2022 Ford Mustang Mach-E Steering Problems

On November 15, 2024, my Ford Mustang Mach-E was involved in a rear-end collision on Interstate 270 near Clarksburg, Maryland. I was struck at high speed by a box truck, which pushed my vehicle forward into the van in front of me. The rear of the vehicle sustained significant damage, including the complete shattering of the rear window. During the impact, the steering wheel detached from the steering column and came off entirely in my hands. This occurred without the airbag deploying in the steering wheel area. The separation exposed the internal column components and wiring. This type of failure appears to be a serious safety defect. A steering wheel should not detach from the column in a rear-impact collision, and the separation could have resulted in loss of control or severe injury. I am submitting this report because I believe this warrants investigation for potential structural or component failure in the steering column assembly. I have photographs documenting the rear damage, the detached steering wheel, and the exposed steering column.

The contact owns a 2022 Ford Mustang Mach-E. The contact stated that while having the Blue Cruise system activated at approximately 70 MPH, the vehicle suddenly drifted to the right. The contact was able to straighten out the vehicle however, the vehicle drifted to the left and then to the right again. After a while, the contact was able to regain control of the vehicle by manually operating the steering wheel instead of using the Blue Cruise system to control the vehicle. The contact stated that shortly after regaining control of the vehicle, the failure recurred in the opposite direction going from left to right, and then to the left. There were no warning lights illuminated. The contact was able to maintain control. The dealer was contacted and was able to remotely pull the codes from the vehicle for diagnostic testing. The dealer diagnosed that the camera system and control modules had failed. The vehicle had not been repaired. The manufacturer was made aware of the failure. The manufacturer referred the contact to the dealer for servicing. The failure mileage was 30,000.

The contact owns a 2022 Ford Mach-E. The contact stated that while driving at approximately 60 MPH the steering and braking systems suddenly malfunctioned causing the driver to lose control of the vehicle. The driver was unable to steer the vehicle and when pressing the brake pedal the vehicle did not stop. The driver lost control of the vehicle drove off the road and down a ravine and crashed into a concrete embankment. During the crash neither front air bags deployed. The front passenger sustained a fractured sternum and was transported from the scene to the hospital. The driver of the vehicle sustained a concussion which later required medical attention. A police report was taken at the scene and the vehicle was towed away. The cause of the failures was not yet determined. The manufacturer and local dealer were notified of the failure. The contact indicated that the vehicle was recently serviced for NHTSA Campaign number: 23V687000(Electrical System). The failure mileage was 9,100.

Waiting for traffic to move in a busy street. Lights went up pedestrian sounder fault stop safely now and the vehicle wouldnt move. I was panicking my life is in danger im stuck between opposite traffic. So I put on the hazard lights and call two tow trucks and called 911. Next day high voltage warning and powertrain malfunction lights went up service now. I setup first available service which is in one week. Called ford said its okay to drive while waiting for the service. 12/14, warning lights disappeared in the morning but in the afternoon same thing happen lights went up pedestrian sounder fault stop safely now and it just stopped again in the middle of a busy street. I checked recall site there was no recall for this specific vehicle concerning this but others were recalled

While driving on the freeway at about 65 mph through a gradual left bend in the road, with fully active SuperCruise (lane keeping, active cruise control) and fully hands off, the vehicle suddenly veered into the adjacent right lane. The vehicle moved into the adjacent lane at a high rate, and could have resulted in a heavy side impact to a vehicle driving in that lane (and potentially rippling into the lane to the right of that as well). Throughout the deviation, SuperCruise remained active without warning lamps or any inducement of driver takeover. I caught the malfunction and manually overpowered the steering to bring the vehicle back into the original driving lane. The vehicle has no active open recalls, and is operating with the latest firmware updates installed. The vehicle has not been inspected by dealer, manufacturer, or any other group for any relating issues.

Power steering went out including 10+ error / fault codes displaying on the dash on the vehicle after planned having vehicle towed but was back to normal after a restart. Exiting the parking lot at a low speed power steering failed again resulting in a low speed crash. After having it towed to dealership they reviewed software on the vehicle seeing vehicle has has fault codes and module errors for 3+ months on their Ford telemetries cloud system showing module and system errors every other day. Dealership asked if I ever got notice via vehicle or app about these errors which I never received. Ford Legal was notified and said vehicle did have a possible Bluecruise recall and nothing wrong with vehicle without having a Ford Engineer viewing the vehicle. My dealership still said cloud system showed all these errors which didn't seem be an issue to ford. My insurance said they'd make repairs but if my dealership said vehicle isn't safe they recommenced fix what is needed which Ford said 0 issues.

The HVBJB subassembly in ALL Ford Mach-e vehicles has known defects with 'under-designed' main contactors that are known to fail under normal charging and driving conditions as outlined in current open Ford recall notice for my vehicle 22s41. Unfortunately, the internal damage to contactors is not visible externally, and warning notices on display only after damage has occurred, and can result in sudden loss of propulsion power at highway speed, loss of power steering, and power brakes... and failure of other 12v systems due to failure to charge the 12v battery properly after contactors are damaged. Less catastrophic results can include failure to start; which can 'strand' driver's and passengers in remote areas, bad weather conditions, as well as cause loss of use for weeks due to delays in replacement parts and local Dealerships needing equipment and training to effect removal/replacement of faulty unit with a new HVBJB having re-designed 'beefier' components. My complaint is that Ford's recall notice 22s41 is a software-only attempt to prevent future damage, and does not require removal of the part(s) which are KNOWN TO FAIL to be replaced with the re-designed components which are available, and have been used to repair failures under warranty. I have no way of inspecting the original equipment to evaluate current condition; and failure can result in sudden and unexpected loss of power, steering, and braking as well as potentially 'stranding me' in unsafe conditions unable to re-start my vehicle.? ? I would like to see NHTSA strengthen the Ford recall to include both improved software AND removal/replacement of the HVBJB sub-assembly with the new 'beefier' parts.