2011 Ford Fusion Complaint Log

Received a fault warning on the instrument panel about the power assist system and the power steering was out; fortunately this was not while driving. After a little research, found out this can be intermittent. On the third try of starting, the error cleared and steering was fine. Took it to the Ford dealer as power steering failure is obviously very dangerous if it occurs while driving, which often happens to people with this problem. Lots of internet searching revealed this is a common problem with Ford's electronic power steering. No related recall but the Ford website and the dealer both showed that there was a "customer relationship program" related to this, but only for the first 10 years you own the car (mine is 11 years old). Will be $3k-$4k to fix. I could skip the fix and pray it never happens while driving, but that seems dangerous. Options seem to be to pay multiple thousands of dollars, drive a dangerous car, or trade it in (hoping it doesn't fault when they inspect it).

The contact owns a 2011 Ford Fusion. The contact stated that an abnormal, fuel odor was coming from the vehicle. There was no warning light illuminated. The contact then noticed that while refueling the vehicle, fuel started to leak from the vehicle. The vehicle was taken to an independent mechanic who confirmed the fuel leak. Upon investigation, the contact discovered NHTSA Campaign Number: 15V793000 (Fuel System, Gasoline). The contact reached out to the manufacturer who referred her to a local dealer for a diagnostic test. The contact was informed by the dealer that additional work was needed to determine the cause of the failure, which would cost an additional fee. The vehicle was not repaired. The failure mileage was approximately 131,000.

The contact owns a 2011 Ford Fusion. The contact stated while starting the vehicle, the contact noticed that the vehicle had lost power steering functionality with the power steering assist fault warning light illuminated. The dealer was contacted and stated that the power steering module software was updated; however, the power steering assist was not replaced under NHTSA Campaign Number: 15V340000 (Steering). The manufacturer was contacted and stated that the vehicle was not under recall and referred the contact to the NHTSA hotline to file a complaint. The failure mileage was 177,000.

I have a 2011 ford fushion hybrid it has approximately 116,000 miles. I was driving on mountain roads. The power steering went out without warning. There was no warning sign. The power steering stopped working and the vehicle became difficult to steer even at minimal speed. The vehicle was unable to be repaired and had to be transported on a trailer home. After notifying a dealer, I was told of a customer satisfaction program recall that would service the Steering components however it had a 10 year or 150,000 miles expiration. My vehicle was more than 10 years from original purchase date and therefore, ford would not cover this under warranty. The vehicle remains unrepaired and inoperable due to this known unsafe issue.

The contact owns a 2011 Ford Fusion. The contact stated while pulling out of her garage, the vehicle lost power steering functionality temporarily. There was no warning light illuminated. The contact stated that the failure recurred several times. The contact stated that on one occasion, the power steering became operable after turning off and restarting the vehicle. However, the last failure lasted for approximately 20 minutes. A message indicating power steering assist failure was displayed. The contact was able to continue driving by using physical strength to steer the vehicle. The contact was able to drive to her residence. The dealer was notified of the failure and informed the contact that they could not repair the vehicle under NHTSA Campaign Number: 15V340000 (Steering) since the VIN was not included. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but did not provide any assistance. The failure mileage was approximately 110,000. The contact stated that they still drive the vehicle. It is also noted that the power steering takes about 3-10 seconds to become functional upon starting the vehicle.

The power steering system just failed/froze up on me one day. The car was barely able to be steered and took my entire strength to move the vehicle. I took it to the dealer and they are saying it is not covered by a recall. Ford recalled the power steering units in 2011 Ford Fusions pursuant to campaign number 15N01. Now Ford is claiming that it is not covered under the recall. I never received notice of any recall. If I had, I would have taken it in.

The contact owns a 2011 Ford Fusion. The contact stated while driving at an undisclosed speed, the power steering was inoperable, and the vehicle was difficult to steer. The contact stated that the vehicle was serviced under an unknown recall repair a year prior and the power steering module was reprogrammed. The contact stated that the failure began after the recall repair was completed. The vehicle was taken back to the dealer and diagnosed with a failed steering rack. The contact was informed that the steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact that the repair was not covered under the recall due to the mileage on the vehicle. The failure mileage was approximately 162,000.

Brakes became extremely soft after an ABS event. No warning lights and brake pressure has not returned to normal

The contact owns a 2011 Ford Fusion. The contact stated that after starting the vehicle, the Advancetrac and power steering assist warning lights illuminated as the steering wheel seized. The vehicle was then towed to a local dealer, where the Power Steering Control Module (PSCM) was reprogrammed, the steering gear was replaced, and an alignment was completed. The vehicle was repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 70,111.

The contact owns a 2011 Ford Fusion. The contact stated that while she was reversing, the power steering assist warning light was illuminated. The steering wheel seized and required excessive force to steer the vehicle. The vehicle was taken to an independent mechanic; however, it was not diagnosed or repaired. The contact was made aware of an unknown Extended Warranty on the steering. The vehicle was then taken to a local dealer and the contact was informed that the warranty had expired. The vehicle remained at the dealer awaiting a diagnostic test and repair. The contact was advised to file a complaint with the NHTSA Hotline. The manufacturer was not made aware of the failure. The failure mileage was 70,250. The contact purchased a new vehicle and no longer needs a follow-up on the complaint.

The service advantrac light came on then went off. About a week later I was merging off the interstate taking a friend home and the advantrac light came on AND it says service power steering and the power steering went out so I luckily was able to get the car home and didn’t wreck and hurt myself or someone else. I’m seeing that there was a recall but I don’t know if mines was fixed i just got it a year ago. I’m contacting the ford dealership tomorrow to see what can be done.

The contact’s son owns a 2011 Ford Fusion. The contact stated that on multiple occasions while her son was driving at undisclosed speeds, he heard a grinding sound in the steering wheel while turning in either direction. No warning lights were illuminated. The vehicle was taken to the dealer where it was diagnosed that the Power Steering Control Module (PSCM) needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and the contact was informed that the vehicle was previously repaired under NHTSA Campaign Number: 15V340000 (Steering). The contact stated that the failure was related to the recall and advised the contact to call the NHTSA Hotline for assistance. The failure mileage was approximately 86,000.

The contact owns a 2011 Ford Fusion. Upon return of the vehicle from the dealer after routine maintenance, while the contact's son was driving at an undisclosed speed, the power steering assist message displayed. The contact's son had to use excessive force to drive the vehicle to the residence. The dealer was contacted about the failure but offered no assistance. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 15V340000 (Steering). The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 155,000.

The contact owns a 2011 Ford Fusion. The contact stated that after his wife exited from the front passenger’s side of the vehicle, she attempted to close and lock the door, but the door failed to close and latch securely. The contact stated that he was able to eventually get the door closed and locked; however, the front passenger’s side door failed to open from the inside. The contact had to roll the window down to open the door from the outside. Additionally, the contact stated that the front driver’s side door failed to open from the inside and outside and he had to use the passenger’s side door to enter the vehicle. The contact then had to roll down the window to exit the vehicle through the passenger’s side door. There was no warning light illuminated. The vehicle was taken to an independent mechanic to inspect the doors. The vehicle was not diagnosed or repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 122,000.

Had a catastrophic brake failure a couple days ago. Had a Christmas tree of lights from traction control, brakes and the wrench. The brakes had about 15% power effectiveness and went down nearly to the floor. Was forced to have a significant car gap when driving, downshift gears and use the emergency brake when slowing down and stopping. This is the worst hazard situation I have had in over 40 years of driving. Brake fluid was full. No leaks on the lines, calipers are fine, brakes were recently replaced(within past 2 months) and are fine. I have a picture of the warning lights documenting problem. I have not had any previous errors or problems like this.

The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed, the steering wheel became difficult to steer. The contact stated that the steering wheel seized upon arriving at her destination. The AdvanceTrac and the power steering assist warning lights were illuminated. The vehicle was towed to the dealer where it was diagnosed that the steering rack and pinion needed to be replaced. The contact referenced Ford Recall Campaign Number: 15S18 (steering). The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 121,000.

after hitting some fairly harsh bumps, the next application of the brake pedal went almost to the floor and i had almost no brakes. there were no warning lamps, the brakes are good and the fluid level is ok.

On two occasions (10/8/22 and 10/24/22) the vehicle had a loss of power steering. And I had difficulty turning the steering wheel. At the time the vehicle was going slow 5 to 10 mph, luckily I was able to stop. Both times the dashboard had a message " Power Steering Assist Fault". I took it to the Ford Dealer where the vehicle had been purchased from. I was told the computer diagnosis reported faults. This diagnosis cost alone was $275, and I spent a total of $3267.10 to repair the problem. This appears to be a known issue with this vehicle as there was a recall in 2015 (which in this vehicles case was handled with a reprogramming) and Ford extended 10 year warranty for replacement of the part if that wasn't originally done under the recall. The vehicle had an extended Service Plan, yet the extended warranty started with the original sale date. The car was purchased new October 10, 2010, the 10 year warranty expired October 2020! Luckily the incidents weren't serious, but Ford should take responsibility for not replacing the part under the original recall!

Power steering (electric) went out and left me with no way to control my car 2011 Ford Fusion resulting in me wreaking my car

Lost 100% of electrical power steering while driving. Almost went over a drop-off while on a cloverleaf freeway exit which would have caused significant harm or death. The steering wheel was very difficult to turn and I needed to sit up out of my seat to use leverage from my body weight. I pulled over after that and found the closest Ford dealership. I carefully drove to the dealership and waited for them to open. While waiting I researched the issue and realized this was a Safety recall and very common. Recall is 15V340000. Once they opened I went in to see how long the recall would take to fix. The dealership said the safety recall isn't valid due to they reset my ECU when the recall initially came out instead of replacing the recalled safety part. Which allowed them to terminate the recall on my car. They scheduled to look at my car two weeks out and said it would estimate a $2000 bill, when I asked about a loaner vehicle since this is a known safety recall item and driving the car would be a significant risk to self and the others on public roads. They stated I could leave it there for two weeks but they wouldn't provide transportation. Since this is my only vehicle and I live off the Military Base I have to drive to make it to Duty. So I had to keep driving this vehicle on public roads creating a safety issue for myself and others on the road.

The contact owns a 2011 Ford Fusion. The contact stated that while her son was driving at an undisclosed speed, the vehicle experienced a loss of power steering assist with an unknown warning light illuminated. The vehicle was towed to her sister's residence and was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 200,000.

The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed, the steering wheel seized and nearly caused a collision. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included in the recall. The failure mileage was approximately 150,000.

The contact owns a 2011 Ford Fusion. The contact stated that while operating the vehicle, the message "Power Steering Sensor Fault" was displayed, and the steering wheel became difficult to turn in either direction. Additionally, while depressing the brake pedal, the vehicle was shaking and vibrating abnormally. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The contact stated that while attempting to rotate the tires, the lug bolts fractured and needed to be replaced. The failure mileage was 170,000.

The contact owns a 2011 Ford Fusion. The contact stated upon attempting to make a turn from a complete stop, the steering wheel became significantly difficult to turn. The TPMS warning light and the traction control warning light were illuminated. The contact was able to veer to the side of the road by using physical strength to steer the vehicle. An independent mechanic had taken steering fluid to the contact; however, he became aware that the steering system was electrical. The contact stated that upon turning off and restarting the vehicle, the failure persisted. The contact was able to drive to her residence at a slower speed. The dealer was notified of the failure and an appointment was scheduled for a diagnostic test. The vehicle was not diagnosed or repaired. The contact associated the failure with an unknown steering recall. The manufacturer was not notified of the failure. The failure mileage was unknown.

Takata Recall. The contact owns a 2011 Ford Fusion. The contact received notification of NHTSA Campaign Number: 21V158000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

My airbags light came on out nowhere I had just got the recall fixing for my airbags now the orange light is on saying my airbags been deflated and I didn't have no kind of wrecks and I tried to reach out to hixson ford that is down in Alexandria la and thy woman told me they can't help me this is unsafe for me to be driving like this with my kids please help me

Power steering went out and very hard to steer, "power steering assist fault" came on. There was no prior warning from the dashboard or the steering. I thought there was a recall on it from what I read. Dealer informed me that is a 10 year warranty and that it expired. I have read many people have this problem. NHTSA and Ford refuse to recognize it as a safety issue for it to be recalled. I guess many people have to be killed or injured before any action is taken.

The contact owns a 2011 Ford Fusion. The contact stated while driving 65 MPH, the steering wheel seized with the Service power steering assist message displayed. The contact was able to pull over safely and the vehicle was towed to the residence. The vehicle was not taken to the dealer; however, the dealer was contacted and stated that NHTSA Campaign Number: 15V340000 (Steering) had expired. The manufacturer was not contacted. The failure mileage was 104,400.

The contact owns a 2011 Ford Fusion. The contact stated that after his mother started the vehicle, an unknown error message had displayed and the steering wheel was extremely difficult to turn in either direction, rendering the vehicle undrivable. The cause of the failure was not yet determined. The local dealer was notified and the contact was informed that the vehicle was not included in NHTSA Campaign Number: 15V340000 (Steering). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 150,000.

The contact owns a 2011 Ford Fusion. The contact stated that while her daughter was driving 65 MPH, the power steering assist fault message was displayed on the instrument panel. The contact's daughter pulled over as the steering wheel began to seize. Due to the failure, the vehicle was towed to the dealer where she was informed that there were no recalls on the vehicle. The manufacturer was notified and the contact was informed that her vehicle was under a prior warranty and that the first part of the warranty was performed; however, she was then informed that the warranty had expired and that the vehicle was no longer covered under warranty. The vehicle was not repaired. The failure mileage was approximately 149,000.

The Power Steering Assist Fault message was displayed in the message center console. The power steering no longer works and the car is now undrivable as I have to take up body building to be able to steer my car

The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed, the service advancetrac and service power steering warning lights illuminated. The contact then stated that while driving, the steering wheel became difficult to maneuver. The vehicle was taken to an independent mechanic where it was diagnosed that the electric power steering assembly needed to be replaced. The dealer was notified of the failure and the contact was informed that there was no recall on the VIN. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was transferred to the NHTSA Hotline. The failure mileage was approximately 155,000.

When driving to a friend's house the steering wheel froze and an error message appeared on the instrument cluster. The error read "power steering assist fault." This was a known issue that required a reprogramming or replacement of steering gear. Ford is saying that I am out of warranty, which I don't understand because clearly the issue was not fixed. I thought safety recalls never expired. This issue affects me and other people on the road, my community!

The contact owns a 2011 Ford Fusion Hybrid. The contact stated that while parking the vehicle, the steering wheel was firm. The contact stated that no warning lights were illuminated. The vehicle was not taken to an independent mechanic or dealer to be diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included in the recall. The dealer was notified of the failure and informed the contact that the vehicle was not included in any recalls. The manufacturer was not notified of the failure. The approximate failure mileage was 200,000.

The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist with the Advance Trac message displayed. The vehicle was taken to the dealer where it was diagnosed that the Electronic Power Assisted Steering (EPAS) needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA. The failure mileage was approximately 76,470.

Power Steering Assist Fault I've seen where the 2011 Ford Fusion was recalled for this and mine has failed. Please add my VIN to the list. If you have any questions or need more information, please contact me. Thank you.

The contact owns a 2011 Ford Fusion. The contact stated that while driving and making left or right turns, she heard an abnormal noise in the steering wheel. The contact referenced NHTSA Campaign Number: 15V340000 (Steering). The power steering assist fault warning light remained illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that steering gear needed to be replaced. The vehicle was not repaired. The dealer and manufacturer were notified of the failure and the contact was informed that the recall repair was previously performed, and no further assistance was provided. The failure mileage was approximately 165,000.

When needing to take the tires off, the socket that came with the vehicle spare tire would not fit on the lug nuts. Upon research we discovered this was a known problem that the factory lug nuts would swell, thus not being able to use the standard equipment provided with the vehicle. I want to replace these lug nuts, however I am not finding lug nuts that will hold the wheel cover onto the wheel.

The contact owns a 2011 Ford Fusion. The contact refenced NHTSA Campaign Number: 15V340000 (Steering). The contact stated that while driving at an undisclosed speed, the steering wheel seized. The power steering system fault warning light illuminated. The vehicle was towed to the dealer but had not yet been diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the vehicle was out of warranty. The contact was also informed that the recall repair was already performed. The failure mileage was approximately 100,000.

The contact owns a 2011 Ford Fusion. The contact stated while driving 70 MPH, she noticed smoke coming from the front passenger’s side tire. The contact stated that the ABS warning light was illuminated. The contact was able to park on the side of the road for an hour before restarting and continuing driving to her destination. The contact took the vehicle to an independent mechanic, where it was determined that the brake hose needed to be replaced. The vehicle was not repaired. The contact’s husband replaced the front passenger’s side brake hose himself. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was approximately 150,000.

The contact owns a 2011 Ford Fusion. The contact stated while driving at an undisclosed speed and making a turn, the vehicle lost power steering functionality and the steering wheel became firm. The vehicle was towed to the residence. An independent mechanic diagnosed the vehicle and stated that the steering gear was defective and needed to be replaced. The dealer was contacted and stated that the vehicle was out of warranty. No assistance was provided. The manufacturer was not contacted. The failure mileage was 93,000.

While driving at freeway speed, my 2011 Ford Fusion Hybrid suddenly shutdown before I could pull over safely exposing me to extreme harm from other cars. I was unable to drive it home, as it no longer would safely function sufficient to get me home. Additionally, the airbag recall should have been remedied by now, Ford's response has not been timely.

The contact owns a 2011 Ford Fusion. The contact stated as she entered the driveway, the steering wheel became hard to maneuver as the power steering warning light illuminated. The contact notified the manufacturer and was advised to have the vehicle diagnosed. The vehicle was taken to the dealer where it was diagnosed that the power steering gear failed and needed to be replaced. The vehicle was not repaired. The failure mileage was approximately 88,000

The contact’s mother-in-law owns a 2011 Ford Fusion. The contact stated that the power steering function was inoperable while starting the vehicle. The vehicle owner had to restart the vehicle several times for the power steering function to operate as designed. The contact stated that the vehicle owner had possibly received notification of NHTSA Campaign Number: 15V340000 (Steering), and the vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure. The contact was informed that there were no DTC codes retrieved, and the recall repair would not be performed. The contact stated that the failure recurred while driving at various speeds. The vehicle was taken back to the dealer and the contact was informed that due to the mileage on the vehicle, the vehicle could not be repaired under the possible recall. The contact was unaware of the repair that was needed to fix the vehicle. The manufacturer was made aware of the failure and opened a case. The failure mileage was 170,000.

While I was driving down the road my cars information center showed a message of 'service power steering soon'. Stopped vehicle and restarted it to be met with a new message of 'service power steering now' with a total loss of power steering. Ford dealership tech confirmed a lack of power steering and confirmed the presence of DTC P07AE which was the exact code and issue of recalls 15S18 and 15N01. Recall work was completed by prior owner but there was no replacement of steering gear at the time and only a software update done, which and the issue I had was what the recall was based on. Ford refused to pay for repair stating the recall was closed even though it was 100% the same issue as the recall as confirmed by ford technician.

This is a 2011 Ford Fusion HYBRID sedan. This happened to me on 2 separate occasions several months apart. Was driving at a moderate speed about 20 mph and applied the brakes to slow down but upon depressing the brake pedal the dashboard suddenly lit up with Service lights and the brake pedal sank to the floor with no power assist at all. It was difficult to bring the vehicle to a full stop. Put vehicle in park, turned the ignition off and back on again , and it seems to operate normally again as if nothing went wrong.

The car was shaking at a low speed. When taken to the shop it was determined that the rotor was damaging the break lines which caused a need for a rotor, break pad , & break fluid lines. Once that work was done the brake pedal was soft & would not depress correctly. It is looking like a defective ABS module, which is what was recalled on the 2010 & below. His IS a problem with the 2011 too. It needs to be rectified! Ford, do the right thing.

POWER STEERING SHUTS DOWN WHILE THE VEHICLE IS IN MOTION - WHILE MAKING TURNS OR EVEN SLIGHT TURNS WITH THE STEERING WHEEL. ERROR MESSAGE ON DASH BOARD IS POWER STEERING ASSIST FAULT. THE ABILITY TO CONTROL THE CAR VARIES WITH THE SPEED OF THE VEHICLE. MY RESEARCH SHOWS THAT FORD CONTINUES TO SEND OUT VEHICLES WITH ELECTRONIC STEERING AND HAS NOT RESOLVED THESE PROBLEMS. THIS IS A REAL SAFETY HAZARD.

The contact owns a 2011 Ford Fusion. The contact stated that the driver's side door handle had fractured. The contact was unable to open the door from the inside. There was no warning light illuminated. The vehicle was taken to the local dealer where it was diagnosed with a fractured spring. The contact was informed that the button and door handle needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer was notified of the failure and referred the contact to NHTSA. The approximate failure mileage was 60,000.

The electronic traction control light would come on but then go off. Was driving home on the interstate doing about 75 when lost all power steering. There is none at all. Got home finally, and started checking into the issue. Ford did a recall in 2015 on this and if the car showed problems when brought in then the service center replaced the faulty part., If it showed no problems then they only reprogrammed the vehicle which left the original faulty part in the vehicle that was reprogrammed when it had no codes given.. which is to say that nothing was done because how can you fix an issue that the vehicle doesn't see as there? It was a way for ford to get out of having to pay and replace the issue. I feel that my life and anyone else's life that was on the road when it went out was in high danger. When I contacted ford on the issue they stated that because the car had been brought in and been reprogrammed for a problem that the car didn't have because it didn't see one to give a code they wouldn't replace the part. Now how can you have 2 solurioy for the same problem and one of them is to replace the part but only for vehicles that it went out in? If it's the part that is subpar( it is ) then what good does it do to reprogram when the low quality and poorly designed part that can't be serviced is not replaced for all of the cars that it is on? But I guess if I had a whole group of people that did nothing but around and think of loop holes to get around actually solving the issues, why would they actually fix it?