2021 Ford Explorer Complaint Log

I had a reputable after market brake system installed on my 2021 Ford Explorer ST at Holman Ford in Turnersville,NJ a couple years back. Since this time I have taken back the vehicle for my brakes being too spongy. I explained to the dealership that the brakes needed to be bleed again. The technician did not and adjusted the actuator on the brakes. Last year around the same time I had almost complete brake failure. This was do to the brakes having air in the lines and leaking from a fitting. The same concern I had from the beginning. The dealership fixed the problem and also added the parking brake software due to my vehicle only having one rear bolt in the subframe. Since this time, I have received numerous parking brake fault codes on my instrument cluster. The parking brake also disengages violently to the point where my vehicle lunges forward. It wasn’t until several days ago that my 2021 Explorer went back to the dealership for the parking brake issue and then saying my parking brake actuator broke apart. I have had nothing but issues with my brakes installed by the dealer and now I’m experiencing an issue caused from the software update.

Every 6 months, the rear cameras, cross traffic sensors and blind spot warning go out and completely stop functioning. I take it to the dealer tland they keep it for 1-2 weeks and eventually replace a fuse and send it home. This has happened four times. No one will actually correct the root cause ti the issue. It's going on its third week in the shop this time.

Numerous times over the recent 2 months, I have experienced different issues with my 2021 Ford Explorer. The vehicle was purchased used in 2022 with less than 10,000 miles on it. It currently has 36k miles. When the vehicle is stopped but in drive and then accelerated to merge into traffic, the vehicle stalls and will not engage. The accelerator has to be pressed repeatedly to get the vehicle to begin moving again. This can take anywhere from 2-3 presses and 10-20 seconds. This creates a hazard for moving traffic and a safety issue. This occurs repeatedly with no warning beforehand. The vehicle has no lights to reflect an issue. Additionally, while the vehicle has been parked and shut-off, the electronics will turn on. On two separate occasions, the lights have turned on on their own and the radio has done the same; there was nobody in the car either. Over the past weekend, while driving down the road, no rain or water on windshield, and the wipes started. The vehicle persistently has a blue screen during backup. There is a concern for the electronics as a whole with all of the issues occurring. When accelerating on the highway/interstate, often times, an odd smell can be sensed, as if the EcoBoost is not functioning appropriately. The recall for rear axle bolt was repaired by Ford in Yukon, OK, and was informed that is the only recall currently with a repair available. The vehicle is available for inspection, as necessary.

The fuse box got wet after a routine car wash. The hood was not opened at any point prior to the car wash, nor directly afterwards until the incident occurred. A few hours after the car wash, the horn went off on its own continuously for 5-10 minutes and had to be shut off manually via disconnecting the battery. The car was not running or turned on in any way at this point. Prior to disconnecting the battery, the car was turned on to try and deactivate the horn. The horn was still blaring and the car would not shut off. Upon inspection, there was smoke coming from the fuse box. Multiple vehicle alerts went off on the dash including Hill start assist warning, Powertrain malfunction/reduced power and pre-collision assist warning lights. The car was taken to the dealership for repairs. The following "story" was conducted at the dealership: Unhooked battery. Removed front cowl battery junction box. Removed battery junction box. Battery junction box is burnt up and engine bay harness is melted. Engine bay harness needs replaced. Have to remove engine assembly to gain access to harness. Removed engine transmission and subframe assembly. Removed inner plastic firewall. Removed harness and replaced. Reinstalled drive train assembly replaced all one time use fasteners. Reassembled car. Found horn is INOP. Diagnosed and found horn is burned up from being stuck on from melted harness. Removed front bumper cover. Replaced Horn and reassembled. Horn works now. Cleared all DTCs. No DTCs returned. Test drove car. Everything is working properly now and no codes returned. Total repairs are $3,300. I did not feel safe in any regards while driving it to the dealership. Through casual conversation with a friend who works at the dealership, they witnessed something similar happen with a Ford F-150. I don't believe that this has been inspected by the manufacturer, police or insurance representatives. There were no warning lamps, messages or other symptoms prior to the incident.

Been dealing with this backup camera blue screen for the last year. I pay too much money for this not to be working. Someone came out yesterday to fix it but it’s still doing the same thing.

I am very disappointed in Ford. I cannot believe that I have a 2021 Ford Explorer and the back up camera will go out for no reason. Also, the GPS is not working. What is the company thinking, when I am told when I call the dealer to have this issue corrected that, "Ford had put a hold on the recall due to they have not made a decision on how to handle it." Let me make a suggestion that WILL WORK. Put NEW CAMERAS in all the vehicles that has the issue that I described above. If this issue is not corrected soon, I will be trading for another model vehicle. The back up camera could cause a very serious incident. People have grown used to the back up camera since they have been installed in vehicles for so many years. This could cause a pedestrian to be backed over and seriously injured or killed. Does your company want that on your conscious!!??? Also, I have an issue when I turn my vehicle in to the dealer, I am always told they do not have a loaner vehicle. What the heck!! It is your issue and you should provide a loaner for everyone that schedules a service on the recall.

The recall that was previously issued for this issue was removed by the dealer because of 'many complaints from owners about the software fix'. The dealer told me that Ford was working on it and they would update later. However, you, on this website, will list this vehicle as 'recall completed'. Not sure why the disconnect. Also, for this vehicle, the rear subframe bushing failed last fall and was replaced under warranty. This bushing has failed again and I have an upcoming appt to have it fixed. This issue MUST be addressed by NHTSA as this is a severe safety issue that you are NOT pushing Ford hard enough to address. For 2023, Ford is producing 'some' Explorer ST models with the two bolt system (that is not under this recall), however, some are still being produced with the one bolt. The 2021-2022 models were, mostly, all made with the one bolt setup. The Fix is to simply use the correct rear subframe (Ford is doing this for owners that complain/push this issue, which I'll be doing now that this has happened twice). Please call me if you need details.

The contact owns a 2021 Ford Explorer. The contact received notification of NHTSA Campaign Number: 21V735000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was not available.

The back up camera fails basically 1 out of 5 times it's engaged between skipping or just straight blue/black screen. The screen is out and causes blind spots while backing up.

This vehicle has had multiple recalls for the same issue. Current recall is 23V022. This is a recurring issue with the sync screens. Now the entire screen is failing at all times rendering it impossible to drive hands free. Meaning navigation does not work, operating a phone through the car does not work, at times the reverse emergency brake does not work. All of these features are there to improve not only the safety of the vehicle occupants, but the safety of other motorists. It is unfortunate that the government has allowed a vehicle manufacturer to make its own rules when it comes to the safety of this nations motorists. All of the photos attached were taken on different days over the last couple of months and I would be happy to verify this upon request.

The contact owns a 2021 Ford Explorer. The contact stated that the vehicle was hard to shift and there was a delay while shifting from first gear. The vehicle hesitated while shifting. While at a stop, the vehicle hesitated and was slow to shift into gear. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed, and the turbo charger was reset. The vehicle was repaired, but the failure recurred. The manufacturer was contacted, and informed the contact that there was no warranty coverage on the vehicle. There was no assistance provided. The approximate failure mileage was 46,000.

Due to a Sync system update the display has been unresponsive, thrown errors, shut off during driving, and been delayed during operation. Most noticeably during reverse. There is a significant delay when the reverse camera is supposed to turn on causing a potential safety hazard. Ford has not responded to the issue in a timely manner and hasn’t given an ETA on when the firmware will be updated.

Roof trim blew off. Moon roof- yes Luggage rack- no Driver side

On April 28, 2023, while driving our Forf Explore, we smelled gasoline from our vehicle. We immediately stopped at the next exit, and my husband looked under the vehicle and saw gas dripping from under the engine. We immediately went to the nearest Ford dealership where the vehicle had stayed for a week. We were advised that the leak was one of the metal fuel lines that rubbed onto the frame and caused the leak, also the engine light code was due to the small hole in the fuel line. Which we had taken to a Ford dealership previously due to the engine light on, but they cannot detect the problem. We have contacted Ford Headquarters via phone and mail for further assistance. And up to today, which is April 15, 2024 we have never received a response from Ford Headquarters. This was a very scary situation, which could’ve caused a vehicle fire.

Car rolled down driveway while in park three separate times. Could have killed someone.

The contact owns a 2021 Ford Explorer. The contact received notification of NHTSA Campaign Number: 22V255000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2021 Ford Explorer. The contact stated while driving 30 MPH and attempting to slow down, the vehicle failed to properly respond. The contact desperately depressed the brake pedal, but the vehicle failed to respond. The contact activated the parking brake, and the vehicle was able to stop. The contact was able to drive back to the residence. The vehicle was towed to the dealer and the dealer stated that the ABS module needed to be replaced. The vehicle was repaired but the failure persisted. The vehicle was taken to the dealer and the dealer stated that the wiring harness needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and a case was filed. The failure mileage was 20,000.

Repeated failures of the rear axle bolt recall remedy on my 2021 Ford Explorer Hybrid. The vehicle has undergone multiple repairs including replacement of the rear axle bolt, axle seals, and transmission alignment. Despite these repairs the vehicle continues to exhibit driveline instability, seal leakage and symptoms similar to transmission slip.

Front passenger seat overheated and caused 2nd degree burns

I am reporting countless incidences of my backup camera screen going to black or blue when the Gear Shift is selected to REVERSE. This has happened multiple times a day, week, month, etc. and is extremely frustrating. I am reporting in hopes to do anything I can to get the software fix expedited because it has been occurring for too long without a fix. t=The only "FIX" (if you can even call it that) for this problem is to stop what you are doing, put your car in PARK, turn the car OFF, open the driver's door to "reset", and then turn your car back on AGAIN in HOPES that the backup camera / 360 view is back to functioning within normal limits. That is unacceptable!!! It is not safe and anyone experiencing this issue should not have to stop their car, open a door, and restart it just to get the backup camera to work. I have contacted my dealership, Ford Corporate Offices, and now you guys in hopes to get this process going and the software to be fixed. Thank you - please contact for any questions or more information.

I had my suv service recall done on 6/04/22 for rear axle bolt fractures. When I got to driving my suv the transmission was acting funny, it was shifting up and down different than it was. So I took it back , and they said it had to get use to my driving. So it seemed ok in a couple of days. Then all of a sudden I was at a stop light one day and it wouldn’t shift out of first gear.so we pulled over to a parking lot, we went in and had lunch, after lunch we tried driving it and it seemed fine. And it was ok until about 3/08/23 when we were almost got home from a shopping trip when all of a sudden it just started making noise and acted different shifting. So I took it to my ford dealer,I asked them to look at it and tell me what they wanted to drive it or not.they said not drive it, so they gave me a loaner car. So I checked with them a couple of times and they had not looked at it. So after not looking at my suv for 30 days I got mad and traded in . So I don’t know for sure what happened to my suv I think it was in transmission or driveline.there was no warning lights or codes they told me when I dropped it off

The contact owns a 2021 Ford Explorer. The contact stated that while the vehicle was shifted into reverse, the audible alarm feature failed to alert the contact to an object or another vehicle nearby. The vehicle was taken to the dealer however, the technician was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 22,000.

The contact owns a 2021 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V342000 (Back Over Prevention). However, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving in reverse mode, the back-over prevention camera displayed a blue screen. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 13000.

Last month out of the blue, my 2021 Ford Explorer ST with 15,500 miles would not start. Attempts to jump it were futile. I then had it towed in to the local Ford dealer. At first, they were thinking the starter. A few days later, I got a call saying they could not hand crank the motor as it seized up. In addition to that, they found pieces of metal from the piston in the oil pan. The dealer took apart the intake manifold and found that the valve keeper failed thus dropping the intake valve into the #5 cylinder. This necessitated replacement of the engine, both turbos and even the flywheel and torque converter. This is a known issue with the 2021 Broncos and is even being investigated by the NHTSA. I just wanted to bring awareness that this can happen to the 2021 Explorer with the 3.0 Ecoboost as it was built in the same factory as the Bronco 2.7 and is a similar engine. I can provide the repair invoice upon request. I couldn't get it to upload.

The rear camera has not worked since the vehicle was purchased in spring of 2021. It has now been "repaired" 3 times based on open recalls. however the issue is a known issue and can not be fixed. We have now been told they will.nees to replace the camera which is on indefinite backorder. This is a huge vehicle safety issue Ford is aware of and yet not one of their alleged recalls actually resolves this serious issue.

The transmission hesitates for several seconds and shifts hard when being shifted into reverse. The dealership has made one repair attempt already.

The contact owns a 2021 Ford Explorer. The contact stated that upon starting or while driving the vehicle, the front camera screen image was black or gray before going blank. Additionally, the navigation system was inoperable. There were no warning lights illuminated. While driving at undisclosed speeds, the transmission was slipping. The vehicle was taken to the local dealer, where it was diagnosed that coolant had intruded into the transmission. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 50,000.

I hope this letter finds you well. I am writing to you regarding a persistent issue I have been experiencing with my 2021 Ford Explorer For some time now, I have noticed a loud sound when braking and when navigating obstacles such as speed bumps or when entering and exiting the ramp of my parking lot. Concerned about this situation, I took my vehicle to the service department at your dealership, where I was informed that there was a recall to replace a part related to this issue. I appreciate that you have identified and committed to addressing this problem through the recall. However, I am concerned that despite more than one or two months having passed since my initial visit, I have still not received any notification regarding the availability of the necessary part for the repair. This delay has been particularly frustrating as the problem persists and even seems to have worsened over time. The loud sound when braking and navigating obstacles is becoming increasingly pronounced, significantly affecting the driving experience and my safety on the road. I understand that manufacturing and distribution processes can be complicated, but I need an urgent solution to this problem. As a loyal customer of your dealership, I trust that you will take the necessary steps to resolve this situation quickly and effectively. Since my vehicle is my primary means of transportation, I strongly request that you expedite the repair process and keep me informed of any developments related to the recall and the availability of the necessary part. I look forward to receiving a prompt response and a satisfactory solution to this problem. I appreciate your attention and prompt action in addressing this matter.

Defective Starter - car will not start, battery, alternator check off ok.

loud popping metal sound from rear brakes as vehicle starts to move Ford has been contacted and replaced rear brake pads which made no difference. This problem started last August After Safety Recall 22S27 below is a link to videos with sound which clearly describe my safety concern https://www.dropbox.com/sh/a3iawirsizbc6iq/AAA3dgaCvZ9JcouFufKLLmGUa?dl=0

I have taken my Explorer in twice to have the infotainment system repaired. It will randomly shut down and go blank. Nothing will work to include the camera/backup assists. Sometimes an ignition cycle will clear it, but there have been times it will not. Both local dealers claim they could not duplicate despite bringing in and showing the service advisor during an event. Ford has also performed a "recall" for this 4 times, with the 3rd being canceled because it was not actually fixing the issue.

While using Intelligent Adaptive Cruise, the vehicle suddenly thought the speed limit was 85mph and quickly started accelerating. Confused, I hit the brakes to stop the acceleration. I have uploaded a photo of the dash that I took showing that the system read the speed limit sign as 85. I saw no speed limit sign in the area, so, I have no idea what prompted the system to change speed. I was talking on the phone via Android Auto and using Waze, via Android Auto, USB direct connect. The only other problem I've ever had with this system is on interstates that have specific Truck speed limits in West Virginia. There, sometimes trucks have slower speeds and this system picks up those truck speeds and decelerates/brakes to comply. While it can be overridden in the moment, the next time it sees such sign, it slows again. This sudden deceleration poses a hazard to other drivers who do not expect a 'non-truck' vehicle to suddenly slow.

The oil crank case is getting fuel inside. In approximately 1000 to 1500 miles there is a 1 quart and a half of fuel in the oil making the oil level overfill. This oil diluting the fuel issue. Seems like it could be a safety issue if it continues to pour gasoline into the oil crank case. My local Ford dealer, Gary Yomans Ford in Daytona Beach Florida. Verified the concern and told me there’s no repair available yet. The technician further stated that it will eventually destroy the engine from the inside. This issue only started this year. There is at this time 30,959 miles on the vehicle.

The contact owns a 2021 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V022000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that his vehicle rental company owns a fleet of 105 2021 Ford Explorers, and the VINs were all included in the recall. The contact stated that 35% of the 105 vehicles had experienced a loss of rearview camera image. The dealer was made aware of the failure and confirmed that parts were not yet available. The vehicles were not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.  

The contact owns a 2021 Ford Explorer. The contact stated that the passenger’s side rear door glass fastener installed between the V-shaped glass and the door glass had fractured. The vehicle was taken to the dealer. The contact was informed that the passenger’s side rear door glass fastener needed to be replaced. The contact was informed that the repair could not be covered under warranty. The vehicle was repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 30,000.

Recall on REAR CAMERA BLUE OR BLANK SCREEN

The first window that exploded is The back windshield when my husband and I were sitting in the parking lot at the American Legion. I took the Explorer to Duval Ford they suggested I call Ford Corporate. They said they didn’t know why the window exploded. On Wednesday the right passenger back window exploded as I was traveling on Interstate 95. I called Corporate Ford and they said take it to Duval Ford to be assessed. This is two windows in 8 months that have exploded. It cost me out of pocket a total of $900 to replace both windows.

Back-up camera starts turning blue. Verified that there was an issue during manufacturing that they left a hole open and can cause malfunctioning of the back up camera causing the blue screen. Unable to spot blind spots when backing up and can put others safety in danger if behind vehicle especially children and I am not able to see them when reversing.

On or about 9 am on Tuesday, January 10, 2023, I entered a parking garage facility and drove up the ramp and continued on a level parking area and begin to turn into a parking space beside a large cement column. Just as I entered the parking space at a low rate of speed without my foot on the accelerator, I experienced sudden unintended acceleration which caused the vehicle to narrowly miss the cement column and the front cement wall of the parking space. Fortunately, I quickly braked to avoid a collision and then put the vehicle in park and shut off the vehicle. There were no warning lights on the vehicle dash, and I have not yet taken the vehicle to an authorized Ford Dealer to have it checked. Vehicle is still under factory order and has approx. 26,700 miles.

The vehicle infotainment system regularly displays "emergency" messages theoretically designed to alert drivers to fires or other hazardous conditions. These messages seize the infotainment screen and must be cleared manually. The problem is: all of these messages are false and/ or nonsensical, .i.e "Serious fire at the intersection of Main Street and Main Street." The messages are a distraction to the driver as they often appear when using the navigation system. Ford service tells me this problem is not fixable. I raised the issue with Ford Management and they have basically ignored my request for assistance.

The contact owns a 2021 Ford Explorer. The contact stated while driving 10 MPH, there was a strong gasoline odor inside the cabin of the vehicle. Additionally, the contact stated while the vehicle was parked in the garage, there was a strong gasoline odor coming from the vehicle. The contact stated that the gasoline odor was present throughout the entire three-story residence. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the fuel line was leaking from a hole. The fuel line was replaced, and the diagnostic fault codes were cleared. The contact stated that upon reviewing photographs of the fuel line, he noticed that an unknown component had been rubbing against the fuel line, which caused the failure; however, the dealer did not inform him of the cause of the failure. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 41,000.

Issue with navigation system. Many times is shows no GPS. Navigation does not always recognize current vehicle position and many times navigation does not even work. On many occasions, upon starting the vehicle, the clock does not even work when the navigation system isn't being used. This is a safety issue when we are traveling out of town. We are not fans of using our phones for navigation as an alternative to the faulty vehicle onboard navigation. This first started happening December 2022.

After receiving a Ford issued recall for a potential rear axle bolt fracture, the dealer reprogrammed the PCM per Ford's reported repair solution. After this PCM update, the vehicle would randomly slam to a complete stop while driving. It happened several times with 3 different drivers (myself, my wife, and my son), each happening at 30-35 mph or less. It was usually preceeded by an audible clicking sound, but not always. We took the vehicle to the dealership several times, but they said they were not able to reproduce the issue, and continually returned the vehicle to us despite our grave concern for high risk of crash and injury. We even contacted Ford's customer service and legal departments several times, who ultimately refused to allow us to continue using a loaner vehicle and demanded that we return the loaner and retake possession of our Explorer because they said they had not received any other similar complaints, and their field engineer could not reproduce the issue and cleared the vehicle as safe, although Ford was never able to supply us with service records proving the repairs they purported despite our repeated inquiries. Ultimately, the issue happened again, and slammed while driving down a hill at about 40-50 mph, but this time the slamming was immediately followed by seemingly disengaging the drivetrain and causing the vehicle to roll downhill with no ability to accelerate, ultimately causing me to roll into a utility pole. Ford has since repurchased the vehicle, but given the severe safety risk associated with this issue and Ford's poor handling of our situation, I wanted others and the NHTSA to be aware in case other similar issues are reported in a effort to protect others from potential injury, especially in light of the increasing number if PCM-related issues and recalls reported against Ford...one of which was a PCM recall pertaining to our reported issue, but was not issued until after our repurchase was complete.

The contact owns a 2021 Ford Explorer. The contact stated that the third-row seats were inoperable. The contact stated that the passenger’s and driver’s side seats were frozen in a semi-folded-down position and were not responding to the electronic control switch. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the seat control unit needed to be replaced. The contact was advised by the dealer that the seat failure was a known failure; however, the vehicle was no longer under warranty. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was 40,438.

Vehicle developed a clicking noise when accelerating/decelerating. Noise also present when switching between drive/reverse. Ford dealer found that driveline was flexing. Closer inspection revealed that the bushing for the single bolt rear subframe mounting to rear differential was broken. Had this not been caught, the bolt would have broken releasing the rear driveline from the structure of the vehicle. The 2020 Ford Explorer ST had two bolts that connected the rear diff to the rear subframe. In 2021-2022 Ford changed this to a one bolt design. This triggered the current recall for the 2021-2022 in which the 'fix' was to apply the emergency brake if the bolt broke. On the 2023 Ford Explorer ST model, Ford has returned to the two bolt design used in 2020. Photos uploaded.

2021 ford explorer exterior windshield trim is loose and has been shown to come off while driving. it is also causing a wind noise inside of the vehicle while in operration. No warnings shown. Link below shows issue and repair guidelines. https://www.tsbsearch.com/Ford/22-2021

Backup camera “blue screens” during critical times it is required. Software updates were updated but no resolution until Ford replaced the backup camera.

The contact owns a 2021 Ford Explorer. The contact stated that he recently had a manufacturer recall performed on the vehicle for Ford Customer Satisfaction Program Number 22N06 (Rear Axle Bolt Replacement). The contact stated that the dealer re-programed the E-brake to engage automatically when the vehicle was placed in park(P). The contact stated while reversing out of his driveway the vehicle would not move. The contact had been instructed to tap on the accelerator to release the E-brake. The contact stated that the RPM was raised to approximately 2,000 RPM, and only then would the high RPM release the E-brake; however, the vehicle would lurch into motion at approximately 10 MPH. The contact stated that the E-brake warning light was illuminated and then switched off once the E-brake was disengaged. The contact stated that the failure was more pronounced while reversing on a slope. The contact stated that the failure recurred while placing the vehicle in drive(D) however, the vehicle lurched and jumped forward. The contact stated that the motion was not as aggressive as while the vehicle was in reverse(R). The contact had taken the vehicle back to the local dealer where it had been reprogrammed. The contact was advised that all that could be done was to reprogram the E-brake. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 23,000.

When driving at lower speeds, typically under 30 MPH, the vehicle jerks & lurches. Also sometimes lurches, hesitates or doesn’t react on rapid acceleration such as highway merging or passing. Have had many near-misses. Parking, Reverse & Drive do not always engage immediately upon shifting. I nearly ran over my husband when the car was supposed to be in park and it was still in drive. Car will become extremely hot after extended driving causing the A/C to automatically turn to hot air in order to cool the engine. It smells bad and is not at all comfortable on long summer road trips.

Rear subframe bolt bushing broke. (See existing recall for the rear subframe bolt breaking). This vehicle had recall performed which actually didn't address the engineering shortfall from Ford using the wrong, lighter duty, subframe on the ST model. This subframe only has one bolt holding the rear diff to the subframe. The 2020 model had two bolts, as do all MY of the Lincoln Aviator. While Ford is fixing this under warranty, using the same subframe will not fix this issue. Result will be that the bolt may break or the bushing may fail. A broken bolt will result in the drive shaft disconnecting while driving, loss of acceleration, potential wreck from drive shaft hitting ground at speed.