2013 Ford Focus Complaint Log

IN 2/13, MY HUSBAND AND I PURCHASED A '13 FORD FOCUS FROM BREWSTER FORD IN NY. UNFORTUNATELY, OUR CAR HAS NEVER WORKED CORRECTLY. IT RANDOMLY LOSES POWER. IT FEELS LIKE THE GAS PEDAL DOESN'T RESPOND SOMETIMES WHEN WE TRY TO ACCELERATE. OUR CAR IS CURRENTLY IN THEIR SERVICE CENTER FOR THE 4TH ATTEMPT TO REPAIR THE PROBLEM WITHOUT ANY INTERVENTION. 3 OF THE MASTER MECHANICS, SCOTTY, CARLISLE, AND ANTHONY, SAY THEY HAVE DRIVEN THE CAR MULTIPLE TIMES WITHOUT REPAIRING ANYTHING BECAUSE THEY CLAIM THAT THEY CANNOT RECREATE THE PROBLEM. 5/28/13 THE HESITATION AND NONRESPONSIVE ACCELERATION INCREASED AND WE BROUGHT OUR CAR TO THE SERVICE CENTER AND PAID FOR AN OIL CHANGE. WE WERE GIVEN THE CAR BACK AND TOLD THERE WAS NO PROBLEM FOUND. 6/14/13 WE BROUGHT THE CAR BACK TO THE DEALER FOR THE SAME PROBLEM. THERE WAS AN UPDATE FOR THE COMPUTER AND WE THOUGHT IT MIGHT BE FIXED. 12/9/13 WE CAME BACK TO THE SERVICE CENTER FOR THE SAME PROBLEM, BUT THIS TIME THE CAR SHUT OFF WHILE MY HUSBAND WAS DRIVING ON THE NYS THRUWAY AND THIS TIME THE CHECK ENGINE LIGHT WAS ON WHEN I DROPPED IT OFF. AGAIN THE CAR WAS GIVEN BACK AND WE WERE TOLD NO PROBLEM FOUND. THEY SAID THAT THE CHECK ENGINE LIGHT WAS NOT ON. IT HAD BEEN ON FOR TWO DAYS PRIOR. 12/18/13 WE BROUGHT OUR CAR BACK TO THE SERVICE CENTER. AFTER WE CALLED FORD CORPORATE FOR HELP, THE SERVICE MANAGER, DANIELLE GOT INVOLVED. THE GAS MILEAGE DROPPED AT THIS TIME FROM 32-27 MILES/GALLON COMBINED. OUR CAR WAS AT BREWSTER FORDS SERVICE CENTER FOR OVER 30 DAYS WITHOUT BEING CONTACTED ONCE. WHEN MY HUSBAND CALLED TO CHECK ON THE STATUS, HE WAS TOLD THEY WERE WAITING ON A SERVICE ENGINEER TO COME OUT. AFTER SPEAKING TO ANGELA, THE REGIONAL MANAGER FROM FORD, WE WERE TOLD THAT THE SERVICE CENTER IS UNABLE TO RECREATE THE PROBLEM AND WE SHOULD AGAIN TAKE OUR UNSAFE CAR. 1/23/14 TODAY THE REGIONAL MANAGER AGREED TO APPROVE A SECOND OPINION.

VEHICLE HAS BEEN SERVICED 3 TIMES, FIRST TIME WHEN THE CAR WAS 2 DAYS OLD (TO ME). VEHICLE LAGS, GRINDS, OVER-REVS, UNDER-REVS AND STUTTERS ON HILLS AND SOMETIMES FLAT LAND TOO. PARTICULARLY BAD WHEN TURNING. 3 ATTEMPTED FIXES, NO REAL IMPROVEMENTS, ONLY DIFFERENT ISSUES GOT BETTER WHILE OTHERS GOT WORSE. FIRST ATTEMPTED FIX CLAIMED A SECTION OF THE TRANSMISSION WAS REPLACED, SECOND THEY FOUND A LEAK IN THE TRANSMISSION ALTHOUGH I FOUND NOTHING IN MY GARAGE AND 3RD WAS MY COMPLAINING OF THE ISSUES NOT BEING RESOLVED YET. AFTER 3RD FIX, CAR IS AS BAD AS EVER. *TR

FROM DAY 1, THE TRANSMISSION HAS EXCESSIVELY SLIPPED THROUGH 1ST GEAR AS THOUGH THE CLUTCH IS NOT BEING PROPERLY ENGAGED (DUAL CLUTCH TRANSAXLE). AT ONE POINT, THE CAR BUCKED UPON ACCELERATION FORCEFULLY AS THOUGH IT STALLED. THE PROBLEM IS MOST SEVERE WHEN AMBIENT TEMPERATURES ARE OVER 90 DEGREES (COMMON HERE IN ARIZONA). THE PCM HAS BEEN REPROGRAMMED TWICE BY THE DEALERSHIP AND AFTER THE FIRST 1000 MILES, THE SLIPPAGE SUBSIDED (FOR THE MOST PART). RECENTLY, THE CAR WAS IN FOR AN OIL CHANGE AND WHEN I GOT THE CAR BACK, THE 1ST GEAR SLIPPAGE WAS BACK VERY NOTICEABLY. I'M NOT SURE IF THE DEALERSHIP REPROGRAMMED THE PCM DURING ITS VISIT AS THERE IS NOTHING ON THE PAPERWORK STATING SUCH. AT TIMES, MAKING LEFT HAND TURNS IN TRAFFIC IS VERY SCARY BECAUSE OF THE CARS HESITATION TO ACCELERATE. IT'S OBVIOUSLY A PROGRAMMING ISSUE WITH HOW THE CLUTCH IS BEING ENGAGED BY THE COMPUTER... AS THOUGH THE CLUTCH IS ONLY BEING HALF ENGAGED DURING 1ST GEAR ACCELERATION. *TR

VEHICLE SHUDDERS BETWEEN SHIFT POINTS, HESITATES AS THOUGH STALLED AND SUFFERS FROM POWER TRAIN RATTLING. EVEN THOUGH THE VEHICLE POWER TRAIN HAS BEEN REPROGRAMMED MULTIPLE TIMES AS WELL AS CLUTCH ASSEMBLY REPAIR AND REPLACEMENT THE ISSUES RETURN. *TR

THE VEHICLE WAS WORKING FINE ONE MOMENT, AND THE NEXT I WAS UNABLE TO ACCELERATE OVER 15 MPH. I MANAGED TO DRIVE THE VEHICLE WITH THE FLASHERS ON UNTIL I COULD SAFELY PULL INTO A PARKING LOT. I CALLED THE FORD DEALERSHIP AND HAD IT TOWED TO THEIR LOCATION. AFTER SOME HOURS, I WAS TOLD THAT THE CAR CHECKED OUT FINE AND COULD NOT FIND WHAT THE ISSUE WAS. LATER, THE DEALERSHIP CALLED ME BACK AND SAID THAT THEY HAD FOUND A "TECHNICAL SERVICE BULLETIN" REGARDING THIS VERY ISSUE. DEALERSHIP DID A CALIBRATION AND POST ROAD TEST OK AT THIS TIME. I WANTED A RELIABLE CAR THAT I COULD DEPEND ON, AND NOW HAVE TRUST ISSUES WITH IT. *TR

TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE ENTIRE VEHICLE STARTED SHAKING AND JERKING WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER AND TO A MECHANIC, WHO BOTH STATED THAT THE COMPUTER NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 210. THE CURRENT MILEAGE WAS 3,600.

WHEN TURNING A CORNER AND ATTEMPTING TO ACCELERATE THE CARE SHUDDERED AND MADE LOUD NOISES. IT PROGRESSED TO SHUDDERING EVERY TIME I ACCELERATED...CLIMBING SMALL GRADE, CHANGING SPEED ZONES ETC. THIS IS AN AUTOMATIC CAR. I HAD IT INTO SHOP WHERE THEY CLEANED CLUTCHES AND THE PROBLEM PERSISTED AND NOW THERE WAS SHUDDERING WHEN I ATTEMPTED TO BACK DOWN A SMALL DRIVE WAY INCLINE. THE CAR CONTINUES TO SHUDDER AND MAKE NOISE. THE SERVICE DEPARTMENT TELLS ME THE CAR NEEDS TO LEARN MY DRIVING STYLE....BS. THIS IS EMBARRASSING AND FRUSTRATING NOT TO MENTION THAT I FEEL VERY UNSAFE DRIVING A CAR WITH TRANSMISSION PROBLEMS. I WAS TOLD TO DRIVE IT MORE, BUT I REFUSE TO DRIVE A BRAND NEW CAR WITH THESE ISSUES. *JS

TRANSMISSION STUTTERED, JERKED UPON RECEIPT OF OWNERSHIP. NORTHGATE FORD SERVICEMAN, UPON REPORT, ASSURED ME THE CAR WAS UNDER WARRANTY. TRANSMISSION BROKE AFTER THE WARRANTY AND I WAS STUCK WITH ALL THE COST OF REPAIR PLUS RENTAL CAR UNTIL THE FOTRD FOCUS WAS REPAIRED. I WILL ACCEPT NOTHING BUT A TOTAL REIMBURSEMENT OF MY COSTS FOR REPAIR AND CAR RENTAL.

VEHICLE HAS HAD OIL LEAKING INTO ENGINE COMPARTMENT SINCE PURCHASED IN NOVEMBER 2012. AT 3000 MILES, REAR ENGINE SEAL REPLACED - LEAKS CONTINUED. REAR MAIN ENGINE SEAL REPLACED AGAIN AT 8000 MILES - ENGINE COMPARTMENT LEAKS CONTINUED. AFTER TWO MORE VISITS TO DEALER AND TWO ADDITIONAL TRIP TO DIFFERENT DEALERS, THIRD SERVICE DEPT. CLAIMS THAT TRANSMISSION IS SOURCE OF LEAK, NOT ENGINE. IF THIS IS THE CASE, THEN VEHICLE HAS BEEN DRIVEN FOR OVER 11,250 MILES WITH INSUFFICIENT TRANSMISSION LUBRICANT - GREAT CAUSE FOR CONCERN. *TR

FORD FOCUS ELECTRIC VEHICLE STOPS SUDDENLY WITH "STOP SAFELY NOW". WHEN THIS OCCURS DRIVER (ME) LOOSES ALL ABILITY TO ACCELERATE. THIS EVEN OCCURRED TODAY AND LEFT US IN DANGER ON THE HIGHWAY WHILE WE NERVOUSLY WAITED FOR PROFESSIONAL ASSISTANCE. MANY REPORTS OF THIS EXACT ISSUE WITH THIS MAKE/MODEL VEHICLE ON THE PUBLIC FORUMS. CONCERN OF LOSS OF POWER TRAIN COULD MEAN INJURIES OR DEATH DEPENDING ON THE MOMENT A CAR LOOSES IT'S ABILITY TO DRIVE WHILE MOBILE. *TR

I PURCHASED THE 2013 FORD FOCUS BRAND NEW ON 2-09-13. CAR BARELY HAS 1800 MILES ON IT. WHILE SLOWING DOWN IN A SCHOOL ZONE TO 15MPH, I NOTICED THE CAR SEEMED TO LOSE POWER, AND FEEL SHAKY. ONCE PAST THE SCHOOL ZONE I ACCELERATED TO 20MPH AND CAR SHIFTED ROUGHLY INTO GEAR WITH A BUMPING NOISE. I PULLED OVER AND STOPPED AND TURNED OFF THE ENGINE. AFTER RESTARTING CAR INITIALLY SEEMED FINE. EXACTLY ONE WEEK LATER SAME THING HAPPENED AGAIN WHEN IN SUPERMARKET PARKING LOT. THIS TIME HOWEVER THE ORANGE ENGINE SERVICE LIGHT THAT LOOKS LIKE AN OUTLINE OF THE ENGINE APPEARED ON THE DASHBOARD PANEL. I STOPPED THE CAR AGAIN. WHEN RESTARTING THE LIGHT WENT OUT BUT REAPPEARED ON THE 2 MILE DRIVE HOME FROM THE STORE. CAR ALSO SEEMED TO LOSE POWER AND NOT ACCELERATE WHEN I NEEDED IT TO. I CALLED MY DEALERSHIP 1ST THING AND WAS TOLD IT'S MOST LIKELY A SENSOR ISSUE AND VERY MINOR BUT I MADE AN APPOINTMENT AND TOOK THE CAR IN. THE DEALERSHIP RAN COMPUTER DIAGNOSTICS AND SERVICE MGR. CAME IN AND TOLD ME 2 ERROR CODES SHOWED UP OF TRANSMISSION MALFUNCTION/ AND POSSIBLE FAILURE! A BRAND NEW CAR!!! THEY STARTED TALKING ABOUT REPLACING THE TRANSMISSION AND THE ON BOARD COMPUTER, ETC.. BUT DEALERSHIP CAN'T REPAIR MY CAR AT THIS TIME BECAUSE A SPECIALIST THEY DON'T HAVE ON STAFF NEEDS TO BE CALLED IN. SO I HAVE AN UN SAFE, UNRELIABLE NEW CAR SITTING IN MY DRIVEWAY. 15 CALLS TO DEALERSHIP AND TO FORD'S CUSTOMER RELATIONS NUMBER AND I CAN'T EVEN GET AN APPOINTMENT TO GET THE CAR LOOKED AT FURTHER TO DETERMINE HOW DEFECTIVE IT IS!!! WHAT A LEMON! NO MATTER HOW THIS IS RESOLVED, WILL NEVER DO BUSINESS WITH FORD AGAIN. THEY SEEM UNCONCERNED WITH THE SAFETY ISSUES THIS DEFECT IS CAUSING AND THEY HAVE THE WORST CUSTOMER SERVICE I HAVE EVER DEALT WITH!! *TR

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE SITTING AT A STOP SIGN, SHE DEPRESSED THE ACCELERATOR PEDAL TO DRIVE BUT THE VEHICLE HESITATED TO MOVE FOR A FEW SECONDS BEFORE SURGING AND ACCELERATING. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THEY COULD NOT DIAGNOSE THE CAUSE OF FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80. UPDATED 11/19/13*LJ THE CONSUMER STATED THE BRAKE ISSUE WAS REPAIRED. THE BRAKE LIGHT CONTINUED STAY ON WHEN THE BRAKE WAS NOT DEPRESSED.

THE TRANSMISSION DOES NOT SHIFT RIGHT. IT HESITATES, JERKS AND SURGING. AT LOWER GEARS OR SPEED UNDER 40, THE CAR IS DIFFICULT TO CONTROL. IT SHIFT TO HIGHER GEAR WHEN THE SPEED IS NOT HIGH ENOUGH FOR THE GEAR. THIS CAUSES POOR ACCELERATION AND DANGEROUS WHEN MERGING INTO HIGHWAY FROM RAMP. *TR

TRANSMISSION SURGES DURING ACCELERATION AND DECELERATION. ALMOST LIKE INSUFFICIENT FUEL BEING RECEIVED BY ENGINE. DEALER STATED THAT THIS IS DUE TO FORD "POWERSHIFT" TRANSMISSION AND NOT FUEL LINE. CAUSES CONCERN FOR SAFETY AND FUTURE PERFORMANCE AFTER MORE MILEAGE. THIS HAS EXISTED SINCE PURCHAS OF VEHICLE IN MAY 2013 AND STILL EXISTS NOW AFTER 11000 MILES.

VEHICLE HAS BEEN LEAKING OIL SINCE IT WAS PURCHASED. (2) FORD DEALERSHIPS HAVE ATTEMPTED REPAIRS MULTIPLE TIMES TO STOP ENGINE OIL LEAK(S), ALL OF WHICH HAVE BEEN UNSUCCESSFUL. WAS UNDER VEHICLE ON 5/12/13 AND NOTICED THERE IS STILL ENGINE OIL LEAKING FROM AREA AROUND ENGINE/TRANSMISSION. DEFECT ALLOWING ENGINE TO RUN WITHOUT OPTIMAL AMOUNT OF OIL, LEAKING OIL CREATES FUEL FOR POTENTIAL FIRE, USED ENGINE OIL IS KNOWN CARCINOGEN, WHICH IS BEING DEPOSITED WITHIN ENGINE COMPARTMENT AND ALLOWED ACCESS TO PASSENGER CABIN. *TR

WE PURCHASED THIS CAR BRAND NEW FROM THE DEALER. FROM THE VERY BEGINNING IT SHIFTED VERY ROUGH AND RATTLED SKIPPING FROM 1ST TO 2ND VERY HARD AND WE HEARD A SOUND LIKE DRAGGING CARDBOARD. THE FIRST TIME IT WAS TAKEN TO THE DEALER THEY SAID "IT WAS NORMAL" AND THAT THE CAR HAD TO GET ADJUSTED TO OUR STYLE OF DRIVING. THEY DID COMPUTER CHECK AND NOTHING WRONG. WE THOUGHT THIS WAS RIDICULOUS, BUT CONTINUED TO DRIVE THIS CAR WITH SAME SOUNDS, SOMETIMES MORE THAN OTHERS. WE HAVE TAKEN THIS CAR TO 2 DEALERS WITH BOTH SAYING BASICALLY THE SAME THING, THAT FORD MESSED UP WITH THIS TRANSMISSION AND IT IS JUST THE WAY IT IS, NOTHING IS WRONG WITH THE CAR AND IT IS SAFE. OUR DAUGHTER DOES NOT FEEL SAFE IN THIS CAR WHEN IT LURCHES FORWARD OR DOESN'T SHIFT GEARS WHEN SHE IS TRYING TO ACCELERATE INTO SPEEDING TRAFFIC. WE WANT SOMETHING DONE TO FIX THIS PROBLEM. *TR

EVERY RECALL EVENT FOR MY 2013 FORD FOCUS, I HAVE ENCOUNTERED. AFTER A YEAR AND HALF OF CONTINUED TRIPS TO AND BEING WITHOUT MY CAR FOR SERVICE. THE TRANSMISSION ISSUES STILL NOT RESOLVED ALONG WITH THE ELECTRICAL ISSUES. THE STEREO DISPLAY GOES BLANK, AT TIMES SHOWS INCORRECT DATE AND CLOCK JUMPS TO DIFFERENT HOURS. THE CAR LUNGES FORWARD WHEN YOU GET TO ABOUT 25 TO 30 MPH OR HESITATES WHEN YOU EXCEL. WHEN YOU PUT IN PARK IT WILL LUNGE FORWARD OR ACT LIKE YOU'VE POPPED THE CLUTCH EVEN WHEN BRAKE IS ON. IT SHUDDERS, HAS BUMP & BANG NOISES, LUNGES, SUSPENSION NOISES. I CAN FEEL BUMPING/THUMPING UNDER MY FEET WHEN TURNING CORNERS. HAVE HAD ISSUES WITH THE GAS TANK ASSEMBLY AND FUEL SYSTEM GAUGE (THIS PART HAS BEEN FIXED) CONTINUED ISSUES WITH THE DIGITAL PANEL, INTERMITTENT ERRATIC CLUSTER RADIO, CLOCK AND SYNC ISSUES THAT THE SERVICE DEPARTMENT CANNOT DUPLICATE. WHEN I HAVE ISSUES WITH THE DIGITAL PANEL, I TAKE A PICTURE. ONCE I TURN VEHICLE OFF AND BACK ON IT SOMETIMES CLEARS IT UP. I'VE COMPLAINED ABOUT TIRES NOISES AND RIDE, THEY SAY TIRES ARE FINE. I WENT TO THE DEALERSHIP TO JUST TRADE IT IN AND THE DEALER SUGGESTED I CONTACT FORD MOTOR TO HAVE THEM BUY IT BACK. I HAVE PLACED A COMPLAINT ON THE FORD WEBSITE, BUT HAVE YET TO RECEIVE A RESPONSE. I AM AFRAID TO DRIVE THIS VEHICLE BUT HAVE NO OTHER CHOICE. DO I HAVE TO RUIN MY CREDIT BY JUST DROPPING MY VEHICLE OFF AND WALKING AWAY FOR THEM TO TAKE BACK. FORD MOTOR COMPANY DOES NOT MAKE IT EASY TO TALK TO SOMEONE REGARDING MY VEHICLE. THEY SHOULD BE MORE ACCESSIBLE NOW BEFORE SOMETHING TRAGIC HAPPENS. *TR

VEHICLE ABRUPTLY LOST DRIVETRAIN POWER AND CAME TO A SUDDEN STOP IN THE LEFT-HAND LANE OF A MAJOR SURFACE STREET IN SAN JOSE. THE VEHICLE SUDDENLY DISPLAYED THE WARNING 'STOP SAFELY NOW". ATTEMPTS TO RESTART OR REBOOT THE CAR FAILED LEAVING US DANGEROUSLY STRANDED IN MODERATE TRAFFIC FOR OVER 20 MINUTES UNTIL A NEARBY RESIDENT HELPED US TO PUSH VEHICLE TO SAFETY. ALL ELECTRICAL SYSTEMS ON THE VEHICLE CONTINUED TO FUNCTION BUT THE VEHICLE WAS IMMOBILIZED. PUSHING THE VEHICLE WAS VERY DIFFICULT, AS IF THE BRAKES WERE ENGAGED. THE FORD DEALER REPORTED THAT THE REGENERATIVE BRAKING SYSTEM WAS ENGAGED AND COULD NOT BE DISENGAGED. FORD DEALERSHIP REPORTED OVER 30 DIAGNOSTIC TROUBLE CODES APPEARING ON THE VEHICLE THAT PROVED TO BE MISLEADING. INEXPERIENCE OF SERVICE TEAM WITH ELECTRICAL VEHICLES PROVIDED LOW CONFIDENCE THAT THEY UNDERSTOOD AND REPAIRED THE CAUSE OF THIS FAILURE. FORD MOTOR COMPANY INSTRUCTED THE DEALERSHIP TO REPLACE THE ELECTRIC MOTOR AND CONTROL MODULE. FORD MOTOR COMPANY AGREED TO REFUND OR REPLACEMENT OF THIS VEHICLE. *TR

BRAND NEW 2013 AUTOMATIC. APPARENTLY, MY AUTOMATIC HAS A MANUAL TRANSMISSION TO IMPROVE FUEL EFFICIENCY. AROUND MAY MY VEHICLE STARTED ACTING UP WHEN I WOULD PULL FORWARD OR BACK UP - THE TRANSMISSION WOULD SHUDDER CAUSING A DELAY IN ACCELERATION. I TOOK THE CAR TO THE DEALER WHO DID A SOFTWARE UPDATE, NO CHANGE. THEY TOLD ME TO DRIVE IT FOR AWHILE TO ALLOW IT TO RESET. AFTER ABOUT ANOTHER FEW HUNDRED MILES THE PROBLEM WAS STILL THERE- TOOK IT BACK AND THEY PUT IN A NEW CLUTCH. SAME ISSUES - SAME RESPONSE, DRIVE IT FOR AWHILE AND LET IT BREAK IT. TOOK IT BACK - TOLD IT WAS WITHIN STANDARDS AND I WAS TO EXPECT THE SHUDDER!? IT'S BRAND NEW - ACCORDING TO THE SALE REP AND MAINT SUPERVISOR ITS PART OF THE DESIGN, BUT CUSTOMERS AND EVEN FORD SALES AND MAINT WAS NOT TOLD UNTIL COMPLAINTS CAME IN. FORD WILL DO NOTHING BUT TELL ME I CAN TAKE IT FOR ANOTHER OPINION AND PAY FOR IT. NO MATTER, THEY FEEL IT PERFORMS WITHIN THEIR STANDARDS. THE PROBLEM IS I'M PAYING FOR THE CAR AND WHEN I PULL INTO TRAFFIC I EXPECT IT NOT TO PAUSE - THAT IS DANGEROUS AND COULD CAUSE ME TO GET HIT. THIS IS UNACCEPTABLE! I CAN'T BELIEVE FORD WILL NOT MAKE THIS RIGHT. *TR

WE WERE DRIVING EASTBOUND ON 290 AT 1ST AVE.OUR VEHICLE STOPPED ACCELERATING. WE PULLED OVER TO THE SHOULDER. WE CALLED THE FORD 1-800 NUMBER AND REQUESTED TOW SERVICE AND THAT AN ILLINOIS TROOPER BE CALLED. WE ALSO CALLED THE DEALERSHIP WHERE WE PURCHASED THE BRAND NEW CAR. THE PERSON AT THE DEALERSHIP SUGGESTED WE TRY STARTING THE CAR AGAIN. SECONDS AFTER STARTING THE CAR AGAIN, A FLAME BURST OUT OF THE FRONT HOOD. WE EVACUATED THE VEHICLE. MOMENTS LATER MORE FLAMES APPEARED , FOLLOWED BY THE ENTIRE FRONT OF THE CAR BECOMING ENGULFED IN FLAMES. *TR

AFTER AN ACCIDENT, TRIED TO DRIVE THE CAR HOME AND THE CAR KEPT STALLING OUT WHILE TRYING TO GIVE IT GAS. I HAD THE CAR TOWED TO THE DEALER, THEY REPAIRED THE BODY WORK AND SAID THAT THE SWITCH FOR THE GAS TO SHUT OFF HAD TO BE RESET. PICKED UP FROM DEALER AND THE CAR KEPT STALLING OUT AND SHAKING WHEN TRYING TO TAKE OFF OR ACCELERATE THE CAR. TOOK THE CAR BACK TO THE DEALER AND THEY SAID IT COULD BE THE CLUTCH IN THE TRANSMISSION. DEALER KEPT FOR A WEEK AND COULD NOT FIND ANYTHING WRONG. FORD IS AWARE THERE IS A PROBLEM WITH THE CLUTCHES IN THE FORD FOCUS. THEY SERVICE DEPARTMENT STATED SO FAR HE HAS PUT IN 5 CLUTCHES ON THE 2013 FORD FOCUS. DEALER REFUSES TO DO ANYTHING UNLESS FORD WILL DO A RECALL. *TR

WE PURCHASED THE 2013 FOCUS AT APPLE FORD IN RED LION PA. WE HAD THAT CAR APPROX 1 MONTH AND IT WOULD NOT GO IN REVERSE, WE WERE TOLD THE JERKING GRINDING HESITATIONS WERE ALL "NORMAL". AFTER OVER A WEEK IN THE GARAGE IT WAS DETERMINED BY DEALER THEY WOULD SWAP OUT FOR ANOTHER FOCUS SAME YEAR, BUT HAD MORE MILES THAN THE ORIGINAL FOCUS. THE FIRST VIN # WAS [XXX]. WE CONTINUE TO HAVE ALL THE ABOVE SYMPTOMS WITH THE 2ND FOCUS THEY TRADED US. I AM TAKING BACK TO GARAGE THIS WEEK FOR WORSENING ISSUES WITH MY TRANSMISSION. I CALLED FORD AND THEY TOLD ME THAT THEY (FORD) COULD NOT SEND A COPY OF THE LETTER THAT WAS MAILED OUT EXPLAINING THEY HAVE EXTENDED THE WARRANTY TO 100,000 MILES OR 7 YEARS BECAUSE IT IS DONE BY A "THIRD PARTY" ?? THIS INCLUDES THE INPUT SHAFT SEALS, THE CLUTCH & OR A SOFTWARE CALIBRATION. MY CAR IS PAID OFF IN FULL AND IT IS RIDICULOUS THAT I AM HAVING TO WASTE TIME GOING BACK AND FORTH WITH FORD ABOUT THIS. I HAVE FILED SEVERAL COMPLAINTS WITH NO RESOLUTION. WHAT HAPPENS WHEN THE WARRANTY EXPIRES, BY THEN WILL I EVEN HAVE A CAR THAT IS DRIVABLE? I DO NOT EVEN FEEL SAFE DRIVING M CAR, THEREFORE I ONLY USE IT AROUND HOME AND NEVER ON TRIPS OR ANYWHERE ELSE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

MAY 1ST: SIGNIFICANT VIBRATION, VEHICLE SHUTTERS WHEN SHIFTING 4TH: NO CHANGES IN PERFORMANCE. SHUTTER AND VIBRATION CONTINUES; NO WORK PERFORMED. ADVISED ALL OF THIS IS A ?NORMAL CHARACTERISTIC? OF A DUAL CLUTCH TRANSMISSION. 10TH: SIGNIFICANT SHAKING AT IDLE CONTINUES 17TH: VIBRATION CONTINUES; TRANSMISSION CONTINUES TO BUCK AND STALL. VEHICLE DOES NOT RESPOND WELL TO SUDDEN STOPS? SIGNIFICANT SHUDDERING AND RPM GAUGE HAS RAPID FLUCTUATIONS. GEARS STILL MAKING GRINDING NOISE. 18TH: TRANSMISSION PROBLEMS FELT WORSE THAN USUAL TODAY. 20TH: VEHICLE DOES NOT DRIVE WELL. TRANSMISSION CONTINUES TO CLICK/POP/GRIND; GEAR CHANGES ARE ROUGH, SIMILAR TO SOMEONE WHO CANNOT DRIVE A MANUAL TRANSMISSION 24TH: ROUGH IDLE PERSISTS; CAR SLOW TO ENGAGE IN FIRST GEAR; FEELS LIKE IT IS GOING TO STALL. JUNE 4TH: ROUGH IDLE CONTINUES 26TH: GEAR CHANGES ARE NOT SMOOTH AND IN FACT ARE QUITE ROUGH; CAR DOES NOT FUNCTION NORMALLY. NO IMPROVEMENT WHATSOEVER SINCE LAST UPDATE. 29TH: VEHICLE SHAKES BADLY UPON START; VERY ROUGH SHIFTING; CAR DOES NOT FEEL SAFE JULY 5TH: GEARS ARE NOT ENGAGING PROPERLY; DELAYED ACCELERATION FROM 0MPH IN DRIVE 11TH: VIBRATION IS AS BAD AS EVER; NO IMPROVEMENT. 17TH: HAD TWO CASES OF DELAYED ACCELERATION & BUCKING TODAY 19TH: VEHICLE SHUTTERED SIGNIFICANTLY TODAY; RPM GAUGE PLATING CONTINUES TO RATTLE; PASSENGER DOOR WOULD NOT UNLOCK WITH REMOTE KEY; BEGINNING OF ELECTRICAL PROBLEMS 21ST: TRANSMISSION STALLED UPON ACCELERATION AGAIN; SUBSTANTIAL HESITATION 22ND: LOUD GRINDING NOISE SHIFTING TO REVERSE; RPM GAUGE WENT TO ABOUT 2500 26TH: STALLING, SHUDDERING/BUCKING CONTINUES; GEAR CHANGES ARE NOT SMOOTH 28TH: INTERIOR ELECTRICAL PROBLEM; INTERIOR OVERHEAD LIGHTS DO NOT ILLUMINATE NOR DO THE A/C & RADIO LIGHTS; 29TH: EXPERIENCED A VERY HARD JOLT UPON ACCELERATION SO MUCH SO THAT IT JARRED THE ENTIRE CAR. *TR

WAS TOLD BY DEALER TRANSMISSION WAS NORMAL IF IT JERKS HARD AND GRINDS AND KNOCKS,DEALER WAS CHECKING TRANSMISSION THE WHOLE TIME. TRANSMISSION HAD A SEAL LEAK( DEALER STATED YOU CAN RUN THOSE TRANSMISSION WITHOUT FLUID), DEALER FIXED SO THEY SAY, DEALER LEFT RATCHET THE SIZE OF MY FOREARM ON TRANSMISSION WHEN I PULLED AWAY FROM DEALER I THOUGHT TRANSMISSION HAD FELL OUT. DEALER COULD HAVE BEEN BOUGHT FOR A DOLLAR. DEALER PLACED DYE IN TRANSMISSION OFFERED FREE OIL CHANGES NO THANK YOU I REPLIED. THREE DAYS LATER BACK IN SHOP TRANSMISSION STILL BAD ALONG WITH A BAD MISS. NOW THE CLUTCH PLATE IS BAD. GOT CAR BACK DROVE THREE MORE DAYS, CAR SHAKING WAS TOLD CANT DO ANYTHING ABOUT THAT( DIDN'T DO THE HARD SHAKING UNTIL THEY MESSED WITH TRANSMISSION), TRANSMISSION STILL ISN'T RIGHT IN LOW GEARS HARD SHIFTING AND GRINDS . TOOK CAR BACK TO DEALER REFUSED SERVICE I WAS TOLD TO TAKE CAR SOMEWHERE ELSE THAT NOTHING WAS WRONG WITH. WE FEEL ALL THE TRANSMISSION FLUID LEAKED OUT CAUSING ALL THIS. THIS CAR WAS TAKING IN TO DEALER AFTER I CAME OFF A EXIT ALL WAS CLEAR TRANSMISSION WOULD NOT IN SHIFT IN GEAR TO GO ALL TO SOON A SEMI-TRUCK WAS ON ME IF HE HAD NOT HAD ROOM TO GET OVER IT WOULD HAVE BEEN FATALLY. THAT'S NOT A NEW NORMAL TRANSMISSION . I HAVE FILED A LEMON LAW SUIT. FORD NOTIFIED MADE ALL THE EXCUSES THAT EVERYONE ELSE HAS BEEN TOLD, CAR WILL GET BETTER THE MORE YOU DRIVE IT, PARTS ON BACKORDER, THAT'S THE WAY IT IS, CAR HAS TO LEARN YOUR DRIVING HABITS. ALL THE SAME STUFF. *TR

BACK IN MAY MY HUSBAND AND I WERE TRAVELING IN STOP AND GO TRAFFIC AND NOTICED THAT MY BRAND NEW 2013 FORD FOCUS SE WAS GRINDING AND MAKING HORRIBLE NOISES WHILE SHIFTING. ESPECIALLY SHIFTING IN LOWER GEARS. AS I REMIND YOU... THIS IS AN AUTOMATIC. AS OF TODAY THIS IS THE 4TH TIME THAT IT HAS BEEN BACK TO THE DEALERSHIP AND STILL THE PROBLEM IS NOT FIXED. THE CAR CONTINUES TO JERK AND MAKE MENTAL ON METAL GRINDING NOISES. TODAY WHEN SPEAKING TO THE DEALER I WAS TOLD THAT A FORD ENGINEER WAS LOOKING AT IT AND TRYING TO FIX IT. REMIND YOU THAT THE CLUTCHES HAVE ALREADY BEEN REPLACED, THE COMPUTER HAS BEEN UPDATED, AND THE COMPUTER HAS BEEN REPROGRAMMED. WHEN I CALLED TODAY THEY SAID THAT THEY HAD TO KEEP IT OVER NIGHT. THIS IS TOTALLY RIDICULOUS AND THIS IS A NEW VEHICLE!!! OF THE ALMOST SEVEN MONTHS THAT I HAVE OWNED THE FOCUS IT HAS SIT IN THE SHOP A TOTAL OF 20 DAYS. COME ON FORD!!!! *JS

I PURCHASED A 2013 FORD FOCUS TITANIUM IN OCTOBER OF 2012. SHORTLY AFTER, THE TRANSMISSION BEGAN TO HESITATE AND SHUDDER WHEN ACCELERATING OR DRIVING AT LOW SPEEDS, INCLUDING PULLING INTO AND OUT OF THE DRIVEWAY OF MY HOME. IT THEN BEGAN ROLLING BACKWARDS ON INCLINES. I HAVE NEVER HAD AN AUTOMATIC TRANSMISSION FREELY ROLL BACKWARDS ON AN INCLINE, MUCH LESS ON THAT IS NOT VERY STEEP. I BROUGHT IT INTO THE DEALERSHIP WHERE I BOUGHT THE CAR FOR REPAIRS. THEY DID A REPROGRAM ON THE VEHICLE AND SENT ME ON MY WAY. SHORTLY AFTER IT BEGAN DOING IT ALL AGAIN. I AM CURRENTLY WAITING ON A REPLY FROM FORD AS TO WHAT MY NEXT STEP NEEDS TO BE TO GET THIS RESOLVED. *TR

TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE FAILED TO SHIFT INTO GEAR AND WHEN THE GEARS ENGAGED THE STARTED TO SHAKE. THE FAILURE CONTINUED TO OCCUR CONTINUOUSLY OVER A PERIOD ONE YEAR. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE CLUTCH AND THE CATALYTIC CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 34,037.

WHEN DRIVING AT HIGHWAY SPEEDS (55-65 MPH) FOR PERIODS OF TIME GREATER THAN 30 MINUTES, THE STEERING BEGINS TO BECOME JERKY AND STICKY. THE VEHICLE STARTS TO WANDER AS IF THE FRONT WHEELS ARE OUT OF ALIGNMENT, MAKING IT NECESSARY TO MAKE MANY VERY SMALL STEERING CORRECTIONS. THIS PROBLEM HAS OCCURRED EVERY TIME THE VEHICLE HAS BEEN ON THE HIGHWAY UNDER THE SAID CONDITIONS. *TR

TOTAL LOSS OF THROTTLE, STALLING IN TRAFFIC, SHUDDERING AND ERRATIC SHIFTING WITH THE FORD POWERSHIFT TRANSMISSION. SINCE PURCHASING CAR NEW IN 2013, I HAD PROBLEMS WITH THE POWERSHIFT TRANSMISSION, INITIAL PROBLEMS WAS A NOISE THAT SOUNDED LIKE THE MUFFLER WAS DRAGGING THE ROAD, PROBLEMS GOT WORSE AS MILEAGE INCREASED. RETURNED THE CAR TO SEVERAL DEALERS FOR DIAGNOSIS, WAS TOLD THAT THE TRANSMISSION IS OPERATING AS DESIGNED AND NO REPAIRS WERE ATTEMPTED. PROBLEM GOT WORSE AND I HAD EXPERIENCED TOTAL LOSS OF THROTTLE IN TRAFFIC ON SEVERAL OCCASIONS, CAR STALLED AND JERKED IN TRAFFIC CAUSING NECK TO SNAP BACK. AFTER REPEATED ATTEMPTS TO GET THE PROBLEM FIXED WITH TWO DIFFERENT FORD DEALERS, A CUSTOMER SATISFACTION LETTER CAME FROM FORD DETAILING ISSUES WITH POWERSHIFT TRANSMISSION. I HAD TO TAKE MY CAR INTO THE DEALER AGAIN, FOR DIAGNOSIS AND WAS TOLD THEY GOT IT THE TRANSMISSION TO FAIL THE THRESHOLDS AFTER 6 ATTEMPTS, WHICH WARRANTED REPLACEMENT OF THE CLUTCH PACK AND INTERNAL SEALS, SUPPOSEDLY A FAULTY DESIGN THAT ALLOWED OIL FROM THE GEARBOX TO LEAK INTO THE CLUTCH PACK CAUSING SLIPPAGE, NOISE AND ISSUES. FORD RETURNED THE CAR 5 DAYS LATER, ISSUES WENT AWAY FOR 3 WEEKS OR SO, AND HAVE STARTED TO REAPPEAR IN THE SAME FASHION AS WHEN THE CAR WAS PURCHASED NEW AND IS GETTING WORSE EACH DAY, WITH OVER 1000 MILES ON THE CAR SINCE SERVICE. AS OF TODAY I HAVE EXPERIENCED SHUDDERING AND TOTAL LOSS OF THROTTLE IN TRAFFIC, A FEW TIMES WERE DANGEROUS IN PULLING OUT IN FRONT OF ONCOMING TRAFFIC THE CAR COULD HAVE CAUSED ME TO GET INTO AN ACCIDENT, ALSO LUNGES IN SLOW MOVING TRAFFIC. I AM AFRAID TO LET MY WIFE DRIVE THE CAR DUE TO THE BEHAVIOR OF THE TRANSMISSION AND SEE AGAIN I WILL SOON HAVE TO RETURN TO ANOTHER DEALER (#3) FOR CORRECTION. *TR

VEHICLE WONDERS OR DRIFTS AT HIGHWAY SPEEDS, SEEMS LIKE YOUR ALWAYS OVER CORRECTING THE STEERING WHEEL. VEHICLE MAKES A ZIG ZAG MOTION ON CERTAIN ROAD SURFACES LIKE YOUR CAUGHT IN THE WIND BEHIND A SEMI.VEHICLE ALIGNMENT AS OF THIS DATE HAS BEEN CHANGED 4 TIMES. *TR

PURCHASED A FORD FOCUS IN 2013 AND HAVE HAD CONSISTENT ISSUES SINCE PURCHASE. AM CURRENTLY ON THE WAITLIST (PARTS ARE BACK-ORDERED AND NOT EXPECTED FOR 3-4 MONTHS) FOR THE SECOND CLUTCH REPLACEMENT. CAR SHUDDERS WHEN ACCELERATING. FEELS UNSAFE TO DRIVE AS I CAN'T PREDICT WHEN IT WILL HAPPEN. THIS IS A KNOWN TRANSMISSION ISSUE THAT FORD HAS ACKNOWLEDGED, HOWEVER, THE CLUTCH REPLACEMENTS CAN NOT BE THE FIX SINCE I HAVE ALREADY DONE THAT. THEY HAVE ALSO REPROGRAMMED MY "BRAIN" SO THAT WASN'T THE FIX EITHER. NOW, FOR THE NEXT 3-4 MONTHS I HAVE TO CONTINUE DRIVING AN UNSAFE VEHICLE WAITING FOR PARTS. THIS VEHICLE SHOULD BE RECALLED BEFORE THOUSANDS OF FORD FOCUS DRIVERS GET T-BONED BY A TRACTOR TRAILER AS THEIR CAR SHUDDERS IT'S WAY ACROSS AN INTERSECTION. THE NHTSA NEEDS TO STEP IN, AS FORD ISN'T AGGRESSIVELY FIXING THIS ISSUE. *TR

AS I PULLED OUT INTO THE FLOW OF TRAFFIC FROM A GAS STATION, I REALIZED MY CAR WOULD NOT ACCELERATE BEYOND 15-20 MPH. I IMMEDIATELY PULLED OVER TO THE RIGHT HAND LANE AND PROCEEDED TO THE STOP LIGHT, WHICH WAS ABOUT A 100 YARDS DOWN THE ROAD. AT THE RED LIGHT I PLACED THE CAR INTO NEUTRAL AND DISCOVERED THE ENGINE WOULD NOT GO BEYOND 3500-4000 RPM'S. I THEN TURNED ON THE WARNING FLASHERS, AND WHEN THE LIGHT TURNED GREEN I PULLED OVER TO THE SIDE OF THE ROAD AND PROCEEDED AT 15-20 MPH UNTIL I COULD TURN INTO A SAFE AREA ABOUT 1 MILE DOWN. I THEN HAD THE CAR TOWED TO THE LOCAL FORD DEALER. WHEN THE DEALER RAN MY VIN# THROUGH THEIR SYSTEM, IT SHOWED THAT A TECHNICAL SERVICE BULLETIN HAD BEEN ISSUED REGARDING THIS VERY PROBLEM. THEY THEN REPAIRED THE CAR AND IT NOW SEEMS TO BE RUNNING OK, ALTHOUGH I DON'T FEEL REAL GOOD ABOUT IT. HOPEFULLY SOMETHING LIKE THIS WILL NOT HAPPEN AGAIN, ESPECIALLY IF I AM IN A SITUATION LIKE DRIVING ON THE FREEWAY AT HIGH SPEEDS. MYSELF AND MY WIFE WERE KNOWINGLY PUT INTO A POTENTIALLY UNSAFE RISK BY FORD MOTOR COMPANY, WHICH I FEEL COULD HAVE BEEN AVOIDED IF FORD MOTOR COMPANY HAD BEEN A LITTLE MORE PROACTIVE IN NOTIFYING THEIR CUSTOMERS OF THE POSSIBILITY OF SOMETHING LIKE THIS OCCURRING. *TR

PURCHASED THIS VEHICLE ON MARCH 30TH, 2013 AND HAVE HAD CONSTANT TRANSMISSION PROBLEMS EVER SINCE. THE TRANSMISSION GRINDS, LURCHES, ROLLS BACKWARDS ON HILLS, ON SOME OCCASIONS REFUSES TO SHIFT GEARS, SQUEAKS AND RATTLES. I HAVE TAKEN MY VEHICLE INTO DAVIES FORD IN CHARLEROI, PA (WHICH IS DOCUMENTED) FOR SERVICE AND THEY HAVE TRIED TO REPROGRAM THE SHIFT POINTS. THIS HAS LESSENED THE SYMPTOMS OF THE VEHICLE BUT THEY ARE STILL PERSISTENT AT DIFFERENT LEVELS OF SEVERITY. SOME DAYS THERE AREN'T ANY SIGNS OF TROUBLE AND OTHER DAYS THE VEHICLE GRINDS AND LURCHES. I HAVE BEEN TOLD THAT THESE ARE CHARACTERISTICS OF THE DCT TRANSMISSION. THE PROBLEMS HAVE CONSISTENTLY OCCURRED BETWEEN THE PURCHASE DATE OF MARCH 2013 TO THE CURRENT DATE OF 02/07/14. *TR

PURCHASED MY CAR NEW TRANSFERRED FROM A LOCAL DEALER. HAD 40 MILES ON IT WHEN I BOUGHT IT. AFTER DRIVING 160 MILES NOTICED TRANSMISSION BANGING AND STUTTERING WHEN TRYING TO ACCELERATE. TOOK TO APPLE FORD IN RED LION PA, IS IN SVC CTR TOLD ME TRANSMISSION NEEDS PULLED OUT OF CAR AND PARTS REPLACED. AT THIS POINT I LEFT CAR AT DEALERSHIP, WILL NOT TAKE THIS DEFECTIVE CAR HOME WITH ME. HAVE ASKED FOR A REPLACEMENT CAR. NO RESOLUTION. *TR

TRANSMISSION SPUTTERING, HICCUPING GOING THROUGH LOW GEARS. SOMETIMES IT SEEMS FINE. *TR

TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT WHEN ATTEMPTING TO ACCELERATE, THE VEHICLE WOULD JERK AND HESITATE TO RESPOND. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS WHERE THE CONTACT WAS INFORMED THAT THE SOFTWARE FOR THE TRANSMISSION WOULD NEED TO BE UPDATED. THE VEHICLE WAS REPAIRED. EIGHT HUNDRED MILES LATER THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO A DEALER AND THE SOFTWARE WAS AGAIN UPDATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE FAILURE WAS CHARACTERISTIC OF THE VEHICLE BUT NOT A DEFECT. THE FAILURE MILEAGE WAS 100 AND THE CURRENT MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE HESITATED AND ACCELERATED RAPIDLY WITHOUT MANUAL FORCE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS BUT THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 2,500.

THE 2013 FORD FOCUS HAS A DUAL CLUTCH AUTOMATIC TRANSMISSION WHICH IS A DESIGN DEFECT. THE VEHICLE STALLS, BUCKS, JERKS AND ROLLS BACKWARDS ON INCLINES. HAD I KNOWN THESE ABOUT ALL OF THE COMPLAINTS SURROUNDING THIS VEHICLE, I NEVER WOULD HAVE PURCHASED IT. THE VEHICLE IS ONLY 5 MONTHS OLD AND NEEDS THE CLUTCHES TO BE REPLACED. THIS TRANSMISSION IS A SAFETY HAZARD AND FALLS WELL SHORT OF PERFORMANCE EXPECTATIONS FOR AN ALLEGED AUTOMATIC TRANSMISSION. *TR

CAR TRANSMISSION CONSTANTLY SLIPS/LURCHES AND GRINDS. DEALER SAYS THIS IS "NORMAL". CAR HAS BEEN CLOSE TO SEVERAL ACCIDENTS DUE TO TRANSMISSION SLIPPING/LURCHING AT INTERSECTIONS I DO NOT FEEL SAFE TO DRIVE THIS CAR. *TR

I WAS DRIVING ABOUT 40 MPH. SUDDENLY AN ERROR MESSAGE POPPED UP "SERVICE ADVANCETRAC". THEN THE CAR WAS DISABLED. THE SPEED AUTOMATICALLY REDUCED. THE SPEED DID NOT RESPOND OR INCREASE AT ALL WHEN I STEPPED ON THE ACCELERATOR PEDAL. LUCKILY, I WAS ABLE TO PULL OVER TO SAFETY. THEN THE CAR STOPPED COMPLETELY. I TURNED OFF THE CAR, THEN TURNED IT ON AGAIN. THE ERROR MESSAGE "SERVICE ADVANCETRAC" POPPED UP AGAIN. THIS TIME, THE CAR AUTOMATICALLY ACCELERATED FROM 0 TO 30 MPH, THEN IT RAN CONSTANTLY AT 30 MPH. THIS TIME, THE SPEED DID NOT RESPOND AT ALL WHEN I STEPPED ON THE ACCELERATOR PEDAL. IT WAS LIKE THE CAR WAS ON CRUISE CONTROL, WITHOUT YOU BEING ABLE TO TURN OFF CRUISE CONTROL! EXTREMELY DANGEROUS! I BROUGHT IT TO THE DEALERSHIP FOR SERVICE THE 1ST TIME. THEY REPLACED THE ACCELERATOR ASSEMBLY. ABOUT A WEEK LATER, THE SAME ISSUE HAPPENED AGAIN. I BROUGHT IT TO THE DEALERSHIP FOR SERVICE THE 2ND TIME. I EVEN TOOK A PICTURE OF THE ERROR MESSAGE ON THE DASHBOARD AND SHOWN IT TO THE SERVICE ADVISER. THEY COULDN'T REPRODUCE THE ISSUE, AND TOLD ME THERE WAS NOTHING THAT THEY COULD DO. THEN IT HAPPENED AGAIN RIGHT AFTER I DROVE OFF THE DEALERSHIP. THEN, I MANAGED TO DRIVE BACK TO THE DEALERSHIP WITH THE ERROR MESSAGE STILL ON AND WITH THE ISSUE OCCURRING. SERVICE WAS ABLE TO COLLECT SOME KIND OF CODE FROM THAT ERROR MESSAGE, BUT COULD NOT FIGURE OUT WHAT WAS WRONG WITH MY CAR, AND TOLD ME THEY WILL CONTACT FORD DIRECTLY. IT HAS BEEN 3 DAYS AND I HAVE NOT RECEIVED A RESPONSE AT ALL. THIS MORNING, I TURNED ON MY CAR AND DROVE FOR 2 MINUTES AND THE SAME ISSUE OCCURRED AGAIN! AS FOR PROOF, I WAS ABLE TO RECORD A 30 SECOND VIDEO CLIP WHILE THE CAR WAS RUNNING ON A CONSTANT SPEED OF 30 MPH WITHOUT ME STEPPING ON THE ACCELERATOR PEDAL. I DO NOT FEEL SAFE DRIVING THIS CAR ANYMORE BECAUSE THIS PROBLEM CAN OCCUR RANDOMLY ANYTIME IN THE MIDDLE OF THE ROAD! NOT SAFE FOR DRIVING! *TR

TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT THE TRANSMISSION FAILED. THE VEHICLE ROLLED BACKWARD WHILE THE CONTACT WAS DRIVING UPHILL. THE VEHICLE ALSO JERKED WHEN SHIFTED FROM FIRST TO SECOND GEAR AND WOULD LOSE ACCELERATION POWER WHEN DRIVING IN TRAFFIC. THE VEHICLE WAS TAKEN TO THE DEALER NUMEROUS TIMES FOR THE FAILURE. THE DEALER TEST DROVE THE VEHICLE AND WAS ABLE TO DUPLICATE THE LOSS OF ACCELERATION POWER ONLY. THE TRANSMISSION COMPUTER WAS REPROGRAMMED; HOWEVER THE FAILURE WAS NOT CORRECTED AND THE DEALER ADVISED THE CONTACT THAT THE TRANSMISSION WAS OPERATING AT NORMALLY. THE FAILURE MILEAGE WAS 3,000 AND THE CURRENT MILEAGE WAS 10,202.

THE CAR SPUTTERS AND RATTLES WHEN LETTING THE FOOT OFF THE BRAKE WHEN IT IS AT A STAND STILL. IT FEELS AS IF IT IS TRYING TO START IN 2ND GEAR. THE PROBLEM IS GETTING INCREASINGLY WORSE. I HAVE HAD AN ISSUE WHERE THE CAR WOULDN'T GO PAST 15 MPH. I TURNED IT OFF AND STARTED IT AGAIN AND THE SPEED PROBLEM SEEMED TO BE FIXED. IT STILL SPUTTERS. I HAVE ALSO NOTICED THE TRANSMISSION SHIFTS ROUGH.

COMPLAINED TO SERVICE WRITER WHEN I BROUGHT THE CAR IN WITH THE STUTTERING PROBLEM WHEN I START TO DRIVE. WAS TOLD THAT IT IS BECAUSE FORD HAD REDESIGNED A MANUAL TRANSMISSION TO MAKE IT AUTOMATIC TO INCREASE THE GAS MILEAGE. WAS TOLD TO BRING IT BACK IF GOT WORSE. IT HAS AND MUCH WORSE, NOW IT NOT ONLY SHUTTERS BUT IT HAS A KNOCKING SOUND. I NOTICED A BLACK RING AROUND THE AREA WHERE THE TWO PIECES ARE BOLTED TOGETHER. I HAVE TO DRIVE 24 MILES TO WORK EACH DAY ON THE INTERSTATE AND HAVE MAJOR CONCERNS ABOUT BEING STRANDED ON THE SIDE OF ROAD. I WAS TOLD THAT FORD HAD GOT IT'S ACT TOGETHER FINALLY AND DECIDED TO GET THE FOCUS SE. WORST MISTAKE I MADE. SHOULD HAVE BOUGHT THE KIA SOUL LIKE I PLANNED OR THE CHEVY CRUZE. *TR

I AM LEASING THIS CAR AND GOT IT IN MARCH 2013. I HAVE HAD IT IN THE SHOP 3 TIMES ALREADY AND THE DEALERS, 2 DIFFERENT ONES, KEEP TELLING ME IT IS JUST NORMAL. I HAVE BEEN DRIVING A LONG TIME AND EVEN DROVE A 5 SPEED, BUT NEVER HAVE I HAD THESE ISSUES. GRINDING, SHUDDERING, JERKING IN LOWER SPEEDS AND I SOMETIMES THINK THE TRANSMISSION IS GOING TO FALL OUT OF THE CAR. IT HAS BEEN OVER A YEAR SINCE I HAVE HAD IT IN THE SHOP, AS I WORK AND IT SEEMS TO BE WORTHLESS FOR ME TO TAKE IT IN. I AM NOT SURE IF I CAN FILE A LEMON LAW COMPLAINT, BUT NOT SURE WHAT ELSE I CAN DO. *TR

TRANSMISSION SHUDDER, ROUGH SHIFT, HESITATION, GRINDING NOISE ON ACCELERATION. UNSAFE TO DRIVE ON SLIPPERY ROAD CONDITIONS

VEHICLE HAS LEAKED ENGINE OIL SINCE NEW, WHICH WAS FIRST DISCOVERED AT 500MI. ENGINE OIL CONTAMINATED CLUTCH DISCS IN AUTOMATIC TRANMISSION, WHICH RESULTED IN REPLACEMENT OF REAR MAIN ENGINE SEAL, TRANSMISSION CLUTCHES, ETC. WHICH WAS SUPPOSED TO RESOLVE PROBLEM. ATTEMPTED REPAIR TOOK PLACE AT APPROX. 7500 MI. AT 7800 MI, ENGINE OIL IS STILL LEAKING OIL, COVERING THE BOTTOM ON THE ENGINE AND POOLING ON THE UNDER-ENGINE COVER. SUSPECT NEW CLUTCH DISCS ALSO CONTAMINATED, WHICH IS CAUSING JERKY TRANSMISSION ACTION IN DRIVE. *TR

WHEN GOING UP HILLS THE CAR'S TRANSMISSION REFUSES TO SHIFT INSTANTLY AND MAKES LOUD GRINDING NOISE. IT WOULD EVENTUALLY SHIFTS BUT THE SPLIT SECONDS OF NOT SHIFTING CAUSES ME ANXIETY AND IMPLIES A SAFETY ISSUE. I BROUGHT THIS PROBLEM TO THE ATTENTION OF FORD OF KIRKLAND'S SERVICE DEPARTMENT THE FIRST TIME IN APRIL AND WAS TOLD THAT THE CAR WAS STILL "LEARNING" MY DRIVING HABITS BECAUSE IT IS STILL BREAKING IN. THE SECOND TIME I BROUGHT MY CAR IN WAS IN 12/2013, I WAS TOLD THAT WHAT I AM EXPERIENCING IS A KNOWN ISSUE TO THE MANUFACTURER AND FORD IS TRYING TO COME UP WITH A SOFTWARE FIX. NO ONE KNOWS WHEN THE FIX WILL BE AVAILABLE WHILE DRIVERS LIKE ME ARE SUFFERING. IN FILING THIS COMPLAINT, I HOPE THAT WITH A HELP FROM A YOUR AGENCY FORD WILL PAY MORE ATTENTION TO ITS CUSTOMERS WHO ARE ENDURING THIS PROBLEM WHEN DRIVING THEIR CARS EVERY DAY. *TR

CPSC: I1340028A. 2013 FORD FOCUS. CONSUMER STATED AFTER FIVE DAYS OF PURCHASING THE CAR IT STARTED HAVING TRANSMISSION PROBLEMS. *LN

THIS CAR CONSTANTLY GRINDS AND SHUTTERS BETWEEN THE FIRST FEW GEARS EVERY DAY FOR THE LAST 8 MONTHS OF OWNERSHIP. I BOUGHT THIS VEHICLE ON FEB 2013 AND IT ONLY DROVE GOOD FOR 2 MONTHS AND THE REMAINING TIME I'VE HAD IT, HAS BEEN ON THE SHOP OVER 4 TIMES FOR THE SAME EXACT TRANSMISSION PROBLEMS. SYMPTOMS; THE TRANSMISSION GEARS SHIFTS INCORRECTLY AND MAKES LOUDS GRINDING AND SHUTTERING NOISES. SOMETIMES THE THE TRANSMISSION HAS POWER AND SOMETIMES IT DOESN'T. NOT TO MENTION I ALMOST GOT MYSELF INTO 2 CAR ACCIDENTS BECAUSE OF THIS VEHICLE, DURING STOP AND GO TRAFFIC THE GEARS GET STUCK AND I ALMOST REAR ENDED THE VEHICLE IN FRONT OF ME. PLEASE FILE A COMPLAINT TO FORD AND NHTSA TO HAVE THESE DCT TRANSMISSIONS FIXED OR RECALLED. *TR

TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE JERKED AND REDUCED IN ACCELERATION POWER. THE FAILURE WAS EXPERIENCED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES FOR THE FAILURE. THE DEALER RECALIBRATED THE COMPUTER HOWEVER THE FAILURE WAS NOT CORRECTED. THE DEALER ADVISED THE CONTACT THAT THE VEHICLE WAS OPERATING NORMALLY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 6 AND THE CURRENT MILEAGE WAS 16,000.