2020 Honda Odyssey Complaint Log

The Infotainment system continually goes blank, while driving leaving the backup camera disabled and without navigation. I returned the van a week after purchase and did not get it back for a month. Despite the recall was never completed. It has been back to the dealer 6 times for the same issue with no improvement. Currently the problem still exist and the dealer WILL NOT HONOR the uncompleted RECALL ISSUE. The dealer insists the recall was completed yet the original issue was never resolved and is saying I will need to cover all costs.

REAR SLIDING DOORS OPEN AFTER PUTTING CAR IN DRIVE AND RELEASING THE EMERGENCY BRAKE. PROBLEM IS INTERMITTENT. THE CAR HAS NOT YET MOVED. I HAVE FOOT BRAKE ENGAGED. THIS HAS HAPPENED IN MY DRIVEWAY, IN PARKING LOTS, AND ALONG THE CURB ON A BUSY STREET..THE LAST OCCURRENCE WAS 10/06/2020. PROBLEM REPORTED TO DEALER SERVICE FRIDAY 10/02/2020 FROM PREVIOUS OCCURANCES.

The contact owns a 2020 Honda Odyssey. The contact stated that there was an abnormal knocking sound coming from the engine. The vehicle was taken to a local dealer where it was diagnosed. The contact was informed that the knocking sound coming from the engine became louder to take the vehicle back for inspection. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 3,000.

THE INFOTAINMENT CENTER WILL GO BLACK AND DISRUPT VIEWING OF THE BACKUP CAMERA OR OTHER FEATURES. IT IS UNABLE TO BE TURNED BACK ON.

DEFECTIVE 2020 HONDA ODYSSEY RECEIVED BRAND NEW JUNE 9. BEGAN HAVING ISSUES IN 2 MONTHS. SERVICED AT BAYTOWN, TX COMMUNITY HONDA ON 9/11, 9/24,9/17,10/16 FOR OCCURRING ISSUE. PROBLEM HAS NOT BEEN RESOLVED. VIDEO DOCUMENTATION WITH TIME STAMP OF ISSUE IS SAVED. CASE OPEN WITH AMERICA HONDA: CASE MANAGER, ANTONIO DETERMINED THE HONDA TECHS AT THE DEALER ARE INCORRECTLY FIXING THE VAN. THE FAKRA CONNECTOR NEEDS TO BE REPLACED. HE WILL SUBMIT REQUEST TO FIELD MANAGER TEAM FOR A FIELD ENGINEER TO BE SCHEDULED TO SERVICE MY VAN. ANTONIO, CASE MANAGER, ALSO ADVISED TO CANCEL 11/19 APPOINTMENT WITH SERVICE DEPARTMENT AND TO WAIT FOR CALL BACK FOR HONDA FIELD ENGINEER. COSTUMER REQUESTED ETA, ANTONIO WOULD NOT PROVIDE ESTIMATED TIME, ADVISE TO WAIT FOR A CALL. POPPING NOISE, DISCONNECTS BLUETOOTH. POPPING NOISE OCCURS WHEN DRIVER IS ON A CALL, LISTENING TO MUSIC, AND EVEN DURING COMPLETE SILENCE THERE IS POPPING. ELECTRICAL ISSUE OCCURS DURING STATIONARY, IN MOTION, ON A CITY, HIGHWAY, AND TURNING. THE PROBLEM IS UNSAFE BECAUSE BLUETOOTH CONNECTION IS NOT WORKING PROPERLY WHICH PREVENTS ME TO SAFELY USE HAND FREE CALLING. THIS IS ILLEGAL IN THE STATE OF TEXAS. THE HONDA ODYSSEY 2020 CURRENTLY HAS 7298 MILES.

WE JUST BOUGHT OUR VAN 20 DAYS AGO, THE INFOTAINMENT SYSTEM IS FAILING. IT INTERMITTENTLY SHUTS DOWN WHEN PARKED AND WHILE DRIVING. THE RADIO CRACKLES, OUR MODEL HAS A DVD PLAYER THAT SOMETIMES DOESN'T WORK, BACK UP CAMERA SOMETIMES DOESN'T WORK, BLUETOOTH SHUTS OFF DURING A CALL. SCREEN SHOWS CONNECTION LOST AND REBOOTS WHILE DRIVING. WE WAITED TO TAKE OWNERSHIP OF OUR VAN DUE TO A RECALL THAT THEY WAS RELATED TO THE INFOTAINMENT SYSTEM, I GUESS THEY DIDN'T FIX THE PROBLEM.

WHILE DRIVING ON INTERSTATES AND LOCAL ROADS, THE ONBOARD "INFOTAINMENT" SYSTEM CONTINUALLY EMITS LOUD POPPING, CRACKLING SOUND (SOUNDS LIKE THINGS HITTING WINDSHIELD), RESULTING IN DISTRACTION AND CONFUSION WHILE DRIVING. VARIOUS COMPONENTS OF THE INFOTAINMENT SYSTEM RANDOMLY GO OUT, CAUSING SYSTEM REBOOTS WHILE DRIVING AND CREATING DISTRACTION. NAVIGATION SYSTEM IS ALSO SOMETIMES AFFECTED, FAILING TO PROVIDE TURN GUIDANCE OR GIVE ACCURATE LOCATION. REAR "CABIN VIEW" FREEZES INTERMITTENTLY, DISPLAYING ONLY STILL IMAGE RATHER THAN VIEW OF REAR SEATS. FM RADIO RANDOMLY CUTS OUT, DISPLAYING "NO AUDIO CONNECTION FOR FM".

I WAS SOLD A CAR WITH AN ACTIVE RECALL, THAT CAME OUT ON 7/28. I PURCHASED THE CAR ON 8/13 AND HAD NO IDEA ABOUT THE RECALL... I AM EXTREMELY UPSET THAT I WAS SOLD AN UNSAFE VEHICLE AND FOR A RECALL THAT COULD AFFECT THE SAFETY OF MY WIFE AND CHILDREN

THIS IS A FOLLOW UP REPORT TO 11343147. SINCE THE SUBJECT REPORT WE HAVE HAD 3 MORE INCIDENTS (IN ABOUT A WEEK) OF THE STEERING WHEEL LOCKING AND PREVENTING THE CAR FROM TURNING. ONE TIME THE LOCKED STEERING WHEEL FORCED THE CAR INTO THE ONCOMING LANE OF TRAFFIC DURING A BASIC RIGHT HAND TURN INTO A NEIGHBORHOOD. ONE INSTANCE WHILE STOPPED TO TRY AND BACK INTO OUR DRIVE WAY WE WATCHED THE STEERING WHEEL TURN BY ITSELF. IN THESE CASES THE LANE DEPARTURE WARNING WAS SET TO WARNING ONLY AND THE ACC AND LKAS ARE 100% OFF. CLEAR, SUNNY DRIVE DAYS. TEMPERATURE IN THE LOW 80'S. CAR SPEEDS WERE FROM 0 MPH TO PROBABLY 25 MPH. I HAVE UPLOADED A PDF THAT DESCRIBES AS BEST WE CAN THE INCIDENTS THAT HAVE OCCURRED SO FAR. THE ISSUE SEEMS TO BE VERY RANDOM. WILL BE TAKING THE CAR TO THE DEALER TOMORROW TO SEE IF THEY CAN DETERMINE THE ISSUE.

In 2020 I was driving in Sequoia national forest and hit a small pothole/erosion hole in front of a gate at approximately 2-3mph. I slightly bottomed out the car. The airbags deployed. Mild abrasion friction burns on my wrist. My wife's airbags in the passenger seat also deployed, but since we had zero forward momentum they didn't even contact her. I was told by Honda that this is my fault and that their airbag system only deployes when it should, and ultimately just filled an insurance claim. I was extremely ignorant of how not road safe my car was, and drive it home. The car was towed for repairs. I just recently learned about this complain line, so I'm submitting now in early 2024.

20V-438 IS FOR A CAMERA RECALL. HOWEVER THE TWO DEALERSHIPS IN MY TOWN BOTH HAVE SAID THEY WILL NOT HAVE PARTS FOR 2 MONTHS.

WE BOUGH THE VEHICLE NEW, AND IT WAS FINE FOR THE FIRST 1800 MILES. THEN, THE ENTERTAINMENT SYSTEM STARTED RANDOMLY POWERING DOWN, USUALLY FIRST DISPLAYING A MESSAGE "NETWORK COMMUNICATION LOST". SOMETIMES IT WILL COME BACK ON, SOMETIMES IT CANNOT BE RESTARTED FOR DAYS AT A TIME. (WHEN IT DOES COME BACK ON, THERE USUALLY IS A POPPING SOUND COMING FROM THE SPEAKERS). THIS HAPPENS AT RANDOM, IRREGARDLESS IF THE VEHICLE IS IN MOTION OR NOT. BESIDES FOR NOT HAVING THE ABILITY TO LISTEN TO MUSIC WHILE DRIVING, THIS IS A SERIOUS SAFETY ISSUE, BECAUSE WHEN THIS HAPPENS, THE BACKUP CAMERA DOES NOT WORK EITHER. SO, YOU HAVE A LARGE VEHICLE (I.E. A MINIVAN) WITH MINIMAL REAR VISIBILITY, WHICH IS USUALLY USED AROUND CHILDREN, AND YOU HAVE NO WAY OF SEEING WHAT'S BEHIND YOU. I BROUGHT THIS TO THE DEALERSHIP AND THEY SAID THEY DON'T KNOW HOW TO FIX THIS. I SPOKE TO AMERICAN HONDA AND THEY ALSO SAID THEY DON'T KNOW HOW TO FIX THIS. THIS IS LITERALLY A DEAD CHILD WAITING TO HAPPEN.

ON A SUNNY, CLEAR, DRY DAY AND ON A PAVED AND MARKED TWO LANE COUNTRY ROAD, THE CAR WOULD NOT LET ME TURN TO THE RIGHT ON A SWTICHBACK TURN. I WAS TRAVELLING AT APPROXIMATELY 25 -30 MPH WITH MY FOOT LIGHTLY ON THE ACCELERATOR TO MAINTAIN SPEED. THE SWITCHBACK WAS TO THE RIGHT AND UPWARD AND IT WAS AROUND 14:00. BASICALLY THE STEERING WHEEL LOCKED AND REMAINED LOCKED FORCING THE CAR INTO THE OPPOSITE LANE OF TRAFFIC UNTIL I BROUGHT THE CAR TO A FULL STOP AT WHICH POINT THE STEERING WHEEL UNLOCKED AND I COULD TURN THE VEHICLE TO THE RIGHT AND FOLLOW THE ROAD BACK TO THE RIGHT ON ITS COURSE. THE ELAPSED TIME WAS PROBABLY 3-4 SECONDS AND FORTUNATELY THERE WAS NO ONCOMING TRAFFIC OR VEHICLES BEHIND US. THE LANE DEPARTURE WARNING SYSTEM WAS ON. THE "MAIN" BUTTON FOR THE ADAPTIVE CRUISE CONTROL AND LANE KEEP ASSIST WAS ON BUT NEITHER OF THESE SYSTEMS WERE ENGAGED. THE SENSORS AND CAMERA ON THE FRONT DID NOT HAVE ANYTHING BLOCKING THEM OTHER THAN WHAT YOU MIGHT EXPECT AFTER DRIVING A CAR IN NORMAL DRIVING CONDITIONS WITHOUT A WASH FOR 4-5 DAYS. THE PROBLEM HAS NOT RE-OCCURRED SINCE THIS ONE TIME EVENT BUT WE ALSO HAVE NOT DRIVEN THE CAR ON SWITCHBACK ROADS SINCE AND DON'T NORMALLY DO SO. THE CAR HAD APPROXIMATELY 1500 MILES ON IT. THERE WAS NO DAMAGE TO THE CAR AND NOTHING TO SHOW SO THERE ARE NO PICTURES INCLUDED WITH THIS REPORT. I HAVE REPORTED THIS ISSUE TO HONDA DIRECTLY AS WELL. I

NEW CAR, ODOMETER ~ 300 MILES. BACKUP CAMERA NO LONGER TURNS ON WHEN CAR IS ENGAGED IN REVERSE.

The contact owns a 2020 Honda Odyssey. The contact received notification of NHTSA Campaign Number: 20V438000 (Back Over Prevention) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while attempting to shift into reverse(R) in rainy weather, the rearview camera failed to operate as designed. The approximate failure mileage was 14,000. Parts distribution disconnect.

I PURCHASED AN ODYSSEY AND WITHIN LESS THAN 2 WEEKS, THE INFOTAINMENT SYSTEM STARTED DISPLAYING PROBLEMS. THE SYSTEM GIVES A LOUD, CRACKLING NOISE OVER THE SPEAKERS. SOMETIMES THE AUDIO CONNECTION WILL CUT OUT WITH VARYING ERROR MESSAGES. OTHER TIMES THE ENTIRE SCREEN WILL GO BLACK/TURN OFF FOR SEVERAL MINUTES, COMPLETING DISABLING THE BACKUP CAMERA AND OTHER FUNCTIONS. WHEN THE AUDIO GOES OUT IT WILL ALSO HANG UP/DISABLE ANY GOES GOING OVER ANDROID AUTO OR BLUETOOTH. THE AUDIO DISPLAY SCREEN FOR ANDROID AUTO WILL SOMETIMES FREEZE. I'VE ALREADY HAD MY VEHICLE IN THE SHOP TWICE FOR THIS PROBLEM WITHIN A MONTH AND A WEEK OF OWNING THE CAR AND THERE'S BEEN NO RESOLUTION YET. I'VE SEEN THAT THERE'S A CLASS ACTION LAWSUIT FOR THIS EXACT PROBLEM IN THE 2018 AND 2019 MODELS, WHICH APPARENTLY DID NOT GET RECTIFIED FOR 2020. THE PROBLEM OCCURS RANDOMLY AND SPORADICALLY, BUT DOES OCCUR ALMOST EVERY SINGLE TIME I DRIVE THE CAR AT SOME POINT OR ANOTHER. IT'S EXTREMELY DISTRACTING AND NOT SAFE.

MY VEHICLE'S INFOTAINMENT SYSTEM CONTINUALLY TURNS OFF. THE SCREEN GOES BLANK FOR LONG PERIODS OF TIME, THE SYSTEM WILL RESTART MULTIPLE TIMES WHILE DRIVING, AND IT WILL NOT FUNCTION PROPERLY. I HAVE BROUGHT IT IN TO THE DEALER TO BE FIXED MULTIPLE TIMES AND NOTHING HELPS. I FEEL THE VEHICLE IS NOT SAFE TO DRIVE WHEN THE INFOTAINMENT CONSOLE CONTROLS SO MUCH OF THE VEHICLE. THE BUTTONS ON THE STEERING WHEEL ALSO ARE DISABLED WHEN I DRIVE AND HAVE ISSUES.

UPON ACCELERATION FROM A STOP, TRANSMISSION LAGS TO THE POINT OF CAR NOT MOVING. IT HAPPENS WHEN PULLING OUT INTO TRAFFIC, MAKING A TURN OR PULLING AWAY FROM A LIGHT. HAVE TAKEN TO DEALER TWICE TO REPORT..NOW HAVE 7000 MILES ON CAR..DEALER SAYS ITS NORMAL..THERE IS NOTHING WRONG WITH THE CAR..ITS THE WAY THE TRANSMISSION WORKS.

WHILE TRAVELING ON THE INTERSTATE AT APPROXIMATELY 75 MPH, THE SUNROOF SPONTANEOUSLY SHATTERED. I HAVE A DASH CAM AND WHEN I REVIEWED THE FOOTAGE, THERE WASN'T ANY SIGN OF ROCKS OR DEBRIS THAT HAD CAUSED THE BREAKAGE. *TR

THE CAR IS MAKING A CRACKLING NOISE FROM THE DASH BROAD. TOOK IT TO THE DEALERSHIP AND THE LATTER STATED THAT HONDA IS AWARE OF THE ISSUE AND THAT THE CRACKLING/SPARKLING NOISE COME FROM THE SPEAKERS. HE FURTHER STATED THAT HONDA IS WORKING WITH NHTSP ON A FIX. THE NOISE ACCENTUATES WHEN THE DRIVER STEPS ON THE BRAKES, BUT ALSO WHEN S/HE SPEEDS UP.

HAD ELECTRICAL ISSUES WITH THE ODYSSEY SHORTLY AFTER CROSSING 2K MILES. THE VEHICLE DOES NOT START RELIABLY. CALLED HONDA ROADSIDE ASSISTANCE MULTIPLE TIMES TO JUMP START THE VEHICLE. BROUGHT THE VEHICLE INTO THE DEALERSHIP TO PREFORM NHTSA RECALL NUMBER:20V-066 ON FRIDAY MARCH 27TH AND HAVE THEM INSPECT THE ISSUE STARTING THE VEHICLE. THE BATTERY WAS CHARGED BY THE DEALERSHIP AND ON SATURDAY MARCH 28TH THE VEHICLE CONTINUED TO NOT START. WHEN ROADSIDE ASSISTANCE SHOWED UP ON SATURDAY, THE BATTERY WAS CHECKED AND IT WAS NOT AN ISSUE.THE VEHICLE WILL BE BROUGHT BACK TO THE DEALERSHIP ON MONDAY.

THE INFOTAINMENT SYSTEM (IS) STARTED MALFUNCTIONING AROUND 2000 MILES. THE SCREEN WENT BLACK AND THEN CAME BACK ON. IT PROGRESSIVELY GOT WORSE. THERE WAS CRACKLING AND STATIC AROUND AND ABOVE THE STEERING WHEEL. IF SYSTEM WAS ON IT WENT OFF WITH THE CRACKLING AND IF OFF IT CAME ON. THE MESSAGE ON THE SCREEN SAYS NETWORK COMMUNICATION LOST. WHEN OFF THERE IS NO GPS, NO BACKUP CAMERA, NO SPEED LIMIT NOTICE, NO CLIMATE CONTROL ADJUSTMENT, NO RADIO, NO CLOCK, NO ANYTHING THAT IS PART OF THE IS. AND PHONES DO NOT CHARGE WHEN SYSTEM IS OFF. THIS HAPPENS FREQUENTLY WITH CITY DRIVING AND HIGHWAY DRIVING. IF I HIT A BUMP IN THE ROAD THE SYSTEM WILL COME ON IF OFF AND OFF IF ON. I CALLED HONDA IN TORRENCE, CA AND WAS GIVEN A CASE NUMBER: 10288286 ON MARCH 6. THE CAR WAS PURCHASED ON JANUARY 6, 2020. WE LEFT NJ TO DRIVE TO FL ON JANUARY 24. THE SYSTEM HAD BRIEF MOMENTS OF BLACK OUT BETWEEN JANUARY 6 AND 24. WE WERE MOSTLY WITHOUT THE SYSTEM FOR THE ENTIRE DRIVE. I TOOK IT TO ED MORSE HONDA IN RIVIERA BEACH, FL IN THE BEGINNING OF FEBRUARY AND WAS TOLD THIS WAS A PROBLEM WITH PILOTS AND ODYSSEYS. I WAS TOLD THEY WOULD NEED THE CAR FOR SEVERAL DAYS AND COULD NOT PROMISE THEY WOULD BE ABLE TO FIX IT. HONDA DID NOT HAVE A FIX. THEY HAD NO LOANERS SO I DECIDED TO WAIT UNTIL WE RELOCATED TO ANOTHER AREA OF FL. AT THIS TIME I RECEIVED AN EMAIL FROM WAYNE GROSS, SERVICE MANAGER HONDA UNIVERSE, WELCOMING ME TO THE HONDA FAMILY. I EMAILED HIM ABOUT MY PROBLEM WITH NO RESPONSE. I LATER FOUND OUT HE NO LONGER WORKED THERE. I TOOK IT TO REGAL HONDA IN LAKELAND, FL AND WAS TOLD THE SAME THING. THEY WOULD STRAIGHTEN OUT THE WIRES BUT WOULD NOT KNOW IF IT WAS FIXED. HONDA HAD NO FIX. I DECIDED TO WAIT UNTIL I RETURNED TO NJ. I HAVE CONTACTED HONDA UNIVERSE AND WAS TOLD HONDA HAD A FIX ON MAY 1. I CAN'T CONFIRM THAT WITH HQ OR SERVICE MANAGERS. I DON'T FEEL SAFE. *TR

THE INFOTAINMENT SCREEN REPEATEDLY FREEZES UP. IT CAN HAPPEN WHILE PARKED AS WELL AS WHEN DRIVING OR USING THE REAR VIEW CAMERA TO BACK UP - WHICH IS THE BIGGEST SAFETY HAZARD. THIS IS VERY MUCH A DISTRACTION FOR THE DRIVER. THE ONLY REMEDY IS TO TURN THE VEHICLE COMPLETELY OFF, OPEN THE DRIVER'S DOOR TO SHUT THE SYSTEM OFF, AND THEN RESTART THE VEHICLE.

WHEN PULLING INTO A PARKING SPACE THIS MORNING AND APPLYING THE BRAKES, THE BRAKE PEDAL DID NOT ENGAGE. PEDAL WENT TO THE FLOOR WITH NO RESISTANCE WHILE MAKING A GRINDING/SLIPPING SOUND. I WAS GOING STRAIGHT, LESS THAN 5 MPH. I RELEASED THE BRAKE AND REAPPLIED QUICKLY (PUMPED THE BRAKES) BEFORE BRAKES FINALLY ENGAGED. THIS CAUSED ME TO COME VERY CLOSE, ALMOST HITTING THE PARKED CAR IN FRONT OF ME IN THE PARKING LOT. I CHECKED THE BRAKE FLUID RESERVOIR WAS FULL AND THERE WAS NO APPARENT FLUID ON THE GROUND BENEATH MY CAR.

FREQUENT LOUD CRACKLING NOISES COME FROM THE SPEAKERS, FOLLOWED BY A NETWORK CONNECTION LOST ERROR MESSAGE ON THE SCREEN, AND THEN THE SCREEN WILL GO BLACK AND EVENTUALLY THE SYSTEM WILL REBOOT. THIS WILL HAPPEN REPEATEDLY WHILE DRIVING AND DOES NOT DEPEND ON THE STATE OR USE OF THE INFOTAINMENT SYSTEM (IT CAN BE OFF AND STILL HAPPEN). THERE SEEMS TO BE A CORRELATION WITH GOING OVER A BUMP, SUGGESTING A LOOSE CONNECTION SOMEWHERE. WHEN RESTARTING OR OFF, THE RADIO, CLIMATE CONTROLS AND THE BACKUP CAMERA ARE ALL UNAVAILABLE. THIS IS A SAFETY HAZARD AS IT DISTRACTS THE DRIVER AND ALSO PREVENTS USAGE OF THE BACKUP CAMERA. BEGAN HAPPENING INTERMITTENTLY AT AROUND 1500 MILES AND NOW AT ~1700 MILES IT HAPPENS ESSENTIALLY ALL THE TIME. PLEASE ADDRESS THIS ISSUE SOONEST POSSIBLE. MANY PEOPLE BUYING HONDA CARS AND NOT AWARE OF THESE ISSUES !!!

CRACKLING NOISE FROM FRONT WINDSHIELD OR DASH AREA MOST FREQUENT WHEN THE VEHICLE IS MOVING BUT CAN SOMETIMES BE HEARD AFTER COMING TO A STOP.