2016 Ford Explorer Complaint Log

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the contact heard a loud sound coming from the engine compartment. There was no warning light illuminated. The vehicle was towed to the dealer, where it was diagnosed that the lower transmission and bolts had failed and needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for further assistance. The failure mileage was approximately 57,770.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the B-pillar trim on the rear driver’s side had started to detach from the vehicle. The vehicle was taken to the dealer, and a replacement trim was sold to the contact; however, it was not the part approved for the recall repair. The vehicle was not repaired due to the replacement part not being covered under the recall. The manufacturer was made aware of the issues and confirmed that the part was not yet available. The failure mileage was approximately 130,000.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Top pillar on car came off and almost hit vehicle. Ford really did a bad job with the graphics of this vehicle. Just like the pillars on the front of the car now this.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Ptu burnt out less than 53k miles. Molding on passenger side broke off while driving 60mph struck another vehicle causing to other vehicle to leave road. Thank God no one was injured. This thing could have killed a motorcycle driver. Checked online and there are thousands of reports of same molding breaking off while driving.ford tn# does not recognize and disconnects call.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure). However, the parts to do the recall repairs were not yet available. The contact stated that while driving at 60 MPH, the passenger's side A-pillar trim detached from the vehicle. The local dealer was not contacted. The contact stated that on a separate occasion, while driving at an undisclosed speed, the driver's side A-pillar trim detached from the vehicle. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failures. The failure mileage was approximately 83,000.

The contact owns a 2016 Ford Explorer. The contact stated while driving at approximately 70 MPH, the A-Pillar Trim Clip Attachment detached. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted however, the vehicle was not diagnosed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The manufacturer was not made aware of the issue. The failure mileage was approximately 101,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at various speeds, the vehicle vibrated, and there was an abnormal knocking sound coming from the transmission. In addition, the vehicle drove roughly while the transmission was downshifting, and the vehicle failed to accelerate as needed. No warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed with torque converter failure. The contact was informed that the torque converter needed to be replaced, or the transmission could be replaced. The vehicle remained at the dealer unrepaired. The manufacturer was made aware of the failure and referred contact to the NHSTA Hotline for assistance. Upon further investigation, the contact related the failure to the Technical Service Bulletin: 20B27. The failure mileage was approximately 100,000.

The contact owns a 2016 Ford Explorer. The contact stated that while the vehicle was parked, the front passenger side door was opened, and the contact noticed water on the carpet after it had rained overnight. The vehicle was not diagnosed or repaired. The contact stated that on another occasion, while driving 25 MPH, during a rainstorm, the contact noticed water leaking from the front windshield. Additionally, there was water leaking from the dome light into the vehicle. The contact became aware of failures with the electrical system. However, the vehicle was not diagnosed or repaired due to the cost for the most recent failure. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 100,000.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The vehicle was taken to the dealer. The vehicle was inspected, and the contact was informed that the passenger's side exterior A-pillar trim was fractured and was removed by the dealer. The contact was then informed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 45,000.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the front driver’s side and passenger’s side A-pillar trims detached. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 120,000.

a-pillar trim detached

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the vehicle was taken to the dealer for the recall repair and the driver’s and passenger’s side A-pillar trim were fractured. The failure mileage was approximately 142,000. VIN tool confirms parts not available.

"A" Pillar left and right coming loose, right side blowing away on the freeway. Dealer mentioned they have a fix for it but will not repair until recall approval.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving at approximately 55 MPH, there was an abnormal sound coming from the driver's side front A-pillar before the A-pillar trim was blown off the vehicle. The contact called the local dealer and was advised that the trim was not available, and another letter would be forwarded by the manufacturer when parts became available. The contact observed that the passenger’s side A-pillar trim was loosened, and called the dealer, and was advised that parts were not yet available. The failure mileage was approximately 150,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated that while turning the steering to the left or right while driving at various speeds and while the vehicle was idling, the steering wheel seize approximately a quarter way into the turn. The driver had to manually turn the steering wheel to continue the turn or to merge. The failure occurred intermittently but became more persistent. There were no warning lights illuminated. The contact called the dealer who confirmed that the VIN was not under recall. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 140,000.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the B-pillars had started to peel off. The contact had taken the vehicle to a local dealer to replace the B-pillar trim. The contact stated that the failure was prior to receiving the recall notification. The failure mileage was approximately 90,000. VIN tool confirms parts not available.

1. Yes 2. my front window can shatter 3. there is a recall open up on it 4.no 5. yes the trim came off going down the highway and started flapping against my window and it sounded like gun shots My front window is making a god awful sound and the trim is coming loose and flapping. They said the parts would be here in 2024 this is very dangerous with driving

Vehicles steering is extremely difficult to turn, power steering fluids have been checked and changed out as well. Issue persists in high and low speeds

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. No warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that the rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 144,337.

The contact owns a 2016 Ford Explorer. The contact stated while driving 10 MPH, the message to service the vehicle was displayed. The contact pulled over and turned off the vehicle, and waited for several minutes before restarting the vehicle and the message was no longer displayed. The contact stated that while depressing accelerator pedal, the vehicle failed to respond as needed. A dealer was contacted. The vehicle was taken to an independent mechanic where it was inspected to see if there were any leaks coming from the transmission. The contact called the Bob Johnson Auto Group to schedule an appointment for a diagnostic test. The vehicle was not repaired. The manufacturer was notified of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The approximate failure mileage was 108,000.

Good Morning, I’m reaching out in regards to my 2016 Ford Explorer. I’ve been trying to get the necessary recall repairs completed, but unfortunately, I’ve been unable to locate the required pillars for the repairs. I recently brought my vehicle back to the dealership, but was told that no work can be done until both parts are available. I was also advised to try sourcing one of the parts from another Ford dealership on my own, which I’ve had no luck with. To be honest, I’m feeling very overwhelmed. I purchased this vehicle used, back in September 2025, and since then, it has been one issue after another. I’ve already invested more into mechanical repairs than what I currently owe on the vehicle. I’m a [XXX], and this vehicle is our only mode of transportation. I’m growing increasingly concerned for our safety, especially knowing that the recall parts are critical and things could start to fall apart — literally — if they’re not addressed soon. With that said, I would greatly appreciate your help in exploring any other options available through Ford or the dealership. Some specific questions I have are: Is there any way for the dealership to help source the necessary parts through other Ford networks or escalate this to Ford corporate? Can you assist with a temporary vehicle solution while waiting on the parts (loaner or rental)? Would there be any way to explore trading in or transitioning into another vehicle, even with the current issues and financial position I’m in? I understand that supply issues happen, but I’m just trying to keep my kids and myself safe, and right now I’m feeling stuck. I would extremely appreciate any help or direction you can offer. Please feel free to call or email me directly. I look forward to hearing from you. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2016 Ford Explorer. While the contact's husband was driving 65 MPH, the driver's side windshield trim clips detached and flew off the vehicle. The vehicle was taken to the dealer; however, the contact was informed that the parts were not yet available to repair the vehicle. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on the passenger’s side of the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The dealer was contacted. The vehicle was not diagnosed or repaired. The dealer informed the contact that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 90,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that while the vehicle was at a car wash, the driver's side A-pillar trim detached from the vehicle. The local dealer was contacted and replaced the A-pillar trim. The contact stated that after leaving the dealer after the repair, the driver's side A-pillar became loosened. The A-pillar trim was replaced. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that on a separate occasion, while the vehicle was parked, the contact noticed coolant leaking from the vehicle. There was no warning light illuminated. The vehicle was taken to the dealer and was diagnosed with coolant intrusion into the head gasket. The contact was informed that the water pump and timing chain needed to be replaced. The vehicle was not repaired for the most recent failure due to the cost. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 120,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated that while driving 55-60 MPH, the front windshield trim detached from the vehicle. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 120,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that while driving 60 MPH, the driver's side A-pillar trim detached from the vehicle. The vehicle was not diagnosed or repaired. The contact stated that on a separate occasion, while driving 60 MPH, the driver's side B-pillar trim detached from the vehicle. The local dealer was contacted. The vehicle was not repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 120,000. VIN tool confirms parts not available.

I was driving 55mph (speed limit) down a curvy country road when the steering wheel became stiff and wouldn’t turn. A red light flashed and said I had lost steering. I was barely able to get stopped before going of a steep embankment. I was stoped in a dangerous spot with no way get out of oncoming traffic. My vehicle flashed a yellow light that said Terrain management system failure. No only was my life risk everyone that traveled down that road that morning. This included a school bus full of children and several other people that were trying to make it so work just like me.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the repair was not yet available. The contact stated while driving 20 MPH and pulling into the line of a car wash, the contact noticed that a windshield exterior A-Pillar trim had separated from the vehicle. The contact informed the car wash manager and made a report of the issue. No further information was available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but the manufacturer was unable to provide an anticipated date for part availability. The failure mileage was 100,000. VIN tool confirms parts not available.

Water pump failed at 58,000 miles.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving 65-70 MPH at nighttime, the passenger's side windshield exterior A-pillar trim separated from the vehicle and flew off. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,850. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving 65 MPH on the highway, the contact saw an unknown part separate from the vehicle. The contact pulled over at a rest station and became aware that the A-pillar trim was missing. There was no warning light illuminated. The vehicle was driven to the dealer to be diagnosed; however, the part to do the recall repair was not yet available. The manufacturer was not made aware of the issue. The failure mileage was approximately 159,944. VIN tool confirms parts are not available.

The moonroof malfunctions and can be stuck in the open position. The drain plug for the moonroof can easily get clogged causing water to back up into the overhead structure. This causes water to fall onto the driver and passengers. The water flows from the overhead area, the side pillars and onto the floorboards. The electrical components are then compromised and the motor that controls the moonroof stops working. In my situation my moonroof was stuck in the open position for several days. I live in Florida where it rains alot. It is not safe to drive with an open moon roof during a severe thunderstorm. In doing my research this seems to be a very common problem with Ford moonroofs. I've had to have it fixed twice now. Luckily the first time it was stuck in the open position but water continued to pour into the interior of my vehicle while I was driving. This caused me to be distracted as I was driving. I had it repaired both times at a Ford dealership

I have contacted ford dealership here in Chico, CA about the recall Manufacturer Recall Number 24S02 NHTSA Recall Number 24V031 I was told that the parts have been on back order for the last 6 months and that was in January of 2025. As of today I still haven’t been contacted for this recall. I’m not sure what to do but they checked my car and said we added you to the list in January of this year

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, parts to do the recall repairs were not yet available. The contact stated while driving at an undisclosed speed, the passenger's side A-pillar detached from the vehicle. The local dealer was not contacted. The vehicle was not repaired. The contact stated that on a separate occasion, water entered the interior of the vehicle and accumulated on the floorboards underneath the floor mat. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. The VIN was not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Molding on front windshield is damaged and coming off affect visibility

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the driver's side A-pillar trim had detached. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 145,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated while driving 55-65 MPH, the exterior A-pillar applique trim detached from the front windshield. The tire pressure system fault warning light was illuminated. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact called two other local dealers Jenkins Lincoln of Crystal River Service (2440 US-19, Crystal River, FL 34428) and J. Allen Ford Service (9274 US 49, Gulfport, MS 39503), but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 97,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated while driving at various speeds, the driver's side exterior A-pillar trim was hanging off the windshield, obstructing the contact's view while driving. The contact stated that condensation was entering the vehicle through the driver's side exterior A-pillar trim, also obstructed her view while driving. The contact later received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the failure but offered no assistance. The failure mileage was approximately 65,000.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 25V347000 (STRUCTURE) and 24V031000 (STRUCTURE); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The recall has been in place for replacing an exterior A-pillar trim part - we have tried to get it replaced, but there are no parts nationally. Why haven't the parts been created? It has been over a year

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the front windshield trim on the passenger's side detached and flew off the vehicle. Additionally, the contact stated that while the vehicle was parked, the contact noticed that the passenger's door B-Pillar trim had detached and flown off the vehicle. The vehicle was taken to the dealer; however, the contact was informed that parts were not yet available. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

I was made aware of a recall for my 2016 Ford Explorer Sport involving the Exterior A-Pillar Appliqué molding recall#24S02 and NHTSA# 24V031 I had an inspection done on 12/30/24 and it was determined at that time it needed to be replaced, but parts were not yet available. I have since then regularly checked with the dealership to see if parts were available, but they have not become available. I reached out to Ford directly on 7/28/25 and was told my case was escalated and I need to work with my 'case handler' who did not contact me until 8/11/25 after I made multiple repeated requests to speak to someone. They informed me there are no parts, there is no ETA and despite assurances to the contrary(they informed me that they "...works daily with your dealership's management team." have not spoken to the service advisor at the dealership as of yet. their case number at ford is [XXX] The part flew off on the highway on [XXX] and now today, [XXX] the rubber around the windshield is coming loose. Ford continues to say they have no updates. The dealership said the last they checked, last week, there were over 30,000 orders in for this part, that Ford was no longer accepting new orders from dealers for this, and that they will not give any ETA on this being remedied. I'm concerned that more damage is being done to my vehicle and based on Ford's behavior thus far will try to not cover any additional repairs that caused by their inability to provide a repair in a reasonable and timely fashion. I'd like this repaired, correctly, and any other repairs necessary due to the delay, by no later than the end of the month of August. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)