2015 Ford Explorer Complaint Log

The contact owns a 2015 Ford Explorer. The contact stated while driving at an undisclosed speed, the steering wheel seized. The contact manually steered the vehicle. The vehicle was taken to an independent mechanic and diagnosed with power steering module failure. The mechanic informed the contact that the power steering module needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 81,000.

2015 Ford Explorer XLT was parked at gas station and when returning I got a warning light “Engine coolant over temperature”. Coolant leaking in a puddle on front passenger side at bottom of motor indicating the same water pump issue everyone else has mentioned. Was able to make it to an Auto Zone down the road and the reservoir was nearly empty. Added more coolant and is still leaking out. With this flawed design causing people to pay thousands out of pocket, Ford should recall or reimburse vehicle owners.

Steering locks up while driving, no warnings or anything just cannot steer the vehicle.

The Ford electronic rack and pinion system just failed. No warning light, no advance notification. Driving vehicle down road and abs ability to steer vehicle becomes impossible. Stopped vehicle and brought to dealership. In any other circumstance this could have led to a crash with injuries or death. Googled problem, and innumerable instances of this happening with Ford vehicles. Surprised this isn’t a recall item already!!

The contact owns a 2015 Ford Explorer. The contact stated while driving 25 MPH, the vehicle lost power steering functionality. The Power Steering Assist Fault and Service Advance Tract messages were displayed. The contact veered to the side of the road and waited. The contact continued driving the vehicle using extra effort to steer the vehicle. The vehicle was taken to the dealer where it was diagnosed that the steering rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 106,000.

The Backup Camera and dashboard screen are malfunctioning. The dashboard screen is completely black/blank when car is put in reverse. There are no warning lamps on dash or any other messages showing any errors/failures, etc. This is a safety issue, due to blind spots on vehicle. I took car to mechanic and they said this is an "on going issue with Ford, multiple people are having issues. The backup up camera needs to be replaced but that also means the dash board screen and everything else needs to replaced also since all tied together, this is very costly, keep looking for the recall". No need to involve insurance or police as there has not been an accident. I saw the most recent recalls but it did not include the 2015 Explorer it included other 2015 models. This has been happening for a while now probably started happening at 70,000 miles and now I have 115,000 miles. Bought the car when it had 35,000 miles on it.

My vehicle’s backup camera does not work about 98% of the time and a black screen will show up with a message saying it is not working. Once in a great while it will actually work.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving at approximately 35 MPH, the contact heard an abnormal sound coming from the passenger’s side A-pillar. The contact parked the vehicle and observed that the bottom of the trim on the A-pillar on the passenger’s side had loosened. The contact called a local dealer and was informed that part was not yet available for repair. The failure mileage was approximately 88,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated that while his wife was driving approximately 25 MPH and making right turn, the steering wheel suddenly malfunctioned and became difficult to turn causing the vehicle to drive off the road. The vehicle was taken to the local dealer who diagnosed that the steering rack needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 163,000.

Electronic power steering failure, no warnings no lights on dash, steering completely bound up was unable to control vehicle, vehicle came to a halt on side of road narrowly missing a service pole, powered off vehicle and started again, steering was active but decided not to risk driving and called a tow

VEHICLE HAS APX 78000 MILES WITH A BROKEN WATER PUMP. THEY ARE SUPPOSED TO BE GOOD FOR 100K MILES. MANY PEOPLE HAVE GOTTEN THEM REPLACED TO HAVE THEM BREAK AGAIN WITH IN A YEAR.

The contact owns a 2015 Ford Explorer. The contact stated that while driving approximately 55 MPH, the power steering failed to operate while the power steering system and advance track warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the steering rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 90,000. The VIN was not included.

The timing chain needs replaces. The phasers are causing the timing chain to stretch. As reported here: https://www.f150ecoboost.net/threads/ford-recall-force-on-2011-2015-phasers-and-timing-chain.32250/

The water pump that is incased inside my engine has started leaking at only 75,000 miles with very few of those miles in the last 2 years as I've hardly been driving because of the pandemic. I was not aware of this issue and there was no warning or alert until I took my car in for a safety recall for my seat belts and to have another defective issue of the heater fan being stuck on defrost fixed that I should not have to be paying $5,000 out of pocket for. I have ready many similar complaints and this is a HUGE safety issue and they need to have a recall on these since the engine can seize up with little to no warning. I was lucky that they just happened to check for me before I had to replace my entire engine or worse!

Electric power steering rack and pinion failure -- no communication to steering module. Currently available for inspection but may require immediate repair or sale of vehicle due to requirement of drivable vehicle. Inability to steer may have resulted in damage to person, vehicle and/or property if not immediately realized and car parked. Problem confirmed by independent service center (AAA Carolinas service center). No inspection of vehicle or component by the manufacturer, police, insurance representatives or others. No warning lamps, messages or other symptoms of the problem prior to the failure, although irregular but continuous issues with sensor re: putting transmission in park for 2+ years.

Rack and pinion failure while driving vehicle at speed. Unable to turn steering wheel without strenuous effort. Terrain Management fault, Advance Trac fault and Steering Assist fault lights/warnings indicated on dashboard.

The contact owns a 2015 Ford Explorer. The contact stated while starting the vehicle, the front windshield wipers activated independently. The contact removed the fuse to stop the windshield wipers. The vehicle was not diagnosed. On another occasion while starting the vehicle, the vehicle lost power steering functionality with the steering assist fault message displayed. The contact turned off and restarted the vehicle and the message disappeared and the power steering functionality returned. The vehicle was not diagnosed. On another occasion while the contact shifted the vehicle into park(P), the vehicle delayed recognizing that the vehicle was in park(P) and failed to turn off as needed. The manufacturer was contacted but provided no assistance. The failure mileage was 170,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 20V675000 (Suspension) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

hand free smart trunk on my car doesn’t go up all the way, when I go to put stuff in a trunk I got strucked to my head several times, when I also push the trunk up not to get hit the hydraulic bars gets lose and the trunk falles down and struck my head few times left me with bruises, it’s very dangerous

rear-view camera doesn't not come on when you back up and says contact ford dealer

Water pump started leaking at 50k miles

The contact owns a 2015 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver’s side A-pillar trim detached. The contact brought the A-pillar trim back to the residence and her son repaired the vehicle. The contact stated it occurred on 3 other occasions and was repaired each time. The contact related the failure to NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was repaired. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 80,000. VIN tool confirms parts not available.

The cars timing chains are being stretched way to early in the mileage. I have a repair that will cost over $3500 to replace the VCTS, guides, chains, tensioners, solenoids and water pump. All of this with under 75,000 miles on the vehicle. This same issue is also on the ford f-150's that has the same issue and the exact same motor is in the explorer but for will cover the f-150 issues and not the explorers.

The contact owns a 2015 Ford Explorer. The contact stated that the driver’s and passenger’s side middle row captain chair inflatable seat belt receivers had malfunctioned and were inoperable. The contact indicated that the passenger’s side seat belt receiver housing and the internal clip had initially fractured and later the driver's internal clip had fractured making the seat belts unusable. The vehicle was taken to an independent mechanic who diagnosed that the seat belts needed to be replaced. The vehicle was not yet repaired. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 106,000.

Vehicle window trim, (Front right) detached and flew off vehicle when traveling between 50-60mph. I was unaware that this wasn't an isolated incident until the news reported a potential investigation.

The contact owns a 2015 Ford Explorer. The contact stated that while his daughter was seated in the rear passenger’s side seat, the seat belt failed to latch securely. The contact stated that the seat belt casing had fractured. The contact then stated that the failure reoccurred while his daughter was seated in the driver's side rear seat. The vehicle was taken to a local dealer, where it was diagnosed and determined that the rear passenger’s and driver’s side seat belts needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, and the contact was advised to file a complaint with the NHTSA Hotline. The approximate failure mileage was 28,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 21V537000 (Suspension) however, the part to do the recall repair was not yet available. The local dealer was contacted and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated that the back-up camera intermittently failed to operate as needed. The contact had taken the vehicle to an independent mechanic who agreed to service the vehicle; however, the mechanic was informed by the dealer that there was a shortage of camera available to be sold due to a recall on other vehicle models. The manufacturer was also notified of the failure and referred the contact to the NHTSA Hotline. The vehicle was not repaired. The failure mileage was approximately 85,000.

Hello I went to the dealership many times. Every time I go for the recalls. They saying that the parts not available. I’m not sure what’s going on. They keep telling me try with us in a month. This is unprofessional and unacceptable. The recall for the suspension and the passenger door panel. By the way I tried 2 different dealership. On in eat Rutherford.NJ. And on I. Hackensack,NJ. Please advice.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 19V435000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while the vehicle was parked, the passenger's side A-pillar detached from the vehicle. The local dealer was contacted. The vehicle was not repaired. The contact stated that on a separate occasion, the driver's side A-pillar trim was loose. The local dealer was not contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 30,000. VIN tool confirms parts not available.

The steering system failed twice without notice. The car would not steer while running, nearly causing an accident. The problem had been reproduced and confirmed by the dealer. Uknown if the component was inspected by the manufacturer. There were no warning lamps or messages, the steering simply stopped responding and locked up.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at an undisclosed speed, the trim on the windshield detached. The vehicle was taken to an independent mechanic, who replaced the door gasket. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 120,000.

The contact owns a 2015 Ford Explorer. The contact stated that the sunroof was leaking during inclement weather. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the gaskets and internal sunroof rails needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 88,000.

The contact owns a 2015 Ford Explorer. The contact received notification of a recall related to the A-pillar trim; however, the part to do the recall repair was not yet available. The contact stated that the driver’s side A-pillar trim had detached and almost struck another vehicle. The contact was able to retrieve the A-pillar trims and had her husband temporarily repair the vehicle. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at various speeds, the vehicle lost power steering functionality. The contact turned off the vehicle and allowed the computer to reset itself. The failure persisted. The power steering assists warning light was illuminated. The dealer was contacted; however, the vehicle was not yet diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 79,000. The consumer stated that the vehicle was repaired but soon failed again. At the time of the second failure, the "Steering Assist Fault" was displayed on the dashboard, and it took multiple tries to get the vehicle moving again.

When you drive the vehicle over 40 mph the vehicle let’s out a smell that’s very strong and you have to let the windows down so that you don’t feel sick. The smell makes you have headaches and feel lightheaded.

The contact owns a 2015 Ford Explorer. The contact stated while driving approximately 70 MPH, the front windshield trim on the passenger’s side detached from the vehicle. The contact stated he heard an abnormal noise when the trim detached. The contact had taken the vehicle to a body shop to replace the missing trim. The vehicle had been repaired. The manufacturer had not been informed of the failure. The contact researched online and related the failure to Ford Customer Satisfaction Program: 17N04 (Trim). The failure mileage was approximately 45,000.

The brake light goes on for a couple of minutes then goes off also the engine oil comes on when I had already change it but then comes off as well . Both light randomly come on and off might be a electrical problem . Suspension is really bad my car goes like if it’s going on bumps then it stops then again, does it randomly . Also car shakes

The contact owns a 2015 Ford Explorer. The contact stated that while driving at an undisclosed speed, a carbon monoxide odor was detected coming from the cabin air vents, which caused the contact and his passenger to have headaches. The vehicle had previously been serviced by the dealer for the recurring failure. The dealer had diagnosed the vehicle with an unknown failure, and an unknown part was replaced; however, the failure recurred. The dealer was made aware of the failure and scheduled an upcoming appointment for diagnostic testing. The manufacturer was made aware of the failure and opened a case. The manufacturer referred the contact to file a complaint with the NHTSA. The failure mileage was approximately 86,000.

Front windshield side trim came off while driving.

Front windshield wiper cowl has disintegrated. Allows water to drip into glove compartment and passenger side flooring.

Computer intermittently fails to acknowledge that the transmission is in Park. The vehicle is physically in Park (will not move as if it were in gear), but the computer warns that the "Transmission is Not in Park" even though it is. This is leading to battery drain due to computer incorrect error notifications. I have to wait, sometimes several minutes, for the computer to acknowledge that the transmission is indeed in Park before I shut my vehicle off to avoid this error notification. This issue has been going on for several years with no recall to fix. Since the transmission, itself, has not been the root issue, I have not sought repairs as of yet. This is a computer/software error.

The contact owns a 2015 Ford Explorer. The contact stated that the exterior trim was had fractured. The contact used tape to secure the fractured trim piece. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 30,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated that the exterior A-pillar trim had detached, allowing water into the vehicle after rainfall, and the infotainment screen was foggy. The contact later received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.

HVAC system does not switch to defrost. It also does not switch temperatures on the passenger side.

I was driving and my power steering failed. The following messades appeared on my dash: Terrain Management System Fault Service AdvanceTrac Hill Assist Fault Electric Power Steering Failure. I was able to turn off the car and turn it back on again and the messages went away and my power steering worked again. A few days later, same issue occurred and the power steering never came back. Very hard to turn currebtly. I did some research and found that Ford had issued a recall for the same issue in previous years for the Explorer. I also found thousands of other owners had the same issue with the 2015 Explorer. Ford needs to step up and issue a recall on the 2015 Explorer for the power steering issue gefore someone is injured or killed.

The contact owns a 2015 Ford Explorer. The contact stated that the vehicle was repaired under NHTSA Campaign Numbers: 20V675000 (Suspension) and 21V537000 (Suspension) however, after the repairs, the vehicle started experiencing suspension and alignment failures. The contact stated while driving at various speeds, the vehicle seemed misaligned and was pulling to the right and to the left. Additionally, the contact stated that the vehicle shuddered significantly while depressing the brake pedal. The contact also stated that the vehicle was hesitant while depressing the accelerator pedal. The contact stated that while on a road trip, the floorboard of the vehicle was hot, which caused her to pull to the side of the road until the vehicle had cooled down. The vehicle was taken to the dealer several times. The dealer replaced the front brake calipers, rotors and pads, the rear brake rotors, the rack and pinion, the sway bar link, and bushings, the four tires, and performed an alignment several times; however, the failure persisted. The manufacturer was notified of the failure and referred the contact to a second dealer for assistance. The second dealer, Ray Pearman Lincoln (2501 Bob Wallace Ave SW, Huntsville, AL 35805) determined that the recall repairs needed to be performed a second time, and a new set of knuckles needed to be installed. The manufacturer was informed of the second dealer's assessment and referred the contact to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 89,000.

Water pump was leaking. Got warning indicating the coolant levels were low. Filled up coolant and was empty a couple weeks later. Was 14 hours of labor to fix. Mechanic said they get ford explorers with the same issue about 2 times per week. Should be a recall.

The contact owns a 2015 Ford Explorer. The contact stated that while driving his vehicle at approximately 50 MPH, the check engine light illuminated, and he smelled as if something was burning. The contact stated that he then pulled over and waited until the smoke cleared before driving the vehicle again. The contact stated that he then took his vehicle to get serviced for an oil change as he thought that may be the cause of the failure he was experiencing. The contact stated that while getting his vehicle serviced he was advised that it was liquid of some sort leaking into the engine. The contact stated he then contacted his independent mechanic to get his vehicle diagnosed. The contact stated it was confirmed by his mechanic there was fluid leaking into the engine and that the failure he was experiencing was identical to vehicles of the same year, make, and model vehicle upon doing research. The contact stated he contacted the manufacturer and was advised to contact NHTSA. The failure mileage was 88,000.