2016 GMC Canyon Complaint Log

The power steering intermittently fails, and the vehicle is almost impossible to steer during the failure. I took the vehicle to GM dealer, Ultimate Auto GMC/BUICK in Mountain Home, Arkansas. They told me the fix would be to replace a power steering module and the cost would be $1,600. I was aware the previous year's model had the same problem and was recalled. I called GM and they would not help with a recall. To me it is obvious that my truck has the same problem as the 2015 model, but they won't admit it. My safety was at risk because I could hardly turn the truck. I do get a warning message on the dash display.

THE POWER STEERING HAS GONE OUT WHILE DRIVING THE VEHICLE 4 TIMES IN THE LAST 3 MONTHS. THE LAST TIME, MY WIFE ALMOST HAD AN ACCIDENT. SHE WAS TURNING INTO S DRIVEWAY AND LAST POWER STEERING AND ALMOST HIT ANOTHER VEHICLE BECAUSE SHE HAD TROUBLE TURNING THE TRUCK. I FOUND OUT GMC IS RECALLING ABOUT 60,000 VEHICLES FOR THIS ISSUE BUT MY VEHICLE IS NOT ON THE LIST SO I WANT TO REPORT THE PROBLEM TO YOUR AGENCY SO YOU HAVE IT ON RECORD IN CASE I HAVE AN ACCIDENT

VEHICLE DOES NOT RESPOND TO ACCELERATION COMMAND WHILE ENTERING A HIGHWAY OR DURING HIGHWAY DRIVING, INCREASING THE RISK OF COLLATION WITH OTHER VEHICLES DUE TO TRANSMISSION FAILURE, SUSPECT THE TORQUE CONVERTER NOT WORKING PROPERLY. THIS IS A MAJOR AND WELL KNOWN ISSUE, GM CONTINUES TO IGNORE AND I DO NOT WANT TO BECOME THE NEXT STATISTIC DEAD IN US HIGHWAYS. THE VEHICLE IS MOVING, DURING A RED TRIANGLE YIELD SIGN ENTERING THE HIGHWAY, THE VEHICLE WILL NOT RESPOND TO ACCELERATION COMMAND CAUSING A BOTTLE NECK OF TRAFFIC BEHIND ME AND HIGH RISK OF BEING REAR ENDED. THIS IS A SERIOUS DEFECT AFFECTING THE TRANSMISSION, IT NEEDS TO BE INVESTIGATED AND RESOLVED AS SOON AS POSSIBLE.

Power steering and stability control had intermittent failures while operating vehicle.

Ignition key randomly will not release from switch. The key is stuck in the ignition in the accessory position which in turn kills the battery. As far as I can tell (and I have read about and experienced this problem for many months) the root cause is the gear shift assembly or Part # 23397472. It is not reliably returning the confirmation, to the solenoid lock on the ignition switch, that the transmission is in PARK reliably. For the first time last w/e my dealer admitted this is a problem and that replacing 23397472 usually resolves the issue. I need GM to take responsibility and activate a recall

Vehicle power steering and stability controls has intermittent failures while operating the vehicle.

Have had truck in shop several times, currently in the shop and has been there for almost 3 weeks nobody seems to know what the problem is. Vehicle losses power and goes into a limp mode. Temperature gauge keeps failing, exhaust break does not work, ac cuts out often and does not work often, keeps trying to clean exhaust filter over and over again and again.

When I’m driving I lose power steering and stabilitrak. Took it to free beans in doyelstown and they said they couldn’t find anything. Took to Faulkner gmc in Trevose, said I need a steering rack. It’s on back order and they don’t know when it’ll ship. This is my only vehicle. It’s very unsafe. Happens when I’m going 5mph or 50mph. There has been times when I’m going around a 90 degree turn and I lose my steering.

GM CASE #[XXX]; GM RECALL BULLETIN: 15595A NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION CAMPAIGN ID FOR RECALL: 16V054 GM ISSUED A RECALL BULLETIN RELATED TO A DEFECT IN CERTAIN 2015 GMC CANYON TRUCKS DUE TO LOSS OF POWER STEERING DUE TO A POOR ELECTRICAL CONNECTION WITHIN THE TORQUE SENSOR HARNESS CONNECTOR. THIS PRESENTS A GREATER RISK OF A CRASH AND A SAFETY CONCERN. MY NAME IS [XXX] AND I OWN A 2016 GMC CANYON VIN #[XXX]. MY STABILITY TRACK INDICATOR CAME ON AND MY POWER STEERING STOPPED WORKING. I TOOK MY VEHICLE INTO A GM DEALER AND WAS CHARGED $180 TO DIAGNOSE THE PROBLEM. I WAS TOLD DUE TO LOW VOLTAGE THE RECOMMENDATION WAS A NEW BATTERY. THE BATTERY WAS REPLACED COSTING ME AN ADDITIONAL $140. THE NEXT DAY, THE STABILITY TRACK INDICATOR CAME ON AND MY POWER STEERING STOPPED WORKING AGAIN. I TOOK IT INTO THE GM DEALER AGAIN AND WAS TOLD THIS TIME THERE WAS AN ISSUE WITH MY TORQUE SENSOR WHICH IS THE SAME ISSUE IN THE RECALL BULLETIN #15595A FOR THE 2015 TRUCKS RELATED TO POWER STEERING. CONCERNED AND FRUSTRATED, I CALLED GM AND WAS ISSUED WITH THE AFOREMENTIONED CASE #. I WAS TOLD SOMEONE WOULD CALL ME, WHICH NO ONE DID. THE DEALER THEN INFORMED ME THAT GM WOULD COVER 80% OF THE COST STILL LEAVING ME WITH A BILL OF $734! I WROTE THIS COMPLIANT TO GMC FOR SEVERAL REASONS AND INCLUDING NHTSA DUE TO THE SAFETY ISSUE. THIS IS OBVIOUSLY THE SAME ISSUE BEING EXPERIENCED IN THE 2016 TRUCKS NOT JUST THE 2015 TRUCKS. I AM BRINGING ATTENTION TO THIS ISSUE AS THIS ISSUE MAY CONSTITUTE A RECALL NEEDED FOR THE 2016 WHICH HASN'T BEEN DONE. THIS IS NOT ONLY CONCERNING AS THE ISSUE PRESENTS RISK OF A CRASH, A SAFETY CONCERN AND OWNERS LIKE ME HAVING TO INCUR OUT OF POCKET EXPENSES. I AM REQUESTING AN INVESTIGATION INTO MY ISSUE AND FOR GMC CONSIDERATION OF REIMBURSEMENT OF $734 IN ADDITION TO $320 OUT OF POCKET EXPENSES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

POWER STEERING CONSTANTLY GOES OUT MAKING EXTREMELY DIFFICULT TO MANEUVER THE VEHICLE. SAME ISSUE AS 2015 RECALL

POWER STEERING GOES OUT WHILE VEHICLE IS MOVING AT EITHER NORMAL SPEED OR LOW SPEED. ERROR MESSAGES APPEAR INDICATING LOSS OF POWER STEERING AND TRACTION LIGHT COMES ON. SHUTTING DOWN ENGINE AND RESTARTING CAN CLEAR. IF SHUTTING DOWN DOESN'T WORK DISCONNECTING BATTERY CABLE CAN CLEAR THE PROBLEM. THIS PROBLEM OCCURRED NUMEROUS TIMES OVER SEVERAL DAYS. IT OCCURRED BOTH ON CITY STREETS AND RURAL HIGHWAY. IT OCCURRED DURING TURNS AND WHILE DRIVING STRAIGHT. IT OCCURRED AT NORMAL HIGHWAY SPEEDS AND AT LOWER PARKING LOT SPEEDS. THIS OCCURRED SIX TIMES IN ONE DAY. AFTER CLEARING THE LAST TIME WE RETURNED HOME AND TOOK THE TRUCK TO A GM REPAIR SHOP. THIS SAME PROBLEM HAS BEEN RECALLED IN THE 2015 GMC CANYON (RECALL N202313200). THE LOSS OF POWER STEERING ALLOWED THE 63 YEAR OLD FEMALE DRIVER TO EASE OFF THE RURAL HIGHWAY HOWEVER WHEN THE POWER STEERING FAILED IN A CITY PARKING LOT THE MALE DRIVER HAD TO USE ALL HIS STRENGTH TO STEER THE VEHICLE. IN THE EVENT THIS HAD OCCURRED WITH THE FEMALE DRIVER IN A SITUATION WHERE A TURN HAD TO BE NAVIGATED SHE WOULD NOT HAVE HAD THE STRENGTH TO NEGOTIATE THE TURN POSSIBLY CAUSING SERIOUS INJURY OR PROPERTY DAMAGE. OWNER HAS OPTED TO HAVE REPAIRED AT HIS OWN COST DUE TO SAFETY CONCERNS. TOTAL COST TO REPLACE THE STEERING GEAR ASSEMBLY INCLUDING THE POWER STEERING CONTROL MODULE WAS $1565.21

HIGHWAY DRIVING ON 3/24 AND TWO LIGHTS WARNING ME THAT POWER STEERING AND STABILITY(TRACTION) CONTROL WERE DISENGAGED. TRAVELING APPROXIMATELY 70MPH, STEADY SPEED ON SMOOTH ROAD,

II WAS DRIVING MY GMC CANYON AND THE POWER STEERING WENT OUT AND THE WARNING LIGHT CAME ON AND "LOSS OF POWER STEERING, DRIVE WITH CARE". I PARKED THE CARE AND WAITED 15 MINUTES, RESTARTED THE TRUCK AND THE WARNING LIGHT WENT OFF AND I WAS ABLE TO DRIVE HOME WITHOUT A PROBLEM. THE NEXT DAY I WAS DRIVING AT LOW SPEED AND THE SAME WARNING LIGHT CAME ON WITH THE ADDITIONAL WARNINGS OF "STABILITRAK" AND "STEERING ASSIST REDUCED" AND I LOST POWER STEERING. I PULLED OVER AND RESTARTED THE TRUCK AND THE LIGHT STAYED ON AND I HAD NO POWER STEERING. I CONTINUED DRIVING HOME WITHOUT POWER STEERING AND STOPPED FOR A SHORT WHILE AND WHEN I RESTARTED THE TRUCK I HAD POWER STEERING AGAIN. I DID A WEB SEARCH AND IT SAID 2015 AND 2016 CANYONS AND COLORADO'S WERE HAVING THIS ISSUE BUT ONLY 3000 WE RECALLED. I WANTED TO MAKE YOU AWARE OF MY PROBLEM AND SEE IF THE RECALL SHOULD BE FOR MORE THAN THE 3000 VEHICLES.

UNABLE TO GET THE KEYS OUT OF THE IGNITION WHEN COME TO A COMPLETE STOP AND IS IN PARK.. THE KEY WON'T GET RELEASED FROM THE IGNITION.. I HAVE TO RESTART THE TRUCK SEVERAL TIMES AND REPEAT TAKEN THE KEYS OUT. IT IS AS IF THE IGNITION WON'T RECOGNIZE THE KEY..

MY WIFE AND I WERE TRAVELING AT APPROXIMATELY 55 MILES AN HOUR WHEN ALL DASH LIGHTS NAV SYSTEM GAUGES ETC. TURNED OFF. IT WAS AS IF I TURN THE IGNITION OFF. THEN IT TURNED ITSELF BACK ON AND SEEM TO FUNCTION NORMALLY. THE VEHICLE HAD A SIMILAR PROBLEM PREVIOUS TO THIS AND THERE WAS A RECALL PERFORMED ON IT RECENTLY. ALSO THIS VEHICLE IS SUPPOSED TO GET CLOSE TO 30 MPG AND NOW THE BEST I CAN GET IS 21 MPG. IT HAS HAD A ROUGH IDLE AND SHUT DOWN ON ME SEVERAL TIMESDURING THE LAST FEW YEARS. I FEEL LIKE THIS VEHICLE IS UNSAFE AND GMC SHOULD BE HELD ACCOUNTABLE. I BOUGHT THIS VEHICLE BECAUSE I WANTED GOOD FUEL ECONOMY FROM A DIESEL AND THAT IS NOT THE CASE. THIS VEHICLE HAS HAD A NUMBER OF MAJOR ISSUES AND NUMEROUS RECALLS BUT NONE HAVE ADDRESSED THE VEHICLE SHUTDOWN. I HAVE READ MULTIPLE ACCOUNTS OF OWNERS NEARLY GETTING KILLED WHEN THEIR VEHICLE RANDOMLY SHUTS OFF WHILE DRIVING. THE VEHICLE SEEMS UNSAFE AND I FEEL THEY MISREPRESENTED THE FUEL ECONOMY OF THE DIESEL ENGINE.

AN ANIMAL CHEWED THROUGH THE FUEL LINE CAUSING A SIGNIFICANT FUEL LEAK. THIS WAS CAUSED BY THE CONSTRUCTION ON THE FUEL LINE CONTAINING SOY BASED PRODUCTS WHICH ATTRACTS WILDLIFE. THIS OCCURRED WHILE THE VEHICLE WAS PARKED (STATIONARY).

THE POWER STEERING HAS GONE OUT COMPLETELY ON SEVERAL OCCASIONS. VEHICLE IS VERY DIFFICULT TO CONTROL ESPECIALLY WHEN ON INTERSTATE AT HIGHER RATE OF SPEED. THIS IS DANGEROUS. IT IS A SHAME THAT GMC ONLY INCLUDED 2015 CANYONS IN RECALL AND NOT 2016 BUT ALSO THAT NHTSA HAS NOT INTERVENED ON THIS VERY DANGEROUS MALFUNCTION.

POWER STEERING GOES OUT WHILE DRIVING AND STEERING WHEEL WILL GET HARD

VEHICLE FREQUENTLY SHUTS OFF DURING BRAKING OR WHILE STOPPED AND MUST BE RESTARTED BEFORE THE VEHICLE CAN OPERATE AGAIN. VEHICLE EXPERIENCES VIOLENT GEAR CHANGES AND SIGNIFICANT LAGGING DURING PERIODS OF MODERATE ACCELERATION AT LOW SPEEDS. GEAR CHANGES RESULT IN EITHER SEVERE UNRESPONSIVENESS AND A GENERAL LACK OF ACCELERATION OR AN AGGRESSIVE GEAR CHANGE THAT JERKS THE VEHICLE AND SPINS THE TIRES.

LIKE THOUSANDS OF OTHER CANYONS/COLORADOS, POWER STEERING FAILS AT RANDOM TIMES CAUSING STEERING WHEEL TO BE RIPPED FROM HANDS. EXTREMELY DANGEROUS. HAPPENS AT ALL SPEEDS, MOVING OR STATIONARY. I DON'T UNDERSTAND WHY IT'S ONLY RECALLED ON 2015 MODELS WHEN IT'S EXACTLY SAME PROBLEM.

DRIVING DOWN THE ROAD AND MY STEERING WHEEL LOCKED UP WITH A NOTIFICATION POPPING UP SAYING POWER STEERING DRIVE WITH CARE. I COULDN'T TURN THE STEERING WHEEL AT ALL. I HAD TO PUT MY TRUCK IN PARK IN THE MIDDLE OF THE ROAD AND TURN IT OFF AND TURN IT BACK ON IN ORDER FOR THE MESSAGE TO CLEAR AND MY STEERING TO WORK AGAIN. LUCKILY I WAS CLOSE TO THE HOUSE AND DIDN'T HAVE TO DRIVE MUCH FURTHER. I'M WORRIED IT WILL HAPPEN AGAIN WHICH IS SCARY BECAUSE I HAVE A ONE YEAR OLD AND ANOTHER NEWBORN COMING IN THE NEXT FEW MONTHS.

I PUT THE CAR INTO PARK AND TURN THE KEY TO TURN THE IGNITION OFF. ENGINE TURNS OFF BUT KEY DOES NOT TURN IN TO OFF POSITION. I HAVE TO START AND TURN THE TRUCK OFF MULTIPLE TIMES TO RELEASE THE KEY.

DRIVING 65 MILES AN HOURS AND STEERING WHEEL LOCKED, SEVERAL TIMES, I COULD OF HAD AN ACCIDENT ON THE EXPRESS WAY, IT HAPPENED AGAIN WHILE I TRY TO TAKE IT TO THE DEALER TODAY 09/19/2020. I ALSO HAVE PICS OF THE WARNING IT PROVIDED ME, 'STABILITRAK' AND 'POWER STEERING DRIVE WITH CARE' TRUCK WAS IN MOTION WHEN THIS OCCURRED.

TRUCK HAS STARTING ISSUES WHEN SHOPPING OR GETTING GAS. ENTIRE TRUCK SYSTEM GOES DEAD. TRUCK HAS TO SIT FOR 10 MINUTES OR SO. THEN OUT OF THE BLUE ALL THE SYSTEMS IN TRUCK WILL START WORKING. THIS AFFECTS THE ALL DOOR LOCKS, POWER SEATS, POWER WINDOWS, RADIO, INSTRUMENT PANEL, IGNITION SWITCH ALL INTERIOR LIGHTS AND ALL EXTERIOR LIGHTS HEADLIGHTS, ALL TURN SIGNALS, ALL WINDSHIELD WIPERS, IN SHORT ALL ELECTRICAL COMPONENTS INCLUDING AUTOMATIC TRANSMISSION GEAR SHIFT. THIS HAPPENS WARNING REASON FOR THIS OCCURRENCE.

LATELLY I'M HAVING PROBLEM IT A GMC CANYON 2016 THAT CAUSE THE VEHICLE TO LOOSE POWER STEERING LOSS, AND STABILITY CONTROL ASSIST WHICH MAKE THE CAR TO BECOME VERY HARD TO MANEUVER, IN THE HIGHWAY AND LOCAL ROADS THE FIRST TIME THIS HAPPEN WAS BEGINNING OF AUGUST I BROUGHT TO THE DEALER HE RESET THE CONTROLS AND PROBLEM DISAPPEARED JUST TO RETURN ONE MONTH LATER.

The contact owns a 2016 GMC Canyon. The contact stated that while driving at various speeds, the vehicle lost power steering assist causing the steering wheel to become very difficult to turn in either direction. During the failure, the power steering and traction control messages were displayed. After restarting the vehicle, the failure was self-corrected and the vehicle operated as designed. The contact indicated that the failure had become more frequent. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure. The failure mileage was 65,000.

WHEN YOU ARE DRIVING THE POWER STEERING GOES OUT. THE STEERING WHEEL IS VERY VERY HARD TO TURN WITH THE POWER STEERING OUT. YOU MUST STOP AND TURN OF THE CAR SO IT RESETS (SO FAR THIS HAS SOLVED THE PROBLEM). THIS HAS HAPPENED NOW 2 TIMES OVER THE LAST WEEK. MY CAR IS 2016 AND GM HAS RECALLED 2015 WITH THE SAME PROBLEM. MOST LIKELY THE SAME PARTS SO THE RECALL SHOULD BE EXTENDED TO INCLUDE 2016'S.

MY INFOTAINMENT CONSOLE 'IS FREAKING OUT'. MODEL 84042934 WILL RANDOMLY CHANGE SCREENS, MOVE ICONS, CONNECT AND DISCONNECT THE APPLE CAR PLAY, SWITCH FM, AM, BT INPUT, CHANGE MENU POSITIONS, AND OTHER RANDOM (AND DISTRACTING) ACTIONS. NOBODY CAN USE THE RADIO, BLUETOOTH OR HANDS FREE PHONE INTERFACE. THE USB INTERFACE IS WORSE THAN THE WIRELESS CONNECTION. THE PROBLEM HAPPENS REGULARLY AFTER THE ENGINE REACHES OPERATING TEMPS. IT HAPPENS MORE WITH IPHONE THAN ANDROID. THIS ISSUE HAS BECOME PROGRESSIVELY WORSE OVER THE PAST FEW MONTHS. IT WILL HAPPEN IN MOTION OR AT REST AS LONG AS THE ENGINE IS RUNNING. WE HAVE HAD THE UNIT TESTED (OF COURSE THERE IS NO TROUBLE FOUND EVEN WHILE IT WAS ACTING UP) IN TWO DIFFERENT AREAS IN THE USA (FL AND TX). WE HAVE CHANGED THE PRIMARY BATTERY ON THE TRUCK BELIEVING IT WAS CAUSED BY IRREGULAR VOLTAGE FROM A 3.5 YEAR OLD BATTERY. RESEARCH IMPLIED GMC KNOWS ABOUT THE RE-ISSUANCE OF 2015.5 INFOTAINMENT UNITS INSTALLED IN 2016 MODEL YEAR TRUCKS BUT WILL ONLY OFFER $500 INCENTIVE TOWARDS A REPLACEMENT VEHICLE, THEY WILL NOT REPLACE THE RADIO HEAD UNIT THAT IS CAUSING RECKLESS DISTRACTIONS WHILE DRIVING. THE PROBLEM HAS BECOME SO PRONOUNCED THAT THE TRUCK IS NOT DRIVE-ABLE WITH THE RADIO ON AND THUS CANNOT USE THE HANDS-FREE FEATURE (WHICH IS MANDATORY IN SEVERAL STATES IN THE USA.

TWICE IN THE LAST 4 DAYS THE POWER STEERING FAILED. RECEIVED A WARNING OF A POWER STEERING PROBLEM ON THE DASH AND THEN LOST ALL POWER ASSIST. HAD TO PULL OVER AND THEN RESTART THE CAR TO RESTORE THE POWER STEERING

WHEN I'M DRIVING MY TRUCK MY WARNING LIGHTS COME ON LIKE POWER STEERING ISN'T WORKING ( WHICH IT DOES STILL WORK), ABS LIGHT COMES ON, BRAKE LIGHT COMES ON, AND TRACTION CONTROL LIGHT COMES ON. THE TRUCK RUNS FINE LIKE THERE NO ISSUES. WE EVEN REPLACED THE BATTERY AND IT STILL DOES IT. GMC LOOKED AT IT AND SAID IT WAS FINE WHICH I DOUBT.

I WILL BE DRIVING DOWN THE INTERSTATE AND ALL OF A SUDDEN, MY POWER STEERING WOULD GO OUT. SOMETIMES IT WOULD GO OUT JUST DRIVING DOWN A RESIDENTIAL ROAD GOING 25 OR 30 MILES AN HOUR. I WOULD HAVE TO STOP SOMEPLACE, TURN IT OFF AND WAIT A WHILE AND THEN TURN IT BACK ON AND IT WOULD WORK AGAIN. IF I DON'T WAIT LONG ENOUGH, THE POWER STEERING STILL WOULDN'T WORK AFTER RESTARTING. WHEN THIS WOULD HAPPEN, THE "SERVICE POWER STEERING" LIGHT WOULD COME ON. ALSO, "STABILITRACK" LIGHT WOULD COME ON.

Vehicle Stability Control systems light comes on sporadically and stalls the power steering. In other words, the power steering turns off at any time and dangerously on a highway, when the Vehicle Stability Control lights comes on the dashboard. The first diagnosis (May27, 2023) of the above issue was performed at Green Brooks, a Certified NJ GMC Service Dealership yielded no results from their inspection. A second diagnosis was needed due to the vehicle's malfunctioning danger to me and other drivers on the road. The Certified GMC Service Dealership Ewing Buick/GMC TX diagnosis (June 12, 2023) showed a "STEERING GEAR INTERNAL TORQUE SENSOR" costing two thousand one hundred and eight dollars and fifty cents ($2,108.50) to complete. The codes were C0545 00 stored in DSCM followed by S14849247 requiring Steering Gear Replacement. The total cost including labor cost was two thousand seven hundred and ninety dollars and eighty-eight cents ($2,719.88).

VEHICLE WAS INVOLVED IN TWO VEHICLE ACCIDENT. DRIVER AIRBAG IN 2016 CANYON FAILED TO DEPLOY UPON IMPACT WITH OTHER VEHICLE. ACCIDENT OCCURRED ON A CITY STREET IN GULFPORT, MS. WAS GOING STRAIGHT AT POSTED SPEED OF 35MPH, SECOND VEHICLE FAILED TO YIELD AT CROSS STREET. "T" BONED 2ND VEHICLE IN DRIVER DOOR. *TR

PERIODIC LOSS OF POWER STEERING. NOT CONSISTENT. HAPPENS WHILE DRIVING, SITTING IDLE WITH ENGINE ON. MUST PULL OVER AND CYCLE IGNITION. STEERING LOSS IS DANGEROUS. LIMITED CONTROL OF THE VEHICLE. BROUGHT TO DEALER SEVERAL TIMES BEFORE THEY TOLD ME TO REPLACE THE GEAR ASSEMBLY FOR $2,000. VEHICLE HAS 62K MILE AND IS OUT OF WARRANTY

IGNITION WILL NOT FULLY TURN OFF AND RELEASE KEY WHEN TRUCK IS PLACED IN PARK. I'M ADDITION IGNITION AND KEY BECOME VERY HOT TO THE TOUCH AFTER DRIVING FOR OVER 20 MINUTES (TEMP OUTSIDE IS COOL 50-60). TRUCK WILL EVENTUALLY TURN OFF AND RELEASE THE KEY AFTER RESTARTING AND SHIFTING THROUGH ALL GEARS MULTIPLE TIMES (TURNING OFF, BACK ON, SHIFTING, ETC.). ALREADY ATTEMPTED CLEANING KEYS (BOTH SETS) WITH NO CHANGE IN BEHAVIOR.

TRAVELING DOWN CITY STREET APPROX 35MPH VEHICLE UNEXPECTEDLY SHUT OFF, DASH WENT DARK BUT INFOTAINMENT SYSTEM CONTINUED TO WORK. LOSS OF ALL POWER. BRAKES SHUTTERED WHEN ATTEMPTING TO COME TO A STOP. PUT THE VEHICLE IN PARK, TURNED IT OFF, AND BACK ON. VEHICLE DROVE NORMALLY AFTER THAT.

MY 2016 GMC CANYON HAS EXPERIENCED EIGHT POWER STEERING ASSIST FAILURES WHILE DRIVING SINCE LATE 2019. THE ASSOCIATED STEERING SERVICE WARNING LIGHT AND AUDIBLE ALARM ARE ACTIVATED ALONG WITH TRACTION CONTROL OFF AND ANTISKID CONTROL INDICATORS. THE ALARMS CLEAR UPON RESTARTING VEHICLE AND STEERING ASSIST RETURNS. ISSUE HAS OCCURRED AT BOTH HIGHWAY SPEED AND LOW SPEED. THE EVENT FREQUENCY RECENTLY INCREASED FROM RANDOM TO FIVE EVENTS OVER TWO CONSECUTIVE DAYS VEHICLE MILEAGE ON 2/23/2020 IS 38459 MILES..

I WAS DRIVING THE LISTED TRUCK ON A SIX LANE HIGHWAY (270) IN MISSOURI WHEN MY POWER STEERING COMPLETELY FAILED. I WAS ABLE TO EXIT THE HIGHWAY BY USING EVERY BIT OF STRENGTH I HAD AND I'M A SIX FOOT TALL 200LB MAN. IT WAS SATURDAY BUT I WAS ABLE TO GET THE TRUCK TO THE DEALER AND PROVIDED THEM WITH A MEMO DETAILING THE FAILURE. THEY WERE CLOSED FOR THE WEEKEND. THE STEERING HAD BEEN ACTING SUSPECT BEFORE AND IN FACT I HAD AN APPOINTMENT THE FOLLOWING MONDAY TO HAVE IT CHECKED. HAD IT BEEN MY WIFE OR GRANDDAUGHTER DRIVING WHEN THE FAILURE OCCURRED THE RESULTS MIGHT HAVE BEEN TRAGIC. FOLLOWING MY EXPERIENCE I DID A SOCIAL MEDIA SEARCH AND FOUND MANY INCIDENTS IDENTICAL TO MINE WITH THE SAME TYPE OF TRUCK. MY TRUCK IS A GMC AND THE CHEVY COLORADO IS THE SAME. THIS TRUCK HAD 62,000 MILES AND I HAVE OWNED IT SINCE IT WAS NEW. THE STEERING PUMP IS ELECTRICAL WHICH REPLACED AN OLD AND PROVEN HYDRAULIC STYLE THAT RARELY FAILED. I HAVE BEEN DRIVING 60 YEARS AND NEVER HAD ONE FAIL . I QUESTION THE ABILITY OF GM ENGINEERING TO DESIGN A NEW TYPE OF PUMP THAT IS RELIABLE. THEIR INABILITY TO DO SO RESULTS IN A $1900 REPAIR NOT TO MENTION A POTENTIAL LOSS OF LIFE. IN MY CASE GM DID PICK UP A PORTION OF THE REPAIR BUT MY SHARE STILL EQUALED $750.

WHEN I AM DRIVE, I WILL GET A MESSAGE ON THE DASH THAT READS " SERVICE... POWER STEERING, DRIVE WITH CARE" AND ANOTHER SAYING, " SERVICE... STABILITRACK" ONCE I RECEIVE THE MESSAGE I WILL LOSE POWER IN MY STEERING WHEEL AND IT'LL GET EXTREMELY HARD. COMPLETELY NOT SAFE AND VEHICLES OF THE SAME MAKE AND MODEL, BUT DIFFERENT YEAR ARE ALL HAVING THE SAME PROBLEM.

TRUCK HAS 51496 MILES. ENGINE LIGHT WAS ON. COMPUTER CODE STATED EXHAUST AFTERTREATMENT FUEL INJECTOR CONTROL CIRCUIT. HAD TO REPLACE THE INJECTOR. CODE DTCP20CB. SHOULD THIS BE COVERED UNDER THE EMISSIONS WARRANTY.

TRANSMISSION CONSISTENTLY SHUDDERS WHEN ACCELERATING IN ALL DRIVING CONDITIONS AND SPEEDS, AND SOMETIMES GOES TO HIGHER RPMS WHEN ENGINE IS WARM AND RESTARTED. DEALER SAID THIS WAS NORMAL WHEN RECENTLY BROUGHT IN. IT WAS NOT SHOWING ANY CODES. DEALER SAID NOT TO KEEP 4X4 IN AUTO MODE. LESS THAN A WEEK AFTER RECEIVING TRUCK BACK FROM DEALER, A 4 WHEEL DRIVE WARNING MESSAGE WAS DISPLAYED AND THE CAR WOULD NOT GO INTO 4 WHEEL DRIVE OR AUTO. MESSAGE AND PROBLEM COMES AND GOES. SHUDDERING SHOULD NOT OCCUR AND KEEPING IN AUTO MORE DURING RAIN AND COLD WEATHER IS A SAFETY PRECAUTION THAT SHOULD NOT BE AN ISSUE.

THE VEHICLE LOST POWER STEERING WHILE ON THE HIGHWAY. VEHICLE WAS TOWED TO REPAIR SHOP. COMPUTER COULD NOT PICK UP THE PROBLEM. POWER STEERING WAS WORKING AGAIN.

VEHICLE HAS FREQUENT SLOW ACCELERATION WHEN ENTERING HIGHWAYS. I HAVE TO STEP ON THE ACCELERATOR HARD TO HAVE THE ENGINE PICK-UP SPEED, WHICH LEADS TO THE ENGINE OVER ACCELERATING. WHEN I SLOW DOWN ON SHARP ROAD TURNS AND ACCELERATE TO PICKUP SPEED THE TRANSMISSION SHIFTING THE GEAR HARD (MAKING A THUMP SOUND). HAVE GONE TO DEALER AT MERCED GMC AND TURLOCK CHEVROLET. BOTH STATE CAR IS RUNNING THE WAY GMC MANUFACTURED IT.

THE CONTACT OWNED A 2016 GMC CANYON. THE CONTACT STATED THAT ON 10/14/2019, WHILE BRAKING TO MAKE A RIGHT TURN INTO THE GMC DEALERSHIP (BROWN & BROWN AT1550 E DRIVERS WAY, GILBERT, AZ 85297, (480) 835-0900) FOR ROUTINE MAINTENANCE, THE VEHICLE LOST POWER AND THE POWER STEERING WAS DISABLED MAKING STEERING VERY DIFFICULT. THIS OCCURRED AGAIN BEFORE ARRIVING AT THE SERVICE ENTRANCE. THE CONTACT STATED THAT MULTIPLE WARNING LIGHTS WERE ILLUMINATED BOTH TIMES. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE CONTACT WAS INFORMED THAT A SOFTWARE UPDATE NEEDED TO BE PERFORMED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE INITIAL FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 47,216. SEE INVOICE ATTACHMENT. HE SECOND FAILURE OCCURRED ON 9/16/2020 WHILE THE DRIVER WAS SLOWING DOWN TO MAKE A RIGHT TURN. THE VEHICLE LOST POWER AND THERE WAS A LOSS OF STEERING ASSIST MAKING STEERING VERY DIFFICULT. THE CONTACT STATED THAT MULTIPLE WARNING LIGHTS WERE ILLUMINATED BOTH TIMES. THE CONTACT WAS ABLE TO RESTART THE VEHICLE, BUT THE PROBLEM OCCURRED AGAIN THAT DAY. ON 9/17/2020, THE VEHICLE WAS TOLLED TO HENRY BROWN BUICK GMC LOCATED AT 1550 E DRIVERS WAY, GILBERT, AZ 85297, (480) 835-0900. THE SECOND FAILURE MILEAGE WAS 55,468. THE PROBLEM COULD NOT REPLICATED OR IDENTIFIED. SEE INVOICE ATTACHMENT. THE CONTACT SOLD THE VEHICLE ON 9/29/2020.*JB

TL* THE CONTACT OWNS A 2016 GMC CANYON. WHILE DRIVING APPROXIMATELY 20 MPH, THE STEERING LOST POWER AND THE SERVICE POWER STEERING, ANTI-LOCK BRAKING SYSTEM, AND STABILITRAK INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO MILLS GM (218-297-0074, LOCATED AT 14138 DELLWOOD DR N, BAXTER, MN 56425) WHERE IT WAS KEPT FOR OBSERVATION. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT A SIMILAR FAILURE OCCURRED IN 2017 AND THE POWER STEERING SENSOR WAS REPLACED. THE FAILURE RECURRED IN EARLY 2018 AND THE POWER STEERING WAS REPAIRED BY THE SAME DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 29,000.

MULTIPLE TIMES OVER THE PAST 10 DAYS THE DASHBOARD ON MY 2016 GMC CANYON (PURCHASED IN MID 2015) DISPLAYS A WARNING OF POWER STEERING PROCEED WITH CAUTION OR SERVICE STABILITRAK. THE STEERING WHEEL TIGHTENS AND I'VE HAD TO PULL OVER AND TURN OFF THE TRUCK. ISSUE SEEMS TO BE FIXED ONCE THE TRUCK STARTS BACK UP. TWICE IT'S HAPPENED ON THE FREEWAY, SEVERAL OTHER TIMES IN THE STREET AT VARIOUS SPEEDS, WHOLE TURNING AND WHILE DRIVING STRAIGHT.

WHILE DRIVING I LOST POWER STEERING CAUSING THE TRUCK TO PULL INTO NEXT LANE. LUCKLY NO OTHER VEHICLE WAS NEAR. GMC DEALERSHIP SAID THE ARE NOT AWARE OF ANY ISSUES WITH STEERING GEAR BOX FOR THE 2016 CANYON. THIS VERY DANGEROUS AS I SEE OTHER COMPLAINTS. IT NEEDS TO BE LOOKED INTO. AND COSTLY $1900 DOLLAR REPAIR.

TL* THE CONTACT OWNS A 2016 GMC CANYON. WHILE DRIVING BETWEEN 35 AND 55 MPH, THE STEERING WHEEL SEIZED. WHILE THE VEHICLE WAS STATIONARY AT A STOP SIGN, THE FAILURE RECURRED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 44,927.

WHILE DRIVING, THE INSTRUMENT PANEL SHUT DOWN AND THEN REBOOTED AS IF I WAS STARTING THE VEHICLE EVEN THOUGH THE ENGINE NEVER SHUT OFF.

TL* THE CONTACT OWNS A 2016 GMC CANYON. WHILE DRIVING 40 MPH, THE VEHICLE BEGAN TO PULL TOWARDS THE LEFT OR RIGHT WHILE ATTEMPTING TO DRIVE STRAIGHT. WHEN THE CONTACT ATTEMPTED TO TURN THE VEHICLE AT LOW SPEEDS, THE VEHICLE HESITATED TO TURN AND ATTEMPTED TO STEER STRAIGHT AHEAD. ROBERT WOODALL CHEVROLET BUICK GMC CADILLAC (LOCATED AT 1063 RIVERSIDE DR, DANVILLE, VA 24540, 434-797-1411) WAS CONTACTED, BUT COULD NOT DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS CURRENTLY OCCURRING WHILE DRIVING VARIOUS SPEEDS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 141,000.