2017 Ford Focus Complaint Log

I had a head gasket repair that failed almost causing an accident on the interstate. Then I had a new long block engine assembly, turbo charger, catalytic converter replaced due to a crack in cylinder 3. Car had 45,500 miles and never ran without oil. This occurred [XXX]. Warranty did cover this repair. Then at 65,000 miles I had another new long block assembly, turbo charger, and catalytic converter replaced again due to a crack in cylinder 3. Again the car was not run without oil. I did pay for this repair. Kunes Ford service department told me that the same cylinder 3 keeps cracking on the 1L 3 cylinder eco boost engines. Also be advised that they are not listing engine replacements on service repair records. The engine/turbo charger/catalytic converter replacement from July 2024 is not even listed. A case was opened with Ford but I still had to pay $1500 for the repair due to a manufacturer defect in cylinder 3. Ford is not listing any of these repairs correctly on the vehicle service records. The July 2024 repair is not even listed under the service records. Ford also had cases opened up but I do not currently have the case numbers. Kunes Ford has the no fear power train warranty, all service done at Ford and it was not honored for this repair. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving 60 MPH, the vehicle stalled with the check engine warning light illuminated. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 60,000. VIN tool confirms parts not available.

The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the vehicle lost motive power with the oil pressure warning light illuminated. The vehicle was towed to the dealer where it was diagnosed as a failure with the long block and metal contamination in the oil pump tensioner which caused the engine to fail. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure The failure mileage was approximately 39,000. VIN tool confirms parts not available.

Start transmission bucks under load and stalls out bad clutch forks

The contact owns a 2017 Ford Focus. The contact stated that while at a complete stop, the vehicle shut off without warning. The contact replaced the canister purge valve; however, the failure persisted. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 18V735000 (Fuel System. Gasoline). The vehicle was then taken to an independent mechanic and the failure was linked to the recall. The contact was informed that the fuel tank needed to be replaced and was given an estimate for the repair. The dealer and the manufacturer were notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 98,000.

The contact owns a 2017 Ford Focus. The contact stated that his wife was driving the vehicle on the highway at 45 MPH, when upon accelerating the vehicle did not accelerate. The contact stated that his wife then attempted to shift the vehicle into park, and again into drive however the vehicle did not move. The vehicle was towed to an independent mechanic where it was diagnosed that the transmission and the gear shifter were faulty and both would need to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 138,000.

Engine/transmission has slight shudder sometimes after driving long distances. Transmission had issues with clutch and shift fork with only 56,000 miles. Skipped gears or got stuck when shifting from gear 1 to gear 2 with no warning on the day it needed services. Only way to fix is put a brand new transmission in. Should not be needing a new transmission with such low mileage..

I purchased the vehicle in 2019 and noticed significant shuddering almost immediately. This was surprising as the vehicle was only 2 years old at the time. The vehicle has particularly intense shuddering when accelerating from a stop on any slope, sometimes seeming as it can't make it up steeper inclines at all. I took the vehicle to a Ford dealership 3 times within the first year or so of ownership (while it was still under warranty) and they replaced the clutch each time, even though this only helped the suddering for a short period (a month or two) each time. It was after this time (after the warranty had lapsed), that I realised transmission issues with my make and model were very common and similar to what I was experiencing. The shuddering has persisted over the last 5 years, and has worstened in the last couple of years. Lately, the transmission issues have also included Slipping. Frequently, when accelerating, the vehicle will often not respond (or respond very slowly). This is especially true when shifting into or out of reverse. These issues make the vehicle a safety issue and should be addressed by Ford.

The contact owns a 2017 Ford Focus. The contact stated while driving 70 MPH, the vehicle went into LIMP Mode. The contact stated that the vehicle unexpectedly shifted out of gear. Additionally, the engine was overheating. The contact stated that the vehicle failed to accelerate as intended with the check engine warning light illuminated. The contact called the local dealer and was informed there was no warranty coverage on the vehicle. The vehicle was diagnosed by a mechanic and it was determined that the clutch needed to be replaced. The vehicle was not repaired. The manufacturer was contacted. The failure mileage was approximately 79,000.

The transmission is failing , it says to service now. I went And got a quote and I might as well get a new car =(

The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the check engine warning was light illuminated. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2017 Ford Focus. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the vehicle briefly shuddered and hesitated, before returning to normal functionality. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the clutch. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 18V845000 (Power Train) but the VIN was not included. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 80,000.

The contact owns a 2017 Ford Focus. The contact stated that while driving at an undisclosed speed, the steering wheel was difficult to maneuver. The contact also stated the vehicle failed to accelerate as needed, and the front driver’s side tire experienced a blowout. The high engine temperature and the TPMS warning lights were illuminated. The vehicle was towed to the dealer. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 83,000.

The contact owns a 2017 Ford Focus The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving approximately 40 MPH, the vehicle stalled and failed to exceed 40 MPH while accelerating. The vehicle lost motive power and stalled and was towed to the dealer. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 42,000. VIN tool confirms parts not available.

The contact owns a 2017 Ford Focus. The contact stated that upon shifting to reverse(R), the vehicle failed to respond. The check engine warning light was illuminated. The vehicle was taken to D&D Auto, where it was diagnosed that the transmission control module had failed and needed to be replaced. The vehicle was not repaired. The contact was referred to the dealer, who referred the contact to the manufacturer for assistance. The manufacturer was notified of the failure and advised the contact to file a report with the NHTSA Hotline for the VIN to be added to NHTSA Campaign Number: 18V845000 (Power Train). The failure mileage was approximately 150,000.

I was recently driving on the highway in a 70 speed limit zone when the transmission suddenly failed. One minute I was going 70mph with normal feeling and then suddenly the gas/acceleration stopped working and the car went down to around 20 mph within a second, suddenly it felt like being in neutral and I had no control. It would not respond to pressing the gas pedal. It started to buck and shake. Braking felt really erratic and strange and it lunged as I tried to get off the highway. Red transmission failure light came on with red blinking message to stop car immediately. It was terrifying and I could have been killed. I was thankfully able to get to the shoulder to let it stop. We let it sit for about 15 minutes and turned it on again but it was the same. Gas did not respond normally. It was unable to go over 8mph and Reverse no longer worked. It was towed home. It is dead now, nothing improved after sitting. Not worth the repair. Ford claimed this issue was fixed on the 2017 but clearly not, and some are a ticking time bomb like mine was. There was no prior indication of any problem- no strange feeling, no noises, no warning lights, no acceleration problems, etc. It was obvious that it was the transmission that completely failed. A family member who is a mechanic confirmed it. I had been planning to drive this for several more years. Now I need to suddenly get a new car without getting the benefit of having this as a trade in. But at least I am alive! Never getting a Ford again!!

225/50/17 have had one tire completely tear at the rim& cause chaos on the road. And another that that I have to put air in twice a day.

The contact owns a 2017 Ford Focus. The contact stated that while his daughter was driving at an undisclosed speed and attempting to accelerate, the vehicle lost motive power and significantly decelerated. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the canister purge valve. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline), but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 58,000.

My car, which has just over 70,000 miles on it, has a malfunctioning transmission, often stalling, revving, failing to shift gears or reverse, and other issues, putting me and my passengers in potentially dangerous situations. I have taken my car to the mechanic twice and after replacing the clutches, the clutch motors, and the TCM, the problem has only worsened and he’s verified that the problem lies in the transmission itself.

The contact owns a 2017 Focus Focus. The contact stated that while operating the vehicle the transmission had malfunctioned and the vehicle did not properly change gears causing the speed to suddenly reduce and the vehicle experienced a loss of automotive power. Also, the vehicle would not drive in reverse and the message "Transmission Overheating" was displayed. The contact indicated that the failures were intermittent. The vehicle was taken to the local dealer who was unable to determine the cause of the failures and the vehicle was not repaired. The manufacturer was notified of the failure but no assistance was offered. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 18V845000(POWER TRAIN). The contact indicated that the vehicle had experienced that same failure listed in the recall. The failure mileage was 150,000.

The contact owns a 2017 Ford Focus. The contact stated while starting the vehicle, he became aware that the headlamp was not illuminating properly. The contact stated that the bulbs inside headlamp housings were overheating, causing the headlamps to become burned. The headlights and bulbs were replaced by the contact however, the failure persisted. The contact stated that the failure with headlamps were very concerning while driving the vehicle. The dealer was not contacted. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unavailable.

The contact owns a 2017 Ford Focus. The contact stated that while his son was driving at approximately 40 MPH, he observed an abnormal sound coming from the vehicle. Additionally, the contact stated that when his son put the vehicle in reverse, the vehicle failed to reverse as intended. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 58,000.

The contact owns a 2017 Ford Focus. The contact stated that while attempting to start the vehicle, the vehicle failed to start. No warning light was illuminated. The vehicle was towed to an independent mechanic where it was diagnosed with low compression from the engine. The contact was informed that the engine needed to be replaced. The vehicle was taken to the dealer where it was diagnosed as the same failure provided by the manufacturer. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 95,000. The VIN was not provided.

The contact owns a 2017 Ford Focus. The contact stated that while her son was driving at an undisclosed speed, he heard an abnormal sound emanating from the engine compartment, after which the vehicle lost motive power. The driver drove to an independent mechanic, where the failure persisted. The low oil pressure warning light was illuminated. The vehicle was taken to an independent mechanic, who was unable to determine the cause of the failure. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The VIN was included, but parts were not yet available. The manufacturer was not notified of the failure. The failure mileage was 70,000.

The contact owns a 2017 Ford Focus. The contact stated while driving at various speeds, an abnormal whining sound was coming from the vehicle and the vehicle hesitated while depressing the accelerator pedal. The contact stated that the “Service Engine Soon” message was displayed on the instrument panel. The contact used a code reader and retrieved information that the failure was related to the ECU (Engine Control Unit). Due to the failure, the vehicle was taken to an independent mechanic on several occasions where the turbo assembly, purge valve, related hoses, and gaskets, engine mount, coolant expansion tank, and various other parts were replaced; however, the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure, and the contact was informed that there were no recalls on the vehicle. The contact was provided a case number and was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 43,000.

The contact owns a 2017 Ford Focus. The contact stated while driving 50 MPH, the vehicle lost motive power with the check engine warning light illuminated. The vehicle was steered to the side of the road before stalling. The vehicle was not able to be restarted. The contact attempted to jumpstart the vehicle however, the vehicle failed to start. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the engine had seized, and that an unknown part needed to be replaced. The vehicle was not repaired. The vehicle was towed to a dealer where it was determined that the engine needed to be replaced. The manufacturer was notified of the failure. The manufacturer was notified of the failure. The failure mileage was 93,000.

whenever im at a stop light the car stalls and one time it completely stopped and I had to pull over and restart the car.

My vehicle is exhibiting the same symptoms associated with the recall that was issued for 2017 Ford Focuses, specifically a stuttering transmission on acceleration. There is also some hesitation in shifting at times.

While driving around [XXX] PM on Thursday, [XXX], the Focus Electric displayed a "Stop Safely Now" message and proceeded to cut power going to the electric motor, allowing the car only to coast as if it was in neutral. Luckily no vehicles were around in my lanes, as that easily could've caused an accident. Electric steering, regen braking, and air conditioning were all disabled. I was able to coast it into a nearby FireHouse Subs parking lot, and directly into a parking spot. Had to disconnect the 12 Volt battery for 5 minutes and reconnect to hopefully reset the computers in the car. Still displayed SSN message after reconnection. I let the car sit for another 30 minutes and was able to start it up like nothing happened. Drove it home and read the stored DTCs, which were the following: ===BECM DTC P0AA2:00-08=== Code: P0AA2 - Hybrid/EV Battery Positive Contactor 'A' Stuck Open ===TCM DTC P0AF8:16-08=== Code: P0AF8 - Hybrid/EV Battery System Voltage ===GFM DTC U0111:00-08=== Code: U0111 - Lost Communication With Battery Energy Control Module A It will be going to Thomasville Ford on Wednesday [XXX]. That is the earliest they can accept it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The engine light came on and the car became hard to drive and steer. This was dangerous on the freeway; slowing and not operating properly in traffic. The car was then repaired and able to be driven for about 5 months and then it repeated with the oil pump belt shredded. The repair was done at a cost of approximately $2000. This didn’t fix the actual problem. The whole episode was repeated and the car became inoperable again. The car was towed to the Ford dealership and they are waiting for the parts from the Ford company to repair it. It has been sitting for almost three months inoperable. The recall came out in early January and it seems there should be parts to fix it by now. It is a huge financial burden.

The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle idled roughly. In addition, the contact stated that the vehicle was hesitant, and the engine was skipping. The vehicle was towed to the residence. The vehicle was then towed to an independent mechanic where it was diagnosed with a failed engine oil pump and the engine oil pump needed to be replaced. The vehicle was not repaired. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 65,000. VIN tool confirms parts not available.

The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated that while driving at approximately 25 MPH, the vehicle stalled. The vehicle was steered into a parking lot. The contact was not able to restart the vehicle. The vehicle was towed to the residence. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact's mother owns a 2017 Ford Focus. The contact stated that while his mother was driving at undisclosed speeds, the oil pressure warning light illuminated, and the vehicle shut off. The vehicle was towed to the mother's residence. The contact who is an independent mechanic diagnosed the vehicle with low oil pressure. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000. VIN tool confirms parts not available.

Car lost power in the middle of the road, pulled over and it seemed fine when I checked it but as I drove off again the engine fault light came on and it started overheating and said to pull over immediately to not damage the engine. Afterwards, it’s not able to start at all. It’s been at the ford dealership ever since awaiting ford to fix the problem, meanwhile I’m stuck making payments on a car that is undriveable with no idea of when I will be able to drive it again.

The contact owns a 2017 Ford Focus. The contact stated that while operating the vehicle, the check engine warning light remained illuminated. Also, while driving approximately 65 MPH, the vehicle suddenly began to lose automotive power and the red oil warning light began to flash off and on. The vehicle was later towed to the local dealer who diagnosed that the oil pump drive belt and oil pump tensioner had failed causing severe damages to the engine. The contact was advised that the engine needed to be replaced. The vehicle was not repaired. The contact was informed that the VIN was not included in NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 53,000.

Engine failed while being driven. Closely avoided a major accident.individual mechanic said 23s64 failure. Check oil light appeared almost immediately. Called closest. Dealership they said parts unavailable for another 2-3 months. This is not acceptable. Why was I never notified of this recall. Need transportation to medical appointments frequently.

The clutch on my 2017 Ford focus needs to be replaced due to it slipping/shuttering when I go to accelerate.

The oil pump in the 1.0L Ecoboost motor failed, causing the engine to stop working properly. This is the same motor that is already subject to recall, but mine has a manual transmission, so Ford has not included it in the recel (23S64). It is the exact same motor with the exact same problem, but they are not considering it part of the recall because of the manual transmission. They wont' act without being forced to do so. I don;t understand why I have the exact motor with the exact issue, but am not subject to the recall.

The contact owns a 2017 Ford Focus. The contact stated that while the vehicle was in reverse, the contact depressed the accelerator pedal; however, the vehicle stalled and jerked. The failure recurred while the contact was driving at an undisclosed speed. The vehicle was taken to the dealer where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be repaired. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 48,800.

My car was running fine up till last Wednesday when I got to work and I pulled in and put it in park shut the car off went into work I came out nothing the battery wouldn't crank over nothing I had a jump started once it jump started it wouldn't go in reverse and barely went forward now they're telling me I need a TCM and a clutch and they're quoting me 4,600 but I can't just replace the TCM because the transmission case is cracked and it won't relearn you know I don't know what's what to do anymore I mean this car I only put $44,000 miles on it I mean I bought it used but yeah I had no warning that the battery was bad and they're telling me that that's what caused all this and it caused the TCM to fail which cracked the transmission case you know and I can't drive it they're saying because it's dangerous to drive but I have no choice I don't have a car and I got to get to my job and of course my van isn't covered under this TCM replacement that they got going on with 150,000 miles or 10 years cuz my car only has 144,000 miles on it so now I'm I don't know what to do about thisall I know is that this car was running perfectly fine and shifting perfectly fine all day Wednesday until I got to work and turned it off and went into work and came out that's when I got nothing no battery nothing it just I don't know what happened but it was running perfectly fine before that and there were no indications to me that the battery was bad or anything else was wrong with this car before any of this happened none whatsoever I wouldn't even have known cuz I had no problem it went in reverse just fine went drive just fine cranked up every time there was nothing wrong with the battery that I know of all I know is when it died it's caused all these problems

The contact owns a 2017 Ford Focus. The contact stated that while driving approximately 20-25 MPH, there was a loud clunking sound coming from underneath the front-end of the vehicle. The contact stated that the gear shifter was shifted into reverse(R); however, the vehicle failed to respond. The dashboard displayed the message, "Default of the Transmission". The vehicle had been taken to the dealer where it was diagnosed that the transmission and catalytic converter had failed and needed to be replaced. The transmission was replaced. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The failure mileage was 142,000.

The contact owns a 2017 Ford Focus. The contact stated while driving 70 MPH, the low oil pressure warning light illuminated. The contact pulled into an Advance Auto, where the failure could not be duplicated. The contact stated that she continued driving. The contact stated while driving 70 MPH, the vehicle started losing motive power and decelerated to 30 MPH. The contact depressed the brake pedal, but the vehicle failed to respond. The contact continuously depressed the brake pedal until the vehicle responded. The contact was able to pull to the side of the road. The vehicle was towed to an independent mechanic, where it was diagnosed that the engine oil pump had failed. Additionally, the contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) which the mechanic related to the failure; however, the part to do the recall repair was not yet available. The vehicle was not repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 77,000.

The contact owns a 2017 Ford Focus. The contact stated that while his granddaughter was driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact’s granddaughter was able to pull to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the serpentine belt. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The VIN was included, but parts were not yet available. The manufacturer was not notified of the failure. The failure mileage was 60,000.

The contact owns a 2017 Ford Focus. The contact stated while starting the vehicle, the vehicle started shaking violently. The contact stated that while attempting to accelerate, the vehicle stalled and could not be restarted. The vehicle was towed to the dealer and was diagnosed with transmission failure. The vehicle was repaired. The manufacturer was made aware of the failure, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 50,000.

The contact owns a 2017 Ford Focus. The contact stated that while the vehicle was stationary, the vehicle hesitated while depressing the accelerator pedal and the vehicle jerked forward. There were no warning lights illuminated. The contact stated that the vehicle occasionally hesitated. The vehicle was taken to an independent mechanic and to a dealer; however, the neither the dealer nor the independent mechanic were able to determine the cause of the failure. On another occasion, the vehicle stalled and unintendedly shifted to neutral, and then lunged forward while driving 20 MPH. The contact stated that on another occasion while driving at an undisclosed speed the vehicle stalled every 30 seconds. The vehicle was then taken to a dealer but was not yet diagnosed. The vehicle was towed to an independent mechanic and the vehicle was diagnosed with an electronic clutch failure. The contact stated that the mechanic was able to shift to neutral and start the vehicle. The vehicle was then taken to the dealer and was diagnosed with clutch failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000.

Transmission Clutch Assembly. May not be available for inspection unless submitted by the dealership. Car vibrated violently as soon as pulling forward. Car would not continue forward motion without bucking. Car had to be towed to dealership. Yes Yes. Car passed annual inspection just a month prior. Transmission component inspected by service department at dealership. No warning lights illuminated on dash. The technician stated the vehicle needed a clutch replacement. The paperwork shows the parts replaced were the same parts as the above-mentioned service on May 18th, 2021. Additionally, the clutch actuators were also replaced.

8/10/17: Purchased car brand new. 8 miles on car at time of purchase 8/21/17: 11 days after purchase. 405 miles. Rattling/Shuttering, bucking before catching. TCM Failure 5/18/21: 31,985 Miles. Hesitation/shuttering. Faulty Clutch. Clutch assembly replaced. 3/4/22: 36,598 miles: Similiar symptoms to 5/18/21. Sluggish. Revving when not needed. No service. 3/24/24: 47,847 miles: . The car started but vibrated violently as soon as I tried to move forward. It then started bucking & I could not continue forward movement. I had to have the car towed. 3/29/24: Replaced Clutch assembly, actuator motors & related hardware. Assembly parts the same as what was replaced in 2021. There was an active Ford TSB 20B23/NHTSA ID 10178055 valid through 7/2021 to replace both actuator motors on all affected vehicles. This service was not performed at the time the clutch assembly was replaced at the May 2021 service appointment. At no time have I received recall notices for any transmission components for my car. Also, during none of the incidents prior to my car needing transmission service did the car illuminate any warning lights.

The contact owns a 2017 Ford Focus. The contact stated while attempting to start the vehicle, the vehicle made an abnormal squeaking sound and failed to start. The check engine warning light was illuminated, and the message "Transmission Overheating" was displayed. The contact stated that upon shifting into neutral, the vehicle started. Additionally, the contact stated that while driving 25 MPH, the vehicle stalled. The contact was able to pull to the side of the road. The contact stated that the vehicle was able to restart when shifted into neutral(N). The dealer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 164,727.