2004 Ford Freestar Complaint Log

MARCH OF 2012 I RECEIVED A RECALL ON MY VAN. I CONTACTED FORD AND WAS TOLD THAT THE PARTS(TORQUE CONVERTER) WERE NOT AVAILABLE AND I WOULD RECEIVE A SECOND LETTER WHEN THEY DO. IT IS NOW NEAR THE END OF JULY AND AFTER SEVERAL PHONE CALLS TO FORD I AS OF YET HAVE NOT RECEIVED ANY INFORMATION ON GETTING THIS FIXED. A FRIEND ALSO HAS A FREESTAR AND HAS ALREADY RECEIVED HER LETTER AND HAS APPOINTMENT TO GET HER'S FIXED AND HAS NO PROBLEMS WITH HER VAN. MINE HAS ALREADY BEEN DIAGNOSED BY AN ASE CERTIFIED MECHANIC THAT THE TORQUE CONVERTER IS GOING AND IS A DANGER TO DRIVE ANYWHERE BUT IN TOWN (5 MILE LONG ISLAND WITH NO HILLS). SEEMS TO ME THAT AFTER SEVERAL PHONE CALLS,FORD WOULD PUT THOSE THAT ARE HAVING PROBLEMS WITH THEIR VEHICLES AT THE TOP OF THEIR LIST AND NOT GO IN WHATEVER ORDER THEY HAVE DEEMED FIT. *TR

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED WHILE TRAVELING 15 MPH THE VEHICLE SUDDENLY STALLED. AS A RESULT THE VEHICLE CRASHED INTO THE VEHICLE DIRECTLY IN FRONT OF IT. A PASSENGER IN THE FRONT VEHICLE SUSTAINED UNKNOWN INJURIES. THE VEHICLE WAS TOWED TO A PRIVATE MECHANIC WHERE THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE ISSUE. THE FAILURE AND CURRENT MILEAGE WAS 115,000.

THE VEHICLE WILL BEGIN TO ACT LIKE IT IS GOING TO STALL AT HIGH SPEEDS OR GOING UP HILL. WE NOTICE IT MORE WHEN WE ACCELERATE REALLY FAST LIKE AN ON RAMP TO THE HIGHWAY, BUT IT ALSO HAPPENS WHEN IT NEEDS THE EXTRA POWER GOING UP HILL. I HAVE TAKEN IT IN AND I WAS TOLD IT WAS WATER GETTING INTO THE PCM CAUSING ELECTRICAL PROBLEMS WITH READ OUTS ON TEMPERATURES AND OTHER THINGS. WE HAVE ALREADY HAD TO GET THE TORQUE CONVERTER REPLACED A FEW YEARS AGO AND I WAS TOLD THAT IT MAY HAVE BEEN TO ISSUES WITH THE PCM. *TR

DROVE VEHICLE TO STORE, WENT IN TO DO SHOPPING CAME OUT TO LEAVE VEHICLE WOULD START BUT WOULDN'T ACCELERATE. TWO DAYS BEFORE INCIDENT IT HAD BEEN RAINING IN GRAND JUNCTION COLORADO. HAD VEHICLE TOWED TO FORD AND WAS TOLD TODAY THAT THE PMC IS FULL OF WATER! IT'S GOING TO COST ME OVER 1500.00 TO FIX THIS! WHAT WOULD OF HAPPENED HAD IT DECIDED TO GO OUT AS I WAS DRIVING DOWN THE ROAD WITH MY TWO KIDS IN THE CAR? OR WHEN RUSHING MY SEVERE ASTHMATIC TO HOSPITAL? *TR

STARTED IN FEB 2012 WITH THE TORQUE CONVERTER - THEN THE PCM WHICH LEAD TO DIFFERENT ELECTRICAL ISSUES - FROM DASH LIGHTS STAYING ON RUNNING THE BATTERY DEAD - A FORD DEALER SAID THE PCM WAS GETTING WET BECAUSE OF A MANUFACTURING ISSUE OR DESIGN FLAW - THERE FIX FROM CORPORATE FORD WAS TO REDIRECT THE WATER AWAY FROM THE PCM BY LAYING DOWN A BEAD OF CHALK ( THAT'S FORDS RAIN KIT SERVICE BULLETIN #TSB-06-14-10 ) - BUT BY THAT TIME I WAS TOLD THE PCM COULD ALREADY BE DAMAGED - HERE IT IS JULY 18 2012 MY FREESTAR IS AGAIN AT A FORD DEALERSHIP - I AM THINKING THE ONLY WAY TO RESOLVE THIS IS TO INCLUDE THE ATTORNEY GENERAL. *TR

TRYING TO PASS SOMEONE ON THE EXPRESSWAY AND IT STARTED TO STALL. EVEN SINCE THEN VAN HAS BEEN HAVING A STALLING TYPE OF ISSUE. JUST IS PAST SUNDAY SUDDENLY STOP IN THE MIDDLE OF TRAFFIC AND HAD TO WAIT A WHILE TO GET THE VAN TO MOVE. AS TO THE RETURN HOME [XXX] ALMOST CRASHED THRU THE GARAGE BECAUSE IT STOP MOVING, AS SHE HIT THE ACCELERATOR WHICH IT APPEAR TO GRASP GEAR CAUSE TRAUMATIC STREET. AS WE TRIED TO LOOK FOR A TROUBLE SHOOTING SOLUTION WE RAN INTO YOUR WEBSITE ABOUT THE RECALL. WE CONTACTED FORD ABOUT IT AND THE SERVICE DEPARTMENT SAID THERE IS NO RECALL AND CAN NOT FIX UNTIL THE LETTERS ARE RECEIVED FROM TO US FROM FORD. THEY SAID THAT WE HAVE TO PAY FOR THE REPAIRS COST AND WHEN THE RECALL LETTER IS OUT THEY CAN REFUND OUR MONEY BACK. ALSO NOTE WE PURCHASE THE VAN IN 2004 AND WE HAVE NOT RECEIVED ANY RECALLS. THE STRANGE PART IS THAT WHEN WE PROVIDE THE VIN, THEY DID NOT MADE US AWARE OF THIS. 2004 FORD TRUCK FREESTAR 2WD 3.9L SFI 6CYL ESTIMATED MILEAGE: 96066 NAME:[XXX] COLOR: TAN VIN:[XXX] NHTSA CAMPAIGN ID NUMBER: 03V457000 NHTSA CAMPAIGN ID NUMBER: 04V446000 NHTSA CAMPAIGN ID NUMBER: 06E056000 NHTSA CAMPAIGN ID NUMBER: 12V006000 NHTSA CAMPAIGN ID NUMBER: 12V006000 PLEASE ADVISE INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WHILE ON THE HIGHWAY, AT ABOUT 35 MPH, MY 2004 FORD FREESTAR DIED. I WAS ABLE TO COAST INTO A SIDE STREET WITHOUT POWER. AFTER ABOUT 10 MINUTES, I WAS ABLE TO RESTART THE VEHICLE, BUT IT RAN ROUGHLY FOR SEVERAL MINUTES AND THEN BEHAVED NORMALLY UNTIL TWO DAYS LATER WHEN THE TRANSMISSION WOULD NOT ENGAGE IN ANY GEAR. I THOUGHT IT WAS A TRANSMISSION PROBLEM. THE VEHICLE WAS TOWED HOME AND THE TOW TRUCK DRIVER SAID IT WAS BEHAVING LIKE THERE WAS A PROBLEM WITH THE COMPUTER. APPARENTLY HE HAS SEEN THIS PROBLEM BEFORE. EXAMINATION OF THE COMPUTER (PCM) AND THE ATTACHMENT PLUG SHOWED SIGNIFICANT WATER ENTRY. WATER ACTUALLY RAN OUT OF THE PLUG AND THERE WAS WATER IN THE PCM ENCLOSURE. AFTER SEVERAL DAYS OF DRYING TIME, THE PCM WAS PUT BACK INTO THE VEHICLE AND THE VEHICLE RAN NORMALLY. FORD HAS ISSUED A TSB THAT COVERS THE PROBLEM OF WATER GETTING INTO THE PCM AND CABLE, SO I AM SURE IT IS A COMMON OCCURRENCE. I BELIEVE THAT IF THE VEHICLE IS ALLOWED TO SET IDLE FOR A NUMBER OF DAYS, THE PCM WILL DRY OUT BY ITSELF AND THEN RUN NORMALLY UNTIL THE NEXT RAIN STORM. NO DOUBT, MANY TRANSMISSIONS HAVE BEEN REPLACED IN ERROR, AND THE PROBLEM REOCCURS WHEN THE PCM AGAIN GETS WET. LOSS OF POWER ON THE HIGHWAY MEANS NO POWER STEERING OR POWER BRAKES, WHICH CAN LEAD TO LOSS OF CONTROL OF THE VEHICLE. THE LOCATION OF THE PCM LENDS ITSELF TO WATER ENTRY AND APPEARS TO ME TO BE A DESIGN DEFECT THAT FORD SHOULD ADDRESS MORE FORCEFULLY THAN JUST TO ISSUE A TECHNICAL SERVICE BULLETIN. *TR

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE PARKED, THE CONTACT NOTICED THAT THE THIRD ROW REAR SEAT WOULD NOT LATCH IN PLACE. THE CONTACT INSPECTED THE VEHICLE AND DISCOVERED THAT THE SEAT ANCHOR IN THE THIRD ROW SEAT WAS CORRODED AND BORE A HOLE INTO THE SEAT ANCHOR. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS WHERE THE TECHNICIAN ADVISED THAT THERE WAS NOT A REPAIR AVAILABLE FOR THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 97,000.

WITHOUT ANY WARNING TRANSMISSION FAILS. I TAKE IT TO A FORD DEALER ,OF COURSE IT IS NOT UNDER THE RECALL. SO I HAD TO REPLACE TRANSMISSION OUT OF POCKET TO A COST OF $3327. *TR

I PURCHASED THIS VEHICLE IN 2009. HAD IT IN THE SHOP 3 TIMES IN THE FIRST YEAR FOR SUSPECTED TRANSMISSION PROBLEMS WHILE UNDER DEALER WARRANTY. EACH TIME I WAS TOLD THERE WAS NO ISSUE AND THE TRANNY WAS STRONG. HAVE HAD ISSUES SINCE THE BEGINNING. DURING A RECENT TRIP TO THE GROCERY STORE THE TRANSMISSION SEEMED TO SLIP OUT OF GEAR WITH TOP SPEEDS REACHING 23 MPH. LUCKILY I WAS ABLE TO MAKE IT HOME. PARKED THE VAN. NEXT MORNING WHEN I WENT TO START IT, IT WOULDN'T EVEN TURN OVER. I PUT A NEW BATTERY IN IT AND IT RAN. CONTINUED TRANSMISSION PROBLEMS. I TOOK IT BACK TO THE FORD DEALER AND WAS TOLD I NEEDED A NEW TRANSMISSION TO THE TUNE OF $3500. THEY DIDN'T EVEN INSPECT IT. I WAS TOLD THERE WAS A RECALL BUT MINE NEEDED MORE THAN THE TORQUE CONVERTER SO I WOULD BE RESPONSIBLE. THIS IS CRAZY. FORD NEEDS TO FIX THESE VANS. I STILL OWE ON THIS VEHICLE. HOW AM I SUPPOSED TO CONTINUE MAKING PAYMENTS AS WELL AS DUMP ANOTHER $3500 INTO THE TRANSMISSION? WHAT IS GOING TO GO OUT NEXT ON IT? *TR

ABS WARNING LIGHT COMES ON AND THEN SOMETIMES IT GOES OUT. IS ABS SYSTEM NOT WORKING PROPERLY OR ELECTRICAL? *TR

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE ABS LIGHT REMAINED ILLUMINATED. THE CONTACT HAD NOT EXPERIENCED A FAILURE WHILE BRAKING, BUT THE LIGHT CONSTANTLY ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC AND THE MECHANIC STATED THAT THE ABS SENSOR FAILED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE FAILURE COULD NOT BE CORRECTED BECAUSE THAT SENSOR WAS NO LONGER AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 81,401.

I BOUGHT THIS VEHICLE 03/28/2011 AND AT THE TIME IT RECORDED A MILEAGE OF APPROXIMATELY 107,000 MILES. TODAY I CHECKED AND MY MILES IS REPORTING OVER 195,000. THIS IS IMPOSSIBLE FOR A JUMP OF OVER 80,000 MILES IN LESS THAN A YEAR AND I HARDLY DRIVE THE VEHICLE. *TR

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE REAR DRIVER'S SEAT BELT DETACHED FROM THE WALL WHILE ATTEMPTING TO BUCKLE IT. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 79,000.

2004 FORD FREESTAR: 18 MONTHS AGO, TRANSMISSION WENT OUT; VAN HAD LESS THAN 100 MILES ON IT. NEW TRANSMISSION PUT IN BUT AGAIN MY TRANSMISSION IS ACTING UP. POWER LOSS IS VERY CLEAR! TODAY, I CALLED THE FORD COMPANY TO ADDRESS MY CONCERN BECAUSE MY VAN AGAIN LOST POWER. TRANSPORTING FOUR CHILDREN ON A DAILY BASIS IN DANGEROUS WINTER TEMPERATURES IS A GREAT REASON FOR CONCERN! A FORD REPRESENTATIVE TOLD ME THAT MY VEHICLE IS PART OF THE "POWER TRAIN TORQUE" RECALL AND CALLED MY LOCAL FORD DEALERSHIPS (1-2 HOURS AWAY) TO SEE IF THEY COULD FIX MY VAN, THEY WERE UNABLE BECAUSE THEY DON'T HAVE THE PARTS IN BUT WOULD HAVE THE PARTS IN (EARLY-MID) SPRING. I ASKED THE REPRESENTATIVE WHAT I SHOULD DO AS I CAN NOT WAIT UNTIL SPRING, SHE ADVISED ME TO NOT HAVE IT FIXED BY AN INDEPENDENT MECHANIC BECAUSE FORD MAY NOT COVER THE COSTS. ALSO, WONDERED IF FORD WOULD BE RESPONSIBLE FOR THE TRANSMISSION COST BASED ON THIS RECALL. "NO"! THIS IS SUPPOSE TO BE A "FAMILY" VEHICLE, WHY DO I HAVE TO PUT MY FAMILY IN DANGER UNTIL SPRING (WHEN THE PART ARRIVES)? I FEEL THAT FORD SHOULD BE RESPONSIBLE FOR THE COST OF MY TRANSMISSION AND THEY SHOULD FIX MY VEHICLE AT THE TIME THAT IT'S DANGEROUS....LIKE NOW (NOT SPRING)! *TT

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHEN STARTING THE VEHICLE, SHE WOULD OCCASIONALLY BECOME LOCKED INSIDE THE VEHICLE OR LOCKED OUT OF THE VEHICLE BY THE ANTI-THEFT SYSTEM. THE VEHICLE WOULD ALSO SPORADICALLY FAIL TO START. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TRANS RECEIVER WAS REPLACED AND THE COMPUTER WAS UPDATED HOWEVER, THE FAILURE PERSISTED. THE CURRENT AND THE FAILURE MILEAGES WERE 135,000.

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE SUDDENLY STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE BUT IT CONTINUED TO STALL. THE FAILURE OCCURRED FOUR DIFFERENT TIMES AFTER RAINY WEATHER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR A DIAGNOSTIC TEST. THE MECHANIC WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

AS I WAS TAKING OFF FROM A RED LIGHT, I NOTICED THAT MY CAR WOULD NOT ACCELERATE. I PULLED TO THE SIDE OF THE ROAD AND TRIED CHANGING GEARS BUT IT STILL WOULD NOT GO. TOOK IT TO THE LOCAL FORD DEALERSHIP AND THEY CHANGED OUT THE TORQUE CONVERTER. SIX MONTHS LATER ON JULY 14TH, IT STARTS DOING THE SAME THING BUT I STILL HAD FIRST GEAR. TOOK IT BACK TO FORD AND THEY SAID THAT IT WAS THE TRANSMISSION THIS TIME. COME TO FIND OUT WHEN THEY CHANGED THE PART THEY DID NOT CHANGE THE FILTER, FLUID, OR BLOW OUT THE LINES. THEY WILL NOT TAKE RESPONSIBILITY FOR THEIR ACTIONS ON THIS. I WILL NEVER BUY ANOTHER FORD OR USE THE FORD PLACE FOR REPAIRS. *TR

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE VEHICLE WOULD STALL WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER AND A COVER WAS PLACED OVER THE COMPUTER TO KEEP WATER FROM GETTING ENTERING AND DAMAGING THE COMPUTER BUT THE REPAIR DID NOT CORRECT THE FAILURE. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE DEALER ADDED SEALANT TO THE COVER THAT WAS PROTECTING THE COMPUTER. THE VIN WAS NOT AVAILABLE. THE CURRENT MILEAGE WAS 103,000 AND THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 03/27/12*LJ THE CONSUMER STATED THE COMPUTER IS LOCATED DIRECTLY UNDER THE WINDSHIELD, ALLOWING WATER TO DRIP ON THE COMPUTER.

WHEN THE VEHICLE IS WET THE SYSTEM SEEMS TO SHORT CIRCUIT ITSELF. IT CAUSES IT TO SHIMMY AND SHAKE AND IT WONT ACCELERATE. WE NOTICED IT SEVERAL TIMES AND TOOK IT IN WHERE WE WERE TOLD IT WAS THE CAMSHAFT SENSOR BUT AFTER HAVING IT REPLACED TWICE IT IS STILL HAVING THE ISSUE. THE CHECK ENGINE LIGHT IS CONTIGUOUSLY ON AND IT BLINKS ERRATICALLY WHEN EVER ANY WATER IS PRESENT. I'VE BEEN TOLD THE SENSOR CAN GO FAULTY DO TO A COIL ISSUE ALLOWING WATER TO LEAK ON THINGS IT SHOULDN'T. *TR

I WAS DRIVING ON THE HIGHWAY AND BEGAN TO EXIT WHEN THE CAR ALERTED TO "CHECK TRACTION." IT STARTED TO MAKE A LOUD NOISE, THEN BEGAN TO DECELERATE AND NO MATTER IF I PRESSED ON THE ACCELERATOR THE CAR BEGAN TO SLOW DOWN UNTIL IT EVENTUALLY STOPPED. I WAS ABLE TO GET MYSELF TO A SAFE AREA BEFORE IT LOST ITS ABILITY TO DRIVE. I HAD IT TOWED AND WAS TOLD BY THE AUTO REPAIR PERSON THAT IT WAS MY TRANSMISSION. *TR

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT WAS DRIVING APPROXIMATELY 45 MPH WHEN THE VEHICLE BEGAN TO JERK VIOLENTLY WITH THE ILLUMINATION OF THE BATTERY AND ENGINE WARNING INDICATORS. THE ENGINE SUDDENLY STALED AND RESTARTED WITH THE CONTINUOUS ILLUMINATION OF THE ENGINE WARNING INDICATOR. THE SIMILAR FAILURE RECURRED AND THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THE POWER TRAIN CONTROL MODULE WOULD NEED TO BE REPLACED AS A RESULT TO WATER LEAKAGE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 151,000. THE VIN WAS UNAVAILABLE.

SON COMMENTED THAT REAR SEAT WAS NOT PROPERLY LATCHED DOWN. INSPECTION SHOWED THAT DRIVER-SIDE REAR SEAT ANCHOR WAS LATCHED TO THE SEAT, BUT THE ANCHOR WAS NO LONGER ATTACHED TO THE VEHICLE BODY. HAD ALSO BEEN NOTICING THAT DURING RIGHT HAND TURNS, DRIVER SIDE REAR WHEEL MAKES LOUD RUBBING SOUND. HAD SON SHIFT WEIGHT TO THE RIGHT (TO PUSH SEAT AWAY FROM LOOSE ANCHOR) AND SOUND STOPPED. *TR

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE VEHICLE SUDDENLY STALLED AND ALL ELECTRICAL SYSTEMS STOPPED FUNCTIONING. THE CONTACT DID NOT TAKE THE VEHICLE TO THE DEALER FOR A DIAGNOSTIC TEST. THE FAILURE MILEAGE WAS 111,000.

WHEN I TURN STEERING WHEEL I HEAR A NOISE LIKE SOMETHING IS LOOSE AND ROLLING AROUND IN THE AIR BAG HOUSING. IS THERE A DANGER OF SOMETHING LOOSE IN THERE ACTING AS A PROJECTILE SHOULD THE AIR BAG DEPLOY? I DON'T WANT TO MESS WITH THIS MYSELF, WHAT SHOULD I DO? *TT

IN JANUARY 2012 AS PER RECALL NOTICE THAT WAS ON CNN NEWS, FORD ADVISED US IN MARCH 2012 THAT OUR 2004 FREESTAR WAS BEING RECALLED FOR A FAULTY TORQUE CONVERTER. IF THIS PART WERE TO FAIL, THE VEHICLE WILL CEASE TO FUNCTION. THE FORD WEBSITE STATES THAT THE PART IS STILL NOT AVAILABLE AND WILL NOT BE UNTIL THE 2ND HALF OF 2012 WHICH WE ARE ALREADY IN. FORD STATES THAT THE VEHICLE WILL NOT LOSE ELECTRICAL FUNCTION SO THAT WE CAN USE OUR DIRECTIONAL SIGNALS AND COAST TO A SAFE STOP. HOW CAN THIS BE POSSIBLE IF YOU ARE DRIVING ON A HIGHWAY AT 70 MPH AND THE VEHICLE SUDDENLY LOSES ALL POWER TO GO FORWARD OR BACKWARDS AND YOU HAPPEN TO BE IN A LANE THAT IS NOT ALONGSIDE A MEDIAN? WE RECEIVED A PHONE CALL A COUPLE OF DAYS AGO TELLING US TO CONTACT OUR LOCAL DEALERSHIP AS THE PART MAY BE AVAILABLE. WHEN WE DID MAKE CONTACT WE WERE TOLD YET AGAIN THAT THE PART IS STILL UNAVAILABLE. I CANNOT FATHOM HOW THIS PART CAN TAKE SO LONG TO BE MANUFACTURED AND SENT TO DEALERSHIPS. DOESN'T THE FORD MOTOR COMPANY VALUE LIFE? I FIND IT INEXCUSABLE FOR THEM TO TAKE SO MUCH TIME TO REMEDY A SITUATION, A SITUATION THAT PUTS MY FAMILIES LIFE IN PERIL EVERYTIME WE TAKE IT OUT ON THE ROAD. THERE IS NOTHING THAT THEY CAN USE AS A DEFENSE WHEN THEY HAVE KNOWN FOR SUCH A LONG TIME THAT THIS PROBLEM HAS EXISTED. LISTENING TO THE PHONE INFORMATION ON THE # THAT FORD LISTS IS UTTERLY RIDICULOUS. THEY TELL YOU NOT TO WORRY, JUST PULL OFF TO THE SIDE OF THE ROAD WHEN YOUR VEHICLE WILL NOT GO IN FORWARD OR REVERSE...BUT IT WILL COAST TO A SAFE STOP...THAT IS IF SOMEONE DOESN'T CRASH INTO YOU AS YOU ARE MAKING THE ATTEMPT TO GET OFF THE ROAD. *JS

ALPR SYSTEM ON TELEPHONE POLES AND POLICE CARS ARE ATTACKING MY VEHICLE. ALREADY DESTROYED MY ABS BRAKE SYSTEM MODULE AND NOW WORKING ON MY STARTER MOTOR, BLOWER MOTOR, SPEED CONTROL AND ETC. SOME ATTACKS CAUSE LOUD BASE DRUM LIKE THUMPING ON MY DASHBOARD. OTHER ATTACKS LOCK MY GEARSHIFT LEVER IN PARK, UNLOCK MY DOORS. STOP MY SPEED CONTROL FROM WORKING, AND ETC. THESE ATTACKS HAVE BEEN ONGOING FOR ABOUT 4 YEARS. ALONG WITH THESE ATTACKS, POLICE CARS FREQUENTLY THREATEN ME WITH HEAD-ON COLLISIONS. THE THUMPING SCARES ME WHEN IT OCCURS IN HEAVY TRAFFIC AND COULD CAUSE AN ACCIDENT. THESE ATTACKS OCCUR IN ALL MODES OF VEHICLE OPERATION AND WHEN PASSING ALPR TELEPHONE POLES AND POLICE CARS.

WITHOUT WARNING AND WHILE ENGINE STILL RUNNING THE TRANSMISSION GAVE OUT. I NOW HAVE NO FORWARD OR REVERSE. COSTING OVER $1700 TO REPAIR, NOT REPLACE THE TRANSMISSION. *TR

WHILE DRIVING AT POSTED HIGHWAY SPEED (65MPH) A FAILURE OCCURRED IN MY FREESTAR MINIVAN. THE ENGINE WAS RUNNING BUT THERE WAS NO POWER TO THE REAR WHEELS. THIS HAPPENED SUDDENLY AND UNEXPECTEDLY ON A BUSY HIGHWAY (ROUTE 17) AND RENDERED MY VAN POWERLESS WITH MY WIFE AND THREE YOUNG CHILDREN ABOARD. THERE WAS NO WARNING THAT THIS WAS GOING TO HAPPEN. LUCKILY SHE WAS ABLE TO GET TO THE SIDE OF THE ROAD AND AVOID ACCIDENT. THE VAN WAS TOWED TO A SERVICE STATION AND AWAITS REPAIR. DOING SOME RESEARCH FOUND THAT THERE HAVE BEEN NUMEROUS COMPLAINTS TO THE NHTSB ABOUT THE TRANSMISSION/TORQUE CONVERTERS ON THESE VEHICLES AND ALSO A CLASS ACTION LAWSUIT FILED WITH NO ADDRESS BY THE NHTSB. THIS REPAIR WILL NO DOUBT COST ME WELL OVER $2000. THE MAIN ISSUE HERE IS THAT THIS DEFECT HAS BEEN KNOWN FOR SOME TIME AND NO CORRECTIVE ACTION HAS BEEN TAKEN. MY FAMILY COULD HAVE BEEN HURT FROM A KNOWN PROBLEM. PLEASE ADDRESS THIS. THANK YOU *TR

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE THIRD ROW SEAT LATCH WOULD NOT LATCH PROPERLY DUE TO CORROSION. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC WHO ADVISED THE CONTACT THAT THE LATCH WOULD HAVE TO BE REPLACED. THE MANUFACTURER WAS CONTACTED AND THEY ADVISED HER THAT THE PART NEEDED FOR THE REPAIR WAS NOT MADE FOR REPLACEMENT. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.

DAUGHTER'S WERE DRIVING 55 MILES AN HOUR WHEN THE TRANSMISSION FAILED / NO POWER IN TRAFFIC. CAR ACTED AS IF IT WAS IN NEUTRAL .TURNED ONTO SIDE STREET TO AVOID BEING REAR ENDED SLID INTO BRUSH AND ROCKS. PAINT SCRATCHES,TOWING,TRANSMISSION REPLACEMENT AND POSSIBLE DEADLY CONDITION ! *TR

CAME OUT FROM WORK, WENT TO START MY FORD FREESTAR, THE CAR TURNED ON BUT COULD NOT MOVE IT. THE WHEELS WOULD TURN, ATTEMPT TO REVERSE OR DRIVE AND NOTHING WOULD HAPPEN. WAS INITIALLY TOLD BY A MECHANIC ABOUT THE TORQUE CONVERTER, THEN HAD TO REPLACE THE TRANSMISSION. *TR

TRANSMISSION FAILED GOING DOWN INTERSTATE AT 65 MPH. *TR

TL - THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE HOOK THAT HELD THE REAR DRIVER SIDE CONVERTIBLE BENCH SEAT IN PLACE WAS COMPLETELY CORRODED. THE CONTACT MENTIONED THAT THE DAMAGE WAS SO SEVERE THAT IT RUSTED THROUGH THE BODY OF THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 137,000. KMJ

MY HUSBAND WAS DRIVING UP THE HILL TO OUR HOUSE WHEN OUR VAN HAD A SUDDEN LOSS OF POWER. HE MANAGED TO GET ON THE SIDE OF THE ROAD AND OUT OF TRAFFIC. NOW THE VAN WILL NOT ENGAGE IN ANY GEAR. IF YOU PUT IT IN DRIVE OR REVERSE AND HIT THE GAS THE ENGINE JUST REVS. WE NEED A NEW TRANSMISSION. *TR

FIRE IN ENGINE. MECHANICAL ASSESSMENT RIGHT NOW IS TRANSMISSION FAILURE. DON'T HAVE SPECIFICS OUTSIDE OF THAT, BUT I SEE TRANSMISSION FAILURES THIS MONTH BY FORD FOR MY VEHICLE, AND I'M NATURALLY CONCERNED. *TR

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT WAS DRIVING 55 MPH WHEN THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER WHO PERFORMED A DIAGNOSTIC WHICH LOCATED THE FAILURE AT THE TRANSMISSION TORQUE CONVERTER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 61,000.

I WAS DRIVING DOWN THE HIGHWAY AT 55 MPH AND MY VAN STARTING CUTTING OUT REALLY BAD AND DIED. I WAS A MILE FROM ANYWHERE I GOT IT TO A SAFE PLACE EVENTUALLY AND THEN COULD NO LONGER START THE VAN. THIS IS THE THIRD TIME THIS HAS HAPPENED AND HAVE HAD TO REPLACE THE COMPUTER ALREADY ONCE. IT WAS RAINING HEAVILY SO I KNOW IT IS THE COMPUTER BECAUSE THE MECHANIC WHO REPLACED THE COMPUTER 3 MONTHS AGO SAID THIS IS A KNOWN PROBLEM WITH THE 2004 FORD FREESTAR. EVERY TIME IT RAINS I HAVE TROUBLE WITH MY CAR. IT WAS RAINING LAST NIGHT SO I KNOW WATER HAS ONCE AGAIN GOTTEN INTO MY COMPUTER. WHEN IS THERE EVER GOING TO BE A RECALL ON THIS. I AM A SINGLE MOM OF 4 KIDS AND FEEL LIKE FORD SHOULD BE HELD RESPONSIBLE FOR THIS VEHICLE. I CAN'T AFFORD TO JUST GO OUT AND BUY A NEW VEHICLE BECAUSE FORD MESSED UP. I HAVE OWNED THIS VEHICLE FOR 4 YEARS NOW AND IT HAS BEEN IN THE SHOP OR BROKE DOWN FOR AT LEAST 2 YEARS OF THIS TIME FOR THE SAME ISSUES. *TR

WHILST DRIVING, ENGINE RPM INCREASED WITH NO VEHICLE ACCELERATION. HAD TO COAST INTO PARKING LOT AND FOUND TRANSMISSION HAD NO FORWARD OR REVERSE MOVEMENT. LUCKILY THERE WAS LIGHT TRAFFIC AND EMERGENCY ACTIONS WERE NOT PRESENT TO REMOVE VEHICLE OFF ROAD SAFELY. *TR

TRAVELING ON THE HIGHWAY IN CONNECTICUIT GOING BACK HOME TO MAINE. LOST ALL POWER ON RTE 84. LUCKILY THERE WAS NO ACCIDENT. WOULD NOT MOVE AT ALL. $850 TOW BACK HOME. TORQUE CONVERTER. VEHICLE HAS NOT BEEN FIXED YET. *TR

PAINT PEELING OFF ROOF AND HOOD ,LOOKS LIKE THEY USED TWO DIFFERENT PRIMERS. *TR

WHILE DRIVING VEHICLE, I LOST ALL POWER TO THE DRIVE TRAIN. ENGINE CONTINUED TO RUN FINE, BUT WOULD NOT MOVE VEHICLE FORWARD OR REVERSE. HAD IT TOWED TO REPAIR SHOP AND WAS ADVISED THAT THE TRANSMISSION HAD FAILED DUE TO BEING FULL OF METAL SHAVINGS FROM THE TORQUE CONVERTER. HAD TO REPLACE COMPLETE TRANSMISSION AT A COST OF $3039.00. SEVERAL MONTHS LATER I GOT A LETTER FROM FORD MOTOR COMPANY ABOUT A PROBLEM WITH THE TORQUE CAUSING THE TRANSMISSION TO FAIL. THEY SAID THEY WOULD SEND MORE INFORMATION LATER. SO FAR I HAVE NO FURTHER INFORMATION FROM FORD. *TR

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE REAR WINDSHIELD UNEXPECTEDLY SHATTERED. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR SHOP AND THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 150,000. THE VIN WAS NOT AVAILABLE.

I AM WRITING ABOUT THIS 12/8/11 INCIDENT TODAY, BECAUSE THIS HAPPENED TO ME AGAIN! ON 3/14/13 (I WILL ENTER A SEPARATE COMPLAINT THE 3/14/13 EVENT IMMEDIATELY AFTER THIS ONE IS REGISTERED). IN BOTH CASES, THE ENTIRE COMPUTER BRAIN HAD TO BE REPLACED, EACH TIME COSTING OVER $1,000. 12/8/11 INCIDENT: WHILE DRIVING, I FOUND THE GAS PEDAL WAS NOT RESPONDING TO ACCELERATION. A SYMBOL LIT UP ON THE DASHBOARD. HAVING EXPERIENCED A TORQUE CONVERTER FAILURE 8 MONTHS BEFORE (SAFERCAR.GOV ODI NO.: 10397445), I WORRIED THAT THIS MIGHT BE TRANSMISSION RELATED AGAIN. I WAS LOSING MOVEMENT, BUT THE ENGINE STILL RAN, AND COASTED INTO A VACANT LOT. WHILE WAITING FOR A TOW, I FOUND THAT I COULD SOMETIMES DRIVE FORWARD OR REVERSE A BIT (A FEW FEET), BUT SOMETIMES I COULD NOT. THE MECHANIC HAD TO REPLACE THE COMPUTER BRAIN. HE BOUGHT THE PART FROM MEDFORD FORD, IN NEW JERSEY. I CAN LOCATE THE EXACT COST OF THE REPAIR AT A LATER TIME, BUT IT WAS APPROXIMATELY $1,000. I HAD NO SIGNIFICANT SYMPTOMS AHEAD OF TIME, WHICH WOULD LEAD ME TO BELIEVE THAT I WAS ABOUT TO BREAK DOWN. I HAVE TOTALLY BROKEN DOWN 5 TIMES IN THIS VEHICLE, EACH FOR MAJOR REPAIRS. *TR

PURCHASED USED VEHICLE FROM MARSHALL USED CARS IN SACRAMENTO, CA, WHERE RESIDE CURRENTLY. PURCHASED 05/2011, PAID FULL NO LOAN AT TIME OF PURCHASE. PURCHASED ADD. EXT. WARRANTY WHICH WAS 6MONTHS. FROM THE DOS TIL PRESENT DATE; I HAVE PAID, AND WAS MISLEAD IN ALL THE INSURANCE COVERING MAJOR DEFECTS, OWNER(ME) HAD CAME OUT OF POCKET PAYING FOR SERVICE TO FIX WARRANTY PARTS. NOW THIS IS THE CURRENT AND SERIOUS ISSUE. I AM DISABLED, I HAVE A DISABLE CHILD. MY VEHICLE WAS REPORTED UNDER VIN TO FORD CORPORATE TO NOTATE FOR SERVICE TO BE CHECK AND WORKED ON AT LOCAL FORD DEALER. COMPLAINED ABOUT MULTIPLE (4) ISSUES. DEALERSHIP MISLEAD ME, AND DID NOT PERFORM WORK. ONLY WORK THEY DID WAS REPLACE 1 RECALL 10/12. AFTER RECALL SERVICE I (OWNER) RECALL MANUFAC. MADE CLAIM, AGAIN AND THEN WENT TO DEALER. I WAS TURNED AWAY...AND TOLD TO DO NORMAL MAINTENANCE BEFORE PUTTING A SERVICE CLAIM IN. THIS IS A PROBLEM. I AM NOT IGNORANT TO THE ANATOMY OF A VEHICLE. I AM VERY LITERATE ON UNDERSTANDING VEHICLE OPERATIONS AS WELL AS MAINTAINING MAINTENANCE. I CAN SAY THIS BECAUSE I BELIEVE I SHOULD BE AWARE OF EVERY ISSUE SO I WONT HAVE A DISABLED VEHICLE. VEHICLE MILEAGE APPLIED FROM THE DATE RECALL REPLACED 5800 WITHIN THE TIME TIL I MADE ANOTHER CLAIM IN OCT 2013. TOOK VEHICLE IN, TOLD TO CHECK EVERYTHING. DID. BROUGHT VEHICLE BACK AND VEHICLE WAS IN SERVICE DEPT FOR WEEK WHICH ROLLED OVER TO NOV 1, 2013. VEHICLE WAS DX AND FOUND TO BE THE SAME THING I MADE A CLAIM ABOUT. VEHICLE HAS A DEFECTED RECALL PART. PART WAS NOT REPLACED. AND OWNER IS NOW LEFT WITH A DEFECT RECALL PART, PLUS MORE DAMAGE ON OTHER PARTS RELATED TO TORQUE CONVERTER, FUEL LINE, 3RD BENCH, FRONT R-WHEEL HUB. I HAVE MULTIPLE HEALTH APPTS TO MAINTAIN FOR ME AND MY CHILD'S DISABILITY. MY CHILDREN NEED TO GET TO SCHOOL, AND I MISSED LEGAL APPT DATES FROM COURT. *TR

UPON OPENING THE FOLDING THIRD ROW SEAT, THE BOTTOM LATCH FAILED TO ENGAGE WITH THE SEAT. FURTHER INSPECTION SHOWED THAT THE ENTIRE LATCH PANEL HAD RUSTED AWAY FROM THE BODY OF THE CAR AND WAS SITTING IN THE WHEEL WELL. THERE IS NOW A HOLE IN THE SIDE OF THE VAN AND THE THIRD ROW SEAT IS UNUSABLE. AT 7 YEARS OLD, THIS LEVEL OF RUST IS VERY PREMATURE. *TR

MY WIFE STARTED THE VEHICLE UP AND PUT IT IN DRIVE. AS SHE PULLED INTO TRAFFIC THE VEHICLE LOST ALL FORWARD MOMENTUM WHILE THE ENGINE RPM'S ACCELLERATED TO THE POINT IT CAUSED THE ENGINE TO STALL. MY WIFE WAS ON AN INCLINE WHEN THIS HAPPENED. SHE PUT ON THE BRAKE AND RESTARTED THE ENGINE, IT STARTED FINE AND SOUNDED NORMAL UNTIL SHE PUT THE ENGINE INTO DRIVE. THE MOTOR REVED UP AND THERE WAS NO FORWARD MOMENTUM. THE MOTOR STALLED ONCE AGAIN. SHE STARTED THE VEHICLE AGAIN AND PUT THE TRANSMISSION INTO LOW GEAR AND WAS ABLE TO DRIVE IT ONE BLOCK TO A FORD DEALERSHIP PARKING LOT. THIS ALL HAPPENED WITH NO PROIR WARNIG OF FAILURE. SHE DROVE THE VAN TO WORK A FEW HOURS EARLIER WITH NO INDICATIONS OF IMENENT FAILURE. AFTER RESEARCHING THE INTERNET, I FOUND SEVERAL HUNDREDS OF OTHER 2004/2005 FREESTAR OWNERS THAT HAVE THE SAME SYSTEMATICAL FAILURE OF THE TORQUE CONVERTER. THIS SEEMS TO BE AN ONGOING ISSUE WITH THIS MAKE/MODEL AND SHOULD BE RECALLED BEFORE SOMEONE IS HURT OR KILLED FROM AN ACCIDENT CUSED BY IMMEDIATE LOSS OF FORWARD MOMENTUM DUE TO A FAILED TORQUE CONVERTER/TRANSMISSION. *TR

THE TORQUE CONVERTER WENT OUT WITHOUT ANY KIND OF NOTICE, NO NOISE , NO SLIPPAGE. IT WAS PULLING IT SELF REAL GOOD THEN JUST QUIT. IN THE LONG RUN OF GETTING IT FIXED, IT COSTS US ALMOST $2000.00. THE TRANSMISSION PUMP WENT OUT AT THE SAME TIME CAUSING OTHER PROBLEMS, HENCE, REBUILDING THE WHOLE TRANSMISSION. HEARD THAT FORD NEW ABOUT THE PROBLEM AND DIDN'T WANT TO FIX IT CAUSE IT IS A HIGH DOLLAR REPAIR MAKING THEM MONEY. *TR

TL* THE CONTACT OWNS 2004 FORD FREESTAR. THE CONTACT RECEIVED NHTSA CAMPAIGN ID NUMBER: 12V006000 (POWER TRAIN: AUTOMATIC TRANSMISSION: TORQUE CONVERTER). THE CONTACT STATED THAT THE RECALL EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR AND CAUSED FUMES TO RELEASE FROM THE TORQUE CONVERTER. THE CONTACT ALSO HEARD NOISES BEING RELEASING FROM THE VEHICLE. THE CONTACT ALSO STATED THAT THE FAILURE RECURRED FOR THE LAST SIX MONTHS. THE VEHICLE WAS TAKEN TO LOCAL A MECHANIC AND THE MECHANIC STATED THAT THE FUMES WERE EMITTED FROM THE TORQUE CONVERTER. THE APPROXIMATE FAILURE MILEAGE WAS 117,000 AND THE CURRENT MILEAGE WAS 127,000.

DRIVING ON FREEWAY AT 60MPH THE VAN JUST STOPPED ACCELERATING, THE RPM ACTED CRAZY. WE PULLED TOO SIDE OF ROAD AND WOULD NOT MOVE IN ANY GEAR. I HAVE HAD ROUTINE OIL CHANGES AND MAINTENANCE, THERE WAS NO SIGNS OR WARNING OF ANY TRANSMISSION PROBLEMS. VEHICLE TOWED. I HAVE BEEN TOLD MY VAN NEEDS NEW TRANSMISSION. *TR