2016 Ford Taurus Body & Structure Problems

The contact owns a 2016 Ford Taurus. The contact received notifications of NHTSA Campaign Numbers: 25V611000 (Structure) and 25V695000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that when the vehicle was shifted into reverse(R), the back over prevention screen turned off. The vehicle was taken to a dealer, and it was confirmed that the parts for the recall repairs were not yet available. The vehicle was not repaired. Additionally, the contact stated that after visiting the car wash on several occasions, and the vehicle was parked, the contact became aware that the passenger’s and driver’s door trims had detached. The vehicle was taken to a dealer, but no assistance was provided. The manufacturer was not notified of the failure. The failure mileage was approximately 80,000.

The contact owns a 2016 Ford Taurus. The contact stated that the passenger's side door exterior B-Pillar trim was detaching. Additionally, while in reverse(R), the rearview camera displayed a blue image or the message "Camera Unavailable" was displayed on the screen. The contact stated that the failure was intermittent. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention) and became aware that the VIN was also included in NHTSA Campaign Number: 25V611000 (Structure); however, the parts to do the recall repairs were not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the failures. The failure mileage was approximately 130,000.

THE BACK PASSENGER SIDE DOOR KEEPS SLIPPING OUT OF PLACE. THE DOOR HAS DIFFICULTIES OPENING AS IT CATCHES AGAINST THE FRONT PASSENGER SIDE DOOR AND MAKES A SNAPPING SOUND. THE DOOR HAS ALREADY BEEN FIXED TWICE BY THE DEALERSHIP BUT WE WERE INFORMED THAT THIS IS A KNOW PROBLEM WITH THE NEWER VEHICLES AND THEY DIDN'T THINK THIS WOULD BE RESOLVED. MAY LAW ENFORCEMENT VEHICLES HAVE BEEN AT THE SAME DEALERSHIP AND THE LADY WHO WORKS AT FORD SAID THEY HAVE HAD TO FIX A LOT OF VEHICLES WITH THE SAME PROBLEM. THE DEALERSHIP WILL NOT COVER THE COST OF FIXING THE DOOR GOING FORWARD AS WE HAVE HAD THE CAR MORE THAN A YEAR. I CALLED FORD TO REPORT THE ISSUE AND MY CONCERN OVER THE ABILITY TO GET MY SON OUT OF THE BACK SEAT IN A CASE OF EMERGENCY. I ASKED THEM TO NOTE A RECALL AND ALL I GOT BACK WAS AN EMAIL STATING THEY WILL NOT COVER THE COST OF THE FIX. THEY NEVER ADDRESSED MY CONCERN ABOUT SAFETY AND THE ABILITY OF THE DOOR TO FUNCTION. THE DOOR HAS NOT EXPERIENCED ANY STRESS AND ONLY NORMAL OPEN AND SHUT. THERE HAS BEEN NO ACCIDENTS BUT THE DOOR KEEPS SLIPPING OUT OF ALIGNMENT. THE VEHICLE WENT INTO THE DEALERSHIP TO BE CORRECTED MARCH 21 AND APRIL 11TH.