2012 Ford Explorer Complaint Log

The contact owns a 2012 Ford Explorer. The contact stated that while driving at 25 mph, the steering wheel seized. The vehicle was taken to a dealer where it was diagnosed that the power steering wheel needed to be replaced however it was on backorder. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 240,000.

The contact owns a 2012 Ford Explorer. The contact stated that while driving at an undisclosed speed, the steering wheel seized. The vehicle was towed to the dealer and diagnosed with electric power-assisted steering (EPAS) failure. The contact was informed that the EPAS needed to be replaced. The dealer referred the contact to the manufacturer. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure but declined the EPAS replacement. The failure mileage was approximately 139,000.

while driving the car the following errors popped up Service Advance Trac and Service Power Steering Now, once errors popped the steering because difficult for driving without a large amount of pressure being applied for steering. I had children in the car and this could of become worse, but was thankful it was a straight shot to home. Fear is that this will happen to the next person driving with their children and it will be a more dangerous problem

While driving my automatic power steering light came on and I was unable to easily steer the vehicle either at the speed I was going nor when I slowed down. Thankfully there were not that many cars in the parking area I turned into as I was unable to park within lines of a parking space. I called aaa to tow the car home, but the steering functionality had returned. I do not feel safe driving until this is repaired. It has not yet been repaired.

At approximately 122,000 miles, my 2012 Ford Explorer had no power steering and error messages came up on the dash. It was towed to my local Goodyear where 7 error codes came up. They replaced the battery and 4 out of the 3 error codes went away but power steering was still locked up and not drive-able. They advised me I needed to take it to a Ford Dealership. Had to wait 2 weeks for an appointment at my local Ford Dealership where they advised me my Steering Gear needed to be replaced. After researching this, there was a recall on this. My vehicle fell under this recall, however it was just 5 months past the 10 year manufactures warranty expired. My local dealership advised me they tried to have it covered but Ford denied their request. How convenient that it was just 5 months outside of the expiration date. We called Ford customer care and they basically said "too bad". There are several hundred complaints on this SAFETY issue and Ford customer care said "it's NOT a SAFETY recall". How is this not a safety problem? So now I am out $3000 that I didn't have on a faulty vehicle.

My vehicle lost power steering on December 4th, 2021, 10 days after the extended warranty date. After waiting several weeks for my vehicle to be fixed my power steering rack was finally replaced. An independent mechanic replaced the power steering rack the first week of January, 2022. I picked up the vehicle on 011122 and it drove fine. Approximately 15 miles later, the service power steering message appeared and I lost power steering again.

When my car starts in the morning I receive a warning that the power steering is not working. I cannot turn the wheel and am at the point where I have to stop and start my car until the power steering comes back on. I am very concerned that this will happen while driving and I will be in a serious accident. I do not want to drive the car on the highway. I took this to Ford in Feb 2022 because Firestone informed me that there was a recall for this issue. Ford said the warning had been cleared after taking my car for about 3 days. This keeps happening so I called Ford twice in September 2022 and they told me the recall was expired. I took this to Lorentz this week and they confirmed the power steering issue and recall.

Upon starting the vehicle dash lights illuminate saying power steering assist faulty. Following this the hill descent and traction control lights illuminate with a faulty code and then abs. Car was scanned with multiple error codes and cleared but the problem reoccurs. Looking into recalls there is one of power steering but the car is outside of the warranty with having 177,000 miles and just over the 10 years. Reading other peoples reports this needs to be recalled, it’s putting lots of peoples lives at risk and they aren’t even aware of the problem ford fails to acknowledge.

The power steering on the vehicle stopped working while driving. The vehicle is currently at Ken Groody Ford in Redlands, CA (Formerly Redlands Ford). The vehicle gave a yellow Service Power Steering Soon indication and the steering became sluggish. Shortly after, within minutes, the indicator came on in red and the vehicle was unable to be effectively steered. This is the second time this has occurred on this vehicle. The first time was two years ago in November 2019 and was repaired at the same dealership.

The contact's husband owns a 2012 Ford Explorer. The contact stated that upon startup of the vehicle, the power steering assist had failed as the power steering assist fault warning light illuminated on the instrument panel. After another man attempted to steer the vehicle, the contact left the vehicle in the parking lot and got a ride home. The next day, the contract called for a tow; however, the power steering functionality returned. With the tow truck following behind her, the contact was able to drive the vehicle to an independent mechanic. After a diagnostic test was performed, the mechanic informed her that he was not authorized to service the vehicle and advised her to take the vehicle to a dealer. The contact was then able to drive the vehicle to a dealer where she was given an appointment for a diagnostic test. The contact was able to drive the vehicle home and was instructed by the dealer to not drive the vehicle until it was repaired. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 14V286000 (Steering). The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 110,000.

I had my vehicle taken to a local ford dealership for recall 14S06 in 2017. The computer was reprogrammed but nothing was replaced. I have had the "Power Steering Assist Fault" numerous times in the last 4 years but I never lost power steering. On December 3, 2021, I received the same message; however, on this occasion I did lose control of my power steering. Upon diagnosis, it appears my rack and pinion need to be replaced at 117000 miles and 10 days over program number 15N01.

The contact owns a 2012 Ford Explorer. The contact stated while driving approximately 20 MPH, the steering wheel became difficult to turn. The contact stated that the power steering assist warning light was illuminated. The vehicle was towed to a local dealer where it was diagnosed with needing the power steering rack replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact was informed that the VIN was not included in a recall. The failure mileage was approximately 106,000.

The contact owns a 2012 Ford Explorer. The contact stated that while driving at 70 MPH, the steering wheel locked up and was difficult to maneuver. The power steering assist fault message was displayed. The vehicle was taken to the dealer and diagnosed with rack and pinion failure with codes U3000-49, U3000-96, and U3000-72. The rack and pinion needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and informed the contact that the VIN was included in a recall for the steering however, the vehicle was 24 days past the 10-year warranty. The failure mileage was approximately 148,000.

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The contact stated that upon purchasing the vehicle, the trim on the lower part of the windshield detached and was loosened. The local dealer was not contacted. The vehicle was not diagnosed or repaired. Additionally, the contact stated that there was an abnormal sound coming from the steering wheel, while driving, while making left and right turns, and even while the engine was turned off. The contact stated that the failure had persisted. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 125,000.

The contact owns a 2012 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of electric power steering assist. The vehicle was taken to an independent mechanic who related the failure to NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was made aware of the failure and directed the contact to file a complaint with the NHTSA. The failure mileage was 133,837.

The contact owns a 2012 Ford Explorer. The contact stated that while driving at 15 MPH, the steering wheel locked inadvertently, causing him to lose control of the vehicle and the vehicle drove off the road. The contact depressed the brake pedal and was able to stop the vehicle. The warning message "Power Steering Failure" was illuminated. The contact was able to continue to drive the vehicle by forcefully steering the steering wheel. The vehicle was taken to the dealer where it was diagnosed that the steering gear needed to be replaced and the repair could be completed under the Customer Satisfaction Program: 15N01. The dealer submitted a claim to SSSC but the claim was denied. The manufacturer was notified of the failure and advised the contact that the vehicle should be repaired under the Customer Satisfaction Program: 15N01. The manufacturer contacted the dealer and the dealer resubmitted a claim to SSSC; however, SSSC denied the claim as the vehicle had exceeded 150,000 miles. The contact also referenced NHTSA Campaign Number: 14V286000 (Steering). The contact followed up with the manufacturer and was referred to NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 250,000.

Hazard Light switch is not functional. Hazard lights that are inoperable causes high risk for vehicle occupants and others on the road when traffic flow is altered. The issue has been reproduced by the dealer and another repair shop. The main symptom is the ability to not turn on the hazard lights. The issue first appeared Nov 2021

The contact owns a 2012 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 19V435000 (SUSPENSION) and 24V031000 (STRUCTURE); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact stated while driving 45 MPH, there was a loud sound of air coming from the windshield. There were no warning lights illuminated. The vehicle was not taken to a dealer or an independent mechanic to be diagnosed. The vehicle was not repaired. The dealer informed the contact that parts were not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 156,000. VIN tool confirms parts not available for NHTSA Campaign Number: 24V031000 (Structure). Parts distribution disconnect for NHTSA Campaign Number: 19V435000 (Suspension).

The contact owns a 2012 Ford Explorer. The contact stated while driving 10 MPH, the service power steering warning message was illuminated, and the vehicle became difficult to steer. The vehicle was taken to the dealer on three separate occasions for failure. The first time the vehicle was taken to the dealer, it was diagnosed that the rack and pinion were faulty. The dealer replaced the rack and pinion; however, the failure recurred. The vehicle was taken back a second time to the dealer, and the dealer cleaned the power steering connector. The failure recurred a third time. The vehicle was taken back a third time to the dealer. The vehicle was not repaired and remained at the dealer. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Campaign Number: 14E001000 (Steering) however, the VIN was not included in the recall. The failure mileage was approximately 173,000.

As we were driving the car with the children, 4,6 and 13 the car suddenly became unable to steer as we were driving down a busy shopping mall area. The steering wheel became locked and heavy. It turns out that the steering assist motor is known to fail on these vehicles and Ford only covers them up to 150,000 miles, and my specific vehicle has 154,000 miles. This should be a recall.

While driving 2 hours from home, service power steering light came on, steering became impossible to turn by myself. My friend and I turned steering wheel together to get vehicle off main road. We walked to the closest auto parts store to buy power steering fluid assuming there must be a leak. Instructed that it was electrical and needed to be repaired by mechanic. Closest Ford dealer was 40 minutes away and was very honest that if I had vehicle towed to them that my car would not be looked at for close to 2 weeks. Got car to local dealership and was told that it would be $2,000 to repair. No recalls or problems were mentioned to me by dealership. Did research to find that many people are having the same problem and called dealership back. They said there was not an actual recall but that there was an extended warranty placed on the part up to 150,000 miles. Like everyone else on the complaints page, my car is over that. 165,000 miles for me. Sounds like Ford did some good negotiating and was able to keep this from going to a full recall even though so many problems. I realize I won't be spared the economic loss of $2,000 but am very glad that I did not end up in an accident to find out about the well hidden problem!!!

I have had 3 upper rear lateral links snap off. 2 on the rear driver side and 1 on the rear passenger side. I am researching recalls. And there is a recall on some explorer models for the rear toe links. Sounds like the same thing that keeps happening to my vehicle. I am scared to drive it now. They literally just snap and the back tire starts steering however it wants.

Water coolant leaking out, engine over heating. Having to constantly add coolant and limiting driving of the vehicle.

the car unexpectedly loses power while driving on the highway causing several near crashed having to move to the brake down lane .The wrench symbol shows up on dash and the car is trying to stall at idle. I have to shut it off and restart to drive it. Check engine light does NOT go on. Car has 96k miles .It has happened 4x's in the last month. My research says its the Throttle body. I am trying to bring it to Ford to confirm.

On 10/4/21 while driving my 2012 Ford Explorer down interstate 95 approximately 70 mph and my steering wheel seized up. I lost all steering control and my steering wheel would not even turn. A red warning appeared that said "service power steering now". My car veered into the other lane of oncoming traffic due to my inability to steer. We somehow avoided oncoming vehicles and made it to the side of the road. My personal and trusted mechanic informed us there is an open recall for the issue. I called my local Ford dealership who confirmed there was an open recall. I took my Explorer to the dealership but they are refusing to service it stating that the code is no longer being thrown and the car is driving fine. They stated unless the car is showing problems while in the shop they are not required to repair anything under the recall. The problem is this is the first and only time in the 4 years I have owned this car that is has happened and that one time nearly killed us.

My wife was travelling on a state highway when she came to a curve and began slowing for the curve. She then started into the curve to the right when her power steering system had a failure. She could not steer the vehicle and the vehicle went straight into the oncoming lane which had a dump truck travelling in it. They both were able to come to a stop before a collision. My wife then shut her vehicle of and restarted the vehicle and the problem went away. She took a picture of the instrument cluster that had a message of "Power Steering Assist Fault". The vehicle has made the same fault message two more times since this first incident. This is a dangerous safety issue.

2012 FORD EXPLORER. CONSUMER WRITES IN REGARDS TO A RECURRING STEERING ISSUE. THE CONSUMER STATED WHILE BACKING OUT OF A GARAGE THE STEERING REVERTED TO MANUAL AND A STEERING ASSIST WARNING LIGHT ILLUMINATED. THE STEERING ASSIST HAS LOCKED AND WARNING MESSAGE WAS DISPLAYED FOR THE POWER STEERING. THE VEHICLE WAS REPROGRAMMED, BUT THE FAILURE PERSISTED. THE MANUFACTURER HAD BEEN NOTIFIED.

The contact owns a 2012 Ford Explorer. The contact stated while she was at a stop sign, the steering wheel lost power steering inadvertently. The warning message "Power Steering Assist Fault" is illuminated. The contact turned the vehicle off for a minute. The contact stated that upon restarting the vehicle, the steering wheel regained power steering functionality. The contact stated that the failure reoccurred while the vehicle was parked. The vehicle was taken to an independent mechanic where it was diagnosed that the power steering control module software needed to be updated. The independent mechanic referred the contact to the dealer for the repair. The vehicle was then taken to the dealer where it was diagnosed that the rack and pinion and the ABS needed to be replaced. The contact stated that she purchased the rack and pinion and her boyfriend completed the replacement; however, the failure reoccurred months later while driving 40-45 MPH. The manufacturer was notified of the failure and informed the contact that they could not assist as the recall repair for NHTSA Campaign Number: 14V286000 (Steering) had previously been completed on the vehicle. The vehicle was not repaired. The failure mileage was approximately 147,841.

I was driving with my child in the car when u hear a loud noise. After that i heard grinding. So when i got home we put the car on jack stands. There seemed to be no problems. The next day i took the car to a shop and was called to come back down. The mechanic showed us that the transfer case blew a part and cracked the transmission. Not one warning lights or service engine light came on. Had the drive shaft fell out as a result it could have killed me and my child.

purchased my ford from duval ford jax fl. heard a grinding noise. probably brakes. but cannot remove tires to check brake pads. swollen lug nuts. nothing will fit the nuts to remove the tire.

The contact owns a 2012 Ford Explorer. The contact stated while the vehicle pulling into a parking spot and adjusting the wheels on the vehicle the contact heard a loud grinding scraping noise while turning the steering wheel in either direction. The contact took the vehicle to an independent mechanic to be diagnosed. The contact was informed that the steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 130,000.

The contact owns a 2012 Ford Explorer. The contact stated while operating the vehicle, the power steering suddenly failed, and the steering wheel became difficult to turn in either direction. During the failure the "Power Steering" message was displayed. The vehicle was towed to the local mechanic who diagnosed that the steering rack was faulty and needed to be replaced. The steering rack was replaced but the failure later reoccurred. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not yet contacted. The contact stated that the steering rack had been replaced on three previous occasions for the same failure. The failure mileage was 110,000.

During the pandemic I have been mandated to drive everyday to work almost everyday to keep the community safe as I am a nurse. I received two recall letters over this time. I did not have an opportunity to take the car the the garage as some were closed and or short staffed unable to see my car anytime soon. The other day as I was driving to work the power steering light came on the dash and suddenly the power steering locked up almost causing a serious collision. With all of my strength I was unable to move the steering wheel to stay on the road. The explorer was towed to Ford. I was told that I am 4,255 miles over the recall requirements and I must pay thousands of dollars to fix this. There are no exceptions for the few miles that I am over. When filing a complaint with ford about this situation, I was told that the recall for power steering was already done on this vehicle before me owning it. ( the ford dealership was unaware of this) There is no warranty on the recall replacement? This is a very dangerous situation that obviously keeps happening in fords. This is not fair that this is not covered. I complained previously about the steering issues I had at the time when it rains and the way the car handled, along with a few other complaints. I was told if the car did not show power steering issues, so they could not fix something they did not see having issues. At that time the gear shifter was replaced. I was not a fan of the service I received at FORD because I thought they were ignoring many of my issues. I don't know if I would be without a car right now if FORD would of handled this differently.

Ford Sync screen goes black and stays black. You cannot control rear air such as heat and or a/c. With this in mind and someone having small children that ride in the back and live in an area that sees 90 to 104 degree temperature well I am sure you can guess how hot the car is inside for them. I have been told by dealerships this is a common problem with this year of ford so why is their not a recall for this yet as children and pets are suffering and risking heat stroke due to this issue.

Power steering gear failure while driving. Light appeared as failure occurred. SUV became barely steerable while driving through a vehicle dense inner city residential block. I have excellent upper body strength but I was barely able to maneuver the vehicle to an open area to suspend operation and park to call for AAA to come tow it to mechanic. If my wife and children were driving or in this vehicle at the time of power steering gear failure I am afraid that she most likely not be able to have achieved the safe result I was able to. Vehicle was towed to Sentry Ford, they were able to diagnose the issue. It was a failed power steering gear, which is a recall(Ford Recall #15N01). They contacted Ford recall center and were informed that it was out of the coverage range by 804 miles. 804! And Ford would not honor repair. I attempted to contact Ford directly to work with them to resolve this serious safety issue, they said “this recall repair is no longer supported”,I asked to speak with their recall department and they informed me “that team is no longer active, there was a class action lawsuit brought up regarding this recall and now was being handled by a different department”, that she would transfer me to the class action section to handle this recall. When she transferred me she inadvertently disconnected call, I called back and spoke with another representative, explained my previous call, conversation, and direction which the previous representative provided. This second agent stated “no such department exists, you are over the mileage for the recall repair, we will not be covering it”. I asked to speak with a supervisor, was told none available and one would return my call within 24-48 hours. Waited for the rest of evening and into next day, “supervisor” called while I was driving and call sent to voicemail. Supervisor stated on voicemail that “recall past coverage period” “won’t support” supervisor did not leave a number to speak directly with her

When filling up the fuel starts dripping in the bottom behind the rear wheel even though the tanks is not full yet.

My steering when driving at low speeds is really tight as if my power steering is not working. There is no warning for it and it does not happen non stop it will go away but when it does happen it's random and that can cause a lot of issues if I'm during a sharp corner. I have 2 kids I transport and working 5 days a week to meet clients. This is my only vehicle and have nothing else I can drive.

The contact owns a 2012 Ford Explorer. The contact stated while driving approximately 65 MPH, the exterior A-pillar trim detached from the vehicle and flew off. The contact purchased the trim piece and replaced the trim piece three times; however, the failure reoccurred. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was not contacted. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

ABS Trac light came on while driving Car was taken to the dealership twice to fix the problem but Ford wasn't able to find the problem. I know there is a problem with the Ford Focus ABS Module due to recalls and I think on the Ford Explore but Ford isn't saying anything about this problem with the ABS module.

Back up camera reversing rear images which is very dangerous. Also the camera often times just doesn't work at all.

Vehicle feels like loses control, briefly and warning lights coming on. Had noticed intermittent, but was heading back from vacation and warning lights stayed on. Drove cautiously back on back roads, avoiding highway and took to local Ford Dealership and it was determined that the past steering recall repair has failed (15N01). The fix is warranteed so they ordered parts needed to fix problem. Unfortunately the vehicle has been out of use due to serious safety concern as advised by dealership as well as Ford, but part has no ETA on when available. I have been without a vehicle for over a month. Dealership was aware I reached out to Ford and also contacted representative at Ford I had contacted. Claim was filed, but to this day we still have no ETA on the fix and I am without use of this vehicle and they won't do anything in the interim to rectify the concern. I have a claim with Ford with a Yeniss Frias Case No. CAS-31788394-F9K2Y9  - 1-866-631-3788 Extension #:79,088 and myself and Kyle at Kimber Creek Ford 1-218-818-4419 have reached out and we have no answers and I have no driveable vehicle and no info on when if ever I will. This is beyond poor customer service on Ford's behalf to rectify a dangerous problem and to tell a customer sorry we don't know when and the customer has nothing safe to drive in the interim and they won't help with that either, is VERY poor and may cause others if in similar situation to just take the risk and drive the defective vehicle as people need their transportation and to offer no timeline. I was told when asked about loaner or rental by Ford, I didn't qualify as I didn't have a warranty, despite the recall fix being warranteed. They told me basically sorry, these are unusual times so doing their best. But yet as I noted, I get unusual times, but then maybe some things like helping someone have a safe vehicle to use in the interim should be reconsidered. The consumer stated there is no communication with Ford and an inability to drive the vehicle due to the defect.

JUST PURCHASED THIS CAR, DECIDED TO LOOK UP ANY RECALLS AND FOUND 1 PERTAINING TO THE TOE LINKS. LOOKING THROUGHLY AT THE VEHICLE THERE ARE A LOT OF MAJOR DEFECTS. THIS IS GOING TO BE A DAILY DRIVER FOR MY DAUGHTER AND I AND I TRULY DON'T FEEL SAFE AS I'M READING ALL THE REVIEWS AND RECALLS. THE ONLY THING I CAN MENTION AT THIS MOMENT ABOUT THIS CAR WOULD BE THE BACK WASHER FLUID LEAKS INTO THE CABIN, THE HOOD OF THE CAR DOES NOT SHUT CORRECTLY-HANDLE FOR THIS AREA IS LOOSE. THE STATE OF THIS CAR IS UNKNOWN.

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE LOSS POWER STEERING ASSIST WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE HAD TO BE DRIVEN WITH MANUAL STEERING ONLY. ROUNDTREE FORD (8770 BUSINESS PARK DR, SHREVEPORT, LA 71105, (318)798-3673) WAS CONTACTED AND INFORMED THE CONTACT THAT THE STEERING MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS THEN INFORMED THAT THE REPAIR WAS NOT COVERED UNDER WARRANTY. THE APPROXIMATE FAILURE MILEAGE WAS 160,000.

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT UPON THE STARTING OF THE VEHICLE, EXCESSIVE FORCE WAS NEEDED TO STEER THE VEHICLE. THE POWER STEERING ASSIST FAULT MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL. THE CONTACT CALLED LORENZO FORD (30725 SOUTH FEDERAL HIGHWAY, HOMESTEAD, FL 33030) WHERE THEY INFORMED HER TO BRING THE VEHICLE IN FOR AN INSPECTION. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 97,000.

The contact owns a 2012 Ford Explorer. The contact stated that after driving the vehicle and arriving at the destination, the contact noticed that the front driver's side windshield exterior A-pillar trim had separated from the vehicle. The contact later received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted and sent a mobile technician to the residence for the vehicle inspection. The technician noticed that the front passenger's side windshield exterior A-pillar trim was detaching and removed the trim to prevent a safety hazard. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000. VIN tool confirms parts not available.

PERSISTENT EXHAUST ODOR IN VEHICLE UPON START UP . WHEN THE VEHICLE CRANKS UP AND WITH A/C ON THERE IS A STRONG EXHAUST ODOR , IT ISN'T AS NOTICEABLE AT HIGHWAY SPEEDS BUT STILL THERE . THIS ISSUE STARTED A COUPLE WEEKS AGO AND HASN'T WENT AWAY

AS I WAS PULLING OUT OF A PARKING LOT ONTO A CITY STREET THE POWER STEERING ALERT CAME ON AND I LOST POWER STEERING. THE CAR WAS VERY DIFFICULT TO STEER AND I BARELY MANAGED TO STAY ON THE ROAD. TURNING WAS THE DIFFICULT PART. I PARKED THE CAR AND SHUT OFF THE ENGINE. WHEN I STARTED THE CAR AGAIN THE POWER STEERING HAD RETURNED.

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING 55 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT PULLED OVER, AND AFTER WAITING FOR APPROXIMATELY 15 MINUTES, THE VEHICLE WAS RESTARTED AND THE STEERING FUNCTIONALITY WAS RESTORED. THE CONTACT STATED THAT THE POWER STEERING FAULT WARNING LIGHT WAS ILLUMINATED. THE CONTACT SPOKE TO A REPRESENTATIVE AT KEN STOEPEL FORD (400 SIDNEY BAKER ST S, KERRVILLE, TX 78028, (830)257-5553) AND IT WAS CONFIRMED THAT THE VEHICLE HAD BEEN REPAIRED PREVIOUSLY UNDER NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING) HOWEVER, THE FAILURE OCCURRED. THE VEHICLE WAS NOT REPAIRED FOR A SECOND TIME. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND CONFIRMED THAT THE VIN WAS NOT UNDER RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 140,000.

2/17/21 MY AIRBAG LIGHT CAME ON... BUT WHEN I LOOKED FOR A RECALL OR WHAT TO DO IT SAYS I DON'T HAVE A RECALL....

VEHICLE HAD BEEN STATIONARY ALL DAY. GOT IN IT TO BACK AND AND POWER STEERING FAILED. LIGHT CAME ON THE DASH THAT SAID POWER STEERING ASSIST FAULT.