2004 GMC Savana Complaint Log

The contact owns a 2004 GMC Savana. The contact stated that while driving at an undisclosed speed, the brake pedal went to the floorboard while depressed. The dealer was made aware of the failure and scheduled an upcoming appointment; however, the vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The contact related the failure to NHTSA Campaign Number: 04V045000 (Service Brakes, Hydraulic) however, the VIN was not included in the recall. The failure mileage was approximately 92,000.

PROBLEM IS WITH A NEW TIRE PURCHASE BF GOODRICH LT245/75R16 BFG COMMERCIAL TA A/S2. I NOTICE FLAT SPOTTING EVERY MORNING AND IT COULD TAKE 1/2 HR OF DRIVING TO CLEAR UP BEEN DRIVING FOR OVER 60 YRS AND HAVE NEVER EXPERIENCED THIS BEFORE. I CONSIDER THIS TO BE A BAD TIRE. IF IT HAS FLAT SPOTS WITH 70PSI AND MIN. LOAD WHAT WILL HAPPEN WITH FULL LOAD. RETURNED TO DEALER BUT HE FAILS TO SEE A PROBLEM. I WAS PARKED 12HRS AND PROBLEM APPEARS EACH MORNING. I FEEL VERY UNCOMFORTABLE WITH THIS TIRE ON MY TRUCK.

THE VEHICLE IS OUT OF WARRANTY. HOWEVER, IT ONLY HAS 63K PLUS MILES ON THE ODOMETER. THE TRANSMISSION SUDDENLY BECAME ERRATIC. IT WOULD NOT SHIFT TO "D", BUT THE SECOND AND THE FIRST GEAR WORKS FINE. WE WERE TOLD BY GMC CUSTOMER SERVICE TO HAVE IT INSPECTED AND HAVE IT DIAGNOSED BY A GMC DEALER TO FIND OUT THE EXACT CAUSE OF THE PROBLEM. THE RESULTS INDICATED NO PROBLEMS WERE DETECTED OR NO CODES WERE SHOWING UP ON THEIR COMPUTER, GMC THEN TOLD US THAT IT NEEDS A NEW TRANSMISSION. WE COULD NOT AFFORD A NEWLY REBUILT TRANSMISSION.

NO INCIDENT ...YET. NOTICED THE SMELL OF GAS AFTER REFUELING JUST BEFORE CHRISTMAS 2012. IT HAS BEEN GETTING WORSE EVER SINCE. CHECKED OUT RECALLS AND SAW THIS ONE, BUT NEVER RECEIVED A RECALL NOTICE. CALLED LOCAL DEALER AND TOLD ME THAT IT WAS NOT COVERED. SOMETHING IS WRONG HERE. THIS RECALL (LISTED BELOW) IS EXACTLY WHAT IS THE ISSUE WITH MY GMC VAN. IT SHOULD BE INCLUDED IN THIS RECALL BUT FOR SOME REASON IS NOT. I AM GOING TO FIX IT MYSELF (AT MY OWN EXPENSE), BECAUSE IT IS A SAFETY ISSUE AND I AM NOT GOING TO RISK THE SAFETY OF MY FAMILY. FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP RECALL NUMBER: 12V388000 RECALL DATE: 08/08/2012 PROBLEM SUMMARY: GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2003-2004 CHEVROLET EXPRESS AND GMC SAVANA VEHICLES, EQUIPPED WITH A LEFT SIDE CARGO DOOR, AND ORIGINALLY SOLD OR CURRENTLY REGISTERED IN CONNECTICUT, DELAWARE, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, WEST VIRGINIA, WISCONSIN, AND THE DISTRICT OF COLUMBIA. WATER AND ROAD CONTAMINANTS MAY BECOME TRAPPED IN THE PROTECTIVE CONDUIT THAT COVERS THE FUEL FILLER PIPE AND MAY CAUSE THE PIPE TO CORRODE. CONSEQUENCE: SIGNIFICANT CORROSION MAY ALLOW FUEL TO LEAK DURING REFUELING, AND IN THE PRESENCE OF AN IGNITION SOURCE; THERE IS AN INCREASED RISK OF FIRE. CORRECTIVE ACTION: GM WILL NOTIFY OWNERS, AND DEALERS WILL INSTALL A NEW FUEL FILLER NECK, FREE OF CHARGE. GM HAS NOT PROVIDED A NOTIFICATION SCHEDULE. OWNERS MAY CONTACT THE CHEVROLET OWNER CENTER AT 1-866-694-6546 AND GMC AT 1-866-996-9463. THIS RECALL AFFECTS VEHICLES MANUFACTURED BETWEEN 05/14/2003 AND 06/24/2003. *TR

SUBMISSION FROM EXPLORER VAN CO., RE RECEIPT OF YOUR CORRESPONDENCE DATED JULY 10, 2014 REGARDING THE EARLY WARNING REPORTING OF DEATHS AND INJURIES. *SMD THE DRIVER WAS INVOLVED IN AN ACCIDENT, WHILE DRIVING A 2004 GMC SAVANA, WHICH RESULTED IN SERIOUS AND PERMANENT INJURIES. *JB

TL*THE CONTACT OWNS A 2004 GMC SAVANNA EQUIPPED WITH DEFINITY DAKOTA A/T TIRES, SIZE 235/75R16. THE CONTACT WAS DRIVING APPROXIMATELY 65 MPH, WHEN THE VEHICLE MADE A THUMPING NOISE. THE CONTACT PULLED OVER AND NOTICED ALL OF THE TREAD ON THE RIGHT REAR TIRE WAS MISSING. A SPARE TIRE WAS INSTALLED ON THE VEHICLE. THE FOLLOWING DAY, THE CONTACT STATED THAT THE FRONT PASSENGER SIDE TIRE HAD A 9/10 INCH BLISTER ON IT. THE CONTACT INSTALLED FOUR NEW TIRES. THE FAILURE MILEAGE WAS 62,000 AND CURRENT MILEAGE WAS 63,400.

THE CARGO DOORS ARE VERY DIFFICULT TO OPEN. THE DOOR HINGES HAVE RUSTED INTERNAL, SO THAT ONE OF THE HINGES SNAPPED OFF (LOWER HINGE, PASSENGER SIDE CARGO DOOR). GM HAS TSB FOR THIS BUT WILL NOT COVER IT. IT IS VERY UNSAFE IF YOU CAN NOT EXIT THE DOOR. *TR

TL*THE CONTACT OWNS A 2004 GMC SAVANA. WHILE DRIVING LESS THAN 20 MPH AND APPROACHING A STOP SIGN, THE BRAKE PEDAL EXTENDED TO THE FLOOR. THE CONTACT HAD TO USE MAXIMUM EFFORT IN ORDER FOR THE BRAKES TO CATCH. HIS VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 05V043000. THE FAILURE AND CURRENT MILEAGES WERE LESS THAN 87,927.

TL*THE CONTACT OWNS A 2004 GMC SAVANA 2500. THE CONTACT STATED THAT HIS ABS AND BRAKE LIGHTS ILLUMINATED AND REMAIN LIT. THE ABS DO NOT WORK WHEN THE BRAKE PEDAL IS DEPRESSED. THE CHIME CONSTANTLY SOUNDS IN THE VEHICLE INDICATING THAT THE ABS DOES NOT WORK. THE MANUFACTURER AND DEALER INFORMED HIM THAT THE REPAIR WOULD COST $500. THE FAILURE MILEAGE WAS 65,000.

FUEL LINE FROM GAS TANK TO "QUICK CONNECT" SPLIT NEAR THE MUFFLER. WITH THE PRESSURE OF THE FUEL PUMP, GASOLINE WAS SPEWING OUT OF THE LINE UNDER THE TRUCK NEAR THE MUFFLER. IT HAD HAPPENED TWO WEEKS OR SO EARLIER BUT I DIDN'T NOTICE IT BECAUSE I'D HAD A GAS SPILL FROM A LEAF BLOWER IN THE BACK OF THE VAN AND THOUGHT THAT WAS THE SMELL (EVEN THOUGH I'D WIPED IT UP). I WENT TO MY MECHANIC TO SEE IF HE COULD CLEAN THE SPILL. HE FOUND THE SPLIT THAT WAS CAUSING THE ODOR. IT WOULD SEEM TO BE A REAL FIRE HAZARD. THE FUEL LINE IS PLASTIC, MY MECHANIC SAYS, AND THERE ARE VERY FEW AVAILABLE (NONE AT FACTORY WAREHOUSES). *TR

TL*- THE CONTACT OWNS A 2004 GMC SAVANNA VAN WITH A CURRENT ODOMETER READING OF 10,200 MILES. THE CONTACT STATED THAT THE VAN TOOK A LONG TIME TO STOP WHEN THE BRAKES WERE APPLIED. THE CONTACT FOUND THAT THE BRAKES THAT CAME WITH THE VEHICLE WERE TOO SMALL, WHICH RESULTED IN EXTENDED STOPPING DISTANCE WHEN APPLIED. THE MANUFACTURER WAS CALLED ABOUT THIS PROBLEM ,AND THEY TOLD THE CONTACT TO CALL HIS LOCAL DEALER AND HAVE THEM LOOK AT THE BRAKES. THE DEALER TOLD THE CONTACT THAT THE BRAKES WERE PERFORMING CORRECTLY. THE CONTACT STATED THAT WHEN HE WAS DRIVING AT 70 MPH UNDER ANY WEATHER CONDITIONS HE OFTEN HAD TO PULL TO THE SIDE OF THE ROAD WHEN BRAKING TO AVOID HITTING OTHER VEHICLES. *AK UPDATE *4/23/07 *TR

TL* THE CONTACT OWNS A 2004 GMC SAVANNA 1500 WITH FALKEN ZINEN STZ01 TIRES, LINE SIZE P265/50/R20. WHILE DRIVING AT 50 MPH, THE VEHICLE BEGAN TO VIBRATE EXCESSIVELY. ONE OF THE TIRES EXPERIENCED BELT SEPARATION AND THE REAR BELT FRACTURED. THE TIRE WAS REPLACED HOWEVER; WITHIN 200 MILES ALL THREE REMAINING TIRES EXPERIENCED THE EXACT SAME FAILURE. THE REMAINING THREE TIRES WERE REPLACED. THE CONTACT STATED THAT THE FRONT REPLACEMENT TIRES BEGAN TO EXHIBIT BELT SEPARATION. THE TIRES WERE NOT YET REPLACED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 17,000 AND THE CURRENT MILEAGE 42,000.

DT*: THE CONTACT STATED WHILE DRIVING AT 30 MPH, A NOISE WAS HEARD COMING FROM THE FRONT OF THE VEHICLE. UPON INSPECTION BY AN INDEPENDENT MECHANIC, IT WAS DETERMINED THAT THE INNER TIE ROD WAS FRACTURED AND HAD TO BE REPLACED. THIS WAS THE SECOND TIME THE SAME PROBLEM OCCURRED AND HAD TO BE REPLACED. THE MANUFACTURER WAS INFORMED. UPDATED 10/04/06.*JB

DT: THE CONTACT COMPLAINED ABOUT A SEAT BELT FAILURE. THE SECOND ROW RIGHT SIDE PASSENGER'S SEAT BELT WAS INSERTED BACKWARDS INTO THE BUCKLE. THE SEAT BELT LOCKED IN THE BUCKLE AND WOULD NOT RELEASE. THE SEAT BELT WAS CUT TO RELEASE THE PASSENGER. THE VEHICLE WAS SEEN BY THE DEALER, WHO ORDERED THE APPROPRIATE PARTS FOR THE REPAIR. THE PARTS HAVE NOT ARRIVED, THEREFORE, NO REPAIRS HAVE BEEN MADE . *AK THE DRIVER SEAT RECLINER WAS NOT WORKING. UPDATED 03/17/06. *JB

WHILE DRIVING 35 MPH CONSUMER'S VEHICLE WAS INVOLVED IN A FRONTAL COLLISION. UPON IMPACT, BOTH FRONTAL AIR BAGS FAILED TO DEPLOY. THIS CAUSED THE DRIVER TO SUSTAIN MAJOR INJURIES ,AND WAS TRANSPORTED TO A HOSPITAL BY AMBULANCE. VEHICLE WAS TOWED TO A GARAGE FOR INSPECTION. *AK

WHILE DRIVING REAR END FAILED, VEHICLE SKIDDED, AND IT CAUGHT ON FIRE. ALSO, TRANSMISSION WAS INOPERABLE, AND TAIL LIGHTS MALFUNCTIONED. CONTACTED GMC. *AK

CONSUMER NOTICED THAT WHILE DRIVING VEHICLE SHOOK UNCONTROLLABLY. CONSUMER DROVE VEHICLE TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT STEERING SHAFT PITMAN AND IDLER ARM NEEDED TO BE REPLACED. CONSUMER INFORMED THE MECHANIC THAT THIS PROBLEM OCCURRED PREVIOUSLY, AND THE PROBLEM HAD NOT BEEN RESOLVED. *AK

CONSUMER NOTICED VEHICLE WAS LEAKING OIL, DROPPED ABOUT TWO QUARTS OF OIL. VEHICLE HAD ONLY 1200 MILES. DEALER SATED THERE WAS NOTHING WRONG WITH THE VEHICLE. *AK