2023 GMC Yukon Complaint Log

The contact owns a 2023 GMC Yukon. The contact stated that while driving 40 MPH, the vehicle lost motive power. In addition, the contact attempted to restart the vehicle; however, the vehicle failed to immediately restart. The contact stated that after several attempts, the vehicle restarted. The vehicle was driven to the shoulder of the road. The vehicle was then towed to the dealer; however, the failure was not duplicated. The contact stated that previously, the failure had occurred, and the vehicle was taken to the dealer. The dealer updated an unknown software. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was filed. The failure mileage was 16,855. VIN tool confirms parts not available.

The Telematics control module became defective and could not communicate with the BCM and serial data gateway module, causing a check engine light, loss of ONSTAR communications, clock, navigation, and remote vehicle-to-app communication. This part was known to be defective by GM. GM replaced the part starting in 2021 on Escalade models but not others. Service update # N212331730. The TCM became defective less than 24 months after purchase. The dealer stated the vehicle was over mileage for the warranty. The total repair cost was $1846, of which $1110 was labor. Replacement of the TCM was required to clear the check engine light.

Engine failed on interstate causing total stoppage. 18,000 miles on the vehicle and GM had to replace the engine completely which took 3 months. ZERO warning lights prior to the failure, no check engine light once failure occurred.

The contact owns a 2023 GMC Yukon. The contact stated that while driving at an undisclosed speed, the Forward Collision Avoidance sensor failed to function as intended. The contact stated that the failure occurred while exiting a parking space. The contact stated that the images on the screen displayed a wider distance between the two vehicles. The contact stated that because of the failure, the passenger’s side rear bumper crashed into the front driver’s side bumper of another vehicle. The vehicle was taken to the dealer. The vehicle was repaired. The failure reoccurred. In addition, the contact stated that the Forward Collision Avoidance sensor and the back-over prevention camera system were not functioning as intended. The contact stated that the failure had occurred while reversing and while driving forward. The contact stated that the images were displayed at an incorrect distance. The contact stated that the failure was persistent. The dealer was made aware of the failure; however, the contact was informed that the repair was not covered under an unknown recall. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2023 GMC Yukon. The contact received notification of NHTSA Campaign Number: 24V674000 (Service Brakes, Hydraulic); however, the dealer refused to perform the recall repair because the vehicle had a Salvage Title. The contact stated that the dealer would repair the vehicle but only if he paid out-of-pocket for the repair. The contact stated that the dealer had exceeded their authority in declining to complete the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2023 GMC Yukon. The contact stated that while the vehicle was parked, the automatic door locks inadvertently engaged when the contact was exiting the vehicle. The contact stated that the vehicle was running, and the key fob was in the ignition. There were no warning lights illuminated. The contact was able to unlock the vehicle with the spare key fob. The dealer was not contacted, and the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 8,965.

While traveling away from home with my son my vehicle said push to start. I was able to coast over to the side of the two lane highway and attempted several times to restart my vehicle. After several phone calls between two dealerships, I was told “If you can get it here we can help you”. So I had to file a claim with my insurance to have my vehicle towed to a dealership with only having service while the WiFi was operating. The tow truck kept getting pushed further and further back. Over 2 and a half hours later, keeping my son restrained inside the vehicle for safety, luckily an officer stopped and took myself and my son out of the 97 deg heat all the way to our destination another 2 hours away. From July to September my vehicle was in the dealership service dept waiting on a galactic back ordered 6.2 engine and main fuse repair.

Problem Synopsis: Camera Issues in 2023 Yukon Denali Vehicle Information: Model: 2023 Yukon Denali Issue Description: The vehicle's camera system exhibits malfunctioning behavior after the vehicle gets wet, such as following intense rain. Problem Details: Initial Trigger: The problem begins when the vehicle is put into reverse after being exposed to water, particularly following heavy rainfall. Observed Malfunctions: The driver's side camera ceases to function immediately upon engaging reverse. Abrupt braking while in reverse leads to additional failures: The passenger side and forward-facing cameras also go black. Temporary Recovery: The cameras intermittently resume operation based on the vehicle's movement: Stepping on the brakes causes all cameras to go black. The cameras come back online one by one when the car rocks back, likely indicating water displacement around electrical connectors or modules. Hypothesis: The issues are likely caused by water affecting the electrical connections or modules associated with the camera system. This hypothesis is supported by the cameras' behavior correlating with changes in the vehicle's position and the presence of water. Recommendation: A thorough inspection of the camera system's connectors and modules is recommended, with particular attention to waterproofing and potential areas where water might collect and impact electrical components. Attached Evidence: The attached document contains pictures illustrating the camera issues as observed during the malfunction. These images were taken immediately after the intense rain when the vehicle was put into reverse and during the subsequent camera failures. [XXX] [XXX] [XXX] Solon, Ohio [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2023 GMC Yukon. The contact stated that while driving at 65 MPH on the Interstate with his family in the vehicle, the engine stalled, and the rear wheels locked up. No warning lights were illuminated. The contact and his family were left stranded in the middle of the Interstate. The vehicle was towed to a local dealer to be diagnosed and the contact was informed that the main bearing in the engine had seized, and the engine block needed to be replaced. The contact stated that the vehicle was repaired; however, after retrieving the vehicle, while driving to the residence the failure recurred and the wheels locked up again. The contact pulled over to the side of the roadway and exited the vehicle. The vehicle was towed back to the local dealer to be diagnosed. The contact was informed that the vehicle had experienced the same failure as before. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 40,000.

Serious Safety Issue: While driving in the Rain, with the wipers on (actively working), randomly they will stop working. They will not work again until 10-15 minutes of time has passed. Any alternative setting makes no difference. During the 10-15 minutes of non-working wipers, there is nothing the driver can do…. Except wait. Depending where and when this occurs, this could be a deadly safety issue. I’ve checked the fuse; Turned off the rain auto-sensing feature – yet the vehicle is scary to drive in the rain, not knowing if / when the wipers may stop working again. During my ownership of this vehicle, this has happened three times; of course you must be driving during rain for the issue to occur.

Passing a semi up a hill going 75 and the motor shuts off. As the Yukon slowed, the semi slowed down as well. It was difficult trying to get the Yukon to the right shoulder. There was no warnings or anything on the dash. The vehicle just quit running. Tried restarting and it was like the battery was dead. Got it towed to a dealership and they said the engine was ruined from 6 of the 8 rod bearings disintegrating. Took almost a month to replace with the problem being so common and no engines available.

On [XXX], while driving on the [XXX] Highway with my family, the vehicle automatically shifted into neutral and I lost control of the accelerator pedal. I safely changed lanes and pulled over to the shoulder. Once in park, the vehicle never started again. We were stranded on the side of the road until my husband and a tow truck returned to collect my family and tow the vehicle to the Fairbanks dealership. The engine was diagnosed as an engine failure requiring complete engine replacement. We are a military family and were on orders to move our household on [XXX]. We did not have any other option but to trade in the vehicle and purchase a new one. Had I been driving on a road that did not have a shoulder or the traffic too congested to safely change lanes, my family could have been in significant danger for a motor vehicle accident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Faulty Sunroof flooded interior while driving. Dealers and mechanics say it is a known problem. Dangerous to drive while water is running down the driver and passengers. No warnings prior.

New Denali less then 1 year old had lifter problems and needed lifters replaced and a camshaft. Started knocking while driving on the highway and tough to travel 4 lanes to get off the road. This is a serious issue.Very concerned because of widespread problems. I hope NHTSA does the same thing they did with Kia regarding the 2.o turbo engines. My last car was a Sorento 2.o turbo with defective engine. Kia agreed to a lifetime warranty for that failure. Luckily they did because mine failed and they replaced the engine. Once replaced I bought the Yukon. Bame similar issue. I hope a settlement included lifetime warranty. Thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The complete engine on this vehicle was replaced by GM on 04/05/2024 at 24,069 miles. This was due to the known engine failures GM is having with the 6.2L engine. This is a well known and documented safety issue that GM is refusing to properly address. Vehicles with the 6.2L L87 engine are having complete engine failures while driving at highway speeds, which is a huge safety issue. I live in north Georgia where the roads are steep with sharp blind curves. I frequently cross steep mountains with high elevations that require frequent brake usage and constant steering through the sharp curves. I also drive on the interstate in Atlanta, GA where the posted speed limit is 70MPH. An engine failure in any of my driving circumstances is life threatening. As you know, when the engine fails you're braking and steering capabilities are greatly reduced. For example, if I was to experience an engine failure while driving across the mountain I would be unable to stop or get the vehicle off the road. Without being able to move, I could be stranded in a blind curve where I could be struck by another vehicle. I do not feel safe driving this vehicle and I'm in constant fear that it will have another engine failure like so many other 6.2L owners are experiencing. I'm morally unable to sell this vehicle to someone else due to the known engine failures. GM will not take responsibility and fix the issue or buy it back. So, I'm stuck with a $90,000 SUV that is unsafe to drive. Please continue to investigate this safety issue! You are saving lives by doing so. Thank you for everything you have done and are continuing to do. Please let me know if you need additional information or I can be of assistance.

The contact owns a 2023 GMC Yukon. The contact stated that on several occasions, the vehicle failed to immediately start. During the failure, the contact received a message that the battery power was low. The contact stated that the vehicle was jumpstarted. The battery was replaced, but the failure persisted. The vehicle was taken to the local dealer on several occasions, but the cause of the failure was not yet determined. The manufacturer was notified of the failure. The failure mileage was 11,000.

On March 15, while driving on a busy road our vehicle STOPPED from catastrophic engine failure without warning which put my family and I instantly in danger and nearly got us killed. Due to the high traffic where it stopped we were scared to stay in the vehicle and also scared to exit it .. so we contacted the police before calling a tow truck. When the police arrived, they parked a car in front and behind us and put their flashers on to make us somewhat more safer... we had the vehicle towed to the local dealership and contacted the actual dealership where we purchased this brand new vehicle with zero miles that was about an hour away and they sent soneone to get the SUV . Once they ran a diagnostic they discovered metal shavings in the oil and said it needed a new engine! What's alarming is that after hearing this we started googling terms like "Denali engine failure" "Cadillac ecalade engine failure" and discovered a huge amount of consumer complaints from other GMC customers on forums with their brand new GMC vehicles with little to no mileage and ALL had the metal shavings in the oil and shockingly needed new engines! FYSA- All complaints are on the 6.2 engines specifically. This is a huge safety issue as these vehicles are stopping in the road without warning. If someone doesn't do something I'm afraid someone is going to get killed. Please look into this and help us. We paid over $100k for a vehicle we no longer can trust. We were not given a police report but I'm sure the information about this incident is available by FPD since they were called and remained on scene with us for nearly an hour waiting on the tow truck. The dealership was great by the way, we do not blame them as we feel they are victims too. This is a GMC problem who are knowingly building and selling unsafe SUVs with the 6.2 defective engine that's literally stopping without warning while driving.

Electric trailer brake control module intermittently disabled trailer electric brakes while towing electric brake equipped trailers. This is the same issue addressed in GM service bulletin N232414840 which addressed a similar issue associated with GM pickup trucks. The loss of trailer brake utilization may create a safety hazard resulting from longer stopping distances. The factory control module was replaced with a redesigned module purchased from GM and the problem went away. I am of the opinion that the factory-provided module is a deficient design which warrants replacement by the vehicle manufacture.

Vehicle shuts off and goes into neutral at highway speeds I am reaching out because it has happened to me three times in a seven month old vehicle and also five family members with Yukon Tahoe, Escalade same issue is very very dangerous please, I beg you take this very seriously and contact me so I could verify to you the other owners that I’ve had the same issue, but have not went far enough to make a complaint. I will prove it to you with other owners, same problem, where the vehicle just shuts off.

The vehicle was crawling to a stop in preparation to park in front of my garage door. When I move my hand across the steering wheel, my hand must have come in contact with the toggle/scroll for the “resume speed” function of the cruise control. The vehicle abruptly began accelerating towards my house. I was able to press the brake pedal to deactivate and stop the vehicle safely. I note that in the past week, perhaps even two, the cruise control has not been used. The vehicle is driven 2-4 trips a day.

Engine ticking at start up and acceleration, shuddering, rough idle, potential lifter issues. This has been going on since i bought the vehicle brand new, just now finding out about potential engine failure.

Driving on freeway, engine shut down and transmission shifted to neutral. Contacted onstar and remote diagnostics showed no issue. Truck would not start. Towed to dealership. After a week could not diagnose problem. Dealer had GM specialist diagnose vehicle who said required new engine. Claimed metal shavings in oil system but did not specify cause. Engine replaced at manufacturer expense. Did not receive reimbursement for rental car as promised. Dissatisfied with vehicle, traded out after owning for only a year.

While driving at highway speed we experienced a bearing failure that let to an engine replacement. The engine was subsequently replaced for galling from the piston arm. No warnings or engine malfunction notices occurred prior to the incident. It is my understanding there is an investigation into this specific problem with the 6.2L GMC engine. We were fortunately able to exit the freeway and immediately stop the vehicle to avoid any further safety risks.

Yukon with 6.2 V8 suffered crankshaft bearing failure. Vehicle had only 9800 miles on it. No warning. Vehicle shifted itself into neutral and engine shut off. Engine replaced under warranty.

Drive shaft fell out of the vehicle while pulling out of a parking lot

Engine failed on highway while my wife was driving with 3 kids aged 5 and under. Had to pull over on shoulder. Called GMC roadside and they said they would be there in 2 hours. Then a police officer came by, told her she was in too dangerous of a spot and that the police would be towing the vehicle in 20 minutes if she didn't move it. Police then towed the car while my wife, on the shoulder of a busy highway, had to frantically move the 3 kids and their car seats into a friends car. Got car towed to GMC and they did a full engine replacement. No warning lights, no signs of malfunction, and car had about 4k miles on it at the time.

Approximately 14’000 miles we were told a rod went through the engine. Our vehicle failed at a high rate of speed leaving myself, wife, and 2 young children to pull off a major highway and call for police to help slow traffic. This happened while driving 70 mph on the highway. The only warning we received was when the car went from “D” drive to “N” neutral on the highway. Fortunately, we had enough time to pull to the side of the road before complete engine failure. GMC road side was not helpful. We were told we would have to find a ride home over an hour away, and when our ride arrived, so did the tow truck. Then, they had to drag the vehicle onto the flatbed because the tow truck company did not have the unlocking device for the wheels. Upon getting it to our house, the tow truck company had to rock our vehicle off the bed! We were not able to tow it where we purchased it. We either had to tow it to the nearest GM dealer or our house. We chose our house because the nearest GM dealer from where we broke down would've been over an hour away from our house. Our second engine failed 2200 miles later while my wife was sitting at a light in a busy intersection. The car again went from “D” to “N,” and it was immovable. The cops had to be called because the tow company couldn’t come fast enough. We were towed out of the intersection, but I waited over 5 hours with several dropped tows for a tow company. That occurred on my birthday. We are now on our third engine, and GMC wouldn’t warranty the engine. Our brand new tires went at 32,000 miles because GMC could not confirm or deny that rocking our vehicle on and off the flatbed three times didn’t affect the alignment. The front two tires inside tread was worn. I was told the tires from the factory are 50+ thousand mile tires. We barely got 32,000 miles. We’ve had multiple issues with electronics, back up camera, and media package. The Lemon Law won’t cover us because our first engine did not fail before 12,000 miles.

The headrest in the 2nd and 3rd rows of the 2023 GMC Yukon are not adjustable or removable, reference page 39 of an owners manual. This is a major problem when installing car seats into the vehicle. Because of the design, the headrest tilt forward and do not allow car seats to properly sit against the back of the seats. This causes a gap between the back of the car seats and the seat back of the car. I have 4 kids and 3 different types of car seats. All of the car seat manuals say that for proper installation the car seats must seat flush with the seat back of the car. Well this cannot happen because of the design of the vehicle. Therefore I cannot properly install car seats of any type into this vehicle. I am not the only consumer with this issue as it is all over the internet as well. I have called GM corporate and they are not willing to address this safety concern as it would require a design change. I have attached pictures of 2 of the seats which have a gap between 2-5 inches depending on the height the car seats are set at.

I’ve had the engine blown and replaced twice. The first time it failed in the middle of an intersection. We could not put it in neutral to move it. We had to call a tow truck. No check engine lights just a noise. The engine had failed bc the bearings couldn’t get oil. The second time it blew I was driving down the interstate and same thing only a noise so I pulled over and the car died. Also had to call a tow truck. It was the same as the first time the engine had blew because of the bearings not getting any oil. So now I’m on my third engine in a 2023, hoping that it doesn’t do it again.

Dealer install illuminated sill plates GM Part No.: 84667517 causing dangerous distracted driving since they do now turn off when the doors are shut and driving as advertised. Dealer double checked installation, but I feel GM installation need to be revised. See product description below from GM website: Product Information Help give your vehicle a customized appearance Water, UV and chemical resistant Designed for a precision fit Protect your door sills from scratches and scrapes Kit includes four hardwired door sill plates for the front and rear doors Features the Denali script Make your GMC shine with stylish soft lighting that creates a more upscale appearance Automatically illuminate when door is opened and turn off when door closes

After driving on an Interstate Highway for approximately 2 hours I exited and brought the vehicle to a complete stop at a stop sign while preparing to turn right onto a busy 2-lane road. I applied moderate gas pedal pressure and the vehicle momentarily accelerated and moved forward but then the engine stalled as the transmission was attempting to shift automatically from 1st to 2nd gear. The vehicle was partially stuck out into the busy road without any power. This created a traffic conflict and near-miss with cars traveling along the 2-lane road that I was attempting to turn onto. I restarted the vehicle and drove it slowly onto the shoulder. The vehicle’s engine repeatedly stalled any time enough gas pedal pressure was applied to cause the transmission to attempt to shift from 1st to 2nd gear. This issue only occurs after the engine and transmission have been running at operating temperature for several minutes. The dealership could not duplicate this issue, but they only drove the vehicle a total of 7 miles over two different occasions. The vehicle was purchased new on June 23, 2023 and had approximately 1,700 miles on it when the issue first occurred. There were no warning lights or messages illuminated prior to the engine stalling. Vehicle is currently at a dealership service department being evaluated.

The contact owns a 2023 GMC Yukon. The contact stated while approaching a stop light at an undisclosed speed, the vehicle stalled and lost motive power. There was no warning light illuminated. The contact shifted the vehicle into park and restart the vehicle. Once the vehicle restarted, the vehicle started operating normally. The vehicle was taken to the dealer but was not repaired. A software update was performed however, the failure reoccurred. The manufacturer was not contacted. The failure mileage was 3,000.

Complete engine failure while driving. Resulting in GM replacing the entire engine after only 15K miles (new vehicle).

Brand new vehicle, at about 5k miles the backup camera went out in April 2023. It is now December of 2023 and I have not had any sort of resolution. I have 3 children ages 2, 4 and 5 and it is very concerning for me and my wife to not have a backup camera especially at night.

On March 10, 2023 I exit Hwy 35 at the City of Cottula Texas, as I took the exit lane and arrived at the stop sign, the vehicle came to a complete stop the engine stop idling and the transmission switch to neutral, this created a safety issue for me and my family because I was unable to restart vehicle and I created traffic congestion at the intersection, I am worried that this can happen again and I might be exposed to other vehicles crashing against my vehicle or even worse if this is to happen in the highway I will not be able to control the proper handling of my vehicle

Bought the truck back in January of 2023. Within 3 weeks of owning it an only 900 miles it spun a thrust bearing. Told me 9 months for a new motor. Offered to rebuild it an try to fix. They tried an fail miserably. During the final road test after rebuild had massive lifter failure. Replace cam ran the truck for about 4-6 months an lost all tolerance on main bearings an thrust bearings again.

Brand new 2023 Yukon with 800 miles, 1 week into ownership, engine died while driving on 4 lane highway with no shoulder. Died, lost power steering and power brakes shortly after trying to maneuver to side of road. Vehicle was towed to dealer and they found a spun rod bearing resulting in catastrophic engine failure and had to have engine replaced.

Blown motor on 2023 Yukon (after owning the SUV exactly 1 month). 3600 miles on it. Picked it up January 9, 2023, motor blown on Feb 9th, 2023. From my dealer: Tech found perform tear down on the engine- remove lower oil pan and discovery metal inside the oil pan. perform inspect on the bottom engine and found rod bearings spun- causing internal premature engine failure. Final ticket write up included: engine appeared to be “starving for oil” cylinders #5 & 6 piston rod bearings seized. Major internal engine failure. I went through the full engine replacement at a local dealer then dealt with GM for 2 months and eventually they did fully replace this vehicle with a new 2023 GMC YUKON. Luckily expedited the build as the first one took 9 months to receive. we took deliver of new vehicle in June of 2023. Can provide the new VIN if necessary. Current 6.2L has about 30k miles on it .

The contact owns a 2023 GMC Yukon. The contact stated that the reflection of the instrument panel lights from the driver’s side window was significantly impairing his vision of the roadway while driving. The dealer was made aware of the failure and confirmed that the vehicle was operating as designed. The vehicle was not repaired. The manufacturer was made aware of the issue. The failure mileage was 133.