2004 Ford Freestar Complaint Log

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE VEHICLE STALLED NUMEROUS TIMES. THE TRANSMISSION WAS REPLACED SEVERAL TIMES BUT THE FAILURE WOULD RECUR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V006000 (POWER TRAIN:AUTOMATIC TRANSMISSION), BUT WAS ADVISED THAT THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED, BUT DENIED ANY ASSISTANCE WITH REPAIR TO THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 75,000 AND THE CURRENT MILEAGE WAS 179,000.

VERY HIGH PITCHED SQUEALING NOISE COMING FROM FRONT WHEELS. NOISE BEGINS APPROXIMATELY 15 MINUTES AFTER BEGINNING DRIVING. NOISE IS INTERMITTENT BUT VERY IRRITATING TO PASSERS BY AND OTHER DRIVERS. NOISE "LIGHTENS" OR LESSENS WHEN BRAKES ARE APPLIED AND WHEN SLIGHTLY TURNING THE STEERING WHEEL. I BELIEVE IT TO BE WHEEL BEARINGS/HUB BEARINGS. VERY SIMILAR DESCRIPTION TO COMPLAINTS I HAVE READ AND I BELIEVE IT IS RELATED TO THE RECALL #04S24. MY VEHICLE WAS PRODUCED AT THE OAKVILLE ASSEMBLY PLANT, BUT WAS PRODUCED BEFORE THE DATES LISTED IN THE CURRENT FORM OF THE RECALL. MY VEHICLE ONLY HAS 66,000 MILES ON IT AND IS VERY WELL MAINTAINED. I REQUEST THAT THIS RECALL BE EXPANDED IMMEDIATELY AND THAT REMEDY IS OFFERED SWIFTLY. *TR

DROVE THE VEHICLE 100 MILES, GOT GAS, STARTED THE CAR, WOULD NOT SHIFT INTO ANY GEARS. YOU CAN MOVE THE GEAR IN TO GEAR BUT THE TRANSMISSION WILL NOT SHIFT INTO GEAR. I WAS LEFT STRANDED WITH 3 KIDS 100 MILES FROM HOME, THIS HAPPENED WITHOUT WARNING. *NM

IN OCT. MY TWO YEAR OLD AND I WERE IN A LEFT LANE ON THE EXPRESSWAY IN FLINT DURING RUSH HOUR WHEN THE TRANSMISSION WENT OUT. SOMEHOW I MADE IT TO THE SIDE OF THE ROAD. CARS WERE SWERVING AROUND US. PEOPLE HELPING ME PUSH THE CAR SAID THEY CAN'T BELIEVE WE WEREN'T HIT. IT WAS TERRIFYING. THE CAR ONLY HAD 79,000 MILES. THIS WAS JUST THE BEGINNING OF OUR JOURNEY. WE ALREADY HAD NUMEROUS PROBLEMS WITH THE BACK TAILGATE (A DESIGN FLAW I'M TOLD), SLIDING DOORS TO THE POWER STEERING. AFTER A COUPLE MONTHS BECAUSE OF ARRANGING FUNDING AND GETTING A NEW TRANS THE CAR WAS BACK. I DROVE MY HUSBANDS LEASE ON MY 4 DAYS 50 MILE EACH WAY A WEEK COMMUTE PUTTING US WAY OVER THE MILES ON HIS LEASE. 4 WEEKS LATER THE LIGHT WAS ON AND THE TRANS SHOP HAD IT FOR ABOUT 3 WEEKS WHILE THEY KEPT REPLACING PARTS TO GET IT WORKING. WE GOT IT BACK AND WITHIN A MONTH HAD IT BACK IN FOR SERVICE. MY SON AND I SPENT THE DAY AT THE SHOP. THE LIGHT WAS BACK ON WITHIN A MONTH. ON 6/21/07 WE DROPPED IT OFF. WE GOT IT BACK THE END OF AUGUST. THE TRANS SHOP GOT FORD INVOLVED AND THE TRANS SHOP REPLACED SEVERAL PARTS OF THE TRANSMISSION. THE TORQUE CONVERTER, WHICH I READ COMPLAINTS ABOUT, WAS ONE OF THE THINGS REPLACED - I DON'T KNOW HOW MANY TIMES. I CONTACTED FORD LONG BEFORE THIS AND GOT NOWHERE WITH THEM. WE GOT THE CAR BACK AND A MONTH LATER THE LIGHT CAME ON. THE TRANS SHOP DECIDED TO START OVER AND GET ANOTHER COMPLETE TRANSMISSION AND REPLACE IT. THEY ORDERED IT AND THE VAN WENT IN AGAIN FOR A COUPLE OF WEEKS. FOR THE LAST TWO MONTHS WE HAVEN'T HAD ANY PROBLEMS. FORD ABSOLUTELY, 100%, HAS NOT STOOD BEHIND THIS VEHICLE. IT'S A MIRACLE MY SON AND I WEREN'T INJURED OR KILLED WHEN IT FIRST WENT OUT. IT'S ONLY A MATTER OF TIME BEFORE SOMEONE IS SERIOUSLY INJURED OR KILLED. I WAS SURPRISED WHEN I SAW ON EDMUNDS ALL THE PEOPLE COMPLAINING ABOUT THIS SAME PROBLEM. I BOUGHT THIS VEHICLE BECAUSE I WANTED A SAFE AND RELIABLE CAR FOR MY CHILD. WHAT A JOKE! *TR

THE VEHICLE I OWN IS A 2004 FORD FREESTAR VAN. I PURCHASED IN 2003. IT HAS 35,698 MILES ON IT. AT APPROXIMATELY 35,000 MILES THE REAR BRAKES STARTED MAKING A GRINDING NOISE WHEN THE BRAKES WERE APPLIED. I TOOK IT TO THE DEALER WHERE IT WAS PURCHASED- THE BRAKES HAD TO BE REPLACED-INCLUDING ROTORS AND PADS. THG ROTORS WERE SO WORN THERE WAS NO WAY TO TURN THEM-THEY HAD TO BE REPLACED. A TOTAL COST OF $447. WHY DID THESE BRAKES WEAR OUT SO SEVERELY WITH ONLY 34,00 MILES ON THEM? AND WHY NOT THE FRONT BRAKES-THIS WAS ON THE REAR BRAKES! I'VE NEVER HAD A BRAKE JOB ON IT SO FAR- UNTIL THIS! *NM

DT*: THE CONTACT STATED A LEAK WAS NOTICED UNDER THE VEHICLE AND POWER STEERING FLUID WAS ADDED OFTEN. THE VEHICLE WAS DRIVEN TO THE DEALER WHO DETERMINED THE POWER STEERING PRESSURE LINE FRACTURED. THERE WAS A NHTSA RECALL, # 03V457000, REGARDING THE POWER STEERING: HOSE, PIPING AND CONNECTIONS. THE VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN.

FAULTY CALIPER ON THE FORD 2004 FREESTAR. *NM

DT*: THE CONTACT STATED UPON PURCHASE, IT WAS NOTICED THE ROTORS WERE SCRATCHED; THE ROTORS AND PADS WERE REPLACED. THE VEHICLE WAS TAKEN TO THE DEALERSHIP 3,000 MILES LATER FOR AN OIL CHANGE, WHERE IT WAS THEN DETERMINED THE ROTORS NEEDED TO BE TURNED. THE BRAKES SHOOK WHILE STOPPING AND WHEN THE VEHICLE WAS TAKEN IN FOR AN OIL CHANGE, THE ROTORS WERE REPLACED. THE VEHICLE CONTINUED TO SHAKE WHILE STOPPING.

2004 FORD FREESTAR. BACKING OUT OF THE DRIVE-WAY I PUT THE VAN IN PARK AND LEFT IT IDLE IN THE STREET TO SEE IF I ACCIDENTLY RAN OVER A GABAGE CAN. WHILE STANDING OUTSIDE OF THE VAN TALKING TO MY HUSBAND I NOTICE THE VAN WAS IN REVERSE. I TRIED TO GET BACK INTO THE VAN AND I FELL OUT OF THE VAN TRAPPED BETWEEN THE FRAME AND THE DOOR OF THE VAN. WHILE STILL ROLLING I COULD HEAR MY BONES BREAKING. I SUFFERED 2 BROKEN RIBS AND NERVE AND MUSCLE DAMAGE - TO THIS DAY I AM STILL NOT TOTALLY HEALED AND I HAVE BEEN IN THE EMERGENCY ROOM TWICE. I HAVE NOTIFIED FORD. THEY WILL NOT CALL ME ONLY HAVE WRITTEN ME A LETTER. WHEN I CALL THE CUSTOMER SERVICE THEY WILL NOT RELEASE ANY PHONE NUMBERS TO ME. I HAVE HAVE RESPONDED AND HAD NOT RETURN REPLY. LUCKLY MY HUSBAND WAS ABLE TO STOP THE VEHICLE BEFORE IT HIT A NEIGHBORS HOUSE. IN ADDITION THE VAN TURNED BEFORE RUNNING ME OVER. WHEN YOU TAKE YOU FOOT OFF THE BRAKE WHILE IN REVERSE THE VAN IMMEDIATELY ROLL BACKWARDS. THERE IS NO WAY I COULD GOTTEN OUT OF THE VAN WHILE IN REVERSE. I FEEL THERE WAS EITHER A FALSE PARK OR THE VAN GEAR WAS STUCK BETWEEN PARK AND REVERSE AND THE SLIGHTEST MOVEMENT CAUSE THE VAN TO SLIP BACK TO REVERSE. THE VEHICLE HAS BEEN INSPECTED BY THE FORD DEALERSHIP.

UPON LEAVING THE INTERSTATE AND COMING INTO TOWN (APPROXIMATELY 1 MILE ) MY VEHICLE MADE A SLIGHT NOISE, I LOOKED AT MY GAUGES WITH NO INDICATORS ON I PROCEEDED INTO MY DRIVEWAY WHERE MY VAN BEGAN TO ERUPT INTO FLAMES WITHIN MOMENTS THE ENTIRE FRONT END WAS ENGULFED WITH 12 FT. FLAMES I CALLED THE FIRE DEPT WHO EXTINGUISHED THE FLAMES, I NARROWLY ESCAPED THE VAN. *JB

DT*: THE CONTACT STATED THERE WAS A POPPING AND GRINDING NOISE HEARD COMING FROM THE FRONT PASSENGER SIDE AREA. PRIOR TO TAKING A TRIP, THE DEALERSHIP REPLACED THE BRAKE PADS ON THE FRONT PASSENGER SIDE. WHEN THE CONTACT RETURNED FROM THE TRIP, THERE WAS ROARING NOISE COMING FROM THE REAR OF THE VEHICLE. THE DEALERSHIP DETERMINED THE REAR BRAKES NEEDED SHOES AND ROTORS.

STARTED TO NOTICE GRINDING NOISES AND EXCESSIVE WEAR TO REAR PADS AND ROTORS. TOOK CAR INTO LOCAL DEALER FOR INSPECTION. WAS TOLD THAT YES, THE REAR NEEDED NEW PADS AND ROTORS AND SINCE IT WAS NORMAL WEAR (APPROXIMATELY. 40K MILES) IT WAS NOT COVERED UNDER VEHICLE EXTENDED WARRANTY. TOOK VEHICLE TO IND. REPAIR SHOP FOR REPAIR. FRONT BRAKES HAVE BEEN TROUBLE FREE SO FAR. *JB

2004 FORD FREESTAR.........SPLINES ON TRANSMISSION SHATTERED AND RUINED TRANSMISSION...FORD MADE ME SO ANGRY WITH "NON-RESPONSE" I HAD LOCAL SHOP FIX IT. I WOULD NOT PAY FORD ANY $$$$ FOR ANYTHING....VAN HAD 80000 MILES ON IT WHEN TRANS WENT OUT.....MANY STORIES ON-LINE WITH SIMILAR ISSUES. *TR

ON APRIL 28TH 2006 I WAS ON MY WAY TO WORK, STOPPED AT A RED LIGHT, PROCEEDED TO MAKE A LEFT TURN, MY VAN WOULD NOT MOVE FORWARD OF BACKWARD. I HAD TO CALL FOR A TOW TO TAKE MY VAN TO A DEALERSHIP. THE DEALERSHIP TOLD ME I HAD TO PAY $75.00 IN ORDER FOR THEM TO TELL ME WHAT WAS WRONG WITH MY VAN. THEY DIAGNOSED THE PROBLEM AND TOLD ME IT WAS MY TRANSMISSION, THAT THE TORQUE CONVERTER HAD PLAYED OUT.THE TOTAL CHARGE WAS $2817.38 + 75.00 DOLLARS.I MADE A CALL TO FORD MOTOR CO. TO SEE IF THERE WAS A RECALL ON THE TRANSMISSION OF THE FORD FREE-STAR , THEY TOLD ME NO. *TR

WHEN PUTTING THE VEHICLE INTO DRIVE FROM REVERSE IT ROLLS QUITE A BIT. IT HAPPENS OFTEN. I HAVE TAKEN IT TO THE DEALERSHIP AND THEY SAY IT'S NORMAL AND THEY HAVE RECEIVED NO OTHER COMPLAINTS LIKE THIS. I ALMOST HIT ANOTHER CAR THAT WAS BEHIND ME IN A BANK LINE DUE TO THIS. *JB

TL*THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE DRIVING BETWEEN 55-60 MPH, THE THROTTLE BECAME STUCK AND THE CRUISE CONTROL WOULD NOT DISENGAGE. AS A RESULT, THE VEHICLE FAILED TO STOP. THE CONTACT STRUCK A GUARD RAIL, WHICH CAUSED OVER $5,000 IN DAMAGES. THIS IS THE SECOND TIME THAT THIS FAILURE OCCURRED. THE DEALER COULD NOT FIND ANY FAILURES WITH THE VEHICLE. THE CURRENT MILEAGE WAS 58,000 AND FAILURE MILEAGE WAS 26,000. UPDATED 11/24/08 *CN UPDATED 11/26/08. *JB

EXPERIENCED A VERY LOUD SQUEALING NOISE THAT APPEARED TO BE COMING FROM THE FRONT WHEELS - THIS USUALLY OCCURRED AT SPEEDS >60 MPH. WHEN THE STEERING WHEEL WAS TURNED SLIGHTLY TO THE RIGHT, THE NOISE WOULD CEASE. WHEN THE WHEELS WERE STRAIGHTENED AGAIN, THE NOISE WOULD CONTINUE. TOOK THE VEHICLE TO THE DEALER WITH NO ISSUES FOUND. I HAD SUGGESTED AT THAT TIME THAT THE PROBLEM APPEARED TO BE FRONT WHEEL BEARING RELATED OR SOMETHING OF THAT NATURE - NO ISSUES FOUND WITH THE VEHICLE AT THAT TIME. THE PROBLEM CONTINUED. TOOK THE VEHICLE BACK 2 MONTHS LATER - REPORTED THAT THIS WAS A KNOWN ISSUE FOR THE BEARINGS TO BE REPLACED (AND SOME OTHER NON-SPECIFIC WORK WITH THE HUBS). THIS IS LISTED IN THE RECALL SECTION FOR THIS VEHICLE AS A KNOWN ISSUE SINCE 2004!! WHY WAS THIS NOT TAKEN CARE OF PREVIOUSLY UNDER A RECALL AND WHY DID THEY NOT SEE THE BULLETIN ON THIS THE FIRST TIME I TOOK THE VEHICLE IN?*JB

DT*: THE CONTACT STATED THE BRAKE PEDAL WENT TO THE FLOOR TWICE WHILE ATTEMPTING TO STOP. THIS OCCURRED AT 30 MPH. THE FIRST TIME, THERE WAS NO DAMAGE. THE DEALERSHIP WAS UNABLE TO DETERMINE A PROBLEM, BUT REPLACED THE MASTER CYLINDER. THE SECOND TIME, WHILE APPROACHING AN INTERSECTION, THE CONTACT DEPRESSED THE BRAKE PEDAL. THE VEHICLE DID NOT SLOW DOWN; THE VEHICLE WAS STEERED TO THE RIGHT OVER A CURB INTO A PARKING LOT. THE VEHICLE DID NOT SLOW DOWN AND CROSSED A THREE LANE HIGHWAY INTO ANOTHER PARKING LOT WHERE THE VEHICLE WAS STOPPED BY SHRUBS. THIS CAUSED A TIRE TO BLOW OUT AND MINOR DAMAGE TO THE BUMPER. THE VEHICLE WAS TOWED TO THE DEALERSHIP, BUT THE DEALERSHIP WAS UNABLE TO DETERMINE A PROBLEM.

DT*: THE CONTACT STATED WHILE ATTEMPTING TO APPLY BRAKE PRESSURE AT VARIOUS SPEEDS THE VEHICLE WAS DIFFICULT TO STOP AND THE ABS LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALERSHIP FOR INSPECTION AND THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE MANUFACTURER WAS ALERTED HOWEVER NO REPAIRS WERE MADE.

DT*: THE CONTACT STATED IN APRIL 2005, THE ABS AND AIRBAG LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALERSHIP. THE CODES WERE RESET AND THE LIGHTS WENT OFF. THEN, WHILE DRIVING 40 MPH ON DRY ROADS, A VEHICLE PULLED OUT IN FRONT OF THE CONTACT. THE BRAKE PEDAL WAS DEPRESSED, BUT THE ABS DID NOT ACTIVATE. UPON IMPACT, THE AIRBAGS DID NOT DEPLOY. THERE WAS A POLICE REPORT TAKEN AT THE SCENE. THE VEHICLE WAS TOWED TO AN INDEPENDENT REPAIR SHOP, WHERE IT WAS DEEMED A TOTAL LOSS. THE CONTACT WAS WEARING A SEAT BELT, BUT SUSTAINED A BROKEN ANKLE AND HAND, A DISLOCATED SHOULDER, AND A CONCUSSION. THE VEHICLE WAS NOT INSPECTED TO DETERMINE THE PROBLEM WITH THE AIRBAGS OR ANTILOCK BRAKES.

2004 FREESTAR WILL NOT SHIFT OUT OF PARK AND CRUISE CONTROL IS HARD TO DISENGAGE. *TS INITIALLY THIS WAS AN INTERMITTENT PROBLEM BUT RECENTLY IT HAD BEEN MORE FREQUENT. THIS PROBLEM ONLY OCCURRED DURING VERY DAMP AND/OR COOL WEATHER. THE DEALER WAS UNABLE TO DETERMINE IF THIS WAS AN ELECTRICAL OR BRAKE PROBLEM. *NM

A REAR BRAKE CALIPER STUCK WHICH CAUSED THE BRAKE PAD TO GRIND DOWN TO ZERO PAD AND INTO MY ROTOR. I HAD TO HAVE THE PADS AND ROTORS REPLACED DUE TO THE FAILURE OF THE CALIPER. THE CALIPER IS A COVERED PART UNDER THE WARRANTY. THE DEALER AND FORD REFUSES TO COVER THE RESULTING DAMAGE TO THE ROTORS EVEN THOUGH THE WARRANTY CLEARLY STATES THAT IT WOULD DO SO. I WANT REIMBURSED FOR MY REPAIR. *NM

EXCESSIVE FRONT BRAKE NOISE. SOMETIMES ACCOMPANIED BY A GRINDING NOISE. I CAN NOT BEGIN TO DESCRIBE HOW LOUD THIS IS. IT IS NOT EVEN NEAR THE LEVEL OF NORMAL BRAKE SQUEALING. DEALERSHIP REPORTS THAT NOTHING IS WRONG WITH THE BRAKING SYSTEM. THERE HAS GOT TO BE SOME TYPE OF DEFECT IN THE WORKMANSHIP OF THIS BRAKING SYSTEM AND THE MANUFACTURER SHOULD BE HELD ACCOUNTABLE. THIS HAS BEEN ON GOING SINCE PURCHASE OF VEHICLE. *TR

TRAVELING ON INTERSTATE 95 WITH CRUISE CONTROL ON AT 79MPH IN HEAVY TRAFFIC AS WAS END OF THANKSGIVING HOLIDAY AND ENGINE REVVED AND COULD NOT CONTROL SPEED-NO FORWARD MOTION WHEN ATTEMPTING TO ACCELERATE. TURNED ON THE HAZARD LIGHTS AND COASTED TO SIDE OF ROAD. NO WARNING OR LIGHTS ON DASHBOARD TO INDICATE ANY TROUBLE JUST UNABLE TO ACCELERATE. TOWED AND INFORMED THAT TORQUE CONVERTER THE ISSUE AND MAY BE ADDITIONAL PROBLEMS-AT THIS TIME ATTEMPTING TO FIND PARTS(NEW OR REFURBISHED). *TR

DRIVER WAS OPERATING A 2004 FORD FREESTAR VAN ON 9/20/05. THIS VEHICLE IS EQUIPPED WITH A TRANSMITTER, RECEIVER STYLE CRUISE CONTROL. HE WAS BEHIND A DUMP TRUCK WHEN SUDDENLY HIS CRUISE CONTROL ACTIVATED, WHICH CAUSED SUDDEN ACCELERATION, ALMOST CAUSING HIM TO REAR END THE TRUCK. THE CRUISE CONTROL TRANSMITTER WAS REMOVED FROM THIS VAN SEVERAL MONTHS AGO. I FEEL ANOTHER MOTORIST ACTIVATED THEIR CRUISE CONTROL, WHICH ACTIVATED OUR COMPANY'S VAN CRUISE CONTROL. HOW MANY FREQUENCY CODES DID FORD USE WITH THIS DANGEROUS SET UP FOR CRUISE CONTROL? *NM

PASSENGER SIDE AIR BAG LIGHT INTERMITTENTLY TURNS ON AND OFF WHEN A PERSON ABOVE THE WEIGHT REQUIREMENTS IS SEATED IN THE PASSENGER SEAT. THIS CAN OCCUR EITHER WHEN A PERSON IS SHIFTING IN THE SEAT OR WHEN THEY ARE STATIONARY. THIS HAS OCCURRED MULTIPLE TIMES WITH VARIOUS PASSENGERS. THERE APPEARS TO BE NO RHYME OR REASON AS TO WHEN IT OCCURS. THIS IS A SERIOUS CONCERN OF MINE BECAUSE IF AN ACCIDENT OCCURRED WHILE THE LIGHT IS ON, TURNING THE AIRBAG OFF, THE RESULT COULD BE SERIOUS. SEPTEMBER 5, 2005 WAS THE MOST RECENT OCCURRENCE. *JB

I PURCHASED A FREESTAR IN MARCH 2005, AND RETURNED TO THE LOCAL DEALERSHIP 2 DAYS LATER COMPLAINING ABOUT BRAKE PROBLEMS. THE SALES MANAGER TOLD ME THAT THE VEHICLE WAS REPAIRED AND FUNCTIONING PROPERLY. I CONTINUED TO DRIVE THE CAR HEARING GRINDING NOISES WHEN I APPLIED THE BRAKE. IN AUGUST 2005, I RECEIVED A RECALL LETTER FROM FORD MOTOR INFORMING ME THAT THE ROTOR AND HUBS NEEDED TO BE REPLACED ON THIS VEHICLE. MY CONCERN IS THAT THE RECALL WAS ISSUED IN SEPT. 2005 AND THE VEHICLE WAS ON A FORD DEALERSHIP AND THEY DID NOT FIX THE CAR PRIOR TO SELLING IT. *JB

THIS IS THE 4TH TIME THAT THIS HAS HAPPEN. I AM DRIVING DOWN THE ROAD AND THE ENGINE SHUTS DOWN ON MY 2004 FREESTAR 3.9L OHV EFI ENGINE. I HAVE TAKEN IT TO WEBBFORD DEALER IN HIGHLAND IN FOR THE SAME THING AND THEY SAID THAT THEY HAD FORDMOTOR TECHS LOOK AT IT AND THEY THINK THEY HAD FIX IT. THE FIRST TWO TIMES IT HAPPEN I ALMOST GOT HIT BY A SEMI TRUCK BECAUSE CAUSE THE ENGINE SHUTDOWN. I HOPE NO ONE EVER GET KILLED BECAUSE OF THIS DEFECT IN THIS VAN. *NM

CLICKING NOISE ONCE GAS PEDAL WAS TOUCHED-DEALER STATED WAS FRONT END CONTROL ARM PROBLEM-VERY UNSAFE TO DRIVE -COULD CAUSE CRASH OR EVEN DEATH-THEY REPAIR BOTH CONTROL ARMS AND PERFORMED WHEEL ALIGNMENT-INTERNET SITE SHOWED RECALL BEEN SENT TO CUSTOMER CONCERNING THIS PROBLEM, I NEVER RECEIVED RECALL NOTIFICATION. I OWN A 2004 FORD FREESTAR THAT AT THIS TIME IT HAS 14,000 MILES ON IT. *JB

TL*THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STARTED THE IGNITION AND PLACED THE GEAR SHIFTER INTO DRIVE. THE ENGINE BEGAN TO REV AND THE TRANSMISSION IMMEDIATELY LOCKED UP. THE CONTACT HAD TO MAKE SEVERAL ATTEMPTS BEFORE THE VEHICLE WOULD OPERATE. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN REPAIRED THE VEHICLE. IN ADDITION, THE REAR BRAKE ASSEMBLY FAILED, WHICH WAS NOT COVERED UNDER THE WARRANTY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR REPAIRS. ON A SEPARATE OCCASION, THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR IDENTICAL FAILURES. THE VEHICLE ALSO EXPERIENCED ELECTRICAL FAILURES RELATING TO THE EXTERIOR LIGHTING. THE TECHNICIAN RECOMMENDED THAT THE TRANSMISSION BE REBUILT OR REPLACED. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 250 AND CURRENT MILEAGE WAS 52,000.

VIBRATION IN GAS PEDAL BETWEEN 20-40 MPH & 1500-2000 RPM.... BEEN TO 3 DEALER, NO RESOLUTION. *JB

MY FAMILY INCLUDING 3 SMALL CHILDREN WERE IN THE VAN TRAVELLING HOME AND MY HUSBAND WAS IN A MINOR (30 MPH) HEAD ON COLLISION WITH ONLY DAMAGE TO THE LEFT FRONT END. A FEW MINUTES FOLLOWING THE COLLISION THE ENGINE OF THE VEHICLE CAUGHT ON FIRE, WITHIN TEN MINUTES THE ENTIRE FRONT HALF OF THE VEHICLE WAS FULLY ENGULFED IN FLAMES. EVERYBODY WE HAVE TALKED TO HAS SAID THERE IS NO REASON THE VEHICLE SHOULD HAVE CAUGHT ON FIRE DUE TO THE COLLISION.

DT: ON JULY 6 2005 THE CONSUMER TOOK THE VEHICLE IN FOR INSPECTION AND WHILE INSPECTING IT, THE DEALER STATED THAT THERE WAS A PROBLEM. THE DEALER REPORTED THE BRAKE PADS AND ROTORS NEEDED TO REPLACED . THE CONSUMER THINKS THIS IS UNFAIR BECAUSE THIS CAR WAS INSPECTED AND CHECKED REGULARLY. THERE WERE NO WARNINGS FROM THE VEHICLE THAT THERE WAS A PROBLEM. THE CONSUMER STATED IT WAS THE CALIPER THAT ORIGINALLY CAUSED THE PROBLEM. VEHICLE HAS NOT BEEN REPAIRED YET. *JB

GOODYEAR-INTEGRITY (P235/60R16) (99S) (025941) TIRES ON 2004 FORD FREESTAR. NOTICED THUMPING NOISE AT 10,000 MILES. SOUNDING LIKE YOU HAVE A FLAT. AT 19,000 TIRES ARE SHOWING OVERLAP OF TREAD. FORD DEALER TOLD US TO ROTATE TIRES. THIS HAS NOT RESOLVED PROBLEM. WE ARE AFRAID THAT THE TIRES ARE GOING TO SEPARATE AND CAUSE AN ACCIDENT. *NM

DT: THE FIRST SEAT BEHIND THE PASSENGER'S SEATS SEAT BELT GOT STUCK, TRIED RECLINING THE SEATS WITH ANYTHING THAT WOULD GIVE SOME SLACK AND IT WOULD NOT MOVE. HAD TO CUT THE SEAT BELTS IN ORDER TO GET CHILD OUT. IN THE TWO FRONT SEATS THE SEAT BELTS WILL ALSO STICK AT TIME. ALSO THE BRAKE LIGHT WAS ON ALL THE TIME. *AK

THE SWAY BAR ON MY 2004 FORD FREESTAR SNAPPED IN THE MIDDLE DUE TO SOME DEFECT

WE JUST PURCHASED A 2004 FORD FREESTAR. I AM 67 AND WENT TO GET OUT OF THE BACK DOOR AND THE DRIVER ACCIDENTALLY PUSHED THE BUTTON TO CLOSE THE DOOR.IT CRUSHED MY LEG, AS THERE IS NO WAY TO STOP THE DOOR. THERE ARE NO SAFETY SWITCHES. EVERYONE IN THE CAR TRIED TO HELP AND THE DOOR WOULD NOT GO BACK. THIS WOULD HAVE KILLED A CHILD OR MY 89 YEAR OLD MOTHER. THERE NEEDS TO BE A RECALL. MY HUSBAND HAS SIZE 14 SHOES AND WHEN HE TRIED TO GET OUT THE SAME DOOR, HIS KNEE ALMOST HIT THE DOOR CLOSING BUTTON...AND HE WAS WATCHING OUT FOR THE PROBLEM.

WE WERE TRAVELLING FROM PIGEON FORGE, TN TO GREENSBORO, NC THROUGH ASHVILLE, NC ON I-40. WHEN WE REACHED THE VICINITY OF GREENSBORO WE NOTICED WHILE TRYING TO PASS A TRUCK ON A SLIGHT UPGRADE THE TRANSMISSION FAILED TO GET POWER TO THE ROAD. THE ENGINE WOULD EVENTUALLY "CATCH" AND WE WERE ABLE TO MAKE IT ANOTHER 8 MILES TO OUR DESTINATION. AFTER SITTING FOR SEVERAL HOURS WE STARTED THE CAR AGAIN AND THE SAME PROBLEMS OCCURED (ENGINE REVVING BUT TRANSMISSION WOULD NOT CATCH). WE MANAGED TO DRIVE THE VAN TO BOB DUNN FORD IN GREENSBORO WHERE IT WAS DIAGNOSED AS AN INTERNAL TRANSMISSION FAILURE AND PARTS HAD TO BE ORDERED. ON THE WORK ORDER IT STATED: TRANSMISSION IS SLIPPING. VERIFIED COMPLAINT. REMOVED TRANSMISSION AND DISASSEMBLE, FOUND FORWARD CLUTCHS BURNT. OVERHAUL TRANSMISSION. REPLACE CLUTCHES, SEALS, FILTER AND FLUID. PARTS LISTED: 3F2Z-7902-ACRM CONVERTER ASY 4F1Z-7A100-AA CONTROL ASY F5DZ-7A098-AA SCREEN ASY XT-5-QM FLUID TRANSM 4F1Z-7153-AA KIT GASKET XF2Z-7B164-CA PLATE ASY DR 4F1Z-7B164-CA PLATE 4F1Z-7B164-AA PLATE ASY DR XF2Z-75164-CA PLATE ASY DR 4F1Z-7B164-BA PLATE ASY DR XF2Z-75442-BA DRIVEN PLATE XF1Z-7B442-EA DRIVEN PLATE XF1Z-7B442-BA DRIVEN PLATE XF2Z-7B442-AA DRIVEN PLATE ALL WAS COVERED UNDER WARRENTY. I WOULD LIKE TO COMMEND BOTH DEALERSHIPS INVOLVED IN THE INCIDENT: BOB DUNN FORD, GREENSBORO, NC AND JACK KAIN FORD IN VERSAILLES, KY FOR THEIR HELP IN RECLAIMING MONEY ON TRANSPORTATION DUE TO LOSS OF FAMILY MEMBER WHILE CAR WAS DOWN. FORD SHOULD BE AWARE OF THIS ISSUE BUT WE ARE ALSO GOING WRITE A WRITTEN COMPLAINT DIRECTLY TO THEM TO LET THEM KNOW OUR DISSATISFACTION WITH THEIR PRODUCT.

FOR THE FIRST 16 MONTHS OF OWNERSHIP MY FORD 2004 FREESTAR SEL WAS IN THE SHOP 15 TIMES FOR ELECTRICAL FAILURES. EVEN THE DEALERSHIP TRIED TO GET THE VAN RETURNED UNDER THE LEMON LAW AND FORD REFUSED. I HAD ALSO COMPLAINED ABOUT VIBRATION AT HIGHWAY SPEEDS, AND TOLD ALL WAS NORMAL UNTIL I DEMANDED THEY CHECK THE FRONT BRAKE AND THEN WAS TOLD THEY WERE BAD. AT ABOUT 65,000 MILES MY TRANSMISSION SUDDENLY AND WITHOUT ANY WARNING WENT OUT. I WAS JUST LEAVING THE INTERSECTION AND FORTUNATELY I WAS NOT REAR ENDED. NOW JUST LAST MONTH, DECEMBER 2009 IT WAS DISCOVERED MY RIGHT REAR BRAKE CALIBER HAS BEEN DRAGGING FOR SOME TIME AS THE INSIDE BRAKE PAD WAS WORN DOWN TO THE METAL. LEFT SIDE WAS FINE. *TR

GRINDING NOISE IN REAR PASS SIDE WHEEL. CALIPER FAILED, CAUSED THE PAD TO SLIP AND ATE THROUGH THE ROTOR CAUSING THE WHEEL TO LOCK UP COMPLETELY. TOOK VEHICLE TO FORD DEALER, THEY ADVISED THE WHOLE BRAKE SYSTEM NEEDED TO BE REPLACED, WHICH WE DID. CALIPER, ROTOR, AND PAD REPLACED ON REAR PASS SIDE BRAKE SYSTEM, AND PAD REPLACED ON REAR DRIVER'S SIDE.

DT: CONSUMER SAW AN OIL LEAK UNDER VEHICLE. JIFFY LUBE FOUND A ROCK LODGED BETWEEN OIL PAN AND A PART OF THE FRAME OR SUPPORT MEMBER. OIL PAN WORN THROUGH BECAUSE OF ROCK. JIFFY LUBE WILL NOT REMOVE ROCK BECAUSE THEY SAID IT WOULD DO MORE DAMAGE. MANUFACTURER SAID TO CALL DEALER. *TT

I WAS GOING 35 MPH, MADE A LEFT TURN AND CAME TO A STOP AND THEN THE CAR STALLED. PUT IT IN PARK AND IT STARTED RIGHT UP. TWO DAYS LATER, I REVERSED OUT OF MY GARAGE, WENT FORWARD ABOUT 10 FEET AND CAME TO A STOP, TWO SECONDS LATER THE CAR STALLED. PUT IT IN PARK AND IT STARTED RIGHT UP.

2004 FORD FREESTAR AIR BAG WARNING LIGHT ILLUMINATES ON AND OFF WHILE DRIVING. *MR THE DEALER SUGGESTED THAT THE SYSTEM WAS OPERATING IN ACCORDANCE WITH THE DESIGN INTENT. THE CONSUMER REQUESTED FROM NHTSA A SOLUTION THAT CAN BE IMPLEMENTED PROMPTLY. *SC THE LIGHT ILLUMINATED WHEN THE CONSUMERS WIFE SAT IN THE FRONT PASSENGER SEAT. *JB

DT: BOUGHT 2004 FORD FREESTAR VAN, EVERYTIME PUTS VAN IN DRIVE IT WILL ROLL BACKWARDS IF IT IS AN ON THE SLIGHTEST GRADE AND IT IS AN AUTOMATIC. IF PUT IN REVERES IT ROLLS FORWARD. HAVE NOTIFIED DEALER AND FORD, STATED THIS IS A LIQUID PROBLEM AND WHAT YOU SEE IS WHAT YOU GET-YOU HAVE TO LIVE WITH IT. THERE IS NO WAY TO REPAIR THIS, NOTHING THEY COULD DO. HAVE DRIVEN 2005 AND NOTED THIS DID THE SAME THING.

2004 FORD FREESTAR VAN DEVELOPED A PROBLEM WITH THE AUTOMATIC TRANSMISSION. WHEN THE VEHICLE IS IN DRIVE IT ROLLS BACK AND IN REVERSE IT ROLLS FORWARD.***NO ANSWER REQUIRED***. *MR THE DEALER TOLD THE CONSUMER THERE IS A SEALED GEAR BOX IN THE VEHICLE WHICH DOESN'T HAVE ENOUGH FLUID TO KEEP THE VEHICLE IDLE AT 800 RPMS. *JB

2004 FORD FREESTAR DEVELOPED A PROBLEM WITH THE AUTOMATIC TRANSMISSION; WHEN IN DRIVE THE VEHICLE ROLLS BACKWARDS. *MR *SC ALSO WHILE IN REVERSE THE VEHICLE WILL ROLL FORWARD. SERVICE DEALER STATED THAT THE SEALED GEAR BOX DID NOT HAVE ENOUGH FLUID TO KEEP THE VAN IDLED AT 800 RPMS AND THAT THERE WAS NOTHING FURTHER THEY COULD DO ABOUT THE PROBLEM. *TT

TL*THE CONTACT OWNS A 2004 FORD FREESTAR. THE BRAKES AND ROTORS WERE REPLACED THREE TIMES. THE FRONT END WAS SHAKING AND THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE HUB WAS SQUEALING AND WAS TAKEN TO ANOTHER INDEPENDENT MECHANIC. THE BRAKES WERE REPLACED A SECOND TIME. THE HUB WAS FOUND FAULTY AND NHTSA CAMPAIGN ID NUMBER 04V446000 (WHEELS:CAP/COVER/HUB) WAS DISCOVERED FOR THAT YEAR, MAKE, AND MODEL VEHICLE; HOWEVER, THE MANUFACTURER STATED THAT HER VIN WAS NOT INCLUDED IN THE RECALL. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 13,000 AND CURRENT MILEAGE WAS 36,050.

WAS CLEANING MY 2005 FORD FREESTAR AND PULLED THE LEVER THAT RELEASES THE BACK OF THE BENCH SEAT DIRECTLY BEHIND THE DRIVERS SEAT. THE BACK OF THE SEAT CAME DOWN SO HARD THAT IT CUT THE END OF MY THUMB OFF, INCLUDING THE ENTIRE NAIL. I HAD TO GO TO THE EMERGENCY ROOM FOR TREATMENT AND FOLLOWUP WITH AN ORTHOPEDIC SURGEON. SO FAR, TO MY KNOWLEDGE, NOTHING TO DATE HAS BEEN DONE TO CORRECT THIS.

WHILE DRIVING SLIDING DOOR OPENED AND CLOSED, AND WHEN CLOSING THE REAR WINDOW SHATTERED. *AK

RIGHT REAR BRAKE CALIPER FROZEN AFTER JUST ONE YEAR. *TR