2013 GMC Terrain Visibility & Wipers Problems

The contact owns a 2013 GMC Terrain. The contact received a recall notification for NHTSA Campaign number: 16V582000 (Visibility). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The part was available for the repair. The contact had not experienced a failure. Parts distribution disconnect.

ON 12/15/18 WHILE DRIVING ON HIGHWAY IN MARYLAND ON A HEAVY RAINING NIGHT WINDSHIELD WIPERS STOP WORKING AND FROZE IN PLACE. HAD TO PULL OFF AND ACQUIRE A RIDE HOME, AND RETRIEVE VEHICLE THE NEXT DAY.

THE LINKAGE FAILED DURING RAIN STORM WHILE DRIVING. MOTOR WORKS BUT WIPERS WERE UNHOOKED AND DID NOT WORK.

TL* THE CONTACT OWNS A 2013 GMC TERRAIN. WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY, THE REAR WINDOW EXPLODED AND THE GLASS SHATTERED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE FAILURE MILEAGE WAS 100,000.

TL* THE CONTACT OWNS A 2013 GMC TERRAIN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V582000 (VISIBILITY). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

1 YEAR AGO I WAS DRIVING IN TORRENTIAL RAIN AND MY WIPERS STOPPED GIVING ME ZERO VISIBILITY DOING 60 IN THE FAST LANE OF A MAJOR HIGHWAY CAUSING ME TO SWERVE OFF THE ROAD AND LAND IN A DITCH. LUCKILY NO ONE WAS HURT. I COMPLAINED TO GMC BUT NOTHING WAS DONE. I TOOK TO DEALER AND HAD WIPER BALL JOINT REPLACED AND WIPERS. YESTERDAY, 1 YEAR AND 2 MONTHS ALMOST TO THE DAY- MY WIPERS GAVE OUT AGAIN WHILE DRIVING IN RAIN AND HAIL. I DO NOT FEEL SAFE IN THIS VEHICLE AND AM DISGUSTED WITH GMC'S RESPONSE TO THIS DEADLY MISFUNCTION.

WHILE DRIVING ON A BUSY HIGHWAY DURING TORRENTIAL DOWNPOURS, MY 2013 GMC TERRAIN'S WINDSHIELD WIPERS BECAME IMMEDIATELY INOPERABLE WITH NO WARNING. THE WIPERS WENT OFF THE SIDE OF THE CAR & IMMEDIATELY PUT MYSELF & CHILDREN IN DANGER. I WAS IN THE LEFT PASSING LANE & IMMEDIATELY PUT MY HAZARDS ON & OPENED THE WINDOW TRYING TO LOOK OUT BECAUSE IT'S WAS EVENING TRAFFIC COMMUTE TIME. I WAS ABLE TO PULL OVER IN A VERY UNSAFE LOCATION PUTTING MYSELF & CHILDREN AT RISK, BUT HAD NO CHOICE DUE TO THE HIGH TRAFFIC VOLUME & CONCRETE CONSTRUCTION BARRIERS ON BOTH SIDES. I CAME HOME & GOOGLED WHAT THE ISSUE CAN BE, ONLY TO FIND THERE IS A RECALL BUT THERE IS NO REMEDY FOR THIS AT THE PRESENT TIME. THE RECALL IS 2013 VISIBILITY: WINDSHIELD/WIPER WASHER:MOTOR. NHTSA CAMPAIGN # 16V582000 (SUMMARY: GENERAL MOTORS LLC (GM) IS RECALLING CERTAIN MODEL YEAR 2013 CHEVROLET EQUINOX AND GMC TERRAIN VEHICLES. IN THE AFFECTED VEHICLES, THE BALL JOINTS IN THE WINDSHIELD WIPER MODULE MAY CORRODE AND WEAR OVER TIME, POSSIBLY RESULTING IN ONE OR BOTH OF THE WINDSHIELD WIPERS BECOMING INOPERATIVE. CONSEQUENCE: INOPERATIVE WINDSHIELD WIPERS MAY REDUCE THE DRIVER'S VISIBILITY, INCREASING THE RISK OF A CRASH. ACTIONS: THE REMEDY FOR THIS RECALL CAMPAIGN IS STILL UNDER DEVELOPMENT. AN INTERIM NOTICE WAS SENT TO OWNERS ON SEPTEMBER 8, 2016. OWNERS WILL RECEIVE A SECOND NOTICE WHEN THE REMEDY BECOMES AVAILABLE. OWNERS MAY CONTACT CHEVROLET CUSTOMER SERVICE AT 1-800-222-1020 OR GMC CUSTOMER SERVICE AT 1-800-462-8782. GM'S NUMBER FOR THIS RECALL IS 25302. FOR DETAILED INFORMATION & SUPPORTING DOCUMENTS, SEE THE OFFICIAL NHTSA PAGE CONCERNING RECALL #16V582000 )I WAS ABLE TO CRY TO AAA ABOUT HOW UNSAFE I WAS & THEY IMMEDIATELY SENT A DRIVER TO TOW ME HOME. *TR

WHILE DRIVING IN THE RAIN, MY WINDSHIELD WIPERS STOPPED WORKING. GM HAS ACKNOWLEDGED THE RECALL AND IS YET TO HAVE A REMEDY. THIS CONCERN WAS KNOWN AS OF 8/16 AND NOTHING HAS BEEN DONE ABOUT IT. I HAVE CONTACTED GM AND WAS TOLD THAT THEY DO NOT HAVE A REMEDY YET. *TR

TOOK MY CAR FOR A GMC RECALL AND AFTER WAITING FOR 5 HOURS THEY DIDN'T FIX MY CAR

TL* THE CONTACT OWNS A 2013 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 70 MPH IN THE RAIN, THE WINDSHIELD WIPERS SUDDENLY STOPPED OPERATING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE WINDSHIELD WIPER TRANSMISSION WAS FAULTY AND NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE FAILURE WAS IDENTICAL TO NHTSA CAMPAIGN NUMBER: 16C582000 (VISIBILITY/WIPER). THE CONTACT STATED THAT THE VEHICLE HAD EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 103,000.

WHILE DRIVING IN THE RAIN ON A HIGHWAY, THE WINDSHIELD WIPERS STOPPED WORKING & I HAD TO PULL OVER TO AVOID A CRASH. HAD THE WIPERS INSPECTED AT GMC FACILITY & WAS TOLD THAT IT WAS DUE TO WIPER TRANSMISSION FAILURE. I ONLY HAVE 77,000 MILES ON THE CAR. *TR

TL* THE CONTACT OWNS A 2013 GMC TERRAIN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE WINDSHIELD WIPERS DETACHED FROM THE VEHICLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V582000 (VISIBILITY) HOWEVER, THE REMEDY WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. PARTS DISTRIBUTION DISCONNECT. THE VIN WAS NOT AVAILABLE. UPDATED 02/15/2017*CT THE CONSUMER STATED THE WINDSHIELD WIPER TRANSMISSION ARM BALL JOINT SEPARATED AT THE WIPER MOTOR. UPDATED 02/22/17.*JB

TL* THE CONTACT OWNS A 2013 GMC TERRAIN. WHILE DRIVING 35 MPH, THE WINDSHIELD WIPERS SEIZED WITHOUT WARNING. THE CONTACT STATED THAT THE WEATHER WAS BAD AT THE TIME OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V582000 (VISIBILITY,WIPERS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2013 GMC TERRAIN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V582000 (VISIBILITY); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WHILE DRIVING IN THE RAIN AND USING THE WINDSHIELD WIPERS, THE WIPERS FAILED WITHOUT WARNING. THE CONTACT STATED THAT THE WINDSHIELD WIPERS STALLED IN MID MOTION AND REMAINED IN THE MIDDLE OF THE WINDSHIELD. THE CONTACT HAD THE VEHICLE TOWED HOME. THE APPROXIMATE FAILURE MILEAGE WAS 58,000. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

HAVE NOT BEEN NOTIFIED FOR REPLACEMENT OR RECALL

2013 GMC TERRAIN. CONSUMER WRITES IN REGARDS TO REIMBURSEMENT FOR WINDSHIELD WIPER MODULE RECALL REPAIRS. *SMD THE CONSUMER STATED PRIOR TO RECEIVING THE RECALL NOTICE, THE WINDSHIELD WIPERS STOPPED WORKING. THE CONSUMER STATED THE VEHICLE WAS A LEASE, AND HAS SINCE TURNED IT IN. *JB

2013 GMC TERRAIN. CONSUMER WRITES IN REGARDS TO VEHICLE WINDSHIELD WIPERS MALFUNCTION WHILE DRIVING. *SMD THE CONSUMER STATED THAT WINDSHIELD WIPERS FAILED WHILE THE VEHICLE WAS BEING DRIVEN. THE VEHICLE WAS REPAIRED WITH THE SAME MODEL PART THAT FAILED. THE CONSUMER IS IN POSSESSION OF THE OLD PART. THE CONSUMER REQUESTED REIMBURSEMENT. *JS

I WAS DRIVING ON HIGHWAY IN THE RAIN. WIPERS WERE ON MEDIUM SPEED AND THE WIPERS JUST STOPPED WORKING. *TR

TL* THE CONTACT OWNS A 2013 GMC TERRAIN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V582000 (VISIBILITY); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

THE VEHICLE WAS IN MOTION AT NIGHT ON HIGHWAY 95 IN A STORM WHEN BOTH THE WINDSHIELD WIPERS STOPPED WORKING, FROZEN IN AN UPWARD FASHION. THE WIPER ON THE DRIVERS SIDE WENT OFF THE WINDSHIELD ALL TOGETHER. I HAD TO THEN MOVE THE CAR OVER 3 LANES OF TRAFFIC, WHILE BEING UNABLE TO SEE, SAFELY TO THE BREAK DOWN LANE. THERE IS A RECALL ON THE WIPERS OF THIS VEHICLE THAT HAS NOT YET BEEN REMEDIED. RECALL #: 25302.