2019 Honda CR-V Complaint Log

2019 HONDA CR-V. CONSUMER WRITES IN REGARD TO DEFECTIVE AUTOMATIC EMERGENCY BRAKING (AEB) AND COLLISION MITIGATION BRAKING SYSTEM (CMBS). THE CONSUMER STATED ON THREE SEPARATE OCCASIONS THE VEHICLE MALFUNCTIONED AND RANDOMLY SLAMMED ON BRAKES WITHOUT THE DRIVING DEPRESSING THE BRAKE PEDAL.

The contact owns a 2019 Honda CR-V. The contact stated while driving 40 MPH, there was a loud noise coming from under the hood of the vehicle. There was no warning light illuminated. The contact pulled over safely, and the vehicle lost motive power and stalled. The vehicle was towed to an independent mechanic and the contact was informed that the vehicle was experiencing the failure stated in NHTSA Campaign Number: 21V215000 (Fuel System, Gasoline). The contact was advised to contact the dealer for assistance. The dealer was contacted and stated that the vehicle was not included in NHTSA Campaign Number: 21V215000 (Fuel System, Gasoline). The manufacturer was not contacted. The failure mileage was 170,000.

I bought the CRV new, and it now has 31,000 miles on it and was never in an accident. On three occasions the breaks engaged without warning. There was no car in front of me and no reason for the breaks to engage. The car went into a fast slowdown form 45MPH to about 10 MPH when the breaks disengaged by themselves, and the car returned to normal. When this happened the Orange BREAK banner in the speedometer window, went on. This is obviously a very hazardous defect. If I were Highway driving, someone would have surely ran into me for stopping so suddenly without any provocation. I read somewhere Honda is aware of this and is investigating it. But I worried about using the car as it may happen at any time without warning,

This has happened several times, when cruise control is activated like 1/50 times the car will go into limp mode randomly with the brakes activating at speed. This makes it very difficult to steer and has led to me almost getting hit. I have stopped using cruise control and the problem has not happened since

Vehicle has had phantom braking and accelerations, occurrences of "Christmas tree dashboard" with all system alerts going off - have been intermittent, far between and unsure how to go about presenting to dealership or auto repair due to this - however THIS OCCURRED TODAY AND CAUSED A COLLISION/ ACCIDENT! My looking into the issue online has shown that this is a problem that many others have also had and that NHTSA has opened an investigation into it with honda! AGAIN - MY VEHICLE IS NOW DAMAGED AND I AM INJURED DUE TO THIS SYSTEM MALFUNCTION/ERROR! Today while in slow moving traffic to turn onto interstate, car started having the phantom breaking and jolting forwards out of my control. All of the system failure alerts started going off (I've been able to clear in the past by turning off and turning on car multiple times in a row and on the 5-7th restart they go away) - while slowing moving forward across railroad tracks - the railroad lights and barriers then also started to decend (unexpectedly, as they had just been down shortly before - less than 2 minutes) - I attempted to accelerate forward to clear my vehicle from the tracks and my vehicle jolted forward - despite my own braking, the vehicle's forward collision mitigation also failed and the brakes did not/would not apply hard enough (or as hard as I was applying) in order to prevent collision with vehicle in front of me. I attempted to veer to the left at the last second to avoid any collision - which limited damage to truck in front of me to very minimal, but my car's front right is moderately damaged. ADDITIONALLY - driver airbag deployed despite speed being under 35mph and collision not at a level that warranted airbag deployment - thus ALSO INJURING ME AND CAUSING ADDITIONAL CAR DAMAGE. NEEDS TO BE ADDRESSED IMMEDIATELY DUE TO PERSON INJURIES AND VEHICLE IMPAIRMENT!

2019 Honda CR-V, The Info-Tainment panel for the Radio, A/C, etc, goes dark randomly and returns randomly. There is no pattern, sometimes it works and sometimes it does not. The rear camera is also affected if the car is in reverse. Have had the car about 4 years and started doing this two weeks ago. Thank you.

I have had my cross traffic alert come on at least 5 other times. There was no reason for it to alert. Unfortunately this time it came on while traveling on a 2 lane street going 40mph and jammed my brakes on slowing me down to almost a complete stop. Causing me to lunge forward and hurt my right hand. There was no reason for this to happen. Luckily no one was behind me or I may have been hurt seriously. I am now scared to drive my car. I have made an appointment to take my car in on Monday for repair. I do not want this car anymore and have no confidence in its safety.

Electric power steering fails when parking (dry turning when vehicle is stopped). The electric power steering seems to overheat, once moving power steering resumes. This has happened multiple times prior to this report.

My friend reached under the driver seat and felt a bolt under it. Turns out, it was one of the 4 bolts that holds the seats frame to the car. This was the right front bolt and it completely fell out! I checked the other 3 bolts still in, but the left front was also significantly loose! I had to get an Allen wrench and bolt them back in and tighten them! The passenger seat bolts were still in but also very loose! This is dangerous if I was in an accident my front seat bolts weren't tight and one was completely out, only holding the seat in 3 of 4 places!

I was driving at highway speed on a highway, no other vehicles in front of the car when the automatic emergency braking system suddenly engaged, slamming on the brakes. There was no indication or dash lighting indicating that I should brake, and there were no objects in the road. The vehicle has not yet been inspected and the dealership has informed me that there is no recall for the braking system. Had there been a car directly behind me this would resulted in a collision.

While driving 45 miles an hour my car braked on its own. Luckily there was no vehicle behind me, in front of me or pulling in from a side road. I was thrown forward and everything on my passenger seat was thrown on the floorboard (purse,etc.). I am taking it to the local dealership, where I purchased it in the morning.

See attached document for complaint

Our 2019 Honda CRV has a sticking steering problem. We have to constantly adjust to the left or right to keep the car driving straight. We’ve had the electric steering gearbox motor replaced and it’s doing it again. The car only has 16000 miles on it. It has to go back for repair, It should be part of the recall. I’m afraid to drive it.

The contact owns a 2019 Honda CR-V. The contact stated that while driving at an undisclosed speed, the vehicle hesitated while accelerating and then stalled. The check engine warning light was illuminated. The vehicle was taken to the dealer; however, the vehicle was not yet diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 125,000.

I feel it's like sticky steering, I can also hear grinding sound when turn the steering wheel.

When driving, the Steering feels like it “sticks” in one position. The problem has been ongoing for about a year and has gotten worse. My vehicle now has 28,294 miles on it but is out of warranty due to time. I had it to the dealership today and was told the part to fix it is the steering rack and is already on back order and cannot predict when it can be repaired at a cost of 3500.00-4000.00. I was told by the service department tech that it is safe to drive, but I don’t think it is as it creates more effort to steer.

On December 30, 2022 I was driving my vehicle between the speed of 40-45 MPH through an intersection on a overcast day mid afternoon around 11:30 AM there were no vehicles in front, behind, or either side of me. I was the only vehicle in the intersection. All of a sudden the car did an automatic hard brake. So hard I was lifted off my seat and my head almost hit the steering wheel. The mid of my back from the force back into to my seat has hurt me for a few days after the incident. Luckily there was no one behind me or I'm sure I would have been rear ended due to the hard sudden stop for no reason at all. A few days later after the holidays on January 4, 2023 I called my local Honda Service Department told them about the incident and asked if they needed to inspect my vehicle or anything they could do to fix the system. I was told there is nothing they can do at this time Honda Corporation as a whole has not done any kind of update to the programing or summited any kind of service requirement to correct. He advised for me to turn the function off every time I turn on my vehicle. At this time Honda or no one else has inspected the vehicle and I have continued to turn the function off so it has not reoccurred at this time and I sure hope to never experience it again. There were no warning lamps or messages the day of the incident. Since I have owed the vehicle on multiple occasions I have gotten a "Brake" message pop up on the dash when nothing is in front of me but never has the vehicle did an auto brake like it did on December 30th.

All my car systems started to flash warning failure lights including brakes, steering, transmission and all the safety features. My car would start but I couldn't move it out of park and all the warning lights for every system on the car blinked failure. The wire harness that connects to the rearview mirror caused my entire car to shut down and become inoperable. I had to have it towed and it cost me $1552.53 in repairs. I did some research and other people are having the same issue. Critical systems like brakes shouldn’t be connected to things like mirrors. This is a critical safety concern. This issue should have a recall. The 2019 models having a bit of wire that hangs down is clearly a design / engineering flaw. I shouldn’t have to pay to repair this. I would like to know what Honda’s plan is to fix this issue. I have found reports of others having the same issue. My hanging my handicap plate card on the rear view mirror shouldn’t short out the entire car. Legally that is where we are suppose to hang it. People with disabilities have lower incomes and shouldn’t be penalized for Honda design errors. I would like my money refunded. I think Honda should warn customers of this flaw. I also think Honda needs to fix this on all existing and future models. I was lucky this didn't happen while I was driving on the highway to my destination.

The contact owns a 2019 Honda CR-V. The contact stated that while idled, the heater and defogger system failed to operate above 40 degrees. No warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that due to the engine size, the heating system performed as designed. The contact was concerned that due to inclement weather, the failure could cause a safety risk to his health. The manufacturer was not notified of the failure. The failure mileage was approximately 36,000.

2019 CRV 18k mileage stalled without warning while making a right turn onto a heavily travelled two-lane road with a 50 mph speed limit blocking all southbound traffic at the crest of a steep hill. Car would not restart or jump-start. Battery was fine and car started 5 minutes beforehand. No warning lights rough idling, etc. Just dead-stopped. It was towed to a Honda Service Center and problem was diagnosed as a defective fuel pump relay.

Brightness control of the center console infotainment unit will randomly cycle through it’s settings; day, night, and off. Problem has occurred multiple times since I purchased vehicle in early 2021. Typically happens during the day with full sunshine, but has happened three days in row now with rainy/cloudy weather. Have shown video of problem occurring to a Honda dealer service tech and after inspecting, was told they could not reproduce problem.

The contact owns a 2019 Honda CR-V. The contact stated that while the vehicle was parked overnight, she noticed that the four windows were rolled down and the sunroof was opened in the morning. There was no warning light illuminated. The contact stated that the failure occurred on a second occasion. The vehicle was taken to the dealer and the contact was informed that the failure was due to the key fob being pressed unintendedly. The contact stated that the failure occurred a third time while the vehicle was parked overnight in a friend's garage. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 40,000.

The car has applied the brakes with no vehicle in front of it at least twice now. Front collision sensor keeps malfunctioning Has been re-calibrated by the dealership two times in the last week vehicle has never been in any collisions or accidents. Only has 32,049 miles (Road departure management system Problem) displayed on dash first time before the first dealership recalibration then (Front radar obstruction) second trip to dealership also re-calibrated next day same alert vehicle is clean weather is nice going back to dealership for the third time

Cracked windshield with no impact damage. Happened while car was parked in a carport overnight (12/2/2022). Stress crack is about 8" inches in length originating from drivers side A-pillar under mounding. Vehicle us still under manufacturers 3 yr/36k mile new car warranty. As the windshield is an integral part of the SRS system, we consider this a safety defect.

My steering wheel sticks when driving on the highway and turning on and off the ramp. It also sticks when driving on main roads. Car only has roughly 45,000 miles.

The indirect TPMS system on my 2019 Honda CRV is a safety hazard. The TPMS alert light stays on all the time, even when all tires are properly inflated, when all tires are the manufacturers recommended size, and all tires have adequate tread to meet all safety regulations. The dealer acknowledges the system is poorly designed and was probably implemented because it is cheaper to manufacture than a direct TPMS system. The dealers have no remedy, therefore, Honda should be forced to recall the vehicles and make necessary changes to create an effective TPMS system.

Infotainment System Will randomly glitch. No touching or pressing of buttons beforehand. And no access to do anything while glitching. Infotainment System Will spontaneously beep like you are pressing buttons, go from light to dark at different speeds. Very distracting while driving. Especially when nothing can be done to fix. Once car is turned off and restarted it does seem to “most of the time” make it go away for a bit. Nor rhyme or reason as to when it will happen. Hot or cold, AC or heat etc.

While driving on highway MPH 65-75 vehicle will show break sign and give sound warning and auto break with no car in front that would indicate a need for such an event. This has happened more than a few times and each time the vehicle slows quickly enough to jerk your head forward and scare the crap out of not only myself but my children. This even happens when the cruise control is on and set.

An unexpected braking while traveling through a clear intersection with no obstacles at 30 mph. It was a It was an activation of the collision mitigation braking system. This could have resulted in a rear end collision.

While driving my Honda CR-V the braking, steering and GPS started to fail. I noticed the wire from the windshield to the rear-view mirror was hanging lose. the car was almost impossible to stop. Buckeye Honda replaced the wire for $1028.97 I recently became aware that Honda has recalled a number of other models with the same problem. Should the CR-V also be recalled? I am aware of other owners having same problem. This is very dangerous since the brake and steering fail at the same time. I have the work order and receipt from Buckeye Honda however my printer copier is not working.

The contact owns a 2019 Honda CR-V. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. Several unknown warning lights were illuminated. The vehicle was towed to the dealer, who replaced the high and low fuel pumps. The manufacturer was not made aware of the failure. The failure mileage was approximately 76,702.

Replaced high and low fuel pumps

Last night as we were driving home our headlights went off for a few seconds and came back on. This is the second time this has happened. Concerning that they may go off and not come back on. This happened in the Auto setting, which we pretty much leave it set there 98 percent of the time. I

I was proceeding straight ahead on a busy city street, crossing a set of railroad tracks, when my car suddenly engaged the brakes without me pressing the brake pedal. Fortunately, the car behind me was not following closely enough to result in an accident. Fortunately, there was not a train approach an intersection with this occurred. There was no warning just suddenly the automatic brakes were completely engaged, bringing my car to a complete stop on the railroad tracks. While the brakes are engaged, the automatic brake engagement, light and audible alert sounded, but there was no advance warning. This automatic brake engagement failure is an incredible safety risk that needs to be amended by the vehicle manufacturer immediately.

I had just switched lanes to make a right-hand turn onto another street. I was going to brake anyway because I needed to slow down to make the turn, but as I lifted my foot off the gas pedal, the car started beeping and began braking itself. By the time my foot reached the brake pedal, it was already depressed. This wasn’t a huge problem since I was in the process of slowing down anyway, but it still shouldn’t have happened. There were no cars or other obstructions in front of me (either in the lane I had just left or the one I had just gotten into) nor were there any cars or obstructions to either side of me or in the upcoming intersection. We had this same problem a couple months ago where the car braked in the middle of an intersection when there was no car ahead of me. I reported that incident to NHTSA when it happened, and we subsequently took the CRV to our Honda dealership. They said the sensors/camera probably needed to be realigned and charged us to do so. Obviously that didn’t solve the problem since this happened again.

The steering wheel began slipping (without moving the wheels), especially when turning the wheel all the way to one side or another to make a turn starting in November 2022. Kept getting worse, although it was intermittent; it started trying to move the steering wheel the opposite direction when turning or while driving down the road. Dealer was unable to duplicate it a month after it started, although they recommended the replacement of the gear box (electric p/s rack). Four local mechanics checked it and three confirmed the gear box (electric p/s rack) was most likely faulty, due to the driver assist sensor issue that had been occurring in 2017 and 2018 models. The recall information for both years matched the symptoms and it kept getting worse to the point that the steering wheel intermittently slipped up to 90 degrees while holding it to make a turn. Finally had to have the electric p/s rack replaced at my cost, as the dealer wouldn't cover it. Vehicle now steering normally.

While driving the vehicle over afternoon, the vehicle flashed "BRAKE" on the console and then almost immediately slammed on the brakes without any need to. There were no cars in front of me. The metal plate that was on the road due to road maintenance appeared to have set it off. This was not the first time the car's automatic emergency braking system would warn me of nothing. Unfortunately still, it slammed on the brakes this time and could have caused an accident should there of been anyone behind me.

ON November -1 - 2022 I was driving my car on about 15 MPH when the VEhicle BRAKES APPLIES ON THERE OWN LIKE EMERGENCY BRAKES APPLIED VERY HARD THERE WAS NO CARS ON THE FRONT OFF ME. NEXT DAY I SEND MY CAR TO THE HONDA DEALER SERVICE AND I EXPLAIN FOR THEM WHAT HAPPENS WITH THE CAR AFTER 3 DAYS THEY KEEP MY CAR IN THE SERVICE THEY TOLD ME THAT . THERES IS NOTHING WRONG WITH THE CAR YOU NEED TO MOVE THE EZPASS AND DASH CAMERA AWAY FROM THE WINDSHIELD TO STOP POSSIBLE INTERFERENCE .

2019 HONDA CR-V. CONSUMER WRITES SEEKING REIMBURSEMENT FOR REPAIRS MADE TO VEHICLE.

Phantom braking without warning - including at high speeds! Often accompanied by 'Christmas tree dashboard' with all system failure/ warnings going off.

The display audio screen dims and brightens by itself and starts changing screens, channels, and beeping obsessively. This is very distractive to the driver and pushing buttons on the screen to try and make it stop does nothing and could very easily cause a wreck from the distraction of the unit beeping, changing channels, randomly calling people and flipping screens. Honda acknowledges this issue in Service Bulletin 19-066 which I don't think owners should have to pay to have fixed and should be a recall.

The contact owns a 2019 Honda CR-V. The contact stated while driving 65 MPH, the vehicle made a sudden stop without warning. The vehicle was taken to the dealer and the dealer adjusted the camera and the ACC/CMBS system was updated. The contact also stated while driving 40 MPH, he noticed the instrument panel light was not illuminated. The contact was able to drive to his destination. The contact turned off and restarted the vehicle and the instrument panel lights illuminated as designed. The vehicle was taken to the dealer and the contact was unsure of the repair performed on the vehicle. The manufacturer was not contacted. The failure mileage was 15,000.

driving on the freeway home from work, in the middle lane, heard a loud bang then thudding and pulled over and my tire was almost flat with big hole in the sidewall blew out. after replacing with spare tire, saw 2 other smaller holes / slits where the sidewall blew out. called bridgestone manufactuer and they said this make model had a recall but not size did not have a recall or defect reported and there were not any replacement offerings.

Sunroof shattered while driving on highway. Nothing hit it. It just shattered

My car recently applied its breaks automatically for no reason as I drove through an intersection with a traffic light. Fortunately nobody was behind me at the time or it probably would have resulted in a collision. We contacted the Honda dealer through which we bought the car, and they said that this is known issue without a fix. I have owned the vehicle for a year and this is the first time that it has applied the breaks automatically, although I have had about 3-4 other incidents where the brake warning light on the dashboard and beeping noise that typically warns you that you are about to hit a vehicle in front of you has falsely gone off. Each time this has happened, as well as the time the car falsely applied the automatic breaks, I have been passing through a green light at an intersection.

My vehicle activates the automatic braking system when there is no car or other object in front of me. This has happened several times since I have owned the car. The most recent times it malfunctioned were (1) when I was approaching a train track and (2) when I was approaching a large metal plate on the road covering up a hole in the road. It gives no warning and slams on the brakes. This is very dangerous as I am afraid of being rear-ended. I consulted my service representative at the Wolfchase Honda dealership and was told that "the system is functioning as intended". I do not believe that. There is clearly something wrong with the sensor. He claimed that the sensor was just very sensitive and there was no way to adjust it. A different representative at the same dealership claimed to have never heard of this happening. I also do not believe that. This needs to be the subject of a recall.

The contact owns a 2019 Honda CR-V. The contact stated while driving 50 MPH, the Forward Collision Avoidance system inadvertently activated and abruptly stopped vehicle due to a metal plate being on the roadway. The dealer was contacted but offered no assistance, insisting that the failure was a factory defect failure. The contact sated that the failure recurred. The vehicle was not diagnosed or repaired. The manufacturer was not contacted or notified of the failure. The failure mileage was 39,000.

Unexplained auto braking. 1st incident Summer 2021. Was approaching intersection with a stop sign with no vehicles behind or in front of my CRV. There was 2 construction metal poles on each side of the intersection. As I approached the cars brake warning light on dash flashed. I tapped brakes to slow down released the brakes and the light returned and car suddenly braked hard before I got to stop sign. Was only going about 15 mph but braking was hard enough to throw me forward in the seat and was caught by the seatbelt. There was nothing in front of the vehicle. Happened again 2 days ago Sept. 2022. Driving on highway at daytime no vehicles in front or rear of my CRV. Brake light started flashing to hit brakes. I applied brakes, but there was nothing in front of me. Because I continued braking the auto brake did not engage this time. Talked to local Hinda dealer was told they have not heard of any issues. If it happened again they recommended getting car inspected. Also have had intermittent issues with radio display suddenly starting to dim and change brightness on its own going from black to bright repeatedly with audible beeping. Was driving car everytime this happened. Happened multiple times over last 2 yrs. Only way to stop it is to stop vehicle, turn it off and then restart it.

inadvertant activation of emergency braking system at highway speed

I was going through an intersection. There were no cars, people, animals, or other objects immediately in front of me. Suddenly, the automatic braking system warning light came on, the alarm sounded, and the car braked out of nowhere. There was a car following closely behind me, but thankfully it did not hit me. After the car braked on its own, I was able to keep going, and made it home a minute later. We have had the automatic braking work properly in the past, but this is the first time it has braked when there hasn’t been any reason to. It was terrifying to have it happen, and I’m thankful that it happened at low speeds and didn’t cause a collision.