2011 GMC Terrain Complaint Log

2011 GMC TERRAIN. CONSUMER WRITES IN REGARDS TO VEHICLE'S PERFORMANCE AND REQUEST ASSISTANCE WITH REPAIR *TGW THE CONSUMER AT ABOUT 6,000 MILES, THE VEHICLE STARTED JERKING WHEN PICKING UP SPEED. THE JERKING WOULD USUALLY OCCUR WHILE INCREASING SPEED WHEN IT WOULD GET TO APPROXIMATELY 18-40 MPH. THE VEHICLE ALSO STALLED TWICE; ONCE WHEN BACKING OUT OF A PARKING SPACE, AND THE SECOND TIME WHEN MOVING FORWARD FROM A PARKING SPACE. WHEN DRIVING THE CAR FOR THE FIRST 2,000 MILES, THE CONSUMER STATED SHE DROVE THE VEHICLE IN STANDARD MODE. THEREAFTER, SHE DROVE IN ECONOMY MODE. WHEN THE VEHICLE STARTED JERKING AND HESITATING, SHE STOPPED DRIVING IN ECONOMY MODE. WHEN THE CONSUMER ARRIVED AT THE DEALER, SHE WAS INFORMED A RECALL WAS ISSUED 6-8 WEEKS PRIOR. HOWEVER, THE CONSUMER NEVER RECEIVED A NOTICE. THE RECALL WAS PERFORMED AND THE DEALER STATED THE PROBLEM SHE WAS EXPERIENCING WAS AN EXTENSION OF THE RECALL ISSUE. THE VEHICLE DID NOT STALL ANYMORE AFTER THE RECALL ISSUE WAS FIXED. HOWEVER, THE JERKING DID CONTINUE. THE CONSUMER RETURNED TO THE DEALER, BUT THEY INSISTED THERE WAS NOTHING WRONG WITH THE VEHICLE, AS IT WAS A NORMAL CHARACTERISTIC. THE CONSUMER WENT TO THE DEALERSHIP WHERE THE VEHICLE WAS LEASED TO HAVE THEM INSPECT IT. THEY STATED THE SHIFT ADAPTIVE LEARNS NEEDED TO BE REST. THE CONSUMER STATED AFTER LEAVING THE DEALERSHIP AND DRIVING SEVERAL BLOCKS, THE JERKING RETURNED. *JB

WHILE THE CAR IS IDLING, AND MOVING AT CRAWLING SPEEDS IT STALLED OUT 3 TIMES, BOTH IN DRIVE, AND REVERSE. *TR

THE SELECT THE PARTS WONT LET ME ENTER THE DESCRIPTION. WHEN MY VEHICLE IS IN CRUISE CONTROL THE SWITCH CAN BE ACCIDENTALLY SLIGHTLY TOUCHED AND WILL SHUT OFF THE CRUISE CONTROL CAUSING THE VEHICLE TO IMMEDIATELY SLOW DOWN WITHOUT ANY WARNING TO THE VEHICLE BEHIND ME SINCE THE BRAKE LIGHTS DO NOT COME ON. I REALLY FEEL THAT THIS IS A SAFETY RELATED ISSUE. GMC HAS A NEW CRUISE CONTROL SWITCH FOR 2012 WHICH IS A PUSH ON AND PUSH OFF SWITCH WHICH ALLEVIATES THIS PROBLEM. I HAVE CONTACTED GMC AND THEY INFORMED THAT THERE IS NO PLAN TO RETROFIT THE 2011 TERRAIN WITH THE NEW 2012 SWITCH. PLEASE ADVISE! GMC KNOWS THAT THE TOGGLE SWITCH WAS FAULTY AND REPLACED IT WITH A PUSH ON PUSH OFF SWITCH. I JUST WANT MY VEHICLE TO BE SAFE. *TR

DRIVING AT NIGHT IS VERY HARD BECAUSE THERE IS A VISIBILITY PROBLEM. MORE THAN HALF OF THE WINDSHIELD IS BLACKED OUT.

I JUST BOUGHT THIS VEHICLE. I HAVE OWNED IT LESS THAN THREE MONTHS AND IT HAS LESS THAN 5,000 MILES AND NEEDS THE RACK AND PINION REPLACED. LUCKILY I HEARD AN UNFAMILIAR NOISE WHILE TURNING TO THE LEFT MOSTLY AND MENTIONED IT DURING SERVICE. THE TECHNICIAN SAYS THAT THE PROBLEM WAS THAT "IT MADE A NOISE." IF THE ONLY PROBLEM IS THAT IT MADE A NOISE, WHY DOES THE RACK AND PINION NEED TO BE REPLACED, AND WHY IS IT NOT CONSIDERED A SAFETY ISSUE? *TR

TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT THE WINDSHIELD BLADE WAS DEFECTIVE AND WOULD BOUNCE ABNORMAL. THE WINDSHIELD WIPER WOULD ONLY PARTIALLY CLEAR THE WINDSHIELD. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES FOR THE FAILURE AND THE DEALER REPLACED THE BLADES SEVERAL TIMES, BUT THE FAILURE WAS NOT CORRECTED. THE DEALER ADVISED THE CONTACT THAT THEY WERE NOT KNOWLEDGEABLE AS TO HOW TO CORRECT THE FAILURE. THE MANUFACTURER WAS CONTACTED AND THEY ADVISED THAT THEY WOULD TO PROVIDE THE CONTACT WITH A GLASS CLEANER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 11,000 AND THE CURRENT MILEAGE WAS 14,000. UPDATED 02/01/12*LJ THE CONSUMER STATED FROM THE BEGINNING, THE WIPER BLADES WOULD CONTINUALLY SKIP ACROSS THE WINDSHIELD, ESPECIALLY ON THE PASSENGER SIDE. THE SKIPPING WOULD HAPPEN WHEN THE CONSUMER USED INTERNAL CLEANING SOLUTION, WHICH WAS THE ORIGINAL SOLUTION INSTALLED BY GM. THE CONSUMER HAS S INCE PURCHASED NON GM WIPER BLADES. UPDATED 02/10/12

ACTUALLY, THIS IS MY SECOND TERRAIN, BECAUSE THEY BOUGHT THE 1ST ONE BACK FROM ME AND GAVE ME A BRAND NEW FOR THE SAME REASONS THAT I'M HAVING WITH THIS ONE. ON START UP, THE CAR MAKES AN UNUSUAL GRRRRRRRRR NOISE FOR ABOUT 3 SECONDS. IT DOESN'T MAKE THIS NOISE ALL THE TIME, BUT THE MAJORITY OF THE TIME IT DOES. I HAVE HEARD SEVERAL EXCUSES FROM THE DEALER. "WE CAN'T DUPLICATE WHAT YOU ARE HEARING, THAT'S NORMAL, IT SUPPOSE TO MAKE THAT NOISE". IT DOESN'T TAKE A ROCKET SCIENTIST TO KNOW THAT NOISE IS NOT NORMAL. AND EVEN IF IT WAS NORMAL, IT WOULD HAPPEN EVERY SINGLE TIME I STARTED THE CAR, BUT IT DOESN'T. IT'S EMBARRASSING TO START MY CAR UP AROUND PEOPLE, CAUSE I DON'T WANT THEM TO SEE ME DRIVING THIS BEAUTIFUL BRAND NEW CAR WITH A DUMB NOISE WHEN I START IT UP. I CAN'T BELIEVE GMC WOULD APPROVE TO EVEN SELL A CAR THAT MAKES THAT TYPE OF NOISE. IS THERE SOMETHING WE CAN DO ABOUT THIS? HELP!!!!!!!!!!!!!!!!! *TR

I BOUGHT MY 2011 AWD 4 CYL. TERRAIN IN JULY, 2011. I TRADED MY GMC ACADIA IN ON THIS VEHICLE. I DOWN SIZED TO GET BETTER GAS MILEAGE. IT STATED THAT IT SHOULD GET 20 CITY & 30 HWY. I HAVE NEVER CAME CLOSE. I TOOK IT TO THE DEALER AND THEY SAID IT IS RUNNING FINE. MPG AT 22. I DON'T KNOW WHAT WE ALL HAVE TO DO TO GET GM TO DO SOMETHING ABOUT THIS BUT SOMETHING NEEDS TO BE DONE.THEY HAVE PRETTY MUCH LIED TO ALL OF US AND ANYONE THAT IS THINKING ABOUT BUYING ONE. WE NEED TO GET THE WORD OUT ABOUT THIS VEHICLE. DON'T BUY IT FOR THE GAS MILEAGE BECAUSE IT DON'T GET WHAT IT STATES!!!!!!!!!!!!!!! I THINK GM SHOULD DO SOMETHING ABOUT THIS OR REIMBURSE US FOR THE DIFFERENCE THAT WE WOULD GET WITH THE CORRECT GAS MILEAGE. MAYBE THIS WILL GET A RECALL ON THESE VEHICLES. *TR

TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT THE NIGHT VISION ON THE REAR VIEW MIRROR WAS DIFFICULT TO SEE OUT OF. THE VEHICLE WAS TAKEN TO THE DEALER AND THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 150 AND THE CURRENT MILEAGE WAS 793. UPDATED 10/14/11 *BF THE CONSUMER STATED THE WINDOWS ARE HEAVILY TINTED WHICH MAKES IT DIFFICULT TO SEE AT NIGHT. UPDATED 11/07/11

I HAVE A 2.5 MONTH OLD 2011 GMC TERRAIN. AT 4984 MILES IT IS IN THE SHOP FOR STALLING, FOR A HORRIBLE RATTLE UPON START UP, AND FOR IT JERKING BETWEEN FIRST AND SECOND GEAR. WHEN I TOOK IT IN THIS MORNING IT HAD STALLED SIX TIMES WITHIN THE PAST 2 DAYS. IT STALLS AFTER START-UP IN FORWARD AND REVERSE AND IT STALLED THREE TIMES WHILE IN IDLE IN A FAST FOOD DRIVE-THRU. THERE IS ALSO THE RATTLING WHICH HAPPENS ON COLD AND WARM STARTS, WHETHER THE A/C OR ECO MODE ARE ON. IT SOUNDS LIKE METAL RATTLING AND LIKE IT IS HARMING THE ENGINE. THE LEAST OF MY WORRIES, IS THE FACT THAT BETWEEN 25-35 MILES AN HOUR THE TRANSMISSION SHIFTS VERY HARD AND KICKS MYSELF AND PASSENGERS FORWARD. APPARENTLY THERE IS A TECH BULLETIN THAT HAS BEEN OUT FOR THE RATTLE FOR SEVERAL MONTHS. WHY NOT FIX THEM BEFORE THEY SELL THEM? ALSO, THERE IS A RECALL #11195 FOR "ROUGH IDLE, POOR DRIVEABILITY" THAT DOESN'T SHOW UP ON THE NHTSA SITE OR ANYWHERE ELSE BUT THE GMC DEALER'S COMPUTER. ADDITIONALLY, DESPITE THE CLAIMS, I HAVE NEVER GOTTEN BETTER THAN 21 MPG WHILE DRIVING THIS CAR INCLUDING AN ALL HIGHWAY TRIP FROM MICHIGAN TO INDIANA. I THINK IT IS FALSE ADVERTISING AND THE FUEL ECONOMY IN ECO OR NOT IS NOT WHAT THEY CLAIM WHEN THE Y SOLD THE VEHICLE TO ME. *TR

MY TRUCK EXPERIENCED IT'S FIRST PROBLEM IN AUGUST OF 2011. I HAD ONLY HAD MY TRUCK FOR SIX MONTHS. THE TRUCK WAS ENTERING ONTO THE EXPRESSWAY AND AS I WAS PRESSING THE GAS THE TRUCK BEGIN TO STALL. THE REDUCED ENGINE LIGHT CAME ON AND THE TRUCK DECELERATES AND CUT OFF. WE WERE BLESSED THAT WE WERE ABLE TO GET TO RIGHT SHOULDER OF THE ROAD. WE WAITED ABOUT TEN MINUTES, THE TRUCK FINALLY STARTED AND THE ENGINE LIGHT REMAINED ON. I CONTACTED THE DEALER AND TOOK THE TRUCK IN AS SOON AS I COULD GET AN APPOINTMENT. WAS TOLD THE TRUCK WAS FIXED AND SINCE I HAVE BEEN IN FIVE TIMES FOR THE SAME PROBLEM. THE FACT THAT THE TRUCK DECELERATES WHILE DRIVING ON THE EXPRESSWAY IS ENOUGH THAT I DON'T WANT TO DRIVE THE TRUCK. I HAVE BEEN USING OTHER PEOPLES CARS AND TRUCKS BECAUSE I DON'T WANT TO PUT MINE ON THE EXPRESSWAY OUT OF OWN. IT IS A DEATH TRAP WAITING TO HAPPEN AND ANYONE DRIVING A TERRAIN SHOULD BE MADE AWARE OF THE PROBLEM. THE SERVICE DEPARTMENT DID EVERYTHING POSSIBLE AND HAD TO CONTACT MANUFACTURER ABOUT THE PROBLEM AND THEY COULD NOT NARROW DOWN THE PROBLEM. THEY HAVE REPLACED SO MANY PARTS AT THIS POINT I HAVE LOST TRACK OF THINGS THAT HAVE BEEN REPLACED. THIS TRUCK IS NOT SAFE AND THE PROBLEM IS NOT BEEN RESOLVED. THE CAR STILL IDLES AND SHAKES AND NO ONE PLANS TO FIND OUT WHY AS LONG AS THE ENGINE LIGHT IS NOT ON. NO ONE WANTS TO TAKE RESPONSIBILITY FOR THIS ISSUE AND IT IS REALLY DISAPPOINTING THAT THE MANUFACTURER WOULD RATHER NOT DEAL WITH THIS PROBLEM AND WAIT FOR A FATALITY TO OCCUR BEFORE LOOKING INTO. YOU WOULD THINK THEY WOULD LEARN FROM TOYOTA AND TAKE CUSTOMERS LIVES SERIOUSLY. WOULD THEY PUT THERE FAMILIES IN THIS TRUCK ? I JUST WANT THEM TO TAKE THE TRUCK BACK BECAUSE I DON'T WANT TO USE MY LIFE AS AN EXAMPLE FOR A DEFECTIVE TRUCK. *TR

WE PURCHASED THE GMC TERRAIN WITH THE 4 CYLINDER ENGINE FOR THE GAS MILEAGE OF 32 MPG, AFTER GETTING ONLY 26 MPG WE CALLED GMC AND TOOK THE TERRAIN IN FOR SERVICE. ALSO FILED COMPLAINT WITH GMC. WAS TOLD THEIR WAS NOTHING THEY COULD DO. THE ENGINE MAKES NOISES AND RUNS ROUGH AND STALLS AT TIMES MOSTLY IN THE MORNINGS. AFTER SERVICE NOW WE GET ONLY 25 MPG.

TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT THE VEHICLE WOULD JERK VIOLENTLY AND SPUTTER WHEN ACCELERATING. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOUR TIMES AND WAS TOLD THAT THERE WAS NOTHING WRONG WITH THE VEHICLE AND IT WAS PERFORMING AS DESIGNED. THE CONTACT WAS CONCERNED BECAUSE THE VEHICLE HAD ALSO STALLED ON A FEW OCCASIONS WITHOUT WARNING. IN ADDITION, THE VEHICLE WOULD JERK WHEN DRIVING 16-18 MPH. THE FAILURE MILEAGE WAS 6,000 AND THE CURRENT MILEAGE WAS 9,000.

I WAS DRIVING MY NEW 2011 TERRAIN I JUST BROUGHT IN MAY 2011, WHEN IT STARTED TO IDLE ROUGHLY, THE ENGINE LIGHT CAME ON AND IT CUT OFF WHILE AT A STOP LIGHT. I RESTARTED THE CAR AND IT BEGINS TO STALL OUT AND HESITATE. IT ALSO STARTED TO MAKE A RATTLING/ KNOCKING SOUND WHEN STARTING THE CAR. IT SOUNDS LIKE A DIESEL TRUCK. I TOOK IT RIGHT TO THE DEALER TO FIND THAT THERE WAS A RECALL COMING OUT 8/12 MILEAGE 5274. I THEN CALLED GENERAL MOTORS TO REPORT THIS PROBLEM WHICH SHOULDN'T HAVE HAPPENED TO BRAND NEW CAR. I DIDN'T DRIVE THE CAR CAUSE I WAS AFRAID OF WHAT MIGHT HAPPEN. I TOOK IT BACK TO THE SERVICE DEPARTMENT WHO RESET IT ON 8/15, WHICH DID NOT FIX THE PROBLEM. THEY FIXED THE RECALL PARTS,DIDN'T FIX THE PROBLEM, TOOK IT BACK ON 8/24 MILEAGE 5675, 9/2 MILEAGE 6353 FOR THE SAME PROBLEMS. I HAD TO HAVE IT TOWED ON 9/14 MILEAGE 7341 FOR THE SAME ISSUES THAT WERE NEVER FIXED. THEY CONTINUED TO SAY THE SYSTEM IS NOT READING ANY CODE AND THERE IS NOTHING THEY CAN DO, THEY CANT DUPLICATE THE PROBLEMS,I HAD ONSTAR RUN DIAGNOSTICS AND GAVE THEM THE CODES. TO THIS DAY THE PROBLEMS HAVE NOT BEEN FIXED AND CONTINUE TO EXIST. GM STILL DOES NOT WANT TO OWN UP TO THE FACT THAT THEY HAVE MAD A BAD PRODUCT, AND DON'T REALIZE THAT THIS IS A SAFETY PROBLEM THAT CAN CAUSE A SERIOUS ACCIDENT WITH THIS CAR HESITATING AND STALLING OUT WHILE YOUR DRIVING IT. THE RATTLING AND KNOCKING NOISE WHEN STARTING THE CAR WHO KNOWS WHAT THAT IS? WHEN YOU CALL GM TO GET THEN TO FIX THIS PROBLEM AND IF THEY CANT FIX THE CAR, REPLACE THE CAR, OR JUST BUY IT BACK, THEY TRY TO OFFER YOU AN INCONVENIENCE FEE INSTEAD OF OWNING UP TO THE PROBLEM, WHICH IS THEIR WAY OF SHUTTING YOU UP. THIS IS BEYOND THE LEMON LAW. GM NEEDS TO TAKE THIS SERIOUS AND STOP BRUSHING THIS PROBLEM UNDER THE CARPET. REPORT THEM TO BBB AND THE ATTORNEYS GENERALS OFFICE IN YOUR STATE THEY SHOULD NOT BE ALLOWED TO GET AWAY WITH THIS. *TR

THE TRANSMISSION SHIFTING IS ERRATIC AND CREATES A PROBLEM WHEN IN HEAVY DOWN TOWN TRAFFIC WHERE THERE IS STOP AND GO TRAFFIC. CAR WILL HESITATE BEFORE IT GOES INTO PROPER GEAR.THIS IS THE 4 CYLINDER MODEL I AM DRIVING.VERY HAD SHIFT FROM 1ST TO 2ND GEAR AT ALL TIMES.I DO NOT ALLOW ANY OF MY FAMILY TO DRIVE THIS CAR BECAUSE IT HAS BECOME A SAFETY ISSUE IN MY OPINION. *TR

A RUBBING SOUND AND VIBRATION AS YOU TURN THE STEERING WHEEL.

VEHICLE IS NOT DELIVERING THE EPA FUEL ECONOMY PERFORMANCE RATED. THE GMC TERRIAN FWD 4CYL IS RATED 22 CITY, 32 HWY, AND 26 OVERALL. I DRIVE 30% OF MY MILES IN THE CITY AND 70% HWY. MY VEHICLE HAS 5000 MILES AND I AM EXPERIENCING 17 CITY, 22 HWY, AND 20 OVERALL. ALL WELL BELOW THE EXPECTED RANGE. I AM A VERY CONSERVATIVE DRIVER, NO JACK RABBITT STARTS AT STOP LIGHTS, USE CRUISE CONTROL. I HAVE COMPLAINED TWICE TO GMC AND WAS TOLD IT TAKES APX 5000 MILES TO "BREAK IN" THE VEHICLE. I NOW HAVE 5000 MILES AND AM NOW BEING TOLD TO USE HIGH OCTANE FUEL. FUEL PERFORMANCE IS SO POOR I SUSPECT A GAS LEAK OR SOME FAULTY COMPONENT THAT MAY BE POTENTIALLY DANGEROUS DUE TO THE EXCESS CONSUMPTION OF FUEL WELL BEYOND THE CONTROLLED EPA ESTIMATES. *TT

THE TRANSMISSION SHIFTS HARD AND JERKS AT TIMES, DEALER STATES IT SHIFTED FINE WHEN THEY DROVE IT. IT HAPPENS MOSTLY IN SLOW RUSH HOUR TRAFFIC. I WILL SEE IF IT CONTIUUES AND DRIVE IT WITH THE DEALER ON THE NEXT VISIT. IS HAS ONLY 8000 MILES ON IT. *TT

TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED WHILE DRIVING 40 MPH THE VEHICLE STALLED. THE CONTACT HAD TO DRIVE THE VEHICLE TO A SAFE PLACE, TURN IT OFF AND RESTART IT. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE DEALER STATED IF THE VEHICLE STALLED AGAIN SHE SHOULD BRING THE VEHICLE BACK. THE CONTACT STATED THE VEHICLE WAS UNSAFE TO DRIVE. THE FAILURE MILEAGE WAS 4,100. UPDATED 09/14/11*LJ UPDATED 2/23/12 *CN

TL* THE CONTACT OWNS A 2011 GMC TERRAIN. WHILE ATTEMPTING TO REFUEL THE VEHICLE, GASOLINE FUEL SPILLED OUT OF THE FUEL TANK. THE DEALER MADE SIX ATTEMPTS TO DUPLICATE THE FAILURE BY STRAIGHTENING THE FUEL HOSE, REPLACING THE FUEL TANK AND THE FILTER HOWEVER, NONE OF THE REPAIRS CORRECTED THE FAILURE. THE DEALER HAS HAD OFFERED ANY FURTHER ASSISTANCE SINCE THEY INFORMED THE CONTACT THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE CURRENT MILEAGE WAS 7,200 AND THE FAILURE MILEAGE WAS 2,400.

ABOUT A MONTH AFTER PURCHASING THIS BRAND NEW VEHICLE, THERE WERE SEVERAL TIMES THAT AFTER STARTING THE CAR & PUTTING IT INTO GEAR, IT STALLED. THERE HAS ALSO BEEN TIMES THAT AFTER DRIVING IT FOR A WHILE & COMING TO A STOP SIGN, THEN GETTING READY TO PULL OUT INTO TRAFFIC, IT EITHER STALLS OR HESITATES. THERE WERE A FEW CLOSE CALLS WHERE THERE COULD HAVE BEEN A MAJOR ACCIDENT. TAKING THIS TO THE DEALER DID NOTHING. THEY SAID THEY HAVE HEARD OF THIS BEFORE, BUT UNLESS IT DID IT AT THEIR DEALERSHIP, THEY COULDN'T FIX THE PROBLEM. ANOTHER ISSUE I HAVE HAD IS THAT MANY TIMES THE TRANSMISSION DOESN'T SHIFT PROPERLY & IT REVS UP MORE THAN IT SHOULD BEFORE ACTUALLY SHIFTING & WHEN IT DOES, THERE IS A MAJOR CLUNK. I HAVE OWNED MANY CARS IN MY LIFETIME, THIS CAR ALWAYS ON STARTUP, MAKES A TERRIBLE NOISE AT FIRST WHICH TO ME SOUNDS LIKE IT'S NOT GETTING ANY OIL OR THAT THE BEARINGS HAVE A PROBLEM. THAT NOISE GOES AWAY AFTER A FEW SECONDS. ANOTHER ISSUE I HAVE, AS DO ALL OTHER TERRAIN OWNERS, IS THAT THE STICKER ON THE WINDOW FROM GM WHEN BUYING THIS CAR, STATED THAT THIS CAR WOULD GET 23 MPG CITY, & 32 MPG HIGHWAY. MOST ALL MY MILES ARE HIGHWAY MILES, & THE MOST I EVER GET IS 22 MPG. THIS WAS THE MAIN REASON FOR BUYING THIS CAR IN THE FIRST PLACE. I THINK GM SHOULD BE HELD ACCOUNTABLE FOR THIS GROSSLY MIS-REPRESENTATION OF WHAT I WOULD BE GETTING FOR GAS MILEAGE. I AM NOT THAT WEALTHY WHERE I CAN JUST GO OUT & BUY A NEW CAR EVERY YEAR, BUT AM FEARFUL THAT WITH THE CAR STALLING OUT WHENEVER IT FEELS LIKE, THAT I MAY HAVE AN ACCIDENT. I AM ALSO NOT THRILLED WITH THE NOISE IT MAKE WHEN I START IT, & WONDER HOW LONG BEFORE IT DOESN'T RUN. I NOW HAVE 36,000 MILES ON IT WITH THESE ISSUES, MY LAST VEHICLE THAT I TRADED IN FOR THIS HAD 250,000 TROUBLE FREE MILES. GM NEEDS TO BUY THIS BACK, OR LIFETIME WARRANTY ON MOTOR ALONG WITH FREE GAS TO MAKE UP FOR THE 10 MPG I'M NOT GETTING. *TR

I WAS ON THE INTERSTATE IN CINCINNATI, OHIO WHEN A DEER CROSSED OVER THE JERSEY WALL ONTO THE ROADWAY AS I WAS JUST BEGINNING TO EXIT. I HIT THE DEER AT A MINIMUM SPEED OF 45-50MPH. MY AIRBAG DID NOT DEPLOY. ALTHOUGH I WAS UNHARMED I AM CONCERNED ABOUT THE FAILURE OF THE AIRBAG TO DEPLOY GIVEN MY SPEED AND FRONT IMPACT. MY VEHICLE HAS ALSO RECENTLY HAD AN INTERMITTENT ISSUE WITH SUDDEN LOSS OF POWER THAT HAS BEEN ATTRIBUTED TO THE STABILITY CONTROL SYSTEM. GIVEN THE RECENT RASH OF INCIDENTS SURROUNDING GMC VEHICLES AND THE LACK OF RECALLS ON THE TERRAIN VEHICLE, I AM REPORTING THESE INCIDENTS AT THIS TIME AS I AM CONCERNED THAT THEY MAY BE INDICATIVE OF BROADER PROBLEM WITH THE TERRAIN MODEL OF VEHICLE. *TR

I WAS GOING TO A 930 AM DOCTOR APPT@THE CANCER CLINIC, WITH MY HUSBAND & FATHER AS PASSENGERS. I WAS IN THE LEFT TURN LANE NORTHBOUND ATTEMPTING TO TURN INTO THE HOSPITAL. IT WAS 910 AM. THERE WAS A LG. DELIVERY TRUCK OPPOSITE ME IN THE SOUTHBOUND LEFT TURN LANE. AS I PULLED IN THE SOUTHBOUND LANE,EASING FORWARD TO ENSURE CLEARANCE THE OTHER CAR BEHIND THE DELIVERY TRUCK PULLED OUT AND AROUND THE TRUCK AND SPED UP TO GO THROUGH THE INTERSECTION TO MAKE THE LIGHTTHAT WAS AMBER AT THIS POINT. MY FATHER SAID THAT HER HEAD WAS DOWN AND SHE DIDN'T LOOK UP UNTIL JUST BEFORE IMPACT. THERE WERE NO SKID MARKS & THE IMPACT WAS HIGH ON THE PASS. SIDE OF MY VEHICLE ROCKING US UP ONTO 2 WHEELS ON THE DRIVERS SIDE & THEN BACK DOWN ON ALL 4. MY VEHICLE WAS T-BONED ON THE FRONT PASSENGER SIDE. THE LADY CAME OUT FROM BEHIND THE DELIVERY TRUCK AT THE LAST SECOND, CHANGED LANES & PROCEEDED INTO THE INTERSECTION AT THE SAME TIME I WAS TRYING TO TURN LEFT. AT THIS POINT THE LIGHT WAS YELLOW. I HAVE, I DO BELIEVE 8 AIR BAGS, WITH 8 SENSORS IN THE TERRAIN'S. ALSO I HAVE A FULL SUBSCRIPTION TO ONSTAR WHICH ALSO HAS CRASH SENSORS IN MY CAR. **NOT ONE AIR BAG WENT OFF NOR DID ANY SENSORS**. ONSTAR DID NOT CALL ME AFTER THE CRASH TO TELL ME THAT THEY WOULD BE SENDING HELP, AMBULANCE, POLICE ETC. MY INJURIES WERE: CONTUSION TO LEFT SIDE OF HEAD ABOVE EAR. SCALP WOUND ABOVE RIGHT EAR, WITH PERMANENT INDENTATION TO RIGHT SIDE OF MY HEAD,2 SMALL CUTS RIGHT SIDE OF FOREHEAD. BLACK EYES. PAIN IN NECK & STIFFNESS. RIGHT EYE SOCKET @ EYE BROW SWOLLEN. HUSBAND: SEATBELT BRUISING, NECK PAIN/STIFFNESS. MY FATHER, NECK PAIN, STIFFNESS,SCRAPED SKIN ON INSTEP OF RIGHT FOOT. THIS FORMAL COMPLAINT IS WITH GENERAL MOTORS, GMC TERRAIN, & ONSTAR FOR NOT 1 AIRBAG HAVING NOT GONE OFF/DEPLOYED, NOR DID ONSTAR MAKE ANY EFFORT TO CONTACT ME. I CONTACTED BOTH GM & ONSTAR & THEY DID NOTHING TO COMPENSATE ME. *TR

TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT AFTER GOING THROUGH A CAR WASH, THE HEADLINER SEAL OF THE ROOF BECAME WRINKLED AND SAGGING. THE CONTACT HEARD A RATTLING NOISE COMING FROM THE ROOF AND THE HEADLINER CLIPS FRACTURED FROM THE ROOF AND THE ROOF FLOPPED DOWNWARD. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS WHERE THE TECHNICIAN APPLIED ADHESIVE AND FOAM TO THE ROOF OF THE VEHICLE. THE VEHICLE WAS NOT FURTHER REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 3,000.

TL* THE CONTACT OWNS 2011 GMC TERRAIN. THE CONTACT STATED THAT WHILE ASCENDING AN INCLINE OR TURNING AT 25 TO 40 MPH, THE VEHICLE DOWNSHIFTED AND LOST POWER. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER NUMEROUS TIMES FOR THE FAILURE WHERE IT WAS FOUND THAT THE TRANSMISSION'S THIRD GEAR HAD FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 4,800 AND THE CURRENT MILEAGE WAS 26,902. *TR

I BOUGHT A 2011 BLACK SLT TERRAIN 4/11/11 AND HAS HAD PROBLEMS WITH THE NOISE IT MAKES ALONG WITH THE AMOUNT OF GAS IT TAKES AND USES WHICH DOES NOT ADD UP TO WHAT THEY ARE STATING WHEN PROMOTING THIS VEHICLE. IT ALSO IS VERY FRAGILE. YOU CAN NOT LEAN, FALL, OR CLOSE THE DOORS TO HARD OR IT WILL CAVE IN OR DENT. I REALLY EXPECTED THIS VEHICLE TO BE EXCELLENT IN AND OUT ONLY TO NOW WANT TO TRADE IT IN FOR A BUICK LACROSSE OR LACERN. MY TERRAIN HAS 5,100 MILES ON IT. I BELIEVED I WAS PURCHASING A TOP OF THE LINE VEHICLE WITH ALL THE BELLS AND WHISTLES AND ENDED UP PAYING FOR A LEMON WITH NO SEEDS INSIDE. *TT

3 PROBLEMS WITH MY 2011 GMC TERRAIN AWD, 2.4 LITER 1. POOR GAS MILEAGE - AVERAGING 18.8 MILES FOR A VEHICLE RATED 20 CITY, 29 HWY. I DRIVE 42 MILES DAILY, 4 CITY, 38 HWY. DEALER CHECKED, NO CODES AND STATES "OPERATING AS PER DEIGNED INTENT" 2. JERKY TRANSMISSION SHIFTS AND SEVERE HESITATION ON STARTUP AND SLOW SPEEDS IN ECO MODE. DEALER CHECKED, NO CODES AND STATES "OPERATING AS PER DEIGNED INTENT" 3. ENGINE "KNOCK" ON STARTUP THAT LAST FROM 3 TO 10 SECONDS, NORMALLY ON "COLD" STARTUP. DEALER CHECKED AND COULD NOT DUPLICATE COMPLAINT, CHECKED CAM PHASER SCREENS PER SERVICE BULLETIN AND STATES NO DEBRIS IS PRESENT. DEALER STATES NO CODES ARE PRESENT AND NOTHING THEY CAN DO. OIL AND OIL FILTER WERE CHANGED AT MY REQUEST. ENGINE KNOCK AND POOR GAS MILEAGE STILL EXIST, TRANSMISSION ISSUE SEEMS TO HAVE CHANGED TO NORMAL AND SLIGHTLY HARD SHIFTING NOW AFTER DEALER VISIT. *TR

I OWN A GMC 2011 TERRAIN. IT HAS 3600 MILES ON IT. EVER SINCE I BOUGHT IT THERE IS A HESITATION AND IT DOESN'T SEEM TO KNOW WHEN TO SHIFT GEARS!.IT ALSO JERKS ALL OVER THE PLACE I BROUGHT IT TO THE DEALER BECAUSE ONE DAY IT ALMOST COMPLETELY STALLED ON ME. THE DEALER SAID THAT THERE WERE NO CODES THAT CAME UP ON IT AND EVERYTHING IS FINE. THE KICKER IS THAT THE SERVICEMAN WHO TOOK CARE OF ME TOOK IT HOME AND SAID THAT IT IS DOING WHAT I SAID AND THAT THEY CAN'T DO ANYTHING ABOUT IT UNTIL IT SHOWS A CODE ON THE COMPUTER. I CALLED GM AND THEY TOLD ME THE SAME THING. MEANWHILE I GET IN MY CAR TODAY,START IT UP AND IT MAKES THIS HORRIBLE LIKE GRINDING NOISE FOR LIKE 3 SECONDS AND THEN WENT AWAY. VERY IRRITATED WITH THE WHOLE SITUATION. IF I COULD RETURN THIS CAR I WOULD . I CANT STAND IT . I PAY GOOD MONEY ON A MONTHLY BASIS AND THIS IS WHAT I GET. SO UNTIL GGGGGGGMC GETS WITH THE PROGRAM AND ADMITS THAT THERE IS A MAJOR ISSUE WITH THIS VEHICLES ENGINE I THINK WERE ALL IN FOR ALOT OF HEADACHES. AND FROM WHAT I'VE READ THERE'S A FEW PEOPLE WHO ARE HAVING THE SAME PROBLEM.OH WAIT DON'T LET ME FORGET THE LOVELY VIBRATION MY CAR MAKES BETWEEN 2 AND 3000 RPMS! GOOD TIMES! *TR

TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT ANOTHER VEHICLE CRASHED INTO THE REAR OF HER VEHICLE, AND THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND THE DRIVER SUFFERED MINOR BRUISING. THE VEHICLE WAS TOWED TO A LOCAL REPAIR SHOP WHERE THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM WHO PERFORMED AN INVESTIGATION AND THE INVESTIGATORS CONCLUDED THAT THERE WAS NO PROBLEM WITH THE AIR BAGS. THE VIN WAS NOT AVAILABLE AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 1,100.

THE ISSUE IS ONLY HAPPENING ON 2011 I-4 2.4L ENGINES. MANY PEOPLE WITH THIS ENGINE (TERRAIN AND EQUINOXS FOR A COUPLE) HAVE THE SAME ISSUE. THE VEHICLE MAKES A RATTLING NOISE WHEN STARTING UP..ITS INTERMITTENT. ALSO I HAVE HAD (AS OTHERS HAVE) HAD THE CAR STALL AND GIVE AN CHECK ENGINE LIGHT WITH CODE P0011. THE CAR MAKES THE RATTLING WHEN CAR IS COLD OR HOT..I HAVE IT HAPPEN AT LEAST ONCE A DAY. GM HAD A TECH. BULLETIN OUT ON IT IN FEB.2011. THE FIX DID NOT TAKE CARE OF IT. IN JUNE 2011 GM PUT OUT ANOTHER TB SAYING 'THEY ARE AWARE OF THE ISSUE, HAVE NO FIX YET'.. AGAIN THIS IS HAPPENING ON ALOT OF THESE VEHICLES..AS OF RIGHT NOW, GM IS NOT HELPING ME WITH THIS..JUST THAT THEY ARE AWARE AND WILL LET ME KNOW..IN THE MEANTIME, IM DRIVING A NEW CAR THAT MAKES A HORRIBLE NOISE, I DON'T KNOW WHAT INTERNAL DAMAGE ITS CAUSING, AND IM AFRAID ITS GOING TO STALL AGAIN, IN TRAFFIC AND I WILL HAVE AN ACCIDENT... *TR

VEHICLE HAS BEEN IN DEALERS SERVICE ON SEVERAL OCCASIONS COMPLAINING ABOUT THE JERKY TRANSMISSION IN FIRST/SECOND CHANGE. WHEN CHANGING IN THE LOW RANGE TRANSMISSION HITS REAL HARD AND JERKY PARTICULARLY IF PULLING AWAY FROM A STOP AT A MODERATE SPEED. SERVICE DEPARTMENT TOLD ME IT WOULD SMOOTH OUT AFTER BREAK IN PERIOD. DEALER CLAIMS TRANSMISSION IS OPERATING NORMAL AND DUE TO IT BEING A 6 SPEED CAUSES THIS. HARD TO BELIEVE GM CANNOT FIX TO HAVE A SMOOTH OPERATION. VEHICLE NOW HAS OVER 10,000 MILES AND STILL HAS THE SAME JERKY TRANSMISSION AT LOW SPEED. *TR

VEHICLE CONTINUES TO BE CHECKED WITH DEALER FOR AWFULLY JERKY, HARD HITTING TRANSMISSION WHEN CHANGING MOSTLY IN LOW RANGE GEARS. SERVICE DEPARTMENT CONTINUES TO SAY TRANSMISSION OPERATING NORMAL? VEHICLE HAS OVER 17,000 MILES ON IT AND CONTINUES TO BE PLAGUED WITH JERKY TRANSMISSION PERIODICALLY. HARD TO BELIEVE THERE HAS NOT BEEN A SERVICE BULLETIN ON THIS PROBLEM? *TR

TRANSMISSION SLIPPING/JERKING ON MY GMC TERRAIN SUV-SLE MODEL. I HAVE TAKEN IT TO THE DEALER 2TIMES FOR THE SAME PROBLEM. THEY SAY THERE'S NOTHING WRONG, BUT IT'S STILL JERKING, IT'S HAPPEN WHEN THE GEAR SHIFTING (IT'S AN AUTOMATIC) THE CHANGE OVER IS NOT SMOOTH. THE MECHANIC SAYS IT'S DOESN'T HAPPEN WHEN THEY DRIVE IT OF COURSE, BUT THIS DOES NEGATE THE FACT THAT IT IS HAPPENING. PLEASE HAVE SOMEONE CHECK INTO THIS PROBLEM. BECAUSE I'M SURE IT'S HAPPENING TO OTHER TERRAIN OWNERS. *TR

THIS VEHICLE BOGGS DOWN WHEN GIVING IT GAS AND WILL OFTEN CUT OFF AFTER STOPPING FOR NO REASON. THERE IS A NOISE WHEN YOU START THE VEHICLE (LIKE A CLICKING NOISE). THE VEHICLE DO NOT GET THE 32 MPG AS WHAT IS STATED, I GET ABOUT 20 MPG HIGHWAY. THE GAS NEEDLE DOES NOT WORK PROPERLY. I WILL FILL UP AND STILL SHOW 1/4 SHORT. THE LEATHER SEATS ARE BUCKLING AND DEALER SAYS ITS NORMAL BUT KNOW OTHERS WITH LEATHER SEATS & NOT HAPPENING TO THEM. RECENTLY TOOK IN FOR "SERVICE ENGINE" LIGHT AND MALFUNCTION LIGHT. THIS IS NEW CAR & NONE OF THESE ISSUES SHOULD BE HAPPENING THIS SOON. I FEEL LIKE IT'S A "LEMON" AND DEALER IS NO HELP AND THESE PROBLEMS WILL COMPOUND AS CAR GETS OLDER AND WARRANTY IS OVER I WILL BE OUT OF LUCK. UNHAPPY CUSTOMER.

THERE IS A RUBBING/VIBRATION SOUND/FEEL WHEN THE STEERING WHEEL IS TURNED EITHER LEFT OR RIGHT MOST OF THE TIME. THE SOUND/FEEL IS MORE PRONOUNCED AT TIMES THAN OTHER TIMES AND THERE WHEN MOVING OR PARKED. MY DEALER HAS ATTEMPTED TO FIX THE PROBLEM WITHOUT SUCCESS. GM SAYS (VERBAL ONLY) THEY KNOW OF NO FIX BUT THEIR ENGINEERS ARE WORKING TO FIND A FIX. THIS (NO FIX BUT WORKING ON IT) HAS BEEN GOING ON NOW FOR NEARLY 30 DAYS. SINCE THE ISSUE IS RELATED TO THE STEERING I AM CONCERNED THAT MY ABILITY TO CONTROL THE CAR MAY BE LOST AT SOME POINT. MY LAST COMMUNICATION WITH GM WAS AUG 31, 2011. THIS HAS BEEN REPORTED TO THE BBB IAW GM PROCEDURES.

THE GAS FILL TUBE TENDS TO ALLOW THE GAS NOZZLE TO POP OUT WHEN FILLING. HAVE NEVER SEEN THIS ON OTHER VEHICLES. I HAVE TO HOLD THE NOZZLE TO MAKE SURE IT DOES NOT POP OUT. *TR

SOON AFTER BUYING MY 2011 GMC TERRAIN, 4 CYL, A RATTLE DEVELOPED IN ENGINE ON START UP. AFTER MONTHS OF RETURNING TO DEALER, THEY SAID A TECH BULLETIN NOW EXISTED AND FIXED PROBLEM. PROBLEM WAS SOLVED, A MONTH OR SO LATER, PROBLEM RETURNED. I RETURNED TO DEALER AND THEY SAID NOTHING THEY COULD DO. AT THE SAME TIME I WAS COMPLAINING ABOUT GAS MILEAGE, 20 MPG ON HIGHWAY, 17 CITY. I CALLED GM CUSTOMER SATISFACTION DETROIT, AND HAD MANY DISCUSSIONS WITH THEM. FINALLY TOLD ME DON'T BOTHER US ANY MORE ABOUT TWO PROBLEMS, AND TO THIS POINT NO RESOLUTION TO EITHER PROBLEM. *JS

TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT TURNED THE IGNITION TO START THE VEHICLE AND HEARD A LOUD BANG COMING FROM THE ENGINE COMPARTMENT. THE CONTACT STATED THERE WAS ALSO A VIBRATION FELT FROM INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER YET THE TECHNICIAN STATED THAT THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 2,500. UPDATED 5/24/11 *CN THE CONSUMER STATED THE VEHICLE HAS BEEN REPARIED. 06/06/11

THE 4 PHONE SYSTEM DEVELOPED STATIC EITHER BLUETOOTH CONNECTION OR USING THE ONSTAR PHONE SYSTEM. OVER SEVERAL MONTHS I CHANGED PHONES AT LEAST 4 TIMES. THE STATIC GETS PROGESSIVELY WORSE AS SPEED OF THE VEHICLE INCREASE. AT 70 MILES PER HOUR WHEN A CALL IS MADE FROM THE VEHICLE THE PERSON ON THE OTHER END CAN BARELY MAKE OUT WHA THE PERSON IN THE VEHICLE IS SAYING. THE VEHICLE HAS BEEN IN TWO SEPARATE DEALERSHIPS. VCIM AND MICROPHONE HAVE BEEN REPLACED TWICE. GM CUSTOMER SERVICE TELLS ME THAT IT IS A TECHNOLOGY ISSUE AND THEY ARE NOT RESPONSIBLE FOR IT. GM DID WORK ON IT RIGHT UP TO THE 36,000MILE BUMPER TO BUMPER. IT WAS THEN THEIR "FIELD ENGINEER" DECLARED THE SYSTEM OPERATED FINE AND THERE WAS NO PROBLEM. SINCE THEN GM REFUSES TO WORK ON IT. THEIR "ENGINEER" MADE 1 PHONE CALL FROM THE CAR FOR LESS THAN 4 MINUTES BUT PUT 86 MILES ON IT AND LEFT IT OUT OF GAS. SITTING STILL THE SYSTEM IS STATIC FREE. MOVING IT IS ALMOST USELESS. THIS IS THE SAFETY ASPECT THAT BOTHERS ME IS WE PURCHASED VEHICLE ($31,000.00) FOR BLUETOOTH HANDSFREE AND ONSTAR BOTH OF WHICH ARE NEARLY USELESS AT SPEED AND GM REFUSES TO DO ANYTHING ABOUT IT. THIS HAS BEEN ONGOING FOR 1.5 YEARS. I HAVE SPENT COUNTELSS HUNDREDS OF DOLLARS ON DIFFERENT PHONES AND MY TIME TRYING TO GET THIS ISSUE FIXED. GM CUSTOMER SERVICE IS USELESS AT ANY SPEED. IF THEY ADVERTISE "HANDSFREE AND BLUETOOTH" IT SHOULD WORK. SAFETY WISE THIS IS AN ISSUE BECAUSE MY WIFE HAS TO RESORT TO HOLDING HER PHONE WHILE DRIVING IF SHE WANTS TO BE HEARD. I AM AFRAID THERE IS A MORE SERIOUS ISSUE THAT WILL DISABLE THE ONSTAR IN AN EMERGENCY. THE PUBLIC HAS BEEN SOLD "TECHNOLOGY" BY ALL OF THE AUTOMAKERS. THEY TOUT IT ON TV BUT WHEN IT COMES TO IT THEY WON'T FIX IT WHEN IT BREAKS. *TR

POWER STEERING MAKES BINDING NOISE WHEN TURNING STEERING WHEEL. DEALER HAS REPLACED POWER STEERING PUMP, GREASED STRUT SHAFTS, REPLACED POWER STEERING HOSES, REPLACED STEERING GEAR AND BLED LINES. THIS HAS INVOLVED THREE TRIPS TO THE DEALER AND LEAVING THE VEHICLE. DEALER HAS BEEN VERY HELPFUL WITH A LOANER CAR. BUT GM CONTINUES TO IGNORE PROBLEM AND SANDBAGS, HOPING I'LL GIVE UP. I'M AFRAID STEERING COULD FAIL AT SPEED AND CAUSE SERIOUS ACCIDENT, MY WIFE IS HESITANT TO DRIVE THE VEHICLE. I'M CONSIDERING ENACTING THE FLORIDA LEMON LAW, HOWEVER WE LIKE THE CAR WOULD MAKE THIS THE LAST RECOURSE IF NHTSA CAN NOT HELP. *JS

TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT THE DOOR LOCKS WERE TOO LOW IN THE DOOR PANEL TO REACH AND PULL UP IF THE AUTOMATIC MOTOR FAILED. THE CONTACT STATED THAT SHE NOTIFIED THE MANUFACTURER OF THE PROBLEM AND THEY ADVISED HER TO CALL NHTSA TO SEE IF THERE WERE ANY OTHER COMPLAINTS SIMILAR TO HERS. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THE WINDSHIELD WAS DIFFICULT TO SEE OUT OF WHEN DRIVING AT NIGHT. THE CONTACT STATED THAT THERE WAS DARK TINT AT THE TOP OF THE WINDSHIELD THAT WOULD OBSTRUCT HIS VIEW AND HE WOULD HAVE TO UTILIZE THE HIGH BEAMS TO PROPERLY SEE THE ROADWAY. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSIS OR REPAIRS. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 480.

2011 GMC TERRAIN. CONSUMER WRITES IN REGARDS TO ENGINE PROBLEMS AND SEVERAL OTHER ISSUES WITH VEHICLE. *SMD THE CONSUMER STATED THE DISTRICT MANAGER OF GM REFUSED TO ALLOW THE DEALER TO CHECK THE ECM/ECU AND OTHER APPROPRIATE SYSTEMS, TO MAKE SURE ALL THE ENGINE SETTINGS WERE AS THEY SHOULD BE, SINCE HE EXPERIENCED SEVERAL STRANGE EVENTS, SUCH AS THE SHIFTER HANGING IN D SOMETIMES AS HE TRIED TO MOVE TO PARK, VERY LOW MPG FOR SEVERAL DAYS 24-25 MPG, WHEN HE USUALLY GOT 28-33 MPG. THE OIL PERCENT METER USED TO BE AT 95%. THE ENGINE WOULD REV TO 7K-8K RPM WHEN THE FIRST STARTED AND HELD 2-3 SECONDS. SOMETIMES THE ENGINE REVVED TO 1600-1800 RPM AND THE VEHICLE WOULD ALMOST STALL, AND SOMETIMES THE MALFUNCTION INDICATOR LIGHT WOULD ILLUMINATE ON THE INSTRUMENT PANEL. SOON AFTER, THE FAN BELT BEGAN TO SQUEAL. THE SQUEALING BEGAN, WHEN THE VEHICLE WAS STARTED OR WHEN DRIVING AT VARIOUS SPEEDS WITH THE AC ON, AND GOING UP SOME SLOPPED HIGHWAYS, ROADS AND STREETS. THE DEALER REPLACED THE BELT. IN THE SUMMER OF 2011, WHEN THE VEHICLE WAS STARTED THE ENGINE WOULD MAKE A CHATTERING-TAPPING METAL-TO-METAL SOUND, AS IT THERE WERE NO OIL IN THE ENGINE. THE PROBLEM WOULD OCCUR WITH A COLD OR HOT ENGINE. THE PROBLEM STOPPED AFTER P0011 ERROR SOLENOID WAS REPLACED.

ON 11-21-10 MY FIVE YEAR OLD SON BUMPED HIS HEAD ON A HARD SURFACE THAT WAS NOT SAFELY DESIGNED OR PADDED PROPERLY. THIS HAPPENS WHEN THE BRAKES ARE APPLIED STRONGLY. NOTHING WAS DONE BY GM TO CORRECT THIS ISSUE. *TR

MY 2011 GMC TERRAIN HAS A 2.4L 4 CYLINDER FRONT WHEEL DRIVE. IT IS RATED AT 32 MPG HIGHWAY. SINCE DAY 1 I HAVE NOT EVEN GOTTEN CLOSE TO THIS. I DRIVE 100 MILES A DAY AND MAYBE 5 MILES OF IT IS CONSIDERED CITY DRIVING. I AM GETTING 20 TO 22 MPG. I CONTACTED GMC AND THEY HAD ME TAKE IT IN TO BE CHECKED OUT. THE DEALERSHIP HOOKED IT UP TO THERE COMPUTER AND SAID THAT EVERYTHING IS THE WAY IT SHOULD BE. THEY THEN TOLD GMC THAT IT IS WINTER NOW AND FUEL MILEAGE WILL DROP DUE TO COLD WEATHER. I AGREE WITH THAT BUT NOT 10 MILES TO THE GALLON. MAYBE 2 OR 3 AT THE MOST. I CANT GET THEM TO DO ANYTHING ABOUT IT, I AM TIRED OF HAVING TO PAY OUT EXTRA MONEY FOR GAS WHEN THIS VEHICLE IS NOT PERFORMING TO ITS EXPECTATIONS. *TR

TL*THE CONTACT OWNS A 2011 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 15 MPH AND SHIFTING FROM FIRST TO SECOND GEAR THE VEHICLE JERKED. THE VEHICLE WAS TAKEN TO THE DEALER TWICE AND THE TECHNICIAN PERFORMED UPDATES TO THE ELECTRICAL SYSTEM. THE VEHICLE CONTINUED TO LUNGE AFTER THE UPDATES. THE APPROXIMATE FAILURE MILEAGE WAS 800.