There are 14 owner-reported air bags & restraints complaints for the 2004 Ford Mustangin NHTSA's database. These are unverified consumer reports and may not reflect confirmed defects.
WE WERE IN AN ACCIDENT ON 2-28-2016 AND WAS HIT FROM THE SIDE AND PUSHED INTO A DITCH WHILE PASSING A FORD 250 HE TURNED INTO US WHILE DRIVING 50 MPH. THE AIRBAGS DID NOT GO OFF.
TL* THE CONTACT OWNED A 2004 FORD MUSTANG. WHILE DRIVING APPROXIMATELY 15 MPH, A VEHICLE RAN A RED LIGHT AND CRASHED HEAD ON INTO THE CONTACT'S VEHICLE. THE CONTACT'S VEHICLE WAS TURNED SIDEWAYS AND CRASHED INTO A POLE. THE FRONTAL AIR BAGS FAILED TO DEPLOY. THE CONTACT WAS PINNED INSIDE THE VEHICLE. THE FIRE DEPARTMENT PRIED THE DOOR OPEN TO RESCUE THE CONTACT. THE CONTACT WAS TRANSPORTED IN AN AMBULANCE TO THE HOSPITAL, BUT NO INJURIES WERE REPORTED. A POLICE REPORT WAS FILED. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V802000 (AIR BAGS) IN DECEMBER OF 2015. THE VEHICLE WAS DESTROYED AND TOWED. THE APPROXIMATE FAILURE MILEAGE WAS 105,000.
PASSENGER SIDE FRONT SEAT BELT RETRACTS ONLY AND WILL NOT EXTEND, SO THEREFORE IS NON-FUNCTIONAL. THIS IS NOT A CASE OF TWISTED BELT, AS WE HAVE ACCESSED THE PART AND ENSURED "FLAT" WIND. MY SON JUST BOUGHT CAR. PRIOR OWNER SAYS IT NEVER WORKED FOR SEVERAL YEARS. DRIVER'S SIDE SEAT BELT IS ALSO BARELY FUNCTIONAL. BOTH PRESENT MAJOR SAFETY HAZARDS TO OCCUPANTS. LOOKING ON-LINE THIS SEEMS TO BE A WELL KNOWN PROBLEM WITH THE MANUFACTURER'S DESIGN WHICH SHOULD BE CORRECTED. *TR
PASSENGER SIDE SEATBELT RETRACTOR COMPLETELY FAILED; MY PASSENGERS ARE NOT ABLE TO BUCKLE THEIR SEATBELT. *TR
IF YOU RECLINE THE SEAT BACK, AND THE SEATBELT IS THROUGH THE PLASTIC LOOP ATTACHED TO SEAT, IT LOOSES TENSION AND FAILS TO RESTRAIN YOU. THIS CAN CAUSE SERIOUS INJURY DURING AN ACCIDENT. *TR
TL*THE CONTACT OWNS A 2004 FORD MUSTANG. WHILE DRIVING 10MPH, A VEHICLE PROCEEDED THROUGH A TRAFFIC LIGHT AND CRASHED INTO THE FRONT PASSENGER SIDE OF HER VEHICLE. THERE WERE NO INJURIES SUSTAINED; HOWEVER, SHE STATED THAT THE AIR BAGS ARE DEFECTIVE SINCE THE IMPACT FROM THE CRASH SHOULD HAVE CAUSED THEM TO DEPLOY. THE DEALER HAS NOT DIAGNOSED THE FAILURE. THE CURRENT AND FAILURE MILEAGE WAS 80,000.
DRIVING ON HIGHWAY AT 50 MPH AND HIT BLACK ICE AND LOST CONTROL. KNOCKED DOWN A 6*6 INCH SIGN POST . CONTACT POINT WAS RIGHT FRONT BUMPER. FRAME WAS BENT, MASSIVE FRONT END DAMAGE . CAR WAS WRITTEN OFF. NEITHER AIR BAG DEPLOYED. WHIPPING FORWARD ACTION CAUSED A BROKEN BACK. SINGLE VEHICLE ACCIDENT AND LONE OCCUPANT. *TR
I WAS DRIVING HIGHWAY SPEED 68 MPH WHEN A CAR CROSSED THE MEDIAN 30 FEET IN FRONT OF ME AND I HAD A TOTAL LOSS HEAD ON COLLISION WITH NO AIR BAG..... IT FAILED TO OPEN ? *JB
FOLLOWING A FRONTAL ACCIDENT AT 40 MPH NEITHER FROM AIR BAG DEPLOYED FROM MY 2004 FORD MUSTANG, VIN [XXX]. *NM UPDATED 07/11/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
FRONT IMPACT 35-40 MPH AIRBAGS NEVER DEPLOYED. *JB
MY DAUGHTER WAS DRIVING MY 2004 FORD MUSTANG , WHEN LIGHT TURNED GREEN UPON ACCELERATION THE GAS PEDAL STUCK( BECAUSE OF CARPET) CAUSING HER TO LOOSE CONTROL OF THE CAR AS SHE WAS MAKING A LEFT TURN ON WET PAVEMENT . SHE HIT ANOTHER VEHICLE TOTALING THE CAR AND SHE WAS ALSO HURT WHEN HER FACE HIT STEERING WHEEL BECAUSE AIRBAG DID NOT DEPLOY. *NM
DT: THE CALLER'S SON PULLED INTO A GAS STATION WHEN BOTH FRONT AIR BAGS DEPLOYED. HE WAS GOING ABOUT 2 MPH, AND HE DID NOT HIT ANYTHING. AIR BAGS DEPLOYED WITHOUT WARNING. DEALER CUT THE AIRBAG OUT OF THE STEERING WHEEL, AND THEY PUT THE PASSENGER'S SIDE AIR BAG BACK IN. THE DIAGNOSTIC SAID THERE WAS NOTHING WRONG WITH THE VEHICLE. CALLER WAS TOLD THAT THERE WERE SCRAPES ON THE BOTTOM OF THE VEHICLE AND THAT MIGHT HAVE CAUSED THE AIR BAGS TO DEPLOY. THIS WILL NOT BE COVERED BY THE WARRANTY. THE CALLER SAID THE VEHICLE HAS NOT BEEN IN ANY ACCIDENTS. MANUFACTURER SIDED WITH DEALER AND SAID SHE WILL HAVE TO PAY FOR REPAIRS.*AK *NM
I HAD A DEER ACCIDENT ON MY WAY TO WORK & WRECKED MY 2004 FORD MUSTANG CONVERTIBLE & THE AIRBAGS DID NOT DEPLOY & I TOOK THE ENTIRE FORCE OF THE ACCIDENT. I FLIPPED END OVER END & ROLLED IT ONCE OR TWICE & HIT THE RIGHT FRONT BUMPER ON A CONCRETE SLAP & FLIPPED BACK ON THE WHEELS & DESTROYED THE FRONT END & COMPLETELY TOTALED THE CAR! I HAVE SEVERE HEAD TRAMA, WHIPLASH, INJURED BACK, NECK & SHOULDERS & AM IN PHYSICAL THERAPY 3X'S A WEEK & LOTS OF PAIN & INFLAMATION RX'S. FORD MOTOR DOESN'T SEEM TO WANT TO GIVE ME ANY ANSWERS & I'VE CONTACTED 4 DIFFERENT LAWYERS & NONE OF THEM WANT TO TAKE FORD ON TO INVESTIGATE WHAT HAS HAPPENED & I CAN'T GET ANY HELP SO I THOUGHT I'D ASK FOR YOUR HELP & ANY INFORMATION YOU CAN PROVIDE ME WITH WOULD BE GREATLY APPRECIATED.
MALFUNCTION IN DEPLOYMENT OF THE AIR BAGS ON 2004 FORD MUSTANG.*MR THE VEHICLE WAS INVOLVED IN A SINGLE CAR ACCIDENT IN WHICH THE VEHICLE HIT THE GUARDRAIL. THE AIR BAGS DID NOT DEPLOY. *NM
Complaints are unverified consumer reports submitted to NHTSA. A high complaint count may reflect vehicle popularity, not defect severity. Data sourced from NHTSA public records.
Data synced from NHTSA on Apr 25, 2026