2023 Honda CR-V Complaint Log

On January 10, 2024, took the car in to Coral Springs Auto Mall, Coral Springs, Florida, for oil change. When driving home noticed the wheel was sticking. Drove the car till January 17th, gave it a week, and it got worse. Took it back to the shop, at which time they said the battery needed replacement but that the steering wheel needed a bracket, which had to be ordered. The said they would let us know when part would be in, maybe in a week. A week later we called and was told part could take as long as 6 months to a year. We requested a loaner but they had none available until January 31st. Have been driving that loaner till today as the called today to say part was in. Today is April 24th, so we have been with the loaner for 84 days, almost three months. The car was a Honda CRV Hybrid. The loaner is a Honda Pilot and not Hybrid. The cost of gas over that period of time was ridiculously higher because it was not a Hybrid. It was too large, but it was the only loaner they had so I was forced to drive it and pay the cost. Also, am paying $458.88 per month to finance my Hybrid CRV, when I can’t even drive the car I’m paying for. Believe I should receive some kind of compensation regarding the months I paid for my car and did not have it, as well as compensation for the difference in the cost of the gas.

When driving at 70-75 mph with adaptive cruise set, the steering wheel feels like it locks and won’t turn But when you add force, it breaks loose. This is not lane keeping assist, it is something different. It is getting worse but the Honda Dealership says they can’t replicate it. It appears to be getting worse over time and I’m afraid it could cause an accident by completely locking up the steering wheel.

My cars steering wheels starts to “stick” the further I drive. I notice when I’m driving on the interstate if my car starts to veer the steering wheel doesn’t easily turn. I have to yank the wheel in order to veer the car back on the road. I notice it started happening around November 2023 and it occurs most frequently the farther I drive.

Hood shakes when driving at highway speed.

While driving above 40 mph the steering has a sticky feeling and doesn’t return to center position while turning. Steering has a grabbing feeling while turning and stick in that position until forcing the steering wheel to correct itself

Regularly receive loud alarms and errors when putting the vehicle in reverse that the Lane Departure Warning system has failed and to see dealership. Error will last for around 10-20 seconds and then disappear. One dealership tried to apply a TSB directly associated with this issue which failed to fix anything. Dealerships have no idea what is causing the issue and are unable to fix the issue. The contacts wife took the vehicle to the dealership on 4/19 and left the vehicle for a week. The dealership is unable to determine what is wrong with vehicle.

I feel the steering wheel sticky after the car start moving about a short distance like a mile. It happens at all speeds. I started noticing the problem about 3 or 4 months after I bought the car. The problem occasionally went away but happens most of the time. The steering wheel doesn't move smoothly when I try to make minor adjustment. On 4-17-2024 I was making a right turn into a parking space. I was moving at very low speed. Just before the car stopped I felt I hit something. I thought my right rear wheel hit the curb. I got out and looked around there was no curb. I think it came from the steering mechanism. There was no warning alarm or light.

While driving Down the road and having to turn the steering puts up resistance, giving the feeling of the steering being sticky. Dealer has a knowledge the issue and ordered the part, downing my vehicle not safe to drive and had given me no ETA when it will be repaired. No warning lights.

I purchased a brand new 2023 Honda CR-V last year which currently barely has 14,000 miles on it. I took my vehicle in for routine oil change and also because my steering was "sticky" or at times would jerk your hand off the steering wheel or if you are not holding the steering wheel tight enough when it jerks it will pull the car into another lane. The service department called and told me that it was a tire issue not covered by warranty and that I needed to pay them to balance and remount my tires. When I gave push back that if it was a tire issue then it would occur constantly. They had someone drive it again and then called me back and told me my rack and pinion/steering was going out and that the part was on back order with an unknown ETA. They were going to let me drive my vehicle off the lot until I told them that I didn't feel safe doing so because the problem was worsening. Today almost 3 weeks later I still do not have my vehicle repaired and was told that the part may not be available until September 2024.

Hood shakes at highway speed

When I'm driving at highway speeds, and have been in a lane for some time, if the lane starts to arc to the right or left, I find that I have to exert some force to get the car to follow the lane. In other words, the steering wheel seems to be stuck to keep the car going in a particular direction, and requires me to "un-stick-it" to stay in my lane. this issue also occurs when I'm managing a highway overpass, wherein, if I have to change the arc of the turn tighter or looser to stay in my lane, I'll have to exert some force to un-stick the steering wheel. I can't remember when I haven't had this problem with the car, since I typically don't drive highways that often - most of my driving is on city streets, however, I believe I started noticing this problem since the Fall of 2023. I'll drive to check on a project I have in Arlington, TX or to an office building I manage in Farmers Brach, TX from my home in Plano, TX about one or twice a month, and that's when I'll notice it. The most recent time I noticed it was this past Sunday [XXX] as I drove from my home in Plano to Farmers Branch (approx 15 miles one way). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Steering sticks when turning the wheel causing it to jerk and cause resistance.

Sticky steering. When trying to make minor steering adjustments steering wheel will not move so you need to apply more force until you break the steering free but you have applied so much force you then over correct. Does not happen all the time.

Steering is sticking when driving at highway speeds. Takes extra effort to move the wheel when trying to make small steering corrections. This causes the vehicle to become unstable at high speeds .

Sticky steering when driving at Hwy/Freeway speeds causing a jerking movement when correcting - feels like steering wheel does not move smoothly and could potentially get “stuck”.

My vehicle component or system that I believed malfunctioned was the steering wheel. My vehicle steering wheel feels at times like it got lock while driving on the highway and off the highway. My vehicle is available for inspection at any time upon request. Due to this problem with my vehicle I panic for a couple of seconds, took my eyes off the road, without keeping a safe distance with other drivers. The problem has not been confirmed by a dealer or independent service center. I have taken my vehicle for regular services and have reported this problem to my dealer. But nothing has been found wrong with my vehicle as of today. My vehicle has not been inspected by the police, insurance representative or others since my dealership has not found anything wrong with it. No warning lamps, messages or other symptoms of the problem prior to the problems. I have taken my vehicle for other concerts as well that have been corrected but this with my steering wheel.

While driving, the steering wheel either jerks or becomes sticky in the left or right position in an unsafe manner. This has become an everyday occurrence for this vehicle.

Brakes have excessive squeel noise when applied. Taken to dealer(S) multiple occassions, Discovered that rear brakes/calipers had "excessive amounts of molykote under all pad shims. Pad shim coating was flaking off in large chunks. Abnormal discoloration in rotors found. " Noise continues, rotors damaged , Honda refuses warranty repair as " brakes are a normal wear item" . Issue was reported immeditely on vehicle delivery, has been taken to 2 different dealers,

While driving on a two lane road with no other vehicles and no objects on the road, the "Brake" warning light came on. Thankfully, the Collision Avoidance system didn't come on this time but if the warning had activated the Collision Avoidance in traffic, a rear end crash could have happened.

My steering is sticky. The steering wheel does not smoothly turn when I try to turn it.

When steering to the left, at moderate to high speed, the steering (steering wheel) sticks to the left such that the driver must intentionally "un-steer" the vehicle. Started around 3k miles and has become gradually worse until now at 12k miles. Last incident caused me to cross double-yellow line and could easily have caused a head-on collision (by sheer luck it did not). Took CR-V to Weir Canyon Honda and they did something (?) and I could not reproduce. A week later it's doing it again. I see NHTSA investigation EA23003 estimating 500,000+ vehicles affected. Why is this not a recall yet?

See attached document for complaint

STICKY STEERING AND GETTING HARDER TO MANAGE

The steering on this car is sticky. This problem started in December of 2023. At that point the car had 8000 miles and it was diagnosed at the dealer. At that time they ordered a steering rack. We returned to the dealer on 1/25/24 and were given 4/4/24 as an estimated time for the part. At that time, the dealer was unable to replicate the sticky steering. On 4/1/24, the estimated time for getting the new part was extended out to 9/6/24. The intermittent problem with the steering is annoying at best and possibly dangerous at worse. We are concerned for our safety and believe that the timeframe for repair/part replacement is grossly inadequate. The dealer was unwilling to provide us with a loaner car until this can be resolved.

When approaching highway speeds, the steering gearbox is binding and sticking so that I have to constantly correct the direction of the CRV. This is a very unsafe condition as the vehicle will not reasonably maintain a straight line. I reported the problem to the dealer, Underriner Honda, Billings, Montana, on Tuesday, [XXX], and they have ordered a replacement gearbox, now "back-ordered" from Honda. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2023 Honda CR-V. The contact stated while making a turn, the steering wheel felt stiff. There was no warning light illuminated. The vehicle was taken to a dealer where it was diagnosed that the electronic power steering and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 20,385.

The contact owns a 2023 Honda CR-V. The contact stated while driving at high speed, the steering wheel began to stick. The contact stated that the Lane Departure warning light was illuminated on three separate occasions. The vehicle was taken to the local dealer, where it was diagnosed and determined that the power steering rack needed to be replaced. The dealer informed the contact that the parts were on backorder. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 6,000. The VIN was not available.

Sticky steering on highways. On curves on highways, steering wheel hesitates/ clicks upon return to straight position

Lane departure system malfunctioning. Lane departure warning comes on when driving in center of lane with both lane detection indicators green.

The steering rack per Honda has to be replaced due to a manufacturing defect. When driving on highway, the steering sticks in place causing the driver to have to use force to get it unstuck. Very dangerous.

The Object Approaching Warning alarm came on at two times when stopped at an intersection stop light. The first time was when an oncoming vehicle was approaching in the center of the intersection. The second time this occurred was when my vehicle was stopped for a stoplight with all surrounding cars stopped and not moving. If the collision mitigation system was working and the system activated when driving, it is my understanding that the vehicle should emergency brake causing a possible collision by a following vehicle. Took the vehicle to a dealer who stated that that they could not duplicate the problem and that they would no longer work on the vehicle for ANY repeat issues that they were not able to duplicate or confirm in the past creating further safety issues for myself and other drivers.

In March of 2024 the steering wheel of 2023 Hybrid CRV that we purchased less than 1 year ago started getting hard to straighten back out after we turned. My husband kept saying it felt sticky. The problem continued to get worse to the point of it getting completely stuck one day when I was following a curve on the freeway and had to yank the steering wheel to get the car to straighten out. When I took the car into the shop at Right Honda in Scottsdale the first time on [XXX] and gave them every detail they said they couldn't duplicate the problem and that I should just come pick it up and keep driving it. I should them articles from the NHTSA about this issue and the safety concern with it and the fact that I am driving our [XXX] in this car. They said don't worry about it let us know if it continues. I pulled out of the driveway and turned and the steering wheel immediately stuck in the turning position and I had to over correct. I was infuriated and contacted the GM of the dealership when I returned home. He told me the same thing that the problem couldn't be duplicated and I should just keep driving it. After 2 more days of worrying and struggling with this car I almost hit someone on a bike coming off a curve and not being able to correct the car in time with our son in the car. At that point I was done and sent the GM a message saying I would be dropping the car off and we needed a loaner because this car is unsafe. Our brand new car has been sitting in the garage since then. We are told the part to fix the car will not be in until the end of September at the earliest. This is unacceptable and are requesting the full sticker price of the car be returned as well as the payments for the months we were unable to drive the car. We opened a case with American Honda, but it seems to be getting nowhere and it typically takes me 4 or 5 calls to get anyone to call me back which is unacceptable. This is a huge safety concern and no one is helping. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I own a 2023 Honda CR-V EX-L AWD and I'm experiencing a concerning issue with the steering system. The steering wheel feels "sticky" and lacks the smooth operation expected. While driving, this stickiness becomes pronounced, requiring excessive pressure and torque to maneuver the wheel properly. This has led to instances of oversteering, posing a significant risk of accidents or mishaps. Despite replicating the issue at the dealership, they've dismissed it as "NO CONCERN." However, I'm aware of numerous complaints to the NHTSA regarding this same issue. I urge the NHTSA to investigate this matter thoroughly and compel Honda to replace the EPS steering rack in affected vehicles promptly to prevent potentially severe accidents.

Drivers side mirror shakes. Dealer indicates common problem. Would not fix

March 2024 - Brought vehicle to local Honda dealership, car is diagnosed with a power steering column issue that is affecting tons of Honda models 2022-2024 across the U.S. This issue was not a recall at the time. Estimated 6 months for the part to come in, I open a case with Honda corporate. Since, dealer has refused to do the work on my car, despite it being under warranty. Dealer refuses to communicate with me. This issue has now been made a recall and Honda has confirmed my VIN is affected (worm wheel). New Honda dealership is not taking appointments to provide recall services, they will "call us when parts come in" and are not taking any information about the customer, so how can they call? Said it could be months before the part comes in. I have not been provided a loaner or any productive assistance. This is a 2023 CRV with less than 30k miles and I cannot drive it safely.

The steering of My 2023 Crv has recently been stiff when in the center and turning slight left or right. Just today, we nearly hit something because the steering was stuck when turning left. I had to pull it back to the center. The car is dangerous to drive considering that i was with my family. My Crv has been to the dealership numerous times because of issues with the steering, but this is the first time i have experienced having the steering stuck when turning.

The steering gets stuck while at high speed on the highway (with lane assist off). The danger happens when you have to turn harder then it appears the break free and you can move to far over in the lane. Call it sticking steering wheel or maybe the electronic steering system is locking, not sure. Bringing it to the dealer but their first comment was there are no issues. This is like a workout to drive or added stress because it does not smoothly turn back and forth.

The contact owns a 2023 Honda CR-V. The contact stated that while driving at an undisclosed speed, the vehicle frequently veered to the left independently, after which the contact became aware that the electronic power steering was not functioning properly. The power steering warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the steering rack and pinion. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 12,000.

The contact owns a 2023 Honda CR-V. The contact stated while driving at an undisclosed speed, the steering wheel failed to function as intended. The contact stated that the steering wheel seemed to be sticking, making it difficult to steer the vehicle. The vehicle was taken to the dealer where it was diagnosed with a failed EPS gearbox. The contact was advised that the EPS gearbox needed to be replaced. The vehicle was not repaired. The contact was informed that parts were on backorder. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 5,000.

We are experiencing stiff & jerky steering on our 2023 Honda CRV with current mileage of 9,600. Vehicle is available for inspection. We are concerned that if steering wheel were to lockup, we might not be able to avoid a collision. This would put us & others in danger. At the dealership on April 9, 2024 the problem was confirmed to be in the power steering. They told us a replacement part has been ordered, but it is on back order & they are unsure how long it will take to receive it. They assured us the vehicle is safe to drive. The vehicle has not been inspected by anyone else. There is no warning lamp or message alerting us to the problem.

The steering wheel seems to be sticking causing jerking feeling. When I adjust the wheel going down highway to stay in lane it feels like the steering wheel is jumping over a spoke. It is not right and feels unsafe. There was no accident. Started shortly after purchase in June 2023.

My 23 Crv is having problems with the steering, it has only 6 thousand miles on it. There is a creaking sound in the steering when turning left, it took me several times to deal with the dealership before they handled it, now, i am experiencing stiff steering when driving. When driving and the steering is on the center and if i try to move it right or left, there is a spot that feels rough or stiff.

When driving on the highway during moderately long trips have experienced the steering sticking and have to overcompensate to turn the wheel. As a result I am constantly fighting with the wheel to keep straight on the highway. We initially thought this was possibly the lane assist but we shut off the lane assist and the sticky steering still continued. Driving the car long distances is exhausting as you are constantly fighting against the sticky steering to keep within your lane of traffic. Both my husband and i drove on the highway and experienced the same situation.....Brought to dealership today [XXX] to be fixed as I saw info online that this is a known concern but because they couldn't replicate it, they won't fix the issue....it sometimes takes a while driving on highway for this situation to show....and if the dealer doesn't allow the time for a long drive they won't be able to replicate it. Bought the crv new summer 2023...first noticed the pull heading north on [XXX] to nh in aug...experienced on trip to west mass on mass pike in sept....experienced again on trip to vt in nov....then again on trip to CT in March. These were long trips where issue VERY noticeable because exhausted at the end managing the steering. Thought steering was just stiff (new to hondas) so didn't reach out to dealer before now..trip to CT was hard so looked online to see if there were issues and saw latest complaints....so made appt with dealer.... INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The steering becomes sticky when driving. It can't be adjusted smoothly, but can only be done using extra effort. The steering wheel turns a larger degree than expected. Instead of turning at arbitrary angle, it skips from one to another but not any between. It causes overcorrection and makes it very difficult to drive straight.

While driving, mostly but not exclusively at higher speeds (freeway, interstate, etc.) the steering wheel feels sticky. Usually occurs while gradually turning, the steering wheel will stick in place, and require force to correct and straighten the wheel back to center position. It was occasional at first but now happens almost everytime I drive the vehicle.

When driving on the highway, the steering is sticky. There seems to be some slight resistence in the steering wheel. When I steer through the resistence, the vehicle tends to overreact and I have to steer back in the other direction. The steering of the vehicle lacks the sensitivity and responsiveness that I found in previous CRV's that I owned.

While driving the steering wheel sticks when making slight turn

Intermittent sticky steering - requires effort to make even small adjustments. Feels unsafe.

Steering feels sticky at high and low speeds. Feels as if the steering is jumping out of your hands.

The steering rack has to be replaced.Dealer ordered part. Part won’t be available to install until September .I have 8000 miles. Problem with steering is sticky steering. When at highway speeds the steering feels to stick and then turn . I also have another 2023 Crv hybrid sport that at 7000 miles the steering rack had to be replaced . It now has 15000miles.no problem yet since replacement.