2002 Ford Explorer Complaint Log

CONSUMER STATES WHILE BACKING OUT OF GARAGE REAR END WINDOW AND DOOR ASSEMBLY OPENED WITHOUT WARNING, RESULTING IN DAMAGE TO DOOR AND GLASS.*JB

WHILE DRIVING VEHICLE IS MAKING A LOUD NOISE IN THE REAR DUE TO SUSPENSION PROBLEMS. DEALER CONTACTED. PLEASE ADD VIN. *AK

WHEN STOPPED AT LIGHT VEHICLE MAKES A LOUD HUMMING NOISE. TOOK TO DEALER, AND DEALER COULDN'T IDENTIFY PROBLEM. *AK

WHILE DRIVING 30 MPH AND WITHOUT WARNING A HEAD ON COLLISION OCCURRED WHICH RESULTED IN A FIRE.*AK *YH

CONSUMER STATES THE SMOKY REARVIEW MIRROR OBSCURES THE VIEW OUT THE REAR WINDOW. *YD

"ELECTRO-CHROMATIC" INSIDE REAR VIEW MIRROR - OBSCURES FORWARD VISION - PARTICULARLY IN TURNS TO THE RIGHT AND AT INTERSECTIONS.*AK

WHILE DRIVING AT HIGHWAY SPEEDS HEADLIGHTS WENT OUT. DEALER HAS REPLACED HEAD LAMP CONTROL AND HEAD LAMP RELAY. PLEASE PROVIDE FURTHER INFORMATION.*AK

WHEN AT STOP SIGN OR SWITCHING FROM BRAKE TO GAS PEDAL TRUCK WOULD ROLL EITHER FORWARD OR BACKWARDS BECAUSE OF TRANSMISSION HESITATION. TRANSMISSION HAS BEEN REPLACED BEFORE THREE OTHER TIMES. PLEASE DESCRIBE DETAILS. *AK

DRIVING ON HIGHWAY 70 MPH SWERVED TO AVOID A TIRE IN ROAD CAR OVER STEERS, YOU MUST TURN BACK THE OPPOSITE WAY THEN YOU ARE OUT OF CONTROL IN THAT DIRECTION. ANY SUDDEN MANUVER YOU ARE OUT OF CONTROL. I TOOK THE TRUCK TO FORD SERVICE THEY SAID "YOU HAVE A SHORT WHEEL BASE, THAT WILL GET YOUR ATTENTION"*AK

THE TRUCK SEEMS TO HAVE A TIRE OR SUSPENSION HOP/CHATTER AFTER GOING OVER ALL TYPES OF BUMPS SMALL/LARGE, DOES NOT SEEM AFFECT THE DRIVING ABILITY BUT IT IS ANNOYING. ANY OTHER COMPLAINTS ON THIS? ALSO COULD NOT LOCATE DOT # ON TIRES, MADE IN CANADA.*AK

WHEN TRANSMISSION SHIFTING, JERKY, VIBRATING FEEL. VEHICLE IS IN FOR IT'S 8TH VISIT. TOTAL DOWN TIME HAS BEEN IN EXCESS OF 6 WEEKS. NUMEROUS ATTEMPT TO REPAIR AS FOLLOWS: DOWNLOAD OF PROGRAM- 3 TIMES, FLUSH OUT TRANSMISSION, REPLACE FILTERS, ADJUST TRAMSMISSION, REPLACE SPRING IN TRANSMISSION, REPLACE TORCH CONVERTER, TEAR DOWN TRANSFER CASE, REPLACE GEARS. I AM IN PROCESS OF NEGOTIATING WITH FORD TO HAVE THEM BUY BACK VEHICLE.*AK

CONSUMER STATES OF HAVING PROBLEMS WITH THE AIR BAG LIGHT REMAINING ON WHILE DRIVING. DEALER WAS CONTACTED. TS

THE OWNER STATES THE TRUCK VEERS SIDE TO SIDE NOT KEEPING A STRAIGHT DIRECTION. TRUCK HAS BEEN IN THE SHOP (8) TIMES FOR PROBLEMS WITH THE FRONT END OR STEERING. THE PARTS WERE REPLACED FROM THE STEERING TO A COMPLETE RACK AND PINION WITH DEFECT NOT CORRECTED. AN ENGINEER FROM FORD HAS ALSO INSPECTED THE TRUCK AND HAS DETERMINED THAT THERE IS NO PROBLEM. THE DEALERSHIP IS INSISTING THAT THE OWNER COME PICK THE TRUCK UP IN THE SAME CONDITION. PLEASE DESCRIBE DETAILS. MR

AIR BAG LIGHT COMES ON INTERMITTENTLY. CONTROL MODULE REPLACED THREE TIMES. HOWEVER PROBLEM STILL EXIST. VEHICLE IN SERVICE 5 OR 6 TIMES. *TT *NLM

THE PASSENGER DOOR HANDLE WAS REPLACED 4 TIMES, THE MECHANIC STATED THE GEAR INSIDE HANDLE WAS MADE OF PLASTIC AND WOULD CONTINUE TO BREAK. *JB

CONSUMER LOSS CONTROL OF THE VEHICLE WHICH RESULTED IN AN ACCIDENT, AND THE AIR BAGS FAILED TO DEPLOY, CONSUMER WAS INJURED.*AK *JB

LEASES A 2002 FORD EXPLORER. WAS NOTIFIED BY FORD FINANCE MANGER THAT IT WAS MANDATORY TO PURCHASE TWO INSURANCE POLICIES TOTALING OVER $1000. *AK *NLM

THE TRANSMISSION SLIPPED. FORD RECOMMENDED A REPLACEMENT WITH A REBUILT TRANSMISSION. THE VEHICLE WAS OUT OF WARRANTY. SCC *JB

WHEN THE BRAKES WERE APPLIED, THE VEHICLE SURGED FOWARD INTO ONCOMING TRAFFIC. *JB

THE VEHICLE ROLLED BACK, WHEN THE CONSUMER TOOK HIS FOOT OFF THE BRAKE. THE VEHICLE DID NOT STOP ROLLING UNTIL THE CONSUMER PLACED HIS FOOT BACK ON THE BRAKE. THE TRANSMISSION WAS REPLACED. *JB

WHILE DRIVING 45 MPH THE RIGHT REAR WHEEL LOCKED UP. THE DEALER WAS NOTIFIED AND SAID THE WHEEL BEARING SEIZED. *NLM

AIR BAG SERVICED 3X, BUT AIR BAG LIGHT CONTINUED TO ILLUMINATE. DEALER REPAIRED A LOOSE WIRE CONNECTION, DELETED A CODE IN HISTORY AND REPAIRED THE PASSENGER SIDE WIRING HARNESS. *TT

DRIVER SIDE DOOR WILL NOT CLOSE. CONSUMER WOULD HAVE TO CLOSE DOOR 4-5 TIMES TO LOCK DOOR. *AK

FUEL SYSTEM HAS A LEAK THAT RESULTS IN FUEL SPILLS, ALLOWING FUMES TO ENTER PASSENGER'S COMPARTMENT. DEALERSHIP CANNOT FIX PROBLEM.*AK

THE REAR AXLE LEAKED. WHICH WAS CAUSED BY THE RUBBER SEAL EATING INTO THE METAL OF THE AXLE PER MECHANIC. *AK THE REAR AXLE FAILED BETWEEN 17K MILES AND 30K MILES AND HAD TO BE REPLACED 3 TIMES. *SCC *JB

DRIVER'S SIDE SEAT BACK AND SEAT WERE NOT ATTACHED. DRIVER HAD TO CONNECT THE SEAT TO THE BACK UPON ENTRY. DEALER SAID THAT BOLT ATTACHED TO THE SEAT BACK FRAME FRACTURED. THIS COULD CAUSE AN ACCIDENT IF DRIVER LOST STEERING CONTROL OR TOOK FOOT OF PEDAL WHILE DRIVING. *AK

STEERING WHEEL VIBRATED WHILE DRIVING AT HIGHWAY SPEEDS. DEALER ATTEMPTED TO REPAIR THE VEHICLE, BUT WAS NOT ABLE TO REMEDY THE PROBLEM. DEALER DID NOT INFORM THE CONSUMER OF THE REPAIRS THAT WERE MADE. *AK

DRIVER SIDE SEAT BOTTOM CRACKED AND THE BACK BROKE WITHOUT VEHICLE BEING IMPACTED OR EXCESSIVE FORCE BEING APPLIED. *AK

CONSUMER STATED WHEN DEPRESSING THE BRAKES BRAKE PEDAL TRAVELED TO THE FLOORBOARD, CAUSING VEHICLE TO VIBRATE. *AK

WHEN THE CONSUMER OPENED THE HATCHBACK THE GLASS PORTION OF THE HATCH DETACHED FROM THE BACK OF THE TRUCK. THE DEALERSHIP INDICATED THAT STRESS CRACKS IN THE PANEL UNDERNEATH THE WINDOW CAUSED THE FAILURE. *AK *NLM

THE PASSENGER SIDE SEAT ROCKS BACK AND FORTH WHILE DRIVING. CONSUMER BELIEVES SOME BOLTS ARE LOOSE. *AK

FAX FOLLOW-UP LTR FM LANDY JOHNSON III (CA) SUBMISSION OF 20 COPIES OF COMPLAINTS FILED W/NHTSA RE BRAKE PROBLEMS W/THE 2002 FORD EXPLORER; REPLY TO PASADENA DIST OFC.*MR THE CONSUMER EXPERIENCED PROBLEM WITH THE BRAKES. THE CONSUMER RETURNED THE VEHICLE TO THE DEALER. *TS *NLM

WHILE HAVING FRONT BRAKE PADS REPLACED MECHANIC NOTICED THAT THE ROTORS RUSTED AND CRACKED. ALSO, THE REAR ROTORS ARE STARTING TO RUST . THE FRONT ROTORS WERE REPLACED. THE CAUSE OF THE RUST WAS UNDETERMINED.*AK

THE REAR TAILGATE HAS A WINDOW AND THERE IS A PART OF THE DOOR THAT GOES UP WITH THE WINDOW. CONSUMER NOTICED A CRACK FROM THE GLASS DOWN, AND ANOTHER CRACK STARTING TO FORM. CONSUMER IS AFRAID THE WHOLE WINDOW MAY FALL OUT WHILE ON THE HIGHWAY. *AK

VEHICLE IS EXPERIENCING A PROBLEM WITH THE AIRBAGS. THE AIRBAG LIGHT STAYS ON. OWNER SAYS THAT "IF VEHICLE IS IN AN ACCIDENT, AIR BAGS WILL NOT DEPLOY." VEHICLE WAS TAKEN BACK TO DEALERSHIP WHERE THEY WANT TO CHARGE OWNER $378.00 DOLLARS TO REPAIR BECAUSE VEHICLE IS NOT UNDER WARRANTY. PROVIDE FURTHER DETAILS. *PH

VARIOUS PROBLEMS WITH 2002 FORD EXPLORER.*MR THE LEFT SIGNAL WIRE INSULATION RUBBED THROUGH THE BOAT TRAILER. WHEN IT SHORTED OUT THE FUSE BLEW AFTER IT TOTALLY MELTED THE INSULATION OFF THE WIRES THROUGH THE TONGUE OF THE TRAILER ALL THE WAY BACK TO THE LEFT SIGNAL LIGHT. CONSUME NOTED THIS IS A SAFETY CONCERN, HAD THIS BEEN A CAMPER A FIRE WOULD'VE RESULTED. *PH

THE CONSUMER STATED THE GASOLINE FUMES ENTERED THE VEHICLE AFTER FILLING THE VEHICLE WITH GASOLINE. THIS PROBLEM OCCURRED INTERMITTENTLY. THE MANUFACTURER AND DEALER WERE CONTACTED. *AK *SC

WHILE DRIVING AT 45 MPH ON ICY ROAD CONSUMER LOST CONTROL OF THE VEHICLE, AND IT COLLIDED HEAD ON WITH AN EMBANKMENT. UPON IMPACT, AIR BAGS FAILED TO DEPLOY. CONSUMER WAS WEARING SEAT BELTS. CONSUMER'S HEAD STRUCK THE STEERING WHEEL, REQUIRING SEVERAL STITCHES. POLICE ARRIVED, BUT NO ONE WAS CITED. *AK

WHILE ACCELERATING PEDAL IS HARD TO PUSH AND IT MAKES A LOUD HISSING NOISE. DEALER ATTEMPTED TO REPAIR THE PROBLEM FOUR TIMES, BUT WAS UNABLE TO RESOLVE THE PROBLEM. *AK

THE CONSUMER COMPLAINED ABOUT A REAR HATCH BACK WINDOW PROBLEM. THERE WAS A CRACK AT THE BASE OF THE WINDOW APPROXIMATELY 8 INCHES WIDE. *AK *SC

CONSUMER COMPLAINED ABOUT AN AIR BAG PROBLEM. CONSUMER TOOK VEHICLE TO THE DEALER. THE SENSORS WERE CHANGED. HOWEVER, THE PROBLEM STILL OCCURS. *AK

CONSUMER COMPLAINED ABOUT AN AIR BAG LIGHTPROBLEM. IT KEPT COMING ON. CONSUMER TOOK VEHICLE TO THE DEALER. THE SENSORS WERE CHANGED. HOWEVER, THE PROBLEM STILL OCCURS. *AK

MUD, SNOW, DIRT, DEBRIS AND EXHAUST FUMES WAS ENTERING THE VEHICLE FROM UNDER THE DOOR. *PH FORD IS ALREADY AWARE OF THE PROBLEM AND CURRENTLY INVESTIGATING. *LA