There are 9 stored owner reports matching the suspension leading-label group for the 2016 Ford Flex in our NHTSA-sourced dataset. These are unverified consumer reports and may not reflect confirmed defects.
This group counts stored reports whose component label starts with one of this site's matching prefixes, ignoring case. Each matching report counts once within the group. Components mentioned later in the label or only in the narrative are not searched. How component counts work
Loaded 9 of 9 matching reports.
Open the full vehicle complaint log (all categories)See attached document for complaint.
I was driving down the road, heard a pop, fishtailed then rolled over 1.5 times into a ditch. A rear suspension part broke, indicated by groves made at the scene and camber of tire after accident. The rollover could have seriously injured myself or my passenger. The police report refers to a mechanical failure. No warning signs from the vehicle.
TL* THE CONTACT OWNS A 2016 FORD FLEX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V072000 (SUSPENSION) AND HAD THE VEHICLE SERVICED AT TUSCALOOSA FORD (5801 MCFARLAND BLVD E, TUSCALOOSA, AL 35405). MONTHS LATER, THE CONTACT STATED THAT WHILE DRIVING 65 MPH, SHE SUDDENLY LOST CONTROL OF THE REAR END OF THE VEHICLE WITHOUT WARNING. THE CONTACT STATED THAT AS SHE TURNED THE STEERING WHEEL TO THE LEFT, THE VEHICLE WOULD SHIFT TO THE RIGHT AND VICE VERSE. THE FAILURE NEARLY CAUSED THE VEHICLE TO FLIP OVER WHILE DRIVING. THE CONTACT REGAINED CONTROL OF THE VEHICLE AND CONTINUED DRIVING AT A SLOWER SPEED. THE CONTACT'S HUSBAND THEN CALLED THE DEALER AND WAS INFORMED TO NO LONGER DRIVE THE VEHICLE. DUE TO THE FAILURE, THE VEHICLE WAS TOWED BACK TO THE DEALER WHERE THEY DIAGNOSED THE FAILURE AS A FRACTURED TOE LINK, WHICH SHE LINKED TO THE PRIOR SERVICED RECALL. THE DEALER INFORMED HER THAT SHE WOULD HAVE TO REPAIR THE VEHICLE OUT OF POCKET. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND REMAINED IN THE POSSESSION OF THE DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 66,000.
NHTSA RECALL NUMBER: 20V072. SAFETY ISSUE NEARLY A YEAR AFTER THIS RECALL FORD STILL HAS " REMEDY NOT YET AVAILABLE."
TL* THE CONTACT OWNS A 2016 FORD FLEX. T THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 20V072000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WERE NOT YET AVAILABLE. WHILE DRIVING, THE CONTACT HEARD A LOUD KNOCKING FROM THE PASSENGER'S SIDE OF THE DASHBOARD. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MURRAY FORD STARKE (13447 US-301, STARKE, FL 32091) AND THE MANUFACTURER WERE NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 35,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2016 FORD FLEX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V072000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
RECALL FROM FORD MARCH 2020 REAR TOE LINK SUSPENSION HAVE CALLED DEALER ABOUT REPAIR THEY ANSWER NO PARTS YET. THIS COULD INCREASE RISK OF CRASH. ITS BEEN 6 MONTHS AND NO PARTS . UNSAFE TO DRIVE . ONLY HAS 36000 MILES ON IT WHAT IS THE NEXT STEP?
TL* THE CONTACT OWNS A 2016 FORD FLEX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V072000 (SUSPENSION) HOWEVER, THE PART FOR THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. RAY HASKEL FORD (801 KENNEDY MEMORIAL DR, OAKLAND, ME 04963, 207-873-7193) WAS CONTRACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE HOWEVER, THE CONTACT WAS INFORMED THAT AN AFTERMARKET WAS AVAILABLE FOR PURCHASE TO FIX THE VEHICLE AND WOULD BE REPLACED WHEN THE REMEDY PART WAS AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT STATED THAT THE VEHICLE WAS TWO MONTHS OVERDUE FOR INSPECTION AND FAILED TO PASS THE STATE INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 69,893. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2016 FORD FLEX. WHILE DRIVING APPROXIMATELY 60 MPH OVER A BUMP IN THE ROAD, A SQUEAKY NOISE WAS HEARD WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AIRPORT MARINA FORD (310-574-2641, LOCATED AT 6701 CENTER DR W, STE 925, LOS ANGELES, CA 90045) WHERE IT WAS DIAGNOSED THAT THE STRUT MOUNT FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE PART. ALSO, WHILE BACKING OUT OF A PARKING SPACE AND ATTEMPTING TO TURN THE STEERING WHEEL, IT WAS NOTICED THAT THE WHEEL WAS BENT. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS LATER TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 47,000.
Complaints are unverified consumer reports submitted to NHTSA. A high complaint count may reflect vehicle popularity, not defect severity. Data sourced from NHTSA public records.
NHTSA source checks for this vehicle year
Checks are recorded separately for each dataset, not for the whole page. Dates use UTC. A missing check date does not mean no records exist.
Vehicle import recorded: Apr 29, 2026. This is the stored import date, not confirmation that every source was successfully refreshed.