2012 Ford Fusion Complaint Log

The contact owns a 2012 Ford Fusion. The contact stated while driving 55 MPH, the power steering indicator light illuminated. The contact drove home without power steering functionality. Additionally, the vehicle was pulling to the right. The contact took the vehicle to an independent mechanic who diagnosed the vehicle with power steering failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 95,000

As of now what I'm aware of, the power steering has went out on the car. I was driving and the traction light came on by itself but then it went away. Two days later as I was driving and making a turn the wheel wouldn't budge unless I used ALOT of force. Only at specific speeds does it become a little easier to drive. My safety was at risk because I had enough time to turn toward the light, but someone coming off the freeway almost hit me from the back from how slow I was going. The wheel got stuck since I wasn't accelerating and I let the brake go slowly since I was turning, so I stopped in middle of the road for a second. I had to realize that my wheel was messing up while in the middle of driving. Yes I got the car checked out by a local car repair shop. They were able to confirm that for me as well. I spoke with representatives as well from the ford service department and they informed me I would have to get a new electrical rack since it does not run on fluid. This has not happened before or previously. The traction light stays on continuously and they just started to appear a couple days ago. I have not been driving the car since because I am scared of the wheel getting stuck or affecting anything else.

Started car and began to back out of parking space. There had been a few drops of rain, but it wasn't actively raining at the time. Brake went to floor when driver went to slow down. Numerous dashboard lights and messages came on, including ABS, Traction Control, Traction Control Off, and "Service ADVANCETRAC" message. Driver stopped car with handbrake and shut car off. Tried several times to restart vehicle over the next 30 minutes, but lights remained on and brake remained soft. Finally restarted car and brake was normal, but lights remained on. All lights went on and car returned to normal when put in drive gear. This has happened about five times to two different drivers over the past 18 months. All but one time in rain, and twice while driving at 35 mph or so. We will plan to scrap or trade in the vehicle. Vehicle has been checked out by both an independent mechanic and Richmond Ford West, with no issues identified when examined.

The power steering control module failed causing a complete loss of the ability to steer. The car WILL NOT steer at all. Vehicle was towed to the dealer where they wanted $1850 to replace this power steering module which has already been replaced in the past under what I believe was a recall for this vehicle. The exact part they replaced has failed again. This is a very dangerous issue and needs to be addressed further. Once the loss of steering happened a message popped up on the dash "Service power steering immediately" or something very close to that message...

The contact owns a 2012 Ford Fusion. The contact stated while leaving a parking spot, the steering wheel seized and the electronic steering assist warning light was illuminated. The contact stated he turned off and restarted the vehicle to reset the electrical system and continue driving to his destination. The contact took the vehicle to the local dealer, where it was diagnosed with needing the steering gearbox to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 99,800.

The contact owns a 2012 Ford Fusion. The contact stated while driving approximately 20 MPH, the steering wheel became difficult to turn. The contact stated no warning light was illuminated. The contact was able to drive only forward and park in front of her residence. The contact stated, later on, the steering wheel services warning light was illuminated. The contact called the local dealer and made them aware of the failure however, the dealer did not have an appointment available until 2/10/2022. The contact called a second local dealer; Tasca Ford Berlin (250 Webster Square Rd, Berlin, CT 06037, (860) 828-3546), and made them aware of the failure however an appointment was not available until 1/28/2022. The contact took the vehicle to an independent mechanic and the mechanic associated the failure with NHTSA Campaign Number: 15V340000 (Steering). The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 55,000.

Please disregard NHTSA ID: 11448156. Contacted Ford and parts were ordered to repair.

The contact owns a 2012 Ford Fusion. The contact stated that while driving at an undisclosed speed, the power steering assist warning light illuminated and the steering wheel was difficult to maneuver. The vehicle was taken to the dealer and diagnosed with power steering assist failure. The dealer replaced the steering gear and steering rack related to Extended Coverage Number: 15N01; however, the VIN was not included in the extended coverage. The manufacturer was made aware of the failure and a case was opened. The manufacturer denied the steering gear and steering rack replacement since the vehicle was not covered under warranty. The failure mileage was 54,921.

The advanctrac power ateeeing Vera or continue to malfunction. Safety put a risk because can’t steer the vehicle or turn which causes a collision. It has went outa total of 4 times since I purchase the car two years ago. The dealership is whom time me this model of vehicles has this issue. They reset but it cost 135 dollars each time. They no warning till it gone out, then the advancetrac power steering light will appear. Ford is aware of this why not recall.

The contact owns a 2012 Ford Fusion. The contact stated while driving approximately 50 MPH, the vehicle started to stall and shake with the check engine warning light illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the canister purge valve was stuck in the open position and needed to be replaced. The contact was informed of an unknown recall however, the VIN was not included. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA for assistance. The approximate failure mileage was 102,000.

I currently am the owner of a 2012 Fusion Hybrid. My transmission is not shifting properly. I have had the PCM updated as an attempt to correct the issue. It will rev high, like a race car, and drives like a race car. It does not shift into higher driving gears as designed. My son, who is a student driver, isn't safe to drive it. I believe that this is an issue that Ford is aware of and the dealership is wanting $5000-$6000 to fix. There are no warning lights on, so the dealership gets almost $200.00 for a diagnostic. This is not fair to the consumer.

The contact's son owns a 2012 Ford Fusion. The contact stated that while driving at 15 MPH, the steering wheel inadvertently lost power steering. The power steering warning light and the steering assist warning light illuminated. The contact's son was able to continue to drive the vehicle to his residence by manually steering the vehicle. The vehicle was towed to an independent mechanic who diagnosed that the steering rack and pinion had failed. The dealer and manufacturer were notified of the failure and informed the contact that the vehicle would be repaired at his own expense because the VIN was not included in NHTSA Campaign Number: 15V340000 (Steering). The vehicle was not repaired. The failure mileage was approximately 95,000.

My car has a very hard time shifting when I go to take off, I have not been in a wreck because of it yet but when it does shift it shifts very hard I’m afraid to even pull onto a busy road I’m worried one day it will just not shift and I’ll cause a crash.

My electric power steering locks so i was not allowed to drive it

The contact owns a 2012 Ford Fusion. The contact stated that while she was at a complete stop at a red light, the steering wheel inadvertently locked and lost power steering assist. The warning message "Power Steering Lock" was illuminated. The contact turned off the vehicle and she was able to push the vehicle to the side of the road with the assistance from her husband. The vehicle was towed to the contact's residence and then the vehicle was towed to the dealer who diagnosed that the power steering control module needed to be replaced. The manufacturer was notified of the failure and informed the contact that her vehicle could not be repaired under NHTSA Campaign Number: 15V340000 (Steering) because the recall had expired, and the vehicle was out of warranty. The vehicle was not repaired. The failure mileage was approximately 122,000.

The contact owns a 2012 Ford Fusion. The contact stated that upon starting the vehicle, the "service power steering” and "service StabiliTrak,'' warning messages appeared on the instrument panel. The contact stated that excessive force was needed to steer the vehicle due to the failure. He had initially taken the vehicle to an independent mechanic who informed him of NHTSA Campaign Number: 15V340000 (Steering) which he linked to the failure; he was then referred to a dealer for assistance. The dealer and the manufacturer were notified of the failure and informed him that his vehicle was not included in the recall. The vehicle had yet to be repaired. The failure mileage was approximately 91,000.

The contact owns a 2012 Ford Fusion. The contact stated that the steering was inoperable. The steering wheel failed to turn as needed with a steering fault message displayed. The vehicle was towed to a local dealer where it was diagnosed that the steering needed to be replaced. The vehicle was not covered under special coverage. The vehicle was not repaired. The manufacturer was contacted but no further assistance was provided. The failure mileage was approximately 80,000.

The contact owns a 2012 Ford Fusion. The contact stated that while the son was driving approximately 40 MPH, the power steering assists suddenly failed to cause the steering wheel to become difficult to turn in either direction. The power steering and traction control warning lights were illuminated. The cause of the failure was not determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 15V340000 (Steering). The contact indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 120,000.

The electric power steering suddenly stopped working while my child was driving causing her to almost crash. I had to drive the car home and it is almost impossible for me to turn the wheel at 200lbs - there is no chance that she could steer the car like this and it just suddenly stopped working while driving with no warning. It is scheduled to go to the dealership to be looked at but I am told even though 2012 Ford Fusions are being recalled for this exact issue - hers is not part of the recall? No warning prior to it being disabled - once disabled yes, it tells you it’s not working. I have driven plenty of cars with no power steering and they are drivable - this requires your full body weight to force the car to turn and at 120lbs - you just don’t weigh enough to turn the car or stop it safely. I am thankful she was not on the Highway because that could have ended VERY badly.

The contact owns a 2012 Ford Fusion. The contact stated while driving 50 MPH, the "Steering Assist Fault" warning message was displayed and the steering wheel locked up. The contact was able to pull over and restart the vehicle. The dealer was made aware of the failure and scheduled an upcoming appointment for diagnostic testing. The dealer informed the contact that the vehicle had previously been serviced under NHTSA Campaign Number: 15V340000 (Steering). The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 93,000.

2012 FORD FUSION. CONSUMER STATED THAT WHILE DRIVING THERE WAS A SUDDEN LOST OF STEERING.

(1) On 12/15/21, the Power Steering Assist Fault light on my 2012 Ford Fusion went on. (2) I was unable to schedule a repair until 1/3/22, because of the two-week Christmas and New Year's holidays. (3) On 1/3/22, I took the car to my dealer, Germaine Ford in Columbus, Ohio, for repair. (4) The dealer informed me that the steering column had failed, and I need to replace it at a cost of approx. $3,000. (5) I asked about warranty and recall. The dealer told me Ford's extended warranty for steering column failure had expired two weeks earlier, on 12/17/21. The warranty for steering column failure on my car lasted from 12/17/11 - 12/17/21. (6) The steering failure occurred while my car was still under warranty (12/15/21), but two weeks prior to my taking the car to the dealer for repair--the earliest appointment I could get. (7) I called Ford Motors customer service to ask for a warranty extension or financial consideration, given that: (a) the steering failure occurred during the two-week Christmas/New Year holiday period, while my warranty still was in effect; (b) my steering warranty had expired just two weeks prior to my dealer visit; (c) my repair cost was approx. $3,000; and (d) steering failures on 2012 Ford Fusions are well documented and have resulted in injuries and deaths. (8) Ford denied my request for a further extension on my steering warranty, in spite of the fact that steering failures on 2012 Ford Fusions are well documented and have resulted in injuries and deaths. (9) I asked Ford Customer Service what the appeal process is. I was told my only option was to report the steering column failure and warranty lapse to NHTSA. (10) Given that my car was under warranty when the Power Steering Assist light went on & given that steering failures on 2012 Ford Fusions are well documented and have resulted in injuries and deaths, I feel Ford should extend my warranty and cover my $3,000 cost of repair. (11) Any help NHTSA can provide is much appreciated.

The contact owns a 2012 Ford Fusion. The contact stated while driving approximately 45 MPH, the vehicle stalled. There were no warning lights illuminated. The vehicle was towed to the residence and then to the local mechanic and was diagnosed with power steering failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 171,676.

The car suddenly became hard to steer and had been working fine. No one was injured because the car was at a low speed. The car was checked and there is no power steering.

On Sunday, December 12, I dot in my car and noticed the power steering assist fault light was on. I proceeded to drive and was struggling to turn the steering wheel. This is a very dangerous situation. I drive to work many miles as well as drive my daughter to school every day. This is a clear danger to my family and I as well as the community.

The contact owns a 2012 Ford Fusion. The contact stated that upon the start of her vehicle, the power steering assist fault warning light appeared on the instrument panel. The contact then called a dealer and was informed of NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included in the recall. The contact was then referred to the manufacturer who then referred her to NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 172,000.

The contact owns a 2012 Ford Fusion. The contact stated while driving 10 MPH, the vehicle lost power steering assist. The contact was able to manually drive the vehicle back to her residence. The contact was informed by an independent mechanic of NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included. The vehicle was then towed to the local dealer and it was confirmed that the VIN was not included in the recall or covered under warranty. The contact requested that the mechanic repair the vehicle at her expense even though she believed that she should not be responsible for the repair. The manufacturer was not made aware of the failure. The failure mileage was 69,099.

Started the vehicle, immediately received a prompt informing me that the power steering needed to be serviced. The steering wheel is completely stiff, rendering the vehicle inoperable. According to NHSTA, there was a recall issued for this issue however my VIN number does not fall under the recall. Initial estimates range from 1500, to 2000. It is a known issue for 2012 ford fusions, yet my vehicle does not qualify for the recall. Which seems very unreasonable.

The contact owns a 2012 Ford Fusion. The contact stated that while driving at 30 MPH, the power steering assist failed, and the steering wheel was difficult to maneuver. The contact pulled over and parked the vehicle in a parking lot where it remained. The dealer was made aware of the failure but informed the contact that NHTSA Campaign Number: 15V340000 (Steering) had expired for the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 194,790.

The powersteering fault was never taken care of when we went to get it fixed at the dealership. We had taken it in because it was a recall error and because the fault "didn't show up" when they were trying to fix it they said that they couldn't do anything about it and returned the car to us in less than one day which the work that was actually required would have taken longer to do. We didn't know what to do or how else to complain but now the vehicle is permanently stuck with this error and wont budge.

Electric power steering assist fault. Had power steering one minute and the next minute it is extremely difficult to steer. Called Ford and told them the issue. They said that the recall for this had been done already. They downloaded new programming, but never changed the part. Then they put an extended manufacturer warranty to 150,000 miles. Incident happened just over the extended warranty period and have done research on many complaints about the same issue. Ford refuses to do anything about it and repair costs are over $2,000.00. This is extremely dangerous and may cause serious injury or even death at higher speeds. Luckily no one was hurt this time.

The power steering goes out and a warning message comes on saying power steering assist fault. Called a Ford dealership and they said there was no recall for this.

The power steering assist failed while driving on freeway. Steering all but locked up. Power assist failure code presented itself beforehand, pretty much from the week I purchased it, and the owner's manual instructed to pull off road, turn off engine and restart to stop code (??), which always worked, until 2 weeks ago. It was a very scary and unsafe situation when it failed while driving. After research I found out Ford used shoddy and faulty parts for the power steering modules. I never received any correspondence from Ford or NHTSA for my vehicle, yet when I called a Ford dealer they said my car was affected and could be fixed if under 150,000, which it is not. But, had I k own this was an issue, I would have had it repaired from the beginning, and not followed what the FORD MANUFACTURER OWNER'S GUIDE SUGGESTED each time. I want my car repaired by Ford and they are refusing stating NHTSA was responsible for recall informing, which again I was not informed.

Power Steering Assist Fault. When attempting to operate vehicle, it would not allow for steering. This put my entire family at risk for accident.

The power steering went out. We have had a child in the car. The inability to steer is a huge safety concern and could have been catastrophic. The issue was allegedly "fixed" 5 years ago. Now it has gone out again, and the "CSP" warranty has expired. Dealership does not acknowledge that this is a safety issue. They acknowledge the common problem and have diagnosed the issue as a software replacement issue needing $2500 to repair. This could have caused deaths should it have gone out at the wrong moment.

The contact owns a 2012 Ford Fusion. The contact stated while driving 35 MPH, the service power steering now and advancetrac warning lights illuminated. The contact stated that excessive force was needed to steer the vehicle. The contact had the vehicle towed to her home. The dealer and the manufacturer were both notified of the failure and both informed her that her vehicle was not included in NHTSA Campaign Number: 15V340000 (Steering). The manufacturer had referred her to NHTSA for assistance. The vehicle was not repaired. The failure mileage was 173,200.

The contact owns a 2012 Ford Fusion. The contact stated that after parking and exiting the vehicle, the vehicle was rolling away. The contact jumped back into the vehicle and restarted the vehicle and then depressed the brake pedal to stop the vehicle. In addition, the contact noticed that the shifter was in park however, the gear shift indicator displayed that the vehicle was in reverse. The dealer was not contacted. The vehicle was not repaired. The contact who is a mechanic, diagnosed that the shifter cable needed to be replaced. The manufacturer was notified of the failure. The approximate failure mileage was 90,000.

My 2012 Ford Fusion has a recall for power steering assist failure. I took my car to the ford dealership in Florence KY where I purchased the car 7 months earlier. They told me they would not complete the recall because my car was over 150k miles. My car had 170k miles on it when I purchased it in March of 2021 from that dealer.

My 2012 Ford Fusion experienced a loss of power steering assist. I received a message on my dashboard stating "power steering advance fault, service Advancetrac system". I was driving back from a nearby store and could not move the steering wheel without using all of my strength. The component was not inspected by the dealership from which I bought it. I was not informed about this issue. The dealership was Motormax Of Gr.

The contact owns a 2012 Ford Fusion. The contact stated that while driving 30 MPH and attempting to make a left turn, the vehicle lost power steering functionality, and the steering wheel became firm. There were no warning lights illuminated. The contact was able to continue to drive the vehicle. The vehicle was taken to an independent mechanic where the vehicle was diagnosed, and the contact was advised that the power steering rack and the rack and pinion were faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 117,888.

The contact owns a 2012 Ford Focus. The contact stated that upon the start of the vehicle, the power steering assist failed to operate without warning. The contact had initially taken the vehicle to an independent mechanic where he was informed that the steering rack needed to be replaced. The mechanic also informed him that since the power steering was electric, the vehicle had to be serviced and programed by an authorized dealer. The contact then took the vehicle to a dealer and it was confirmed that the steering rack needed to be replaced. He was provided an estimate for the repair but was declined. The manufacturer was notified of the failure and provided the contact a case number. The vehicle was not repaired. The failure mileage was unknown.

The contact owns a 2012 Ford Fusion. The contact stated while driving 15-20 MPH, the steering wheel was inadvertently locked. The warning message "Power Steering Assist Fault" illuminated. The contact stated that as she turned off and restarted the vehicle, the steering wheel became easier to steer; however, the steering wheel locked 10 minutes later while driving. The contact was able to pull to the nearest parking lot and park the vehicle. The vehicle was towed to the contact's residence. The contact was able to drive the vehicle to the nearest dealer who diagnosed that the power steering control module had failed and needed to be replaced. The manufacturer was notified of the failure and advised the contact that they could not assist because NHTSA Campaign Number: 15V340000 (STEERING) had expired. The vehicle was not repaired. The approximate failure mileage was 116,000.

I have a 2012 Ford Fusion SEL and my power steering has failed again. I say again bevause the previous owners of my vehicle had power steeting failure as well. They took my car to Greenway Ford due to power steering failure, which was in August 2015. The recall letter from Ford wasn't sent out until October 2015, which tells me that they got the same medssage on their dashboard that I'm getting now... "power steering failure". Ford's remedy at that time was to either fix the gear box if any codes were present or if no codes were present, then to update the software for the power steering. The simple fact that the dashboard says "power steering failure", means that a DTC code would have been present. Hence why the message on the dashboard, but Ford took the cheaper way out. For them, it was faster and easier to just update the software instead of replacing the gear box. Knowing that replacing the gear box would have solved the issue. Now 6 years later, im now stuck with the same issue that Ford allegedly fixed. However, the recall from Ford specifically stated "if any codes are present, to replace the gear box. Ford didnt do that. They went the cheaper way around and updated the software instead and i want Ford to replace the gear box on my car like they should have done the first time back in 2015.

The external portion of the lug nuts on the front driver-side wheel are malfunctioning. When I try to loosen the lug nuts to remove the wheel because of a flat tire, they turn but do not loosen. There seems to be a separation between the external and internal portion of the lug nuts. I am unable to take the wheel off. This same problem is occurring on all 5 lug nuts on this wheel.

Driving down the road when my car suddenly started to decelerate. It would not allow me to go any faster when pressing the gas. I had to pull over put my hazard lights on as cars were coming up on me. I pulled over turned my car off and waiting a few seconds, turned it back on and it was fine. However, I looked up what it could be and found the electronic throttle body could be the cause. Why hasn’t mine been fixed if Ford new about this. I’ve been in an had my oil change and my air bag recall and nobody has mentioned any of that.

Driver passenger side door would not open from the interior requiring the driver to roll down the window and open the car door from the external handle

PARKED CAR WHEN RETURNING TO GO HOME THE STEERING WOULD NOT TURNI COULD NOT STEER THE CAR , I COULD NOT MOVE THE WHEEL,I BELIEVE THAT THIS YEAR FORD WAS RECALLED FOR THIS PROBLEM

2012 FORD FUSION. CONSUMER WRITES IN REGARDS TO VARIOUS ELECTRICAL ISSUES WITH VEHICLE. THE CONSUMER STATED THE VEHICLE EXPERIENCED SEVERAL ELECTRONIC ISSUES. THE CONSUMER STATED THE ISSUES INCLUDED THE SOUND SYSTEM, WINDOWS, THROTTLE SYSTEM, POWER STEERING, TRACTION CONTROL. THE AIRBAG INDICATOR WOULD FLASH. THE CONSUMER EXPRESSED DISSATISFACTION WITH THE CONSOLE DASHOBOARD FEATURES AND ACCESSIBILITY OF CLOCK CONTROLS.

I have a 2012 Ford Fusion and my breaks went out I replaced the master Cylinder in it as well as the brake booster and still didn’t have any brakes. While driving I couldn’t stop my Car had to go off to a ditch thankful that I didn’t have a accident I’ve been told that the ABS module might be the problem this should be a recall on this problem.

this is in reference to recall15s18. The Ford garage fixed this problem in 2017, but the steering has gone out again. They are saying that it is not covered by the recall. That I am 5 weeks too late to be covered. Do I have any recourse but to pay for it myself.