2011 Ford Fusion Complaint Log

FIRST TIME IT HAPPENED I WAS DRIVING THROUGH A PARKING LOT TO THE EXIT AND MY CAR'S STEERING SUDDENLY BECAME VERY TIGHT - I COULD NOT STEER IT, THE WARNING CHIMES TURNED ON, AND A WARNING STATEMENT APPEARED ON MY DASHBOARD REGARDING MY POWER STEERING. I STOPPED THE CAR. TURNED IT OFF AND THEN TURNED IT ON AND IT RETURNED TO NORMAL. SECOND TIME I WAS BACKING OUT OF A PARKING SPOT AND THE SAME THING HAPPENED THE STEER SUDDENLY BECAME VERY TIGHT - I COULD NOT STEER IT, THE WARNING CHIMES TURNED ON, AND A WARNING STATEMENT APPEARED ON MY DASHBOARD REGARDING MY POWER STEERING. I TURNED THE CAR OFF AND THEN BACK ON AND IT WENT AWAY. I TOOK THE CAR TO THE FORD DEALERSHIP THAT I PURCHASED IT FROM THEY DIAGNOSED THE CAR AND TOLD ME MY STEERING GEAR ASSEMBLY NEEDED REPLACED. SINCE THIS IS A SAFETY ISSUE AND I WAS AFRAID IT WOULD HAPPEN AT HIGHER SPEEDS I REPAIRED THE CAR (I WAS NO LONGER UNDER WARRANTY). I GOOGLED THIS ISSUE AND IT APPEARS THIS IS HAPPENING A LOT TO OTHERS. *TR

I WAS ENTERING A HIGHWAY DURING RUSH HOUR AND GOING ABOUT 10 MPH AND THE POWER STEERING ASSIST FAULT LIGHT CAME ON. SINCE I WAS STUCK IN TRAFFIC I WAS FORCED TO ENTER THE HIGHWAY FOR ABOUT 1/2 MILE WITH NO CONTROL OVER MY STEERING. I EXITED THE HIGHWAY, TURNED OFF THE CAR FOR ABOUT 10 MIN AND RESTARTED. THE LIGHT WENT OFF AND POWER STEERING RETURNED. FROM READING OTHER POSTS, THIS SOUND LIKE I'M NOT THE ONLY ONE THIS HAS HAPPENED TO. NO POWER STEERING ON A BUSY TEXAS HIGHWAY DURING RUSH HOUR IS PRETTY SCARY. *TR

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE POWER STEERING ASSIST FAULT WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL AND THE POWER STEERING FAILED. THE VEHICLE RESUMED NORMAL OPERATION AFTER IT WAS RESTARTED. THE VEHICLE WAS TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 84,000.

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING AT LOW SPEEDS, THE STEERING WHEEL SEIZED AND THE BATTERY WARNING INDICATOR ILLUMINATED. THE FAILURE RECURRED NUMEROUS TIMES. THE CONTACT STATED THAT THE HEATED SEATS FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER NUMEROUS TIMES WHERE THE FAILURE WAS NOT DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 78,000.

STEERING FEELS VERY LOOSE. WHEN I HIT THE BRAKES MY CAR STEERING FEELS VERY LOOSE. *TR

DRIVING ALONG. COMPLETE LOSS OF POWER STEERING. THE DASHBOARD TELLS ME "SERVICE ADVANCE TRACK." I TURNED THE CAR ON AND OFF AND THE NORMAL STEERING RESUMES. THIS HAS BEEN GOING ON FOR A FEW WEEKS. NOW, POWER STEERING IS COMPLETELY SHOT. *TR

DRIVING DOWN THE ROAD (CURVY) HEARD WARNING CHIME AND ELECTRICAL POWER STEERING ASSIST FAILURE SHOWED UP ON DASH READ OUT. VERY HARD TO STEER. TURNED ENGINE OFF AND IT RESET. HAPPENED 3 TIMES. TOOK CAR TO DEALER THEY REPLACED GEAR ASSY. NOT COVERED BY WARRANTY COST $1454.24. *TR

I WAS DRIVING ON THE FREEWAY WITH MY 5 YR OLD SON IN THE CAR AND SUDDENLY OUT OF NOWHERE MY POWER STEERING JUST STOPPED WORKING AND SAID SERVICE POWER STEERING NOW, I'VE NEVER IN MY LIFE HAD A POWER STEERING ISSUE THIS SOON ON ANY CAR AND I KNOW FOR HAS RECALLS ON OTHER MODELS FOR POWER STEERING SO I'M WONDERING IF IT'S RELATED. *TR

STARTED MY CAR AND NOTICED ERROR MESSAGE ON DASH: POWER STEERING ASSIST FAULT. I TRIED TO TURN THE WHEEL AND, SURE ENOUGH, I HAD NO POWER STEERING. AFTER A FEW MOMENTS OF CONFUSION I TURNED THE CAR OFF AND THEN STARTED IT BACK UP. THE ERROR WAS GONE AND MY POWER STEERING HAD RETURNED. I BORROWED MY GIRLFRIEND?S CAR AND DID NOT DRIVE MINE BECAUSE I WAS GOING TO BE GETTING ON THE INTERSTATE. I TOOK THE CAR TO THE DEALER THE NEXT DAY. THEY FOUND NO ERROR CODE SAVED IN THE COMPUTER AND WERE UNABLE TO REPRODUCE THE PROBLEM. THE SERVICE REP SAID THEY WERE AWARE OF THIS PROBLEM AND THAT FORD WAS PERFORMING A 2-STEP TROUBLESHOOTING PROCESS. STEP 1 CONSISTED OF THE TESTS THEY PERFORMED THAT DAY (?PINPOINT TEST B FOR CTC C200C FROM PSCM?). STEP 2 (IF PROBLEM RECURRED) WOULD CONSIST OF INSTALLING A ?NEW GEAR? INSIDE THE RACK AND PINION STEERING SYSTEM. I TOLD THE SERVICE REP THAT CONSENSUS ON ABOUTAUTOMOBILE.COM SITE SUGGESTS THE PROBLEM IS IN THE EPAS (ELECTRONIC POWER-ASSIST STEERING) CHIP WHICH IS EMBEDDED INSIDE THE RACK AND PINION SYSTEM ? WHICH CAN ONLY BE REPAIRED BY REPLACING THE ENTIRE SYSTEM (~$2000). SO I ASKED WHAT ?STEP 2? (INSTALLING A NEW GEAR INSIDE STEERING) WOULD ACHIEVE. THEY HAD NO EXPLANATION OTHER THAN ?FORD THINKS MAYBE A FAULTY GEAR IS CAUSING THE ERROR?. MY SUSPICION IS THE GEAR REPLACEMENT WILL CHANGE THE NON-POWER STEERING GEAR RATIO TO MAKE IT EASIER TO STEER IN THE EVENT OF A REPEAT FAILURE. I TOLD HIM THIS ?POSSIBLE FIX? (NEW GEAR) LEAVES ME WITH LITTLE FAITH IN DRIVING MY CAR. WITH SO MANY REPORTS OF OTHER?S HAVING THIS HAPPEN TO THEIR FUSION WHILE DRIVING, AND FORD HAVING NO CERTAINTY ABOUT INSTALLING THIS NEW GEAR BEING A DEFINITIVE RESOLUTION, HOW AM I TO TRUST THIS WON'T HAPPEN AGAIN WHILE I'M DRIVING? AND AM I REALLY SUPPOSED TO JUST WAIT UNTIL IT DOES HAPPEN AGAIN? AND JUST HOPE (PRAY!) THAT IT'S NOT AT A CRITICAL MOMENT? *TR

BOUGHT CAR, USED 2 WEEKS AGO. DRIVING STRAIGHT AT APPROXIMATELY 30 MPH AND THE POWER STEERING ASSIST WARNING LIGHT CAME ON. THE CAR WAS VERY DIFFICULT TO STEER. HAD TO SLOW WAY DOWN AND TURN CAR WITH BOTH HANDS TUGGING ON THE STEERING WHEEL AND BRING IT INTO A PARKING LOT. TURNED MOTOR OFF AND WAITED A MINUTE OR SO AS INSTRUCTED IN THE MANUAL. STARTED CAR AGAIN AND THE POWER STEERING WORKED. THE SAME THING HAPPENED THE NEXT DAY WHILE TRAVELING AT APPROXIMATELY 50MPH. REPEATED MANEUVER AND PULLED ONTO SHOULDER OF THE ROAD. WILL RETURN TO DEALER AS IT IS UNDER WARRANTY. HAD A 2009 FUSION AND LOVED IT. *TR

THE CAR WAS DIAGNOSED AS NEEDING A NEW RACK AND PINION. CAR MAKES LOUD NOISES WHEN TURNING, STOPPING, AND HITTING SMALL BUMPS. POSSIBILITY OF POWER STEERING FAILURE WHICH CAN LEAD TO CRASH. *TR

WHEN I FIRST STARTED MY CAR, I NOTICE THE CHIMES GOING OFF LETTING ME KNOW IT WAS AN ERROR OR WARNING. I NOTICED IN THE DASH IT READ POWER STEERING ASSIST FAULT. I NOTICED THE STEERING WHEEL WAS VERY HARD TO TURN. I IMMEDIATELY TURNED OFF THE CAR AND RESTARTED AND THE MESSAGE WENT AWAY. THE VERY NEXT MORNING THE EXACT SAME THING HAPPENED. SO FOUR DAYS LATER IT HAPPENED ONLY TO FIND OUT ME RESTARTING WOULD NOT MAKE THE MESSAGE GO AWAY. SO NOW I AM WITHOUT POWER STEERING AND I HAVE READ SO MANY COMPLAINTS OF THE SAME AND NOTHING IS BEING DONE TO CORRECT THE ISSUE. NOTHING WILL HAPPEN UNLESS SOMEONE GETS HURT OR GOD FORBID KILLED. ITS TOO LATE THEN. FORD DOES NOT WANT TO BE RESPONSIBLE. *TR

I BOUGHT A USED 2011 FORD FUSION SEL AND 58 DAYS LATER THE POWER STEERING WENT OUT AS I WAS BACKING OUT OF THE DRIVEWAY. IT CURRENTLY HAS 24,000 MILES ON IT AND IS IN EXCELLENT CONDITION. I WAS LUCKY THAT I WAS CLOSE TO HOME AND MY WIFE WASN'T DRIVING IT BECAUSE I HAD TO MUSCLE IT BACK ONTO THE DRIVEWAY, AS THE STEERING WAS VERY STIFF. I TOOK IT TO THE DEALER AND THEY WANT TO REPLACE A PART ( I'LL FIND OUT TOMORROW WHAT PART IT IS) BUT THEY DID SAY IT COULD COST ABOUT $1600. THIS SEEMS TO BE A COMMON PROBLEM WITH THE FUSIONS AND A POTENTIALLY DANGEROUS ONE. IF THE POWER STEERING GOES OUT AT HIGH SPEEDS DRIVEN BY A SMALL PERSON IT IS A DISASTER IN THE MAKING. PLEASE HELP RESOLVE THIS PROBLEM! *TR

I OWN A 2011 FORD FUSION. WHILE TAKING MY CHILD TO A BIRTHDAY PARTY WE NOTICED SURGES IN POWER AT NO PREVIOUS INCLINATION OF A PROBLEM. TWO DAYS LATER I NOTICED THE SAME SURGE IN POWER AS IF THE CAR WANTED TO SPEED UP AND SLOW DOWN ON ITS OWN. THE PROBLEM PROGRESSED A FEW DAYS LATER TO SURGES IN POWER AND ALSO MY CAR THEN COMPLETELY DIED AT A RED LIGHT. IT IS NOW FOUR DAYS LATER AND THE PROBLEM HAS RAPIDLY INCREASED TO A PROBLEM OF DYING WHILE DRIVING DOWN THE ROAD AND DYING WHILE IDLING SITTING IN THE DRIVE WAY. THIS IS A SERIOUS SAFETY ISSUE, A CAR SHOULD NOT ACCELERATE AND DECELERATE OR COMPLETELY DIE WHILE DRIVING DOWN THE ROAD. I COULD POSSIBLY SEE A SERIOUS ISSUE OR ACCIDENT OCCURRING BECAUSE OF THIS PROBLEM. I HAVE RESEARCHED ISSUES WITH MY MODEL OF CAR AND HAVE SEEN SEVERAL PEOPLE HAVE THE SAME ISSUE AND SHARE MY CONCERN. *TR

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE SERVICE POWER STEERING LIGHT ILLUMINATED AND IT WAS VERY DIFFICULT TO STEER THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 63,000.

SUDDEN LOSS OF POWER STEERING WHILE STOPPED IN TRAFFIC..RESOLVED ON RESTART...3RD SUCH INCIDENT OVER THE LAST SEVERAL MONTHS...OTHER INCIDENTS OF POWER STEERING LOSS HAVE OCCURRED WHILE AT FREEWAY SPEEDS AND ALSO WHILE WAITING AT STOP LIGHTS...RESOLVES ON RESTART...RESTARTS AT LESS THAN 30 SECONDS AFTER THE FAILURES WILL NOT SET TROUBLE CODES, SO THAT DIAGNOSIS IS NOT POSSIBLE... *JS

WHILE DRIVING HOME FROM WORK ON A 35 MPH ROADWAY MY POWER STEERING QUIT. THE POWER STEERING WAS NO LONGER AVAILABLE. I HAD TO UTILIZE TWO HANDS AND AGGRESSIVELY TURN THE STEERING WHEEL INORDER TO TURN. I HAD AN EXTREMELY DIFFICULT TIME TURNING THE STEERING WHEEL AND MAKING A TURN. LEFT CAR ON SIDE OF ROADWAY UNTIL A TOW TRUCK TOOK IT AWAY. *TR

ABOUT A MONTH AGO THE POWER STEERING WENT OUT COMPLETELY AND HASN'T COME BACK. IT IS DIFFICULT TO DRIVE AND STEER. AFRAID TO DRIVE IT FOR FEAR OF CRASHING IF ANYTHING ELSE GOES WRONG WHILE ON THE HIGHWAY. I RECEIVED THE "CUSTOMER SATISFACTION PROGRAM" RECALL FOR THE THROTTLE BODY - WHICH DID NOT FIX THE STEERING PROBLEM. IN ADDITION TO THIS SITE, IF YOU GOOGLE THIS ISSUE YOU CAN FIND NUMEROUS COMPLAINTS FOR THE SAME PROBLEM. I CONTACTED FORD AND WAS TOLD THEY DO NOT HAVE ANY ISSUES WITH THIS CAR, COMPLAINTS OR RECALLS FOR STEERING PROBLEMS. THEY ARE NOT ACCEPTING RESPONSIBILITY. BASED ON THE STAGGERING AMOUNT OF COMPLAINTS IT IS OBVIOUSLY A MANUFACTURER'S DEFECT AND I DON'T FEEL I SHOULD PAY FOR THE REPAIRS. *TR

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 25 MPH, THE VEHICLE EXPERIENCED A LOSS OF POWER; HOWEVER, IT STILL HAD SOME ELECTRICAL FUNCTION. PRIOR TO THE FAILURE, THE VEHICLE WAS REMEDIED UNDER FORD'S CUSTOMER SATISFACTION PROGRAM 13N03, BUT THE FAILURE RECURRED. THE THROTTLE BODY WAS REPLACED AND THE VEHICLE WAS REPROGRAMMED THREE TIMES. THE FAILURE OCCURRED SEVEN TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 38,500.

I WAS DRIVING ON THE 95 FREEWAY IN LAS VEGAS, NEVADA MY 2011 FORD FUSION STARTED JERKING AND IDLING DOWN LIKE IT WAS GOING TO SHUT OFF, BUT THE CAR CONTINUED TO RUN I GET 4-5 MINUTES INTO MY DRIVE AT 65 MPH AND THE CAR SHUT DOWN. I DIDN'T REALIZE THE POWER TO THE VEHICLE WAS GONE AT FIRST. CARS ARE FLYING BESIDE ME, AND BEHIND ME ON THE HIGHWAY I'M TERRIFIED THAT I'M GOING TO GET KILLED OR SERIOUSLY INJURED IN A ACCIDENT. I COAST OVER TO THE SIDE OF THE HIGHWAY PUT THE CAR IN PARK. I HAD PREVIOUSLY TAKEN MY CAR TO FORD AND THEY KEEP TELLING ME THEY COULD NOT DUPLICATE THE PROBLEM SO THEY KEEP SENDING ME AWAY. THEY REPLACED THE THROTTLE BODY IN SEPTEMBER 2013 AND THE CAR WAS FINE UNTIL FEBRUARY THIS YEAR NOW MY CAR IS BACK AT FORD I TOLD THEM I WAS NOT TAKING THAT CAR BECAUSE NOW I HAVE A SAFETY ISSUE. I CALLED THE FORD REGIONAL CUSTOMER RELATIONSHIP CENTER I HAVE A CASE NUMBER, BUT FEEL I'M NOT GETTING RESULTS. I WAS TOLD BY THE SERVICE TECH AT FORD YESTERDAY 6/17 THAT HE HAS NO IDEA WHAT'S WRONG WITH MY CAR THEY CANNOT FIGURE IT OUT. HE SAID THEY CHECK THE TRAN AND IT ALL CHECKOUT FINE. PLEASE HELP I DON'T WANT TO DIE BY THE HAND OF FORD I WANT TO SEE MY GRANDKIDS GROW UP. I HAVE THEM IN MY CAR ALL THE TIME I'M AFRAID TO PUT THEM IN THAT CAR NOW. *TR

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 40 MPH, THE POWER STEERING FAILED AND THE POWER STEERING FAULT WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT EXPERIENCED DIFFICULTY TURNING THE STEERING WHEEL. THE FAILURE RECURRED MULTIPLE TIMES. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.

THE FIRST INCIDENT WAS AT WORK AROUND THE BEGINNING OF JUNE 2014, I TURNED ON THE CAR TO LEAVE AND THE "POWER STEERING ASSIST FAULT" MESSAGE CAME UP AND I HAD NO POWER STEERING. I TURNED THE CAR OFF AND THEN BACK ON AGAIN AND EVERYTHING WORKED. I MENTIONED IT TO THE DEALER AND I WAS TOLD NOT TO WORRY ABOUT IT. IT HAPPENED ABOUT 5 MORE TIMES OVER THE NEXT TWO MONTHS WHILE AT HOME AND WORK. IT WOULD HAPPEN WHEN I WOULD FIRST TURN ON THE CAR, I WOULD SHUT THE CAR OFF AND THEN RESTART THE CAR. THIS LAST TIME, AUGUST 8, 2014 I WAS AT HOME AND TURNED ON THE CAR, I RECEIVED THE "POWER STEERING ASSIST FAULT" MESSAGE AGAIN. I TURNED MY CAR OFF AND THEN BACK ON AND IT DID NOT RESET THIS TIME. I TRIED TO RESTART MY CAR 4 TIMES AND IT DIDN'T FIX THE PROBLEM. I CALLED THE DEALER AND I WAS TOLD TO DISCONNECT MY BATTERY AND THAT MIGHT HELP RESET IT. THIS ALSO DID NOT WORK. I HAD MY CAR TOWED IN TO THE DEALER AND I AM NOW BEING TOLD THAT I MIGHT NEED TO HAVE THE POWER STEERING GEAR BOX REPLACED AND THIS WILL BE EXPENSIVE. I KNOW THERE ARE MANY OTHER MODELS OF FORD CARS IN MY YEAR THAT ARE HAVING THIS PROBLEM AND I AM BEING TOLD BY THE DEALER THAT IT IS NOT RELATED. WE WILL SEE HOW MUCH FORD HELPS WITH OR NOT. *TR

FORD REPLACED THE THROTTLE BODY. AS THIS BEING THE 2ND THROTTLE BODY REPLACEMENT IN 6 MONTHS. MY CAR IS NOW LUNGING FORWARD DANGEROUSLY I AM AFRAID OF DRIVING IT. STILL STALL ON THE HIGHWAY. AND MY AVG MILES PER GALLON HAVE PLUNGED FROM 29.9 TO 20.1. I ONLY DRIVE FORD TOUGH. BUT NOW I THINK ITS " FORD THE WEAK" AND PAYING FOR A PIECE OF CRAPPLE AT 400 A MONTH FOR 6 YEARS I NO JOKE. DEAR FORD I PUT MY LIFE IN YOUR HANDS. ID RATHER LIVE WITH BAD CREDIT THAN BE KILLED BY A CAR THATS FAILING. *TR

STARTED MY CAR STEERING WHEEL WAS VERY STIFF NO POWER STEERING TURNED CAR OFF AND BACK ON POWER STEERING WORKED. JUNE 20, 5 TIMES THIS HAPPENED WHILE DRIVING STEERING JUST WENT OUT. GOT OFF ROAD RESTARTED CAR HAD POWER STEERING. TODAY JULY 8 POWER STEERING WENT OUT WOULD NOT RESET WHEN TURNING CAR OFF AND ON HAVE NO POWER STEERING AT ALL NOW. *JS

ALL REAR LIGHT BULBS HAVE BEEN MELTED INTO SOCKET AFTER BEING REPLACED 3 MONTHS AGO. NOW NEW SO LET'S HAVE TO BE PURCHASED. A FIRE COULD'VE EASILY STARTED FROM THIS. WHAT DEFECT DOES 2011 FORD FUSIONS HAVE THAT CAUSE THIS TO HAPPEN. *TR

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 75 MPH, THE POWER STEERING WARNING INDICATOR ILLUMINATED AND THE POWER STEERING FAILED. THE VEHICLE WAS RESTARTED AND THE FAILURE RECURRED. THE DEALER STATED THAT THE RACK AND PINION AND THE POWER ASSIST PUMP NEEDED TO BE REPLACED. IN ADDITION, THE COMPUTER SYSTEM NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V232000 (STEERING) AND NHTSA ACTION NUMBER: PE14030 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 107,000.

WHILE DRIVING AT VARIOUS SPEEDS THE CAR SUDDENLY FAILS TO ACCELERATE. THIS IS ACCOMPANIED BY THE WRENCH LIGHT AND THE ENGINE LIGHT. THE ENGINE LIGHT DIAGNOSTIC CODE SAYS THROTTLE SENSOR. WHEN IT HAPPENS THE CAR APPEARS TO STALL OUT AND WILL NOT ACCELERATE BUT WILL COAST. THE ENGINE IS THEN TURNED OFF THEN BACK ON AND WILL DRIVE NORMALLY AGAIN. IT HAPPENS VERY SPORADICALLY. IT'S VERY DANGEROUS TO LOSE THE ABILITY TO ACCELERATE ESPECIALLY WHEN MAKING A TURN OR DRIVING IN A LANE WITHOUT A SHOULDER TO PULL OVER. FROM READING OTHER POSTS I'M QUITE CERTAIN IT IS A DEFECTIVE THROTTLE BODY AND BELIEVE THIS PART NEEDS TO BE RECALLED. LIVES ARE AT RISK! *TR

POWER STEERING ASSIST FAULTS OUT. HAVE TO TURN THE CAR OFF AND TURN BACK ON. VERY DANGEROUS. HAS HAPPENED 3 TIMES NOW. *TR

WAS WAITING TO TURN IN MY APARTMENT COMPLEX, PUSHED ON THE GAS, RPM'S SHOT UP TO OVER 1500 AND CAR WOULD NOT MOVE, THEN IT SLAMMED INTO GEAR AND TOOK OFF WITH WHEELS SQUEALING. SOUNDED LIKE SOMETHING WAS THEN BEING DRAGGED UNDER CAR. STOPPED AND LOOKED BUT NOTHING, PUT IN GEAR TO DRIVE TO PARKING SPOT AND SAME THING, DIDN'T MOVE, RPM'S UP TO 1500 AND THEN SLAMMED INTO DRIVE. DID MAKE IT TO THE PARKING STALL WHERE IT THEN WOULD NOT MOVE AT ALL WHEN PUT IN REVERSE AND THEN INTO DRIVE. VEHICLE HAD TO BE TOWED TO DEALERSHIP. SEEMS TO BE A RE-OCCURRING ISSUE WITH ALL THE OTHER COMPLAINTS THAT I HAVE SEEN. NO WARNING LIGHTS CAME ON AT ALL. DEFINITELY A TRANSMISSION/TRANSFER CASE PROBLEM, WHICH I HAVE READ IS COMMON FOR THIS YEAR. THIS CAR WAS BOUGHT USED WITH 22,785 MILES ON IT AND HAVE ONLY HAD IT 4 MONTHS AND PUT 5744 MILES ON IT. SOMETHING DEFINITELY NEEDS TO BE LOOKED INTO, A VEHICLE WITH 28,529 MILES ON IT, NO LONGER COVERED UNDER THE MANUFACTURERS WARRANTY AND I NEED TO HAVE A NEW TRANSMISSION?? SOMETHING IS WRONG HERE. THANK GOODNESS I BOUGHT THE EXTENDED WARRANTY! *TR

WHILE DRIVING ALONG THE HIGHWAY MY GAUGES ON THE INSTRUMENT PANEL WENT OUT MOMENTARILY, AND THEN CAME BACK ON WITH THE MESSAGE "SERVICE ADVANCETRAC." I DIDN'T THINK MUCH ABOUT IT BECAUSE IT WENT AWAY WHEN I TURNED MY CAR OFF AND BACK ON. A COUPLE WEEKS LATER (STARTING JUNE 16TH) THE INSTRUMENT PANEL KEPT GOING OUT EVERY TIME I DROVE THE VEHICLE, AND MULTIPLE MESSAGES CAME UP IN THE MESSAGE CENTER ABOUT GETTING MY BRAKE SYSTEM CHECKED AND ALL FOUR TIRE PRESSURES WERE LOW. ALONG WITH THESE OTHER MESSAGE CENTER MALFUNCTIONS, THE ANTI-THEFT SECURITY SYSTEM WAS MALFUNCTIONING AND NOT RECOGNIZING EITHER KEY I HAVE FOR THE CAR. A COUPLE OF TIMES IT TOOK 20 MINUTES OF TRYING AND HOPING TO GET THE VEHICLE TO RECOGNIZE THE KEY. I TOOK IT IN TO THE DEALERSHIP, AND NOW I HAVE TO PAY $2000 TO GET MY POWER STEERING MODULE REPLACED. I AM COMPLETELY DISAPPOINTED THAT MY 2011 FORD NEEDS TO HAVE ITS POWER STEERING REPLACED AT NOT EVEN 60000 MILES. *TR

WHILE DRIVING AT ABOUT 57 MPH WITH CRUISE CONTROL ON, THE DASH SHOWED THE FOLLOWING TEXT (APPROX.) "POWER STEERING ASSIST FAILURE" / "SERVICE ADVANCETRAC" AND THE STEERING WHEEL WAS VERY DIFFICULT TO TURN. I PULLED OFF THE ROAD APPROXIMATELY 1000FT AHEAD AND SHUT OFF THE CAR. UPON RESTARTING THE CAR, THE STEERING SEEMED TO BE WORKING FINE BUT MY TRUST IN THE VEHICLE'S SAFETY JUST DROPPED HUGE. *TR

WHILE DRIVING TO WORK ALL OF A SUDDEN MY ADVANCE TRAC LIGHT WENT ON AND THERE WAS NO STEERING AT ALL. ALL THE LIGHTS WENT DEAD AND I HAD TO STOP IN THE MIDDLE OF THE STREET. I TRIED TO GET THE CAR TO THE SIDE OF THE ROAD BEFORE STOPPING BUT WASN'T ABLE TO MANEUVER IT, IT WAS TOO HARD TO STEER. AFTER STOPPING SHORT I FINALLY WAS ABLE TO FORCE THE STEERING WHEEL TO TURN AND MOVED TO THE SIDE OF THE ROAD. I READ THE MANUAL AND IT SAID TURN OFF THE CAR AND RESTART, I DID AND NOTHING HAPPENED. I CALLED AAA AND THEY TOWED ME TO FORD IN TOMS RIVER, NJ. IT COST ME $2,152.14 FOR THE STEERING RACK TO BE REPLACED AS WELL AS HAVING MY CAR FOR 6 DAYS AND HAVING TO RENT A CAR FOR ADDITIONAL COSTS. *TR

THE POWER STEERING IS NOT WORKING.THE VEHICLE IS HARD TO MAKE TURNS. I ONLY HAD THIS CAR ALMOST 3 YEARS AND I PURCHASED IT USED. THE POWER STEERING IS GONE AND I HAVE SEEN A LOT OF COMPLAINTS ABOUT THIS MODEL WITH POWER STEERING PROBLEMS. I KNOW THERE SHOULD BE SOME KIND OF RECALL ON THIS VEHICLE. I CAN NOT AFFORD TO HAVE THIS FIXED. I AM HOPING THAT YOU ALL WILL CHECK INTO THIS. IT IS UNSAFE. I AM CONSIDERING THE NEWS ABOUT THIS BECAUSE I KEEP GETTING THE RUN AROUND. I LOVE MY CAR AND I JUST CAN'T AFFORD TO HAVE IT FIXED BECAUSE OF THIS MECHANICAL PROBLEM.

SOMETHING TO DO WITH THE ELECTRICAL IN THE POWER STEERING. *TR

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE LUG NUT STUDS FRACTURED ON THE FRONT PASSENGER SIDE TIRE. THE FAILURE OCCURRED ON TWO OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

PULLED OUT OF A PARKING LOT ONTO A MAIN STREET WHEN VEHICLE LOST ALL POWER. IT WAS DARK AND THE CAR IS BLACK AND I FEARED SOMEONE WOULD HIT ME SINCE THE HAZARD FLASHERS WERE NOW INOPERATIVE. VEHICLE HAD TO BE PUSHED ONTO A SIDE ROAD. A SIMILAR INCIDENT OCCURRED IN JULY 2013 BUT THE VEHICLE WAS IN THE GARAGE AT THE TIME SO IT WASN'T A SAFETY ISSUE. AT THAT TIME THE DEALER INSTALLED A NEW BATTERY SINCE THE ORIGINAL HAD SO MUCH CORROSION THAT IT ATE AWAY AT THE POSITIVE BATTERY POST. I NO LONGER FEEL SAFE DRIVING THIS CAR AND WILL BE CONTACTING THE DEALER TOMORROW. *TR

DRIVING VEHICLE THROUGH A PARKING GARAGE AND THE POWER STEERING WENT OUT. NO POWER STEERING ASSIST AVAILABLE. A PROMPT CAME UP ON DASHBOARD STARTING "POWER STEERING ASSIST FAILURE." *TR

WHILE DRIVING THE CAR LOST ITS POWER STEERING. THE POWER STEERING ASSIST FAULT WARNING APPEARED ON THE DASHBOARD. THE CAR WAS SHUTOFF AND RESTARTED AND THE POWER STEERING HAD BECOME FUNCTIONING AGAIN. LATER, WHILE DRIVING THE CAR AGAIN IT LOST POWER STEERING AND THE POWER STEERING ASSIST FAULT CAME ON AS WELL AS THE SERVICE ADVANCETRAC WARNING. THE CAR IS DANGEROUS TO OPERATE - THIS SHOULD SIMPLY NOT HAPPEN WHILE DRIVING. PLEASE HAVE FORD RECOGNIZE THIS PROBLEM AND TAKE RESPONSIBILITY. THERE HAVE BEEN FREQUENT COMPLAINTS ABOUT THESE EXACT EVENTS HAPPENING TO THE FUSION MODEL. HAVE BEEN INFORMED THAT THE REPAIR BILL MAY BE OVER $2K. *TR

I WAS TRAVELING 55 MPH. SUDDENLY LOST RPM AND ENGINE STARTED SPUTTERING AND WITHIN 5 SECOND MY CAR WAS DEAD IN FAST LANE WITH NO SHOULDER TO PULL OVER. CARS BRAKING HARD BEHIND ME AND HONKING. I WAS ABLE TO RESTART THE CAR AND MOVED TO A GAS STATION NEAR BY. TOOK THE CAR TO AN AUTOZONE. THEY READ THE ENGINE LIGHT CODE P2111, WHICH IS AN ISSUE WITH THROTTLE ACTUATOR. LOOKED IT UP ON GOOGLE SEARCH. IN MY FIRST SEARCH FOUND HUNDREDS OF POSTING PROBLEM WITH THIS VEHICLE FORD FUSION 2011. THE ENGINE JUST GOES DEAD NO TELLING WHERE AND WHEN. I WAS VERY LUCKY THAT DID NOT GET HIT OR LOSE CONTROL. IMAGINE ENGINE GOES DEAD WHEN YOU ARE TRAVELING 55 MPH OR HIGHER IN A FAST LANE NEXT THING YOU KNOW, YOU ARE AT COMPLETE STOP WITH NO BRAKE OR STEERING. SEE FOR YOURSELF SEARCH FOR THROTTLE BODY FORD FUSION. UPDATED 11/24/2014 *JS

2 WHEEL STUDS HAVE SNAPPED OFF OUT OF NOWHERE ON THE PASSENGER SIDE FRONT WHEEL. *TR

WAS DRIVING IN AN AREA OF STOP LIGHTS AND LOW SPEED, SERVICE POWER STEERING CAME ON AS WELL AS SERVICE ADVANCETRAC. DID NOT KNOW AT THE TIME WHAT IT MEANT, PARKED CAR AND CAME BACK, HAD NO STEERING. HAD THE VEHICLE TOWED TO CLOSEST FORD DEALERSHIP AND WAS ESTIMATED AT $2000 REPAIR, HAD IT TOWED TO MY PERSONAL MECHANIC WHO HAS SERVICED MY CAR SINCE I PURCHASED IT. HE FIXED THE PART FOR SIGNIFICANTLY LESS AND WITH A WARRANTY. I RECEIVED MY CAR MAY 22ND. LAST NIGHT, JUNE 2ND WAS DRIVING IN LOW SPEED AREA WHEN SAME WARNINGS CAME ON, DECIDED TO DRIVE IT 2 HOURS HOME SO MY MECHANIC CAN INVESTIGATE FURTHER WITH THE DEALERSHIP I BOUGHT THE VEHICLE FROM TO SEE WHAT THE PROBLEM IS. I HAD NOT EVEN HAD MY CAR FOR TWO FULL WEEKS. VERY FRUSTRATED WITH THE FORD DEALERSHIP SAYING THAT IT WAS MY FAULT FOR NOT BRINGING THE CAR IN AS SOON AS THE WARNINGS CAME ON THE SCREEN, THEY ALSO ACCUSED IT OF BEING MY FAULT FOR "IGNORING" A CHECK ENGINE LIGHT WHEN MY MECHANIC ALWAYS CHECKS IT AND CLEARS IT BUT IT CONTINUES TO APPEAR, IT IS A "EVAP" CODE, MEANING I'M NOT GETTING THE MAXIMUM MILEAGE THAT THE CAR WAS DESIGNED FOR BUT IT DOES NOT AFFECT THE PERFORMANCE OF THE CAR. I HAVE REPEATEDLY CONFIRMED THIS AS TO AVOID ANY CAR TROUBLES SINCE I AM LIVING 2 HOURS FROM HOME AT SCHOOL. VERY UNPROFESSIONAL CUSTOMER SERVICE AND HAVE DECIDED THAT I WILL NOT BE BUYING FORD VEHICLES IN THE FUTURE. VERY DISAPPOINTED BECAUSE I ENJOYED DRIVING THIS CAR. *TR

THE FIRST TIME MY DAUGHTER AND I WAS BACKING OUT DRIVEWAY POWER STEERING WARNING CAME ON . I COULD NOT STEER MY CAR .I LIVE ON A VERY BUSY STREET MY NEIGHBOR CAME OUT AND PUSHED US BACK IN MY DRIVEWAY. NOW BARELY A YEAR LATER IT HAS GONE OUT AGAIN THIS TIME IN WAS DRIVING ON 31 W BYPASS AND BARELY MADE IT OFF ROAD. *TR

POWER STEERING FAILURE. DRIVING AT 35MPH WHEN SERVICE POWER STEERING NOW WARNING CAME ON. TURNED THE CAR OFF, WHEN TURNED BACK ON, CAR HAD NO POWER STEERING. TOOK CAR TO DEALER AND WAS TOLD THAT IT NEEDED A NEW POWER STEERING RACK AND REPAIRS TO COST 1500+ DOLLARS. *TR

I WAS DRIVING MY CAR AND SUDDENLY THE ENGINE JUST SHUT DOWN IN THE MIDDLE OF THE TRAFFIC. THIS HAS HAPPENED CONSTANTLY IN THE LAST COUPLE OF DAYS. FOR A TEMPORARY FIX WE WOULD NEED TO TURN THE ENGINE OFF AND THEN ON SO THE ISSUE TEMPORARY ?DISAPPEARS? THIS IS A VERY SERIOUS SITUATION AND PUT THE DRIVE AND OTHER AT RISK. *TR

I STARTED THE CAR UP AND A WARNING READ POWER STEERING ASSIST FAULT. RESTARTED THE CAR AND NO PROGRESSIVE . A LITTLE OVER TWO WEEKS LATER, I STARTED THE CAR AND IT THEN READ SERVICE ADVANCETRAC IN ADDITION TO PREVIOUS WARNING. *TR

OUR POWER STEERING WHEN OUT AS WE WERE DRIVING OUR DAUGHTER TO SCHOOL. VERY UNSAFE AND WE HAD WARRANTY THAT MAGICALLY DIDN'T COVER OUR POWER STEERING. WE WERE TOLD AT THE DEALER THAT OUR TIRES MADE THE RACK FALL OUT OF PLACE, BUT WHEN WE VISITED A FEW OTHER MECHANICS, THEY SAID THAT WAS UNHEARD OF AND THAT IT WAS A GIANT GLITCH. PLEASE DON'T DO A RECALL ON JUST THE FLOORMATS...OBVIOUSLY THERE IS A HUGE FLAW IN THE STEERING AS WELL AND WE DON'T HAVE $2000 TO JUST SHELL OUT TO GET IT FIXED. *TR

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE WHEEL STUDS WERE PREMATURELY FRACTURED. THE CONTACT INDICATED THAT THE WHEEL STUDS ON THE FRONT RIGHT TIRE FRACTURED TWICE AND THE VEHICLE WAS TAKEN TO A REPAIR SHOP TO REPLACE THEM. HOWEVER, THE FAILURE RECURRED. THE CONTACT WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V574000 (WHEELS). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 41,000.

2011 FORD FUSION. CONSUMER WRITES IN REGARDS TO THROTTLE BODY PROBLEMS. *SMD THE CONSUMER RECEIVED A LETTER FROM FORD STATING HE COULD POSSIBLY EXPERIENCE A SUDDEN REDUCTION OF ENGINE POWER. THE CONSUMER BELIEVED A RECALL SHOULD BE ISSUED, INSTEAD OF ISSUING WARRANTY EXTENSION. *JB

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED WHILE STARTING THE IGNITION THERE WAS A LOSS OF POWER STEERING WITHOUT WARNING. AFTER TURNING THE VEHICLE OFF AND RESTARTING IT THE VEHICLE WOULD FUNCTION NORMALLY BUT THE FAILURE RECURRED FOUR TIMES. THE MOST RECENT FAILURE OCCURRED WHEN THE POWER STEERING FAILED TO AGAIN UPON STARTING THE VEHICLE. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 54,000.

I TOOK MY CAR IN FOR A RECALL (15S18) AND ALL THEY DID WAS RESET MY SENSOR. THE CODE MY CAR THREW WAS NOT IN A LIST OF CODES THAT WOULD WARRANT A GEAR REPLACEMENT. THE PROBLEM IS THAT I HAVE HAD THE POWER STEERING FAIL AT LEAST 6 TIMES IN THE LAST YEAR AND I DO NOT FEEL THAT THEY WERE TAKING THAT SERIOUSLY. THEY BASICALLY STATED AT THE DEALERSHIP THAT IF I WANTED IT FIXED I WOULD HAVE TO PAY FOR IT. I CALLED THE FORD COMPANY AND THEY WERE ALSO NOT HELPFUL. THEY STATED THAT IF IT HAPPENS AGAIN I CAN BRING IT BACK TO BE CHECKED AND IT IS STILL FIXABLE UNTIL 12/31/2015. I FEEL THAT IF I AM IN AN ACCIDENT NOW BECAUSE OF THIS THEY WILL BE NEGLIGENT IN THEIR DUTIES BECAUSE OF THIS RECALL AND I DO NOY KNOW WHAT TO DO NEXT. DO I HAVE AN RECOURSE?