2018 Ford Focus Complaint Log

The contact owns a 2018 Ford Focus. The contact stated that upon starting the vehicle, and while driving at various speeds, messages that the brake fluid level was low, and to shift into park were displayed. The contact stated that other unknown messages were displayed. Additionally, the contact stated that upon turning off the vehicle, the instrument cluster and the infotainment system screen failed to turn off intermittently. The contact stated that the vehicle had also experienced abnormal battery drainage. The vehicle was taken to the dealer, where it was recommended to replace the negative (-) ground wiring cable. The vehicle was repaired; however, the failure recurred the following day. The vehicle was taken back to the dealer, where it was diagnosed and determined that the TCM had failed, and the failure could be the cause of the battery drainage. The dealer determined that the TCM needed to be replaced and ordered the part. The vehicle was not repaired. The contact related the failure to an unknown recall. The manufacturer was notified of the failure, and a case was filed, but no assistance was provided. The failure mileage was approximately 106,000.

The contact owns a 2018 Ford Focus. The contact stated that the vehicle failed to shift to reverse(R) as needed. The contact stated that the transmission warning light was illuminated. The contact stated that when the gear shifter was shifted to drive(D), the transmission downshifted unintendedly. The vehicle was towed to a dealer where it was diagnosed and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 134,225.

Vehicle fails to start after refueling with gasoline. Research has revealed a faulty, purge valve as the problem.

I was going 60mph down the highway when my timing belt snapped and I lost all power. I see ford has a recall for the same engine, the 1.0 3 cylinder ecoboost, same problem, but the recall is only for cars with automatic transmissions. Mine is a manual. It went out completely with no warning. I was left coasting in the dark down the highway. Then left sitting on the side of the highway until someone could pick me up.

My clutch (dual clutch automatic trans) has been replaced 4+ times in less than 5 years. It will be ok for a few months and act up again. My Trans shutters and shakes bad usually in 1st gear when I'm moving from a stop. Its now affecting 2nd gear. This started happening a few months after buying the car which only had 41,000 miles. I am now out of manufacture warranty. The problem consist.

The contact owns a 2018 Ford Focus. The contact stated that while driving at various speeds, the vehicle would not properly accelerate and had experienced hard shifting from first to second gear. The check engine warning light illuminated and the warning message "transmission Overheating" was displayed. The vehicle was taken to the local mechanic who diagnosed that the transmission was faulty. The vehicle was later taken to the local dealer who replaced that clutch actuator but the failure was not remedied. The contact was advised that the transmission needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered.

My 2018 Ford focus started having transmission issues over 2 years ago. I took my car into a Ford dealership who reassured me that my car was fine and that my transmission was in fact not slipping. I continued to drive my vehicle while feeling the transmission slipping telling myself Ford told me this is normal it's fine. Cut to 2 years later. It is not fine. My entire transmission needs replaced. My TCM was not working properly which in turn ruined my reverse gear and caused internal damage to the transmission, resulting in a recommended replacement of the transmission. My car is only 5 years old with about 45,000 mi on it. I drive about half as much as the average American driver per year. My car had a hard acceleration so it was hard to enter traffic from a stop. Many times I was making a turn into traffic and felt like I might get hit by another car because I couldn't get into traffic fast enough. The jerking and slipping of the transmission caused constant fear of the car not performing as it should so to ensure everyone's safety, I would only make turns or go when there was absolutely no traffic. It also caused fear when my car wouldn't accelerate so I use more pressure on the gas pedal and then suddenly my car would lurch forward faster than expected. My check engine light did light up a few weeks prior to my transmission going out but the code was for the fuel pump purge valve. Again, the issue started in April of 2022 and the Ford dealership told me there was nothing wrong with the transmission even though there was. My transmission is experiencing many of the same things others experienced which is why this transmission was recalled. Unfortunately my particular VIN number was not.

The contact owns a 2018 Ford Focus. The contact stated that the vehicle failed to reverse out of a parking spot while the transmission was shifted in reverse (R). The contact turned off the vehicle and the vehicle failed to restart. AAA arrived on the scene and jumpstarted the vehicle. The battery was replaced, but the failure persisted. Additionally, the vehicle failed to stop immediately while the brake pedal was depressed, and the transmission inadvertently shifted to second and third gear. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who performed a multi-point inspection and retrieved an error code for clutch B stuck engaged. The contact was informed that she needed to pay for further diagnostic testing. The vehicle was not repaired. Upon investigation, the contact related the failure to the TCM. The manufacturer was made aware of the failure. The failure mileage was 143,365.

The contact owns a 2018 Ford Focus. The contact stated while driving 40 MPH and depressing the accelerator pedal, the vehicle failed to respond as needed. The check engine warning light was illuminated. The contact pulled over to the right side of the road and waited for his girlfriend to pick him up. The vehicle was towed to the dealer where it was diagnosed that the clutch, the A and B lever, and the throw-out bearing needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 18V169000 (POWER TRAIN); however, the vehicle was not included in the recall. The manufacturer was notified of the failure but offered no assistance. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 131,731.

The contact's son owns a 2018 Ford Focus. The contact stated that the vehicle hesitated to start and failed to accelerate above 15 MPH while driving. The check engine warning light was intermittently illuminated. The contact's son pulled over and restarted the vehicle and an abnormal burning odor was coming from the vehicle. The vehicle was towed to the dealer, where the clutch and actuator motor were replaced. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 65,607.

Slowed down to enter roundabout, when acceleration out of roundabout transmission shuddered, check engine light illuminated and failed to accelerate greater then 35 mph. When stopped transmission continued to shudder, and shifted awkwardly.

The contact owns a 2018 Ford Focus. The contact stated that the vehicle failed to immediately start. The contact stated that after starting the vehicle, the transmission failed to properly shift between first and second gear, and the vehicle failed to accelerate above 20 MPH. Additionally, the vehicle failed to respond while shifting into reverse. The vehicle was towed to the local mechanic who diagnosed that the dual input clutch assembly, shift fork, and clutch actuator were faulty and needed to be replaced. The vehicle was not yet repaired. The local dealer was not contacted. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 75,000.

After filling up gas tank, car continues to sputter and tries to stall. This only happens after filling tank.

My car stalls when I get gas. If I get gas, I have to try multiple times to start my car and once it starts, I can’t stop. If I stop, my car will turn off and I have to start it again. My car has died in intersections and on streets many times. I called ford and they told me that I am basically out of luck and will have to have it repaired on my own dime even though I am having the same symptoms of a current recall.

The car would not accelerate or shift gears. It just happened out of the blue with no warning. I kept up with maintenance schedule and it wasn't even recommended to have checked until 150,000 according to the owners manual that came with the car. I was only at 98,443 miles and had no warning lights or no leaks. I was driving with my grandchildren and was lucky I could coast safely off the road. I had it towed to the local dealership. The tech found that the car needed a NEW transmission.

The contact owns a 2018 Ford Focus. The contact stated while driving 30 MPH, the check engine warning light and the oil pressure warning light illuminated. The contact heard an abnormal sound coming from the engine. The vehicle was taken to a dealer where it was diagnosed and determined that the timing belt needed to be replaced. The contact stated that the thermostat had recently been replaced. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure; however, the manufacturer was unable to confirm when parts would be available. The failure mileage was 63,895. VIN tool confirms parts not available.

I was driving to church on I-95 north bound when my sunroof exploded and shattered on me and inside my car

This complaint is related to an existing recall for the 1.0L Ecoboost engine in 2016-2018 Ford Focus models. As stated in Recall 23V-905 , "The engine oil pump drive belt tensioner arm may fracture, separate from the tensioner backing plate, and/or the oil pump drive belt material may degrade and lose teeth, resulting in a loss of engine oil pressure. A loss of engine oil pressure can result in engine damage or seizure, which can result in a loss of motive power and a loss of the mechanical vacuum pump required to provide power braking assist, increasing the risk of a crash. The oil pump drive belt tensioner arm retention caulking joint is not robust to the vibration experienced by the component over time, which can cause arm separation. The tensioner arm can contact the engine balancer shaft, which can cause the tensioner arm to fracture. A greater than expected load on the oil pump drive belt may result in belt degradation. Ford’s engine design verification testing did not adequately represent the load on the oil pump tensioner system experienced in the vehicle." This recall is written to apply only to 2016-2018 Ford Focus with the 1.0L Ecoboost paired to the automatic transmission - exempting the same car equipped with the manual transmission, even though it has the same faulty engine with faulty oil pump drive belt tensioner. It seems like a miss to not include the manual transmission variant of the same vehicle & engine combination, as the same safety hazards resulting from an oil pump tensioner failure exist! This cause of catastrophic engine failure should be corrected for both the manual and automatic transmission variants of the 2016-2018 Ford Focus 1.0L Ecoboost.

On several occasions over the last several thousand miles, several issues have developed (all without warning at the time of first occurrence). At random times the engine will shut off when lifting out of the throttle. The car will run out of fuel before the fuel gauge is on empty or the "Miles to Empty" indicator state there are more miles to empty. Additionally, when shutting off the car to fuel at a gas station, the car takes up to a minute of cranking to re-start. When it starts, it will randomly shut off for the first several minutes unless throttle is applied before it shuts off. On 10/30/24 when driving with the gas gauge and range to empty indicators not on empty, the car stalled when beginning a slight climb, leaving the car stranded at night in the left most lane of traffic. This suggests fuel tank deformation. When issues started, the Canister Purge Valve was tested and found to be working correctly. It appears Recall 18V-735 is the issue here. Every symptom related to Recall 18V-735 is being experienced ("malfunctioning Canister Purge Valve (CPV) that can stick open and a Powertrain Control Module (PCM) software that does not adequately detect a stuck-open CPV. A CPV that is stuck open in these vehicles can cause excessive vacuum in the fuel vapor management system, potentially deforming the fuel tank. If this occurs, the customer may observe a Malfunction Indicator Light (MIL), inaccurate or erratic fuel gauge indication, drivability concerns or loss of motive power."). Expanding this recall to cover 2018 Ford Focus with the 1.0L Ecoboost seems prudent as Ford should update the PCM to avoid drivers of this vehicle being stranded in unsafe situations.

The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Whenever the car is just being driven normally it has begun having issues shifting gears esspecially in the lower gears. The check engine light has gone one in the vehicle several times all producing the same error code of P07A3 "Transmission friction element 'A' stuck on". All who have serviced the vehicle have expressed that this is a well known and common issue with the newer models of Focus with active recalls in the past for the years 2012-2016 due to the exact issue that my transmission is portraying now. The vehicle will stutter when it exceeds speeds between 7mph to 14mph. In extreme cases the vehicle will stall out with a set RPM of 1×1000. When a stall out occurs the vehicle becomes unwieldy as it'll start to shake violently prompting the immediate response of pulling off to the side of the road to prevent any potential damage to the vehicle itself as well as other vehicles on the road. From the countless mechanics I've consulted about this issue they have all brought forth the notion that this problem isn't fixable and the only solution is replacing the entire transmission unit as a whole as this is again an extremely common fault with the new Ford Focus models.

The contact owns a 2018 Ford Focus. The contact stated that while attempting to drive at any speed, the vehicle would jerk aggressively while either accelerating or decelerating, The contact also noted that when shifting the vehicle in reverse, the vehicle would move very slowly. The vehicle was towed to a local dealer where it was diagnosed that the clutch and both forks needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 148,406.

I bought this car it was used by two other owners. I bought a new battery for this car but there is some kind of electrical problem with smell coming from vents and the radio system keeps shutting off.. keeps giving me a message on the screen that says shit off admission or restart engine to save battery then my whole radio system turns off till I turn off my car... Also now it time 4 tries to start my engine. Dash board will turn on but not engine..

The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ford Focus. The contact stated while the vehicle was idling, the vehicle stalled and failed to immediately restart. The check engine warning light remained illuminated. The vehicle was taken to the local mechanic who diagnosed that the canister purge valve had failed causing the fuel tank to collapse. The contact was informed that the purge valve, fuel tank, and fuel tank module needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure. The contact was informed that the VIN was not included in NHTSA Campaign Number: 18V735000 (FUEL SYSTEM, GASOLINE). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 78,283.

Engine light and red oil can symbol's keeps showing on the dashboard. Brake pedal is tight & hard when stopping when pressed on them.

The clutch failed, and is available for inspection. The dealer confirmed clutch needs replacing. No warning lights which is why I scanned for any codes. Other than the dealer no other inspections. I was driving normally along on the highway in stop and go traffic. A/C was on and normal breaking and traveling 15-25MPH. As traffic broke started to accelerate at a normal pace. Then the vehicle started to violently shake, got really loud like my exhaust had fallen off. I had to put the hazard lights on. Then put the vehicle in neutral as traffic was passing me on both sides. From neutral went back to drive and it make a loud noise but seemed power was back. I had to keep rpm’s under 2000 and get off the highway and drove slowly home. Applying any higher acceleration resulting in shaking and noises. I did stop to see if any fluids or objects hanging once safely off the highway but nothing was there. I scanned the vehicle in the following days and had zero codes, attached. Then made appointment for the dealership. They are saying no recall while my scanner says possibly. I called Ford direct and they point me to here as my vin apparently doesn’t meet the criteria.

The transmission began to overheat and shut the car off out of safety, upon taking it to dealership they have described the exact same problem found under recall I8S07 except this car has an automatic transmission. The clutch is stuck and has now damaged more components on the transmission resulting in a $4100 bill for repairs for something that should be a part of this safety recall.

Lurching jerking shifting problems then transmission hot alert. pull over wait five and start again. RPM increase and feels like automatic transmission slipping. won't start again until sitting for a while. pulled over twice on the freeway. went to autozone and engine light code indicates need to replace transmission control module.

Engine light came on while after car hassertated withe code p144A engine detected running the PCM and obstruction in the EVAP SYSTEM PURGE VAPOR LINE IS BLOCKED AND TO REPLACE EMISSIONS SYSTEM PURGE VAPOR CANISTER PURGE CONTROL VALVE

The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ford Focus. The contact stated while driving approximately 40 MPH, the contact attempted to accelerate however, the accelerator pedal was depressed but the vehicle failed to respond. The contact stated that the check transmission warning light was illuminated. The contact had taken the vehicle to an independent mechanic who diagnosed the vehicle and determined that the transmission needed to be rebuilt. The vehicle was not repaired. The contact was advised by the mechanic that there was a recall for the transmission, NHTSA Campaign Number: 18V845000 (Power Train). The contact called the manufacturer and was advised that the VIN was not included in the recall. The failure mileage was approximately 35,000.

Car shuddered horribly on interstate. RPMs revving up like crazy. Transmission struggling. This caused the car to slow down drastically in the middle of traffic, nearly causing myself a fatal accident amongst others around me. No warning indications, just Transmission Fault Service Now as soon as it happened. In the past this vehicle has had transmission issues fixed and replaced by Ford themselves, due to the same shuddering and stalling as listed above. All those times, no check engine light or warning lights. Care would accelerate/jerk/shudder badly. Making it unpredictable to drive.

The contact owns a 2018 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle stalled with the fuel system and transmission warning lights illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer. The vehicle was diagnosed, and it was determined that the canister purge valve and the powertrain control module had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 45,000.

The contact owns a 2018 Ford Focus. The contact stated while driving and exceeding 45 MPH, the vehicle shuddered and hesitated to respond. The check engine warning light was illuminated. Additionally, the contact stated while driving 60-65 MPH, the vehicle stalled. The contact pulled over to the side of the road. The vehicle failed to restart and made a whining sound. The vehicle was towed to an Auto Parts store, where it was diagnosed with high-pressure fuel pump failure. The contact stated that the failure had occurred while driving at highway speeds, causing the vehicle to be towed several times. The dealer was not notified of the failure. The contact related the failure to NHTSA Campaign Numbers: 18V735000 (Fuel System, Gasoline), 18V845000 (Power Train), and 23V905000 (Engine and Engine Cooling). The manufacturer was notified of the failure and informed the contact that the VIN was not included in the recalls. The manufacturer referred the contact to the dealer for diagnostic testing. The failure mileage was approximately 125,000.

The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

I had my car looked at by a mechanic because I was losing coolant! This has been going on for a few months. The mechanic found that the coolant was leaking from a water outlet on the passenger side in front of the motor! We took the car to a dealership to try to get the part. The parts agent could only find a water outlet for the thermostat in the drivers side? The part has lower radiator hose, Overflow reservoir, and a coolant line leading to the thermostat outlet on the drivers side of the vehicle? The outlet has 3 mounting studs with 10 millimeter nuts. that part is not listed in any parts stores? It leaks down to the minimum on the reservoir daily to a point that I have to put antifreeze in it everyday just to not have my motor become overheated?

The contact owns a 2018 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle lost motive power with the check engine and low oil warning lights illuminated. The vehicle was towed to the contact’s son's residence. The vehicle was not repaired. The dealer was contacted, and the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 75,444.

The contact owns a 2018 Ford Focus. The contact stated that after refueling the vehicle, the vehicle would shut off or idle roughly immediately after starting. There was no warning light illuminated. The vehicle was able to restart; however, the failure recurred. The vehicle was taken to the dealer, and the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and a case was opened and the contact was referred to the NHSTA Hotline for assistance. The failure mileage was approximately 147,000.

With out warning my car lost power and went from 65 mph to 40 in an instant, I was able to avoid hitting the side wall of the freeway and with Gods help avoided hitting any other vehicles. The oil light came on then the engine light soon after, I was able to take the first exit off the freeway and pulled over in a gas station parking lot. Tow truck took it to the dealership, this car has a recall and the recall description matches exactly what happed. The dealership told me it will take them 6-8 weeks before they can even diagnosis the car for that recall. I am stuck without a car, and I am lucky no one was injured. People with this type of Ford ecoboost need to be made aware they are driving a vehicle at any moment can have total engine failure putting lives in danger. When I received the original recall letter, I called Five Star Ford in April to set the appointment, and they told me they are not taking those recall repairs right now and to call back at another time. I called back in May and was told they are still not taking repairs for that recall, to call back 3rd quarter of 2024. You can see that Ford has put lives in danger if others who called for the repaired was turned away as well.

The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated while driving at an undisclosed speed the vehicle stalled with the low oil warning light illuminated. The vehicle was towed to the dealer where it was diagnosed as a failure with the oil pump tensioner which caused the engine to seize. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The contact also stated while driving at an undisclosed, the contact became aware of a failure with the transmission. The contact stated that the vehicle stalled and jerked with no warning light illuminated. The vehicle was able to restart; however, the failure recurred. The vehicle was taken to the dealer where the vehicle was diagnosed as a failure with the torque converter. The contact was informed that the torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 115,000. VIN tool confirms parts not available.

The contact owns a 2018 Ford Focus. The contact received a notification of NHTSA Campaign Number: 23V905000(Engine and Engine Cooling), and the vehicle was taken to the dealer for the recall repair. The dealer informed the contact that the engine was replaced; however, the contact stated that after the recall repair, the vehicle started to overheat. The contact added coolant to the vehicle, but the failure persisted. The contact stated that the vehicle was not experiencing the failure prior to the recall repair. The vehicle was taken back to the dealer, where it was diagnosed with coolant contamination. The dealer replaced two reservoirs and cleaned out the coolant. The contact stated that upon attempting to start the vehicle in the driveway, the vehicle failed to start. The vehicle was towed to an independent mechanic, where the spark plugs were removed, and the mechanic noticed that there was coolant leak on the spark plugs. The mechanic determined that the engine had seized. The contact sent pictures of the failure to the dealer, who advised that they would need to diagnose the vehicle. The vehicle was then towed to the dealer, but was not yet diagnosed due to the cost. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 74,947.

See attached document for complaint.

See attached document for complaint.

The contact owns a 2018 Ford Focus. The contact stated that after refueling, the vehicle failed to start-up immediately. The contact stated that after starting the vehicle, the vehicle stalled. The vehicle was taken to the local Auto Zone and diagnosed with a faulty purge valve. The vehicle was not repaired. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The failure mileage was approximately 90,000.

Since I have had this car the engine has been replaced 4 times and transmission once Engine has been replace 3 times under the same warranty due to recalled part I was not in an accident however car broke down while I was in traffic I am putting the latest date car broke down

Coolant keeps disappearing with no sign of leaking, only possibly on the ground when my car sit. Engine keeps overheating and smoke comes out of air vents. Recall that is out now is what seems to be the issue but does not cover my Ford focus.

The contact called on behalf of her son who owns a 2018 Ford Focus. The contact stated that while her son was driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. In addition, the contact stated that the vehicle jerked abnormally and lost motive power. The vehicle was taken to the dealer where it was diagnosed with dual transmission clutch failure and the two actuators failure. The contact was informed that the dual transmission clutch and the actuators needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 63,248.