2023 Genesis GV60 Complaint Log

Charging port heats up to the point were charging is unsuccessful

My car has malfunctioned under the following circumstances: While attempting to make an unprotected left turn at a traffic light intersection (there is no left turn only light) through active lanes of opposing traffic where there is no median lane and no protective barriers between opposite directions of traffic, my vehicle has executed emergency braking on 8 separate occasions. How it happens: I wait for the last opposing traffic car to clear out from the intersection and begin to make my left turn through the intersection. 10 feet into the intersection, where now I'm in opposing traffic lanes, the car initiates sudden and immediate emergency braking. The car is brought to a jarring complete stop and becomes immobilized, hitting the accelerator pedal does not move the car. The proximity sensors are going off, the blind spot sensors are going off, the collision warnings are going off and I am unable to move the vehicle for 3 seconds. Then all the sensors and warnings clear and the accelerator pedal starts to work again. Meanwhile, there is no car in sight. By the time I started making the left turn, the closest vehicle was about 30 feet behind me going the opposite direction in opposing traffic lanes. It appears my car's sensors are picking up the car that is behind me and thinks it is coming towards me rather than away from me while I have my turn signal indicator on. The car is trying to prevent a collision that it thinks will happen but in reality that car is going in the opposite direction and is well behind me. This has happened 3 times. Other times in the same exact type of turn, the car will initiate emergency braking that brings me to a 5 mph crawl and disables the accelerator pedal. So it brings me to a crawl and I lose the ability to accelerate while in the middle of an active intersection. This has happened 5 times. Inspected by dealership and corporate engineer 10 times. Several near accidents that would have hospitalized us. We have dashcam footage.

A defect is causing the level 2 chargers to overheat before my vehicles is charged. The chargers may overheat within 30 to 60 minutes of being in use. I must unplug and replug the home chargers in order to restart the charging process. The GV60 should be charged by 240-volt level 2 chargers at 48 amps in about seven hours, and it is not working as it stops and starts. I have reduced the charge rate from 11.2kw to 10.2kw and it still overheats and stops/starts. I reduced it all the way down to 6.8kw - the minimum setting on the vehicle. Genesis, Hyundai and Kia offered a software repair that does nothing to solve the charger problems. Dealerships perform the software modifications which allegedly lowers the level 2 charging speeds to avoid overheating down to 5.3kw which is less than the promised rate and this creates charging times of more than 10 hours. The Genesis/Hyundai/Kia Level 2 charger problems leaves all of us with different vehicles than advertised. Technical service bulletin (TSB) 23-EV-003h was issued to dealers due to level 2 charger problems when an electric vehicle, “intermittently stops charging before charging completes.” But the TSB never mentions how the software update will double the charging time. Genesis and Hyundai and Kia customers must allegedly manually turn down the charging current to prevent charge failures, but some vehicles allegedly suffer failures while charging at a low 28 amps. This means it will take much longer to fully charge the electric vehicles. I blame the problem on a defect in the charging port design which causes overheating. I would like Genesis/Hyundai/Kia to find a solution that restores the 11.2kw charging speed that I used to have on my GV60.

There is a known problem with the level 2 charging according to my local dealer. However, Genesis has not issued a fix. When charging the car over heats and reduces speed of the charge to a very low rate. Effectively making the car 3 to 4x slower than it is supposed to charge according the manual.