2018 Genesis G90 Complaint Log

ProContact GX-SSR CONT M 2754019 SL101H SL BSW

vehicle went dead. replaced the battery. Started after replacement but went dead a few days later. Towed to dublin CA genesis. Diagnosed as water corrosion to wiring harness. vehicle has less than 22000 miles, other than car washes and normal winter driving in CA. Genesis does have a recall for water intrusion NHTSA ID# 24v107000. I believe my issue is related to this recall but the dealership doesnt think so.

The contact owns a 2018 Genesis G90. The contact received notification of NHTSA Campaign Number: 24V107000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Genesis G90. The contact received notification of NHTSA Campaign Number: 24V107000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The contact attempted to make the manufacturer aware of the issue; however, was unable to reach a representative. The contact had not experienced a failure. VIN tool confirms parts not available.

The internal trunk release latch will not open the trunk. A person inside the trunk compartment may become trapped, increasing their risk of injury. - The trunk latch failed. It is available for inspection, upon request. - A person inside the trunk compartment may become trapped, increasing their risk of injury. - The problem has been confirmed by the dealer (Courtesy Hyundai in Tampa, FL) - The component has not been inspected by police, manufacturer, or others. - There are no warning lamps or messages prior to the problem occuring.

On 01/16/22 at approximately 2305 hours, I was driving north on PA 743. I was traveling approximately 40 MPH in a posted 55 MPH zone due to snowy weather conditions. One adult was in the front passenger seat, 2 children were in car seats in the rear driver and passenger side. The road was level and straight. Suddenly, for no apparent reason, every warning light in the dashboard illuminated at once. The LED screen was rapidly displaying messaged such as, "blind spot monitoring system malfunction, smart BDS braking system malfunction, check smart high beam, check PSB, shifter malfunction, traction control malfunction, ESC malfunction, ABS malfunction, etc...". Immediately after traction control malfunctioned, the vehicle violently fishtailed, as if on the receiving end of a PIT maneuver, and crossed over the south bound lane. It continued off of the roadway and into a ditch, stopping several feet away from a fence. At that point, nothing was functional. Restarting the vehicle multiple times did not remedy anything. The vehicle was towed to the dealership. After approximately two months, Genesis USA advised they were unable to find any issues with the vehicle and it would soon be available to be picked up. Both the dealership and a third party(hired by Genesis) inspected the vehicle . The results of the third party inspection were unavailable.

In the last 8,000 miles the car has stopped cold (about 15 times) when pulling out from a stop. When pulling out the car goes about 3 feet and stops dead. The gas pedal is dead for 1-2 sections, then it responds. The car has almost killed me and my wife several times. The car is under warranty and has been to dealer's service departments 3 times. They claim the computer does not show anything. They refused to attempt an inspection or do any repairs since they can not reproduce the problem and it does not show on their computer. I has contacted costumer service and have no success. THIS IS DANGEROUS SITUATION AND HAS THE CAPACITY TO KILL PEOPLE. This started happening soon after we purchased the vehicle on 02/15/20 and persists to 10/10/21.

TL* THE CONTACT OWNS A 2018 GENESIS G90. THE CONTACT STATED WHEN STOPPED AT A TRAFFIC LIGHT AND ATTEMPTING TO ACCELERATE, THE VEHICLE HESITATED FOR A FEW SECONDS BEFORE ACCELERATING. THE CONTACT TOOK THE VEHICLE TO THE LOCAL DEALER TOWNE HYUNDAI (3170 NJ-10, DENVILLE, NJ 07834) HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE OR RETRIEVE A FAULT CODE. THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 19,677.

CAR WAS COMPLETELY DEAD THREE TIMES, LUCKILY IT HAPPENED IN GARAGE, AND WAS TOWED TO DEALER. NEVER FIXED PROPERLY HAD TO GET RID OF UNRELIABLE, UNSAFE CAR.

MY CAR HAS BEEN RECALLED PURSUANT TO NHTSA RECALL NUMBER 19V-538. DESPITE MAKING FOUR SEPARATE ATTEMPTS, I HAVE BEEN UNABLE TO GET GENESIS TO PERFORM THE RECALL. THE DEALERSHIP FROM WHICH I PURCHASED THE CAR HAS GONE OUT OF BUSINESS. I HAVE CONTACTED THE MANUFACTURER TWICE, BUT DESPITE PROMISES, THEY HAVE BEEN UNABLE TO PERFORM THE NECESSARY REPAIR.

QUITE RANDOMLY, WHEN TRYING TO ACCELERATE FROM A STOP OR A VERY LOW SPEED AND USUALLY TURNING INTO TRAFFIC SUCH AS OUT OF A DRIVEWAY, THERE WILL BE NO POWER RESPONSE FOR SEVERAL SECONDS AFTER PRESSING THE ACCELERATOR PEDAL.

AIR BAG WARNING LIGHT COMES ON ,EVERY TRIP WE TAKE. AFTER ABOUT 500 MILES AIR BAG LIGHT COMES ON STAYS ON FOR UP TO 1000 MILES THEN GOES OUT AGAIN. LIGHT WILL COME ON WHILE DRIVING AND THEN STAYS ON EVEN WHEN STOPPED AND PARKED OVER NIGHT WHILE BEING USED ON HIGHWAY. AIR BAG WARNING WILL TURN OFF WHEN IT FEELS LIKE IT. IT HAS BEEN WORKED ON AT LEAST 4 TIMES AND STILL CONTINUES DOING THIS. THIS COULD BE A REAL SAFETY PROBLEM IF AN ACCIDENT. GENESIS SEEMS TO BE UNABLE TO FIX. *TR CONSUMER STATED WOULD LIKE TO REPORT THAT I HAVE HAD 28 ALERTS MOST ON AIR BAG FAILURE IN 20 MONTHS. BECAUSE I LEASED THE GENESIS G90 IN ARIZONA, THERE IS NO PROTECTION UNDER LEMON LAW. REQUEST THE ADMINISTRATION LOOK INTO A LEMON LAW ON LEASED VEHICLES. I HAVE A CAR THAT EVERY TIME WE TAKE IT ON A TRIP THE AIR BAGS GO OUT. GENESIS SAYS TOO BAD WE WILL RESET LIGHT OR REPAIR EVERY TIME IT HAPPENS, AND THEY DO. HOWEVER WE RIDE ON TRIPS WITH NO AIR BAGS ON A NEW CAR. *JB

OUTSIDE MIRRORS AND WINDSHIELD CONTINUE TO MELT AND ACCORDING TO THE GENESIS ENGINEER, THIS IS DUE TO THE SUNLIGHT REFLECTING OFF MY HOUSE AND ONTO MY CAR THUS CAUSING THE MIRROR AND MOLDING TO MELT

THERE GEAR SHIFTER WILL FREQUENTLY NOT SELECT R OR D. IT OFTEN TAKES 3 OR MORE ATTEMPTS BEFORE IT WILL STAY IN GEAR. THIS IS VERY DANGEROUS WHEN MAKING A 3 POINT TURN MANEOUVER AND VERY INCONVENIENT AT OTHER TIMES. THIS FAULT OCCURS EVERY DAY. THE DEALER ATTEMPTED TO ADJUST THE SHIFTER WITHOUT SUCCESS

GENESIS HAS BEEN IGNORING AN ACCELERATION PROBLEM I'VE MADE COMPLAINTS. ; KHOI NUOEN (GENESIS CUSTOMER CARE). RESPONDED AFTER A WEEK OF INVESTIGATION ' ENGINEERS AWARE OF HESITATION PROBLEM. THERE IS NOTHING WE CAN DO 'YOU ARE GOING TO HAVE TO GET USED TO IT.'; I AM CLOSING YOUR CASE'. 6/25/18 GEORGE NASSAR TOLD JOE THAT THE 'HESITATION' (BALKING) WAS A CHARACTERISTIC OF THE G90 'LIVE WITH IT'. (MAY 17. 2018) - THE COMPUTER HAD REVEALED SEVERAL OF THE I TOLD JOE THAT JOE WOULD HAVE TO 'GET USED TO IT' 'IT IS JUST THE WAY IT IS, NEW TECHNOLOGY - YOU KNOW '- REFERRING TO THE CARS POOR PERFORMANCE. CAR DID IT AGAIN 7/20/18. SO BOUND STOP LIGHT DATE PALM TO PEREZ - MILEAGE 3,094. JULY 24. SHOULD BE. IN GREEN WHEN STOPPED - WHITE WHEN ACCELERATING HAS BEEN STAYING IN WHITE WHEN STOPPED AND ACCELERATING. (PAGE 5-46 - OWNERS MANUAL) CAR WAS NOT PICKED UP. THEY HAD JED CALL ARRANGED TO HAVE CAR PICKED UP THURSDAY JED CALLED RELATED THAT HE, JED HAD DRIVEN A SIMILAR G90 TODAY AND IT HAD THE SAME HESITATION. ECM (FUEL CONTROL) - TRAC CONTROL - TURBO HAVE TO ALL 3 GO IN CONJUNCTION - THEY DON'T - JED SAID HE'D SPOKEN TO A FIELD TECH WHO ACKNOWLEDGED THAT IS A G90 PROBLEM AN D THERE HAS NOT 'FIX'BEEN PROVIDED TO DATE. JED TOLD ME I CAN'T STEP ON THE GAS TOO HARD AND EXPECT THIS CAR TO RESPOND. (NOTE I AM A 62 YEAR OLD MAN WHO NOT HAD THIS PROBLEM WITH ANY CAR EVER! JAGUAR - MERCEDES - THUNDERBIRD - F150 - RENTAL CARS - NEVER! DANNY DROPPED OFF THE CAR 3:30PM HE SAID THAT THERE WAS NO FIX - THE G80 GENESIS DOES THE SAME THING. HE SAID HE FELT HESITATE IN OUR CAR BOTH TIMES HE TOOK IT IN. JOE WOULD LIKE THE CAR FIXED OR REPLACED WITH SAME MODEL WITH A BETTER PERFORMING ENGINE. 7/26/2018 POST OFFICE RETURNED LETTER SENT CERTIFIED TO. GENESIS MOTORS USA/ PHOENIX. PO BOX1430 MESA AZ 85211. MAILED JUNE 29,2018.

SEE UPLOADED LETTER ATTACHED