2016 Ford Fusion Complaint Log

Transmission is constantly jerking when engine light is on. Driver assist back up reports to return to dealership and the front just doesn't work at all.

I have contacted Flagship Ford Carolina in Puerto Rico in regard to processing my recall and continue to be pushed aside. For over a month now, I am told someone will call me back and never does or I am transferred and receive no response. When I call back week after week, it is the same situation over and over with someone different. One person has told me they work on this recall but have to confirm if parts are available and that someone will get back to me. It has been two weeks since. I have to ship my car back to the states in less than two weeks, and the recall is supposed to be completed. This is unacceptable. Their information is below. Flagship Ford Carolina Ford dealer in Carolina, Puerto Rico Address: Parque Escorial, Av. 65 de Infantería KM 5.3, Carolina, 00984, Puerto Rico +1 787-302-2723

The contact owns a 2016 Ford Fusion. The contact stated that while his daughter was driving at 70 MPH, the vehicle started to overheat. The engine coolant temperature was high, and a message was displayed. The engine temperature gauge increased to a high level and then decreased to a normal level. While driving 45–50 MPH in the rain, the failure recurred. The vehicle was taken to the local dealer, where it was diagnosed that there were cracks inside the engine block and coolant was intruding into the cylinders. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and opened a case. The contact was referred to the NHTSA Hotline. The failure mileage was approximately 101,500.

When audio system is turned on or volume is turned on, loud cracking booming and static noise comes through at random moments. More noise occurs while driving 55+ but still occurs when idiling. The audio occurrence has almost caused several accidents since its loud ear piercing noises that comes from speakers. I have taken it to the ford technician to no avail. Due to other forums this is a issue with most fusions. The noises started occurring after my back up camera was replaced.

Went somewhere in my car. Got out the door wouldn’t latch. Had to drive it home with a broken latch. That in itself is a safety issue! It very well could have broken while I was going down the road at 55mph. I was just lucky it didn’t. I stopped at one mechanic, he said there was a manufacturer recall, the dealership where I got the car won’t honor the recall. They are making me pay $150 diagnostic fee to look at and fix. I’m f course that doesn’t include parts and labor to fix. All that is extra. I may need to take out a loan at the bank to pay for it all.

My car has about 120k miles on it. The issue is that the coolant leakes into the cylinders. Tried replacing cylinders but problem came back. Dealership says the engine needs repair. The safety issue I had was I was driving on the hwy at about 60. The car suddenly went from 60 to 30. If a car had been behind me I would have been hurt. The manufacturer ford will not pay. I have seen many of this exact same issues on your website. This IS a safety issue. What can you do?

The contact owns a 2016 Ford Fusion Energi. The contact stated there were metal shavings inside the transmission, and the transmission had previously been repaired twice under Warranty. The contact stated that while starting the vehicle, there was an abnormal grinding sound coming from the engine. The vehicle was taken to a local dealer, but the vehicle was not diagnosed or repaired due to the Warranty being expired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 196,000.

The contact owns a 2016 Ford Fusion. The contact stated while attempting to start the vehicle, he noticed white smoke coming from the rear side of the vehicle with the check engine warning light illuminated. The vehicle was towed to an independent mechanic where it was diagnosed with fluid intrusion into the cylinder. The independent mechanic stated that the head gasket needed to be replaced however, the head gasket replacement was not a permanent solution. The independent mechanic determined that the engine needed to be replaced. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was not made aware of the failure. The manufacturer was made aware of the failure; however, the contact was referred to the NHTSA Hotline. The approximate failure mileage was 176,000.

The contact owns a 2016 Ford Fusion. The contact stated that the vehicle was taken to the dealer for several recall repairs. The contact stated that the recall repairs were performed; however, while driving at approximately 40 MPH, the check engine warning light illuminated, and the contact observed that the coolant was empty. The contact refilled the coolant, however, the failure recurred, and the contact refilled the coolant several times. The contact stated that no leak was found, however, the motor oil was an orange color. The contact stated that while driving the vehicle misfired and white smoke came out from the exhaust. The dealer was contacted. The vehicle was not repaired. The contact discovered the Technical Service Bulletin 19-2139; however, it was unknown if the contact's VIN was included. The manufacturer was made aware of the failure. The failure mileage was approximately 133,000.

Head gasket and block cracked and caused coolant to leak into cylinder and caused misfiring and over heating and check engine light with smoke coming out of tailpipes

The driver side door latch will not close. This is apparently a recall being enforced in only certain states. My car was bought, and registered in Pennsylvania, and is not covered by the 2 previous recalls for this issue. I do not know why Ford won't cover a door latch repair. The door literally won't close, so the car is not secure and also cannot be driven in this condition. We've tried all methods to get the door to close, none work. Contacted both Ford Customer Service and our local Dealership Fred Beans Ford in Mechanicsburg, PA, and both refused to remedy the complaint.

The contact owns a 2016 Ford Fusion. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic and a tune-up was performed. The failure reoccurred, and the vehicle was taken back to the independent mechanic where it was diagnosed with a coolant leak. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was advised to report the failure to the NHTSA Hotline. The failure mileage was approximately 85,000.

The contact owns a 2016 Ford Fusion. The contact stated that when the vehicle was started, the vehicle was idling rough with the check engine warning light illuminated. The contact stated that there was an abnormal odor inside the cabin of the vehicle. The contact drove the vehicle to an independent mechanic who diagnosed the vehicle and determined that the spark plugs needed to be replaced. The vehicle was repaired. The contact stated that the failure reoccurred, and the vehicle was returned to same independent mechanic who diagnosed the vehicle and determined that the coils needed to be replaced. The vehicle was repaired. The contact stated that later while driving approximately 60 MPH, the "engine coolant temperature high" message was displayed. The contact slowed the vehicle and drove the vehicle to another independent mechanic who diagnosed the vehicle and determined that coolant had intruded into the engine block and the engine needed to be replaced. The contact was advised by the mechanic that he had observed white smoke coming from the exhaust pipe as she was driving onto the parking lot. The independent mechanic informed the contact the failure was related to TSB: 19-2346 Coolant Intrusion in Cylinders (Engine and Engine Cooling). The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was 101,995.

Had head gasket done at 78600 for misfire in cylinder 4 for coolant intrusion 11000 miles later I have misfire in cylinder 4 again with coolant intrusion

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was contacted. The contact stated that the rear-view camera displayed a black image while in reverse(R). The dealer was notified of the failure; however, the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000.

The engine cooling failed inside the block on cylinder #2. The cooling system is not operable and resulted in blue smoke under acceleration. The car is no longer under warranty and only has 65K miles on it and is otherwise in good working order. I am told the whole engine needs to be replaced.

The contact owns a 2016 Ford Fusion. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was towed to the dealer. The vehicle was diagnosed with head gasket and block engine failures. The dealer stated that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 120,000.

Engine failure-yes, available for inspection The engine may fail at anytime leaving me and/or family stranded. Putting us in danger of being seriously injured or even killed. Yes, the dealer mechanic explained that the coolant was leaking into the head gasket/ block. He stated this was a known issue by Ford. He also stated that he would not drive the more than just home from the shop because otherwise we were at risk for stalling on the road. The vehicle had not been inspected by anyone. However, the state of Virginia requires an annual inspection which was completed on 02/29/24. Check engine light came on, took to a mechanic he replaced plugs. Light was off and car running fine. Check engine light came back in. We took it to the dealer the next day. The car was only driven to the dealer.

The contact owns a 2016 Ford Fusion. The contact stated while driving 45 MPH and depressing the accelerator pedal, the vehicle failed to accelerate as needed. The check engine warning light was illuminated. The contact stated the vehicle was taken to an Auto Zone where it was diagnosed and determined that cylinder #3 had misfired and the vehicle was low on coolant. The contact refilled the coolant however, when the vehicle was started the following day, the failure reoccurred. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 131,980.

The contact owns a 2016 Ford Fusion. The contact stated while the vehicle was parked on level ground, the contact attempted to shift the gear shifter into reverse and drive however, the transmission failed to respond as needed. There were no warning lights illuminated. The vehicle was towed to an independent mechanic, but the vehicle was not diagnosed nor repaired. The contact referenced NHTSA Campaign Number: 22V413000 (Power Train) as a possible solution; however, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The approximate failure mileage was 150,000.

Vehicle after every single time we refuel have to press gas pedal to start afterwards it keeps stalling until you gun the acceleration to pick up speed. Vehicle after that runs okay until the next time you fuel up.

Was driving and vehicle started to shake and lose speed. Check engine light came on. Checked and said misfire in cylinder 3. Took to mechanic and said coolant leaked into engine, plugs were corroded and heads cracked. Total engine replacement needed. Ford does not have recall for this year or model even though it's a widely known issue. I still have a loan on this car that I now can't drive as I don't have an extra $5000 to pay for an engine and my extended warranty won't cover it.

My 2016 Ford Fusion with 90,000 miles has a coolant intrusion problem. This has caused my car to shake, smell, run terribly, hesitate while driving in traffic, almost losing power and now not starting. The first time I had trouble starting my car I took it to the Ford dealer that has always worked on my cars and was told I have a coolant intrusion issue. They said coolant leaked into a cylinder due to a design issue and there is no recall at this time. My service engine light would go on and off. When we called the dealer about the light going on and then not coming back on for weeks at a time they said when the light goes back on and stays on to call them and they would have a look. This started about 6 months ago. The light would only light up a couple of times and go back out. My car has not started since the beginning of April 2024. The dealer has quoted us $10,000 to fix this problem of a faulty designed motor.

The contact owns a 2016 Ford Fusion. The contact stated that while driving at an undisclosed speed, the temperature gauge began to indicate the engine was overheating, after which the contact observed an excessive amount of smoke emanating from the exhaust. After a visual inspection of the engine compartment, the contact observed that the coolant reservoir was abnormally low, prompting him to refill it, but the failure reoccurred a short time later. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who was unable to diagnose the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 130,000.

most known issue with the fusions and escapes is cars make whining noise then randomly wont drive know a couple people experiencing this issue

The contact owns a 2016 Ford Fusion. The contact stated that upon refueling the vehicle, the check engine warning light illuminated on the instrument panel. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The vehicle was taken to an independent mechanic, who diagnosed a failure with the float gauge, requiring a replacement. The vehicle was not repaired. The vehicle was taken to the dealer, who confirmed the diagnosis. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 70,000.

The contact owns a 2016 Ford Fusion. The contact stated that while driving at approximately 40 MPH, the tire went flat on the front passenger's side, and the tire pressure warning light illuminated. The vehicle was taken into a parking lot where a spare tire was installed on the vehicle, and it was taken back to the contact's residence. The vehicle was taken to an independent mechanic where it was diagnosed with needing a new ball joint and a lower control arm. The vehicle was repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 125,000.

My 2016 Ford Fusion check engine light came on and started blowing white smoke out of the exhaust. I had it towed to the Ford dealership and they told me that my entire engine needs to be replaced because of a coolant link on the engine. They said my car overheated and had no coolant. I know my engine had coolant and there was no sign of a leak. There was no notification of the car overheating. After researching on the internet there is a known part that cause this problem. Ford is aware and they aren't fixing it. My car could have caught on fire with no fault of my own. I can't afford to pay $10,000 for a new engine. This is an extreme financial hardship for me.

Steering Wheel power steering no longer works. Can't turn the steering wheel. Became extremely difficult to turn before permanently parking. The 2016 Ford Fusion is currently at the dealership and they confirmed the issue. It's been inspected by a Ford Dealership Service Center. Yes, a light came on in the vehicle, but I do not remember which one. Nothing we did caused it to stop working. One day it just started jerking and catching while turning. Then it stopped working suddenly.

The contact owns a 2016 Ford Fusion. The contact stated while driving at an undisclosed speed, the contact noticed white smoke coming from the engine compartment. The contact stated that the following day while driving at an undisclosed speed, the engine was shaking erratically like the engine was going to fall out of the vehicle. In addition, the check engine warning light illuminated. The code indicated an engine misfire. The vehicle was taken to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact referenced an unknown recall repair to the dealer; however, the contact was informed that the VIN was not associated with the recall. In addition, the contact stated that for the past six months, the vehicle had been diagnosed with a coolant leak, an engine misfire, and a water pump failure. The contact stated that the previous repairs and parts replacements failed to fix the vehicle. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 85,000.

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a black screen while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 85,000.

Component failure: Engine -- Catastrophic engine failure due to coolant leakage onto the engine block. EcoBoost engine. Dealership confirmation that car engine will need full replacement - car essentially scrap metal without new engine. At the time of this failure car had approximately 40,000 miles odometer read total on it and maintenance was up to date. Personal safety - I was driving the car on a Freeway with other vehicles at approximately 65 mph and the entire car began to shudder and I lost the ability to accelerate. The road was on an uphill trajectory and I was in the middle lane - I had to navigate my vehicle to the right hand lane and off the freeway at the next exit - I and others were at high risk of a collision due to the severity and sudden failure of the engine while on a busy road. Dealer confirmation: Dealership had specific codes on the diagnostics decribing this issue. Repair offered was replacement of the long block with a Ford engine that had been modified to fix the coolant leakage problem. Essentially Ford was offering a new TYPE of engine instead of a fix with the same model the car originally had. Dealership was aware of this engine coolant issue with Ecoboost, they revealed Ford was aware of the issue but never issued a recall. We were given the customer complaint line and were told FORD has been offering SOME people new engines at no cost. We were rejected by Ford customer line and told to file a complaint here. Essentially described by dealership repair as need to replace the long block (entire engine) to fix the problem or replace the short block only to expect it to happen again. The cost to replace the long block was quoted at 9500.00. Inspection and repair worksheets available from owner. Warning signs: NONE. Check engine light came on approximately 30 seconds AFTER symptoms on freeway began.

The contact owns a 2016 Ford Fusion. The contact stated while driving 30 MPH, the steering wheel seized. The contact stated that the instrument cluster and the radio turned off unintendedly. The contact stated that the power train, hill assist, and several other unknown warning lights were illuminated. The contact stated that the steering wheel failed to function as intended. The contact pulled over to the side of the road and turned off the vehicle. The vehicle was able to be restarted after several attempts. The vehicle was taken to two dealers; however, no cause for the failure was found. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The contact stated that the failure persisted. The contact related the failure to NHTSA Campaign Number: 19V632000 (STEERING); however, the VIN was not included. The failure mileage was approximately 66,000.

The contact owns a 2016 Ford Fusion. The contact stated that while her husband was driving at unknown speeds, the vehicle sputtered and stalled. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who stated that the failure was due to the short block and coolant entering the engine block. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, and the contact was referred to the NHTSA Hotline. The failure mileage was approximately 104,000.

The contact owns a 2016 Ford Fusion. The contact stated that on two occasions while the vehicle was parked, the check engine, ABS, parking brake, traction on/off, and power train warning lights illuminated. Additionally, the steering wheel became firm. The vehicle was taken to an independent mechanic where it was diagnosed that the electronic power steering module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 165,000.

The contact owns a 2016 Ford Fusion. The contact stated that while stopped in traffic or at a red traffic light on several occasions, on the way to an independent mechanic, the vehicle stalled. The contact stated that the vehicle was able to restart on each occasion after several attempts. The check engine warning light was illuminated. The contact stated that upon taking the vehicle to the independent mechanic and turning the vehicle off, the vehicle failed to restart. The mechanic diagnosed that the unknown sensor parts needed to be replaced. The vehicle was repaired, but the failure reoccurred a few months later. The vehicle was taken to the same independent mechanic on three occasions, where a tune-up was completed, and unknown parts were replaced; however, the failure persisted. The vehicle was taken to a dealer, where it was diagnosed with coolant intrusion into the cylinder due to a crack in the engine block. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 70,000.

The component that failed was the flex plate. It is available for inspection at this exact moment, but it’s scheduled to be fixed next week. The safety issue is that it’s intermittently providing adequate power to the engine and causing the vehicles steering to shake violently. The vehicle was inspected by certified Ford dealership and it was proven to reproduce the problem. There were no warning lights on the dashboard and the problem first presented itself 3/07/24.

The contact owns a 2016 Ford Fusion. The contact stated that while driving at an undisclosed speed, he observed smoke emanating from the engine compartment, after which a message displayed reading "High Engine Temperature". The check engine and temperature warning lights were illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion had damaged the engine and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 96,000.

The contact owns a 2016 Ford Fusion. The contact stated while driving at various speeds, the RPMs were fluctuating, and the engine was running rough. Additionally, the contact stated that the vehicle was experiencing excessive coolant consumption, and there was white smoke coming out of the exhaust pipe while driving and while starting the vehicle. There was no warning light illuminated. The contact stated that upon scanning the vehicle with a vehicle scanner, diagnostic trouble codes: P0300 and P0303 were retrieved. The contact related the failure to Ford TSB Number: 22-2229. The dealer was notified of the failure and informed the contact that the vehicle was not covered. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 170,000.

Antifreeze is leaking into the engine and now the engine needs replaced. Ford is aware of faulty 2.0 turbo engines but has not recalled it. I bought an extended warranty and they won't cover it. I have been a Ford guy my whole life but that will change because Ford knows about the issue but won't do anything about it.

My vehicle has been maintained by the dealer and myself for the 87800 miles that have been put on it. I purchased the vehicle in August of 2016 brand new with 34 miles on it. The motor has a manufacturing defect, the block was built in the same plant (Hermosillo, HERMOSILLO, MEXICO)that other Ecoboost motors were built in that were recalled for the coolant leaking into cylinders via a "fix" which was cutting a channel between the cylinders on the deck of the long block between the cylinder walls, this compromised the integrity of the seal between the cylinder head and head gasket. This allowed coolant to leak into cylinder 4 of my vehicle. Ford has known about the issue for the last several years and continues to make these motors. The dealer I purchased the vehicle from wants $14,000 to replace the motor with a new long block but I would not feel comfortable having that done and would want a crate engine as the other components would now be compromised. I have spent $1200 on replacement coil packs and spark plugs, coolant and oil, all to treat the symptoms. In addition to Fords $260 diagnostic fee at the dealer for a known defect. Ford should not get away with bilking customers for $10,000 plus engine rebuilds - this would likely not last the same miles it has gone currently in my case.

Coolant leaking into cylinder, overheating, headgasket

The steering wheel became wobbly and loose. Took it to the Whaling City Ford in New London CT. and they said that although this type of issue was the subject of a recall, this particular car/VIN was not part of that recall, and they would charge $60 just to diagnose the issue. Called Ford later in the day and they said the car had been repaired under the recall in 2018 and now it was not in warranty. Obviously the fix performed under the recall was not done properly, or it was otherwise ineffective. They refuse to fix it at their expense. I had it repaired elsewhere. at my own expense.

This problem randomly occurred. My steering wheel stopped working & it took a severe amount of force to control the steering wheel. No prior problems with the vehicle

The contact owns a 2016 Ford Fusion. The contact stated that while pulling out of the driveway, he observed a popping noise emanating from the engine compartment and the power steering assist failure warning light illuminated. Additionally, the steering wheel became stiff and did not operate as intended. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 90,000.

This incident is replicable. When driving in lower speed (parking) and moments after switching into a gear (drive or reverse) the power steering goes out. The dash flashes with 2 errors “service AndvanceTrac” and “Hill Assist” following dash lights illuminate: Airbags, ABS, & Traction control. Once the vehicle is turned off and then back on, the indicator lights go away and power steering works again. This vehicle was made at Flat Rock by FMC on 8/26/15 and was purchased & registered in the state of New York from 2015-2021 but Recall # 19S26 only refers to Vehicles made at Flat Rock between 8/21/13 - 6/14/15 (This vehicle was made 83 days later)

First noted engine acting sluggish about a week prior to 2-13-24 oil change at Firestone. They suggested it may be the fuel injection system needing to be cleaned, which they performed on 2-14-24. Engine continued to run sluggish and was in fact worse than before, engine light came on 2-21-24 so Firestone replaced fuel injector that day. Error codes were reading misfire in cylinder 2, the engine was still full of carbon and other buildup so they thought there was still residue and thoroughly cleaned everything again after replacing fuel injector. On 2-22-24 I refueled after work and car would not start. AAA was dispatched to tow vehicle and I notified Firestone it would be brought in, fortunately after about 15 minutes I was able to start it and drive it to Firestone, engine light immediately came on. They looked at it first thing on 2-23-24 and engine started up normally, they suspected a faulty fuel canister valve (which was replaced in 2020) but that did not turn out to be the case, codes were again reading misfire in cylinder 2. White smoke began emitting from exhaust and they discovered spark plugs as well as engine cylinders were soaked with oil, also coolant was nearly gone despite no signs of a leak. Upon doing research they discovered this website and pending class action lawsuits against Ford for faulty engine design that knowingly causes coolant to leak into cylinders, thus causing engine block to fail. They advised me to trade/sell the car immediately but also to have Ford give their opinion. AAA towed the car to Sarasota Ford on 2-28-24 and they called on 3-1-24 to report the engine had completely failed and it would cost $12,000 to replace. I declined and will arrange for AAA to tow it home until we can sell the vehicle for scrap per advisor's suggestion as it cannot be traded or sold in this condition. I have spent thousands in repairs/Ubers as Ford refuses to cover cost or provide a loaner, also had to open Firestone credit card just to cover repairs

The contact owns a 2016 Ford Fusion. The contact stated that the steering wheel was very loose. The contact spoke with the dealer where and it was confirmed that the vehicle was included in two recalls not related to the steering. The dealer confirmed that the failure experienced was related to NHTSA Campaign Numbers: 19V632000 (Steering) and 18V167000 (Steering) however, the VIN was not included. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure, and it was confirmed that the VIN was not included in the recalls. The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 143,910.

The transmission jerks sometimes between 1 and 3 gear. It was slipping a little in second gear. That issue only happened one time but for the most part it’s a hard shift on a regular basis between 1 and 3 gear.

The contact owns a 2016 Ford Fusion. The contact stated while starting the vehicle, the traction control warning light and other unknown warning lights were illuminated. Additionally, the vehicle lost power steering functionality. The vehicle was towed to the dealer, where it was diagnosed that the steering gear had failed and needed to be replaced. The contact related the failure to NHTSA Campaign Number: 19V632000 (Steering) however, the dealer informed the contact that the vehicle was not covered because the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 82,000.