2023 Ford F-350 Complaint Log

All cameras went out on the F350 with a blue screen there’s a recall on this but my truck is not included and needs to be expanded.

The contact owns a 2023 Ford F-350 SD. The contact received notification of NHTSA Campaign Number: 24V806000 (Back Over Prevention, Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.

The contact owns a 2023 Ford F-350 SD. The contact stated that the adaptive cruise control mode was inoperable. Additionally, the contact stated that while driving 50-55 MPH to the dealer, the contact noticed that the vehicle in front of the vehicle had stopped abruptly with no brake lights activated. The contact stated that upon depressing the brake pedal, the vehicle failed to respond. The contact attempted to veer to the left to avoid the other vehicle, but the passenger's side front end crashed into the rear of the other vehicle. There was no warning light illuminated. The contact stated that the six air bags of the vehicle deployed, and there was blinding smoke in the vehicle. The contact was transported to the hospital by ambulance and was hospitalized for 7 days. The contact was then transferred to a rehabilitation facility, where he was currently receiving care. The contact sustained a broken right hand and toe. The contact also sustained breathing complications as the contact's underlying cardiac and pulmonary health issues were triggered. The other driver sustained unknown injuries and was transported to the hospital by ambulance. Both vehicles sustained significant damage and could not be driven away from the scene. The contact's vehicle sustained front-end fender and hood damage and other unknown damage. The vehicle was towed to the collision repair shop for an estimate of the damage. A police report was filed. The dealer was notified of the brake failure and informed the contact that the VIN was not included in a related recall. The manufacturer was not notified of the failure. The failure mileage was 1,000.

The contact owns a 2023 Ford F-350 SD. The contact received notification of NHTSA Campaign Number: 24V806000 (Back Over Prevention, Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2023 Ford F-350. The contact stated while driving at an undisclosed speed, the oil change warning light illuminated. The contact stated that the vehicle received an oil change; however, the oil change warning light remained illuminated. The contact stated that occasionally the oil change warning light was illuminated whenever the vehicle was started. The vehicle was taken to the dealer several times and the sensor was reset. In addition, the contact was informed that an unknown module needed to be reprogrammed; however, the parts were not yet available. The contact stated that the failure reoccurred. The manufacturer was not made aware of the failure. The failure mileage was approximately 17,000.

This is a 2023 Ford F350 XLT vehicle. The low beam headlights do not put out sufficient light and are dangerous. I visited with the Ford dealership in Sunrise, Florida called Sawgrass Ford who told me that the previous owner changed the light source out to an LED light in an effort to gain more light. We both agreed that this did not help. In my research online it appears that this problem is limited to the XLT model. Apparently the Lariat, King Ranch, etc models have different headlights. There does not appear to be a recall on these headlights. I contacted Ford directly who advised me to go to a different dealer which won't help unless these are changed out. The vehicle currently has less than 35000 miles and is still under warranty.

While driving on a highway on two occasions my truck suddenly displayed low fuel pressure. I lost complete engine power. First occasion ford said was fuel control module. Second occurrence same thing was on [XXX] low fuel pressure signal and engine stopped working. Been in touch with fullerton ford in somerville where vehicle was subsequently towed to. Representative stated it is the low pressure fuel pump that is causing the intermittently loss of pressure. Almost got killed on the highway trying to get over to the shoulder with the sudden loss of engine power due to loss of fuel pressure. Vehicle still at dealer unknown if part has been replaced. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The audio system “glitched” and all of the speakers started screeching at maximum volume. I was unable to get this to stop outside of turning the vehicle off. It is so loud my ear were ringing for hours. This is loud enough it could definitely cause someone to wreck and impairs driving ability. I could also smell the electrical in the speakers getting hot and was fearful of an electrical fire. No warning lights. Not reproducible.

The front doors come open while driving down the road in cold weather. Multiple dealerships have to me to just deal with it. My children have to hold the doors shut while we are going down the road or I have to hold the driver's door shut while driving. There was a recall issued for certain 2023 F-350's regarding a door latch mechanism malfunction but apparently it doesn't apply to my pickup even though me doors don't stay shut while driving and multiple dealerships tell me there is nothing, they can do to fix it. When one of us gets hurt, falls off, or has a door hit by oncoming traffic, what am I supposed to do? The safety of my children does not matter to Ford motor company or their Montana dealerships. It happens regularly, not just once. Speed is not a factor, I can be driving 5 mph or 75 mph when it happens.

Front doors will not close and latch when it is cold outside. Multiple dealerships have told me there is nothing that they can do to fix this issue. Doors will come open while driving if they don't latch. I often have to use a ratchet strap to keep doors shut from the inside while driving in cold weather. Apparently, according to Ford, I am a stupid girl that should just live with this issue and wait for my kids to fall out of my pickup.

The contact owns a 2023 Ford F-350 SD. The contact stated while attempting to start the vehicle, the vehicle failed to start. The vehicle was towed to a dealer where it was diagnosed and determined that metal shavings were found inside the fuel system and that the fuel system needed to be replaced. The contact stated that the Insurance Company inspected the vehicle and found metal shavings inside the fuel tank. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 63,000.

This truck has 20,000 miles. I experienced what’s called the death wobble which nearly shook the truck off the road. The dealership told me a $2000 dollar duel steering stabilizer would fix the problem. I reluctantly payed for it as they said the lift voided the warranty. The truck is still not fixed and my wife nearly went off the road today driving it. I read online that a stabilizer doesn’t fix the problem it only masks the symptoms. I’m certain the dealership knows this.

2023 f350 4x4 6.7 powerstroke diesel and engine is knocking and seems to a spun bearing metal.shaving all in my oil

I have 2100 miles on 2023 f350 6.7l high output and saw as I was walking up to it a puddle of diesel on the ground. I know fuel leaks are dangerous and can cause fires so I’m not going to try it until I can get it in for service. I will be scheduling an appt tomorrow to get the problem fixed. I haven’t yet had the vehicle inspected. I had no check engine lights on or nothing showing there was a problem until I smelled diesel.

The contact owns a 2023 Ford F-350. The contact stated while operating the vehicle at night, the low-beam headlights failed to illuminate more than two feet ahead of the front of the vehicle, creating a visibility hazard for the driver. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure. The failure mileage was 18,000.

See attached document for complaint.

Air conditioning compressor clutch quit working. Was told ford is t making them and was given zero information if or when it might be resolved.

Ac compressor died bad clutch internally and they can’t fix it or tell when it will be fixed anytime soon. I have been told ford isn’t making new replacements at this time. So where does that leave me?

The contact owns a 2023 Ford F-350 SD. The contact stated while driving approximately 35 MPH, the vehicle the vehicle independently braked. The contact stated that the brake warning light was illuminated. The contact stated that there was no vehicle or object nearby in front of the vehicle. The contact stated that the failure was intermittent but became a recurring failure. The contact had taken the vehicle to a local dealer; however, the dealer could not duplicate the failure. The vehicle was not repaired. The contact stated that the message “Forward Collision Avoidance System Shutting Down” was displayed. The contact stopped the vehicle and turned off and restarted the vehicle and the Forward Collision Avoidance system returned to normal functionality. The manufacturer was not informed of the failure. The failure mileage was approximately 5,600.

I've gotten about 15 to 20 on-screen messages that tell me my vehicle may not restart, my dash just dies in the middle of driving, my car will shut off by itself One started, My air conditioning will shut off automatically, I've got an issue with craftsmanship on my rear driver side door, and a plastic molding part just fell off my truck. I have taken pictures or videos as evidence where I could when it was safe to do so. It started in April but started documenting it in May after several repeat issues. I have more photos and video but can't upload them here due to size limitations.

I frequently receive messages on the dash that the the truck: Vehicle may not start/restart service now, Pre-Collision assist not available and front camera fault. My truck has died on me which in drive and reverse. My dash and console has powered down while on the freeway then restarted about a minute later. I get these messages but Ford service is too backed up to address the issue within a reasonable amount of time and they will not let me get it serviced outside of their dealer network.

My dash and head unit intermittently powers down then reboots both while I am parked and driving. It also gives a message saying it may not start up or something about low power mode, front camera error and pro assist error. I purchased my vehicle in Mar 2024 and it started around 3K miles. I've reached out to several dealerships about getting it repaired since it's under warranty and they can't even diagnose it without keeping my vehicles for days with no guarantee of any timelines. Since it need my vehicle for work and none of them will provide loners or rentals haven't been able to get the problem remedied. For some reason they need to hold on to my vehicle for days until they can even diagnose it and I can't make an appointment just to drop it off when there is a bay open. I reached out to Ford directly to see if I can get them to cover a rental car and they refused. I also asked if I can take it outside of the Ford service network because I can get it serviced faster and they said no since it is standard warranty. So I'm held hostage forced to use their service when they can't provide service timely. I have more pictures and videos as evidence.

Multiple electrical issues related to dashboard controls, video sensors, head unit. Controls powering down while driving, sensors throwing multiple error messages. All since 1,500 miles. Ford could not figure out what the issue was so they replaced the wiring harness. After 2 months in the shop I got my vehicle back. 2 weeks later I am getting the same error messages in the dash and has to go back into the shop for the same reason.

The contact owns a 2023 Ford F-350 SD. The contact stated that there was a whirring sound coming from the vehicle since the vehicle was purchased. There was no warning light illuminated. The vehicle was taken to the dealer, but the vehicle was not diagnosed. The contact stated that the failure persisted. The vehicle was taken to a second dealer; however, the vehicle was not diagnosed. The dealer informed the contact that there was no recall on the VIN for the issue and that the whirring sound did not shorten the life of the transmission. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 9,500.

I intermittently lose trailer brakes when towing my trailers on my 2023 Ford F350. I have two trailers and both trailers give me intermittent faults saying "trailer disconnected' or "trailer turn signal lights not working", but the trailer is connected and the lights are working - but the brakes do not. I know this is a truck issue because both trailers have no issues with my 2017 Toyota Tundra. I have independently tested this theory with both trucks and trailers multiple times but only have the issue on the Ford truck. It seems to either be a bad 7-pin connector that randomly faults, or something with the trailer brake controller. It is very scary as I do not want to lose brakes when towing. I bought this truck specifically for towing my trailers. I have taken the issue to Auburn Ford, here in Auburn California and they tested the truck and found no issues. But my hunch is they are only using a 7-pin simulator, not an actual trailer.

The transmission delay shift from 3rd to fourth gear can be seconds then slams. I'm in Minnesota and when the roads are slick it WILL make the truck swing sideways when it goes into 4th. Well known problem but my truck doesn't have a tsb so everything is fine. NOT!

I started my truck normally when a very loud screeching/ pounding was coming from the speakers. My decibel meter was reading 128 dB. Super loud! The volume didn't matter, turning off the radio did nothing. I was on my way to the dealership and stopped half way because of the noises from the speakers. I have a recording but it does even come close to how loud it actually is. No way can I drive it like this.

The contact owns a 2023 Ford F-350 SD. The contact stated while operating the vehicle, the message "Pre-Collision Assist Not Available" was displayed. The vehicle was taken to the local dealer who stated that the Pre-Collision Assist Module was faulty and required a software update. The contact was informed that the software update was not yet available and that the vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 1,300.

The contact owns 2023 Ford F-350 SD. The contact stated that the air recirculation system disengaged intermittently when the A/C was not set to the MAX setting. The contact stated that while activating the heat in cold weather, the air recirculation system disengaged intermittently, causing outside air and a strong toxic odor to enter the cabin of the vehicle, causing the contact health concerns. The manufacturer was notified of the failure and informed the contact that the vehicle was operating as designed, and that the air recirculation system could only remain engaged while the A/C was set to the MAX setting. The vehicle was taken to the dealer, where a smoke test was performed, and the dealer informed the contact that there was no exhaust leak. The vehicle was not repaired. The failure mileage was approximately 7,500.

I was driving and a rock hit my front windshield. While the rock didn’t penetrate my windshield, glass shards hit me in the face and covered my cab. Windshield aren’t supposed to send shards of glass into the cab. This could’ve caused a multi vehicle crash had I not been wearing glasses.

I have an F350 Dually that we use to tow on a regular basis. It is designed to be able to run a 5th wheel or gooseneck, which means the rear tailgate needs to be removed. When you remove the tailgate, none of the cameras on the vehicle work anymore. it would make sense if all cameras but the one on the tailgate would still work (since that one is no longer on the vehicle). But literally all the cameras, front, sides, and load watching, all become disabled even though they are still on the vehicle. If there was a safety recall on the wrong screen showing up on the backup camera... I would imagine this is an even bigger safety concern not having cameras at all. Especially the load checking camera by the third breaklight. That camera could be very invaluable for safe hauling practices to be able to continually check and have eyes on your load. And having the side view cameras available while towing is also a VERY valuable safety feature for getting through tight places such as gas stations or toll plazas. Dodge cameras all still work when the tail gate is removed. And, I believe previous years of the F250 and 350 all still work when you remove the tailgate. This seems like a major oversight on the 2023 F350s that could be a major safety concern. It is a well known problem on the forums/internet... curious why it hasn't been fixed yet or deemed a recall issue. Hopefully NHTSA can help the consumers with this problem. <3 Thank you for your consideration!

MY REAR CAMERA REPEATEDLY FREEZES IN A PICTURE OR DOES NOT COME ON. MY STEERING HAS LOST MOST OF ITS FLUID TWICE AND I WAS TOLD THIS WAS NORMAL AIR BLEADING OUT. MY TRUCK HAS STOPPED ITSELF WHILE TRAVELING DOWN THE ROAD WITHOUT ANY OBSTRUCTION. MY TRUCK FLOODED FROM A LEAKING SUNROOF, CAUSING MOLD TO GROW ON THE CARPET AND A SMELL IN THE TRUCK. THIS IS A UNSAFE TRUCK

The contact owns a 2023 Ford F-350 SD. The contact stated while driving 50 MPH, the diesel exhaust fluid (DEF) message was displayed; with the “Default See Owner’s Manual” displayed. The contact pulled over to the side of the roadway and turned off and restarted the vehicle, and the vehicle failed to exceed 5 MPH. The dealer was contacted but no assistance was provided. The vehicle had not been diagnosed. The manufacturer was not contacted. The failure mileage was 192,000.

While driving the trailer plug melted at the connection to the truck. I got a message that the trailer was disconnected and there were no brakes on the trailer. The plug on the truck is burned.

The issue I am reporting concerns the management of the climate control in the vehicle. Setting a desired driver and/or passenger temperature setting is fruitless as the temperature will swing wildly on either side randomly either rendering the output to become extremely hot or cold. The safety concern is the ongoing requirement to continually adjust the settings to manage the wild swings in temperature which has been extremely concerning (dangerous) on longer commutes, tight traffic and in trailering as I must continually take my eyes off the road to adjust. The dealership has attempted to address the concern unsuccessfully and Ford will not acknowledge the concern. I am aware of and in contact with at least 4 other owners of the exact year, model, trim, options etc. with exactly the same concern and none able to obtain resolution or acknowledgement. Again, this truck is a large truck and when trailering a 40' load all attention must be on the road not fidgeting with a/c controls. Extremely unsafe. The issue arose within one week of taking delivery of the new vehicle and has continued for 7+ months without resolution. I have videos of the events occurring and have presented those to the dealership but am also told no codes are showing up during these events. No warning lamps, messages or other symptoms occur leading up to the events. The vehicle has been into the dealership 5 times attempting to resolve but todate the issue is unresolved. Have included some of the dealership's work orders and write-ups but unable to upload videos.

The day after purchasing a new 2023 ford f-350 on April 24,2023 from Eau Claire ford, I noticed several areas when the rear seats were lifted that were void of carpeting. One of these areas, the center hole has exposed sheet metal with extremely sharp edges going into the floor pans. Eau claire ford was notified of this on April 25th,2023 and Ford was notified on May 3rd, 2023 and a case was opened CAS-42613123-F4N9K9.It has now been 11 months and Ford has done nothing to resolve this problem. The exposed sheet metal is extremely sharp and is dangerous when leaning into the rear area to retrieve items. A small child could easily loose a finger or get cut by this being exposed.