There are 2 stored owner reports matching the air bags & restraints leading-label group for the 2018 Ford Flex in our NHTSA-sourced dataset. These are unverified consumer reports and may not reflect confirmed defects.
This group counts stored reports whose component label starts with one of this site's matching prefixes, ignoring case. Each matching report counts once within the group. Components mentioned later in the label or only in the narrative are not searched. How component counts work
Loaded 2 of 2 matching reports.
Open the full vehicle complaint log (all categories)I was waiting for my stop light to turn green at 39th street and southwest traffic-way, when my light turned green I started pulling through the intersection. I noticed a car coming towards me on southwest traffic-way at a high rate of speed. I hit the breaks thinking that this person is not going to stop. The vehicle proceeded to run the red light and hit the front passenger side of my vehicle at a high rate of speed and sent my 2018 Ford Flex spinning through the intersection. Not a single airbag went off in my vehicle, that is terrifying to me being a father of 3 young children I am blessed that they were not in the vehicle when the accident happened. The police showed up on the scene within minutes of the accident, the other driver took off running on foot. The police seemed confused as to why my airbags didn’t deploy, as well as the tow truck driver that hauled my vehicle away. The main component that I am reporting is that the airbags did not work or deploy, as a standard safety measure in vehicles I believe that is a big safety problem. The vehicle has been marked as a total loss by insurance.
TL* THE CONTACT OWNS A 2018 FORD FLEX. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE VEHICLE REAR-ENDED THE VEHICLE IN FRONT. THE AIR BAGS DID NOT DEPLOY. ADDITIONALLY, THE CONTACT HAD A FRONT SEAT PASSENGER AND A REAR PASSENGER. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES REPORTED ON THE SCENE AND THE SPOUSE DROVE THE CONTACT AND THE FRONT PASSENGER TO THE HOSPITAL AFTERWARDS FOR A CHECK UP. THE VEHICLE WAS DAMAGED BUT WAS NOT TOTALED. THE VEHICLE WAS TOWED TO A COLLISION CENTER. THE CONTACT CALLED THE POWER GM DEALER, (330-303-4094, LOCATED AT 15482 OHIO 170, CALCUTTA, OH 43920) AND WAS REFERRED TO THE DONNELL FORD DEALER LOCATED IN BOARDMAN, OH (330-726-8181). THE DEALER WAS CALLED BUT THERE WAS NO RESPONSE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.
Complaints are unverified consumer reports submitted to NHTSA. A high complaint count may reflect vehicle popularity, not defect severity. Data sourced from NHTSA public records.
NHTSA source checks for this vehicle year
Checks are recorded separately for each dataset, not for the whole page. Dates use UTC. A missing check date does not mean no records exist.
Vehicle import recorded: Apr 29, 2026. This is the stored import date, not confirmation that every source was successfully refreshed.