2023 Honda Accord Complaint Log

On December 9, 2023, while driving my brand new 2023 Honda Accord Hybrid Touring HPD package on the highway during snowy conditions at less than 50 mph less than 8000 miles on the odometer after my first oil change the automatic emergency braking (AEB) system suddenly and unexpectedly engaged with no obstacle, vehicle, or pedestrian ahead, causing the vehicle to skid uncontrollably and slam into a concrete highway barrier. The car was towed from the scene, and I was hospitalized for injuries sustained in the high-speed impact. The AEB component or system malfunctioned by activating without cause; it was inspected by police at the scene and I contacted Honda’s safety team to conduct an investigation. This unintended braking put my safety at extreme risk by inducing sudden deceleration and loss of control on a slippery highway, which could have endangered following traffic as well. The problem has not been reproduced or confirmed by a Honda dealer or independent service center since the vehicle was not repaired. Police inspected it at the crash scene and issued me a ticket for “driving too fast for conditions” despite my explanation of the sudden braking; no manufacturer inspection of the AEB occurred, though I contacted Honda’s safety team and they attributed it to not following the owner’s guidebook without further review. Prior to driving, all dashboard warning lights illuminated unexpectedly; I turned the vehicle completely off, restarted it, and the lights disappeared with no further symptoms until the AEB engaged abruptly on the highway. This matches ongoing NHTSA investigations into Honda Accord and CR-V vehicles for braking problems, including false AEB activations.

The contact owns a 2023 Honda Accord. The contact stated while driving 55 MPH and attempting to make a complete turn, the steering wheel needed frequent correction. The contact stated that the electric power steering assist failed to operate as needed. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 5,000. The VIN was unavailable.

Accord LX dash says vehicle requires a software update. Car was taken to dealer. Dealer says they hooked car to a computer and says there is no software update available. Dash continues to say vehicle requires software update.

Driving at highway speed (70 MPH) the power assist steering and all of the Honda Sensing suit subsystem totally quit working. The dash had multiple warming lights and dialog box's describing system failures, I continued driving till I could get off of the highway and turned the vehicle off, after about 10 minutes I restarted the vehicle and all systems and steering reset. Drove the vehicle to Lompoc Honda for maintenance diagnostics they found multiple codes but no real cause, the dealership cleared the code per Honda's direction and test drove the vehicle several times. I was told to return if the issue persists.

Was driving around 70 mph all the Honda safety equipment started to fail(cruise, power steering, parking, 7 different warnings) brought to dealer is still there car has been OOS for a week.

March - mpg display rapid fluctuations causing car to use more gas than should. It resolved itself a few weeks after taking it to dealership and them saying it not a problem but I don’t think it should’ve been like that. August 29 - acc stop sensing car in-front me immediately after turning on indicator and sped up resulting in and accident, luckily no one was injured. September 7 - while reversing into a frequently used parking spot the car thought ‘the wall was moving’ it has never done that before. Automatic collision braking activates when vehicle or object is nowhere near the car and almost caused accidents multiple times. I thought this was natural at first but then I heard of others having the same problem.

The Infotainment System linked pixel 6 phone freezes. The icons for selecting navigation or other feature freezes. The car has been taken to the dealership twice. Unfortunately, the issue still persists. To resolve, the phone needs to be disconnected and reconnected multiple times for Android Auto icons to work properly. This can cause issues and risk when driving and need to change navigation icons and directions.

The vehicle has a feature that when transmission is in Park, and certain parameters are met the vehicle engine turns off after 20 minutes. There are no warnings offered. I nearly died when taking a nap in my car on a hot day in my car with a/c running. Then, without warning the vehicle just turned off while I was sleeping. I was woken by a passerby who noticed my overheating body. This is obviously especially dangerous for children. I reached out to Honda and they confirmed this "feature". However, they offered No solution. There should at least be an override on this system for when the weather is severe.

All the lights on my dash came on and the car would not move no faster than 10mph. Took it to the dealership and the mechanic stated that the brake light switch was not properly installed at the factory

I got in a car accident where the front of the car was hit and the car is totaled and the airbags in the front did not deploy. I got injured because my face hit the steering wheel. I submitted a complaint to Honda but they are taking a very long time to have someone go out and investigate the airbags. My insurance needs to take the car away this week

The car's dashboard will flash break and will use its emergency braking system to stop when there isn't anything in the way. Thus, the car stopping short and potentially causing an accident while there isn't a reason to break.

I have reported that software cannot be updated on my car. Since my first report my rear seatbelts no longer need to be fastened with children in the car or the seat belt notification of not being fastened does not work. My air conditioner will stop if my infotainment system needs to be adjusted through my phone, and today in the rain my brakes locked up twice. The latter occurrence was coming down 1000 foot downhill in the rain with a car in front and an 18 wheeler behind me

The Honda Accord LX is equipped with a seven inch audio infotainment screen that does not detect nor capable of having wifi. The car's computer will update through Bluetooth and/or tethering to my phone. After I set up my hondalink and free att wifi(which wifi is on my phone), I went to Honda dealer I bought from and another local technician to speak to them about my phone tethered settings being on no file transfer. At both locations I was told my car does not update through my phone, they looked for a wifi connection in my car, and then asked to see my phone. I thought a recent update had made my engine go to 4rpms without switching gears. I was told where I bought it at that this was not on my cars computer and it did not happen. I have contacted Honda Corp to be told the same that the car does not update through my phone. Hondalink has a locator and engine updates were applied to my car at 8pm on Friday night in my driveway. Bluetooth does not have enough strength to install engine updates.

On 5.20.23, performed required remote system update for 2023 Honda Accord EX (gas) with 3,410 miles on it. HondaLInk app indicated update was requested while car dashboard indicated the update was installed and complete. Immediately thereafter, the Check Engine Light went off (not blinking) and received following message: "Emissions system problem. Power may be reduced. See your dealer.". Habitual problem for Honda. I was forced to trade in a 2019 Accord Hybrid due to emissions problems causing blinking Check Engine Light with car computer NOT retaining error codes - see prior complaint to NHTSA - tracking #11521930.

The car will completely shut off while in drive and while driving. Not the auto shut off feature as that is off at the time the car shuts off. This has happened multiple times and isn't safe. There is no indication as to when it will happen, but it will randomly shut off after a short drive or long drive. Once I turn the car back on there is nothing that displays on the dashboard to indicate what happened or why or any issues the vehicle has. It's as if the car wasn't on and I'm turning it on for the first time. The car was leased in February and has been experiencing these issues since the beginning of the lease.

The car has been showing a system update error and a message to please see the dealer when started from about 1000miles after I purchased it. I contacted Honda Service Center in Irving over a month ago and they mentioned that Honda is aware of this problem and is working on a solution soon. I have since not been contacted and am having to visit back there almost weekly to get a solution to this. These cars are new and almost entirely automatic and this is becoming an area of concern for my safety as well as my families safety. Over time I have also noticed the automatic break system signaling me to break when there is no obstacle ahead or even in the vicinity. Not to mention that the adaptive cruise control causes a hard break while next to cars in the nearby lanes even when they are not merging or coming within my lines.

I have had 2 separate experiences with starting my car and the lights on the dashboard come on. A message comes on with rolling alerts that states the automatic emergency braking, steering assist, lane keeping assist, braking assist, hill hold, adaptive cruise control are all turned off. Additionally regenerative braking was also turned off. I took it to two different Honda dealerships for maintenance. (May 8th, July 20). If you wait 30 mins the alert will disappear. My most recent incidence occurred on Sept 2, I was out grocery shopping and the alerts reappeared while in motion. I was very afraid bc I have never had it come on while in motion. From my second visit July 20th I took it to get looked at and they said that they could not re-create the issue. So both dealerships restored the factory settings. Now this is my third time dealing with this. I took it on July 20th to have them update the system bc it continues to alert when turned off that there is a system update. I had to take the care back twice bc the system update kept alerting. While reading other people's issues I see it is connected to getting the system updated. I have paid a lot of money for this car and it only had 39 miles on it. I see that someone else has had this problem in the past. I travel for work and this is certainly an inconvenience. I want to know how serious is this problem and has other people reported this. See NHTSA ID Number: 11533957 for reference. I will be putting my photos on this report to show how the dashboard lights up. In my first visit they thought it had something to do with the electricity or battery as they explained to me, but the problem keeps happening. For the cost of this vehicle someone needs to find out what the issue is and fast. I do not want to have to abandon this care for my safety.

My car makes a weird sound when it gets to a full stop. The dealerships identified the issue but need help fixing it. I and the dealership have contacted Hoda customer service, but they are not willing to fix the problem. This may be a safety threat. I have 3 technician report backing the same and attaching the last one only. No fix done so far.