2016 Ford Focus Complaint Log

The contact owns a 2016 Ford Focus. The contact stated while driving approximately 30 MPH, the vehicle suddenly stalled and shut off. The contact stated that after waiting for several minutes the contact was able to restart the vehicle. The contact took the vehicle to the dealer who was unable to determine the cause of the failure. The failure persisted. The manufacturer was made aware of the failure. The approximate failure mileage was 36,000.

Power steering failed while driving making it difficult to steer car.

A code of P0086 Fuel Rails System Pressure too low appears when starting a warm engine and the car stalls while accelerating. The check engine light doesn’t come on until after multiple attempts of starting the engine. The rear passenger seatbelt starts to fray and the buckle cuts into it.

my car has 47,000 miles and the transmission went bad. the transmission does not shift to the first gear or 3 gear. according to local mechanic

Had recall from manufacturer for fuel tank issues. Was inspected and still have engine light on for codes P1450 (fuel tank vacuum bleed error. Was never repaired by dealer.

The contact owns a 2016 Ford Focus. The contact stated while driving from a complete stop, the vehicle surged and was shuddering. There were no warning lights illuminated. The contact stated that the failure had been reoccurring. The vehicle was taken to an independent mechanic where it was diagnosed that the transmission clutch needed to be replaced. The dealer was notified of the failure. The contact reference Ford Customer Satisfaction Program Number: 20B23. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA for assistance. The failure mileage was approximately 65,000.

The contact owns a 2016 Ford Focus. The contact stated while driving approximately 30 MPH, the radio started making loud popping sounds and playing white noise at an extreme volume that was distracting. The contact stated that even with the vehicle turned off, the radio buzzed and pop loudly. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer however, the vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 70,000.

The contact's daughter owns a 2016 Ford Focus. The contact stated that while driving at various speeds, the vehicle would jerk upon the depression of the accelerator pedal. The contact stated that the vehicle made hard downshifts upon the depression of the brake pedal. As the failure worsened, the contact was notified by his daughter of the failure. Upon restart of the vehicle, the check engine warning light illuminated the instrument panel. The contact informed his daughter to take the vehicle to an independent mechanic for the vehicle to be diagnosed. The scanner retrieved a transmission failure. The following day, the contact took the vehicle to the dealer and was informed that the double-clutch transmission had failed and needed to be replaced. The manufacturer was notified of the failure and referred him to NHTSA. The vehicle had yet to be repaired. The failure mileage was 29,146.

This a update from my first complaint on 03/18/2021 with Tracking # 11403675.Since than the The shutter in the Transmission is still there and the rpm will hit at 4000 before it shift in first gear.so i bring to the dealer on 05/04/21 for this problem. they told me there was no problem with my car because they could duplicate the problem with the transmission. so i leave the dealer unhappy drive home stop at a red light it turns green I step on the gas and it stated to shutter again. PLEASE HELP. Thank you

I have never had a problem with this car. It was running fine and just shut off completely driving on the freeway. It was jump started to restart. No check engine lights and temperature was good. I had the battery and alternator tested and they were good. It happened several times trying to get home. It would start right up after sitting for about 10 min. The left hazards are the only ones that work when this happens, nothing on the right side.

The contact owns a 2016 Ford Focus. The contact stated while driving approximately 65 mph, the contact noticed that the transmission was not operating smoothly causing the vehicle to lunge forward while shifting gears. The service transmission now warning light was illuminated. The clutch eventually failed. The contact took the vehicle to a dealer who diagnosed that the clutch and shift release forks needed to be replaced. The vehicle was in the process of being repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 70,000.

I was driving down the interstate and the car died with no warning. I was able to get to side of road and checked to see what was going on. Nothing looked weird. I started the ignition and the car started right back up. I took it to mechanic but could not find anything. It happened a again a few weeks later. No check engine light or any warning lights ever came on.

The contact owns a 2016 Ford Focus. The contact stated that the vehicle failed to immediately start up after refueling. There was no warning light illuminated. The contact also stated that the vehicle stalled without warning while driving at various speeds. Upon investigation, the contact discovered NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The dealer was notified of the failure and an appointment was scheduled to have the vehicle serviced. The contact was later informed by the dealer that the vehicle was not included in the recall. The manufacturer was notified of the failure, and the contact was provided a case number. The vehicle was not repaired. The failure mileage was unknown.

Driving down the road when the transmission clutch suddenly stopped shifting, and it felt like it slammed on the brakes, when it didn't shift. Took it to ford they said their is a recall on that part but not for my vehicle. I contacted ford.com and they said the same thing.

The contact's daughter owns a 2016 Ford Focus. The contact stated while her daughter was driving 10 mph, she heard an abnormal sound and the vehicle seemed as if it was not in gear. An unknown warning light was illuminated. The vehicle was taken to an independent mechanic who diagnosed that the transmission had failed, and the clutch actuator motor needed to be replaced. The manufacturer was made aware of the failure and advised the contact to take the vehicle to the dealer for diagnostic testing. The vehicle was taken to the dealer however, the dealer informed the contact they could not diagnose the vehicle because the vehicle was not covered under the customer satisfaction program. The vehicle was not repaired. The approximate failure mileage 70,000.

while driving on the freeway the engine became noisy. I pulled to the shoulder , the brakes hardly worked. I talked to a friend who advised me to drive home . At home I noticed that the oil warning light was on ,engine running. Oil level was checked ,was full. Engine was replaced at a ford dealership and returned to service on 23sep2021 at great expense to me.

Very bad Transmission shutter 1-2 gear

The contact owns a 2016 Ford Focus. The contact stated that while driving at approximately 50 mph, the accelerator pedal was difficult to depress. In addition, the contact noticed that there was an error message warning stating that the transmission was hot. The contact mentioned that the vehicle was pushed to be moved however, the steering wheel and brake pedal had ceased operating. The dealer was not contacted. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 110,000.

A stuck CPV is leading to excessive vacuum in the fuel vapor system, causing the plastic fuel tank to deform, resulting in an inaccurate or erratic fuel gauge indication, inaccurate distance to empty (DTE), and/or other drivability concerns. The vehicle also is exhibiting an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P0420, P1450, P0443, P0452, P0456, P0460 and/or P2196

The contact owns a 2015 Ford Focus. The contact stated that the vehicle was consuming an excessive amount of gasoline. The contact stated that the vehicle consumed approximately 12-gallons of gasoline per week. The contact stated that a message was displayed stating 40-45 miles to empty however, the vehicle would stall even though there was fuel in the vehicle. Additionally, the contact stated that the vehicle would fail to start up after refueling. The vehicle was taken to the local dealer where it was diagnosed that the canister purge valve needed to be replaced. The vehicle was repaired however, the failure persisted. The vehicle was taken to a second dealer; Santa Fe Ford (16330 NW US Hwy 441, Alachua, FL 32615) to be diagnosed and the contact was informed that the failure was associated with NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The manufacturer was notified of the failure and informed the contact that the recall repair had been completed on the vehicle three years ago. The vehicle was not repaired. The failure mileage was approximately 66,000.

Defective transmission

Yes, I was on my way to school and as I pulled out into the first busy road along my way my car hesitated, jerked and was very erratic and eventually died completely, all power lost. I just barely missed being hit by another vehicle and somehow I made it within the Double suicide lane. I was extremely terrified because I don’t know anything about vehicles and this is my first car so I called my mother. And from there she had it towed and repaired. And then due to further research I stumbled across where my car might fall within a recall that has something to do with a component on my transmission. This Effect has put my mother out $4000 for a faulty transmission component sold by Ford. I would love for her to be reimbursed for that. Thank you.

The contact owns a 2016 Ford Focus. The contact stated that after starting the vehicle, the gear shifter failed to shift out of park(P). The vehicle was towed to the local dealer, but no failure was found. Additionally, while attempting to accelerate, the vehicle shuddered and vibrated while reversing and the transmission erroneously shifted into neutral(N). The contact stated that while driving at an undisclosed message "Pull Over, Transmission Overheated" was displayed. The vehicle was later towed to the local dealer. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the vehicle did not qualify for the s power train Extended Warranty Coverage. The failure mileage was 15,090.

The contact owns a 2016 Ford Focus. The contact stated while reversing into the driveway, the power steering assist warning light illuminated, and the steering became difficult to maneuver. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 26,500.

The contact owns a 2016 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle started to shudder, loss motive power, and stalled. The contact was able to restart the vehicle however, the failure persisted. The contact took the vehicle to a local dealer who inspected the vehicle and diagnosed the failure as an adaptive system software issue. The local dealer performed a software update on the vehicle however, the failure continued. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 92,493.

On at least 5 previous instances (3 instances in which the vehicle was taken to and checked by my local Ford Dealership), the vehicles automatic transmission would cease to shift into or out of a gear(s) suddenly during normal driving operations. This would lead to rapid declaration, often times in moderate or greater traffic causing hazardous conditions to both myself and passengers and/or other vehicles and their passengers. The hazard was of possible collision as the vehicle did not perform at the speed of traffic. Additional hazard and safety issue, was during these events, the vehicle would enter a "neutral" gear position and although the accelerator was depressed, their was NO torque to the drive train, this would also either decelerate the vehicle rapidly or in the event of cornering, increase the speed instantly during the cornering turn (because of the lack of downshift torque to the drive train)...on one instance I was unable to control the turn speed quickly enough and the vehicle entered the shoulder of the turn before I was able to regain positive control of the vehicle. Although Ford has a Customer Satisfaction Program (CSP) extending the warranties for the transmission clutch and TCM, it appears that Ford Service Dealers are extremely hesitant to perform the warranty service. To that end, I have taken my vehicle to local Ford dealer with the transmission shudder conditions complaint, and each time they claim their diagnostics were not able to replicate my issue. All these service appts were while vehicle was under the warranty in miles and months. Then, this last week the vehicle had the same instances happen while on the freeway (all previous episodes had been on surface city streets), and it was a very dangerous situation with at least 2 vehicles taking evasive action to avoid rear-ending my vehicle as it decelerated rapidly. I pulled over and vehicle was towed to Ford service, where they say the clutch is worn, as is the TCM.

a dealer repaired my transmission under warranty. several months ago, first was slipping again. i called to schedule an appointment in March of 2021. Due to COVID, they stated and shows clearly on their website to date, they could not get my vehicle in until July. At the July appintment, the Clutch assembly needs to be replaced. the warranty expired one month previous, and it is now 1,500 miles over warranty. i believe they should repair the vehicle. it is not the first time for this issue on these vehicles

I'm the very last owner of this car/vin. It is black ford focus 2016 SE. I had purchased this vehicle on November 23rd, 2020. I didn't have the car for a whole year. just recently the car(SAT July 3rd,2021)transmission light came on after I got an oil change. next day the car started to jerk as you accelerate, That same day the transmission started to over heat. Now mind you the dashboard informed me about it, but also says to pull over for exactly 5 mins for to cool down. I had to travel across town to get home, mind you it takes 15 to 20 mins, it literally took me 45 to get home. Since Day one I've kept up with my car. Even my mechanic (who also work at Koons Ford) told me this would be on going problem and get rid of it. I tried to search for other options as well. I only work from this car and go home.

The contact's son owns a 2016 Ford Focus. The contact stated that while her son was driving at an undisclosed speed, the vehicle stalled. The vehicle was towed to an independent mechanic, but the mechanic did not diagnose nor repair the vehicle. The vehicle was then towed to the dealer and diagnosed as transmission control module (TCM) failure. The vehicle was not repaired and remained at the dealer for 10 weeks, awaiting the transmission control module part. The contact stated that the manufacturer had mailed a notification for the extended warranty up to 150,000 miles for the transmission control module. The manufacturer was made aware of the failure and had the vehicle towed to the dealer and informed the contact's son that they were working on getting the TCM part to the dealer. The failure mileage was unknown.

While driving the transmission will start to jeck. When I start to go after being stop at stop sign, it will start to jeck BAD it will shake the whole car. Had it at the Ford dealer THEY said it didn't read high enough to be repaired, something about only 75 needs to be 200. Which to me is [XXX]! THE CAR NEEDS TO BE FIX. He said the only good thing I still have 40000 miles before my warranty runs out THAT'S NOT FUNNY. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Engine recently came on, and the codes are saying factory recall

The contact owns a 2016 Ford Focus. The contact stated that while driving, the vehicle hesitated and failed to shift gears properly. The contact stated while driving 20 MPH, the RPM revved up to approximately 2,000 to 3,000 RPM and then back down to 2,000 RPM. The contact spoke with the dealer and was informed that the failure might be caused by the clutch actuator motor. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The contact was made aware of a Customer Satisfaction program however, the vehicle was not included. The contact was referred to the NHTSA for assistance. The approximate failure mileage was 64,000.

The transmission slips and jerks at 4000 rpm's from acceleration and transmission does not go into reverse sometimes and over heats after 2 minutes of driving. It's available to be looked at. The car would not accelerate in the middle of driving on the highway. Just revs over 5000 rpm's. I took it to a transmission shop and they said it was the clutch which was going to be $3,000 to fix. My husband and my children have to experience the whiplash it gives you from the hard shifting. Also have to push it backward in neutral just to go anywhere because it has no reverse most of the time. There is a warning message on the dash that says transmission overheating wait 5 minutes and the check engine light is always on. They first appeared at 87,000 miles and it is horrible on gas I need to pay 20 dollars every 2 days just to go to work and back which I'm only work 15 minutes away. I have called my dealer no call back. I have called ford no call back. I even called the warranty place cause they sent me a notice and they said to call my dealer but they never called back

Engine light on. Fuel tank deformation again after safety recall done in February 2019. 18S32. I do not know if the dealership really fixed it properly the first time, or that Ford made a very defective vehicle that should not have been released in the market. Ford doesn’t cover recurrence of the same safety recall.

Engine light on. Fuel Tank Deformed, defective canister purge valve. Ford doesn’t want to do the service for safety recall 18S32. Ford dealership did not inspected the parts associated for safety recall 18S32 in February 2019 and noted that our vehicle is not part of the recall. Engine light when on June 2021 related to safety recall 18S32 but Ford will not fix it.

The steering assist shut off mid drive while turning off the highway and almost got killed by hitting the divider in the center

There is two recalls on my ford focus. The clutch and the transmission. Town and country ford have fixed the clutch 4 times and it stills continues to break. The transmission recall they told me they cannot fix but it is affecting my driving as my car stalls and shudders and cannot drive past 45 mph. They refuse to put me into a rental and they tell me there is nothing they can do to fix it. If this problem does not get fixed it will continue to get worse and eventually cause other problems.

The contact owns a 2016 Ford Focus. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the engine needed to be replaced due to a leaking gasket. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact learned that the repair was no longer covered under warranty. The approximate failure mileage was 70,000.

The contact owns a 2016 Ford Focus. The contact stated that while operating the vehicle the clutch assembly had malfunctioned while driving in first and 2nd gear causing a grinding noise to be present and the vehicle would not properly accelerate from a standing start. The vehicle was taken to the local dealer who diagnosed that the clutch assembly was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 14,000.

The contact owns a 2016 Ford Focus. The contact stated that the vehicle would fail to reverse with the gear shifter placed in the reverse position. The contact also stated that the vehicle would jerk and stall upon acceleration with several warning lights and messages on the instrument panel. The contact had taken the vehicle to an independent mechanic who informed her that transmission needed to be replaced. The dealer and the manufacturer were both notified of the failure and informed her that the Vin was not included in NHTSA campaign number: 18V845000 (Power Train). Both the dealer and the manufacturer referred her to the NHTSA for assistance. The vehicle was not repaired. The failure mileage was 60,000.

The contact owns a 2016 Ford Focus. The contact stated while her daughter was driving 10 MPH, the vehicle started to hesitate. The contact stated there was no warning light illuminated. The driver was able to continue driving to her destination. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the dual clutch to be replaced. The vehicle was not repaired. The contact towed the vehicle to an independent mechanic, where it was diagnosed with needing the dual clutch to be replaced. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 18V169000 (Power Train) however, the VIN was not included. The vehicle was not repaired. The contact towed the vehicle back to the local dealer, and the dual clutch was replaced. The vehicle was repaired but continued to experience the failure. The manufacturer had been informed of the failure. The failure mileage was approximately 80,000.

The contact owns a 2016 Ford Focus. The contact stated while driving 25 MPH and accelerating, the vehicle started stalling and rumbling inadvertently. After several minutes of driving rough the vehicle returned to normal operation. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the clutch assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA for assistance. The failure mileage was approximately 58,000.

My car idles up high often and the car will speed up on it's own. When at a complete stop it struggles to stay on. Sometimes it will cut off. It has shut off while driving as well. It jerks when taking off from a complete stop. After putting gas in the car it will not start immediately. I have to pump the gas pedal for a few seconds. It eventually starts. At Autozone I had a code test ran on it and it suggested EVAP system needed replacing. So, I took it to have it fixed. Precision Tune ran an additional test on my car, but there were no errors. They even checked for any recalls or repair issues posted online, but my car was not listed. They suggested I call the manufacturer. It still does it. I can also hear a scrubbing sound while backing up, but my brake pads are good. The brake light continues to pop on saying I need brake fluid. I had that checked and I do not need brake fluid. The engine light stays on. I get my car tuned on a regular basis. I've only had it for a soon to be year in June 2021. Also, there are times when the gas fumes are strong inside of the car while driving. I want to go on trips but i'm afraid it will shut off in the middle of the interstate.

The clutches in the transmission are shot and nearly fused and the car will need a new transmission as there are no other solutions to remedy the problem after 2 days of diagnostics. I purchased this vehicle from a major dealership used and assured it was mechanically cleared by Service department. According to code reader at transmission shop, it has been throwing codes for a while and was cleared by dealership. I have owned this vehicle for 60 days and paid cash for it. transmission mechanic says this problem has been going on for a while. I am currently starting litigation proceedings with the dealership but upon more investigating, this issue is a KNOWN issue with the 2016 Ford Focus so I am not sure WHY the VIN is saying no recalls.

The contact owns a 2016 Ford Focus. The contact stated that the transmission warning light was illuminated. The contact stated that the vehicle was sputtering while idling. The contact had to depress the accelerator pedal continually to prevent the vehicle from sputtering. The contact took the vehicle to a local dealer to be diagnosed. The contact was informed that the automatic shifter needed to be replaced along with other unknown transmission parts. The vehicle was repaired; however, approximately 2-years later the failure reoccurred. The vehicle was returned to the dealer and the contact was informed that the repair needed to be performed a second time. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 32,000.

The contact owns a 2016 Ford Focus. The contact stated while driving 15 mph, the gear shifter would not shift into second gear from first gear. The engine revved however, the vehicle would not accelerate. The vehicle was towed to an independent mechanic where the clutch actuator and the clutch were replaced however, the failure recurred. The manufacturer was made aware of the failure but informed the contact that the VIN was not included in a recall and referred the contact to NHTSA to file a complaint. The failure mileage was 71,000.

The contact owned a 2016 Ford Focus. The contact stated that while driving at approximately 10 mph, she made a left turn and the steering wheel seized. No warning light was illuminated. The vehicle crashed into the side of a house. There were people inside the house, however, they were not injured and medical attention was not received. The contact did not have her seat belt on and her face hit the dashboard upon impact. The air bags deployed. The contact did not receive medical attention on the scene but later went to the hospital for injuries sustained to her face. A police report was filed. The vehicle was towed to the tow yard and deemed totaled by the insurance company. The dealer was made aware of the failure. The manufacturer was not made aware of the failure. The failure mileage was 43,720.

The contact owns a 2016 Ford Focus. The contact stated that while the vehicle was stopped with the gear shifter in drive and brake pedal depressed, the vehicle reversed inadvertently. The vehicle also jerked while driving at various speeds, and stalled. The vehicle failed to start intermittently. The transmission overheat warning light was illuminated. The dealer was made aware of the failure and informed the contact that the vehicle was over the warranty coverage period. The dealer stated that all vehicles jerked like that after a while. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was 102,747.

The contact owns a 2016 Ford Focus. The contact stated that while her husband was driving 35 MPH, the vehicle started jerking and then stalled. The contact stated that the check engine warning light was illuminated. The driver was able to return to the residence. The contact called an unknown local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 63,000.

I GOT THE CAR AND NOTICED IT WAS JERKING/TUGGING BETWEEN THE 1ST AND 2ND GEARS AS I'M ACCELERATING EVERY TIME.