2019 Ford Explorer Complaint Log

MY SUV IS LEAKING EXHAUST INTO THE CABIN. THE PROBLEM BEGAN WHEN ACCELERATING QUICKLY, LIKE GETTING ON THE HIGHWAY OR PASSING A CAR. NOW THE PROBLEM IS OFTEN WHEN JUST DRIVING NORMALLY. YOU CAN SMELL THE EXHAUST INSIDE. IT SMELLS LIKE ROTTEN EGGS. I HAVE BROUGHT THE EXPLORER BACK 3 TIMES TO THE DEALER AND THE CANNOT FIX IT. IT HAS BEEN AT THE DEALERSHIP FOR OVER 8 WEEKS.

CARBON MONOXIDE SMELL IN THE CAR WHEN DRIVING, WE TOOK THE VEHICLE IN TO THE FORD DEALERSHIP WHERE WE BOUGHT THE CAR, ON SEVERAL OCCASIONS, AND THEY TELL US THEY CAN NOT FIND A SMELL, OF A PROBLEM, SO WE HAVE JUST HAD TO LIVE WITH THE HORRID SMELL, WITH A NEW BABY AND ANOTHER SMALL CHILD RIDING INSIDE. VERY UNSAFE IN MY OPINION. WE ALSO NOTED THAT THE HORN IS VERY QUIET. ONLY HORN WAS INSTALLED IN THE 2019 FORD EXPLORER, AS OPPOSED TO THE PREVIOUS YEAR VEHICLES, THEY HAD 2 HORNS INSTALLED.

I PURCHASED MY 2019 FORD EXPLORER IN MARCH 2019. I HAVE NOW REPLACED ALL 4 HANKOOK TIRES. THE TIRES HAVE HAD CRACKS, TEARS, HOLES, AND WERE SHREDDING. EACH TIRE FAULTED AT DIFFERENT TIMES. I HAD A BLOW OUT ON THE HIGHWAY. HANKOOK WAS CONTACTED BY THE DEALERSHIP AND MYSELF. HANKOOK BLAMED ME ON THE FIRST TIRE. I HAVE NOW FOUND A HOLE AND RIPS ALL OVER THE 4TH TIRE. THE DEALERSHIP CLAIMED IT MANUFACTURER FAULT. I CANNOT REVEAL MY AGE BUT I HAVE OWNED MANY CARS. I HAVE NEVER HAD ANY OTHER CAR DO THIS BUT MY 2016 FORD EXPLORER. THIS CAR HAD HANKOOK TIRES. I HAD TO REPLACE THE TIRES ON THIS VEHICLES AT 8 MONTHS DUE TO HOLES AND EXTREME SHREDDING. HANKOOK HAS COMPLAINTS ALL OVER THE INTERNET AND BBB. I HAD A BLOW OUT RIGHT AFTER CONTACTING THEM ON A DIFFERENT TIRE THAN I REPORTED TO THEM. I HAVE A YEAR OLD CAR WITH 4 TIRES THAT HAVE HOLES, YEARS, SHREDS. TODAY I HAD TO PUT A 4TH TIRE ON THE CAR. HANKOOK IS GOING TO HURT SOMEONE! I WAS DRIVING 85MPH WHEN THE TIRE BLEW OUT. *TR

ROOF RAILS COME LOOSE, TOTALLY UNSECURED TO VEHICLE. ONE HAS FALLEN OFF WHILE DRIVING, ONE WAS DESTROYED IN CAR WASH. THE RAILS SEEM TO POP LOOSE NO MATTER WHAT IS HAPPENING WITH THE VEHICLE (I.E. PARKED, DRIVING). THIS IS A WELL DOCUMENTED PROBLEM ONLINE BUT NOTHING HAS BEEN DONE TO RESOLVE IT. *TR

ROOF RACK ON TOP OF VEHICLE CAME OFF WHILE DRIVING. THE PLASTIC CLIPS AREN'T ENOUGH TO KEEP IT ON THE VEHICLE. VEHICLE HAD 12K MILES WHEN THIS HAPPENED. THIS IS VERY UNSAFE I SHOULDN'T HAVE TO WORRY ABOUT MY ROOF RACKS COMING OFF MY VEHICLE.

I HAVE HAD THE CAR IN TO THE DEALER TWICE NOW FOR CARBON MONOXIDE ENTERING THE PASSENGER COMPARTMENT. I HAVE HAD A CARBON MONOXIDE DETECTOR THAT I PURCHASED FROM A RETAILER THAT SHOWS ELEVATED LEVELS ABOVE 60 PARTS PER MILLION WITHIN THE PASSENGER COMPARTMENT MY FAMILY HAS BEEN EXPERIENCING NEUROLOGICAL SYMPTOMS RELATED TO THE CO EXPOSURE

NOTICED SEVERE EXHAUST SMELL WHEN DEFROST IS ON WHILE DRIVING, AND MORE MODERATELY WHEN THE RECIRCULATED AIR IS ON. LOOKED UP THE ISSUE ONLINE AND FOUND THAT OUR 2019 FORD EXPLORER IS EXPERIENCING THE SAME ISSUES THAT CAUSED A SOFT RECALL FROM FORD FOR THEIR 2011-2017 MODELS. TOOK IT TO LOCAL FORD SERVICE CENTER, BUT THEY COULD NOT REPLICATE THE ISSUE. HOWEVER, THE TECH AT FORD SERVICE CALLED THEIR HOTLINE, WHO STATED "REAR AIR VENTS WERE LOOSE CAUSING THIS CONCERN". FOLLOWING THIS CALL, FORD SERVICE CENTER DID THE FOLLOWING (ALL QUOTES ARE FROM SERVICE INVOICE): "REMOVED REAR BUMPER COVER AND INSPECT[ED] AIR EXTRACTORS. INSPECTION FOUND BOTH EXTRACTORS WERE NOT CONNECTED ON THE LEFT REAR CORNER OF BOTH SIDES, LIKE THEY ARE BROKEN WILL NOT PROPERLY SEAT. INSPECTION ALSO FOUND LIFTGATE DRAIN VALVE WAS MISSING AND LR TAILLAMP GROMET WAS NOT SEATED TO THE BODY. REPLACED BOTH EXTRACTORS AND DRAIN VALVE, RESEATED LR TAILLAMP BODY PLUG, REINSTALLED REAR BUMPER AND TEST DROVE." WE HAVE NOT NOTICED THE EXHAUST SMELL SINCE THE FIX ONE WEEK AGO. I AM REPORTING THIS SO THAT NHTSA AND ANYONE READING THIS KNOWS THAT THE FORD EXHAUST ISSUES THAT CAUSED SO MANY PROBLEMS ARE STILL ONGOING THROUGH THE 2019 MODEL, AND ALSO SO THAT CONSUMERS WHO HAVE THIS MODEL KNOW EXACTLY WHAT TO TELL THEIR LOCAL FORD SERVICE CENTERS TO DO TO FIX IT.

BACK UP CAMERA DOESN'T WORK ESPECIALLY NOT IN COLD. I CAN JUST START THE VEHICLE AND THE CAMERA WON'T WORK ONCE BUT IT HAS NOW BECOME AN ALL DAY THING

The contact owns a 2019 Ford Explorer. The contact stated that the roof rail had detached. The contact received notification of NHTSA campaign number: 21V316000 (Structure) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer where the roof rail was glued. The vehicle was repaired however, the failure recurred. The roof pins are unable to be attached. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified but, no further assistance was provided. The failure mileage was approximately 3,000. VIN tool confirms parts are not available.

JUST RECENTLY PURCHASED A 2019 FORD EXPLORER LIMITED. WHILE DRIVING ON THE FREEWAY AND ALMOST NEARLY BEING SIDE SWIPED BY A BIG RIG WHO APPARENTLY DID NOT SEE ME OR HEAR MY HORN. I THEN PULLED OVER NEAREST EXIT AND PRESSED MY HORN TO HEAR THAT IT WAS LOW SOUNDING. I THOUGHT MAYBE IT WAS DEFECTIVE OR A RECALL ON HORNS. I SEARCHED ONLINE TO FIND OUT THAT FORD HAS ONLY INSTALLED 1 HORN FOR THIS YEAR MODEL. NOT SURE IF ITS TO BE CHEAP OR BY MISTAKE, BUT I HAVE READ MANY REVIEWS THAT THERE'S ONLY 1 HORN INSTALLED WHEN ALL PREVIOUS YEARS HAVE 2 HORNS INSTALLED. THERE ALSO HAS BEEN VIDEOS MADE ON YOUTUBE REGARDING CONCERNS OF THESE 2019 FORD EXPLORERS. I TRULY BELIEVE THIS IS A BIG SAFETY ISSUE.

TL* THE CONTACT OWNS A 2019 FORD EXPLORER EQUIPPED WITH HANKOOK VENTUS 105H TIRES, SIZE: 255/50/R20. THE CONTACT STATED THAT THE ORIGINAL FRONT PASSENGER SIDE TIRE HAD TO BE REPLACED BECAUSE THE TIRE PRESSURE WAS CONSISTENTLY DUE TO A THREE INCH CUT APPROXIMATELY TWO INCHES FROM THE RIM. SUNSET FORD (11700 GRAVOIS RD, ST. LOUIS, MO 63127, (314) 843-4431) TRIED TO SELL THE CONTACT A NEW TIRE AFTER INFORMING HIM THAT THE TIRE WAS NOT COVERED BY THE WARRANTY. THE CONTACT WENT TO A TIRE SHOP FOR A SECOND OPINION AND WAS INFORMED THAT THERE WAS A DEFECT WITH THE TIRE. THE TIRE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE FAILURE MILEAGE WAS 2,000. THE TIRE FAILURE MILEAGE WAS UNKNOWN.

2019 FORD EXPLORER. CONSUMER WRITES IN REGARDS TO HORN NOT BEING LOUD ENOUGH TO BE HEARD AT ANY SAFE DISTANCE. *LD *JS

I have a 2019 Ford Explorer Limited. Since shortly after my lease began, I found it to emit a burnt hair like smell in the passenger cabin whenever I am applying heavy acceleration. I have had a similar issue with two previous Explorers I've owned (2015 XLT, 2017 XLT), and brought the vehicle to the dealer, requesting that they remediate the issue. The dealer's service center claims there are no fumes, and did not attempt to repair the vehicle. This was the second time I took it to that dealer for the issue. I have contacted Ford Customer Service, though have yet to get any repair or remediation of the issue. I am concerned as I have had repeated instances of drowsiness when operating the vehicle.

VEHICLE WAS BEING DRIVEN STRAIGHT ON RESIDENTIAL 2 LANE STREET. HEARD A LOUD BREAK/ LOSS OF DRIVING CONTROL OF VEHICLE WHICH PULLED FORCEFULLY TO THE RIGHT. VEHICLE SCRAPED OFF CURB THEN BACK INTO ONCOMING TRAFFIC AND COMING TO STOPPED. HAD LOST ALL POWER TO STEERING AND OPERABILITY OF VEHICLE. PUT HAZARDS ON TO AVOID ACCIDENT EXAMINED DAMAGE TO RIGHT FRONT PASS SIDE TIRE. APPEARED THAT STABILIZER ARM, SNAPPED, BALL JOINT DISCONNECTED. RIM WAS NOT BENT OR DAMAGED OTHER THAN SCRAPE TO CURB AND TIRE WAS FULLY INFLATED. PRIOR TO MALFUNCTION DRIVER DID NOT HIT ANY OBSTRUCTION, DEBRIS OR POTHOLES ON ROAD. NO DAMAGE TO BODY OF VEHICLE.

REAR HATCH ELECTRIC OPENING/CLOSING MECHANISM FAILED - HATCH CAME DOWN A STRUCK THE HEAD OF A PERSON CAUSING AN INJURY. ALSO BECAUSE THE HATCH WOULDN'T CLOSE PROPERLY EXHAUST ENTERED THE VEHICLE WHEN BEING DRIVEN.

THIS CAR WILL NOT START AFTER BEING TURNED OFF AND LEFT FOR CERTAIN TIME. THE CAR CRANKS BUT WILL NOT START. THE BATTERY HAS BEEN CHECKED AND IS FUNCTIONING. THE CAR WAS TAKEN TO FORD DEALER AND FOUND THE GAS MODULE BAD. AFTER 4 MONTHS THE ISSUE HAS OCCURRED AND THE CAR WILL NOT START.

THE BRAKE PEDAL IS NOT READILY ACCESSIBLE DUE TO CLEARANCE UNDER THE DASH. MY SIZE 12 FEET WILL NOT REACH THE PEDAL QUICKLY ENOUGH IN AN EMERGENCY.

BURNING SMELL (PRESUMABLY EXHAUST FUMES) ARE LEAKING INTO CABIN WHILE DRIVING. HAPPENS MORE OFTEN UPON HARD ACCELERATION AND WITH AIR CONDITIONING ON IN AIR RECYCLE MODE.

The trim panel around the windshield detached. The panel detached on the drive home from the Ford dealership. This happened on a brand new vehicle. I returned the car to the Ford dealership and they replaced the trim panel. I also had to have the windshield replaced on this vehicle. The windshield replacement company requires you to purchase new trim panels surrounding the windshield when the windshield is replaced. I purchased new trim panels and 1 of the trim panels detacted from the vehicle while I was driving on the expressway. The windshield company replaced the panel. They indicated that this happens all the time with Explorers.

WHILE DRIVING FROM VIRGINIA TO FLORIDA, TOWING SMALL U-HAUL TRAILER, WHEEL LUGS SHEARED OFF, CAUSING WHEEL TO COME OFF BELT ROLLING THE VEHICLE. VEHICLE IS BRAND NEW, I AM THE ONE AND ONLY OWNER FROM THE DEALERSHIP AND NEVER BEEN WORKED ON.

THE 2019 FORD EXPLORER IS DELIVERED NEW WITH ONE INADEQUATE HORN. ALL OTHER MODEL YEARS HAVE TWO HORNS AND ARE WHAT YOU EXPECT FROM A HORN. THIS IS A DANGEROUS SITUATION, THE HORN IS SO LOW I COULD NOT SCARE A SQUIRREL. FORD MOTOR COMPANY SAID THEY CANNOT UPGRADE. THE FORD DEALER SAID THEY CANNOT UPGRADE WITHOUT EFFECTING THE WARRANTY.

TL* THE CONTACT OWNS A 2019 FORD EXPLORER. WHILE DRIVING 70 MPH, THE CONTACT SMELLED FUMES COMING FROM THE IGNITION. THE VEHICLE WAS TAKEN TO LEE FORD LINCOLN (LOCATED AT 4170-C RALEIGH RD PKWY W, WILSON, NC 27896, (252) 291-6000) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 1,100. *TT SINCE THE INITIAL FAILURE REPORT TO NHTSA ON JUNE 6, 2019, THE VEHICLE HAS BEEN TAKEN TO THE DEALER IN THREE SEPARATE OCCASIONS TO DATE, BUT THE FAILURE COULD NOT BE DUPLICATED. TO THIS DATE, THE VEHICLE HAS NOT BEEN REPAIRED AND THE PROBLEM PERSISTS. EXCESSIVE FUMES IN THE CABIN, MAINLY WHILE ACCELERATING AND/OR DRIVING LONG DISTANCES; THE SMELL IS SO STRONG THAT WE KEEP THE SUNROOF TILT OPEN TO ENSURE GOOD AIR FLOW & REMOVE FUMES FROM CABIN.*JB

The contact owns a 2019 Ford Explorer. The contact stated that there was an abnormal ticking noise detected from the front end of the vehicle. The contact stated that while his wife was driving, the vehicle failed to accelerate and revved up. The contact noticed that the air intake manifold was disconnected. The contact stated that he noticed an oil leak in the driveway. The rear seat heater became inoperable and the tires were bald. The vehicle was taken to the local dealer and the contact was informed that the vehicle was working as designed. The vehicle was taken to the same dealer where it was diagnosed that the seal was broken. The vehicle was repaired however, the failure recurred. The manufacturer was notified of the failure however, no further assistance was provided. The approximate failure mileage was 20,000.

FOR THIS MODEL YEAR FORD EQUIPPED THE EXPLORER WITH A SINGLE-TONE HORN. THE VOLUME IS VERY LOW AND SOUNDS LIKE A TOY HORN. I DO NOT HAVE ANY CONFIDENCE THAT THIS HORN WILL HELP ME IN A DANGEROUS SITUATION. *TR

TL* THE CONTACT OWNS A 2019 FORD EXPLORER. WHILE DRIVING THE VEHICLE, THE CONTACT SMELLED EXHAUST FUMES AND FUEL INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO ADVANTAGE FORD (4000 SE FEDERAL HWY, STUART, FL 34997, (772) 287-0955) TO BE DIAGNOSED, BUT THE TEST WAS NOT YET COMPLETED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 4,500.

ON MARCH 2ND 2019 FORD EXPLORER SPORT WITH 1,800 MILES WAS TOWED TO THOMASSEN FORD IN CHARLES TOWN WV LEAVING OWNER STRANDED. COMPLAINED OF STRONG FUEL/GASOLINE ODOR INSIDE THE VEHICLE. FUEL/GASOLINE WAS LEAKING BADLY OUT OF THE VEHICLE ONTO THE EXHAUST PIPE. ON MARCH 4TH NOTIFICATION WAS PROVIDED FROM SERVICE WRITER THAT NONE OF THE FUEL LINES OR CLAMPS WERE ATTACHED PROPERLY FROM THE FACTORY. VEHICLE SAT AT THOMASSEN FORD UNTIL MARCH 27TH WHEN REPAIRS WERE COMPLETE. APRIL 9TH 2019 SOME FORM OF FLUID LEAKED OUT OF THE PARKED VEHICLE FOR 8 HOURS AFTER A 7 MINUTE DRIVE. VEHICLE WAS TAKEN TO JERRY'S FORD IN LEESBURG VA "UNABLE TO DUPLICATE" THEREFORE NO ACTION WAS TAKEN. THERE ARE PHOTOS OF THIS ISSUE. APRIL 18TH 2019 A STRANGE NOISE COMING FROM THE STEERING COLUMN WHEN DRIVING. VEHICLE WAS TAKEN BACK TO JERRY'S FORD IN LEESBURG VA "UNABLE TO DUPLICATE" THEREFORE AGAIN NO ACTION WAS TAKEN. TO THIS DAY THE VEHICLE STILL MAKES THE NOISE WHICH HAS GOTTEN PROGRESSIVELY WORSE. THERE IS VIDEO OF THIS ISSUE

We continue to smell exhaust fumes in the cabin on the vehicle.