2001 Ford Focus Complaint Log

FORD FOCUS 2001 (1) KEY HAS BEEN HARDER TO REMOVE FROM IGNITION, AND MORE DIFFICULT TO TURN (2) KEY WILL NOT TURN IN IGNITION. I BELIEVE CYLINDER TUMBLERS ARE WORN OUT. (3) CALLED FORD CUSTOMER SERVICE. WAS INFORMED THAT THEY COULD NOT HELP ME, AND I NEEDED TO BRING IT TO A DEALER. MY RESEARCH HAS INDICATED THAT THIS IS A VERY COMMON PROBLEM WITH 00-02 FOCUS'S.

I WAS AT THE STORE AND GOT INTO THE CAR AND WENT TO STICK THE KEY IN THE IGNITION AND IT WOULD NOT TURN. IT WOULD DING BUT WOULD NOT ALLOW ME TO DO ANYTHING. I ASSUMED IT WAS MAYBE THE FACT THAT I NEEDED A NEW KEY. I HAD IT TOWED TO A FORD DEALERSHIP AND THEN I WAS TOLD THAT I NEEDED A NEW IGNITION LOCK AND CYLINDER. I HAD TO GET THE CAR TOWED BACK TO MY HOUSE BECAUSE I AM A SINGLE MOTHER AND CANNOT AFFORD TO GET THE PROBLEM FIXED. I LIVE PAYCHECK TO PAYCHECK AND TO FIND OUT ABOUT THIS PROBLEM IS A BUNCH OF '!@#$%. I BOUGHT THIS CAR BECAUSE I ASSUMED IT WAS RELIABLE. I WAS WRONG. I TALKED TALKED TO A LOT OF PEOPLE RECENTLY THAT TOLD ME ABOUT THE SAME PROBLEM WITH THERE FOCUS'S. WHAT IS GOING TO BE DONE FOR PEOPLE ABOUT THESE PROBLEMS. I KNOW THIS IS NOT THE FIRST COMPLAINT OR THE LAST. *TR

I HAVE A 2001 FORD FOCUS. OVER THE PAST 1 1/4 YEARS, MY CAR HAS EXPERIENCED INTERMITTENT ENGINE PROBLEMS. THE CAR EXPERIENCES A LOSS OF POWER, "BUCKS LIKE A BRONCO", AND EVENTUALLY STALLS WITHIN A MATTER OF MOMENTS. THIS HAS OCCURRED THREE TIMES ON HILLY STATE HIGHWAYS WHERE THE SPEED LIMIT IS 65 MPH. IF THE CAR IS ALLOWED TO SIT, IT WILL TYPICALLY RESTART AFTER A HOUR OR SO. LAST WEEK THIS OCCURED ON FLAT TERRAIN WITH THE AIR CONDITIONER RUNNING AND THE CAR GOING APPROXIMATELY 40MPH. I HAD THE CAR TOWED TO THE DEALERSHIP, HOWEVER THEY DID NOT LOOK AT THE VEHCILE UNTIL THE NEXT DAY AND ADVISED ME THAT IT WAS MOST LIKELY THE FUEL PUMP HOWEVER, THEY WERE UNABLE TO GUARANTEE THAT REPLACEMENT WOULD CORRECT THE PROBLEM. I ADVISED THE DEALERSHIP OF NHTSA CAMPAIGN ID NUMBER 03V482000 AND WAS ADVISED THAT IT DID NOT PERTAIN TO MY CAR. I CONTACTED FORD AND WAS ADVISED THAT UNLESS THE DEALERSHIP COULD DUPLICATE THE PROBLEM, THE FDM WOULD NOT BE REPLACED UNDER THE PROGRAM.

DT: CONTACT STATES: THE DEALER FIRST SAID IT WAS THEIR RESPONSIBILITY TO FIX THE LATCH , AND THEN REVERSED THE DECISION. THE DEALER DID OFFER TO PROVIDE A RENTAL CAR, BUT HE REFUSED. *AK

DT: THE CONSUMER'S DAUGHTER DROVE TO AUSTIN TEXAS, WHEN SHE ENTERED THE VEHICLE THE IGNITION WOULD NOT TURN. THE CONSUMER HAD THE VEHICLE TOWED TO THE CONSUMER'S HOUSE DUE TO THE DEALER BEING CLOSED. THE CONSUMER HEARD OF A RECALL ON FORD FOCUS ZX3, WHICH WAS HAVING WHAT CONSUMER BELIEVED TO BE THE SAME PROBLEM. THE CONSUMER CONTACTED FORD WHO SAID THAT THIS VEHICLE WAS NOT PART OF THE RECALL. THE CONSUMER STATED THAT ONE WEEK AFTER HE BOUGHT THE VEHICLE THE SERVICE ENGINE LIGHT CAME ON. THE CONSUMER HAD THE ERG VALVE REPLACED. THE CONSUMER BELIEVED THAT THIS MAY HAVE BEEN A FALSE READING. THE NHTSA RECALL CAMPAIGN 02V288000 WAS DIRECTED TOWARDS THE ELECTRICAL SYSTEM; BATTERY/CABLES. *AK *SC

ACCIDENT HAPPENED AT DEPT. STORE PARKING LOT. HIT CONCRETE POLE IN PARKING LOT CAUSING AIRBAGS TO DEPLOY AND CAUSING AIRBAG BURNS ON WRIST. CAR TOTALED.

DT. THE CONSUMERS VEHICLE WOULD HESITATE, SURGE AND LOSE POWER AND THEN SHUT OFF. AFTER LETTING THE VEHICLE SIT FOR AWHILE THE CONSUMER WAS ABLE TO RESTART THE VEHICLE. THERE WERE TIMES WHEN THE CONSUMER ATTEMPTED TO APPLY THE ACCELERATOR AND THE VEHICLE WOULD NOT GO PASS 60- 70 MPH, WHEN THE CONSUMER EXPERIENCED THIS, THE FRONT OF THE VEHICLE WOULD VIBRATE. *JB

DT: CONTACT STATES A LOCAL SERVICE DEALER SAID THE INSULATION ON WIRES FROM THE TRUNK LID TO THE INSIDE HAS BEEN SCRAPED OFF IN THE FACTORY. THIS DID CAUSED A SHORT IN THE WIRES, LEADING TO THE LOSS OF ABRAKE LIGHTS.*AK

MY STEERING COLUMN LOCKS UP AND WILL NOT ALLOW ME TO TURN THE CAR ON. I DROVE MY CAR TO WORK NO PROBLEM WHEN I CAME OUT I COULD NOT GET THE KEY TO TURN IN THE IGNITION. THE STEERING WHEEL IS LOCKED AND WILL NOT MOVE THEREBY NOT ALLOWING ME TO TRUN THE CAR ON

MY 2001 FORD FOCUS IGNITION SWITH HAS LOCKED UP LEAVING MY CAR COMPLETELY OUT OF SERVICE AND ME STRANDED, THE STERRING WHEEL AS WELL AS EVERYTHING ELSE LOCKS UP. THIS HAS HAPPENED 10 TIMES THREE TIMES RESULTING IN TOWING AND COMPLETE REMOVAL AND REPLACEMENT OF THE IGNITION SWITCH. FORD HAS DONE NOTHING EXCEPT REPLACED THE PROBLEM PART EACH TIME RESULTING IN FAILURE AGAIN. IT IS ALSO NOT COVERED UNDER MY EXTENDED WARRENTY.

3 TIMES IN 1 WEEK, MY IGNITION KEY GETS STUCK. THE KEY TURNS, THE CAR STARTS, BUT WILL NOT COME OUT. I HAVE ONLY HAD THE CAR 1 MONTH AND IT WAS PURCHASED WITH 48K MILES ON IT. AFTER EXTENSIVE INTERNET RESEARCH AND SPEAKING WITH SEVERAL DEALERSHIPS, I HAVE FOUND THAT THIS IS A VERY COMMON FOCUS PROBLEM.

DT: DRIVER'S SIDE ELECTRICAL DOOR LOCK FAILED IN THE LOCKED POSITION AND COULD NOT OPEN THE DOOR. CONSUMER HAD TO OPEN MANUALLY. IF ONE NEEDED TO EXIT THE CAR IN AN EMERGENCY FASHION HE WOULD HAVE TO CRAWL OVER SOMETHING TO GET TO ANOTHER DOOR. THE OTHER DOORS DID WORK. THE OWNER HAS ALREADY NOTIFIED THE DEALER AND THE MANUFACTURER. THE LATCH HAD BEEN REPLACED. THEY WERE PRIOR PROBLEMS WITH THE LOCK. THE DOOR LOCKED THE WIFE INSIDE, AND SHE HAD TO CRAWL OVER THE SEAT TO GET OUT OF THE PASSENGER DOOR. *AK *SB

DT: WHEN DRIVING A CERTAIN SPEED THE VEHICLE WILL JERK, USUALLY BETWEEN 35-45 MPH,. IT IS WORSE WHEN TRYING TO GO UP HILL. THE CONSUMER CONTACTED THE DEALER THAT REPLACED PARTS 2 DIFFERENT TIMES, THERE WAS A RECALL ON THE FUEL PUMP, AND THEY REPLACE IT. THE DEALER THOUGHT THAT MAY SOLVE FPROBLEM, BUT IT DID NOT. *AK

DT: 8-10 MONTHS AGO CONSUMER BOUGHT A 2001 FORD FOCUS. SERVICE DEALER NOTICED AIR BAG SENSOR WAS NOT WORKING AND WENT AHEAD AND INSTALLED A NEW AIR BAG. THIS WEEKEND WAS INVOLVED IN AN ACCIDENT AND THE AIRBAG DID NOT DEPLOY. THIS PAST WEEKEND CONSUMER'S VEHICLE WAS INVOLVED IN A FRONTAL IMPACT INVOLVING ANOTHER VEHICLE. NO REPAIRS AS OF YET WERE DONE. THE AIRBAGS HAD NOT BEEN CHECKED OUT, NO EXPLANATION WAS GIVEN AS TO WHY THE AIRBAGS DID NOT DEPLOY. *AK

DT: WENT TO REPLACE THE LEFT TAIL LIGHT AND THE PLASTIC HOUSING WAS COMPLETELY MELTED. THEN, CHECKED RIGHT AND IT STARTED TO MELTING. CONTACTED DEALERSHIP, AND SAID WARRANTY EXPIRED, NOTHING THEY COULD DO. *AK

I FIRST NOTICED A ROARING SOUND COMING FROM MY RIGHT FRONT WHEEL ABOUT 2 WEEKS AGO. I TOOK MY CAR IN TODAY TO THE LOCAL FORD DEALERSHIP AND WAS TOLD THAT THE ENTIRE RIGHT FRONT AXEL ASSEMBLY NEEDS TO BE REPLACED. I ASKED HOW THIS COULD HAVE HAPPENED AND THEY COULDN'T TELL ME. I WAS TOLD BY THE DEALERSHIP THAT MY CAR WAS UNSAFE TO DRIVE. I DON'T FEEL THAT THIS IS SOMETHING THAT JUST HAPPENED OVER THE LAST 2 WEEKS NOR DO I THINK I DID ANYTHING TO CAUSE SOMETHING LIKE THIS TO HAPPEN. AFTER READING OTHER COMPLAINTS ON THIS SITE I REALIZED IT COULD POSSIBLY BE A MANUFACTURING DEFECT. I CALLED THE FORD COMPANY IN MICHIGAN AND ASKED WHAT THEY DO ABOUT VEHICLES THAT ARE UNSAFE TO DRIVE AND WAS BASICALLY TOLD THAT THERE WAS NOTHING THEY COULD DO. I DID TELL THE GENTLEMAN ABOUT THE COMPLAINTS THAT I HAD SEEN ON THIS SITE AND AGAIN HE TOLD ME THERE WAS NOTHING THEY COULD DO. I GUESS IF SOMEONE GETS KILLED DUE TO THESE "UNSAFE" VEHICLES THEN SOMEONE WOULD DO SOMETHING ABOUT IT WHICH IS A SHAME.

I DON'T THINK THAT THE PROBLEM THAT I AM HAVING IS LIFE THREATENING. MY PROBLEM IS AS FOLLLOWS: I PURCHASED A 2001 FORD FOCUS ZX3 AND FOR SOME REASON THIS PARTICULAR CAR HAS A PROBLEM THAT THE STEERING WHEEL LOCKS BY ITS SELF. ABOUT 2 YEARS AGO IT HAPPEND FOR THE FIRST TIME AND I HAD TO HAVE TOW TRUCK TAKE IT TO THE SERVICE DEPARTMENT SINCE IT WAS STILL UNDER WARRANTY. THE PROBLEM IS BACK AGAIN AND I NO LONGER HAVE WARRANTY ON MY CAR. I JUST THINK THAT THERE SHOULD BE A RECALL FOR THIS PARTICULAR PROBLEM THAT THIS CAR HAS. AFTER REVIEWING OTHER PEOPLE THAT OWN A FORD FUCUS AND THAT HAVE THE SAME PROBLEM I REALLY BELIEVE THAT A RECALL IS NECESSARY BECAUSE THIS IS A MANUFACTURE DEFECT. ANYWAYS, I WENT TO THE SERVICE DEPARTMENT TO SEE IF THEY COULD FIX THE PROBLEM WITHOUT CHARGING ME SINCE THE CAR HAD THE SAME PROBLEM BEFORE WHEN IT WAS UNDER THE WARRANTY. BUT THEY SAID THAT SINCE IT HAPPEN ABOUT 2 YEARS AGO THEY COULDN'T DO IT UNDER THE WARRANTY. I WANTED TO KNOW IF ANYONE IN YOUR DEPARMENT COULD HAVE ANY INFORMATION ON WARRANTY. I JUST THINK THAT WHY SHOULD I HAVE TO PAY FOR SOMETHING THAT IS A MANUFACTUR DEFECT AND THAT THIS PROBLEM HAPPEN BEFORE AND THEY SHOULD BE ABLE TO FIX IT AT NO CHARGE.

DT: WHILE DRIVING DOWN ROAD ABOUT 60 MPH AND THE BACK HUB BEGAN TO MAKE A GRINDING NOISE WITHOUT WARNING. IT WAS A SPLIT SECOND FROM FALLING OFF. ALSO, REAR BEARINGS WENT OUT. HAD TO BE TOWED TO AN INDEPENDENT REPAIR SHOP, WHO NOTED THAT THE BOTH REAR BEARINGS WENT OUT. VISIBLE TO NAKED EYE, COULD LOOK BACK AT WHEEL AND SEE THAT IT WAS ABOUT TO FALL OFF. RECALL FOR CORROSIVE ISSUED, BUT THIS VEHICLE WAS NOT INVOLVED IN THE RECALL. VEHICLE IS CURRENTLY IN SHOP FOR REPAIRS. SPOUSE CHECKED WHEEL TO SEE IF IT WAS PROPERLY SECURED, AND DISCOVERED THE HUB WAS TOTALLY RUSTED. *AK

ON SATURDAY 5/14/2005 THE ENGINE COMPARTMENT OF MY WELL MAINTAINED FORD FOCUS SE, 2001, (EQUIPPED WITH A ZENTEC ENGINE), GOT FIRE IN A FASHION SIMILAR TO THAT DESCRIBED BY NUMEROUS OWNERS IN THE FOLLOWING WEB SITES: HTTP://WWW.GEOCITIES.COM/ARCHANGEL_JJN/ HTTP://WWW.CONSUMERAFFAIRS.COM/AUTOMOTIVE/FORD_FOCUS_FIRES.HTML THE DAMAGES OCCURRED TO MY FOCUS ARE CLOSE TO THOSE GRAPHICALLY DESCRIBED IN THE PICTURES OF THE SECOND WEB SITE. THE FACT THAT THIS OCCURRED ON A PARKING LOT A BLOCK AWAY FROM A FIRE STATION PREVENTED FURTHER DAMAGE TO THE PASSENGER COMPARTMENT. BUT HAD THIS OCCURRED ON MY HOUSE'S COVERED GARAGE, THE WHOLE HOUSE HAD BURNED. WHAT HAPPENED TO MY CAR IS SIMILAR TO THE SITUATION DESCRIBED IN THE NHTSA 02V288000 CAMPAIGN. BUT MY VEHICLE WAS MANUFACTURED ON AUGUST 2003, AND THEREFORE DOES NOT QUALIFY TO THE VOLUNTARY FORD RECALL TO DEAL WITH THIS SITUATION. AS YOU CAN SEE IN THE REFERRED WEB SITES, THIS IS HE SAME SITUATION REPORTED BY OTHER OWNERS. I HAVE REPORTED THIS CASE TO MY INSURANCE COMPANY, ALLSTATE, CLAIM NUMBER 179019215. THE ADJUSTER IS MR. RUBEN ROMERO @ 800 733-8910 X4385. AS ALLSTATE SUGGESTED, I ALSO CONTACTED FORD. YESTERDAY, I WAS INFORMED BY ALLSTATE THAT MY ACCIDENT RESULTED IN A TOTAL LOST. ON MONDAY 5/16/2005, I CONTACTED MR. MCCLUSTER, FROM THE TIPTON FORD DEALERSHIP, WHO PHOTOGRAPHED MY PICTURES FROM THE FIRE. HE ASSURED ME THAT HE WAS GOING TO LOG THE INCIDENT INTO THE SYSTEMA AND ASK ME TO CONTACT FORD AT 866 436-7332. WHEN I CALLED THAT NUMBER, THE SAME DAY, I TALKED TO ANDREW, EMPLOYER NUMBER 3176. HE GAVE THE CLAIM NUMBER 0422761365 AND INDICATED THAT FORD WAS GOING TO CONTACT ON TWO DAYS. I AM STILL WAITING FOR THE CALL. IN MY OPINION FORD DID NOT FULLY FIXED THE CAUSES OF THE NHTSA 02V288000 CAMPAIGN AND THAT WAS THE REASON FOR MY CAR'S FIRE. THUS, FORD SHOULD SOLVE THE PROBLEM IN ALL FOCUS VEHICLES SUFFERING FROM THIS PROBLEM AND IT ALSO MUST BE HELD ACCOUNTABLE FOR ALL PROPERTY DAMAGE.

ON SATURDAY 5/14/2005 THE ENGINE COMPARTMENT OF MY WELL MAINTAINED FORD FOCUS SE, 2001, (EQUIPPED WITH A ZENTEC ENGINE), CAUGHT ON FIRE IN A FASHION SIMILAR TO THOSE DESCRIBED BY NUMEROUS OWNERS IN THE FOLLOWING WEB SITES: HTTP://WWW.GEOCITIES.COM/ARCHANGEL_JJN/ HTTP://WWW.CONSUMERAFFAIRS.COM/AUTOMOTIVE/FORD_FOCUS_FIRES.HTML. THE DAMAGES OCCURRED TO MY FOCUS ARE CLOSE TO THOSE GRAPHICALLY DESCRIBED IN THE PICTURES OF THE SECOND WEB SITE. THE FACT THAT THIS OCCURRED ON A PARKING LOT A BLOCK AWAY FROM A FIRE STATION PREVENTED FURTHER DAMAGE TO THE PASSENGER COMPARTMENT. BUT HAD THIS OCCURRED ON MY HOUSE'S COVERED GARAGE, THE WHOLE HOUSE HAD BURNED. WHAT HAPPENED TO MY CAR IS SIMILAR TO THE SITUATION DESCRIBED IN THE NHTSA 02V288000 CAMPAIGN. BUT MY VEHICLE WAS MANUFACTURED ON AUGUST 2003, AND THEREFORE DOES NOT QUALIFY TO THE VOLUNTARY FORD RECALL TO DEAL WITH THIS SITUATION. AS YOU CAN SEE IN THE REFERRED WEB SITES, THIS IS HE SAME SITUATION REPORTED BY OTHER OWNERS. I HAVE REPORTED THIS CASE TO MY INSURANCE COMPANY, ALLSTATE, CLAIM NUMBER 179019215. THE ADJUSTER IS MR. RUBEN ROMERO @ 800 733-8910 X4385. AS ALLSTATE SUGGESTED, I ALSO CONTACTED FORD. YESTERDAY, I WAS INFORMED BY ALLSTATE THAT MY ACCIDENT RESULTED IN A TOTAL LOST. ON MONDAY 5/16/2005, I CONTACTED MR. MCCLUSTER, FROM THE TIPTON FORD DEALERSHIP, WHO PHOTOGRAPHED MY PICTURES FROM THE FIRE. HE ASSURED ME THAT HE WAS GOING TO LOG THE INCIDENT INTO THE SYSTEM AND ASK ME TO CONTACT FORD AT 866 436-7332. WHEN I CALLED THAT NUMBER, THE SAME DAY, I TALKED TO ANDREW, EMPLOYER NUMBER 3176. HE GAVE THE CLAIM NUMBER 0422761365 AND INDICATED THAT FORD WAS GOING TO CONTACT ON TWO DAYS. I AM STILL WAITING FOR THE CALL. IN MY OPINION FORD DID NOT FULLY FIXED THE CAUSES OF THE NHTSA 02V288000 CAMPAIGN AND THAT WAS THE REASON FOR MY CAR'S FIRE. THUS, FORD SHOULD SOLVE THE PROBLEM IN ALL FOCUS VEHICLES SUFFERING FROM THIS PROBLEM AND IT ALSO MUST BE HELD ACCOUNTABLE FOR ALL PROPERTY DAMAGE.

I OWN A FORD FOCUS WAGON 2001. I AM WRITING TO COMPLAIN ABOUT A FUEL PUMP PROBLEM THAT SHOULD HAVE BEEN CORRECTED DURING RECALL# 03V482000. I HAD THIS RECALL PERFORMED ON MY CAR IN 2002. THIS PAST MONTH THE PUMP FAILED AND I HAD TO REPLACE IT. AFTER READING YOUR DISCRIPTION OF THE ORIGONAL PROBLEM WITH THE FUEL PUMP I REALIZED FORD NEVER CORRECTED THE PROBLEM. I EXPERIENCED THE EXACT PROBLEM WITH THE SUPPOSED CORRECTED FUEL PUMP. I TOOK THE CAR TO MY MECHANIC AND HE CONFIRMED THAT THE FUEL PUMP WAS CLOGGED AND HAD TO BE REPLACED. HE SAID IT WAS DUE TO A DESIGN FLAW AND THE NEW FUEL PUMPS HAD BEEN CHANGED. ONCE I REALIZED THIS HAD BEEN INVOLVED IN A RECALL I CONTACTED FORD AND THEY REFUSE TO HELP WITH THIS PROBLEM.

FOCUS DRIVER HIT REAR OF ANOTHER VEHICLE AT STOP LIGHT - BOTH FOCUS AIR BAGS DEPLOYED. PASSANGER AIR BAG DOOR HIT WINDSHIELD SO HARD IT SHATTERED WINDSHIELD AND SHARDS OF GLASS WENT EVERY WHERE INSIDE THE VEHICLE. LUCKLY THERE WAS NO PASSANGER OR INJURY COULD HAVE RESULTED FROM FLY GLASS. FOCUS AND OTHER DRIVER WERE NOT INJURED. COMPLAINT IS THE POOR LOCATION OF PASSANGER AIRBAG. WHEN ACTIVATED THE WINSHIELD IS DESTROYED BECAUSE OF THE PASSANGER AIRBAG DOOR. GLASS GOES EVERYWHERE INSIDE VEHICLE.

APPROX. ON MAY 10TH, WHEN PUTTING THE KEY IN THE IGNITION OF MY CAR, IT WOULD NOT TURN. IT TOOK MANY TRIES OF WIGGLING THE KEY BACK AND FORTH, ATTEMPTING TO TURN THE LOCKED STEERING WHEEL SOME SMALL DEGREE TO GET THE KEY TO ACTUALLY TURN OVER IN THE IGNITION SWITCH AND ALLOW ME TO START MY CAR. THIS PROBLEM BECAME PROGRESSIVELY WORSE TO THE POINT THAT I HAVE HAD TO LEAVE MY SPARE KEY IN THE IGNITION AND COVER MY STEERING WHEEL IN AN ATTEMPT TO HIDE THE KEY. I HAVE SPOKEN TO SOMEONE VIA PHONE AT THIS AGENCY AND WAS REFERRED TO THIS WEBSITE, BUT DID NOT HAVE ACCESS TO COMPUTER UNTIL NOW. AND I HAVE SPOKEN TO SOMEONE AT THE FORD COMPANY VIA PHONE WHO COULD OFFER NO SOLUTIONS UNLESS I WERE TO TAKE MY CAR TO A DEALERSHIP, HAVE IT INSPECTED AND REPAIRED AT MY EXPENSE. I HAVE ORDERED THE PART AND AM AWAITING ITS SHIPPING. COINCIDENTLY, WHILE ORDERING THE PART, THE YOUNG MAN WAITING ON ME STATED HIS GIRLFRIEND CALLED HIM OVER THE WEEKEND WITH THE SAME PROBLEM WITH HER NEWER FORD FOCUS. I GAVE HIM YOUR WEBSITE ADDRESS. HE STATES HE HAS MET SEVERAL PEOPLE SINCE WITH THE SAME COMPLAINT AND GAVE YOUR WEBSITE TO THEM.

CONSUMER STATES: STARTING TO HAVE ENGINE HESITATION,LOSS OF POWER, SOME SURGING. THE CHECK ENGINE LIGHT HAS BEEN ON FOR A FEW DAYS. THE ENGINE SOUNDS ROUGHER BUT THERE IS NO KNOCKING. *NM

DT: CONSUMER IN MAY RECEIVED A RECALL NOTICE. THE LETTER WAS FOR THREE OR FOUR PARTS. WHEN SHE CONTACTED THE DEALERSHIP, THEY DIDN'T HAVE THE PARTS AND THEY HAD TO BE ORDERED. THEY WERE NOT YET IN. CONSUMER DID NOT CONTACT THE MANUFACTURER ABOUT THE PROBLEM. THE INFORMATION ON THE RECALL, THE PARTS OR NUMBER WERE NOT AVAILABLE.*AK

I WAS IN A CAR ACCIDENT WHERE THE DRIVER SIDE AIR BAG DEPLOYED AND CAUSED A THIRD DEGREE BURN ON MY RIGHT ARM AND STOMACH. IT IMPLODED AND BURNED A 6-8 INCH HOLE IN MY SWEATSHIRT AND JEANS.

THE LEFT FRONT COIL SPRING OF MY 2001 FORD FOCUS STATION WAGON BROKE. *JB

WHILE COMMUTING HOME FROM WORK ON INTERSTATE 95 SOUTH IN THE HOV LANES MY CAR BEGAN TO LOSE POWER. AT THE TIME OF THE INCIDENT, I WAS TRAVELING APPROXIMATELY 55 - 60 MPH, AND I NOTICED THE CAR STARTING TO SLOW DOWN. I HAD TWO OTHER PASSENGERS COMUTING WITH ME, AND HAD TO PULL OVER ONTO THE SHOULDER LANE BEFORE THE CAR COMPLETELY STOPPED. WHILE THE CAR WAS LOSING ITS DRIVING POWER I IMMEDIATELY LOOKED AT MY DASH PANEL TO SEE IF ANY INDICATOR LIGHTS WERE LIT ,AND THERE WAS NO INDICATOR LIGHT TO GIVE ME NOTICE OF WHAT WAS GOING ON WITH MY VEHICLE. AS I PULLED OVER TO THE SHOULDER THE VEHICLE EVENTUALLY STALLED AND FINALLY THE ENTIRE DASH PANEL LIT UP. I CONSIDER MYSELF FORTUNATE THAT MY VEHICLE WAS NOT STRUCK BY ANOTHER CAR DUE TO THE SPEED OF OTHER VEHICLES ON THE ROAD. CONTACTED THE SELLER DEALER , AND HAD MY VEHICLE TOWED TO SHEEHY FORD FOR DIAGNOSIS AND REPAIR. THE SERVICE REPRESENTATIVE CONTACTED ME THE FOLLOWING DAY AND ADVISED ME THAT MY FUEL SYSTEM NEEDED MAINTENANCE, AND MY FUEL PUMP HAD TO BE REPLACED. THE SERVICE REPRESENTATIVE ALSO INFORMED ME THAT MY EXTENDED WARRANTY HAD EXPIRED , AND TOLD ME THAT NEEDED REPARIS WERE NOT COVERED UNDER WARRANTY. UPON PICKING UP MY CAR AFTER REPAIRS WERE DONE, I REVIEWED THE INVOICE AND NOTICED THAT UNAUTHRIZED WORK WAS PERFORMED IN ADDITION TO THE FUEL SYSTEM REPAIR AND FUEL PUMP REPLACEMENT. I IMMEDIATELY CONTACTED THE MANAGER AND DISPUTED THE EXTRA CHARGES. THE MANAGER DID REMOVE THE ADDITIONAL CHARGES. THE TOTAL COST OF THIS SERVICE WAS $261.20. ON APR 25,2005, I CONTACTED FORD MOTOR COMPANY TO INQUIRE ABOUT THE SERVICE, AND I WAS INFORMED THAT SERVICES SHOULD HAVE BEEN COVERED UNDER 03N01AND THEREFORE NO SERIVCE CHARGES SHOULD HAVE BEEN CHARGED TO ME. THIS RECALL MAINTENANCE COVERED PARTS AND LABOR.*AK

DT: 2001 FORD FOCUS THE ACTUAL BRAKE PEDAL BOLTS BROKE, CAUSING THE CONSUMER TO CRASH. SHE STATES THAT WHILE HER SON WAS DRIVING THE VEHICLE THE BOLTS THAT HOLDS THE PEDAL ON BROKE OFF, CAUSING THE ACTUAL PEDAL TO SWING. THE CONSUMER SAYS THAT SHE STILL OWNS THE VEHICLE. THE AIR BAGS DEPLOYED, AND THE CAR IS NOW TOTALED. HIS NECK IS FRACTURED DUE TO THE ACCIDENT. POLICE REPORT IS AVAILABLE AS WELL AS PHOTOGRAPHS.*AK

THE CONSUMER STATED THAT THE TURN SIGNAL WOULD NOT TURN OFF AUTOMATICALLY. THE SPRING ASSEMBLY WAS REPLACED. THIS IS CONNECTED TO THE HORN, AIR BAG AND TURN SIGNAL. *AK THE TURN SIGNAL CLOCK SPRING ASSEMBLY WAS INSTALLED, PRODUCT CODE#047-002. *SC *JB

WHILE DRIVING AT 65, THE LEFT REAR WHEEL CAME OFF. THE CONSUMER PULLED OFF THE ROAD. THE VEHICLE SUSTAINED SOME DAMAGE. THE VEHICLE WAS TOWED. THE DEALER STATED THE WHEEL BEARINGS WERE DEFECTIVE. *JB

2001 FORD FOCUS WAGON SE: [XXX] INTERMITTENT PROBLEM: REAR HATCH OPENS WHEN CAR IS STARTED. REAR HATCH CANNOT BE CLOSED WHEN CAR IS RUNNING. WHEN I JIGGLE THE WIRING HARNESS AT THE TOP OF THE HATCH, I HEAR CRACKLING NOISES. EVENTUALLY, AFTER JIGGLING THE HARNESS, I CAN GET THE PROBLEM TO GO AWAY. I ALSO HAD THE FUSE BLOW FOR THE REAR LIGHTS A WHILE BACK, BUT REPLACED IT WITH NO FURTHER PROBLEMS, THINKING NOTHING OF IT. NHTSA CAMPAIGN ID 00V411000 ADDRESSES A PROBLEM WITH THE DECK LID WIRING HARNESS SHORTING OUT WHERE IT BENDS, AND DEVELOPING BROKEN WIRES. LOSS OF TAIL LAMPS IS ONE OF THE CONSEQUENCES. I BELIEVE THE HATCH OPENING IS A RELATED PROBLEM TOO, ALTHOUGH THE RECALL DOES NOT SPECIFICALLY MENTION IT. THIS RECALL IS FOR YEAR 2000 FOCUS WAGONS. MINE IS A 2001, BUT ITS MANUFACTURE DATE IS 2000. FORD CUSTOMER SERVICE REFUSES TO DO ANYTHING FOR ME, SAYING THAT THE VIN IS NOT COVERED UNDER THE RECALL. MEANWHILE, I AM DRIVING AROUND WITH THIS ELECTRICAL ISSUE. YOU WOULD THINK THAT FORD WOULD TREAT CUSTOMERS BETTER, RATHER THAN JUST SAYING THEY DO ON THEIR COMMERCIALS. I HAVE NEVER HAD THEIR CUSTOMER SERVICE SAY "YES" TO ANY OF MY ISSUES. THEY JUST RECORD THE COMPLAINT AND HAPPILY ASK IF THERE'S ANYTHING ELSE THEY CAN "DO" FOR ME. THEY ALSO SAY THAT EVEN IF THE CAR WERE COVERED, ITS MILEAGE IS TOO HIGH. IS THERE A MILEAGE LIMIT ON THIS RECALL? I DIDN'T SEE IT. PLEASE SEE IF YOU CAN GET THESE SLIGHTLY-LATER-MANUFACTURED FOCUS WAGONS ADDED TO THE RECALL. THANK YOU FOR YOU HELP! *NM UPDATED 07/16/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

HAND BADLY BURNT BY AIRBAG. *JB

WHILE DRIVING 30 MPH THE VEHICLE STALLED. THE CONSUMER MANAGED TO PULL OVER, AND HAD THE VEHICLE TOWED. THE DEALERSHIP REPAIRED THE FUEL PUMP. *AK *SC *JB

2001 FORD FOCUS ROTORS (FRONT DRIVER AND PASSENGER SIDE) WERE SHREDDED. THE BRAKE PADS WERE ONLY HALF WORN.*MR *JB *NM

FUEL PUMP FAILED ON INTERSTATE - FORD HAS REPLACED AT NO COST, BUT I WOULDN'T HAVE KNOWN ABOUT FREE REPLACEMENT IF I HAD GONE TO AN INDEPENDENT GARAGE. ALSO, WE WERE TRAVELING AT 70MPH WHEN IT FAILED - NOT MUCH TRAFFIC OR THIS COULD HAVE BEEN AN ISSUE.*AK

COMPLAINT REGARDING FORD'S DECISION TO ISSUE ONLY AN EXTENDED WARRANTY WARNING RATHER THAN A RECALL CONCERNING POTENTIAL FAILURE OF THE FUEL PUMP IN ITS 2000 AND 2001 FORD FOCUS.*MR THE CONSUMER STATED WHILE DRIVING 70 MPH, THE FUEL PUMP FAILED CAUSING AN IMMEDIATE STALL OF THE VEHICLE. *JB

SLOW SPEED ACCIDENT. ACCIDENT RESULTED IN NO DAMAGE TO VECHICLE HIT AND NO DAMAGE TO OUR VEHICLE. PASSENGER AND DRIVER SIDE AIRBAGS DEPLOYED. PASENGER SIDE AIR BAG BROKE WINDSHIELD AND SENT FRAGMENTS OF GLASS FROM THE VISOR MIRROR THROUGHOUT THE CAR. *AK

THE RIGHT SIDE DOORS FAILED TO OPEN OR CLOSE ON ITS OWN. DRIVER TRIED TO OPEN THE DOOR WHILE EXISTING AND WAS NOT ABLE TO DO SO. BUT WAS ABLE TO EXIT ON THE DRIVER'S SIDE DOOR. DRIVER TOOK VEHICLE VEHICLE TO THE DEALER, AND MECHANIC DETERMINED THAT THE DOOR MECHANISM NEEDED TO BE REPLACED. *AK

DT: COMPANY NAME IS PRIME HEALTH MEDICAL, INC./ [XXX]. GOT RECALL LETTER ON MAY 6, 2005 ON PART SHE HAS ALREADY FIXED, AND WAS DENIED REIMBURSEMENT BECAUSE SHE DID NOT TAKE IT TO A DEALER, THE PART FAILED BEFORE SHE RECEIVED RECALL LETTER. CALLED DEALER, AND WAS TOLD THEY HAD ON PARTS . PAID $148.58 FOR REAR DOOR LATCH THAT WAS IN THE RECALL. WAS TOLD RECALL PART WAS NOT AVAILABLE UNTIL MIDDLE OF MAY 2005, AND NEEDED TO REPLACE PARTS AS SOON AS POSSIBLE BECAUSE OF BUSINESS AND SAFETY REASONS. *AK INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

CONTACT STATED: WHEN THE KEY WAS PUT IN THE IGNITION THE KEY BECAME STUCK. THE CAR WAS AT THE FORD DEALER. AND HAD NOT BEEN REPAIRED. FORD TOLD THE CONSUMER THAT THE STEERING COLUMN MAY HAVE BEEN DAMAGED. IN ADDITION, FORD WAS REPLACING THE FUEL PUMP AND SEAT BELT.*AK

I WOULD LIKE TO KNOW HOW MANY RECALLS CAN A CAR HAVE BEFORE IT IS A LEMON! MY 2001 FORD FOCUS HAS HAD EVERY PROBLEM OUT THERE AND MORE THAN HALF OF THEM, I HAVE HAD TO PAY FOR. IN THE 4 YEARS I?VE OWNED THIS CAR, I HAVE HAD THE BATTERY REPLACED AT MY COST DUE TO STALLING, WHICH TURNED OUT TO BE THE FAULTY FUEL PUMP?S FAULT, SO THAT WAS REPLACED; THE STRUTS REPLACED AT MY COST AFTER THEY CAUSED MY FRONT TIRE TO EXPLODE ON THE FREEWAY; THE BUSHINGS WORKED ON 3 TIMES YET THE SUSPENSION STILL MAKES A VERY FRIGHTENING NOISE EVERY TIME I DRIVE. IMAGINE MY SURPRISE (OR SHOULD I TRUTHFULLY SAY, LACK OF?) WHEN I RECEIVED YET ANOTHER RECALL NOTICE IN THE MAIL. *AK

I OWN A 2001 FORD FOCUS. THE IGNITION KEY TUMBLER HAS BEEN REPLACED TWICE IN THE LAST YEAR.*AK

THE VEHICLE STALLED. CONSUMER PULL OVER, AND HAD THE VEHICLE TOWED. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK AT THE STOP LIGHT THE MOTOR BLEW OUT WHICH CAUSED THE VEHICLE TO STALL. THE #4 VALVE SET DISLODGED SOME HOW MOST PARTS STAYED IN #4 AND #3, BUT GOT IN EVERY PART OF THE HEAD. THE SERVICE QUOTE NEED REPLACED ENGINE WITH LONG BLOCK. VEHICLE NEED ENGINE ASSEMBLY COMPLETE- REMOVE AND REPLACE. *BF

MY 2001 FORD FOCUS IGNITION LOCKED UP, I LEFT WORK AND COULD NOT GET THE KEY IN TO START IT. AFTER SOME RESEARCH I HAVE FOUND OUT THAT IT HAPPENS TO A TON OF FORD FOCUSES, MAYBE YOU COULD GET A RECALL ON THIS BECAUSE IT IS COSTLY TO FIX AND KEEPS GOING BAD. *AK

IGNITION LOCK ON 2001 FORD FOCUS HAS FAILED THREE TIMES CAUSING EXPENSIVE REPAIR BILLS. FORD CALLS THIS A "KNOWN MALFUNCTION" BUT WILL NOT RECALL THE PART.*AK

IGNITION FAILED ON MY 01 FORD FOCUS. KEY WOULDN'T TURN. STEERING WHEEL WAS LOCKED UP. VEHICLE HAD TO BE TOWED. JUST OWNED THIS VEHICLE 2 WEEKS. A FEW DAYS BEFORE THIS INCIDENT I WAS BROKE DOWN DUE TO A DEFECTIVE FUEL PUMP.*AK

DRIVER'S SEAT BELT BROKE AND DID NOT SECURE THE CONSUMER. ALSO, THE AIR BAGS DEPLOYED, BREAKING THE WINDSHIELD AFTER CONSUMER'S VEHICLE WAS REAR ENDED. *AK

WHILE DRIVING AT APPROXIMATELY 40 MPH VEHICLE WAS IN A HEAD ON COLLISION. UPON IMPACT, THE AIR BAGS FAILED TO DEPLOY. DRIVER SUSTAINED FACE INJURIES AND RECEIVED 23 STITCHES IN THE FACE. *AK *AK

IGNITION CYLINDER ON 2001 FORD FOCUS LOCKED AND UNABLE TO TURN KEY. *AK