2017 Ford Fusion Complaint Log

MY CAR HAS APPROXIMATELY 61,000 MILES ON IT AND ONE DAY, I TURNED IT ON AND IT MADE A ROUGH SOUND STARTING UP. I THEN NOTICED MY CAR WAS SHAKING AND THAT MY CHECK ENGINE LIGHT HAD COME ON, SO I ELECTED TO NOT DRIVE IT TO ENSURE NO FURTHER DAMAGE COULD OCCUR. I CONSULTED WITH TWO MECHANICS WHO BOTH STATED THAT FLUID WAS LEAKING FROM MY SPARK PLUGS, CAUSED BY FLUID IN MY CYLINDERS, AND THAT IT WAS NECESSARY TO REPLACE MY ENGINE. THEY PLUGGED CODE READERS IN THAT INDICATED THAT MY SECOND CYLINDER WAS MISFIRING. AFTER RESEARCHING ONLINE ABOUT THIS ISSUE, I FOUND MANY OTHER CARS OF MY MAKE AND MODEL THAT HAD THE SAME ISSUE, SOME OF WHICH STATED FIRES AND OTHER SERIOUS DANGERS AND WERE ALL WITHIN 15,000 MILES OF USAGE AS MY CAR. I AM DISCOURAGED AND DISAPPOINTED BY THE FACT THAT I WAS SOLD A DEFECTIVE VEHICLE. I PAID GOOD MONEY FOR A CORPORATION TO NEGLECT THEIR MISTAKES AND LAND ME WITH A 400 DOLLAR CAR PAYMENT ON A NONFUNCTIONAL VEHICLE THAT COULD'VE CAUSED SERIOUS INJURY OR DEATH IN CERTAIN CIRCUMSTANCES. I INTEND TO TAKE MY VEHICLE TO THE DEALERSHIP WHERE I PURCHASED IT ON TUESDAY, FEBRUARY 9TH, 2021 TO DISCUSS MY OPTIONS.

AS WE WAS DRIVING DOWN THE HIGHWAY I FELT LIKE THE CAR WAS RIDING A LITTLE ROUGH AND I HAD RECENTLY GOTTEN AN OIL CHANGE SO I KNEW INSTANTLY IT WASN'T THE ENGINE CAUSE IM FAMILIAR WITH ENGINE ISSUES SO, I PULLED OVER TO A GAS STATION A MID OUR TRAVELS TO A JOB INTERVIEW. I LISTENED FOR ANY UNUSUAL SOUNDS BUT THERE WASN'T ANY. I THEN REALIZED THAT THE VEHICLE WHEN SHIFTED INTO GEAR IT JERKED A LITTLE HARD AND ACCELERATED ABNORMALLY. SO THAT'S WHEN I DECIDED TO ADD TRANSMISSION FLUID. THINKING THAT WOULD MAKE IT BETTER WHEN RETURNING BACK TO DRIVING IT STARTED OFF REAL GOOD RIDING SMOOTHLY LIKE EVER BEFORE. THEN IT OUT OF NO NEUTRALIZE LEAVING MY FOOT REVING THE ENGINE COASTING ALONG THE HIGHWAY, BREAKS LOCKED ON DRIVERS MAKING ME SWERVE AND TAIL WHIP, WHILE ALONG SIDE OF TRUCKS WITH ME AND FAMILY AT RISK OF OUR LIVES AND OTHERS TAKEN BECAUSE OF A POTENTIAL RECALL. MY VEHICLE NEEDS TO BE INVESTIGATED AND MY VIN A PART OF THIS RECALL. THE CONSUMER STATED THE DEALER OFFERED TO PAY A PORTION OF THE REPAIRS. *JS

TL* THE CONTACT OWNS A 2017 FORD FUSION. THE CONTACT STATED THAT THE GEAR SHIFTER FAILED. THE CONTACT WAS UNABLE TO SHIFT THE GEAR OUT OF PARK. THE VEHICLE WAS NOT TAKEN TO A DEALER TO HAVE A DIAGNOSTIC TEST PERFORMED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED OR INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

WHILE DRIVING THE STEERING FEELS LOSE LIKE WHEN I TURN IT FEELS AS IF IT GOING TO STEER MY CAR INTO A CIRCLE. IT IS VERY TOUCHY ON THE STEERING NOT SURE IF IT NEEDS TIGHTENED OR JUST SIMPLY FIXED FROM THE RECALL.

The contact owns a 2017 Ford Fusion. The contact stated while the vehicle was parked in her driveway on a hill without the emergency brakes, the vehicle rolled down the hill and bumped into her husband's parked vehicle. The contact took the vehicle to a local dealer but was unable to duplicate the failure. The contact stated on April 2022, while she was driving at an unknown speed, the vehicle began to shake and failed to go over 50 mph. The contact stated no warning light was illuminated. The contact took the vehicle to a local dealer, where it was diagnosed with needing the transmission to be replaced. The vehicle was repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 17V427000 (Power Train), however, the VIN was not included. The manufacturer had been informed of the failure and transferred her to the NHTSA Hotline. The failure mileage was approximately 72,000. The consumer stated she should be reimbursed for the repairs.

My transmission shift linkage is broken and keeps detaching from the transmission shift lever. According to the recall that is already out there for this issue, 2014-2016 Ford fusions are covered. My vehicle was manufactured in 2016 but is a 2017 model year. As such its using the affected parts but not part of the recall. The cost to repair it is well outside what I can afford.

NOTIFIED BY DEALER THAT LUG NUTS HAVE 'SWOLLEN' AND ARE DIFFICULT TO REMOVE. THE LUG NUTS SHOULD BE REPLACED ACCORDING TO THE DEALER. IF NOT REPLACED, THE LUG NUTS COULD BE DIFFICULT OR IMPOSSIBLE TO REMOVE IN AN EMERGENCY SITUATION.

CHANGED MY BATTERY FOR A NEW ONE. AFTER A COUPLE OF DAYS AN ORANGE WRENCH APPEARS AS A WARNING TO CHECK MY MANUAL. CHECKED THE MANUAL IT SAYS THERE'S A PROBLEM WITH THE POWER TRAIN. I LOOKED UP WHAT THAT MEANS BUT THERE WASN'T A TRUE DEFINITION OF WHAT WAS WRONG. I HAD TO WAIT TO GET IT CHECKED OUT AND WHEN I WAS ABOUT TO MY CAR WOULDN'T LET ME CHANGE IT OUT OF PARK. AFTER HAVING IT TOWED AND THE MECHANIC TELLS ME THE PART THAT'S MESSED UP IS ELECTRICAL AND THE PART IS ON BACK ORDER BECAUSE THERE ARE A LOT OF PEOPLE EXPERIENCING THE SAME PROBLEM WITH MY TYPE OF CAR. I HAVEN'T BEEN ABLE TO DRIVE MY CAR BECAUSE I'M WAITING FOR THE PART TO BE AVAILABLE BUT THE PART MALFUNCTION WASN'T ANYTHING THAT I DID JUST LIKE THE OTHERS WHO ARE EXPERIENCING THIS. THERE HASN'T BEEN A RECALL.

TL* THE CONTACT OWNS A 2017 FORD FUSION. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE LEAKED COOLANT CAUSING THE ENGINE TO OVERHEAT. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO COURTESY FORD LINCOLN (1313 NE 122ND AVE, PORTLAND, OR 97230) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE WATER PUMP NEEDED TO BE REPLACED. THE CONTACT SOUGHT A SECOND OPINION FROM LANDMARK FORD LINCOLN (12000 SW 66TH AVE, TIGARD, OR 97223) AND THE VEHICLE WAS DIAGNOSED A HEAD GASKET FAILURE WHICH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE NEEDED HAD TO BE REPAIRED OUT OF POCKET BECAUSE THE VIN WAS NOT UNDER RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.

2017 FORD FUSION SUFFERING FROM A WELL-DOCUMENTED COOLANT LEAK INTO CYLINDERS. WITHOUT WARNING, THE VEHICLE SUFFERED A LOSS OF POWER AND HAD TO BE TOWED. COOLANT FOUND IN CYLINDERS SEE TSB 19-2436

The contact owns a 2017 Ford Fusion. The contact stated that the vehicle failed to start and required to be jumpstarted. The contact stated that the failure occurred intermittently. The contact stated while driving at various speeds, the vehicle stalled inadvertently. The contact stated that the failure mostly occurred while coming to a complete stop. The contact stated that on some occasions, the ABS warning light would illuminate and the ABS would make abnormal sounds prior to the failure; on other occasions, the check engine warning light was illuminated and a message indicating that the vehicle was overheating was displayed. The contact stated that the vehicle was towed three times out of the five to a Cadillac dealer and a Ford dealer. The dealers replaced the water pump, the alternator and an unknown part; however, the failure persisted. Additionally, the contact stated that the vehicle would lose electrical power while the battery was fully charged. The vehicle was not repaired. The contact later received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) that he related to the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 80,000.

WAS DRIVING ON THE HIGHWAY AT 65 MPH AND LIGHTS POPPED UP ON DASH LOSE OF STEERING STOP CAR SAFELY IN HIGH TRAFFIC AND BASICALLY LOST ALL POWER STEERING AND ABILITY TO CONTROL THE CAR ALMOST CRASHED INTO A SEMI. WITH PREGNANT GIRL IN THE PASSENGER SEAT.

2.0L ECO BOOST ENGINE NEEDS TO BE REPLACED DUE TO COOLANT LEAK AND FAULTY DESIGN IN ENGINE MANUFACTURING. INITIAL WARNING CODES WAS NEED MISFIRE ON CYLINDER 2. REPLACED SPARK PLUGS ISSUE REMAINED. RECOMMEND REPLACING IGNITION COIL MOVED IT TO CYLINDR 1, SAME MESSAGE OF MISFIRE ON CYLINDER 2 REMAINED. ROUGH IDLE

VEHICLE KEEPS RANDOMLY SHOWING A SHIFT SYSTEM FAULT WHEN I GO TO DRIVE AND A PIECE THAT SHOULD CONNECT TO THE TRANSMISSION TO ALLOW THE VEHICLE TO SHIFT INTO GEAR KEEPS DISCONNECTING CAUSING THE CAR TO STAY IN PARK AND THE EMERGENCY BRAKE TO STAY ON.

BACK IN 2018, 1.3 MILLION FORD FOCUS VEHICLES WERE RECALLED DUE TO A FUEL PURGE VALVE. WHO'S TO SAY THE SAME ISSUE IS STARTING TO OCCUR AGAIN, BUT TO THE FORD FUSIONS? MY 2017 FORD FUSION THAT I PURCHASED 6 MONTHS AGO HAS THIS ISSUE. IT IS A MAJOR SAFETY CONCERN! ON MY WAY TO WORK IN THE MIDDLE OF THE HIGHWAY, DURING MORNING TRAFFIC, MY CAR DECIDES TO TURN OFF CAUSING A ACCIDENT, BUT LUCKILY NOBODY GOT HURT! WHILE I WAS SITTING THERE WAITING FOR THE POLICE TO ARRIVE, I TRIED TURNING IT BACK ON, AND LUCKILY IT DID, BUT SURPRISE SURPRISE NOW WITH THE SERVICE ENGINE LIGHT ON. WHEN I GOT OFF OF WORK MY CAR TURNED BACK ON (STILL WITH THE SERVICE ENGINE LIGHT ON) AND THE SAME ISSUE HAPPENED AGAIN 4 TIMES ON MY WAY BACK HOME. I DROVE ALL THE WAY BACK ON THE RIGHT HAND PASSING LANE BECAUSE THIS IS A SAFETY HAZARD, AND COULD EASILY CAUSE A ACCIDENT AGAIN! WHAT IT DID EXACTLY IS IT STARTS LIKE A HUMMING/VIBRATING NOISE THAT COMES FROM THE DASHBOARD, I COULDN'T PUSH ON MY GAS, TURN MY STEERING WHEEL, AND AUTOMATICALLY GOES DOWN TO 0 MPH, AND ON THE DASHBOARD IT ASKED ME TO PUT THE CAR IN P, AND THEN TURNS OFF. OF COURSE THE WARRANTY THAT I PURCHASED DIDN'T WANT TO COVER IT, AND NOW I HAVE TO PAY $425 TO HAVE THIS FIXED! FORD MOTOR COMPANY NEEDS TO ISSUE A RECALL BEFORE SOMEONE SERIOUSLY GETS INJURED!

CAR RAN ROUGH WHEN FIRST STARTED THEM SMOOTHED OUT, HAPPENED A FEW TIMES THE CHECK ENGINE LIGHT TURNED ON. COOLANT WAS LEAKING IN CYLINDERS #4 AND #3. MECHANIC STATED THIS YEAR CAR THE ENGINE BECOMES POROUS AND THEY NEEDED TO REPLACE THE ENGINE.

I / THE OWNER OF MY 2017 FORD FUSION SE 1.5L HAD A SEIZED ENGINE OCCUR ON MY COMMUTE HOME FROM WORK. WHITE SMOKE BILLOWED AND BREWED OUT MY EXHAUST AS I WAS IN THE RIGHT LANE. I IMMEDIATELY PULLED OVER TO SEE WHAT WAS GOING WRONG AND ALMOST CAUSED A COLLISION FOR THE PERSON BEHIND ME.. AFTER GETTING IT TOWED THE NEXT DAY OFF THE SIDE OF THE HIGHWAY I BROUGHT IT TO A REPUTABLE MECHANIC STATING THAT THIS IS A PROBLEMATIC ISSUE WITH THIS VEHICLE AND MY ENGINE BLOCK FAILED & CRACKED. PROCEEDING THIS, I WENT TO ANOTHER MECHANIC TO GET A SECOND THOUGHT, JUST IN CASE. SAME RESPONSE TO THE ISSUE. APPARENTLY, THIS IS A HUGE ISSUE WITH THE 1.5L. I WAS QUOTED $4,800 TO FIX THIS ISSUE, MONEY I DON'T HAVE LAYING AROUND, MY WARRANTY RECENTLY EXPIRED AND BOTH FRED BEANS OF LANGHORNE & FORD MOTOR COMPANY BOTH TOLD ME TO "POUND SAND" BECAUSE OF THIS ISSUE. THAT THIS WHOLE ISSUE IS ON ME TO BE FIXED. EVEN THOUGH I BROUGHT MY CAR IN FOR THE PROGRAM 19B37 RECALL - WHICH FIXES THE COMPUTER SYSTEM TO "PREVENT" THIS ISSUE." THE VEHICLE HAS BEEN IN AND OUT OF THE LOCAL SHOP FOR CYLINDER MISFIRES, SPARK PLUG FOULS & ENGINE START UP ISSUES. WHICH APPARENTLY ARE LEADING SIGNS TO THE VEHICLE ENGINE BLOCK ISSUE. IT WAS DETERMINED THAT A NEW ENGINE WAS NEEDED AND HAVE FOUND BULLETINS STATING THIS IS DUE TO A MANUFACTURING DEFECT KNOWN BY FORD AS FORD HAD RELEASED THE BULLETINS. THIS DEFECT LEADS TO ENGINE FAILURE AND IS NOTHING CAUSED BY THE DRIVER BUT SOLELY DUE TO THE FACT THAT WHEN CERTAIN ENGINES WERE MANUFACTURED THEY WERE MANUFACTURED INCORRECTLY. SUCH AS THE 1.5L. FORD IS UNWILLING TO PAY FOR ENGINE REPLACEMENT EVEN THOUGH THEY HAVE ADMITTED THIS IS FAULT DURING THE MANUFACTURING PROCESSES IF THE ENGINE IS TO STALL OR SEIZE DURING DRIVING THIS COULD LEAD TO SERIOUS INJURY, ACCIDENT, AND EVEN DEATH. FORD IS NOT RECALLING THIS ENGINE AT THIS TIME. PLEASE RECALL THIS, NOW.

THE OWNER/MYSELF DRIVING VEHICLE HOME MY 2017 FORD FUSION SE 1.5L ON THE INTERSTATE WHEN WHITE SMOKE BILLOWED OUT FROM THE EXHAUST LEADING TO A SEIZED ENGINE ON A HIGH TRAFFIC DENSITY HIGHWAY. THE CAR STARTED TO SPUTTER, CLUNK AND THE CHECK ENGINE LIGHT KEPT FLASHING AS I PULLED OFF THE SIDE OF THE ROAD. THIS CAR HAD ISSUES BEFORE THE FAILURE OF THE ENGINE WITH CYLINDERS MISFIRING, SPARK PLUGS BEING FOULED AT LOW MILEAGE AND ENGINE LOSING COOLANT. PER MY VEHICLES BREAKDOWN I BROUGHT IT TO A LOCAL MECHANIC WHO WORKED FOR FORD AND STATED MY ENGINE LOCKED UP AND NEEDS TO BE REPLACED, AFTER BRINGING MY CAR TO ANOTHER SHOP FOR A SECOND DIAGNOSIS, IT WAS THE SAME ANSWER AFTER A FULL LOOK AT IT. I TRIED CALLING FORD IN MICHIGAN THEY GAVE ME THE RUN AROUND, MY DEALER FRED BEANS OF FORD GAVE ME THE RUN AROUND SAYING I HAVE TO COVER THIS REPAIR DUE TO IT BEING OUT OF MY WARRANTY. I DID THE PROGRAM 19B37 RECALL FROM FORD WHICH RESET THE COMPUTER SYSTEM FOR ANTIFREEZE AND COOLANT ENTERING THE ENGINE. CLEARLY, THAT ISSUE THAT FORD TRIED TO PATCH UP DIDN'T WORK. MY MECHANIC & FORD DETERMINED THAT A NEW ENGINE WAS NEEDED AND HAVE FOUND BULLETINS STATING THIS IS DUE TO A MANUFACTURING DEFECT KNOWN BY FORD AS FORD HAD RELEASED THE BULLETINS. THIS DEFECT LEADS TO ENGINE FAILURE AND IS NOTHING CAUSED BY THE DRIVER BUT SOLELY DUE TO THE FACT THAT WHEN CERTAIN ENGINES WERE MANUFACTURED THEY WERE MANUFACTURED INCORRECTLY. FORD IS UNWILLING TO PAY FOR ENGINE REPLACEMENT EVEN THOUGH THEY HAVE ADMITTED THIS IS FAULT DURING THE MANUFACTURING PROCESSES IF THE ENGINE IS TO STALL OR SEIZE DURING DRIVING THIS COULD LEAD TO SERIOUS INJURY, ACCIDENT, AND EVEN DEATH. FORD IS NOT RECALLING THIS ENGINE AT THIS TIME. PLEASE - RECALL THIS ISSUE. 1.5 & 2.0 ENGINES ARE VERY PROBLEMATIC. THE COST FOR MY REPAIR IS $4,800.00 THAT I DON'T HAVE.

TL* THE CONTACT OWNS A 2017 FORD FUSION. THE CONTACT STATED WHILE DRIVING BELOW 20 MPH, THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT DROVE THE VEHICLE IN MANUAL STEERING MODE TO THE RESIDENCE. THE VEHICLE WAS NOT TAKEN TO THE DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V632000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 14,256.*DT *TR

TURNING INTO MY NEIGHBORHOOD AT ABOUT 10-15 MPH THE LEFT WHEEL AND HUB FELL OFF CAUSING THE CAR TO CRASH INTO THE PAVEMENT. THIS CAUSED ALOT OF DAMAGE TO THE FRONT BUMPER AND FENDERS. AND THE LINKAGE TO THE RIGHT WHEEL. FORD SAID IT WAS BECAUSE I HIT SOMETHING BUT I DID NOT HIT ANYTHING AND MY CAR STOPPED DEAD IN THE MIDDLE OF THE ROAD.

TL* THE CONTACT OWNS A 2017 FORD FUSION. THE CONTACT STATED THAT AFTER HIS WIFE PARKED THE VEHICLE AND SHIFTED THE GEAR SHIFTER INTO PARK, THE VEHICLE ROLL BACKWARD. THE CONTACT'S WIFE RE-ENTERED THE VEHICLE AND SHIFTED THE VEHICLE INTO DRIVE HOWEVER, THE GEAR SHIFTER SEIZED IN NEUTRAL. THE CONTACT STATED THAT THE TRANSMISSION SHIFTER CABLE BUSHING HAD DETACHED. A ZIP TIE WAS USED TO ATTACHED THE GEAR SHIFTER AND THE VEHICLE WAS DRIVEN TO HIS RESIDENCE. THE CONTACT STATED THAT HE WAS A CERTIFIED MECHANIC. UNIVERSITY FORD DURHAM (5001 DURHAM-CHAPEL HILL BLVD, DURHAM, NC 27707, (919) 682-9171) WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 95,000.

CHECK ENGINE LIGHT WAS ON INDICATING A MISFIRE IN ENGINE 3. FORD DEALERSHIP RECOMMENDED NEW SPARKPLUGS AND IGNITION COIL. I COMPLETED THE REPAIR, CHECK ENGINE LIGHT DISAPPEARED. AFTER FEW DAYS, THE ENGINE STARTED OVERHEATING SUDDENLY WITHOUT ANY WARNING. I CHECKED THE COOLANT RESERVOIR AND IT WAS NEAR EMPTY. PAID FORD AGAIN TO DIAGNOSE THE PROBLEM, THIS TIME THEY IDENTIFIED COOLANT INTRUSION IN ENGINE 4 CAUSED BY INTERNAL COOLANT LEAK. THE RECOMMENDATION IS A NEW REMAN FORD ENGINE WITH THE ESTIMATE OF $5000.

The contact owns a 2017 Ford Fusion. The contact stated while driving at an undisclosed speed, the contact observed white smoke coming from the exhaust, after which the vehicle inadvertently lost motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle was able to be restarted. No warning lights were illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion in cylinder #2 had damaged the engine, and the engine needed to be replaced. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the dealer, who again determined that coolant intrusion in cylinder #2 had damaged the engine however, the vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 60,000.

TL* THE CONTACT OWNS A 2017 FORD FUSION. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED WHILE DRIVING. THE VEHICLE WAS TAKEN TO FAIRWAY FORD INC (444 US-117, BURGAW, NC 28425) AND WAS DIAGNOSED THAT A NEW SPARK PLUG NEEDED A SPARK PLUG. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND WAS DIAGNOSED THAT COOLANT WAS LEAKING INTO THE CYLINDER AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS REJECTED TO BE SERVICE DUE TO THE WARRANTY BEING EXPIRED. THE CONTACT STATED THAT THE VEHICLE REMAINED AT THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED THE CONTACT WITH A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 128,000.*DT*DT*TR*JB*DT *TR*DT*JB

VEHICLE CODES STARTED TO APPEAR ON THE DASHBOARD ( TEMP LIGHT, ENGINE LIGHT, BATTERY LIGHT) WARNING SIGNS ALSO APPEARED ( OVERHEATING IN ENGINE ) ENGINE COOLANT STARTED TO DECREASE NO LEAK WAS DETECTED. IT WAS TAKEN TO A MECHANIC TO GET EVALUATED AND THEY CAME TO THE CONCLUSION THAT IT WAS LEAKING INTERNALLY INTO THE CAR WHICH CAUSED OTHER ISSUES. THIS CAR WAS PURCHASED FEBRUARY 2020 SO 8 MONTHS LATER THE CAR HAS COMPLETELY CRASHED. WHITE SMOKE IS ALSO EXPELLING FROM THE VEHICLE EXHAUST. THE SPARK PLUGS ARE BURNING UP THEY WERE REPLACED APPROXIMATELY 8 DAYS AGO AND THEY ARE COMPLETELY BURNED WHITE.

WHILE TRYING TO REVERSE OR GO INTO DRIVE, MY SHIFT CABLE CAME OFF DUE TO A CAP BEING MISSING ON IT. THE ERROR 'SHIFT SYSTEM FAULT' KEEPS POPPING UP. AND NOW IT HAS EFFECTED MY TRANSMISSION TO THE POINT WHERE MY VEHICLE HAS ISSUES WITH ACCELERATING.

CHECK ENGINE LIGHT CAME ON WITH 3 CODES P051B PERTAINING TO THE CRANKCASE PRESSURE SENSOR, UPON FURTHER INVESTIGATION I'VE NOTICED THAT THE 1.5L ECOBOOST 2017 FORD ESCAPE HAS A RECALL BUT NOT THE 1.5L ECOBOOST 2017 FORD FUSION, THE SYSTEM FAILED TO NO FAULT OF MY OWN. RECALL NEEDED DUE TO FAULT OF FORD MANUFACTURING/EQUIPMENT. I NOTICED THE CHECK ENGINE LIGHT TURNED ON DURING ONE OF MY DAILY COMMUTES BACK HOME FROM UNIVERSITY.

BRAKE FAILURE! BRAKE HOSE AT PASSENGER FRONT TIRE BURST AT 55,000 MILES. HOSE FAILURE AT CONNECTION. DEALER / FORD REFUSED WARRANTY ALTHOUGH THIS IS A KNOWN PART FAILURE. DRIVING ON HIGHWAY AT 65 MPH, BRAKES FAILED TO WORK, DROVE INTO MEDIAN AND BRAKE FLUID POURED OUT INTER RIGHT FRONT TIRE.

I WAS IN A THE MIDDLE OF A DRIVE THRU AND I PUT MY CAR IN PARK AND ENGINE LIGHT CAME ON, MY GEAR SHIFTER WAS FLASHING IN ALL THE GEARS AND ON THE DASH IT WAS SAYING SHIFT SYSTEM FAULT SERVICE REQUIRED. I COULDN'T PUT IT IN ANY GEAR. IT WOULDN'T START UNTIL SOME GUY CAME OVER AND SAID THE SAME THING HAPPENED TO HIS FORD FUSION. HE KNEW HOW TO GET IT BACK IN PARK AND SHOWED ME WHAT HAPPENED. HE HAS SAID THAT THERE WAS A RECALL FOR THAT PART.

TL* THE CONTACT OWNS A 2017 FORD FUSION. THE CONTACT STATED THAT THE POWER TRAIN AUTOMATIC TRANSMISSION TORQUE CONVERTOR FAILED. THE CONTACT STATED WHILE DRIVING 62 MPH AND DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE STARTED TO SHUDDER AND JERK. NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT ALSO STATED THAT ON ANOTHER OCCASION, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED AND STARTED TO JERK. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND WAS INFORMED TO TAKE THE VEHICLE TO A FORD DEALER THAT THERE WAS A RECALL ASSOCIATED WITH THE VEHICLE. THE VEHICLE WAS LATER TAKEN TO DICK SMITH FORD OF COLUMBIA LOCATED AT 7201 GARNERS FERRY RD, COLUMBIA, SC 29209, BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 71,063.

I WAS DRIVING ABOUT 10 MINS AWAY FROM MY HOUSE, IN THE CITY AS I APPROACHED A RED LIGHT MY CAR SHUT OFF. IT STOPPED WHILE I WAS IN MOTION , I COULDN'T BRAKE, THERES WAS NOTHING COULD DO BUT JUST LET THE CAR STOP ON ITS OWN. THE BATTERY LIGHT STARTED TO FLASH, THE WRENCH LIGHT CAME ON. I TURNED THE CAR OFF, THEN BACK ON, AND IT DIDNT START. SO I TRIED AGAIN, AND THE CAR STARTED, I WAS ALE TO MAKE IT HOME SAFE. BUT THIS IS A HAZARD, I HAD CHILDREN IN THE CAR, I WILL LIKE THIS CAR TO BE RECALLED. I SAW IN 2017 IN JULY ABOUT FIVE THOUSANDS 2017 FORDS WERE RECALLED FOR THIS REASON. IM SCARED AND DONT KNOW WHAT TO DO!

2017 FORD FUSION. CONSUMER WRITES IN REGARDS TO DEFECTIVE BATTERY. *LD THE CONSUMER STATED SINCE THE PURCHASE OF THE VEHICLE THE BATTERY HAS DIED A TOTAL OF 7 TIMES. THE VEHICLE WAS TAKEN TO THE DEALER FOR REPAIR 4 TIMES. THE DEALER WAS UNABLE TO DETERMINE THE CAUSE OF FAILURE. *JS

TL* THE CONTACT OWNS A 2017 FORD FUSION. THE CONTACT STATED THAT THE TORQUE CONVERTER WAS NOT WELDED PROPERLY AND CAUSED THE VEHICLE TO GO INTO LOCK MODE WHILE DRIVING AT AN UNKNOWN SPEED. THE CONTACT STATED THAT THE REFER TO OWNERS MANUAL LIGHT ILLUMINATED. THE CONTACT CALLED AN UNKNOWN FORD DEALER, LOCATED IN UNION, NEW JERSEY AND WAS TOLD THAT THERE WAS NO RECALL ON THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.

ENGINE COOLANT LEAKED INTO MULTIPLE CYLINDERS AND THE ENGINE NEEDS TO BE REPLACED. APPARENTLY THIS IS A DESIGN FLAW AND HAS BEEN KNOWN BY FORD FOR MANY YEARS AND HAS NOT BEEN RECALLED. THIS IS THE ECOBOOST ENGINE IN A 2017 FORD FUSION PLATINUM. NOW THE ENGINES ARE ON BACK ORDER SO IT WILL TAKE MANY WEEKS TO GET REPLACED. THE WARRANTY ONLY COVERS A RENTAL CAR FOR 10 DAYS.

TL* THE CONTACT OWNS A 2017 FORD FUSION. THE CONTACT STATED WHILE DRIVING 30 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN WITH THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE CONTACT DROVE TO HER DESTINATION. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER DAVID WILSON'S VILLA FORD LOCATED AT 2550 N TUSTIN ST, ORANGE, CA 92865, (714) 509-5615, AND THE DEALER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND WAS INFORMED THE STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN DIAGNOSED NOR REPAIRED AS OF YET. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 55,000.

WHILE DRIVING MY 2017 FUSION 2.0 ECO BOOST WITH 77,000 MILES THE "SERVICE ENGINE SOON" LIGHT CAME ON.THE LIGHT WENT OFF A FEW DAYS LATER BUT I HAD ALREADY MADE A SERVICE APPOINTMENT AT THE DEALER WHERE I HAD PURCHASED IT BRAND NEW. THEY'VE ALSO DONE ALL OF THE ROUTINE MAINTENANCE. THEY SAID IT JUST NEEDED NEW SPARK PLUGS AND INJECTORS CLEAND, SO THEY DID THE WORK AND CHARGED ME $400. AFTER I GOT THE CAR BACK 2 DAYS LATER THE LIGHT CAME BACK ON, I RETURNED THE CAR TO THEM. IT'S 2000 MILES OVER THE EXTENDED WARRRANTY I PURCHASED. AFTER THEY HAD IT A FEW DAYS THEY DETERMINED IT HAS COOLANT LEAKING INTO CYCLINDER NUMBER 1. THE REPAIR WAS $6,236.92 TO FIX. I WAS ABLE TO PERSUADE THE DEALERSHIP INTO HAVING THE EXTENDED WARRANTY COMPANY PAY HALF. MY PART WAS $3236.92

HAD A CHECK ENGINE LIGHT COME ON ON MY 2017 FORD FUSION SE WITH ONLY 61,000 MILES AND THERE WAS A MISFIRE ON THE FIRST 1000 REVOLUTIONS AND IT WAS ON CYLINDER 2. IT WAS UNDER WARRANTY AND I TOOK IT TO THE DEALERSHIP AND THEY SAID THAT COOLANT GOT INTO THE CYLINDER AND IT CAUSED MAJOR ENGINE DAMAGE AND I NEED A NEW ENGINE. I WILL GET A REFURBISHED ONE FOR MY $100 DEDUCTIBLE BUT I THOUGHT I SHOULD GET A BRAND NEW ONE. ECOBOOST ENGINES ARE GARBAGE. ONE AND DONE WITH THOSE. ILL NEVER BUY A FORD WITH AN ECOBOOST ENGINE AGAIN. TOYOTA IS MUCH MORE RELIABLE AND PERFECTS THINGS UNLIKE AMERICAN CAR COMPANIES THAT ONLY CARE ABOUT QUARTERLY SALES. I WONT GET MY CAR FOR 2 TO 6 WEEKS THEY SAID BUT DID GET A LOANER CAR. IM GOING TO TRADE THAT IN ASAP

MY 2017 FORD FUSION WAS GOING TO DEALER FOR ITS 75,000 SERVICE AND TO UPDATE THE SOFTWARE WHICH WAS INCLUDED IN THE RECALL. I TOLD THEM ENGINE LIGHT HAD JUST COME ON .. THEY DIAGNOSED IT AS COOLANT IN THE ENGINE AND IT HAD RUINED THE ENGINE $6200 TO FIX IT I HAVE REPEATEDLY CALLED FORD FOR ASSISTANCE FOR THE DAMAGE RELATED TO THIS RECALL AND NOW THEY TELL ME THEY CANNOT HELP ME OUT .. IT IS MY PROBLEM THIS IS A THREE YEAR OLD CAR THAT I WISH I HAD NOT HAD FIXED AS I WAS CONFIDENT THAT FORD BEING THE GOOD OLD AMERICAN COMPANY THAT IT IS WOULD DO THE RIGHT THING AND BE TRUTHFUL AND STAND UP AND HELP ME OUT WITH A PROBLEM THAT IS CLEARLY THEIRS PLEASE HELP ME OUT I CANNOT AFFORD THIS AND IT'S PLAIN WRONG AND UNFAIR THAT I AS A LAW ABIDING CITIZEN HAS TO COVER THIS MISTAKE BY FORD T

TL* THE CONTACT OWNS A 2017 FORD FUSION. THE CONTACT STATED THAT THERE WAS A KNOCKING IN THE ENGINE. THE CHECK ENGINE LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO RED MCCOMBS FORD LOCATED AT 8333 I-10, SAN ANTONIO, TX 78230, WHERE IT WAS DIAGNOSED THAT COOLANT LEAKED INTO THE CYLINDER AND CAUSED THE ENGINE MISFIRE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 71,000.

I WAS DRIVING HOME ONE NIGHT ON GORDON DR IN RUSTON, LOUISIANA WHEN AN ANIMAL ENTERED THE ROAD SO I STEERED TO THE LEFT TO AVOID THE ANIMAL AND SUDDENLY LOSS CONTROL OF STEERING. THIS CAUSED ME TO CRASH INTO A DITCH WITH A CEMENT DRAIN. MY CAR PROCEEDED TO DRAG ON THE GROUND SO I DID NOT DRIVE IT AND REPORTED IT TO INSURANCE AND IT WAS DECLARED TOTALED.

AFTER 3 YEARS OF OWNING THE CAR AND 81,000 MILES (PURCHASED NEW AND NEVER HAD ANY ISSUES), VEHICLE'S ENGINE BLOCK CRACKED, RESULTING IN COOLANT CONTAMINATION. FORD'S INVESTIGATION SHOWED CYLINDER #2 AND #3 WERE MISFIRING AND OIL WAS LEAKING IN. THE CHECK ENGINE LIGHT, POOR ACCELERATION, AND RUMBLING WHILE IDLING ALL FIRST OCCURRED ON THE HIGHWAY, JUST 2 DAYS AFTER A FORD SERVICE CENTER DID A COMPLETE ENGINE CHECK AND OIL CHANGE. ONCE THE CHECK ENGINE LIGHT STARTED FLASHING AT US AND THE ENGINE WOULDN'T PUSH PAST 2K RPMS, WE IMMEDIATELY PULLED OVER (AS FORD WARNED US THAT FLASHING INDICATED FUEL WAS DUMPING INTO THE ENGINE). THE FORD DEALERSHIP WE TOWED THE CAR TO HAD NO AVAILABILITY TO FIX THE CAR, AS 4 OTHER FUSIONS WITH THE EXACT SAME ENGINE AND ISSUE CAME IN EARLIER THAT WEEK. THAT'S WHEN THE SERVICE MANAGER ACKNOWLEDGED THIS IS A MUCH BIGGER ISSUE THAN WHAT WE BELIEVED WAS A RANDOM BREAK. FURTHER INVESTIGATION SHOWED THAT WE COMPLETED THE RECALL FORD ISSUED (CUSTOMER SATISFACTION PROGRAM 19B37) 8,000 MILES PRIOR TO THE ENGINE CRACKING, WHICH WAS TO REPROGRAM THE POWERTRAIN CONTROL MODULE TO FIX: "COOLANT INTRUSION INTO THE CYLINDER BORES CAN LEAD TO COOLANT LOSS, EXCESSIVE TAILPIPE SMOKE, OR ILLUMINATED MALFUNCTION INDICATOR LIGHTS DUE TO ENGINE MISFIRE AND COULD POTENTIALLY LEAD TO ENGINE DAMAGE". FURTHERMORE, FORD ISSUED TECHNICAL SERVICE BULLETIN 19-2139 THAT ACKNOWLEDGES THIS EXACT ISSUE AND THE WARNING SIGNS TO LOOK FOR, WHICH FORD FAILED TO IDENTIFY DURING THE ENGINE CHECK 2 DAYS PRIOR. IT'S CLEAR THERE IS A DESIGN FLAW OR MANUFACTURING DEFECT IN THE 1.5L ECOBOOST ENGINE FOR 2014-2019 FUSIONS, AND I'M CONFIDENT YOU WILL FIND THOUSANDS OF OTHER OWNERS WHO HAVE EXPERIENCED THE EXACT SAME ISSUE. FORD ACKNOWLEDGED THE ISSUE WITH RECALL 19B37, THOUGH IT'S APPARENT IT DID NOT FIX THE ISSUE. FORD IS JUST TOO CHEAP TO TRULY FIX THE MESS THEY CREATED.

THE CAR DROVE AS EXPECTED UNTIL AROUND 80K MILES. THEN THE CHECK ENGINE LIGHT DISPLAYED WITH THE CODE: P0302. THIS SHOWS A MISFIRE ON CYLINDER #2. THE CARS COOLANT WAS RECENTLY REFILLED AND UPON INSPECTION AFTER THE CHECK ENGINE LIGHT APPEARED, THE COOLANT RESERVOIR WAS AGAIN EMPTY. THE CAR WAS KEPT UP ON MAINTENANCE AND DIDN'T SHOW ANY SIGNS OF MALFUNCTION PRIOR. I LATER FOUND OUT THAT COOLANT IS LEAKING INTO THE CYLINDER, CAUSING IT TO MISFIRE. THE CAR PROMPTED ME TO PULL OVER AND STOP THE ENGINE BECAUSE THIS ISSUE WAS MAKING IT OVERHEAT. THE CAR REMAINS PARKED IN THE DRIVEWAY AS IT IS TOO FRAGILE TO DRIVE.

2017 FORD FUSION 71,000 MILES, COOLANT LEAK INTO CYLINDER 3. MANY FORUMS STATING SAME PROBLEM IN FUSIONS AND FORD EDGE. RESULTING IN NEW ENGINE PURCHASE OR $8K REPAIR. WHILE THE VEHICLE WAS IN MOTION I NOTICED POWER LOSS. FORD WOULD NOT HELP IN ME IN ANY WAY FINANCIALLY OR WAVING ANY FEE.

TURNED CAR ON AND IMMEDIATELY RECEIVED THE SHIFT SYS FAULT SERVICE REQUIRED WARNING. CAR WOULD NOT GO INTO GEAR AS WELL AS THE PARKING BRAKE WOULD NOT GO OFF. ATTEMPTED TO UTILIZE THE KEY HOLE IN THE CENTER CONSOLE, DID NOT ASSIST AT ALL. TOW TRUCK MOVED CAR TO THE HOUSE FOR US. THE CAR WAS STATIONARY DURING THE ATTEMPTING TO MOVE INTO DRIVE.

TL* THE CONTACT OWNS A 2017 FORD FUSION. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE AND ATTEMPTING TO DRIVE, THE GEAR SHIFTER FAILED TO SHIFT OUT OF PARK. THE VEHICLE WAS TOWED TO BOB GILLINGHAM FORD (8383 BROOKPARK RD, PARMA, OH 44129, 216-539-9191) HOWEVER, A DIAGNOSTIC TEST WAS STILL PENDING. THE CONTACT WAS CONCERNED ABOUT A POSSIBLE SHIFTER CABLE DETACHMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 86,100.

CAR KEPT GIVING US A FLAT CODE FOR GEARS....SAYING TRANSMISSION WASNT IN PARK.CAR WOULDNT START OR SHIFT GEARS...THIS HAPPENED AS WE WERE DRIVING THE CAR

I WAS BACKING OUT OF MY DRIVEWAY FROM MY CAR ALL OF SUDDEN STOPPED, AND SHIFTED BACK TO PARK. MAINTENANCE LIGHT WAS ON AND MESSAGE SAID SHIFT SYSTEM FAULT. I TURNED OF MY CAR AND BACK ON SAME THING, TRIED THE MANUAL OVERRIDE IT DID THE SAME THING. TOW TRUCK ENDED UP DRAGGING MY CAR ON TO THE TOW TRUCK BED. I HAVE A VIDEO OF IT DOING IT.

MY 2017 FORD FUSION SE IS EXPERIENCING A P0301 ENGINE CODE ALONG WITH MAJOR COOLANT LOSS. THE ERROR CODE RELATES TO AN ENGINE MISFIRE IN CYLINDER 1. THERE IS ALSO WHITE SMOKE COMING FROM THE EXHAUST. THE CAR WAS PURCHASED IN MARCH OF 2018 AND HAS 69,000 MILE ON IT. UPON STARTING THE CAR IDLES VERY ROUGH FOR ABOUT 10 SECONDS AND THEN SMOOTHS OUT. THE GAS MILEAGE HAS BEEN VERY POOR AND I HAVE BEEN GETTING HIGH ENGINE TEMP ALERTS AS WELL. I TOOK THE CAR TO BRANFORD FORD IN BRANFORD CT. THEY DIAGNOSED THE ISSUE AND TOLD ME THERE IS COOLANT LEAKING INTO CYLINDER NUMBER 1 AND THE ONLY WAY TO CORRECT THE ISSUE IS TO REPLACE THE ENGINE. MY CAR IS OUT OF WARRANTY AND THE COST TO REPLACE IS $5700.00!! THIS A 2 1/2 YEAR OLD CAR THAT NEEDS AND ENGINE REPLACEMENT?!? I DID A TON OF RESEARCH ON THIS ISSUE AND FOUND THAT THERE ARE OTHER PROBLEMS JUST LIKE THIS, SOME IN WARRANTY AND SOME NOT. FORD DID HAVE A RECALL ON THE 1.5 LITER ENGINE FOR THE EXACT SAME ISSUE. APPARENTLY THERE IS NO CURRENT RECALL OR WARRANTY EXTENSION FOR THIS PROBLEM, SO BASICALLY I AM BEING TOLD I AM STUCK WITH THE BILL. I AM LOOKING FOR ASSISTANCE FROM FORD TO REPLACE THIS ENGINE AT NO COST TO ME AS THIS IS A KNOWN ISSUE AMONG THE CONSUMERS BUT THERE HASN'T BEEN "ENOUGH" DOCUMENTATION TO WARRANT ACTION BY THE MANUFACTURER. THANK YOU , [XXX] REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC

COOLANT GOT INTO THE CYLINDER DUE TO A KNOWN ISSUE WITH THIS MOTOR. A SOFTWARE UPDATE WAS OFFERED TO TRY AND PREVENT THE PROBLEM BUT THE DAMAGE HAD ALREADY BEEN DONE. THE CAR HAS 65000 MILES AND IS 5000 OVER THE WARRANTY. FORD WAS CONTACTED BY MYSELF AND THE LOCAL FORD DEALER AND THEY WILL NOT HELP AT ALL. THE CHECK ENGINE LIGHT CAME ON AND I TOOK IT TO THE LOCAL GARAGE AND THEY CHANGED THE SPARK PLUGS AND THEN AT AROUND 60000 MILES THE LIGHT KEPT COMING ON AND OFF. AFTER ABOUT A WEEK THE CAR STARTED SHAKING REALLY BADLY UPON START UP. THE SOFTWARE UPDATE WAS ISSUED AND I TOOK IT TO THE FORD DEALER AND THEY SAID IT IS A KNOWN ISSUE WITH THIS MOTOR AND FORD HAS YET TO OFFER A RECALL.

IN HEAVY RAIN, THE HIGH SPEED OF THE WIPERS IS WAY TOO SLOW... MAKING IT UNSAFE TO SEE EVEN WHEN PRUDENCE OF SLOWING DOWN AND/OR POSSIBLY CONSIDERING PULLING OVER. ONE CANNOT SEE SAFELY ENOUGH TO SEEK A PULL OVER SPOT DURING THE IMMEDIACY OF THE SITUATION.. THUS ONGOING TRAVEL IS THE ONLY OPTION. WIPERS BLADES ARE GOOD. WINDSHIELD IS CLEAN. RAIN SHEETING / BLURRING OF VISION HAPPENS BECAUSE WIPERS AREN'T ABLE TO MOVE FAST ENOUGH