFECTIVE PRODUCT (1997 EXPLORER), AND THEN TOLD THAT I MUST PAY THE AMOUNT IT WOULD COST FORA DOWN PAYMENT ($4500.00) ON A NEW VEHICLE, JUST TO KEEP MY INVESTMENT SAFELY ON THE ROAD. EVERYTIME I HAVE TAKEN THIS VEHICLE TO THE DEALER I HAVE BEEN ROBBED OF MY FINANCES AND DIGNITY. I SHOULD NOT HAVE TO KEEP PAYING FOR REPAIRS OF THIS CAR, WHEN FORD KNOWS THEY HAVE MANUFACTURED A DEFECTIVE PRODUCT. THIS IS NOT THE FIRST TIME I HAVE HAD TO TAKE THIS VEHICLE TO THE DEALER FOR EXPENSIVE REPAIRS FOR DEFECTS THAT FORD KNOWS ABOUT AND REFUSES TO TAKE RESPONSIBILITY FOR.MERICAN AUTO MANUFACTURERS WANT TO KNOW WHY THE AMERICAN CITIZEN HAS STOPPED BUYING AMERICAN CARS? WELL THE ANSWER IS SIMPLE. WE WANT TO GET WHAT WE ARE PAYING FOR ($28,000.00 WORTH)!! AND FORD AUTO MANUFACTURER, IS NOT GIVING US WHAT WE ARE PAYING FOR... INSTEAD THEY ARE TAKING US TO THE CLEANERS FINANCIALLY.. *AK

AIR CONDITIONER DOES NOT COOL AND DRIVER SIDE LOCK DOES NOT WORK. *AK

RIGHT REAR WHEEL DETACHED FROM 1997 EDDIE BAUER EXPLORER ON FREEWAY NEAR RAWLINS WYOMING ON 7-3-03 THE RATE OF SPEED WAS APPROX. 70 MPH THE REAR TIRES WERE REPLACED ABOUT 4000 MILES PRIOR TO THE INCIDENT. I WITNESSED THE INSTALLER TORQUE THE LUGNUTS TO SPECS.*AK

DRIVER'S SEAT BELT BUCKLE FAILED TO UNLATCH. THE CONSUMER HAD TO USE A SCREW DRIVER TO PRY IT OPEN. *AK *SCC *JB

IN MANY OCCASIONS I HAD TURNED OFF THE CRUISE CONTROL AND THE CAR HAD CONTINUE TO ACCELERATE. MY GAS PEDAL HAS GOTTEN STUCK TOO MANY TIMES. WELL TODAY WAS THE BEST OF ALL. MY CAR FELT FOR A FEW DAYS THAT IT DID NOT ACCELERATE WHEN I PRESSED ON THE PEDAL. I TOOK IT IN YESTERDAY TO HAVE THE OIL CHANGED AND SEE WHAT THE MATTER WAS. NOTHING WAS FOUND WRONG WITH THE CAR BY THE MECHANIC. WELL, TODAY I FOUND OUT WHAT THE MATTER WAS. AS I WAS DRIVING ON MY WAY TO MY SON'S DAYCARE THE ACCELERATOR PEDAL CAME OFF THE FLOOR. I HAD NO PEDAL. I PULLED TO THE SIDE AND INDEED THE CABLE AND PEDAL WERE LAYING ON THE FLOOR. I MANAGED TO GET TO THE MECHANIC BY TRYING THE CAR TO MOVE. THE MECHANIC SAID THAT THE CABLE SNAPPED AND THAT IT HAD TO BE REPLACED. *NLM

VEHICLE ACCELERATED AT AN UNSAFE SPEED. *TT

THE VEHICLE STARTED TO MAKE LOUD NOISE, THE CONSUMER LEARNED THERE WAS A RECALL, BUT THE RECALL NOTICE WAS PROBABLY MAILED TO THE ORIGINAL OWNER. *JB

PREPARING TO BRAKE FOR A CORNER ON A RAINY NIGHT, THE ANTI-LOCK BRAKES LOCKED THE WHEELS AND SLID ME INTO AN ONCOMING TRAFFIC LANE AT ABOUT 35 MILES PER HOUR. THE ONCOMING VEHICLE SWERVED AND AVOIDED A HEAD ON COLLISION WITH ME. ABOUT 20 SECONDS LATER DOWN THE ROAD THE ANTI-LOCK BRAKES LOCKED AGAIN AS I TURNED INTO MY DEVELOPMENT AND AGAIN I SLID. VEHICLE HAS BEEN SERVICED THROUGH ITS LIFE AND HAS A LITTLE OVER 52,000 MILES ON IT. I COULD BE DEAD RIGHT NOW HAD I NOT BEEN A SLOWER HIGHWAY. IT APPEARS THIS PROBLEM HAS EXISTED SINCE THE VEHICLE WAS PRODUCED AFTER READING ALL OF THE COMPLAINTS ON THIS SITE. *JB

WHEN APPLYING BRAKES VEHICLE LURCHES FORWARD. DEALER NOTIFIED.*AK

SAFETY COMPLAINT INVOLVING A STUCK ACCELERATOR ON A 97 FORD EXPLORER. THE INCIDENT OCCURRED ON A COUNTY ROAD, WHILE TRAVELING A 50 MPH, WHEN A ATTEMPT WAS MADE TO SLOW DOWN THE VEHICLE AS IT APPROACHED AN INTERSECTION. AFTER SEVERAL ATTEMPTS TO APPLY BRAKES FAILED, I WAS ABLE TO MANEUVER THE VEHICLE TO THE RIGHT SHOULDER AND STOP IT BY SWITCHING OFF THE ENGINE. SEARCHING TO FIND THE SOURCE OF THE PROBLEM, I REACHED FOR THE ACCELERATOR PEDAL, WHICH WAS LOOSE AND SUBSEQUENTLY DANGLED IN MY HAND. THE VEHICLE WAS TOWED TO NORTH COUNTY FORD, VISTA CA., WHERE IT WAS REVEALED THAT"BROKEN ACCELERATOR BRACKET WELDS" WERE THE SOURCE OF THE PROBLEM. THE CAR WAS THEN REPAIRED AT A COST OF $132.89. ON MONDAY MAY 12 AND AGAIN ON TUESDAY MAY 13, I CALLED FORD MOTOR CO. CONSUMER SERVICE (800) 392-3673, TO REPORT WHAT I BELIEVE IS A SAFETY DEFECT IN THE VEHICLE AND TO REQUEST A REIMBURSEMENT FOR THE REPAIR. I WAS TOLD BY THE FORD REPRESENTATIVES THAT THE "INCIDENT" WOULD BE REPORTED TO THEIR ENGINEERING DIVISION, BUT SINCE THERE WERE NOT ANY RECALLS ON CASES SUCH AS THIS, THEY WOULD NOT COVER THE COST OF REPAIR. I CERTAINLY TAKE EXCEPTIONAL TO THEIR FINDING AND EXPRESSED MY DISAGREEMENT. THEREFORE, I REQUEST YOUR AGENCY TO LOOK INTO THIS INCIDENT AS I FEEL THERE IS A POTENTIAL HAZARD TO PUBLIC SAFETY AND TO HELP DETERMINE WHETHER OR NOT I AM DUE REIMBURSEMENT FOR THE COST OF THE REPAIR OF THIS DEFECT. *JB

WHILE DRIVING THE CONSUMERS VEHICLE CAUGHT ON FIRE UNDER THE DASH. IT WAS LATER DETERMINED THAT THE CONSUMER NEVER RECEIVE A RECALL NOTICE RELATED TO THIS FAILURE BECAUSE SHE MOVED BUT THE MAIL WAS LATER ROUTED TO HER. THE CONSUMER WANTS TO KNOW WHAT ACTION CAN BE TAKEN SINCE THE RECALL HAS EXPIRED. *NLM

THE VEHICLE WAS SERVICED ON 4/1/03 FOR THE CHECK ENGINE LIGHT. ON 4/14/03 CONSUMER ENTERED A PARKING LOT AND TURNED OFF VEHICLE IGNITION. CONSUMER RESTARTED THE VEHICLE, HEARD A THUMP, AND NOTICED THE BATTERY INDICATOR LIGHT WAS ILLUMINATED. THE DEALER DIAGNOSED THAT THE SERPENTINE BELT POPPED. *NLM

IDLE NOT RETURNING AFTER CRUISE CONTROL WAS DISENGAGED AND BRAKES WOULD NOT WORK. CRUISE CONTROL KEPT ACCELERATING. MY THREE CHILDREN WERE IN THE CAR, WAS ABLE TO STOP THE CAR BY PUTTING IT IN NEUTRAL, AT THAT POINT THE BRAKES WORKED. PULLED TO THE SIDE OF THE INTERSTATE AND SHUT THE CAR OFF. WHEN TRYING TO START CAR AGAIN, ENGINE REVVED TO THE POINT WHERE IT SOUNDED LIKE IT WAS GOING TO BLOW UP. *NLM

SEAT BELTS IN BACK SEAT AND SPEED CONTROL WILL NOT CANCEL AFTER BEING SET. A LADY HAD LATCH HER SEAT BELT IN THE RIGHT REAR SEAT,AND IT WOULD NOT RELEASE HAD TO CUT THE BELT TO GET HER OUT.*AK