2020 Honda Civic Complaint Log

The contact owns a 2020 Honda Civic. The contact stated that occasionally the windows on the vehicle independently rolled down while the vehicle was turned off. The contact also stated that while driving at various speeds, the trunk opened inadvertently without warning. The dealer had been notified twice about the failure. After the first failure, a dealer employee acknowledged the failure; however, the contact was informed that there was no remedy for the defect. After the second failure, a dealer employee informed her that they had never heard of the failure before. The manufacturer was also notified of the failure but offered no assistance. The vehicle had yet to be repaired. The failure mileage was unknown.

(SUN) MOON ROOF SPONTANEOUSLY EXPLODED WITHOUT CONTACT FROM A FOREIGN OBJECT WHILE TRAVELING AT HIGHWAY SPEED. ADDITIONAL DAMAGE CAUSED TO ROOF & TRUNK EXTERIOR PAINT. NO POLICE OR ACCIDENT REPORT WAS FILED. CONTACTED DEALERSHIP FOR WARRANTY CLAIM AND THEY DIRECTED ME TO MY AUTO INSURANCE PROVIDER. *TR

OUR PASSENGER SEAT AIRBAG DOES NOT WORK WHEN I SIT IN THE SEAT. OUR HONDA DEALER HAS SAID THERE COMPUTER DOES NOT SEE A PROBLEM WE DETERMINED THAT I MAY NOT MEET THE WEIGHT ALLOWANCE AS I WEIGH ABOUT 88-90 LBS. WE HAVE COMPLAINED TO THE AMERICAN HONDA MOTOR COMPANY AND WERE TOLD THEY WOULD GET BACK TO US BUT THAT WAS NEARLY A MONTH AGO.. ALL OTHER PEOPLE WHO HAVE SAT IN THE PASSENGER SEAT DID NOT EXPERIENCE THIS PROBLEM AND WE HAVE NOT RECEIVED CLEAR INFORMATION AS TO WHAT THE WEIGHT ALLOWANCE IS FOR THIS CAR. WHEN I SIT IN THE SEAT, THE AIRBAG LIGHT STAYS ON. I AM EXTREMELY CONCERNED ABOUT HONDA'S APPARENT INDIFFERENCE AS WELL AS THE LACK OF SAFETY I FEEL WHEN SITTING IN THAT SEAT. PLEASE LET ME KN OW IF YOU CAN FOLLOW UP ON THIS CONCERN FOR ME. THANK YOU.

I WAS IN A WRECK MAY 2020. I SWERVED TO MISS A DEER AND HIT A CONCRETE COLVERT, THE VEHICLE LAUNCHED AND MY AIRBAGS DIDN'T GO OFF. VEHICLE CAUGHT FIRE, MY MOTOR, TRANSMISSION, AND TIRES CAME OFF. I SUFFERED FROM SPINAL INJURY AND NERVE DAMAGE.

When driving at highway speeds with adaptive cruise control, vehicle will slow down or brake without any object/vehicle ahead. This usually occurs at curves, with no vehicles in current lane. I would then need to immediately step on the acceleration in order to continue highway speeds. This may cause unnecessary stress on the vehicle due to constant issue occurrence. At times, a blinking warning message from the emergency braking system will appear on the dashboard during these conditions. This causes a safety issue because cars in the back will not expect braking/slowing down when there isn't any obstruction from all perspectives. This is dangerous on the highway due to the increased driving speeds of surrounding vehicles. I have not taken it to the dealer due to the vehicle being out of warranty, however it has always had this issue. Vehicle was bought new at dealership.

MY CAR WAS BROKEN INTO WHILE PARKED IN A PUBLIC PARKING LOT. THE 2020 CIVIC HAS A FEATURE WHERE ALL WINDOWS ROLL DOWN IF YOU PUT THE KEY INTO THE DRIVER'S DOOR LOCK AND TURN IT TO THE RIGHT. ACCORDING TO HONDA OF OAKLAND SERVICE CENTER, SOMEONE USED A SCREWDRIVER TO ACTIVATE THIS FEATURE, WHICH IN TURN ROLLED THE WINDOWS DOWN AND THEY WERE ABLE TO ACCESS THE TRUNK LATCH NEAR THE DRIVER'S SEAT AND STEAL ITEMS FROM MY TRUNK. THEY WERE THEN ABLE TO ROLL THE WINDOWS BACK UP USING THE SAME FEATURE (TURNING TO THE LEFT) AND I WAS NOT AWARE THAT THERE WAS A BREAK IN UNTIL LATE THE NEXT DAY WHEN I WENT TO RETRIEVE ITEMS FROM THE TRUNK. A RELATED FEATURE IS THAT THE KEY FOB ALLOWS YOU TO ROLL DOWN ALL WINDOWS SIMULTANEOUSLY BY HOLDING DOWN THE UNLOCK BUTTON. THIS FEATURE IS VERY SENSITIVE AND CAN BE ACTIVATED IN A POCKET OR PURSE. I TESTED OUT THE RANGE OF THE FEATURE AND WAS ABLE TO ROLL MY WINDOWS DOWN REMOTELY FROM OVER 200 FEET AWAY WHILE INSIDE A BUILDING WHEN MY CAR WAS PARKED OUTSIDE ACROSS THE STREET. I TWICE CAME BACK TO MY CAR WITH THE WINDOWS ROLLED DOWN DUE TO THIS FEATURE WITHOUT MY KNOWLEDGE. THESE REMOTE WINDOW FEATURES POSE A SERIOUS SAFETY THREAT FOR CONSUMERS IN URBAN AREAS, ESPECIALLY SINCE THE DOOR FEATURE CAN EVIDENTLY BE ACTIVATED WITH JUST A SCREWDRIVER, AND THE KEY CAN BE ACTIVATED FROM HUNDREDS OF FEET AWAY. NOT ONLY CAN PEOPLE BREAK INTO MY CAR WITHOUT ANY EQUIPMENT, BUT IT IS NOT EVIDENT FROM THE OUTSET THAT A BREAK-IN OCCURRED BECAUSE THE FEATURE ALSO ALLOWS YOU TO ROLL ALL THE WINDOWS BACK UP REMOTELY. THIS MAKES THE MODEL AN EASY TARGET FOR FUTURE THEFT, AND I HAVE ALREADY HAD TO FILE A CLAIM WITH MY INSURANCE TO REPAIR THE MECHANICAL DAMAGE TO THE LOCK/DOOR RESULTING FROM THIS BREAK IN.

THE CRASH MITIGATION ACTIVATED TWICE IN TWO DIFFERENT SITUATIONS ALMOST CAUSING ME TO GET REAR ENDED TWICE. THE FIRST TIME WAS WHEN I WAS GOING THROUGH A ROUNDABOUT, THE CAR IN FRONT OF ME WAS A NORMAL CAR LENGTH AHEAD AS WE BOTH ENTERED THE CIRCLE. THE CAR IN FRONT TURNED LEFT AND I WAS GOING STRAIGHT THROUGH. AT THIS TIME THE CAR WAS OUT OF MY WAY AND IN THE TURN AND SUDDENLY MY CAR SLAMMED ON THE BRAKES ALMOST TO A COMPLETE STOP. THE CAR BEHIND ME ALSO STOPPED ABRUPTLY AND NEARLY REAR ENDED ME. MY LEFT HAND WAS RESTING ON THE WHEEL AND THE SUDDEN STOPPAGE MADE MY FINGERS CRUNCH UP INTO THE STEERING WHEEL FEELING LIKE A "JAMMED" FINGER. THE SECOND TIME THE CRASH MITIGATION ACTIVATED WAS AT 0550 IN THE MORNING ON THE WAY TO WORK. I WAS ENTERING A 4-WAY WITH NO VEHICLES IN FRONT OF ME. I WAS APPROACHING THE INTERSECTION AT AROUND 25 MPH AND MIDWAY THROUGH THE INTERSECTION THE CAR SLAMMED ON IT'S BRAKES ALMOST TO A CLEAR STOP. I DOWN SHIFTED AND WHEN IT RELEASED I PRESSED THE GAS AND ABOUT 2 SECONDS LATER IT ACTIVATED AGAIN. THE VEHICLE BEHIND ME LAID ON HIS HORN IN ANGER THE ENTIRE TIME AS HE ALMOST HIT ME TWICE IN THAT EVENT. THE 4-WAY I WAS APPROACHING HAD NO VEHICLES GOING THROUGH, HOWEVER THE RIGHT SIDE ENTRY HAD A VEHICLE STOPPED AT THE LIGHT AND THAT PARTICULAR SIDE IS ELEVATED AS IT COMES DOWN A SLIGHT HILL. BOTH OF THESE EVENTS WERE TERRIFYING AND NOW I AM AFRAID THAT THIS VEHICLE WILL DO IT AGAIN AT ANY TIME WHEN I AM IN AWARE. I FEEL THIS VEHICLE IN IT'S CURRENT STATE IS UNSAFE AND MY CONFIDENCE IN IT IS VERY LOW. I DRIVE ABOUT 100 MILES EVERY DAY FOR WORK AND AM NERVOUS ABOUT THE CRASH MITIGATION SYSTEM CAUSING ME TO GET REAR ENDED. I AM 43 YEARS OLD AND HAVE NEVER BEEN IN AN ACCIDENT AND NOW I'M FEELING IT IS NOT IF, BUT WHEN. VERY UNSATISFIED WITH THIS PURCHASE NOW AND FEEL OTHERS MUST BE HAVING SAME ISSUES.

OVER 4 WEEKS AGO, 2 WEEKS AFTER LEASING THE 2020 CAR, THE DASHBOARD STARTED TO DISPLAY NUMEROUS ERROR MESSAGES. THE CAR WAS EVALUATED AT THE DEALER, HONDA OF FREEHOLD, NJ, AND I WAS TOLD THAT A CERTAIN MODULE FAILED. SOON THEREAFTER A TIRE WARNING LIGHT ALSO STARTED TO DISPLAY AND ONCE AGAIN THE DEALER TOLD US NOT TO BE CONCERNED AS IT IS LIKELY AS A RESULT OF THE SAME MODULE. NOT TAKING THEIR WORD FOR IT, I BROUGHT THE CAR TO A COSTCO REPAIR SHOP AND A LARGE NAIL WAS DISCOVERED IN THE TIRE. I'VE BEEN IN TOUCH WITH THE DEALER AND HAVE ALSO CALLED MANY TIMES TO THE CORPORATE OFFICES. THE SAME ANSWER WAS GIVEN ' THE PART IS ON BACK ORDER AND 'WE WILL CALL YOU WHEN WE GET IT'. NO ADDITIONAL INFORMATION OR SUGGESTION WAS GIVEN TO US. IN THE MEANTIME, OVER 4 WEEKS LATER, ALTHOUGH THE CAR IS DRIVABLE NONE OF THE SAFETY FEATURES ARE OPERATIONAL AND I AM NOT SURE WHAT WARNING LIGHTS TO TRUST OR IGNORE.

TL* THE CONTACT OWNS A 2020 HONDA CIVIC. WHILE DRIVING APPROXIMATELY 35 MPH AND ATTEMPTING TO ACCELERATE, THE VEHICLE SURGED FORWARD. THE CONTACT STATED THAT THE FAILURE OCCURRED TWICE. THE VEHICLE WAS TAKEN TO ATLANTIC HONDA (1375 SUNRISE HWY, BAY SHORE, NY 11706) WHERE IT WAS DETERMINED THAT THE FAILURE OCCURRED BECAUSE THE CONTACT DID NOT KNOW HOW TO DRIVE A STICKSHIFT VEHICLE. THE DEALER REPAIRED THE VEHICLE BY REPLACING THE CLUTCH PRESSURE PLATE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,500.