2019 Ford F-350 Complaint Log

Wife was driving the truck(I was the passenger) while towing our dump trailer. After approx 100 miles into this trip the dash showed a "Reduced Engine Power Warning", and then shuddered. That was immediately followed by a "Service Engine Soon" warning on the dash, and the truck shut down as we were pulling to the shoulder. I smelled diesel fuel as we slowed to a stop. I got out and saw some smoke coming from under the hood. I looked under the truck and saw burning material falling from underneath, I shouted fire, and my wife exited while I retrieved our dog from the back seat. The cab was filling with smoke. Wife called [XXX] while I retrieved a few more small items from back seat. We stepped back and the truck was fully engulfed in flames in a few minutes. Fire crews were on scene after several more minutes, and by that time the truck was burnt to the ground. This truck was in excellent condition with no prior running issues or warnings of mechanical problems. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Ford F-350 SD. The contact stated that while driving at an undisclosed speed, the contact became aware that the transmission was slipping. No warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with torque converter failure. The contact was informed that the transmission needed to be replaced. The vehicle was in the process of being repaired. The contact referenced an unknown recall; however, the VIN was not associated with a recall associated with the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000.

The contact owns a 2019 Ford F-350 SD. The contact stated that while the vehicle was parked, her husband attempted to turn the key in the ignition, but the vehicle failed to operate as intended. The messages "Service Advanced Trac", "Oil Change Required", and "Hill Start Assist" were displayed. The ABS and check engine warning lights were illuminated. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 71,000.

The contact called on behalf of a Federal Agency that owned a 2019 Ford F-350. The contact stated that while driving 55 MPH, the check engine warning light illuminated, and the message "Reduce Power Mode" was displayed. The driver pulled over to the side of the road, and the vehicle shut off. The driver became aware of smoke coming from underneath the hood of the vehicle. The driver opened the hood and became aware that the engine compartment was engulfed in flames. The driver attempted to extinguish the fire with fire extinguishers; however, the fire persisted, and the vehicle was completely burned. The fire was extinguished by the Fire Department. The contact believed that a Fire Department report was filed. A Police report was filed. No injuries were sustained. There was no property damage. The vehicle was towed to a tow yard and was deemed a total loss. The contact related the failure to NHTSA Action Number: PE24014 (Fuel System, Diesel, Fuel System, Other). The manufacturer was notified of the failure. The failure mileage was approximately 120,000.

The contact owns a 2019 Ford F-350 SD. The contact stated while driving 65 MPH and driving over a pothole, the vehicle started to shake uncontrollably. The contact pulled over on the side of the road and the vehicle stopped shaking. The vehicle was not diagnosed. The manufacturer was not contacted. The failure mileage was 21,000. The VIN was not available.

Driving at approximately 40-50 mph and the front end and steering wheel shook violently… had to come to a complete stop to make it stop to regain control of the vehicle on an interstate!

Death Wobble is a consistent problem, tried changing the steering damper several times, the actual problem is in the linkage and suspension. Truck was shaking so violently I almost killed someone on the highway. Ford is aware of this problem and has taken no action.

WHEN DRIVING THE VEHICLE AT HIGHWAY SPEED ANY BUMPS IN THE ROAD CAUSE THE STEERING WHEEL TO SHAKE AND THE FRONT WHEELS TO HOP. FEELS LIKE THE TRUCK IS OUT OF CONTROL UNTIL I SLOW DOWN. TRUCK IS BRAND NEW AND THIS HAPPENED SEVERAL TIMES DRIVING IT HOME FROM VIRGINIA TO CONNECTICUT.

THIS VEHICLE VIOLENTLY SHAKES AFTER HITTING A GROOVED SURFACE OR A SMALL BUMP IN THE ROAD. THE SHAKING TAKES A GREAT DEAL OF POWER TO BRING THE VEHICLE BACK UNDER CONTROL. *TR

LESS THAN 500 MILES ON A F350 SUPERDUTY WITH AN 8' BED. DRIVING WITH A SMALL BOAT IN THE BACK PROPPED UP ON THE BACK OF THE TAILGATE. TAKING A LEFT ON A GREEN LIGHT IN THE CITY GOING ~15MPH THE TAILGATE OPENED ON ITS OWN AND THE BOAT ALMOST SLID OUT OF THE TRUCK. DID NOT PRESS THE FOB AS IT WAS IN THE CUPHOLDER -- DID NOT PRESS THE BUTTON INSIDE ABOVE THE PARKING BRAKE BECAUSE I HAD BOTH HANDS ON THE STEERING WHEEL TO MAKE THE TURN. ALMOST LOST THE BOAT AS I HAD IT TIED WHILE PROPPED ON TAILGATE, THE STRAPS CAME LOOSE SINCE THE BOAT FELL 2 FEED. DID NOT CALL THE DEALER YET AND I PURCHASED THIS TRUCK 7 DAYS AGO. I WANT TO REPORT THIS BECAUSE THIS STILL APPEARS TO BE A PROBLEM ON THE 2019 MODELS.

TL* THE CONTACT OWNED A 2019 FORD F-350 SD. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE CONTACT FELL ASLEEP BEHIND THE WHEEL CAUSING THE VEHICLE TO HIT A CURB, WENT OVER A HILL AND INTO THE GROUND, CAUSING THE VEHICLE TO ROLL OVER 2 TIMES. NO AIRS BAGS DEPLOYED. THE PASSENGER SUSTAINED A FRACTURED RIGHT FOOT, BRUISED SHOULDERS AND PELVIC BONE. THE CONTACT SUSTAINED MINOR INJURIES TO HIS CHEST. THERE WAS A POLICE REPORT FILED. THE PASSENGER WAS TAKEN TO ST. JAMES MEDICAL CENTER WHERE SHE WAS TRANSFERRED TO MANKATO CLINIC WICKERSHAM HEALTH CAMPUS CLINIC HEALTH SYSTEM WHERE THEY ARE CURRENTLY UNDER MEDICAL CARE. THE VEHICLE WAS TOWED BY THE POLICE TO A LOT WHERE THE DAMAGES WERE UNKNOWN. THE FAILURE MILEAGE WAS 5,000. *BF CONSUMER STATED BLACK BOX ONLY RECORDS 3 INCIDENTS AND STARTS AGAIN.*JB

TRUCK DOOR LOCKS TO NOT OPERATE IN COLD WEATHER. ADDITIONALLY DOOR WILL NOT LATCH SHUT. FOUND THIS OUT WHEN DRIVING AROUND A BEND IN THE ROAD AND MY REAR PASSENGER SIDE DOOR FLEW OPEN. THANKFULLY THERE WAS NO PASSENGER AS THEY COULD HAVE BEEN FLOWN OUT OF THE TRUCK. THIS IS KNOWN PROBLEM WITH THESE FORD TRUCKS. REFER TO FSA 18N03 WHICH IS A FIELD SERVICE ACTION BULLETIN. WHY THEY ARE NOT RECALLING THESE VEHICLES IS A MYSTERY TO ME. THIS IS A HUGE SAFETY ISSUE. I HAVE MADE AN APPOINTMENT WITH THE DEALER THAT I BOUGHT THE VEHICLE FROM. THEY TELL ME THAT A TECHNICIAN NEEDS TO TAKE EACH DOOR APART AND APPLY SEALANTS AND LUBRICATION TO THE PARTS. IN SEARCHING OUT THIS PROBLEM ON THE INTERNET, OTHER OWNERS WHO ARE ALSO EXPERIENCING THIS PROBLEM HAVE COMPLAINED THAT THE DEALER FIX DOES NOT WORK..THAT THE PROBLEM REOCCURS. I'M VERY CONCERNED THAT THIS PROBLEM IS NOT BEING ADDRESSED BY THE MANUFACTURER. I PAID OVER 80K FOR THIS TRUCK AND I'M DRIVING AROUND IN A SAFETY HAZARD.

CONTINENTAL CONTITRAC TIRES. EXCESSIVE VEHICLE VIBRATION AT HIGHWAY SPEEDS DUE TO SEPARATION THE TREAD PLIES AND POOR TIRE MOLDING TECHNIQUES. HAD SAME PROBLEM WITH MY LAST VEHICLE WHICH HAD THE SAME TIRES ON IT. SIZE ON BOTH VEHICLES WAS LT275/65R18. I FEEL CONTINENTAL TIRES SHOULD BE RECALLED FOR THIS ISSUE AND BANNED FROM SELLING TIRES IN THIS COUNTRY *DT *JB